Customer Reviews for U-Haul Moving & Storage of Dartmouth

11504 évaluations

460 Windmill Rd   Dartmouth, NS B3A1J7
(& Yorkshire Ext)

(902) 469-4487

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 8/1/2021: 7h00 am - 7h00 pm

Services dans cet établissement :

Pour nous contacter

(902) 469-4487

460 Windmill Rd
Dartmouth, NS B3A1J7
(& Yorkshire Ext)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 8/1/2021: 7h00 am - 7h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

GARNET DAVID N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL ANDREW O. 
Évaluation :
5

Everything was fine. Staff were very helpful.

Gregory S. 
Évaluation :
5

Very pleasant and helpful staff.

Rod S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTJ K. 
Évaluation :
3

It is impossible to reach this location by phone. I had questions about extending my rental but could not contact them. Guy at counter and lot attendants were great.

greg W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neil Arden M. 
Évaluation :
5

Le personnel était amical et serviable.

COURTNEY E C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW H. 
Évaluation :
5

Very helpful counter and lot staff

Shane W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE AVERY A. 
Évaluation :
3

My rental cost went from 19,95 $ to 109,00 $, even after declining all the add-ons offered (rental insurance is offered through my credit card, didn't need boxes, etc.). Although this was just in town use, the kms were ~100, and the per/km cost obviously caused the increase. Maybe examples of average driving could be posted on walls or websites to give a heads-up so the huge increase in cost is not such a surprise.

Craig S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dave PICKUP L. 
Évaluation :
5

I rented a truck advertised at 2 995 $per day. I drove 110 kilometers, and had it for 7 hours. I was charged 140,00 $. What a con job rip off. NEVER AGAIN.

paul P. 
Évaluation :
5

the staff is wonderful here.

wendy B.  |  Premières impressions 
Évaluation :
5

Absolutely nothing. Staff were very helpful and friendly. The equipment was ready to go with no issues. Quick and expedient service enabled a less stressful move for me and my family. Thanks !!

Sean W. 
Évaluation :
5

The staffs there are friendly . The receptionists are very busy in peak time. But they are nice ! Remember to take a photo of various meters when you begin to drive the car. The fuel tank of my car was not full, but about 70 percent fuel. I also refuel the car to the initial tank position before returning it. And the pictures helps a lot.

Zhenhai W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERWIN MAGSUMBOL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN WILLIAM W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DILLON B. 
Évaluation :
5

Nothing. This was a simple and very reasonable process. The trailer was clean, well-maintained and ready on time. The return was even faster, took about 5 minutes. The staff was polite, professional and very helpful. A++

MICHAEL M. 
Évaluation :
5

The customer service at this location was unbelievable btw Kim, Tony and Mikaela they were able to solve the minor problems i encountered during my move quickly with very little delay and that I do thank them for the excellent service.

LAWRENCE G M. 
Évaluation :
5

Very satisfied, very knowledgeable staff as well which made the expert very welcoming.

Derek L. 
Évaluation :
4

Still had to wait in line when doing the mobile check in, multiple dings/dents in the vehicle should be noted on your end so customers aren't in a position to have to note them all themselves

Stacey P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pierre L. 
Évaluation :
1

I rented a half ton truck and trailer reserved a week in advance. The gentleman that oversaw the girl who checked me in changed me to a giant cube van to pull the trailer I rented to move a motorcycle. When I said I needed a trailer with a ramp he insisted on changing me to a large cube van because the truck didn't have a ramp, BUT THATS WHY I RENTED A TRAILER!! Not happy at all. I spent 130 $on this rental and way more had because this guy did not understand my needs. Very unhappy. Go to another location. Cannot get customer service to rectify.

Justin E B. 
Évaluation :
1

I reserved a storag unit weeks prior only to arrive on the day with a full uhual truck and be told the unit is no longer available and I have only 50 $+ more per month units to choose from.

Kadeem Sinclare A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALCOLM JOHN C. 
Évaluation :
5

I'm severely disappointed as the front desk lady said we were overcharged and if we had gone in to rent we would have paid half of what we were charged. We ended up paying almost 1,000$!! This seems unfair and it's a pandemic so renting online was safer. At this point I won't use uhaul again for loving, that's not okay at all.

