Customer Reviews for U-Haul Moving & Storage of Dayton

Évaluation :

5

Excellent customer service!

Évaluation :

4

The u-haul representive was a smartass and judgemental but for the cost of the service i cant complain!

Évaluation :

3

I was not satisfied with my services this time.

Évaluation :

5

Great job.

Évaluation :

5

When I opened the uhaul to put my things in there it smelled like old cat pee, I don't have cats and never have, but now my things smell like cat pee and I'm irritated! Also I went 12 miles in my Uhaul and it took 2 gallons of gas to refill, how much gas do these things drink! My dude who checked me out at the Uhaul place was amazing though he was really kind and helpful and got my reservation fixed quickly

Évaluation :

2

Only one person working and long wait time to get equipment.

Évaluation :

5

Would like to see a no smoking policy for truck use. The vehicle rented had a stale cigarette smoke smell.

Évaluation :

5

I wanted a pick up truck or van, all the site had were small trucks. The web site should reflect what's ACTUALLY there! The wifi connections were slow. This made it difficult for the employees to do their jobs. The staff was EXCELLENT and VERY accommodating. They more than made up for any issues with getting the rental!

Évaluation :

2

They force you to buy their lock do you have to buy renters insurance and then they like to charge 100 $in late fees they have mice who will eat through everything I guess maybe that’s why they want you get the renters insurance the staff though was very friendly they did what they could I will give you guys thatBut I feel like they take advantage of people and situations that obviously have their stuff In storage for a reason I just think that they don’t have to charge such excessive prices in late fees and then the mice they put poison boxes out there with no poison in them so what’s that gonna do

Évaluation :

4

The old elevator doors sometimes hopped off their track, and the double door system meant that you were competing with other people who forgot to close it on a different floor. The security scanner sometimes didn't work on my building, and I had to use the other one. No way of knowing without asking. No mice presence for 2 years, until the very end (maybe the trap got old?) Other than that, no issues.

Évaluation :

4

I'm not sure how a lease agreement is a good form of extra verification when you have to be at the site to verify and you would likely have that at home.

Évaluation :

4

If I lived in Dayton.

Évaluation :

3

Lot is poorly laid out for maneuvering trucks and trailers. Staff is disorganized with poor attitudes.

Évaluation :

5

Hard to get through by phone

Évaluation :

5

Not have to take so many pictures upon return

Évaluation :

4

I have no complaints. I've pretty much have always used this location. The service was pretty good. The young man that serviced me was alright and helpful. Merci.

Évaluation :

5

Extremely friendly staff - took great care of me!

Évaluation :

3

Truck was dirty. Windshield filthy. 1/4 tank of gas. Would have been nice to have an associate help adjust mirrors like I've had at other locations.

Évaluation :

4

I like the East Third Street location it is convenient and it is usually well stocked

Évaluation :

5

I have been using this location for years and everyone I have work with was friendly and informative.

Évaluation :

3

They need to get some newer trucks i usually rent from this location often but the truck i got was old and didnt run good the door in back could hardly open it dont want another one like that one ir will go to another rental co.

Évaluation :

5

Everyone so friendly makes you feel at home <3

Évaluation :

5

Always nice customer service

Évaluation :

5

Very polite staff. Quick service.

Évaluation :

5

我喜歡這家公司的服務，因為你們為我們節省了很多方便，感謝你們為我們這麼好的服務

Évaluation :

4

They did not tell us the truck was damaged tailgate would not come down

Évaluation :

5

I LOVE THIS LOCATION! They always go out of their way to take care of my needs. :)

Évaluation :

5

None at this time

Évaluation :

5

The 24/7 rental u-haul experience was very confusing but was explained in store.

Évaluation :

1

I was very unhappy with the lack of information relayed to me and the price was supposed to be 100 $. Then got charged an additional 49 $for gas when I barely used any and I was never told I got charged for the gas. Highly disappointed.

Évaluation :

5

Customer service was excellent! Very nice!

Évaluation :

5

The inside of the truck around the seat was a lot of dirt there's a lot of damage to the front bumper into the doors fryer to me picking it up. I told him I broke my glasses couldn't drive so it took a day for them to tell me that I could authorize the driver but I known that I would have took it back today it was due instead they got inquired a different an extra day charge

Évaluation :

5

Jeff provided Great Customer Service...took care of all my questions and concerns...Jeff deserves a Promotion and Pay Raise!

