Customer Reviews for U-Haul Moving & Storage of Danbury

2083 évaluations

75 Division St   Danbury, CT 06810
(@ West St)

(203) 794-9435

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(203) 794-9435

75 Division St
Danbury, CT 06810
(@ West St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastian T. 
Évaluation :
5

All the workers were very professional and help explain everything very clear to me! I had an excellent experience I would recommend division street u-haul service to everyone.

THEODORE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fabio F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUELI S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Excellent service and vehicle

Nazmul H. 
Évaluation :
3

Speed of transaction

JONATHAN GREGORY N. 
Évaluation :
5

Great service, 150 mile round trip journey with no problems. Helpful and friendly staff. No complaints. A perfect move :)

ERICM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy N. 
Évaluation :
5

Friendly, knowledgeable associates, good covid protocol, and trailer was there, as reserved, clean, and in good running form. I did not have to wait at pick up or drop off.

Joseph H. 
Évaluation :
5

I wish I knew the man's name who helped me, because he was awesome! Such a nice man and excellent service! He was a mature, I believe Hispanic man with glasses. He was training a new employee while he helped me and he did it like a pro! He was kind and respectful to the new hire, while thoroughly explaining everything to me as well. He even helped me to see if my new SUV was capable of towing a trailer, and helped test the brake lights, turn signals, etc. In the end, we decided to rent a truck, but it's nice to know we can tow as well. Unfortunately, I do not always meet people like this man...so PLEASE be sure to thank him for me and recognize him as an outstanding employee! Most sincerely, Darin Bershefsky, Easton, CT

DARIN B. 
Évaluation :
5

Well organized and very friendly employees.

Mark Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexey K. 
Évaluation :
5

At the time of pickup, there was only one person working the front counter. She probably could use some help in answering the phone helping customers at the same time.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine R. 
Évaluation :
5

The van was clean and ran great the service was excellent and I would reccomend everyone to use this service.

Theodore W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAVIO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick F. 
Évaluation :
5

The rep/desk clerk was quick and efficient. She explained thoroughly what I needed to do and I was in and out in a matter of 10 minutes. When I returned.it was the same situation. Thank you!!!

VALERIE M. 
Évaluation :
4

Our truck leaked and two boxes including our tv and a wardrobe box were completely destroyed.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eudimar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD C. 
Évaluation :
4

the online system for pick up and drop off of equipment does not work well. this is the second time i tried to pick up my van using the system and it kept failing. Thanks to the attentive staff at my U-Haul location they were able to get me checked in properly

ANDREW K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAQUAN H. 
Évaluation :
4

Really good service. Need a loyalty program. For those using your services for years

Deirdre P. 
Évaluation :
5

Super efficient and clean and accommodating. Very happy with the service provided. Will be back !

Veniza M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bonnie H. 
Évaluation :
5

improve wifi at this location workers sake they are great

CARLOS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maryann C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHELSEA Z. 
Évaluation :
5

Best Uhaul location hands down, chelsea checked me in and she was fast and very nice. Great staff

MICHELLE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Everyone was super friendly and professional. The van was very clean. Pick up and drop off was quick and easy.

KERRIANN W. 
Évaluation :
5

Very pleasant experience from pick up to drop off. Staff was friendly and customer service oriented.

COLLEEN A. 
Évaluation :
5

Our experience was smooth and easy and the truck was super clean and ready to go! Great experience. Will definitely use again in future moves and would recommend to friends.

Zach D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARLENE B. 
Évaluation :
5

This is a huge U-Haul place - lots of space to leave the truck. I did the self-drop off so didn't have any contact with anyone.

rebecca W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODRIGO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yakov K. 
Évaluation :
5

Lisa was great and very helpful

Louis B.  |  Premières impressions 
Évaluation :
5

I have rented several times from this location and I have ALWAYS had a great experience.

PETER D. 
Évaluation :
5

Lisa was very efficient friendly and nice. Good customer service skills. I'll always use this location

Lawrence B. 
Évaluation :
5

Such organized and friendly people. They made moving so much easier on me. The truck was in great shape but, really, the employees are everything. Highly recommend this place.