MARK DAVID W. 
Évaluation :
5

Unfortunately, a three hour pickup truck rental thjat ws advertised as 19,95 $ per day, cost 97 $plus taxes. VERY misleading, but hardly the fault of the local employees.

Dennis William T. 
Évaluation :
5

Excellent service à la clientèle. The guy who hooks up the trailer fixed my truck trailer wiring so I could get on my way

Gavin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loretta E. 
Évaluation :
5

Nothing, service is great as always!!

PAUL JOSEPH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON COLIN F. 
Évaluation :
5

Fantastic customer service. Thank-you!!!

JAMES EDWARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IDOWU GODWIN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA ANN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN FRANCIS J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wayne G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rizwan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY NEIL B. 
Évaluation :
5

My partner and I picked up our 5x9 open trailer from this locating on June 1st. We had to assemble and hook up our Kia Soul to the light harness before we were able to get the trailer. We truly would not have been able to do so without the help of one of your mechanics. I wish I could remember his name, but a taller gentleman helped us for almost an hour, in the pouring rain. He was so generous with his time and we could not have done it without his expertise. As a thank you, we offered him a tip but he wouldn't even take it. His customer support was outstanding. Additionally, the gentleman who helped us with the actual trailer rental and brought us the trailer was exceptionally helpful, patient, and positive despite the downpours he was working through! We had the incorrect size of hitch and he helped us find the correct size no problem. What a wonderful experience we had because of your staff.

Leanne Catherine W. 
Évaluation :
5

Rented a motorcycle trailer, extremely friendly staff, girl behind the counter was pleasant and efficient. Outside staff took care of everything, were very quick & helpful. Whole process took 15 minutes including the drop off.

Joshua S. 
Évaluation :
5

Friendly staff, great truck, no hassle in the process. No complaints here!

Joan Marie S. 
Évaluation :
4

Toni was so great, she worked with me to get me what I needed at the right price. Excellent Customer Service!

Chris L. 
Évaluation :
5

Great service

Joseph B. 
Évaluation :
5

all staff were very helpful

David R. 
Évaluation :
5

Staff were great. My only suggestion would be for Uhaul would be that when picking up and dropping off the vehicle it is far easier to base it off of a full tank of rather than having to return it at a half tank or quarter tank. Like customers should be given a truck with a full tank and expected to return it full as well. Easier on the customer and looks better for Uhaul

DAVID ALEXANDER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET HILDA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY JOHN N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JARED C. 
Évaluation :
4

Would have been nice to get the cargo van I needed in Halifax rather than spending money on the bridge multiple times, but no complaints otherwise.

Steve B. 
Évaluation :
5

Vehicle worked great and the drop off was very efficient. I would go here again

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALCOLM JAMES M.  |  Expérience générale 
Évaluation :
1

I tried using the ride share online option. The site wouldn't work, kept timing out, not accepting info...i wasted a half hour trying, finally went in and got checked out at the counter. Tried to confirm the damage photos, wouldn't work of course. The guy that worked there made me agree to photos I couldn't see, spilled liquid in the cab. Unswept in the back. I'm sure I'll be charged for cleaning it. Tried dropping it off... told at the counter to go outside and find someone... which someone? There is 10 people outside and im supposed to walk up to each and ask them what?... during a pandemic... so do I just stand in the middle of the parking lot and yell help til someone comes?? then finally, I get my receipt WHICH I CAN'T SEE... just a blank screen... gee thanks uhaul 250 $later and a pile of frustration... and not even a receipt, cool.

Kathleen P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FREDRICK ALEXAN L. 
Évaluation :
5

Excellent service as always,would recomend it .

DERRICK J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HARMANPREET S. 
Évaluation :
4

Have enough staff available at month end to avoid line up and wait times.

Kathy K. 
Évaluation :
5

Very helpful and efficient!

JOSEPH C G M.  |  Expérience générale 
Évaluation :
5

When this customer (me) sees an employees using their person phone to snap a picture of my drivers licence (as was done during my rental), no matter how trustworthy that individual U-Haul employee may actually be; for reasons of the POTENTIAL of a unscrupulous person /employee recording on their personal device (vice company device) my personal data (e.g. full name, address, licence number etc.) it makes me VERY uncomfortable, because such information could also be clandestinely recorded on the employee's personal device and exploited by that unscrupulous employee for sinister objectives. Recommendation - U-Haul should provide employees with company tools they need to do their job without reliance on the employees using their personal phones. I know U-Haul has provided an app for employees to load & use on their personal phone but that is NOT sufficient means of protecting the personal data of consumers!

