Customer Reviews for U-Haul Moving & Storage of Dartmouth

11896 évaluations

460 Windmill Rd   Dartmouth, NS B3A1J7
(& Yorkshire Ext)

(902) 469-4487

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(902) 469-4487

460 Windmill Rd
Dartmouth, NS B3A1J7
(& Yorkshire Ext)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Reduce pick up time.

Mike C. 
Évaluation :
4

Offer more deals,discounts, and or coupons to frequent customers.

julien S. 
Évaluation :
4

the staff were welcoming, polite and curious. keep up the good work

Michael Z. 
Évaluation :
3

They should show the 1,40 $ a mile on website not 0,89 cents a km. They said its a US company and that is how it done. It would be nice to know so you don't get a surprise when you drop off the truck.

ANDREW JAMES T. 
Évaluation :
4

Had a small issue but, was resolved, was able to move what I needed moved. Friendly staff ðŸ'

devon G. 
Évaluation :
3

My booking was changed from one location to another because truck was unavailable. My email indicated this location, but when I arrived, the truck was booked at another. Although there were some complications in changing the location, the customer service rep at the desk was able to change and provide me with the truck I needed.

Cesar N. 
Évaluation :
4

The door on the truck was extremely rusted that I could not open it on my own

MARY MARGARET L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheralyn K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BENJAMIN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDERICKE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRANVILLE D P. 
Évaluation :
2

When we arrived for our truck the truck number provided was not on the lot to go for our reservation time, we were then told our truck we were going to be given had a cracked windshield, and we were given a different a different truck, the truck was below a quarter tank of gas and our requested items was not given to us as reserved online. We did not receive a credit for the shortage of gas as we were told.

Katlyn B. 
Évaluation :
4

Only one person serving clients, so there was a bit of a line up.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER JAME T. 
Évaluation :
5

Nothing. The individual that helped me out on Saturday was excellent. I showed up with 2 minutes before close and another showed after close. Not a negative word, look, or anything. He patiently helped me out, took his time and made sure I was happy. I am hugely appreciative and hope that feedback makes it to him.

Justin L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lennie C. 
Évaluation :
5

have rented there three times now...always clean and fast

RONALD W H. 
Évaluation :
5

I think an option for unlimited kilometres to pay for would be beneficial to minimize the stress for movers. Had a great experience overall. Merci

Hunter C. 
Évaluation :
3

Your Call Center was for the most part horrific. I booked the truck and was told the location opened at 7 so booked for 8. The day of, with 6 people waiting to help was told location didn't open until 9. Called and asked for compensation for inconvenience and was told I would receive 50 $credit. When truck was returned credit was not applied. Called AGAIN and after a 40 minute hold was told she could not speak to me because I had put my son in law on as driver and he now held the contract that I made & paid for. My daughter called and was told the credit was forfeited when we took the vehicle despite the fact that their were notes on the file to the contrary and was hung up on by that representative. Called back and she was given info in credit. NEITHER of her representatives required to speak to my son in law. Your system is severely flawed

MARK GORDON P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN M S. 
Évaluation :
1

An alarm blared every time I tried to open my locker, despite having confirmation it was ready and a tag on the door saying it was ready. When I contacted the front desk, I was treated rudely and told to come back in 2 days when they had a chance to fix the alarms. I said this was unacceptable because I'd already paid for the unit and driven with a van full of stuff to store. This went back and forth until someone else was put on the phone. There wasn't a lock in the locker either, so I had to call back again. Remarkably rude and incompetent service.

Alec F.  |  Online Move In 
Évaluation :
4

Very satisfied with the service. Thank you.

rohini P. 
Évaluation :
4

Weekends are traditionally busy at any UHaul location - have more staff on to shorten wait lines for pickups.

Chris S. 
Évaluation :
5

Not forward phones to main call center. Ridiculous wait times and not much help.

