Évaluations des clients U-Haul Moving & Storage of Dayton
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Dayton
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robert R. le
I know this might be far fetched but maybe a fuel station that renters can use to fill up their truck when they are done. Itd make it an easier process for the remter versus seeing a gas station but it being closed across the street. I just figured it could be a great asset to the company and not just to the renters.
Bill W. le
I had n incident with the truck, broke the passenger side mirror. They handled it professionally and quickly.
Steven W. le
Very pleasant and personable staff from the front desk to the equipment check in person.
ruby W. le
What your already doing! Great customer service.
Kristina D. le
Friendly staff.
Ellen I. le
Great customer service at this location. And they always try to make everything work
Athena H. le
Have more midsize trucks.
William M. le
Explain the return of a truck that your gas can drop it off when you’re closed I saw I had a lock box drop off box for the keys and I figured I could do that and I got charge for doing that and if he use the dolly you get charge for any days you have it the truck
JERRY L. le
Thanks to AJ and the entire crew for excellent service!
Craig S. le
Computers were running very slow on the pick up day but the staff worked very hard to take care of people as quickly as possible. Also when I started my truck, the tire pressure notice appreared. Staff responded and took care of very quickly and efficiently.
Anthony C. le
I had to break the seal on the dolly to get a couch in the van. I didn't actually use the dolly but still got charged for just moving it out of the way....
Vernon B. le
Cody has always been professional and personable. Thanks Cody for always making my uhaul experience the best.
Samantha O. le
Got my order wrong. Suddenly received a bill for over $200 when it was originally around $90. Said I had placed an order for local use, however my online receipt states otherwise. Still waiting on a phone call and to be refunded.
Shellie A. le
Have your computers running especially on a busy Saturday.
shawnta B. le
Always have one associate in store at all times & one outside when needed. It will make checking in easier and under 5 mins instead of 20-30 mins
AARON R. le
Started well but got progressively worse. Final straw was dealing with Mark, the “president.” Horrible customer service dealing with issues. Treated me disrespectfully. UHaul is off my list for good.
Annie F. le
Thank you!
Erika G. le
Fast
Richard E. le
The service was awesome not sure how to improve on it was just terrific
george a. le
Despite handling a large volume of customers, both u-haul personnel were friendly and helpful. After driving for four days, I really appreciated their courtesy.
gary B. le
It was perfect don't change a thing
Chordae L. le
After dealing directly with the staff I was told they closed out both my rentals on 2 separate occasions and was inconveniently charged for both units. I called 3 times total in order to get it fixed.
MICHAEL C. le
The staff insisted that we had to unhook our car from the car carrier and drive it off. Drive off the carrier is fine, but I wasn't dressed or prepared to climb underneath and remove chains and straps and then figure out how to get the ramps down, etc.
Mackenzie R. le
Ryan was so nice and super helpful. Made a rough day so much easier.
Alges T. le
Fast nice and service very respectful
Charlotte P. le
The self check-in was not working. Luckily for there weren’t a ton of other customers waiting so the helpful representative got me in the van I rented in just a few minutes.
Alvin A. le
Was glad to have my storage unit within moments of wanting it. Appreciate the good service. Thanks!
rachel g. le
Very friendly
mary m. le
Happy that it was close to UD. Nice facility!
Rick M. le
Setting up the storage unit account was easy with the expert help of the U-Haul folks. Cody was great to work with.
charlene h. le
Great customer service
melicia w. le
The employee there really caused me an inconvenience.
chris e. le
Customer service for us was very good and very helpful
latoya s. le
However i didnt appreciate being charged $50 for loosing my keys and them having to drill.out the lock $50 is wayyyy over priced so i will not be back cancelled after my 1st month and taking my money
DEBORAH S. le
Because you are such a sought after facility, it can be difficult to reach you at that location by telephone. Other than that, this is a wonderful place to do business!
justin b. le
Completely disgusting and unprofessional. AJ needs to be fired!
Jordan S. le
Thanks for the help when the tornado came around, really helped with moving around my stuff until we could move into our new place!
eric c. le
Simply better than the rest.
VICTOR R. le
Very Helpful and also guiding us through the whole process Thank You so Much
Angela L. le
Everything was great according to my son
Laureen R. le
Very helpful.
Kimberly R. le
Personal could be there to help you out not some kind person off the streets all they cared about was making money not helping you out.
ANGELIC P. le
Everyone one was always nice and helpful when I talked with them.
Craig L. le
A great experience all around.
gerald m. le
Everything was fine I just hope my checking account gets removed from my U-Haul account this time quickly and not get billed as last time for several months afterwards..
Kendra A. le
Awesome took care of my belongings.
Michael P. le
Excellent customer service
anne j. le
It helped me at a time when I needed it was happy you could help out
Lucinda L. le
Would recommend to people who have storage needs
mary c. le
Very friendly staff! I felt safe in the facility. When VA messed up our pay, was very nice about it until I could get everything paid. Great place!
dawn b. le
well everything was fine during our visit..the fella was very helpful and the prices were surprisingly low
Shantea b. le
Facility was clean when I moved in upon move out my things was ruined mice droppings all over my things. It’s a mess.
Ian M. le
Why on the world would you sand the floors of a facility without properly sealing off all units?
shalicia g. le
the stuff worked with me since i had no income at all but then when i was moving out they went raising my rent with fee and interests like crazy so i could not afford to finish my move
Sonya E. le
Will never use again!
donte j. le
Prices of storage units are more expensive than certain other places..no discounts or specials like other storage places..
mary c. le
Everyone was so helpful and really helped me during a really rough time. I truly appreciate the professionalism and compassion I was shown.
BRITTNEY H. le
Staff is helpful and nice. One of my best Uhaul experiences.
nora s. le
Not helpful when my lock, that they told me to buy from them broke. I was told it was my fault. This has happened to me the past three years when using this storage unit.
Theresa S. le
A 24 hour access card was a valuable thing while moving in and out. I love me some u-haul. Lol
eileen s. le
clean, easy access, well lit.
Kelly Z. le
The manager did not communicate with me even after I went into the store and a left message & request to be called. The unit was filthy and my belongings had to be cleaned before I could move them out
Mark S. le
Great experience! Great staff! We wii definitely have our son store his college junk at your facility next summer and the next summer!
matt w. le
Main door was broken, always appeared open because of the damage. Hours of operation were restricted unless paying a premium. Even during business hours the garage doors were not unlocked- had to call
jade H. le
Poor customer service and was not pleased and will not rent or store again
Leandrea A. le
The facility was clean but I had mouse bm in and on some of my things. I had to throw out. It was people cleaning up and living in there storage. One lady was walking around smoking. staff is nice
Toni W. le
Great experience.
Nicholas S. le
Mold Everywhere and Rats infested throughout the whole storage facility... very gross place and unethical management taking advantage of less fortunate people.
jesse s. le
Focused on meeting my needs!
Philip C. le
Freight elevator malfunctioned twice while we were trying to unload. Cancelled contract immediately, but have been billed twice. Staff was helpful in trying to resolve the issue.
deborah w. le
Everything was fine. Customer Service as well.
Jessica S. le
Everyone was very helpful. Just need more staff.
ANDREA G. le
I do NOT recommend this storage facility. The facility is not maintained well, constantly losing payment checks mailed to them and new staff every 6 months.
Michelle C. le
The timing of the offer to rent was perfect for me. I wounded my hand and required surgery a week after my arrival so having taken the offer provided me the time to move my items at a slower pace.
JOSEPH M. le
We stored our belongings for over 8 years and everything was as good as when we placed them into storage.