Neil S M. 
Évaluation :
1

Dont try to charge almost 500 $for a truck that was one day late going back because someone had to work. Pathetic. Took 189 $deposit and payment then took another 64 $THEN called saying we owed TWO HUNDRED MORE because of the extra day. Uhaul can eat shit

Makenna C. 
Évaluation :
1

I am rational g it poor because of your accounting procedures. you charged me for June after I ended my contra t for May 31. I am still waiting to have the charge reversed.

Deborah S.  |  Expérience générale 
Évaluation :
5

I kindly ask when your staff receive a call to make a reservation that your not rushed through the process and they answer all questions being addressed. Their was also conflicts to rental rates/charge per KM/MILES/added rental accessories available when confirmation text was received and did not apply correctly from the verbal quote provided. Despite a few discrepancies i was overall happy with your services and would recommend to others.

kenneth C. 
Évaluation :
3

Long wait times for pickup of equipment. Many angry customers due to storage units being OVER BOOKED.

Justin M. 
Évaluation :
2

I was unable to get into the lock box and spoke to someone but all they could do was tell me the code again and again. Maybe having a representative that's available to come out if you offer that

Catherine M. 
Évaluation :
2

They overcharged me by double. When I investigated, I saw that they had my mileage 10x what I actually drove. Luckily I had before and after pics of the odometer. I showed the employee who I met when returning the truck and they acknowledged their mistake and gave me the real invoice. 4 hours later I get an email saying my credit card was charged the wrong amount (double the price), so I called and waited on hold and eventually got through to someone and had to explain it all over again, and luckily they acknowledged their mistake again but couldn't fix it right away. They said they would, but it hasn't happened yet.

Derek S. 
Évaluation :
5

Awesome and very fast service

Javed Ahmed K. 
Évaluation :
1

I really can't be bothered , I deal with a lot of companies for my job and have not had this much confusion and miss communication before . Uhaul made are move stressful .

Glen M. 
Évaluation :
2

When someone books a storage unit don't give it to someone else when they walk in lost my unit to your first come first service even tho I booked it and prepaid for it and was 10 min early and was right behind the person who ended up taking my unit andhad to go to a further unit not cool.

David M. 
Évaluation :
5

My first winter experience was great!

Gregory Alexande D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL W H. 
Évaluation :
5

I was very happy with the trailer rental and the service staff was pleasant and helpful

Esther A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yousef E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Vernon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoff A. 
Évaluation :
4

The truck was perfect, very clean. The on site experience was a bit hectic, staff were overwhelmed with the large number of customers, but did their best. :)

Laura Elizabeth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
4

A freight elevator would have made it perfect

Traverse D.  |  Premières impressions 
Évaluation :
4

The young man that checked. The truck back in was great.

Carla Annette B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TROY LIONEL GRAH G. 
Évaluation :
5

My customer service rep was really friendly and helpful...went above what I would consider the expected treatment.

ERIC M L. 
Évaluation :
4

When I got the trailer home, I found there was an appliance dolly and a wooden pallet that had been left inside it from a previous rental. There was also difficulty in getting trailer lights to work with my truck. UHaul techs told me my truck was the problem. But I later tested my truck with a utility trailer and an RV belonging to friends and had no problems in either case. So I suspect the issue was with the UHaul trailer wiring.

Steve A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEIDI L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dale Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY ALLAN W. 
Évaluation :
4

I am not sure who I spoke to when I called, but the experience wasn't too good, and was unable to get the booking completed. When I went into the store, we completed the booking and the experience was excellent.

SCOTT JOHN C. 
Évaluation :
3

The price per km is way too high.

Fallon Paige G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter N. 
Évaluation :
5

Fermé

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Expérience générale 
Évaluation :
4

I feel that I may have been overcharged and I did not get a breakdown of costs. Could I get a detailed invoice please? Thanks

Patrick G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN JOSEPH ALB M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY ALLAN W. 
Évaluation :
5

Not at this time thanks

Robert John M. 
Évaluation :
5

Kim and her team are fantastic

CHRISTOPHER STEP G. 
Évaluation :
4

Vehicle was clean.. However maybe I'm just picky but the windows could have been better as the was a smuge right at eye level on the windshield!