Évaluation :

5

Maybe hire more personnel. AJ is wonderful and so are his crew, but sometimes the location is super busy and there's not enough staff to go around. Other than that, I love this location. The crew is always so helpful...and fun to talk to! AJ is a good boss!!! :)

Évaluation :

5

This location was great! They helped get me the correct truck after I had scheduled for one at a different store and they didn't open for me to pick it up. Thanks to this location and some help from corporate office I was able to get straightened out!

Évaluation :

1

worst experience ever. truck broke down due to front tire issues. they took my money right away but when truck broke down, the manager at the 3rd street location refused to bring another truck, and made me contact roadside assistance to get it towed. said it wasn`t his job. they wouldn`t even answer the phone when i called back to get a refund. customer service is a joke. took a few days to get a refund and they still didn`t refund all my money. non professional and a rip off. i went to penske and got a truck for alot cheaper price and no attitude from the manager, like at uhaul. if i move again, i will carry each piece of furniture by hand, and walk one piece at a time before i would take a free rental from these assholes.

Évaluation :

5

Very helpful staff, very clean facility. Very thankful for them working with me so last minute

Évaluation :

5

AJ runs a very good shop! The people are friendly and helpful. As a single woman, I feel very safe here. :)

Évaluation :

3

Would be better if vehicles are cleaner as I had a better experience with Penske Rental

Évaluation :

5

I love this location! Very friendly!!

Évaluation :

4

U-Haul Moving & Storage of Dayton at 1340 E 3rd St was great. The only feedback is that the parking lot is very difficult to navigate in a truck. HOWEVER, my first reservation was at All Tire and Lube, 400 E 3rd street. the reservation was canceled (by all tire and lube) without notice and I was not aware until I had walked 10 min to get there. Luckily, the 1340 location was only an additional 15min walk but starting out my moving day having to go from one rental location to another was not ideal.

Évaluation :

5

Very professional staff ans speedy service...

Évaluation :

3

Slow i had no clue what i was doing i felt like an idiot because they didn't tell me to do anything they were just standing there. I tried to get out and they told me to stay in and then acted like i was dumb and need to not be in the truck. I don't know if i will ever use this locations or even uhaul ever again.

Évaluation :

5

Fast easy great customer service!!!

Évaluation :

5

Wonderful 👏

Évaluation :

2

On my move out day i found 3 dead little mices in the mist of my belongings.

Évaluation :

1

Unfortunately, everything inside my unit was ruined. I wish someone could've called and told me there was rodents!

Évaluation :

4

I want to thank AJ and his staff for the pleasant long term friendship

Évaluation :

4

Great customer service and very helpful staff. The storage needs frequent walk throughs to insure that people are there who are renting units and not just hanging out trying to steal stuff

Évaluation :

2

A.J. was a rude sob that needs to be fired, but the people above him belive anything he says, but losing clients will show you idiots..

Évaluation :

2

After paying for my storage unit around 5pm, I was told it would be unlocked by the time I returned later that night to access it. When I returned at 9pm, a lock was still on the unit forcing me to return once again the next morning during business hours. This prevented me from being able to return the truck at the scheduled drop off time. Thankfully, I was not charged with another day for the truck at the drop off location after explaining what happened.

Évaluation :

5

Staff was very helpful and professional

Évaluation :

3

Good afternoon, My overall experience with U-Haul was a good one. I was greeted by a pleasant young man the day I moved my stuff into the storage. My original request was for a larger unit, after paying for the larger unit walking to the back this unit was already reserved. We walked back to the front, he asked about refunding me the difference since I now needed to downsize. The manager on duty told him, "not to worry about it, I would receive a credit the next month." The day I signed up for the unit I explained I would only need the unit for two weeks, I was informed U-haul doesn't prorate so I would be paying for the whole month. Fine no problem I needed the unit. I walk in on Friday July 31, 2020 to inquire about my refund and inform the staff I was moving out. I was then again informed the funds would be refunded to my card on file. I don't question anything the same information was provide by two different employees. Fast forward to an email telling me I was going to be charged a late fee. I make my way to the U-haul store on E. Third street to inquire about the late and why my money wasn't refunded to my account. I found out the overpayment was applied to the next month, even though I moved out and informed the staff the morning of. When the manager on dust asked me how he could help, my request was simple make sure your team understands and is aware of the information they are passing along to customers. As a customer it's not my job to know your system or how it works, it's also not my jo to police units prior to paying for it. Add the system been properly updated I would have been informed prior to paying for the unavailable unit. Easy fix I would have been offered the small unit and charged for proper amount. Customer service is key for me, I had not problem paying for the unit, I do have a problem not getting what I paid for the bigger unit. Best regards, Kia A. Richardson

Évaluation :

5

Everything went very smoothly. Impressed with the facility.

