Customer Reviews for U-Haul Moving & Storage of Dayton

Évaluation :

5

Selfservice at busy location.

Évaluation :

5

The uhaul staff was very friendly and made everything easy. When I returned the equipment I was past closing time and the staff was working late to take care of customers.

Évaluation :

5

The manager snd staff are very professional and friendly. They do a great job !!!!! Thank you! Jim and Connie

Évaluation :

5

There was a mix-up with my final bill and I was incorrectly charged about $250 when I should've only been charged $77. I called them when I saw the error and they did their research and quickly adjusted the amount without me having to do much. That's excellent customer service!

Évaluation :

5

staff was extremely friendly and helpful even at return; will use again!

Évaluation :

5

I love the way AJ and his team take care of me!

Évaluation :

4

Keep up the good work. You need to hire more Diverse people.

Évaluation :

3

Start taking prepaid cards

Évaluation :

1

All of the garage door entrances did not work. This was a big issue unloading my goods.

Évaluation :

4

Have the receipts that are issued be a little bit clearer on the details. My rental receipt showed "Miles Included" for my rental of 750. What exactly does that mean? Does it mean that my rental "included" up to 750 miles of driving, and that I would be charged for the mileage above that amount? I would like to know.

Évaluation :

3

Make sure that all equipment is examined and in proper working order.

Évaluation :

5

Very quick and easy check in. The only thing that worries me was that the check engine light was on when we got into the truck, but it looked like it had already been claimed and therefore I assumed the company knew about the issue.

Évaluation :

5

There was a family emergency and I returned couple hours late and charged full day even tho the location was closed. Also when got home pulled out ramp was full of glass and broken roof tiles. Moms attic had pieces of tile as well.

Évaluation :

4

WOULD DEFINITELY COME BACK TO THIS LOCATION, VERY EASY TO PICK UP AND DROP OFF RENTAL TRAILER REASONABLE RATES, DID NOT OFFER AAA OR VETERANS DISCOUNT, AS REQUESTED ONLINE FOR ORDER? VERY EFFICIENT AND FRIENDLY STAFF

Évaluation :

5

very professional

Évaluation :

1

The customer service was very poor. They only had one clerk working at the time and at least 6-8 people was waiting in line. Also the facility where the storage units are was very nasty and junky in appearance. The bathroom had no toilet paper no soap no paper towels and trash was over flowed. Trash was everywhere. I don't understand how uhaul charges a higher amount for there storage unit and there facility was so nasty.

Évaluation :

4

The only thing I would suggest is that you show the customer how to adjust the passenger side mirror. The customer rep was exceptional ad please thank her for us!

Évaluation :

5

I have not received my rental return receipt as promised. Other than that, everything was great. Can you please see that I am emailed my return of equipment receipt for my records?

Évaluation :

4

Great service quick and easy

Évaluation :

5

Johnathan and Ayae( hope I spelled it correctly) were Sooooo professional , answered all of my questions, and greeted me with a smile. They are great representation of your company. They were the third U-Haul that I called and they were the only ones that addressed me professionally and didn't lose my reservation. They were also very courteous to other customers in the store. This is what you want to experience when you're patronizing a business. It was a pleasure to see people who not only enjoy their job but also enjoy helping others. Those two gentlemen need a raise for sure.

Évaluation :

5

Sense we did a after hours drop was not able to rate certain questions. But was easy to do.

Évaluation :

1

Also additional charges were collected even though vehicle returned with same amount of gas. Never charged likes this from other vendors will never choose uhaul again

Évaluation :

5

Efficient. Everything was ready, staff was friendly

Évaluation :

3

Don't get me wrong, the facility and the equipment was great.....the location not so much. I was hooking up to an auto-hauler with my 40' motorhome and was depending 100 % on one of their people as a spotter. I was not comfortable with the tight quarters but was assured that they had successfully connected to other large motorhomes at that location. Still unnerving but I watched the guy intently as he guided me back to connect with the auto-hauler. That process was not easy but we finally accomplished it. I was not until later the next morning, after doing my usual walk-around that I noticed there was a mashed-in portion of the rear-mounted step ladder! I had apparently gotten too close to the overhanging roof of the shop at the U-haul location. I even noticed small wood fibers upon close inspection indicating contact with the wood roofing material there. Perhaps I should not be surprised but I surely am amazed that the spotter didn't catch this contact.

