Évaluations des clients U-Haul Moving & Storage of Dayton
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Dayton
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nathan s. le
Very helpful and great service!
John H. le
Made reservations Saturday afternoon at Springboro pk for Sunday pickup. Upon arrival Sunday, equipment not available. Counter employees very courteous and helpful. Sent to dayton oh on e 3rd st to pick up dolly appx 20 miles away. When loading found that the securing straps had been wet and were frozen. Had to use hair dryer to thaw them which took 1/2 hour. After arriving at final destination in Farmersville found it wasn't allowed to return to Springboro Pk, had to drive 30 miles back to Dayton to return then 30 miles back home. Appx time lost 2 hours and $12 in gas. A refund would be appropriate. Thank you
Keith P. le
Nothing, everything flowed well.
Shafton G. le
Nothing..Aj and his team did excellent.
Jeffrey S. le
The staff member that helped me was really quick and efficient. She was very thorough and knowledgeable and explained everything clearly. The after hours drop-off website was also very nice. I’d use this location again.
James C. le
Nothing
Steven R. le
We arrived in Dayton just as they were closing. No one was in a hurry to go home. They gave us as much time as we needed to rent the truck.
Lynda R. le
Need someone at front desk if u come late or mid-afternoon! Waited long time for someone to show to wait on me, even though buzzer went off on door to let someone know you were there. I waited well over 20 min. The system went down, which caused even a longer delay. Had to re-enter all my information. When I was walked out to pick the truck, no one took the time to show me some of the basic bells and whistles on it!! Seat was to far back and I had to turn around immediately after leaving lot to ask them to push seat forward so I could see to drive the truck!! After driving it for awhile, still had to figure out all the bells and whistles!! Every time I call to my local location on E.Third St. in Dayton, OH to get info tired of hearing they were "busy" and my call was routed to National Call Center that knows nothing about the local area. Who isn't "busy" these days?? They don't care who you talk to as long as they make the reservation and get you in and out the door!! Greed and profit! Should not have to give cell phone number and name and all nine yards to get a quote on a rental! Greed and profit!
mitzi H. le
Great service... easy to rent
DAVID F. le
Dropped off truck on Christmas day, so place was closed good location, as the 1st place had a note to take truck there because of lack of room ,as they had only small lot
Sheryl W. le
If needed, we will rent again.
Jayakumar S. le
Very good service
Jamesmichael B. le
Not a thing, again the two gentle were very helpful in getting the trailer dropped off.
David H. le
Nothing. This is my 40th uhaul this year. And I love it
William O. le
Nothing
Chuck B. le
Improve the check out process. Even with a U-Haul account and a reservation it seemed to take too long to get pick up the trailer.
Christy A. le
I was apost to get a truck I reserved a couple weeks ago and they said I could not pick it up at this location so I had to go out of my way and extra 20 miles to pick up a different truck and I had to pay for the mileage to bring the truck back and to fill it up and I only got compensated $50 which made me pay $80 in truck rental fees when it would only cost meme actually $59 I never got compensated for any of my time for having to go out of my waythe management team there is very poor name was AJ and when I spoke to Mike at customer service he is very poorly and I would like upper management to call me at 937-977-5907 cuz I will never go to U-Haul again
Rajeev D. le
Uhaul is best
Larry H. le
Truck I rented smelled of cat urine drove with window down in 40 degree weather to kill smell. When I returned truck was told they were having trouble with that one need to use odorban in it or something else
Yvonne R. le
My experience was fine I have no regrets
Jonathan G. le
The vehicle sounded like it hadn't had an oil change in years. The alignment was severely off, the steering wheel had to be kept at 180° in order to keep the van straight. I was told I could drop off at a different location when done, but when I call the location to make sure they said I didn't select that option on my rental contract, which I never saw the option for. A very bad experience and I won't be using Uhaul again.
Devona W. le
The lady that helped was very friendly, knowledgeable, very nice!! Uhaul has great employees at the two locations I’ve dealt with.
Alejandro M. le
I waited for 30 min to be served at the check out point. I get it they were busy, and it looked like they were short handed
chris e. le
I am very satisfied
Kurt H. le
Reserved a vehicle 2 days in advance at 1 location was told it would be available at that day and time . And in the next day was transferred to 3 different locations once the location was confirmed I went to pick up van and was told it was not available and had to settle for a different truck. I have been a regular u-haul customer after being treated this way I have decided to switch to another company and will not refer you in the future
Brad B. le
this is the 3rd time in the past 2 years I've used U Haul. The people are always pleasant, knowledgeable, and get me to the right equipment. The trucks are clean, damage free, and easy to drive and use. I wouldn't use any other company.