Glen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IULIAN E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JORDAN DAVID S. 
Évaluation :
2

So we followed all the instructions, the confirmation went through and we never received a message with the truck number or where to get the keys. Called customer service, was on hold for over 15 minutes... never got through to anyone. We will have to try again Monday evening.

donald B. 
Évaluation :
5

I requested a 15' truck and reserved a 15' truck, but was given and charged for a 20' truck, which I didn't realize til I went to return the truck, was thinking it was bigger then I expected for a 15' truck to be the whole time I had it, the back was not swept out before I picked it up, charges/bill wasn't explained, just was told what the cost was and about a refund from using less mileage then initially charged for when truck was picked up. I might recommend to friend after I get over this experience. Wasn't happy paying more then it should have been if I got the truck I reserved. Didn't need a 20' truck had alot of unused space.

donny B. 
Évaluation :
5

Look after me on short notice Very pleased

scott A. 
Évaluation :
2

Store employee told me to get my refund from the place I am dropping off the applicable dolly as it was not working properly. The receiving store said that was incorrect. I did call this store in Dartmouth so I hope it's true you say all your calls are recorded to verify.

Michael Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don B. 
Évaluation :
5

Everything went well, but I'm not sure about the gas policy. They said the gas tank was 'full' on pickup, but I filled it up before returning and thought more gas was added than was reasonable for such a short trip. I noticed when I filled up that the gas gauge needle went above the level of the starting 'full' from when I picked the van up.

MICHAEL PAUL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT FRANCIS R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
3

Trailer was rented to us with a tail light not working. When my tech advised a U Haul representative they said it would be ok the brake and signal light are working you do not require a tail light and insisted he take the trailer as is. We installed a new tail light before taking the trailer on our journey. Luckily we are a truck service facility and we had a tail light in stock. Not impressed. I also was surprised by the final amount on the bill but that is the cost of doing business I guess.

JEFFREY WAYNE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris T. 
Évaluation :
4

Don't understand why I had to return the rental at 6:00 Pm when I picked up at 6:45 PM and reservation was for 7:00PM?

ROGER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY GAVIN B. 
Évaluation :
5

nothing, was very good. thanks for being flexible with my appointment!

Rui Xin Svena Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIMOTHY JOSEPH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rupesh S. 
Évaluation :
3

All I had to do is drop the truck off and I was greeted right a way and shortly after I was gone

Mario M. 
Évaluation :
5

Nil

WAYNE WILLIAM C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL HOWARD H. 
Évaluation :
5

No changes a well run operation. Thanks

RICHARD A G. 
Évaluation :
5

Was just disappointed that the online check in wouldnt work and we had to take time we didnt have to go in the store and wait and endure wearing a mask for a long period of time waiting. Would be so much better if your on line services worked so you could get the service you paid for not an alternate service. Also so hard to tell how much gas your putting in. Theres 70 extra dollars of gas i didnt need to put in

RHONDA LEE A. 
Évaluation :
5

The young lady that helped me was outstanding.

Marcia J. 
Évaluation :
5

The guy was very helpful and concise. Our time there was short and good

PATRICK THOMAS M. 
Évaluation :
5

Customer service was excellent. Dealing with U-Haul was the easiest part of my moving day and it was a super stressful day. 1000/10 would recommend!

Rafee I. 
Évaluation :
5

More payment options... for example, you should be able to split payment between cash and interac. My customer service representative was SO Very nice, pleasant and helpful! :) Thanks

NATASHA ALEXIS B M. 
Évaluation :
5

Send vehicles out wth full tanks of gas

JOHN ROSS A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew S. 
Évaluation :
4

The service here is great, at least who i dealt with. My 15' rental had a cracked passenger side mirror and the ashtray was filled with ashes...no butts but just ashes. Normally this is my rental spot, probably a dozen times and this is the first and only time i've had a dirty'ish kind of truck.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADE DOUGLAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARTHIK G. 
Évaluation :
5

The service was excellent and the staff made this so easy for me to get in and out with a trailer quickly...staff were fantastic!...Trailer was sturdy and so easy to pull behind my little SUV...This location is easy to get to...