Évaluation :

3

Make sure customer knows the set up of in town versus one way

Évaluation :

5

Easy rental process and was able to complete a same day rental.

Évaluation :

1

I am a frequent costumer at this location. I accidentally left my purse in the van. The manager took my cards out of my purse and threw my purse in the dumpster. When I was trying to get clarification on why they kept my cards abs threw my purse away he responded with “well you shouldn't have left it” I am so outraged on how I was treated at this uhaul by Alton Ross. I spend money at uhaul a lot due to my business and management did not once try to solve my problem. His words to me was “I threw your purse away, you should not have left it”

Évaluation :

5

Rented a 26 foot truck and auto transport for a 1500 mile move. All went well. The representative explained everything clearly, the equipment worked as it should, and I was happy with U Haul.

Évaluation :

5

The woman at the counter (where I picked the trailer up in downtown Dayton) who waited on me was very friendly and personable. Made waiting in line a lot more acceptable (wait was due to the fact that they were just busy). Attaching the trailer to my car she was talkative and not in a 'fake' way. Where I first stopped in Centerville, the agents attitude was average at best IMHO).

Évaluation :

5

Excellent service à la clientèle. Very nice and professional staff. Nice work!

Évaluation :

5

Information given to me regarding the fuel level, both from the employee and the text messages were incorrect for the vehicle I had, which gave me a suspicious feeling. Improvement would be when the employee tells me how much gas is in the tank, and how I need to return it, it should be correct.

Évaluation :

2

I picked up trash children's clothes off the lot employees were walking over around and not picking up the trash customers could see this vehicles are not being maintained properly coolant tanks missing caps radiators not filled up with coolant doors dented crack bumpers and the customers couldn't even employees having proper problems with pronouncing customer's names when given a second vehicle after inspection coolant level was still low I feel that they're not maintaining the equipment properly or the premises

Évaluation :

5

Lower rates

Évaluation :

3

I drive trucks for a living and I have never been in a truck that had a ride so rough! It f had the comfort level of a tank!

Évaluation :

5

Rental return was very fast and simple. The gentleman that checked my truck in was friendly and professional.

Évaluation :

5

Easy check out and in. Good price, good service. Stay the coarse.

Évaluation :

4

App needs work.

Évaluation :

5

Never let AJ go.

Évaluation :

5

I understand its probably nothing that can be done about it but the lot is really small and hard to maneuver in especially with bigger loads and trucks. But the process was very quick and easy, the people there were very nice and extremely helpful.

Évaluation :

4

I was very satisfied with the service that I got..! The girl who waited on me was quite friendly - a refreshing change. Also, the vehicle was clean and well-functioning. It was a pleasant customer experience. This is my favorite Uhaul location! Sincerely, DLP, M.Hum. - Dayton, Oh

Évaluation :

5

The truck had clearly been in an accident- made me a little nervous. The customer service in the building was phenomenal!

Évaluation :

3

I reserved the Uhaul early because my timing was very important. My reservation was on the 22nd from 12:30 to the 23rd at 12:30. I was delayed in meetings and when I logged into the app, my appointment was nowhere to be found. I was surprised as many message as you send why I did not get a text asking if I still wanted the truck. In the end it all worked out but I had to get a new reservation and go to a new location. I did not feel like the situation was handled well.

Évaluation :

1

There was mold, mildew, and mouse droppings in my unit and on my furniture when I moved out. There was also insulation on and around my stuff. I also found a lighter and a small camera tripod in my unit when I opened it to move out.

Évaluation :

4

I would recommend if the facility did not smell of rodent urine. It was the first thing I noticed wedged walking through the doors. I understand that rodents are a problem in a storage facility but the smell of their urine should be a problem that should be addressed. I don't want 6 months from now if I move out my furniture to smell like urine.