Évaluation :

1

Staff very RUDE and I purchased insurance staff noted my valuables in the amount of 0 $! So why am I paying for insurance

Évaluation :

1

Thank you for the opportunity to express our opinion and share our experience with our rental unit. We had a very bad experience and would like to offer the feedback. The day after my daughter and I rented the storage unit, we returned to drop off some more items. We walked into the storage unit, and to say the place was an incredible mess is a giant understatement. We have a video clip of what we came across upon entering the storage unit, as it appeared everything was grossly vandalized. The isles were so cluttered with miscellaneous items and broken glass that we could not get through to get at our unit. We were slightly frightened as we did not know if there were perpetrators of any sort still in the building, and no other customers or staff were around to assist if any danger presented itself. We then left the building to go to the office and report what we found, and a staff member came to check it out. He was very nice and offered to clear a path but it was obvious this was going to take quite a long while. We were not able to wait for this as we were heading out of town, so we needed to send our items with a friend as they did not fit in our vehicle (the reason we rented the storage unit in the first place). We now need to make arrangements to drive to Chicago (3 hours away) to pick these items up. We tried to call the GM of the Dayton location, AJ Ross, on 3 separate occasions but did not receive a call back. He did finally respond to an email and simply stated, it was an auction and things got out-of-hand. He did not offer anything in the form of compensation for this despite being asked. He just did not reply any further. Please feel free to call for any additional information or clarification. We would share the video of what we witnessed as well. We will also be taking this to a higher level as this is really quite unacceptable service.

Évaluation :

2

I had over ten thousand dollars worth of things stolen from my uhaul truck when I’m the possession of the third street uhaul in Dayton ohio

Évaluation :

2

So the staff were super nice, but gave us pretty confusing directions to get to our storage unit. It was so hot out and we had to move our stuff more than once because we were confused about which door to go into. Overall, it was overly confusing. I think that someone should go with you to your unit instead of you trying to figure it out based off of confusing directions. Now that I know how to get in, I'm sure it won't be a problem. Just took way way way longer than needed to find our unit in the first place.

Évaluation :

5

Great customer service..

Évaluation :

2

Uhaul was recommended to me from a family friend. I had the insurance for my rental unit. All of my things were covered in mice urine, feces and bed bugs. Upon filing my claim was told that insurance does not cover bedbugs. I lost everything! This location has very rude workers.

Évaluation :

5

Everyone was so helpful from beginning to end. I very much enjoyed the overall experience

Évaluation :

3

Please cease any contact with me. I have no knowledge of Eugene,s intentions. He has moved what he wanted out. Anything left he left because he didn't want it.

Évaluation :

5

Very helpful and great service!

Évaluation :

4

If needed, we will rent again.

Évaluation :

5

Very good service

Évaluation :

5

I am very satisfied

Évaluation :

5

Personnel amical.

Évaluation :

5

Thanks to AJ and the entire crew for excellent service!

Évaluation :

1

Started well but got progressively worse. Final straw was dealing with Mark, the "president." Horrible customer service dealing with issues. Treated me disrespectfully. UHaul is off my list for good.

Évaluation :

5

Despite handling a large volume of customers, both u-haul personnel were friendly and helpful. After driving for four days, I really appreciated their courtesy.

Évaluation :

2

After dealing directly with the staff I was told they closed out both my rentals on 2 separate occasions and was inconveniently charged for both units. I called 3 times total in order to get it fixed.

Évaluation :

5

Ryan was so nice and super helpful. Made a rough day so much easier.

Évaluation :

5

Was glad to have my storage unit within moments of wanting it. Appreciate the good service. Merci!

Évaluation :

5

Very friendly

Évaluation :

5

Happy that it was close to UD. Nice facility!

Évaluation :

5

Setting up the storage unit account was easy with the expert help of the U-Haul folks. Cody was great to work with.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

3

The employee there really caused me an inconvenience.