Natasha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

USTINDERPAL K. 
Évaluation :
1

The overall cost of the service was not made clear to me and I ended up laying a lot more than what was expected. I didn't get the right truck that I needed and ended up having to leave stuff back at home. I was also charged for a full tank of gas when the tank was only half full when I got it. I will never use this service again, I would like a refund.

Alex Anthony K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN GEORGE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yvonne B. 
Évaluation :
4

I rented a regular dolly and they try to give me a heavy old dolly, I declined and cancelled my dolly reservation. I wasn't happy as no one told me it was not available until I requested. No guest need anticipation or solving matter solution in this location (take it or leave it). This is it!

Amadou D. 
Évaluation :
1

Wear masks when legally required to. Don't take masks off when around customers.

Kyle B. 
Évaluation :
5

This is the first positive Uhaul experience I've had. Excellent service à la clientèle

Christine Adele H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen Jane A. 
Évaluation :
5

Very quick professional service.

Anne S. 
Évaluation :
5

We were able to get our truck earlier than scheduled 😊😊

Vikki Ellen W. 
Évaluation :
2

We booked the truck for 9am and it wasn't there when we got there so they sent us home till the truck got there. They did refund some of the money and gave us lower kms…. But we use uhaul a lot and this was very upsetting to us. We use it for our business so we hire people to help us move so we had someone on the clock. Other than that, we were fine

KEVIN WESLEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

liu L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eliodoro B. 
Évaluation :
2

The fellow at front deck should not be serving customers , it has been a couple times I was served by him , he does not know how to connect to customers , sorry for saying this but I leave shaking my head , I am sure he is a good employee but not for front service deck

Blaise G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne-Marie H. 
Évaluation :
5

Excellent experience and very accomodating in meeting our needs. The end of August is your busiest time and all your staff were so pleasant and helpful.

JOHN J M. 
Évaluation :
1

My truck was unavailable at time of pickup. My movers were 5 hours late and left 2 hours early. My truck came with none of the items i had booked such as dollys and straps.

William Daniel P. 
Évaluation :
5

Great management/staff.

DAVID JOHN F. 
Évaluation :
1

There is a lot to cover here. First I rented a truck and secondly booked an appointment to have a trailer/bike hitch installed and to purchase a bike rack for the hitch on the same day as the truck rental. The truck rental went great; no issues the pick up and drop off were A-1. The gentlemen I booked it with indicated there was1 only of each in stock at the location so he asked for my credit card info and said it was reserved for me - not so apparently. Hitch went okay but no rack - no on called me to tell me. Found out when I picked the car up. Told the staff I still wanted the rack - Staff told me manager will call me to confirm the order - no call. Called U-Haul the next day and spoke with a lovely person named Marie. Marie sent an e-mail to the manager and told the manager I was still waiting for the call - gave Marie my cell phone# to pass on to manager - still no contact from manager. Also, staff could not provide a receipt/invoice for the hitch installation.

phil W. 
Évaluation :
2

Was told when I booked vehicle if I didn't need the extra day I didn't have to pay for it if I returned it early got there and they wouldn't let me have the extra day back and pretty much told me it is what it it

Greg H. 
Évaluation :
5

Nothing! The installer noticed my left back tire was low so he re inflated it. Very happy with the job.

susan L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DOUGLAS ANDREW D. 
Évaluation :
1

Charged me for a truck i didmt reserve

BRANDON JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zyler F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIODORO B. 
Évaluation :
3

While the truck itself ran well, it was filthy when I picked it up and the interior had a very strong odor of pot/dope. I'm happy w the truck performance, but was very dissatisfied with the cleanliness of the vehicle interior , especially during these times on covid. I truly believe you need to clean and sanitize vehicles between customers, my family and I have no idea where the dirt/mess originated, and the smell was very off-putting.

