Excellent customer service!DENNIS C.
Customer Reviews for U-Haul Moving & Storage of Dayton
Pour nous contacter
Dayton, OH 45403
(2 blocks East Of Keowee)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The u-haul representive was a smartass and judgemental but for the cost of the service i cant complain!michael T.
Le client n'a pas laissé de commentaire.Molly W.
I was not satisfied with my services this time.Rhonda S. | Premières impressions
Le client n'a pas laissé de commentaire.mark L.
Le client n'a pas laissé de commentaire.Ulicia W.
Great job.WILLIAM G.
When I opened the uhaul to put my things in there it smelled like old cat pee, I don't have cats and never have, but now my things smell like cat pee and I'm irritated! Also I went 12 miles in my Uhaul and it took 2 gallons of gas to refill, how much gas do these things drink! My dude who checked me out at the Uhaul place was amazing though he was really kind and helpful and got my reservation fixed quicklyJOHNATHAN T.
Le client n'a pas laissé de commentaire.Mark L.
Only one person working and long wait time to get equipment.GEORGE D.
Le client n'a pas laissé de commentaire.Nathaniel S.
Le client n'a pas laissé de commentaire.Dana W. | Premières impressions
Would like to see a no smoking policy for truck use. The vehicle rented had a stale cigarette smoke smell.David V.
Le client n'a pas laissé de commentaire.Heather D.
Le client n'a pas laissé de commentaire.Ftazia L.
I wanted a pick up truck or van, all the site had were small trucks. The web site should reflect what's ACTUALLY there! The wifi connections were slow. This made it difficult for the employees to do their jobs. The staff was EXCELLENT and VERY accommodating. They more than made up for any issues with getting the rental!William H.
Le client n'a pas laissé de commentaire.KEITH K.
Le client n'a pas laissé de commentaire.Troy C.
Le client n'a pas laissé de commentaire.NICHOLAS J.
Le client n'a pas laissé de commentaire.Janeen B.
They force you to buy their lock do you have to buy renters insurance and then they like to charge 100 $in late fees they have mice who will eat through everything I guess maybe that’s why they want you get the renters insurance the staff though was very friendly they did what they could I will give you guys thatBut I feel like they take advantage of people and situations that obviously have their stuff In storage for a reason I just think that they don’t have to charge such excessive prices in late fees and then the mice they put poison boxes out there with no poison in them so what’s that gonna doerica o. | Expérience générale
Le client n'a pas laissé de commentaire.Irving B.
Le client n'a pas laissé de commentaire.Dainyon J.
Le client n'a pas laissé de commentaire.Jenvier L.
Le client n'a pas laissé de commentaire.NANCY R.
The old elevator doors sometimes hopped off their track, and the double door system meant that you were competing with other people who forgot to close it on a different floor. The security scanner sometimes didn't work on my building, and I had to use the other one. No way of knowing without asking. No mice presence for 2 years, until the very end (maybe the trap got old?) Other than that, no issues.Robert T. | Expérience générale
Le client n'a pas laissé de commentaire.Leah T.
Le client n'a pas laissé de commentaire.Joe E.
I'm not sure how a lease agreement is a good form of extra verification when you have to be at the site to verify and you would likely have that at home.Sidney O.
Le client n'a pas laissé de commentaire.Matthew H.
If I lived in Dayton.BRENT R.
Lot is poorly laid out for maneuvering trucks and trailers. Staff is disorganized with poor attitudes.Wayne W.
Hard to get through by phoneDavid B.
Not have to take so many pictures upon returnANTHONY D.
Le client n'a pas laissé de commentaire.JASPER B.
I have no complaints. I've pretty much have always used this location. The service was pretty good. The young man that serviced me was alright and helpful. Merci.MARILYN B.
Le client n'a pas laissé de commentaire.Clark S.
Le client n'a pas laissé de commentaire.Molly W.
Le client n'a pas laissé de commentaire.Tracy F.
Extremely friendly staff - took great care of me!alexis J.
Le client n'a pas laissé de commentaire.LEVI H.
Le client n'a pas laissé de commentaire.Alan L.
Truck was dirty. Windshield filthy. 1/4 tank of gas. Would have been nice to have an associate help adjust mirrors like I've had at other locations.Patrick W.
Le client n'a pas laissé de commentaire.Scott M.
Le client n'a pas laissé de commentaire.YASHANDA I.
I like the East Third Street location it is convenient and it is usually well stockedANGELA H.
Le client n'a pas laissé de commentaire.DONATUS K.
Le client n'a pas laissé de commentaire.Brenda W.
Le client n'a pas laissé de commentaire.Casey O.
