Service was good and the people were nice at this location. Truck a bit beat up but it functioned!!!!RENEE S.
Customer Reviews for U-Haul Moving & Storage of Danbury
Pour nous contacter
Danbury, CT 06810
(@ West St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.IRENE H.
Le client n'a pas laissé de commentaire.CRAIG R.
Why does checking out the equipment take so long. I already entered the information online, and then you are entering it again at the store.THEODORENEAL B.
Le client n'a pas laissé de commentaire.ROSA P.
Le client n'a pas laissé de commentaire.Riva H.
The employees I dealt with very very helpful and professional, so this is NOT an employee problem. Your company is extremely difficult to work with. Your automated telephone system is extremely time consuming and difficult to navigate. Your wait time to speak with a real person is totally unacceptable. The amount of time that it takes you to get a return call is equally unacceptable. I waited over an hour for a return call through your automated system and then it hung up on me. On a second try I waited 18 minutes for a returned call. Your check in / return system that must be done electronically wouldn't work because it kept telling me that my location services was not on when in fact it was. I Finally got to a real person and she was able to check the trailer in. From start to finish I literally spent almost as much time searching navigating and returning the trailer on your systems than I actually spent renting and using the trailer. This was a terrible experience. Never again will I do business with you since you have elected to essentially have everything done electronically on a system that has NO consideration for the value of your customers time.PATRICK D.
a good experience!MICHAEL P.
Le client n'a pas laissé de commentaire.Nicholas A.
Le client n'a pas laissé de commentaire.John B.
Very good locationBRUCE B.
Le client n'a pas laissé de commentaire.RONALDE W.
The passenger section of the truck was filthy. I had to clean all of the seats; there was a used chapstick in the console. I think the previous renter was a landscaper because there was a lot of dirt, leaf, grass type of mess. The inside of the storage area was very clean. When we pulled out the ramp, there were clumps of cut grass.Kathleen C.
Very attentive staff as well as courteous.BRENT A.
Le client n'a pas laissé de commentaire.JAIME S.
Le client n'a pas laissé de commentaire.Nomayalo W. | Expérience générale
While I believe U-Haul IT systems need some serious updating (they've failed me miserably in the past), your U-Box program is OUTSTANDING! It's great value. The containers worked very well for my cross country move. Much easier than renting a trailer and driving cross country. I seriously recommend if you are not going to hire a full service mover, using U-Haul U-Box containers is a great option.Peter P.
Le client n'a pas laissé de commentaire.Alvaro L.
Tony went above and beyond to help me with my rental truck. He got me in and out of this location fast after the 24/hr truck share option was not working and made sure my corporate discount was applied.Adam L.
Le client n'a pas laissé de commentaire.Amrit S.
THE MOBILE CHECK IN SYSTEM WOULD NOT ALLOW CHECK IN FOR PICK UP OR DROP OFF.FREDERICK S.
I have ALREADY spoken to my collogues and gave them my HIGHEST recommendations for the U-Haul Moving & Storage of Danbury 75 Division St Danbury, CT 06810 Regards, Brian Benedict Patterson, New YorkBRIANALLAN B.
Le client n'a pas laissé de commentaire.Miguel O.
Very upset I was standing for over 20 min to get taken care of even though I already made my reservation online . Truck on driver door couldn't open the part to put the key is missing , lights on for tire also !!!!!MILLA F.
Le client n'a pas laissé de commentaire.ALAN W.
Excellent customer service at pickup and drop offMeagan C.
Le client n'a pas laissé de commentaire.VICTORIA Z.
The truck I rented failed to start on several occasions. your roadside assistance was not very helpful. I waited over an hour without help, luckily for me I was able to start the truckMICHAEL B.
Best uhaul location I have used. The friendly staff is always hustling to help customers and the lot is always organized and the equipment clean.ANDREW K.
Boast internet speed when all the surrounding companies kick online around 10:00 AMSeth T.
Le client n'a pas laissé de commentaire.LIANE R.
I found everything to be well maintained, with great customer service. Easy and fast attention for the customer to get on with their business. Helpful experience and respectful staff. Thanks so much! Cecelia HurleyCECELIA H.
Le client n'a pas laissé de commentaire.CARLO R.
Le client n'a pas laissé de commentaire.robert S.
Le client n'a pas laissé de commentaire.Maria G.
I never received a statement of what was actually charged, so I haven't been able to submit it to my boss for reimbursement. My understanding is that the bill was based on the number of miles so I can't use the invoice from before booking.CHRISTOPHER D.