DARREN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steven B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Earl Lawrence S. 
Évaluation :
4

My location and truck size was switched to a less convenient location. The truck was much bigger than required and made parking difficult. The location change added about 50$ more to the rental.

paul E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stan M. 
Évaluation :
3

Staff seems to be very unhappy people. I guess they just assume every customer has rented their equipment in the past and does not have to offer any information what so ever.

GARY JOSEPH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE P S. 
Évaluation :
4

Overall a good experience, staff at the location were very helpful but booking on the u-haul website can be somewhat of a challenge

ROBERT EDWIN W. 
Évaluation :
3

I ordered three dollies and there were none available even though I reserved them.

CARMENCITA L. 
Évaluation :
4

I return the truck the day before, and there was no discount or anything, even when I rented the truck a month prior, booked it with a. Dolly and there was no dolly….

JAEL VALENTINA R. 
Évaluation :
2

If changes are necessary for an order, make this known early and clearly. Our original truck rental was upsized weeks after the original reservation, but the communication of this was buried in a confirmation email that didn't explicitly note the change. Further, we were counting on a reserved dolly that we were told the morning of wouldn't be available. With more notice, we could have made alternate plans. Lastly, we payed ahead of time for the rental (dolly included), meaning we were actually overcharged and have not seen a refund for it. It's possible that extra furniture pads were included as a substitute, but if so we were never asked about that decision. Staff at the location were a mixed bag - the front desk was polite and helpful but those in in yard did not communicate at all and seemed annoyed by basic questions like "are we good to take the truck now?" after parking it without a word. Overall, a fairly poor experience and we will be considering local moving companies for future moves instead.

JAMES EUSTACE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip R. 
Évaluation :
1

I order a furniture dolly and utility dolly and both pieces of equipment were missing from my truck. This added hours onto my move and made the manual labour so much harder.

Shaquille S. 
Évaluation :
2

Bad pick up experience. Did not keep their promise. Booked a 5x9 trailer online and completed the pickup steps in person at the counter with their staff. Nobody mentioned the 5x9 was unavailable and they substituted a 4x8. As they were hooking me up, I explained this is not what I booked and they said that is all they have. I took the trailer (what choice did I have), but was unable to load all of my items due to the trailer dimensions. The drop off experience was good.

ROBERT MCKELVIE S. 
Évaluation :
5

Fast pickup friendly staff. Thank you

Alan J. 
Évaluation :
3

Self return could be better explained was told I could do it from home computer which you cannot

LINDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara Ann J.  |  Expérience générale 
Évaluation :
1

Communication after your stuff is in storage is non-existent. I sent an email asking if I had set up auto pay correctly with no response. I was then charged a late fee. I decided to pay two months up front and then another (3rd) month's payment was taken off my credit card without me knowing. I've asked for confirmation that 3 months payments have been recieved and if I will not be charged agian until November or if I wil get a refund and guess what? No response. Just this survey/review. It would be great if manager Kim Singh from Dartmouth would contact me via email. I am in Thailand and finding this stressful.

Kim T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anna J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth G.  |  Premières impressions 
Évaluation :
4

Map of property confusing.

ROBERT FRANCIS R.  |  Premières impressions 
Évaluation :
5

It would be nice not to have to pay for after 10 pm storage!! Other than that!! Great company to work with!! Thank you!!

Bernadette H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL M L.  |  Expérience générale 
Évaluation :
1

Not only did I call first the confirm that there was a storage unit the size that I needed, was still available, I reserved online a unit at the Dartmouth location. I selected my move in date and got an email confirming my unit was reserved. When I arrived on my move in date, the lady informed me that the unit was not available. Apparently reserving a unit online or even calling to reserve, doesn't confirm that you will actually have a unit available to you. Minutes after the lady told us about there not actually being a unit being reserved for us, her co-worker informed her that there was a unit that just opened up minutes ago. So the unit I selected was 159 $+ taxes and the unit that I am now paying for is over 200 $a month with taxes and tenants insurance…. Not pleased at all with how Uhauls system works, it makes absolutely no sense. The lady at the office was very helpful and sweet with us but I will not be renting a unit from uhaul in the future.