I have been using this location for years and everyone I have work with was friendly and informative.Eursula D.
Le client n'a pas laissé de commentaire.Tyrone M.
They need to get some newer trucks i usually rent from this location often but the truck i got was old and didnt run good the door in back could hardly open it dont want another one like that one ir will go to another rental co.Gary P.
Le client n'a pas laissé de commentaire.Michael K.
Everyone so friendly makes you feel at home <3Tiffany S. | Premières impressions
Le client n'a pas laissé de commentaire.noreen S.
Le client n'a pas laissé de commentaire.Teresa B.
Always nice customer serviceJanae B.
Le client n'a pas laissé de commentaire.Jim L.
Le client n'a pas laissé de commentaire.Julia B.
Le client n'a pas laissé de commentaire.Brittany M.
Le client n'a pas laissé de commentaire.Shawn H.
Very polite staff. Quick service.Nathanael C.
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They did not tell us the truck was damaged tailgate would not come downBRITTANY T.
I LOVE THIS LOCATION! They always go out of their way to take care of my needs. :)SUSAN E.
Le client n'a pas laissé de commentaire.William H.
None at this timeDeanna W.
Le client n'a pas laissé de commentaire.Michael L.
The 24/7 rental u-haul experience was very confusing but was explained in store.DESTINY H.
Le client n'a pas laissé de commentaire.TAMEISHA H.
Le client n'a pas laissé de commentaire.Theresa B.
Le client n'a pas laissé de commentaire.Patrick M.
I was very unhappy with the lack of information relayed to me and the price was supposed to be 100 $. Then got charged an additional 49 $for gas when I barely used any and I was never told I got charged for the gas. Highly disappointed.CELENA H.
Le client n'a pas laissé de commentaire.Patria S.
Customer service was excellent! Very nice!carol M.
Le client n'a pas laissé de commentaire.Ronald H.
Le client n'a pas laissé de commentaire.TINA K.
Le client n'a pas laissé de commentaire.RONIE C.
Le client n'a pas laissé de commentaire.andrew S.
The inside of the truck around the seat was a lot of dirt there's a lot of damage to the front bumper into the doors fryer to me picking it up. I told him I broke my glasses couldn't drive so it took a day for them to tell me that I could authorize the driver but I known that I would have took it back today it was due instead they got inquired a different an extra day chargeKeith T.
Jeff provided Great Customer Service...took care of all my questions and concerns...Jeff deserves a Promotion and Pay Raise!VASAVADATTA B.
Le client n'a pas laissé de commentaire.Abboud A.
Le client n'a pas laissé de commentaire.MICHAEL T.
Maybe hire more personnel. AJ is wonderful and so are his crew, but sometimes the location is super busy and there's not enough staff to go around. Other than that, I love this location. The crew is always so helpful...and fun to talk to! AJ is a good boss!!! :)Susan E.
Le client n'a pas laissé de commentaire.Charlee H.
Le client n'a pas laissé de commentaire.Abigail B.
Le client n'a pas laissé de commentaire.ROBERT B.
This location was great! They helped get me the correct truck after I had scheduled for one at a different store and they didn't open for me to pick it up. Thanks to this location and some help from corporate office I was able to get straightened out!Sabrina J.
worst experience ever. truck broke down due to front tire issues. they took my money right away but when truck broke down, the manager at the 3rd street location refused to bring another truck, and made me contact roadside assistance to get it towed. said it wasn`t his job. they wouldn`t even answer the phone when i called back to get a refund. customer service is a joke. took a few days to get a refund and they still didn`t refund all my money. non professional and a rip off. i went to penske and got a truck for alot cheaper price and no attitude from the manager, like at uhaul. if i move again, i will carry each piece of furniture by hand, and walk one piece at a time before i would take a free rental from these assholes.Tim D.
Very helpful staff, very clean facility. Very thankful for them working with me so last minuteDestiny S. | Premières impressions
AJ runs a very good shop! The people are friendly and helpful. As a single woman, I feel very safe here. :)Susan E.
Le client n'a pas laissé de commentaire.Sean B.
Le client n'a pas laissé de commentaire.Patricia F.
Le client n'a pas laissé de commentaire.tina C. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTOPHER B.
Le client n'a pas laissé de commentaire.EDWARD B.
Would be better if vehicles are cleaner as I had a better experience with Penske RentalRidwan A.
Le client n'a pas laissé de commentaire.Brian H.
Le client n'a pas laissé de commentaire.Jazmyne B.
Le client n'a pas laissé de commentaire.Misty G.
I love this location! Very friendly!!Susan E.
Le client n'a pas laissé de commentaire.Kenneth N.