Aaron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam C.  |  Premières impressions 
Évaluation :
2

The security system kept going off whenever I was there, went to front desk and they gave me anew card as they weren't sure what was going on. Lights only worked half the time I went in. When I booked the storage unit there was a huge mess up. was told I had a truck and storage unit booked with first month rent free, went in and was told I didn't as nothing was marked down. Got the truck and told me to go back in when I had my stuff to book a unit as they couldn't right then, which I found weird, they also told me one would be available when I got there. Once I had my stuff went in they told me they only had biggest unit available so I went with it cause what was I going to do with my stuff. Meanwhile I didn't get the first month free as they put the truck under my name and storage under my mom. I brought it up to there attention and it kept getting put off like it was nothing and they couldn't do anything. I was in a domestic dispute and had to get my things out of the house and going through alot at the time so I gave up. BUT AM NOT AND WAS NOT IMPRESSED THAT DAY. Went in a few times to rent a truck and had great experience with it and the staff were very hopefully but that one day was horrible.

EILEEN FRANCES M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terri E.  |  Premières impressions 
Évaluation :
5

Kim was absolutely fantastic! I didn't find your website very user friendly for online payment however it was no trouble to call Kim personally each month and pay my bill. She was kind, accommodating and professional.

jessica t.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl F.  |  Expérience générale 
Évaluation :
5

Kim Singh is the best! Friendly, accommodating, and professional.

DAVID M.  |  Premières impressions 
Évaluation :
5

Great solution for moving.

WILLIAM MORRIS L.  |  Premières impressions 
Évaluation :
5

My things are being kept at the Bayer's Lake storage ,Jennifer whom I believe is the manger is exceptional ! She truly cares about each persons situation ,she does not judge she helps and goes out of her way to do so ! . Thank you Jennifer for your kindness !

Corina A.  |  Expérience générale 
Évaluation :
3

Lights were not always on but when they were it was well lit. Not very much room in parking bay to load and unload, could've been more carts/trollies.

Lyrica A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori L C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald Eugene H.  |  Premières impressions 
Évaluation :
2

I moved my things into a storage unit during a small snow storm. Everyone else cancelled their services at Uhaul, as I was told by an employee there that morning, but I decided to go ahead and get my move done. The area in front of my storage unit was iced and not salted and poorly lit. As a result, my driver slipped, broke his ankle in 2 places, and had to go to the hospital. After returning inside the office, I mentioned the incident to the employees none of whom expressed any concern about the matter. Poor property management/maintenance, no concern for the well being of customers.

mike t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCOIS D.  |  Expérience générale 
Évaluation :
4

Unit was COVID cleaned and ready to go

Derek P.  |  Expérience générale 
Évaluation :
5

Love working with Kim ... worked with her out in Calgary with my Western locations... she was excellent out there as well ! Jim McFarlane Regional Manager - Atlantic Canada

Jim M.  |  Premières impressions 
Évaluation :
5

Staff at the facility were excellent - however, the call center misled me to believe that I had reserved a unit (they took my credit card number) when no real reservation had been made. This could have been a very big deal if I had not shown up on site to get the layout - and got the last unit available. Call center needs to be specific that the reservation is not firm until checking in at the site. And if not firm, why do they need credit card info over the phone? Keir Hood Halifax, NS

Keir H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

julia d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl M.  |  Premières impressions 
Évaluation :
4

Very helpful and made changes I required easily and had a good experience

Derek P.  |  Premières impressions 
Évaluation :
2

No notice of a circular lock needing to be purchased in order to "prevent theft" until we arrived to move into the unit. This should be included in the price of the unit if there is a known issue. The lock sold on site is garbage and we threw it out after we moved out as it was difficult to open. Bagged clothing and baby items became moldy; had to throw out a lot of it. Smell of urine near our unit, like someone had been peeing on the wall frequently. Was told when I spoke to someone to discontinue my unit that I would receive a call back stating whether or not I need to return my access card - no call back to date. Staff on the phone and inside the branch were very helpful and well spoken. Will be using a different company in the future - have had no issues like the above at Metro Self Storage.

Sarah P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elaine r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN a.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Songnian L.  |  Expérience générale 
Évaluation :
5

The staff has been amazing. I have been there a few times in the last little bit as I move my mother out of her apartment. Every time I go there, they are even more professional and courteous than the last. Kim and Toni were amazing the last time I was in.