Olivia M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandan K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Expérience générale 
Évaluation :
2

Was told the day I went to unload the truck. That they closed at 7pm even though website says access to storage facility is open till 10pm.

Charles O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marita K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hai d.  |  Expérience générale 
Évaluation :
5

All U-Haul employees were very knowledgeable and helpful during my entire rental period. I would definitely use U-Haul in the future. Merci.

Stephen B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN K.  |  Expérience générale 
Évaluation :
5

the staff is wonderful here.

wendy B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALCOLM JAMES M.  |  Expérience générale 
Évaluation :
5

Very helpful and efficient!

JOSEPH C G M.  |  Expérience générale 
Évaluation :
1

I am rational g it poor because of your accounting procedures. you charged me for June after I ended my contra t for May 31. I am still waiting to have the charge reversed.

Deborah S.  |  Expérience générale 
Évaluation :
4

A freight elevator would have made it perfect

Traverse D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam C.  |  Premières impressions 
Évaluation :
2

The security system kept going off whenever I was there, went to front desk and they gave me anew card as they weren't sure what was going on. Lights only worked half the time I went in. When I booked the storage unit there was a huge mess up. was told I had a truck and storage unit booked with first month rent free, went in and was told I didn't as nothing was marked down. Got the truck and told me to go back in when I had my stuff to book a unit as they couldn't right then, which I found weird, they also told me one would be available when I got there. Once I had my stuff went in they told me they only had biggest unit available so I went with it cause what was I going to do with my stuff. Meanwhile I didn't get the first month free as they put the truck under my name and storage under my mom. I brought it up to there attention and it kept getting put off like it was nothing and they couldn't do anything. I was in a domestic dispute and had to get my things out of the house and going through alot at the time so I gave up. BUT AM NOT AND WAS NOT IMPRESSED THAT DAY. Went in a few times to rent a truck and had great experience with it and the staff were very hopefully but that one day was horrible.

EILEEN FRANCES M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terri E.  |  Premières impressions 
Évaluation :
5

Kim was absolutely fantastic! I didn't find your website very user friendly for online payment however it was no trouble to call Kim personally each month and pay my bill. She was kind, accommodating and professional.

jessica t.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl F.  |  Expérience générale 
Évaluation :
5

Kim Singh is the best! Friendly, accommodating, and professional.

DAVID M.  |  Premières impressions 
Évaluation :
5

Great solution for moving.

WILLIAM MORRIS L.  |  Premières impressions 
Évaluation :
5

My things are being kept at the Bayer's Lake storage ,Jennifer whom I believe is the manger is exceptional ! She truly cares about each persons situation ,she does not judge she helps and goes out of her way to do so ! . Thank you Jennifer for your kindness !

Corina A.  |  Expérience générale 
Évaluation :
3

Lights were not always on but when they were it was well lit. Not very much room in parking bay to load and unload, could've been more carts/trollies.

Lyrica A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori L C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald Eugene H.  |  Premières impressions 
Évaluation :
2

I moved my things into a storage unit during a small snow storm. Everyone else cancelled their services at Uhaul, as I was told by an employee there that morning, but I decided to go ahead and get my move done. The area in front of my storage unit was iced and not salted and poorly lit. As a result, my driver slipped, broke his ankle in 2 places, and had to go to the hospital. After returning inside the office, I mentioned the incident to the employees none of whom expressed any concern about the matter. Poor property management/maintenance, no concern for the well being of customers.

mike t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCOIS D.  |  Expérience générale 
Évaluation :
4

Unit was COVID cleaned and ready to go

Derek P.  |  Expérience générale 
Évaluation :
5

Love working with Kim ... worked with her out in Calgary with my Western locations... she was excellent out there as well ! Jim McFarlane Regional Manager - Atlantic Canada

Jim M.  |  Premières impressions 
Évaluation :
5

Staff at the facility were excellent - however, the call center misled me to believe that I had reserved a unit (they took my credit card number) when no real reservation had been made. This could have been a very big deal if I had not shown up on site to get the layout - and got the last unit available. Call center needs to be specific that the reservation is not firm until checking in at the site. And if not firm, why do they need credit card info over the phone? Keir Hood Halifax, NS