Évaluation :

5

Customer service for us was very good and very helpful

Évaluation :

3

However i didnt appreciate being charged 50 $for loosing my keys and them having to drill.out the lock 50 $is wayyyy over priced so i will not be back cancelled after my 1st month and taking my money

Évaluation :

5

Because you are such a sought after facility, it can be difficult to reach you at that location by telephone. Other than that, this is a wonderful place to do business!

Évaluation :

1

Completely disgusting and unprofessional. AJ needs to be fired!

Évaluation :

5

Thanks for the help when the tornado came around, really helped with moving around my stuff until we could move into our new place!

Évaluation :

5

Simply better than the rest.

Évaluation :

5

Very Helpful and also guiding us through the whole process Thank You so Much

Évaluation :

5

Everything was great according to my son

Évaluation :

4

Very helpful.

Évaluation :

1

Personal could be there to help you out not some kind person off the streets all they cared about was making money not helping you out.

Évaluation :

5

Everyone one was always nice and helpful when I talked with them.

Évaluation :

5

A great experience all around.

Évaluation :

3

Everything was fine I just hope my checking account gets removed from my U-Haul account this time quickly and not get billed as last time for several months afterwards..

Évaluation :

5

Awesome took care of my belongings.

Évaluation :

5

Excellent customer service

Évaluation :

4

It helped me at a time when I needed it was happy you could help out

Évaluation :

5

Would recommend to people who have storage needs

Évaluation :

5

Very friendly staff! I felt safe in the facility. When VA messed up our pay, was very nice about it until I could get everything paid. Great place!

Évaluation :

3

well everything was fine during our visit..the fella was very helpful and the prices were surprisingly low

Évaluation :

1

Facility was clean when I moved in upon move out my things was ruined mice droppings all over my things. It's a mess.

Évaluation :

2

Why on the world would you sand the floors of a facility without properly sealing off all units?

Évaluation :

3

the stuff worked with me since i had no income at all but then when i was moving out they went raising my rent with fee and interests like crazy so i could not afford to finish my move

Évaluation :

1

Will never use again!

Évaluation :

3

Prices of storage units are more expensive than certain other places..no discounts or specials like other storage places..

Évaluation :

5

Everyone was so helpful and really helped me during a really rough time. I truly appreciate the professionalism and compassion I was shown.

Évaluation :

4

Staff is helpful and nice. One of my best Uhaul experiences.

Évaluation :

2

Not helpful when my lock, that they told me to buy from them broke. I was told it was my fault. This has happened to me the past three years when using this storage unit.

Évaluation :

4

A 24 hour access card was a valuable thing while moving in and out. I love me some u-haul. Lol

Évaluation :

5

clean, easy access, well lit.

Évaluation :

2

The manager did not communicate with me even after I went into the store and a left message & request to be called. The unit was filthy and my belongings had to be cleaned before I could move them out

Évaluation :

5

Great experience! Great staff! We wii definitely have our son store his college junk at your facility next summer and the next summer!

Évaluation :

2

Main door was broken, always appeared open because of the damage. Hours of operation were restricted unless paying a premium. Even during business hours the garage doors were not unlocked- had to call

Évaluation :

1

Poor customer service and was not pleased and will not rent or store again

Évaluation :

3

The facility was clean but I had mouse bm in and on some of my things. I had to throw out. It was people cleaning up and living in there storage. One lady was walking around smoking. staff is nice

Évaluation :

5

Great experience.

Évaluation :

1

Mold Everywhere and Rats infested throughout the whole storage facility... very gross place and unethical management taking advantage of less fortunate people.

Évaluation :

4

Focused on meeting my needs!

Évaluation :

1

Freight elevator malfunctioned twice while we were trying to unload. Cancelled contract immediately, but have been billed twice. Staff was helpful in trying to resolve the issue.

Évaluation :

5

Everything was fine. Customer Service as well.

Évaluation :

4

Everyone was very helpful. Just need more staff.

Évaluation :

2

I do NOT recommend this storage facility. The facility is not maintained well, constantly losing payment checks mailed to them and new staff every 6 months.

Évaluation :

5

The timing of the offer to rent was perfect for me. I wounded my hand and required surgery a week after my arrival so having taken the offer provided me the time to move my items at a slower pace.