Mark B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl W.  |  Premières impressions 
Évaluation :
1

The service was poor when we had to go into the office, (online instructions didn't match the instructions from the facility itself), person behind counter wasn't wearing their mask properly (in middle of pandemic), basically told me I was a liar, and his instructions didn't work to allow me into my unit either. There's poison rodent traps in the units no one tells you about until you find it, which I think those traps are inhumane and I requested it to be moved. Was told they would remove it, I wait another almost 24 hours before going back to put the lock on the unit to still find trap inside. Was cut off by person speaking to me on to me on the phone while trying to sort out issues to the point I just stopped trying, and let them say whatever they needed too and ended the call without being properly happy about anything. The one good thing they did was give me a month free for all the issues, a ten minute set up turned into 3 days of super stress and confusion that couldn't of easily been avoided, the 1 month free feels insufficient and lazy on behalf of the company. 10/10 will never uhaul for anything again.

Kerra N.  |  Online Move In 
Évaluation :
5

Good value, great people, thanks!

mike w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYREL D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ian d.  |  Expérience générale 
Évaluation :
1

Reserved a 10 by 15 unit 3 weeks in advance than rented a 26' uhaul truck to move upon my arrival at the Dartmouth location was told my unit is no longer available and my reservation means nothing and it's first come first serve! It took weeks of planning to have people help with the move an expensive uhaul truck to move our things and then to show up and not have the reservation mean anything was absolutely unacceptable. When I asked to speak to a manager at around noon I was told she was in a meeting until 6. The gentleman at the desk called Halifax and Bedford locations but also not available not to mention I'm paying for the truck per kilometre. For a storage facility not back up a reservation a customer has made is unimaginable as we are counting on the unit to be available if reserved. In the end we did get a 10 by 20 unit but took over an hour to find. I'm not sure how long our things will be in this unit but I do know when I need another unit in the future and with the costs associated with moving I will certainly be looking for a company who can be trusted. If no unit became available and I had a uhaul truck rented with our things in it what would have happened? Absolutely horrible experience.

SCOTT MICHAEL G.  |  Premières impressions 
Évaluation :
5

Very helpfull and Proffesional Kim was great !

glen s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian H.  |  Expérience générale 
Évaluation :
4

Wish I had of had 24 he access

aaron t.  |  Expérience générale 
Évaluation :
5

I will continue to use your facilities in the future. Great staff ! Extremely helpful and friendly.

alicia l.  |  Premières impressions 
Évaluation :
5

Toni on your front desk is more then helpful ! She was very accommodating to my needs and was more then patient with my questions. She should be rewarded for being an employee who will keep the customers coming back. Merci.

Jeff P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vikash K.  |  Premières impressions 
Évaluation :
5

Used it for 4 months, and everything was perfect. No mold no must and I got to keep the lock! Move out process was beyond simple. If I ever need storage again Uhaul is the only place I will use.

Karen K.  |  Expérience générale 
Évaluation :
5

Well, my opinion has changed from my previous post. My goodness what a difference. Staff were wonderful and handled my request quickly and so efficiently, and such a great atmosphere, you couldn't help but giggle along with them. Safety barriers in place and they added more storage units!!!! So very imressed with the difference, I absolutely recommend this store now!

christina g.  |  Premières impressions 
Évaluation :
5

The U-Haul employee that helped me through the entire process, jessica, was so extremely helpful. From taking the time to explain the different units to me, to going above and Beyond to help make me feel secure In the purchase. She made the experience excellent.

Elizabeth s.  |  Premières impressions 
Évaluation :
5

Oh my gosh, Kim and her staff were so helpful. Moving can be stressful at anytime, but Kim happened to be at the front door when I entered. She warmly greeted me and took care of me through the whole process. I was set to go within a very short time. It's nice to do business the old fashioned way whereby personal customer service is still a priority. Thank you, U-Haul.