Melody B. le
when i first got into the truck, i got situated and put the truck in gear, and the engine revved. no movement. put it back in park, and tried again. same result. put it back in park, and went inside the store. told clerk, he said drop it down one more, so it looks like you're in 3rd. i tried that and voila! it worked. My crew and i finished in less than 8 hours. And the whole trip cost me less than $10. Kudos!
Brooke P. le
I was estimated 69.95 and by time all was said and done only cost me 36.02. this is a great rental place. Thank you Brooke M Peterson One satisfied customer.
Berta H. le
No improvements needed. Excellent experience
Edwin Q. le
Ive explain what happen with this tow car dolly and he went over and check another dolly and came back to me I did put it back the correct way. Lucky me mechanically incline
Josiah L. le
The customer service was amazing.
Ariana G. le
Fast and easy, didn’t even have to get off my car they unhooked it for us and send us on our way.
Jane P. le
I know it's not helpful to say "nothing" but I didn't experience anything that would improve the experience. Maybe offer a bottle of water???
donald K. le
Great bunch of people, everything was fast and easy. Thanks
Kimberly M. le
the process leading up was a bit choppy, my location changed and I had no idea that this would happen as I made my reservation on line. A note to that effect would have been helpful.
Nicole F. le
The price advertising is false..39.99 and what actually hit my account was over double like $87..doesn't make a customer very happy
Johnna N. le
There was bugs in the trailer. We found 2 roaches. It needs to be treated. Overall. The customer service received was great!
Jared N. le
It should be an option that is asked when renting the truck it you want the dolly and moving pads in the truck or not. The truck I rented I had to move the dolly out of my way when packing the truck and of corse I have to pay the $7 fee for it even though I didn’t use it nor need it and the moving pads hanging on the wall in the way the bag was hit so many times I thought it would end up being ripped off the wall.
Varun L. le
The owner of this location is a great man who tries to help his customer.
Heather E. le
I had a very short notice need for a truck and they had plenty in stock. They were very helpful with my reservation over the phone and when I picked up the truck. They were open later so that I didn't have to take time off work, and the online return process was so easy!
JOANN V. le
All of the employees and manager are so helpful and friendly. They go above and beyond to treat their customers well.
Tommy M. le
checking the truck in and out was done very efficiently. It had not been cleaned since last use, but AJ took care of that. I had a very good experience both with the truck and the service by the people. Thanks.
Gary H. le
I can't think of anything to make it better. It was very easy to obtain the truck and dolly; and the sales staff was very knowledgable, helpful, kind, considerate and efficient. The manager on one occasion dealt with me when his salespersons were busy with others and he was very considerate, knowledgeable, helpful and accommodating. The man who checked the truck & dolly in upon my return was also very nice & helpful and very efficient. In all, the rental process was a very convenient, pleasant, smooth-going experience, and the staff were absolutely the best in my opinion. —G.
Jeffrey B. le
nothing really this location is my favorite, always clean and well maintained vehicles and storage.
gerardo G. le
Excellent people! Nice AND efficient
robert R. le
I know this might be far fetched but maybe a fuel station that renters can use to fill up their truck when they are done. Itd make it an easier process for the remter versus seeing a gas station but it being closed across the street. I just figured it could be a great asset to the company and not just to the renters.
Bill W. le
I had n incident with the truck, broke the passenger side mirror. They handled it professionally and quickly.
Kristina D. le
Friendly staff.
JERRY L. le
Thanks to AJ and the entire crew for excellent service!
AARON R. le
Started well but got progressively worse. Final straw was dealing with Mark, the “president.” Horrible customer service dealing with issues. Treated me disrespectfully. UHaul is off my list for good.
george a. le
Despite handling a large volume of customers, both u-haul personnel were friendly and helpful. After driving for four days, I really appreciated their courtesy.
Chordae L. le
After dealing directly with the staff I was told they closed out both my rentals on 2 separate occasions and was inconveniently charged for both units. I called 3 times total in order to get it fixed.
Mackenzie R. le
Ryan was so nice and super helpful. Made a rough day so much easier.
Alvin A. le
Was glad to have my storage unit within moments of wanting it. Appreciate the good service. Thanks!
rachel g. le
Very friendly
mary m. le
Happy that it was close to UD. Nice facility!
