Évaluations des clients U-Haul Moving & Storage of Dayton

I sat in the truck forever waiting for a guy to tell me what to do. He was cleaning another truck and just kept ignoring me until I approached him. I've called the manager AJ at this location 5x to ask a question I've left 2 voicemails and NEVER have gotten a return call.

It's awkward to keep distanced in this store - but the attempt is being made. Store could also use some refresh.

Nothing to improve from my experience. Very efficient in and out. Given the zero contact nature of the current pandemic, everything was well done

Very helpful People. Nice operation.

Great customer service

Easy move with uhaul truck,thank you.

Customer service is awesome! I had an issue checking the truck back in after hours, but that may have been a cellphone issue. Also, please be sure the truck is cleaned/sanitized between patrons, especially during the pandemic.

The guy did not have help he called for help it took ten minutes for three other cashiers to come up to help with the long line

The cab of the truck was very smelly, however the truck ran perfectly.

Charged way too damn much. I paid damn near 360$ just for 3 day and this was local in Dayton Ohio.

You're driver literally banged the vehicle into another one trying to pull it out. Was smoking in the parking lot AND the truck when taking me to it. Same employee was talking about how "Josh" quit earlier that day and he sucked AND forgot to put my dolly on the truck, costing me an HOUR worth of travel time in my own vehicle to pick it up.

Picked end of month to move my daughter, location was clean and well organized just a bit more of a drive out of the way. this was mainly because of busy weekend.

The step is high for me. Half way through the day I was extremely tired of having to pull myself up on that high step.

Originally had a reservation on Brandt Pike. Got there, no 15 foot trucks. Besides me it was two other clients in line. Sent us 25 miles away. The truck I was driving the transmission was going out. I was two hours behind schedule.

Upon returning the truck I pulled into the lot and within 1.5 minutes a very nice and pleasant young man ( Jeff Coots) greeted me, "Hi, How are you doing today? and "how did everything go!" as I handed him the keys I said " Hi, I'm doing good and everything went well Thank you ". We had a little more conversation and he informed me that my receipt would be sent to my Email. I will definitely reccomend this U-haul location to others.

i rented a car dolly ....returning the equipment was a breeze

Great customer service and very helpful staff. The storage needs frequent walk throughs to insure that people are there who are renting units and not just hanging out trying to steal stuff

Knowledgeable representative That assisted me helped the hook up and verified everything was ready for the 3 hr drive

Everything was perfect... Friendly helpful staff.

We were very happy with the entire experience!

The front desk were very polite.

great service. very nice trailer. reasonable rate. what more can i say?

Your employee with black hair and a beard wasn't wearing mask. The other Caucasian employee was wearing his like a chin strap. The goodness the African American employee who helped me wore his mask correctly.

everything was quick and smooth

Been going there long time very nice place

Prompt and professional service

You all is doing good with your service and you don't have to wait to long in the line and I thank you.

The truck was dirty when I got it. It was also smoked in.

A.J. was a rude sob that needs to be fired, but the people above him belive anything he says, but losing clients will show you idiots..

They got me in and out and the return was equally easy. Even though the gentleman at the counter was busy with another customer he acknowledged as much and answered my quick question.

Great location, had everything I needed, staff was great!

First and foremost there was a wide variety of items to be rented, equipment wise, trucks, trailers, vans, box trucks etc. Upon pick up the staff member I spoke with was very friendly, courteous and knowledgeable. He helped me hook up the trailer and explained everything in detail. At drop off the staff member accompanied me to the drop off spot, helped me unhook, was friendly and we had good conversation. My over all experience with this location was five stars ******, I will recommenced this location to others, for not only the experience but the overall selection of products.

They had the mileage wrote down wrong and gave me a crazy return price but they looked into it and fixed it right away other then that everything was perfect!

Printed car loading and tie down instructions.

Great prompt service , Thank you !!

One thing when you say you are open be open

Paid for a dolly. No dolly was given. Was given keys and sent to find truck, turns out rear gate wasn't secured. Drove home with rear gate wide open. Rear mirrors glued in place with globs of silicone looking stuff couldn't see well out of driver's side mirror. Belts on engine squealed. Surprise $5 charge when I arrived; said it was for "carbon footprint." Lots of "technical difficulties at desk, 24 he 5pm reservation had me back @ 4pm? Charges confusing, don't have a total yet!?

better trained staff.

Would surely recommend to others

All went well. No improvement necessary.

Friendly service

Cheap and easy to get what i needed...great service...