BETH N. 
Évaluation :
3

Truck smelled like alcohol when I turned it on. On way back to Waterbury started noticing an electrical fire burning smell then dashboard blacked out.

jennifer H. 
Évaluation :
5

Lisa was exceptional from start to finish. Helping me and my fiance get our rental unit and rental truck today. She was even there to help when we dropped the truck off. Lisa is kind and friendly, it made our experience great. Thank you so much!!

LOUIS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Breanne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sjur G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence R. 
Évaluation :
5

Everything was wonderful

DOMINICK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY H. 
Évaluation :
5

So fast and friendly! Tony was wonderful and very helpful!

MICHELLE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELLEN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake M. 
Évaluation :
2

Customers are not the priority here. When I went in the store someone was in front of me already being helped. There was another employee, maybe a manager, behind the counter, but she ignored me. I think she was leaving for the day, but not even an acknowledgment that someone will be with me soon. The customer in front of me had several reservations. When the employee helping him finally acknowledged me, he said “I came in at the wrong time”. Finally two additional employees came in and the first employee asked them to take care of me. They clearly did not want to be bothered. As we're going through the process, much of which I already did online, another employee lost his phone, so the person helping me had to stop what they were doing and call. It was an unbelievably frustrating experience. The van and return process was fine, mostly since it's self-service. There were customers that came in behind me too and most left angry and frustrated. I've used u-haul at a different location and had a really good experience, so this was a bit of a shock. Please provide better customer service. I know your job must not be easy, but there's gotta be a better way of doing this.

Nicole V. 
Évaluation :
5

I wish the pick up process was a little quicker.

JOSEPH T. 
Évaluation :
5

Good customer service

KELLY V. 
Évaluation :
5

Awesome service

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter F. 
Évaluation :
5

Jomo was the rep who set us up. He was outstanding! Based on the service he provided I would highly recommend this location!!!

Michael I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Every worker I met was very friendly & knowledgeable. Kept the place spotless. Well stocked with boxes. Was awesome - had 3 carts for our use. I have piece of mind my belongings will be safe.

Heather M.  |  Premières impressions 
Évaluation :
5

The location was excellent. Very friendly & very helpful. Was Easter Sunday and they treated me with a smile.

HEATHER M. 
Évaluation :
5

Swift, professional service and reasonable rental rates - recommend!

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARWIN C. 
Évaluation :
3

The driver side door seemed difficult to fully close. And I do wish this thing had cruise control.

Boris D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTMARION B. 
Évaluation :
5

Excellent customer service. Very friendly and accommodating.

EVERTON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas (lvm confirm) C. 
Évaluation :
5

Thank You You Haul, you are the Best!

Wilbert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
4

The service was fine but the actual 15' truck rental had two significant issues given my 700+ mile ride to move my 2BR apt. worth of stuff from one state to another. One, the steering wheel (alignment?) was off so in order to drive straight I had to hold the steering wheel 8 o'clock to 2 o'clock (truck pulled to the right). And two, the truck left a large oil spill in my GF's driveway after parking there for 24 hours.

KEVIN G. 
Évaluation :
5

Truck was exactly what I needed. Pads were clean and packaged in plastic bags. Staff were helpful on checking and checkout.

ROBERT W. 
Évaluation :
5

Nothing.It's all good.

PAULO L. 
Évaluation :
5

NOTHING MY HELPER TODAY WAS FLAWLESS. GIVE HIM A RAISE. PLEASE. (i didn't catch a name)

Victor J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajeev S. 
Évaluation :
4

KeKeep up good job

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN J. 
Évaluation :
5

It was great service didn't spend any time in there I hope so too short one perfectly you know she's up and return zoom with me I wish you they were very courteous kind of knew what they were talking about.

MARVIN P. 
Évaluation :
1

Horrible experience! Hazard lights were dysfunctional, headlights were dim, and shocks were shot on this truck with 157k miles on its odometer. It should be retired. The greatest failure on the part of u-haul is your failure to tell me how to navigate the local streets when returning the truck the next night! There are numerous low bridges blocking the path! Try turning around in a 26' truck on unfamiliar streets in the dark!

THOMASJ L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW K. 
Évaluation :
5

Nothing to improve. Very easy and rates were good.