Lorene B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra N O.  |  Expérience générale 
Évaluation :
3

First thing: i asked at the counter to book a truck for the next day and pick up in a town 80 kms away. I was booked for a week away and pick up in the city the office was in. I canceled that order, messaged the office and i was not contacted about the screw up. Second, when i got the truck a few days later, i rolled into the storage area and the alarm was going off. The security intercom system was utilized by me to notify the office next door. I was blamed for setting the alarm off. It was certainly not me. Everything was dealt with about 45 minutes later when staff were running around trying to figure out the issue. Lady at the desk was awesome yesterday.

james c.  |  Premières impressions 
Évaluation :
3

Kim was awesome!!! Helped me out when my reservation was messed up. The staff indoors at the office were NOT wearing masks. This is twice I've been in in a month and I can say I do not feel comfortable going back in knowing their lack of pandemic responsibility. Only 2 screens separated customers but those lines were not open, only the wheelchair and the one next to it. No sanitizers next to debit machines or desks. Uhaul is a HUGE company and am disappointed. I will be using a different company next time.

christina g.  |  Premières impressions 
Évaluation :
2

I think you really need to have proper customer training. Your staff were rude, unhelpful and honestly I have never been into a business with such a poor taste of staff!

Tracey B.  |  Premières impressions 
Évaluation :
5

Excellent staff that are always ready to help. I would choose Uhaul over any other place for storge needs. Thanks, you guys were great!

Ernest F.  |  Expérience générale 
Évaluation :
5

Best staff ever !!!! Love it here!!!

tammy f.  |  Premières impressions 
Évaluation :
4

Staff was superb, I forgot a laptop in the hallway outside my locker and when I called about it the girl in the office went across the street to the locker site and brought it back to the office for me to pick up the next day. When I first rented there was a keypad access that unfortunately broke. It broke around December if I recall correctly and as far as I know it has yet to be fixed. I was told that they were waiting on a replacement part.

steven michael w.  |  Expérience générale 
Évaluation :
5

Outstanding customer experience! The attentive, compassionate approach encapsulated in a professional manner created an outstanding customer experience, I would highly recommend the site to anyone in need of storage capacity in the Halifax area. A big thank you to the team members and management!

todd m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy E.  |  Premières impressions 
Évaluation :
5

Kind service and convenient access to my storage unit are excellent. Merci.

Inhyong L.  |  Expérience générale 
Évaluation :
3

I have a new mattress and an electrical adjustable bed that have sustained water damage which will null and void my 10 year warranty. The mattress cover is also stained. This bed and mattress cost approximately 5 000,00 $.

frank D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANE G.  |  Expérience générale 
Évaluation :
4

Helpful and friendly staff . Take the time to answer your questions didn't feel rushed most appreciated. I would highly recommend .

Mark K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luis R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dianne r.  |  Expérience générale 
Évaluation :
4

I am kinda Uhaul loyal customer. I like Uhaul for its convenience and kind service whenever I need to move my home. Thanks Uhaul.

Inhyong L.  |  Premières impressions 
Évaluation :
5

Was smaller than I expected, but I haven't needed a storage room for awhile. It gives peace of mind though to know Uhaul has the storage when I need it. And of course it helps to use a measuring tape before arriving at the storage room!! :)

Karen K.  |  Premières impressions 
Évaluation :
2

Second time in 4 weeks I have rented a unit with issues the first unit has a big puddle of water and the second unit had a section on ceiling falling down that had been repaired by tape.

JESSICA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D.  |  Expérience générale 
Évaluation :
4

Need longer access hours to storage units.....and additional/spare copies of keys

Ann M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beth M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anuj D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adam r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sandy A.  |  Online Move In 
Évaluation :
5

They were very helpful especially when I was traveling and returned home during the Covid19 pandemic and had to self quarantine. They were very excellent to deal with, understanding, professional and compassionate. Very much appreciated. Merci.

betty b.  |  Expérience générale 
Évaluation :
5

great

Miriam E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest F.  |  Premières impressions 
Évaluation :
5

Need longer storage access hours

Ann M.  |  Premières impressions 
Évaluation :
3

A bit pricey. Went with competitor.

david b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam B.  |  Premières impressions 
Évaluation :
5

Everything went better then i expected. I was very happy when i left

stephen p.  |  Premières impressions 
Évaluation :
5

it was a great expericens

Miriam E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dianne r.  |  Premières impressions 
Évaluation :
2

I mainly chose Dartmouth Uhaul due to after hours access. Due to a storm, the power to the gate and the doors after hours we're inaccessible. So for a month, I had to find alternative storage because I needed more consistent access

brandon w.  |  Expérience générale 
Évaluation :
5

Customer service was excellent. Kim was very knowledgeable, personable and friendly to work with. She made me feel more relaxed.

nancy d.  |  Premières impressions 
Évaluation :
2

The manager Kim is excellent and I do not wish this review to reflect her performance or service. -Other staff rude and unhelpful each time. - paid for 24 hour access which was not provided

Ryan L.  |  Expérience générale 
Évaluation :
5

Pratique

william t.  |  Expérience générale 
Évaluation :
5

Everything was wonderful. The man looking after the Dartmouth branch is super nice.