Excellent service!! And would recommend, Friends, and Family members to your company!!🤩🤩

Rental process here was smooth and efficient. The rented equipment was in good condition and worked as it should. The staff were friendly and easygoing. Also this location had a large on-hand inventory available. Good location, good equipment, good people.

Very nice people and in and out very quickly. Excellent staff

After paying for my storage unit around 5pm, I was told it would be unlocked by the time I returned later that night to access it. When I returned at 9pm, a lock was still on the unit forcing me to return once again the next morning during business hours. This prevented me from being able to return the truck at the scheduled drop off time. Thankfully, I was not charged with another day for the truck at the drop off location after explaining what happened.

Staff was very helpful and professional

Good afternoon, My overall experience with U-Haul was a good one. I was greeted by a pleasant young man the day I moved my stuff into the storage. My original request was for a larger unit, after paying for the larger unit walking to the back this unit was already reserved. We walked back to the front, he asked about refunding me the difference since I now needed to downsize. The manager on duty told him, "not to worry about it, I would receive a credit the next month." The day I signed up for the unit I explained I would only need the unit for two weeks, I was informed U-haul doesn't prorate so I would be paying for the whole month. Fine no problem I needed the unit. I walk in on Friday July 31, 2020 to inquire about my refund and inform the staff I was moving out. I was then again informed the funds would be refunded to my card on file. I don't question anything the same information was provide by two different employees. Fast forward to an email telling me I was going to be charged a late fee. I make my way to the U-haul store on E. Third street to inquire about the late and why my money wasn't refunded to my account. I found out the overpayment was applied to the next month, even though I moved out and informed the staff the morning of. When the manager on dust asked me how he could help, my request was simple make sure your team understands and is aware of the information they are passing along to customers. As a customer it's not my job to know your system or how it works, it's also not my jo to police units prior to paying for it. Add the system been properly updated I would have been informed prior to paying for the unavailable unit. Easy fix I would have been offered the small unit and charged for proper amount. Customer service is key for me, I had not problem paying for the unit, I do have a problem not getting what I paid for the bigger unit. Best regards, Kia A. Richardson

Everything went very smoothly. Impressed with the facility.

Staff very RUDE and I purchased insurance staff noted my valuables in the amount of $0! So why am I paying for insurance

Thank you for the opportunity to express our opinion and share our experience with our rental unit. We had a very bad experience and would like to offer the feedback. The day after my daughter and I rented the storage unit, we returned to drop off some more items. We walked into the storage unit, and to say the place was an incredible mess is a giant understatement. We have a video clip of what we came across upon entering the storage unit, as it appeared everything was grossly vandalized. The isles were so cluttered with miscellaneous items and broken glass that we could not get through to get at our unit. We were slightly frightened as we did not know if there were perpetrators of any sort still in the building, and no other customers or staff were around to assist if any danger presented itself. We then left the building to go to the office and report what we found, and a staff member came to check it out. He was very nice and offered to clear a path but it was obvious this was going to take quite a long while. We were not able to wait for this as we were heading out of town, so we needed to send our items with a friend as they did not fit in our vehicle (the reason we rented the storage unit in the first place). We now need to make arrangements to drive to Chicago (3 hours away) to pick these items up. We tried to call the GM of the Dayton location, AJ Ross, on 3 separate occasions but did not receive a call back. He did finally respond to an email and simply stated, it was an auction and things got out-of-hand. He did not offer anything in the form of compensation for this despite being asked. He just did not reply any further. Please feel free to call for any additional information or clarification. We would share the video of what we witnessed as well. We will also be taking this to a higher level as this is really quite unacceptable service.

I had over ten thousand dollars worth of things stolen from my uhaul truck when I’m the possession of the third street uhaul in Dayton ohio

So the staff were super nice, but gave us pretty confusing directions to get to our storage unit. It was so hot out and we had to move our stuff more than once because we were confused about which door to go into. Overall, it was overly confusing. I think that someone should go with you to your unit instead of you trying to figure it out based off of confusing directions. Now that I know how to get in, I’m sure it won’t be a problem. Just took way way way longer than needed to find our unit in the first place.

Great customer service..

Uhaul was recommended to me from a family friend. I had the insurance for my rental unit. All of my things were covered in mice urine, feces and bed bugs. Upon filing my claim was told that insurance does not cover bedbugs. I lost everything! This location has very rude workers.