U-Haul Moving & Storage of Dayton at 1340 E 3rd St was great. The only feedback is that the parking lot is very difficult to navigate in a truck. HOWEVER, my first reservation was at All Tire and Lube, 400 E 3rd street. the reservation was canceled (by all tire and lube) without notice and I was not aware until I had walked 10 min to get there. Luckily, the 1340 location was only an additional 15min walk but starting out my moving day having to go from one rental location to another was not ideal.DAVID G.
Very professional staff ans speedy service...Antonio T.
Le client n'a pas laissé de commentaire.Lawrence H.
Slow i had no clue what i was doing i felt like an idiot because they didn't tell me to do anything they were just standing there. I tried to get out and they told me to stay in and then acted like i was dumb and need to not be in the truck. I don't know if i will ever use this locations or even uhaul ever again.KRISTA H.
Le client n'a pas laissé de commentaire.Luis B. | Expérience générale
Fast easy great customer service!!!Ronisha M.
Wonderful 👏STEVE W. | Expérience générale
On my move out day i found 3 dead little mices in the mist of my belongings.Robin W. | Expérience générale
Le client n'a pas laissé de commentaire.Rhonda H. | Expérience générale
Unfortunately, everything inside my unit was ruined. I wish someone could've called and told me there was rodents!Jalynn M. | Expérience générale
I want to thank AJ and his staff for the pleasant long term friendshipBERNARD O. | Expérience générale
Le client n'a pas laissé de commentaire.Ghmal m. | Expérience générale
Great customer service and very helpful staff. The storage needs frequent walk throughs to insure that people are there who are renting units and not just hanging out trying to steal stuffNicholas S. | Premières impressions
Le client n'a pas laissé de commentaire.Mark S. | Expérience générale
A.J. was a rude sob that needs to be fired, but the people above him belive anything he says, but losing clients will show you idiots..Franklin W. | Expérience générale
After paying for my storage unit around 5pm, I was told it would be unlocked by the time I returned later that night to access it. When I returned at 9pm, a lock was still on the unit forcing me to return once again the next morning during business hours. This prevented me from being able to return the truck at the scheduled drop off time. Thankfully, I was not charged with another day for the truck at the drop off location after explaining what happened.Kyle R. | Expérience générale
Le client n'a pas laissé de commentaire.Laureen R. | Expérience générale
Staff was very helpful and professionalmarcus r. | Expérience générale
Le client n'a pas laissé de commentaire.Teresa G. | Expérience générale
Good afternoon, My overall experience with U-Haul was a good one. I was greeted by a pleasant young man the day I moved my stuff into the storage. My original request was for a larger unit, after paying for the larger unit walking to the back this unit was already reserved. We walked back to the front, he asked about refunding me the difference since I now needed to downsize. The manager on duty told him, "not to worry about it, I would receive a credit the next month." The day I signed up for the unit I explained I would only need the unit for two weeks, I was informed U-haul doesn't prorate so I would be paying for the whole month. Fine no problem I needed the unit. I walk in on Friday July 31, 2020 to inquire about my refund and inform the staff I was moving out. I was then again informed the funds would be refunded to my card on file. I don't question anything the same information was provide by two different employees. Fast forward to an email telling me I was going to be charged a late fee. I make my way to the U-haul store on E. Third street to inquire about the late and why my money wasn't refunded to my account. I found out the overpayment was applied to the next month, even though I moved out and informed the staff the morning of. When the manager on dust asked me how he could help, my request was simple make sure your team understands and is aware of the information they are passing along to customers. As a customer it's not my job to know your system or how it works, it's also not my jo to police units prior to paying for it. Add the system been properly updated I would have been informed prior to paying for the unavailable unit. Easy fix I would have been offered the small unit and charged for proper amount. Customer service is key for me, I had not problem paying for the unit, I do have a problem not getting what I paid for the bigger unit. Best regards, Kia A. Richardsonkia r. | Expérience générale
Le client n'a pas laissé de commentaire.Tanya M. | Expérience générale
Everything went very smoothly. Impressed with the facility.Larkin V. | Premières impressions
Staff very RUDE and I purchased insurance staff noted my valuables in the amount of 0 $! So why am I paying for insurancecrystal h. | Premières impressions
Le client n'a pas laissé de commentaire.Jason G. | Premières impressions