Évaluation :

5

The only thing is the entrance of the building that people let lit and articles outside. And that is the first impression when you are there but once you are inside is clean and organized.

Évaluation :

5

Was so fast easy and friendly. Especially already exhausted from packing as it was. Unloading and getting items to my storage unit was faster than packing and loading up at house!

Évaluation :

3

The manager isn't people friendly the workers aren't really knowledgeable. The answering service people now are extremely friendly and more knowledgeable than the actual workers they need to possible switch.

Évaluation :

5

Great staff! Great location 👌🏾 👏🏾

Évaluation :

1

I closed my unit on the 12th of December. Told the man i was done. Later on you send me a past due notice to my friend's house. It's took four days for your system to close out my account. Aj was super nice and apologetic. You book keeping system sucks.

Évaluation :

5

Merci

Évaluation :

5

I never had a problem with the facility

Évaluation :

5

My experience with U-Haul's storage was fantastic. The staff were friendly and the storage facility very well maintained. These folks are pros!

Évaluation :

5

The only problem I had is my access code does not work which created an additional cost of having to keep the rental truck extra days not being able to unload my items.

Évaluation :

4

Bien

Évaluation :

2

Because of your storage unit I have a roach in my house now staff members real nasty and belligerent and disrespectful towards you I would never ever do you all again

Évaluation :

5

AJ and Jeff are the best! 5 Stars! Wonderful people! They run a " tight ship"! Thanks for a great experience storing my daughter's things! God bless! Joy Lisle

Évaluation :

3

I have a problem with your general manager, i shut my storage door but didn't lock it because i had to use the bathroom and he said i was living out of it. Which was not true, i tried to talk to him but he just ignored me

Évaluation :

3

They charged my wife's card after I got the stuff out of the storage and they charged my wife's card after I done told them she passed away you guys are in trouble when I get access to her bank account

Évaluation :

1

I have been to several hauls in the past and they were always helpful in everyway and respectful , clean and nice. The uhaul located at 1340 EThird St in Daytime n , Oh was by far the worst as far as the employees, manager was rude and unprofessional, when I rented a truck to empty out my storage unit that's when I discovered all my property was ruined and mildewed and moldy but they closed so had to take it and called the next morning to get screamed at by a manager when asked what. Should do and how to note everything before trying cl rental was due co.the facility and storage areas was filthy. There was blood in the restrooms, i let them know but because they were closing for the day it wasn't a priority. There was people living inside and walking around like they owned it and helped me more than the employees. I would never refere how do you spell referring her rooma friend at this location. I would also never tell anybody ne my experience there either . I just hope things change for the better of n the future .

Évaluation :

5

The staff went above and beyond to assist our family so we would not lose our belongings in our uhaul storage! They are very nice and caring and their customer service is excellent! I would definitely recommend the E. 3rd Street location to anyone in need of a storage unit. Those location is secure as well as clean & bug and rodent free! Also this location has a professional but understanding General Mgr that strives to make your experience great!

Évaluation :

2

The clerk needed more training and notification should have been sent to me about where the location of the unit was and how to get to it before 10:00 pm. It was never discussed that 34 hour access could be available to me for more money. There was a purchase of a prior Ihaul that I felt I was over charged and Field Manager couldn't determine why the Truck cost was the amount leaving one City to another City. He told me to contact the Manager where I had dropped the Out Of Town Rental at his location. I was over charged for being late on a payment due to my Debit Card was destroyed by the Bank that my automatic payments were being processed for my unit on Burkhart Road in Dayton, Ohio.

Évaluation :

3

Customer service was only bright side, facilities were dirty, on move out had to step over toothpaste and food people left everywhere in dock

Évaluation :

5

The facility was clean and our unit was ready as soon as I ordered it! The gentleman who helped me at the front desk was great explained the code and getting into the building perfectly and he was very nice and professional! I would def recommend this facility to anyone needing a storage unit especially if you need it fast!

Évaluation :

4

My cousin and I were at 1340 East Third street in Dayton, Ohio on August 15, 2021 from 9am-11am and we noticed how the store Manager and the one only employee did great remaining professional and helpful in spite of how busy it was. Great job guys!