KEVIN B.  |  Expérience générale 
Évaluation :
5

.

Shauna C.  |  Expérience générale 
Évaluation :
1

I was not impressed to find out that I could not access my storage unit 24/7 when I had storage here before you could have a key card for access. I had mouse crap over everything. I have more to say

BRENDA E.  |  Expérience générale 
Évaluation :
4

service was excellent

peter h.  |  Premières impressions 
Évaluation :
4

Courteous and well managed.

david b.  |  Premières impressions 
Évaluation :
5

We are very happy with our uHaul storage, the place was very clean and secure ans the staff was very friendly and helpful.

Arnaud F.  |  Expérience générale 
Évaluation :
4

Thank you for your service note I moved out one day early September 28th the 29th was not required.

Shane C.  |  Expérience générale 
Évaluation :
3

There was a lot of mice droppings and there was a Unit a few doors away that made popcorn to sell I feel that should not be allowed.

BRIAN G.  |  Expérience générale 
Évaluation :
5

all the staff were very good

DAVID D.  |  Expérience générale 
Évaluation :
5

Staff was very accommodating

Terry W.  |  Premières impressions 
Évaluation :
5

People were very nice to deal with and were very helpful. They run a nice operation.

clarence s.  |  Expérience générale 
Évaluation :
4

Kim was very knowledgeable and helpful

WALTER M.  |  Premières impressions 
Évaluation :
5

Quick and easy move-in. Facility is in great shape and seems secure.

James R.  |  Premières impressions 
Évaluation :
2

The service was inconsistent. The staff were too busy to be friendly customers or even one another. There was a lot of confusion multiple times I was there. I had to call 3 times to confirm acct close

amanda b.  |  Expérience générale 
Évaluation :
5

Great customer service!

Cody B.  |  Premières impressions 
Évaluation :
5

S.O.

Annie I.  |  Expérience générale 
Évaluation :
5

Thanks for the great service.

ricardo s.  |  Expérience générale 
Évaluation :
5

Friendly and knowledgeable staff, and good back up center when they are busy.

Commerical E.  |  Expérience générale 
Évaluation :
5

Great experiences. Kim the manager in Dartmouth was very helpful. She was exceptional.

Ahmed G.  |  Premières impressions 
Évaluation :
5

A little expensive but it was very clean and in great shape!

Benedetta H.  |  Expérience générale 
Évaluation :
1

Disappointing. Always issues with my account at uHaul.

Ciara P.  |  Expérience générale 
Évaluation :
5

You guys rock!! very nice staff clean units and trucks well maintained . Best moving company around .

Jennie A.  |  Expérience générale 
Évaluation :
5

They did not have the right size room I had reserved so they gave me 2 smaller units at the price of the one I reserved and then gave me a discount for the inconvenience. Very pleasant customer servic

cheryl n.  |  Premières impressions 
Évaluation :
5

Great staff fast service clean units :) Please let us know if any lockers come up for Grabs soon ;) Thanks for the Services UHaul.

Jennie A.  |  Premières impressions 
Évaluation :
5

Excellent customer service. No complaints

Kara R.  |  Expérience générale 
Évaluation :
5

thanks for the opportunity to rate .. the staff at the U-Haul in Dartmouth are exceptional ! the service I received was friendly, helpful and a blessing after a long drive and a long move.

Zena R.  |  Premières impressions 
Évaluation :
5

Everything was well attended. Thank you.

palma h.  |  Premières impressions 
Évaluation :
4

It was very convenient and well designed

roderick m.  |  Expérience générale 
Évaluation :
5

i recommend to everyone people are amazing friendly knowledgeable plus their office clean organized

joseph j.  |  Premières impressions 
Évaluation :
1

General Manager, Kim was rude and difficult to work with, she did not appear to know the policy around credit card returns and made me have to wait for 3 days to get my money back.

simon o.  |  Expérience générale 
Évaluation :
5

The manager at the Dartmouth location was excellent. I was very pleased with the service I received.