Karen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Staff is always professional and courteous Always go there when I need to rent big truck

MICHAEL P. 
Évaluation :
5

U-haul is great Overall

SPENDIM J. 
Évaluation :
5

First time I rent a truck, great experience

freddy V. 
Évaluation :
5

My first time using the app for rent and I so surprised. Very good.

silvani D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tressa C. 
Évaluation :
5

Well done!

MICHAEL T. 
Évaluation :
5

Good enough!

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA C.  |  Expérience générale 
Évaluation :
5

The entire staff of U-Haul were excellent from buying supplies, renting a vehicle and physical storage. They all made our moving experience a lot less stressful than it could have been. Thank You for all for what you do. Keep it up. Respectfully Yours Jose Agosto Jr.

Jose A.  |  Expérience générale 
Évaluation :
1

Lisa Garcia-Hall should not be working there. She's rude, takes forever & I didn't feel confident working with her that she was doing everything properly.

Shandora W.  |  Expérience générale 
Évaluation :
5

I'm so grateful for the way Tony at U-Haul Moving & Storage of Danbury helped everything go so smoothly yesterday when we unloaded two trailers (one after a cross-country drive!) and moved into a storage unit at the facility here in Connecticut. Tony was polite, efficient, fair, and good at his job, but more than that, I was struck by his warmth - talking to him, you know he wants to help you. What I'd anticipated would be a stress-filled day of tight connections and challenging logistics turned into a joy. From little things like recommending the best products for protecting our mattress and sofas to helping to quickly resolve a billing question, Tony really was the cherry on top of a two-week cross-country moving odyssey. My wife and I felt so taken care of, to the point that we were sad to say goodbye to Tony when our storage unit move-in and trailer returns were complete. I really can't thank him enough for the way he conducts business. Tony is a credit to the U-Haul organization, and deserving of every accolade it can muster.

Andrew H.  |  Premières impressions 
Évaluation :
5

I never had a problem with anybody I love renting from here my favorite is Chelsea when ever I have a problem with my storage she goes out of her way to help me

Patricia R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis F.  |  Premières impressions 
Évaluation :
5

Friendly and courteous staff. Good explanation of services.

Jeanette B.  |  Premières impressions 
Évaluation :
5

The manager of the Danbury Uhaul is a very kind soul!

NICHOLAS S.  |  Expérience générale 
Évaluation :
3

I don't believe that they don't have a elevator to get to the second floor

Madesia D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katie T.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cassandre M.  |  Premières impressions 
Évaluation :
3

Hi, Facility generally in very good condition. Where there is opportunity here is with the staff. One female staffer runs the show and is clearly a leader. If they could get more support like her the wait times would not be as long as they normally are. . PS move out day was 8/11 for the record. Merci!

Robert M.  |  Expérience générale 
Évaluation :
5

I have no disputes. However I told the person at the desk to whom I handed over the keys that though I wanted NOTHING back the room I was vacating, it contained several boxes of brand new and expensive books, video cassettes, CDCs, sheets of stamps for collectors, unused new greeting cards for all occasions, unopened packages of stationery etc etc and it broke my heart that all this would be thrown into garbage. I pleaded that the boxes be opened and checked and these materials be salvaged NOT FOR RETURN TO ME but either to be kept by an employee for personal use or for sale or for donation to library or goodwill stores. I was promised that not only would this be done but that any bank statements that may be there would be shredded and that any family photographs that may be found would be returned to me or I would be called to pick them up. The lady even asked me for my phone number and wrote it down. She promised that I would be informed. My only regret is that I have not heard a word from your office in this matter. So, NO DISPUTES, ONLY REGRETS, I feel that someone who had the storage for years deserved this courtesy. Except for this, I found the staff friendly and helpful and the facility the best that one can have.

GHULAM HUSEIN A A.  |  Expérience générale 
Évaluation :
4

Minor issue: I usually had to find staff to get the sliding glass door unlocked during normal open hours. The main door has a large threshold that makes it difficult to move a heavy or fully loaded cart into the facility without risk of damage from items falling off. This can get pretty frustrating when you need to move a large volume of items in a hurry. It'd be less of an issue if the threshold of the main door is fixed to allow carts to easily roll in. Otherwise, it's a great facility and I'd be happy to rent a space again if I return to the Danbury area.