Thank you for the opportunity to express our opinion and share our experience with our rental unit. We had a very bad experience and would like to offer the feedback. The day after my daughter and I rented the storage unit, we returned to drop off some more items. We walked into the storage unit, and to say the place was an incredible mess is a giant understatement. We have a video clip of what we came across upon entering the storage unit, as it appeared everything was grossly vandalized. The isles were so cluttered with miscellaneous items and broken glass that we could not get through to get at our unit. We were slightly frightened as we did not know if there were perpetrators of any sort still in the building, and no other customers or staff were around to assist if any danger presented itself. We then left the building to go to the office and report what we found, and a staff member came to check it out. He was very nice and offered to clear a path but it was obvious this was going to take quite a long while. We were not able to wait for this as we were heading out of town, so we needed to send our items with a friend as they did not fit in our vehicle (the reason we rented the storage unit in the first place). We now need to make arrangements to drive to Chicago (3 hours away) to pick these items up. We tried to call the GM of the Dayton location, AJ Ross, on 3 separate occasions but did not receive a call back. He did finally respond to an email and simply stated, it was an auction and things got out-of-hand. He did not offer anything in the form of compensation for this despite being asked. He just did not reply any further. Please feel free to call for any additional information or clarification. We would share the video of what we witnessed as well. We will also be taking this to a higher level as this is really quite unacceptable service.carissa b. | Expérience générale
Le client n'a pas laissé de commentaire.Phillip B. | Premières impressions
Le client n'a pas laissé de commentaire.alexander c. | Premières impressions
Le client n'a pas laissé de commentaire.James C. | Expérience générale
I had over ten thousand dollars worth of things stolen from my uhaul truck when I’m the possession of the third street uhaul in Dayton ohioElkanah H. | Expérience générale
Le client n'a pas laissé de commentaire.Mark S. | Premières impressions
So the staff were super nice, but gave us pretty confusing directions to get to our storage unit. It was so hot out and we had to move our stuff more than once because we were confused about which door to go into. Overall, it was overly confusing. I think that someone should go with you to your unit instead of you trying to figure it out based off of confusing directions. Now that I know how to get in, I'm sure it won't be a problem. Just took way way way longer than needed to find our unit in the first place.Lilly D. | Premières impressions
Le client n'a pas laissé de commentaire.nathan s. | Expérience générale
Le client n'a pas laissé de commentaire.Adrian G. | Premières impressions
Le client n'a pas laissé de commentaire.Denise S. | Expérience générale
Le client n'a pas laissé de commentaire.John G. | Expérience générale
Le client n'a pas laissé de commentaire.TAVARES J. | Expérience générale
Great customer service..Jennifer B. | Expérience générale
Le client n'a pas laissé de commentaire.Heather J. | Premières impressions
Uhaul was recommended to me from a family friend. I had the insurance for my rental unit. All of my things were covered in mice urine, feces and bed bugs. Upon filing my claim was told that insurance does not cover bedbugs. I lost everything! This location has very rude workers.lamarq b. | Expérience générale
Everyone was so helpful from beginning to end. I very much enjoyed the overall experienceMackenzie R. | Expérience générale
Le client n'a pas laissé de commentaire.brianna c. | Premières impressions
Please cease any contact with me. I have no knowledge of Eugene,s intentions. He has moved what he wanted out. Anything left he left because he didn't want it.eugene j. | Expérience générale
Very helpful and great service!nathan s. | Premières impressions
If needed, we will rent again.Sheryl W. | Expérience générale
Very good serviceJayakumar S. | Premières impressions
I am very satisfiedchris e. | Expérience générale
Personnel amical.Kristina D. | Premières impressions
Thanks to AJ and the entire crew for excellent service!JERRY L. | Expérience générale
Started well but got progressively worse. Final straw was dealing with Mark, the "president." Horrible customer service dealing with issues. Treated me disrespectfully. UHaul is off my list for good.AARON R. | Expérience générale
Despite handling a large volume of customers, both u-haul personnel were friendly and helpful. After driving for four days, I really appreciated their courtesy.george a. | Premières impressions
After dealing directly with the staff I was told they closed out both my rentals on 2 separate occasions and was inconveniently charged for both units. I called 3 times total in order to get it fixed.Chordae L. | Expérience générale
Ryan was so nice and super helpful. Made a rough day so much easier.Mackenzie R. | Premières impressions
Was glad to have my storage unit within moments of wanting it. Appreciate the good service. Merci!Alvin A. | Premières impressions
Very friendlyrachel g. | Premières impressions
Happy that it was close to UD. Nice facility!mary m. | Expérience générale
Setting up the storage unit account was easy with the expert help of the U-Haul folks. Cody was great to work with.Rick M. | Premières impressions
Excellent service à la clientèlecharlene h. | Premières impressions
The employee there really caused me an inconvenience.melicia w. | Expérience générale
Customer service for us was very good and very helpfulchris e. | Premières impressions
However i didnt appreciate being charged 50 $for loosing my keys and them having to drill.out the lock 50 $is wayyyy over priced so i will not be back cancelled after my 1st month and taking my moneylatoya s. | Expérience générale