Keir H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

julia d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl M.  |  Premières impressions 
Évaluation :
4

Very helpful and made changes I required easily and had a good experience

Derek P.  |  Premières impressions 
Évaluation :
2

No notice of a circular lock needing to be purchased in order to "prevent theft" until we arrived to move into the unit. This should be included in the price of the unit if there is a known issue. The lock sold on site is garbage and we threw it out after we moved out as it was difficult to open. Bagged clothing and baby items became moldy; had to throw out a lot of it. Smell of urine near our unit, like someone had been peeing on the wall frequently. Was told when I spoke to someone to discontinue my unit that I would receive a call back stating whether or not I need to return my access card - no call back to date. Staff on the phone and inside the branch were very helpful and well spoken. Will be using a different company in the future - have had no issues like the above at Metro Self Storage.

Sarah P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elaine r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN a.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Songnian L.  |  Expérience générale 
Évaluation :
5

The staff has been amazing. I have been there a few times in the last little bit as I move my mother out of her apartment. Every time I go there, they are even more professional and courteous than the last. Kim and Toni were amazing the last time I was in.

Mark B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl W.  |  Premières impressions 
Évaluation :
1

The service was poor when we had to go into the office, (online instructions didn't match the instructions from the facility itself), person behind counter wasn't wearing their mask properly (in middle of pandemic), basically told me I was a liar, and his instructions didn't work to allow me into my unit either. There's poison rodent traps in the units no one tells you about until you find it, which I think those traps are inhumane and I requested it to be moved. Was told they would remove it, I wait another almost 24 hours before going back to put the lock on the unit to still find trap inside. Was cut off by person speaking to me on to me on the phone while trying to sort out issues to the point I just stopped trying, and let them say whatever they needed too and ended the call without being properly happy about anything. The one good thing they did was give me a month free for all the issues, a ten minute set up turned into 3 days of super stress and confusion that couldn't of easily been avoided, the 1 month free feels insufficient and lazy on behalf of the company. 10/10 will never uhaul for anything again.

Kerra N.  |  Online Move In 
Évaluation :
5

Good value, great people, thanks!

mike w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYREL D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ian d.  |  Expérience générale 
Évaluation :
1

Reserved a 10 by 15 unit 3 weeks in advance than rented a 26' uhaul truck to move upon my arrival at the Dartmouth location was told my unit is no longer available and my reservation means nothing and it's first come first serve! It took weeks of planning to have people help with the move an expensive uhaul truck to move our things and then to show up and not have the reservation mean anything was absolutely unacceptable. When I asked to speak to a manager at around noon I was told she was in a meeting until 6. The gentleman at the desk called Halifax and Bedford locations but also not available not to mention I'm paying for the truck per kilometre. For a storage facility not back up a reservation a customer has made is unimaginable as we are counting on the unit to be available if reserved. In the end we did get a 10 by 20 unit but took over an hour to find. I'm not sure how long our things will be in this unit but I do know when I need another unit in the future and with the costs associated with moving I will certainly be looking for a company who can be trusted. If no unit became available and I had a uhaul truck rented with our things in it what would have happened? Absolutely horrible experience.

SCOTT MICHAEL G.  |  Premières impressions 
Évaluation :
5

Very helpfull and Proffesional Kim was great !

glen s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian H.  |  Expérience générale 
Évaluation :
4

Wish I had of had 24 he access

aaron t.  |  Expérience générale 
Évaluation :
5

I will continue to use your facilities in the future. Great staff ! Extremely helpful and friendly.

alicia l.  |  Premières impressions 
Évaluation :
5

Toni on your front desk is more then helpful ! She was very accommodating to my needs and was more then patient with my questions. She should be rewarded for being an employee who will keep the customers coming back. Merci.