Jonathan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENAE N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony F.  |  Expérience générale 
Évaluation :
5

Great stuff very friendly Thank you for making easy to work with you

Sergio M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan O.  |  Expérience générale 
Évaluation :
4

Good experience. Office always busy and return calls a bit slow but overall was a good experience. Chelsea is a gem. Don't lose her.

Robert M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anna p.  |  Expérience générale 
Évaluation :
5

Chelsie was incredible and provided an excellent customer experience that began on the phone through to the in person visit. She was very friendly, a great commutator and was so helpful. I rented the unit on the spot and it was because of Chelsie.... Thank you!!!!

Michael V.  |  Premières impressions 
Évaluation :
4

Friendly and very helpful staff. Thankful for everything they do to deliver great customer service

Evelyn L.  |  Expérience générale 
Évaluation :
5

My transaction was handled by Jherri. She was AMAZING and very knowledgeable. She was patient and answered all my questions very professionally. She is one in a million, A BIG SHOUT-OUT TO JHERRI

spencer O.  |  Premières impressions 
Évaluation :
5

Very considerate, understanding associate to work with...definitely would strongly recommend your facility and staff!!!

cecelia h.  |  Expérience générale 
Évaluation :
5

Excellent service,very helpful thank your!

Yitan C.  |  Premières impressions 
Évaluation :
4

U-Haul seems seems to offer relatively above-average service with respect to reasonably priced storage options, moving supplies, and so forth. Customer service also seems to be excellent.

James R.  |  Premières impressions 
Évaluation :
5

Very satisfied. It was a great short term storage solution.

Susanne M.  |  Expérience générale 
Évaluation :
5

This is a GREAT facility. Very clean. It's a large dedicated U-Haul shopping center...

Craig W.  |  Expérience générale 
Évaluation :
5

Great service!

Bruce W.  |  Premières impressions 
Évaluation :
5

The staff were pleasant and courteous. I did not have a long wait to get my truck or during its return. The storage space was clean and the staff made sure the lock would fit with ease.

Susanne M.  |  Premières impressions 
Évaluation :
5

Perfect

Sandra A.  |  Expérience générale 
Évaluation :
3

The employees were polite and attentive. I liked how clean it was kept.

Michelle R.  |  Premières impressions 
Évaluation :
5

Great friendly place to go to have all your needs taken care of

julie h.  |  Expérience générale 
Évaluation :
5

I was in a crunch and Lisa was able to get me the unit I needed in record time without any issues. She was patient and nice. She was great!

Nicole M.  |  Premières impressions 
Évaluation :
1

Called in UHAUL and told them I was storing a Motorcycle, they said to come to your location. I go, prepare paperwork nside store. As I walk out with Rep, he says they don't take motorcycles.

john R.  |  Expérience générale 
Évaluation :
1

They have roaches and blamed it on me and did nothing about it.

chelsea w.  |  Expérience générale 
Évaluation :
5

Fast and easy!

david c.  |  Réservation 
Évaluation :
5

Excellent people working in this facility

IVAN C.  |  Expérience générale 
Évaluation :
5

Very good sevitce

DAN A.  |  Réservation 
Évaluation :
5

Thank u for helping me out god bless u all great service

Barbara B.  |  Expérience générale 
Évaluation :
3

N/a

Tracy C.  |  Expérience générale 
Évaluation :
3

Sufficient. Clean, friendly enough staff, solid security.

JULIE R.  |  Expérience générale 
Évaluation :
5

Excellent professional and human beings. Assisted us in all the way to understand the local culture and customs'.

IVAN C.  |  Réservation 
Évaluation :
2

The manager was not here on two occasion when I sought to speak with him nor does he believe in calling customers that leave a message for him to the customer. This was touted by the staff that he wou

DAVID R.  |  Expérience générale 
Évaluation :
1

My Uhaul was robbed, Uhaul never reimbursed me!

Terrence H.  |  Expérience générale 
Évaluation :
5

The were very friendly.

MILDRED G.  |  Expérience générale 
Non reviews have been submitted for this location.

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