The floor of the unit was wet no light in the unit hinge on the door was missing hardwareJAMES K. | Expérience générale
Le client n'a pas laissé de commentaire.John N.
Le client n'a pas laissé de commentaire.ANDREW R.
Le client n'a pas laissé de commentaire.Michael B.
The dark curly haired girl at the desk is fine as hell. <3ROBERT F.
Le client n'a pas laissé de commentaire.RALPH R.
Everyone was welcoming and the process was efficient. Keep up the good work!PHILIP C S.
Le client n'a pas laissé de commentaire.THOMAS B.
Drive the truck before renting it the transmission took forever to shift witch burns too much gas I put gas in it and returned it where the gas gauge was went I rented it and still got charged for gas when I returned it and got a smart ass remark did you take a picture of the gauge before you left the lot the gauge dropped as I left the lot I only drove it for 19 miles and put 8 gallons in before returning it and got charged 11 more when I returned it scam never againPHILLIP B.
Le client n'a pas laissé de commentaire.JAMES G.
Le client n'a pas laissé de commentaire.Nomayalo W. | Premières impressions
All the people I dealt with were very friendly and helpful.Jeffrey H.
Le client n'a pas laissé de commentaire.JOSE C.
I was told the tank was full and it was not!Drove it 18 miles and it took 5,3 gallons!!! No refund, the employee made feel it's my fault I should have checked! Made feel you like foolEdson E.
Le client n'a pas laissé de commentaire.Tim K. | Expérience générale
Good customer serviceLee S.
Le client n'a pas laissé de commentaire.JULIO G.
The gentleman who installed my hitch was courteous and helpful. My one comment for improvement is the condition of the restroom.Justin S.
Excellent customer service, very helpful and flexible!Ryan K.
Le client n'a pas laissé de commentaire.MAURICIO S.
45 minute wait for the vehicle says it allRachel S.
Representative greeted us outside. He was helpful. When we returned the truck the representative was quick and friendly. Loved the experience. The store was clean and inviting.David P.
Le client n'a pas laissé de commentaire.VALLF M.
The young lady who made the reservation for me is attentive, personable and very professional. Merci!SIXTO F.
Nice jobMICHAEL R.
Le client n'a pas laissé de commentaire.LAUREN G.
Le client n'a pas laissé de commentaire.GLENN G.
Everybody was nice and professional made a rental transaction very easyDEREK G.
Very helpful and professional staff. Obviously a well managed facility! High recommend.ROBERT M.
The gentleman went out of his way to take care of meMICHAEL S.
Le client n'a pas laissé de commentaire.MICHAEL S.
Outstanding service!PAUL R.
Overall it was outstanding. My one issue was the size of the vehicle and the challenges driving around Danbury. I had to turn around several times because of low bridges, which was not easy. I would recommend discussing this with customers and providing a map for routes in different directions.STEVENALAN C.
U-Haul app did not work on Android when taking pictures of odometer, mileage, etc. It should be fixed. App worked fine on iOS.Luis J.
Le client n'a pas laissé de commentaire.SANDERM S.
Le client n'a pas laissé de commentaire.Chris E.
The 2 people I had where very professionalTIMOTHY B.
Female clerk outside taking in returns was very abruptDavid F.
When I moved my staff and I had to do check out the gentlemen at check out had an ANGRY ATTITUDE toward me or toward the fact the I was not going to rent the storage unit any longer. It was bad costumer service experience at the end.Franklin I. | Expérience générale
Very friendly and professional service!KELLEYARLENE H.
Phone Charger port didn't work and gas tank wasn't fulljames F.
Good & easy experience!MICHAEL M.
The woman who checked me in was an absolute pleasureStephen T.
Le client n'a pas laissé de commentaire.ANDREW K.
Provide the truck with a full gas tank.THOMAS R.
When picking up my trailer the lady was very helpful and knowledgeable. I had a different lady when I dropped it off and she was also very helpful. They made the whole process great. I always use this location because of the ease of pickup and drop off.THOMAS B.
Wrong key in lock box; app froze during sign-in; just weird looking locationAlexander S.
Worst customer service and rude people. I will never rent from you againAbdelrahman M.
Wait time to check in and pick up a vehicle was long as a large number of customers show up between the hours of 4 to 6:00 p.m. 2 people are needed for this process.Joseph L.
Great job. Excellent customer service.DOMINICK V.
Le client n'a pas laissé de commentaire.JOHN B.