Jeff P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vikash K.  |  Premières impressions 
Évaluation :
5

Used it for 4 months, and everything was perfect. No mold no must and I got to keep the lock! Move out process was beyond simple. If I ever need storage again Uhaul is the only place I will use.

Karen K.  |  Expérience générale 
Évaluation :
5

Well, my opinion has changed from my previous post. My goodness what a difference. Staff were wonderful and handled my request quickly and so efficiently, and such a great atmosphere, you couldn't help but giggle along with them. Safety barriers in place and they added more storage units!!!! So very imressed with the difference, I absolutely recommend this store now!

christina g.  |  Premières impressions 
Évaluation :
5

The U-Haul employee that helped me through the entire process, jessica, was so extremely helpful. From taking the time to explain the different units to me, to going above and Beyond to help make me feel secure In the purchase. She made the experience excellent.

Elizabeth s.  |  Premières impressions 
Évaluation :
5

Oh my gosh, Kim and her staff were so helpful. Moving can be stressful at anytime, but Kim happened to be at the front door when I entered. She warmly greeted me and took care of me through the whole process. I was set to go within a very short time. It's nice to do business the old fashioned way whereby personal customer service is still a priority. Thank you, U-Haul.

Lorene B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra N O.  |  Expérience générale 
Évaluation :
3

First thing: i asked at the counter to book a truck for the next day and pick up in a town 80 kms away. I was booked for a week away and pick up in the city the office was in. I canceled that order, messaged the office and i was not contacted about the screw up. Second, when i got the truck a few days later, i rolled into the storage area and the alarm was going off. The security intercom system was utilized by me to notify the office next door. I was blamed for setting the alarm off. It was certainly not me. Everything was dealt with about 45 minutes later when staff were running around trying to figure out the issue. Lady at the desk was awesome yesterday.

james c.  |  Premières impressions 
Évaluation :
3

Kim was awesome!!! Helped me out when my reservation was messed up. The staff indoors at the office were NOT wearing masks. This is twice I've been in in a month and I can say I do not feel comfortable going back in knowing their lack of pandemic responsibility. Only 2 screens separated customers but those lines were not open, only the wheelchair and the one next to it. No sanitizers next to debit machines or desks. Uhaul is a HUGE company and am disappointed. I will be using a different company next time.

christina g.  |  Premières impressions 
Évaluation :
2

I think you really need to have proper customer training. Your staff were rude, unhelpful and honestly I have never been into a business with such a poor taste of staff!

Tracey B.  |  Premières impressions 
Évaluation :
5

Excellent staff that are always ready to help. I would choose Uhaul over any other place for storge needs. Thanks, you guys were great!

Ernest F.  |  Expérience générale 
Évaluation :
5

Best staff ever !!!! Love it here!!!

tammy f.  |  Premières impressions 
Évaluation :
4

Staff was superb, I forgot a laptop in the hallway outside my locker and when I called about it the girl in the office went across the street to the locker site and brought it back to the office for me to pick up the next day. When I first rented there was a keypad access that unfortunately broke. It broke around December if I recall correctly and as far as I know it has yet to be fixed. I was told that they were waiting on a replacement part.

steven michael w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy E.  |  Premières impressions 
Évaluation :
5

Was smaller than I expected, but I haven't needed a storage room for awhile. It gives peace of mind though to know Uhaul has the storage when I need it. And of course it helps to use a measuring tape before arriving at the storage room!! :)

Karen K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beth M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sandy A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest F.  |  Premières impressions 
Évaluation :
5

Everything went better then i expected. I was very happy when i left

stephen p.  |  Premières impressions 
Évaluation :
5

Staff was very accommodating

Terry W.  |  Premières impressions 
Évaluation :
5

i recommend to everyone people are amazing friendly knowledgeable plus their office clean organized

joseph j.  |  Premières impressions 
Évaluation :
1

The other day I found no lock on my door. The service counter determined that, for some inexplicable reason, their yard man marked me as "moved out" and cut the lock off 3 days earlier w/o notice!

Murray S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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