Rick M. le
Setting up the storage unit account was easy with the expert help of the U-Haul folks. Cody was great to work with.
charlene h. le
Great customer service
melicia w. le
The employee there really caused me an inconvenience.
chris e. le
Customer service for us was very good and very helpful
latoya s. le
However i didnt appreciate being charged $50 for loosing my keys and them having to drill.out the lock $50 is wayyyy over priced so i will not be back cancelled after my 1st month and taking my money
DEBORAH S. le
Because you are such a sought after facility, it can be difficult to reach you at that location by telephone. Other than that, this is a wonderful place to do business!
justin b. le
Completely disgusting and unprofessional. AJ needs to be fired!
Jordan S. le
Thanks for the help when the tornado came around, really helped with moving around my stuff until we could move into our new place!
eric c. le
Simply better than the rest.
VICTOR R. le
Very Helpful and also guiding us through the whole process Thank You so Much
Angela L. le
Everything was great according to my son
Laureen R. le
Very helpful.
Kimberly R. le
Personal could be there to help you out not some kind person off the streets all they cared about was making money not helping you out.
ANGELIC P. le
Everyone one was always nice and helpful when I talked with them.
Craig L. le
A great experience all around.
gerald m. le
Everything was fine I just hope my checking account gets removed from my U-Haul account this time quickly and not get billed as last time for several months afterwards..
Kendra A. le
Awesome took care of my belongings.
Michael P. le
Excellent customer service
anne j. le
It helped me at a time when I needed it was happy you could help out
Lucinda L. le
Would recommend to people who have storage needs
mary c. le
Very friendly staff! I felt safe in the facility. When VA messed up our pay, was very nice about it until I could get everything paid. Great place!
dawn b. le
well everything was fine during our visit..the fella was very helpful and the prices were surprisingly low
Shantea b. le
Facility was clean when I moved in upon move out my things was ruined mice droppings all over my things. It’s a mess.
Ian M. le
Why on the world would you sand the floors of a facility without properly sealing off all units?
shalicia g. le
the stuff worked with me since i had no income at all but then when i was moving out they went raising my rent with fee and interests like crazy so i could not afford to finish my move
Sonya E. le
Will never use again!
donte j. le
Prices of storage units are more expensive than certain other places..no discounts or specials like other storage places..
mary c. le
Everyone was so helpful and really helped me during a really rough time. I truly appreciate the professionalism and compassion I was shown.
BRITTNEY H. le
Staff is helpful and nice. One of my best Uhaul experiences.
nora s. le
Not helpful when my lock, that they told me to buy from them broke. I was told it was my fault. This has happened to me the past three years when using this storage unit.
Theresa S. le
A 24 hour access card was a valuable thing while moving in and out. I love me some u-haul. Lol
eileen s. le
clean, easy access, well lit.
Kelly Z. le
The manager did not communicate with me even after I went into the store and a left message & request to be called. The unit was filthy and my belongings had to be cleaned before I could move them out
Mark S. le
Great experience! Great staff! We wii definitely have our son store his college junk at your facility next summer and the next summer!
matt w. le
Main door was broken, always appeared open because of the damage. Hours of operation were restricted unless paying a premium. Even during business hours the garage doors were not unlocked- had to call
jade H. le
Poor customer service and was not pleased and will not rent or store again
Leandrea A. le
The facility was clean but I had mouse bm in and on some of my things. I had to throw out. It was people cleaning up and living in there storage. One lady was walking around smoking. staff is nice
Toni W. le
Great experience.
Nicholas S. le
Mold Everywhere and Rats infested throughout the whole storage facility... very gross place and unethical management taking advantage of less fortunate people.
jesse s. le
Focused on meeting my needs!
Philip C. le
Freight elevator malfunctioned twice while we were trying to unload. Cancelled contract immediately, but have been billed twice. Staff was helpful in trying to resolve the issue.
deborah w. le
Everything was fine. Customer Service as well.
Jessica S. le
Everyone was very helpful. Just need more staff.
ANDREA G. le
I do NOT recommend this storage facility. The facility is not maintained well, constantly losing payment checks mailed to them and new staff every 6 months.
Michelle C. le
The timing of the offer to rent was perfect for me. I wounded my hand and required surgery a week after my arrival so having taken the offer provided me the time to move my items at a slower pace.
JOSEPH M. le
We stored our belongings for over 8 years and everything was as good as when we placed them into storage.