Évaluation :

4

It was hard to get everything to the 3rd floor with so many people moving and using carts, but I don't think UHaul could have done any better for that situation. Having more flat carts would have been nice.

Évaluation :

5

Everything went well

Évaluation :

2

We moved our stuff out after watching several guys walk up to the glass sliding bay door, bang the glass a couple times and the doors open, did not need a code. Then these guys with rolling baskets leaving the storage area with odds and ends. They are getting into the storage doors, using what looks like a room stick from the ceiling and poking holes in each unit to peek inside and see if there is anything worth stealing, then they get into the units and take what they want. We watched them leave. Our unit had a hole. We complained, but didn't receive a phone call back. When the new glass doors was installed they should have been tested for flaws. That is unacceptable, but dont let me be a day late paying rent. 

Évaluation :

4

Place was clean and well maintained.

Évaluation :

2

I am chosing to get my items out of storage because there is a serious rodent problem. Many of my personal items were damaged and/or soiled with mice urine and feces. I chose to throw out many of my items that held sentimental and monetary value and it was terrible to clean up the mess that was made in my unit. I'm sad that I can't claim those things as a loss with insurance.

Évaluation :

5

I always use the uhaul on east third street for all my storage and truck rentals. The first time I came into the store Aughn'ae helped me, and has been there every single time I've come in and needed a rental or any assistance. He is always working and has helped me every time. I really appreciate that uhaul hires great staff for customer service also, because moving is not so great. I will always choose this uhaul location for all my moving and storage needs! Thank you!!!

Évaluation :

5

Love the service!

Évaluation :

4

Had mice chew up some of my belongings

Évaluation :

4

No comments at the moment.

Évaluation :

3

Employees were very friendly but I called many many times over a span of two months to see if there was any possible way I could cancel my unit over the phone and no one ever answered. Finally got time to go to my unit and manually cancel it, but waited in line 15 minutes before someone even noticed that I was there. Like I said, very incredibly friendly employees and great facility, but was just unhappy with the customer service

Évaluation :

4

Not happy about having to pay $50 for leaving my key in Austin.

Évaluation :

5

Was a good experience

Évaluation :

3

I was not satisfied with my services this time.

Évaluation :

2

They force you to buy their lock do you have to buy renters insurance and then they like to charge $100 in late fees they have mice who will eat through everything I guess maybe that’s why they want you get the renters insurance the staff though was very friendly they did what they could I will give you guys thatBut I feel like they take advantage of people and situations that obviously have their stuff In storage for a reason I just think that they don’t have to charge such excessive prices in late fees and then the mice they put poison boxes out there with no poison in them so what’s that gonna do

Évaluation :

4

The old elevator doors sometimes hopped off their track, and the double door system meant that you were competing with other people who forgot to close it on a different floor. The security scanner sometimes didn't work on my building, and I had to use the other one. No way of knowing without asking. No mice presence for 2 years, until the very end (maybe the trap got old?) Other than that, no issues.

Évaluation :

5

Everyone so friendly makes you feel at home <3

Évaluation :

5

Very helpful staff, very clean facility. Very thankful for them working with me so last minute

Évaluation :

5

Wonderful 👏

Évaluation :

2

On my move out day i found 3 dead little mices in the mist of my belongings.

Évaluation :

1

Unfortunately, everything inside my unit was ruined. I wish someone could've called and told me there was rodents!

Évaluation :

4

I want to thank AJ and his staff for the pleasant long term friendship

Évaluation :

4

Great customer service and very helpful staff. The storage needs frequent walk throughs to insure that people are there who are renting units and not just hanging out trying to steal stuff

Évaluation :

2

A.J. was a rude sob that needs to be fired, but the people above him belive anything he says, but losing clients will show you idiots..

Évaluation :

2

After paying for my storage unit around 5pm, I was told it would be unlocked by the time I returned later that night to access it. When I returned at 9pm, a lock was still on the unit forcing me to return once again the next morning during business hours. This prevented me from being able to return the truck at the scheduled drop off time. Thankfully, I was not charged with another day for the truck at the drop off location after explaining what happened.