SHERI B.  |  Expérience générale 
Évaluation :
5

Recieved excellent customer service

Kara R.  |  Premières impressions 
Évaluation :
5

I rented a storage unit sight unseen. When it came time for moving the belongings to the unit, it became clear that the unit was inaccessible. The staff quickly gave me a better placed unit. Merci.

david w.  |  Premières impressions 
Évaluation :
5

Very friendly and fast service.

milton v.  |  Expérience générale 
Évaluation :
5

I have used this storage facility a few times and I am always impressed with the great customer service. Everyone has always been friendly, helpful and professional. Highly recommend this facility!

debbie j.  |  Expérience générale 
Évaluation :
5

Staff at U-Haul we're very knowledgeable friendly and had a great attitude would recommend U-Haul to all my friends and family thank you for a great experience.

KEITH M.  |  Expérience générale 
Évaluation :
1

Not very nice when I went back and found out I was getting charged for kilometers and they never informed me when I got the truck that I would be getting charged for the kilometers I drove.

julianna b.  |  Premières impressions 
Évaluation :
1

The other day I found no lock on my door. The service counter determined that, for some inexplicable reason, their yard man marked me as "moved out" and cut the lock off 3 days earlier w/o notice!

Murray S.  |  Premières impressions 
Évaluation :
4

There was some confusion about the delivery time, but my uBox arrived safe and sound!

Zandra A.  |  Expérience générale 
Évaluation :
5

I was dealing with a bad situation from out of town and this facility was accommodating. More accommodating than they had to be. I would 100 % recommend them to anyone, and would 100 % use them again

Jodi O.  |  Expérience générale 
Évaluation :
5

Great customer service, as usual! I have used your facilities a few times and have always been impressed with every employee there! More companies could learn from your focus on good customer service.

debbie j.  |  Premières impressions 
Évaluation :
3

The manager at this location is very unprofessional...

Steven R.  |  Expérience générale 
Évaluation :
5

I realized once home that I didn't sign anything or receive any "contract" stating the terms of rental but must say that the professionalism and caring of the gentleman I spoke with was excellent!

glenna p.  |  Premières impressions 
Évaluation :
5

Very Good Service

Yogesh B.  |  Expérience générale 
Évaluation :
4

The staff were beyond Friendly and helpful with the exception of forgetting to provide the storage unit number to me and then along with that the hours to access it to unload.

Carrie B.  |  Premières impressions 
Évaluation :
3

Well for starters I cancelled my uhaul storage on December 21st and I got an email yesterday stating I owe 155$ for late payment on the storage unit. I'm not paying that. Not my fault.

Denis L.  |  Expérience générale 
Évaluation :
5

The staff at Uhaul Moving and Storage on Windmill road are very helpful. The alarm at the storage unit goes off frequently.

Jeff S.  |  Expérience générale 
Évaluation :
5

Very helpful, inforative, polite...couldnt have had a better experience!!!

John D.  |  Premières impressions 
Évaluation :
5

The fact that your employees are friendly, well mannered and very informed says a lot about your company. It must be a nice place to work because your employees go above and beyond.

Rick p.  |  Expérience générale 
Évaluation :
5

Service was above and beyond! Your staff are some of the best, you should be proud of them. You must treat them right because they seem to be happy at their work, and that is nice to see.

Rick p.  |  Premières impressions 
Évaluation :
5

Merci!

Silvina G.  |  Expérience générale 
Évaluation :
5

With a power outage they were able To help me out of a predicament, things prior weren't going as smoothly as planned. They had helped me a couple days earlier! But went above & beyond both times.

Jan M.  |  Réservation 
Évaluation :
5

Good service.

Josephus Dean U.  |  Expérience générale 
Évaluation :
4

Security code did not work - alarm sounded upon entry to the unit

Michael D.  |  Expérience générale 
Évaluation :
3

was billed for 2 additional months of rental. I had the box for 2 weeks and continued to have my credit card charged 2 months after the return

jill r.  |  Expérience générale 
Évaluation :
4

It was very easy to retrieve my things from U-Haul. I used a U-Box for the first time and it went well.

Tracy L.  |  Expérience générale 
Non reviews have been submitted for this location.

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