Because you are such a sought after facility, it can be difficult to reach you at that location by telephone. Other than that, this is a wonderful place to do business!DEBORAH S. | Expérience générale
Completely disgusting and unprofessional. AJ needs to be fired!justin b. | Expérience générale
Thanks for the help when the tornado came around, really helped with moving around my stuff until we could move into our new place!Jordan S. | Expérience générale
Simply better than the rest.eric c. | Expérience générale
Very Helpful and also guiding us through the whole process Thank You so MuchVICTOR R. | Premières impressions
Everything was great according to my sonAngela L. | Premières impressions
Very helpful.Laureen R. | Premières impressions
Personal could be there to help you out not some kind person off the streets all they cared about was making money not helping you out.Kimberly R. | Expérience générale
Everyone one was always nice and helpful when I talked with them.ANGELIC P. | Expérience générale
A great experience all around.Craig L. | Expérience générale
Everything was fine I just hope my checking account gets removed from my U-Haul account this time quickly and not get billed as last time for several months afterwards..gerald m. | Expérience générale
Awesome took care of my belongings.Kendra A. | Expérience générale
Excellent customer serviceMichael P. | Premières impressions
It helped me at a time when I needed it was happy you could help outanne j. | Expérience générale
Would recommend to people who have storage needsLucinda L. | Expérience générale
Very friendly staff! I felt safe in the facility. When VA messed up our pay, was very nice about it until I could get everything paid. Great place!mary c. | Expérience générale
well everything was fine during our visit..the fella was very helpful and the prices were surprisingly lowdawn b. | Premières impressions
Facility was clean when I moved in upon move out my things was ruined mice droppings all over my things. It's a mess.Shantea b. | Expérience générale
Why on the world would you sand the floors of a facility without properly sealing off all units?Ian M. | Expérience générale
the stuff worked with me since i had no income at all but then when i was moving out they went raising my rent with fee and interests like crazy so i could not afford to finish my moveshalicia g. | Expérience générale
Will never use again!Sonya E. | Réservation
Prices of storage units are more expensive than certain other places..no discounts or specials like other storage places..donte j. | Expérience générale
Everyone was so helpful and really helped me during a really rough time. I truly appreciate the professionalism and compassion I was shown.mary c. | Réservation
Staff is helpful and nice. One of my best Uhaul experiences.BRITTNEY H. | Expérience générale
Not helpful when my lock, that they told me to buy from them broke. I was told it was my fault. This has happened to me the past three years when using this storage unit.nora s. | Expérience générale
A 24 hour access card was a valuable thing while moving in and out. I love me some u-haul. LolTheresa S. | Expérience générale
clean, easy access, well lit.eileen s. | Expérience générale
The manager did not communicate with me even after I went into the store and a left message & request to be called. The unit was filthy and my belongings had to be cleaned before I could move them outKelly Z. | Expérience générale
Great experience! Great staff! We wii definitely have our son store his college junk at your facility next summer and the next summer!Mark S. | Expérience générale
Main door was broken, always appeared open because of the damage. Hours of operation were restricted unless paying a premium. Even during business hours the garage doors were not unlocked- had to callmatt w. | Expérience générale
Poor customer service and was not pleased and will not rent or store againjade H. | Expérience générale
The facility was clean but I had mouse bm in and on some of my things. I had to throw out. It was people cleaning up and living in there storage. One lady was walking around smoking. staff is niceLeandrea A. | Expérience générale
Great experience.Toni W. | Expérience générale
Mold Everywhere and Rats infested throughout the whole storage facility... very gross place and unethical management taking advantage of less fortunate people.Nicholas S. | Expérience générale
Focused on meeting my needs!jesse s. | Expérience générale
Freight elevator malfunctioned twice while we were trying to unload. Cancelled contract immediately, but have been billed twice. Staff was helpful in trying to resolve the issue.Philip C. | Expérience générale
Everything was fine. Customer Service as well.deborah w. | Expérience générale
Everyone was very helpful. Just need more staff.Jessica S. | Expérience générale
I do NOT recommend this storage facility. The facility is not maintained well, constantly losing payment checks mailed to them and new staff every 6 months.ANDREA G. | Expérience générale
The timing of the offer to rent was perfect for me. I wounded my hand and required surgery a week after my arrival so having taken the offer provided me the time to move my items at a slower pace.Michelle C. | Expérience générale
We stored our belongings for over 8 years and everything was as good as when we placed them into storage.JOSEPH M. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!