The app is horribleQuinn S.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.SUSAN L.
Le client n'a pas laissé de commentaire.Randi M.
Staff was very professional and helpfulJames W.
Le client n'a pas laissé de commentaire.NEIL T.
Le client n'a pas laissé de commentaire.DEBRA C.
Le client n'a pas laissé de commentaire.MARK Y.
Le client n'a pas laissé de commentaire.EDWARD C.
Truck was not available on reservation date due to prior customer's delay.TIMOTHYSHAWN K.
Le client n'a pas laissé de commentaire.ANDREW K.
We had a sidetrip that my wife had added additional mileage onto, but that wasn't included in our mileage which resulted in an additional fee. Please have your people not just go by the start and end point.DAVID A.
The lady at front desk was very nice and knowledgeable. Merci.HELOISA H.
Le client n'a pas laissé de commentaire.Thomas H.
Possibly have more staff at the counter when it gets busy.JOHN B.
Staff was courteous and helpful both on pickup and return. Staff connected, checked, and disconnected on return. I would use this site in the future.Albert S.
Le client n'a pas laissé de commentaire.PAUL T.
Currently I am rating the INITIAL intake and sign-on experience. Lisa who helped me was beyond informative, helpful, and kind. I have yet to actually use this facitlity but it did look clean and environmentally beneficial to store things in. I will let you know on that once I have utilized it. Merci.Deb S. | Premières impressions
Le client n'a pas laissé de commentaire.Nancy B. | Expérience générale
My storage unit had a hole in the wall and I couldn’t see insideHANNAH C. | Expérience générale
The storage facility was secure but not well lit. I would have given 5 stars if the unit had some type of lighting inside as the hallway light is not enough,Maria C. | Expérience générale
Hours not good for working peopleLusvin E. | Expérience générale
Helpful, knowledgeable, and friendly staff made this move easy!Nancy B. | Premières impressions
The electric door never worked right..ed p. | Expérience générale
Great experience ALL around!! She has taken care of me for a truck rental last week and has helped me get storage unit. Best customer service!! Wish I remembered her name! Maybe Erin?? Sorry I'm bad with names! She is a keeper!!! Dawn V. | Premières impressions
Lisa was great and very helpfulLouis B. | Premières impressions
Every worker I met was very friendly & knowledgeable. Kept the place spotless. Well stocked with boxes. Was awesome - had 3 carts for our use. I have piece of mind my belongings will be safe.Heather M. | Premières impressions
Le client n'a pas laissé de commentaire.JULIA C. | Expérience générale
The entire staff of U-Haul were excellent from buying supplies, renting a vehicle and physical storage. They all made our moving experience a lot less stressful than it could have been. Thank You for all for what you do. Keep it up. Respectfully Yours Jose Agosto Jr.Jose A. | Expérience générale
Lisa Garcia-Hall should not be working there. She's rude, takes forever & I didn't feel confident working with her that she was doing everything properly.Shandora W. | Expérience générale
I'm so grateful for the way Tony at U-Haul Moving & Storage of Danbury helped everything go so smoothly yesterday when we unloaded two trailers (one after a cross-country drive!) and moved into a storage unit at the facility here in Connecticut. Tony was polite, efficient, fair, and good at his job, but more than that, I was struck by his warmth - talking to him, you know he wants to help you. What I'd anticipated would be a stress-filled day of tight connections and challenging logistics turned into a joy. From little things like recommending the best products for protecting our mattress and sofas to helping to quickly resolve a billing question, Tony really was the cherry on top of a two-week cross-country moving odyssey. My wife and I felt so taken care of, to the point that we were sad to say goodbye to Tony when our storage unit move-in and trailer returns were complete. I really can't thank him enough for the way he conducts business. Tony is a credit to the U-Haul organization, and deserving of every accolade it can muster.Andrew H. | Premières impressions
I never had a problem with anybody I love renting from here my favorite is Chelsea when ever I have a problem with my storage she goes out of her way to help mePatricia R. | Premières impressions
Le client n'a pas laissé de commentaire.Louis F. | Premières impressions
Friendly and courteous staff. Good explanation of services.Jeanette B. | Premières impressions
Le client n'a pas laissé de commentaire.Katie T. | Premières impressions
Le client n'a pas laissé de commentaire.William R. | Online Move In
My transaction was handled by Jherri. She was AMAZING and very knowledgeable. She was patient and answered all my questions very professionally. She is one in a million, A BIG SHOUT-OUT TO JHERRIspencer O. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
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