Évaluation :

5

Staff was very helpful and professional

Évaluation :

3

Good afternoon, My overall experience with U-Haul was a good one. I was greeted by a pleasant young man the day I moved my stuff into the storage. My original request was for a larger unit, after paying for the larger unit walking to the back this unit was already reserved. We walked back to the front, he asked about refunding me the difference since I now needed to downsize. The manager on duty told him, "not to worry about it, I would receive a credit the next month." The day I signed up for the unit I explained I would only need the unit for two weeks, I was informed U-haul doesn't prorate so I would be paying for the whole month. Fine no problem I needed the unit. I walk in on Friday July 31, 2020 to inquire about my refund and inform the staff I was moving out. I was then again informed the funds would be refunded to my card on file. I don't question anything the same information was provide by two different employees. Fast forward to an email telling me I was going to be charged a late fee. I make my way to the U-haul store on E. Third street to inquire about the late and why my money wasn't refunded to my account. I found out the overpayment was applied to the next month, even though I moved out and informed the staff the morning of. When the manager on dust asked me how he could help, my request was simple make sure your team understands and is aware of the information they are passing along to customers. As a customer it's not my job to know your system or how it works, it's also not my jo to police units prior to paying for it. Add the system been properly updated I would have been informed prior to paying for the unavailable unit. Easy fix I would have been offered the small unit and charged for proper amount. Customer service is key for me, I had not problem paying for the unit, I do have a problem not getting what I paid for the bigger unit. Best regards, Kia A. Richardson

Évaluation :

5

Everything went very smoothly. Impressed with the facility.

Évaluation :

1

Staff very RUDE and I purchased insurance staff noted my valuables in the amount of $0! So why am I paying for insurance

Évaluation :

1

Thank you for the opportunity to express our opinion and share our experience with our rental unit. We had a very bad experience and would like to offer the feedback. The day after my daughter and I rented the storage unit, we returned to drop off some more items. We walked into the storage unit, and to say the place was an incredible mess is a giant understatement. We have a video clip of what we came across upon entering the storage unit, as it appeared everything was grossly vandalized. The isles were so cluttered with miscellaneous items and broken glass that we could not get through to get at our unit. We were slightly frightened as we did not know if there were perpetrators of any sort still in the building, and no other customers or staff were around to assist if any danger presented itself. We then left the building to go to the office and report what we found, and a staff member came to check it out. He was very nice and offered to clear a path but it was obvious this was going to take quite a long while. We were not able to wait for this as we were heading out of town, so we needed to send our items with a friend as they did not fit in our vehicle (the reason we rented the storage unit in the first place). We now need to make arrangements to drive to Chicago (3 hours away) to pick these items up. We tried to call the GM of the Dayton location, AJ Ross, on 3 separate occasions but did not receive a call back. He did finally respond to an email and simply stated, it was an auction and things got out-of-hand. He did not offer anything in the form of compensation for this despite being asked. He just did not reply any further. Please feel free to call for any additional information or clarification. We would share the video of what we witnessed as well. We will also be taking this to a higher level as this is really quite unacceptable service.

Évaluation :

2

I had over ten thousand dollars worth of things stolen from my uhaul truck when I’m the possession of the third street uhaul in Dayton ohio

Évaluation :

2

So the staff were super nice, but gave us pretty confusing directions to get to our storage unit. It was so hot out and we had to move our stuff more than once because we were confused about which door to go into. Overall, it was overly confusing. I think that someone should go with you to your unit instead of you trying to figure it out based off of confusing directions. Now that I know how to get in, I'm sure it won't be a problem. Just took way way way longer than needed to find our unit in the first place.

Évaluation :

5

Great customer service..

Évaluation :

2

Uhaul was recommended to me from a family friend. I had the insurance for my rental unit. All of my things were covered in mice urine, feces and bed bugs. Upon filing my claim was told that insurance does not cover bedbugs. I lost everything! This location has very rude workers.