Everyone was so helpful from beginning to end. I very much enjoyed the overall experience

Please cease any contact with me. I have no knowledge of Eugene,s intentions. He has moved what he wanted out. Anything left he left because he didn’t want it.

Very helpful and great service!

If needed, we will rent again.

Very good service

I am very satisfied

Friendly staff.

Thanks to AJ and the entire crew for excellent service!

Started well but got progressively worse. Final straw was dealing with Mark, the “president.” Horrible customer service dealing with issues. Treated me disrespectfully. UHaul is off my list for good.

Despite handling a large volume of customers, both u-haul personnel were friendly and helpful. After driving for four days, I really appreciated their courtesy.

After dealing directly with the staff I was told they closed out both my rentals on 2 separate occasions and was inconveniently charged for both units. I called 3 times total in order to get it fixed.

Ryan was so nice and super helpful. Made a rough day so much easier.

Was glad to have my storage unit within moments of wanting it. Appreciate the good service. Thanks!

Very friendly

Happy that it was close to UD. Nice facility!

Setting up the storage unit account was easy with the expert help of the U-Haul folks. Cody was great to work with.

Great customer service

The employee there really caused me an inconvenience.

Customer service for us was very good and very helpful

However i didnt appreciate being charged $50 for loosing my keys and them having to drill.out the lock $50 is wayyyy over priced so i will not be back cancelled after my 1st month and taking my money

Because you are such a sought after facility, it can be difficult to reach you at that location by telephone. Other than that, this is a wonderful place to do business!

Completely disgusting and unprofessional. AJ needs to be fired!

Thanks for the help when the tornado came around, really helped with moving around my stuff until we could move into our new place!

Simply better than the rest.

Very Helpful and also guiding us through the whole process Thank You so Much

Everything was great according to my son

Very helpful.

Personal could be there to help you out not some kind person off the streets all they cared about was making money not helping you out.

Everyone one was always nice and helpful when I talked with them.

A great experience all around.

Everything was fine I just hope my checking account gets removed from my U-Haul account this time quickly and not get billed as last time for several months afterwards..

Awesome took care of my belongings.

Excellent customer service

It helped me at a time when I needed it was happy you could help out

Would recommend to people who have storage needs

Very friendly staff! I felt safe in the facility. When VA messed up our pay, was very nice about it until I could get everything paid. Great place!

well everything was fine during our visit..the fella was very helpful and the prices were surprisingly low

Facility was clean when I moved in upon move out my things was ruined mice droppings all over my things. It’s a mess.

Why on the world would you sand the floors of a facility without properly sealing off all units?

the stuff worked with me since i had no income at all but then when i was moving out they went raising my rent with fee and interests like crazy so i could not afford to finish my move

Will never use again!

Prices of storage units are more expensive than certain other places..no discounts or specials like other storage places..

Everyone was so helpful and really helped me during a really rough time. I truly appreciate the professionalism and compassion I was shown.

Staff is helpful and nice. One of my best Uhaul experiences.

Not helpful when my lock, that they told me to buy from them broke. I was told it was my fault. This has happened to me the past three years when using this storage unit.

A 24 hour access card was a valuable thing while moving in and out. I love me some u-haul. Lol

clean, easy access, well lit.

The manager did not communicate with me even after I went into the store and a left message & request to be called. The unit was filthy and my belongings had to be cleaned before I could move them out

Great experience! Great staff! We wii definitely have our son store his college junk at your facility next summer and the next summer!

Main door was broken, always appeared open because of the damage. Hours of operation were restricted unless paying a premium. Even during business hours the garage doors were not unlocked- had to call

Poor customer service and was not pleased and will not rent or store again

The facility was clean but I had mouse bm in and on some of my things. I had to throw out. It was people cleaning up and living in there storage. One lady was walking around smoking. staff is nice

Great experience.

Mold Everywhere and Rats infested throughout the whole storage facility... very gross place and unethical management taking advantage of less fortunate people.

Focused on meeting my needs!

Freight elevator malfunctioned twice while we were trying to unload. Cancelled contract immediately, but have been billed twice. Staff was helpful in trying to resolve the issue.

Everything was fine. Customer Service as well.

Everyone was very helpful. Just need more staff.

I do NOT recommend this storage facility. The facility is not maintained well, constantly losing payment checks mailed to them and new staff every 6 months.

The timing of the offer to rent was perfect for me. I wounded my hand and required surgery a week after my arrival so having taken the offer provided me the time to move my items at a slower pace.

We stored our belongings for over 8 years and everything was as good as when we placed them into storage.