Customer Reviews for U-Haul Moving & Storage of De Soto

3 440 évaluations

1245 S I-35   De Soto, TX 75115
(I-35 S Of Parkerville)

(972) 230-1337

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(972) 230-1337

1245 S I-35
De Soto, TX 75115
(I-35 S Of Parkerville)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE C. 
Évaluation :
5

She was awesome. Great personality, friendly and very helpful

KEVIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen G. 
Évaluation :
5

Everything was fine. Thank very much

JOSE F. 
Évaluation :
5

S.O.

MIGUEL G. 
Évaluation :
5

Excellent service à la clientèle

JACQUELINE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS E. 
Évaluation :
4

The two gentlemen we're very professional. The lady wasn't. At first she didn't have a van. She tried to find us one. After twenty minutes then she gave us one

GARY F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris G. 
Évaluation :
4

All was great

MELANIE S. 
Évaluation :
5

I very good service

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFREDO G. 
Évaluation :
5

The lady working the desk was good but she had about 6 customers and was multi tasking she did a great job but she needed help she apologized for us having to wait overall she did a good job.

SHAWN H. 
Évaluation :
5

The manager of this property is STELLAR! God bless her!

ERIC A.  |  Expérience générale 
Évaluation :
5

Associates were polite, fast, and knowledgeable. Would definitely recommend this location to anyone.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK W. 
Évaluation :
5

Great service and quick and easy process. James was nice and extremely helpful with getting me situated.

GABRIELLE H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KELLEY W. 
Évaluation :
5

Great customer service from Mrs Johnson I appreciate it u- haul and people like her.

MICHAEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NINA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETTY JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEIDRA RIGGS P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACQUELYN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQUITON J. 
Évaluation :
2

When you return a vehicle at the specified closing time you should be helped instead of having the clerk hastily clean and tell you to “just complete the self check in, unless you want to be charged extra”.

BRANDON B. 
Évaluation :
5

I was very pleased with Dana extending a courteous and helpful hand through my rental experience. THANKS AGAIN for your valued employee

JAMES R. 
Évaluation :
3

The only problem I had was that they sometimes don’t send an email letting you know the bill is due

CEDRIC F.  |  Expérience générale 
Évaluation :
5

Hot coffee and donuts

William D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erricka H. 
Évaluation :
4

During my reservation, another employee came in on her Bluetooth, talking loud, as she tossed her phone, and keys down on the counter, (very loud sound) as we had to listen to her phone conversation. Then she opens up her chicken basket and starts to eat at the counter, in front of customers. Very, very, very unprofessional. And ghetto. The guy who checked me in was very professional, and friendly though.

darrell A. 
Évaluation :
2

Never will use uhaul again ,such a rip off and overcharged me twice and no one knows nothing

DVARIUS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMAAL S. 
Évaluation :
5

One complaint that is directed at the company website. I originally got a 4x8 trailer because the website said you could put a queen size mattress in it, which was true. But if your mattress has box springs forget it. There is no way you can get a queen size box spring into a 4x8 trailer. I had to upgrade to a 5x8 which I would have gotten originally if the website did not led me astray. It all worked out but I lost 1,5 hours driving home then driving back to Uhaul to exchange trailers.

Michael B. 
Évaluation :
3

Truck was dirty outside. Front end was shaking. Like wheels were going to come off. Wind noise so loud could hardly hear anything but that. Mirror loose. Had to adjust it every time the door was closed

WILLIAM H. 
Évaluation :
3

I didnt store there. I was given a unit that was smaller than my truck therefore could not utilize the storage because it was too small. Had to go to the next city over. What an inconvenience! I had to come back to this location to drop off said truck which was effortless... thank God!

Tenisha H.  |  Expérience générale 
Évaluation :
3

This location was great however. This entire experience with uhaul has been awful. Will never use uhaul again will and have told everyone to never use uhaul again.

JAMES C. 
Évaluation :
5

Great customer service!

CECIL BERNARD R. 
Évaluation :
5

Super easy to return equipment .. a great relief when you're exhausted !

BILL STONE E. 
Évaluation :
5

Everything was awesome... Dana should get a pay raise

SALLIE B. 
Évaluation :
1

At 4:30pm scheduled a reservation. At 5:40 got the call to confirm. Went at 11:22 to pick up my truck and now my reservation is gone. Customer service tried to help couldn't find my reservation I had the email and text to confirm it. Put me on hold and never picked up after that after being on hold for 22 minutes I hung up. Made a new reservation for next day saw 50$ guarantee I called about receiving it. Told them all the stuff that happened put me in touch with a supervisor. Supervisor found my reservation right away thr person who confirmed it put it on the wrong time of day so it already passed. She was amazing and helped a lot. My reservation was at 11:30 next thing I know I'm on the phone for 56 minutes. With the supervisor and it's now 12:57am and I finally have my truck. Worse situation

Carlos D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRICK A. 
Évaluation :
5

Excellent service à la clientèle. Would use again. Clean equipment..would recommend to a friend.

Raymond S. 
Évaluation :
5

Customer service was great at this place, thank you for the great service you guys.

RALPHFEL B. 
Évaluation :
4

Gas overages. I filled my truck to capacity when it should have been 3/4ths. How can I be refunded for the extra gas?

RASHEEDAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASBERRY H. 
Évaluation :
5

Excellent and very very organized and drop off was quick.

michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLOYD C. 
Évaluation :
5

Everything was great.

EDWARD J. 
Évaluation :
5

Rien

Jermaine W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ivory H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES N. 
Évaluation :
1

My storage unit was rained on and flooded. My California king and full sized mattresses molded and mildewed.and box springs. My bed frame and artwork all water damaged. I found a dead mouse in the unit and rodent droppings in my totes and had to toss. The claims department has been giving me the run around for months on my claim even though I've sent pictures and emails several times. Both my zgallerie buffets are ruined (well over 1 000,00 $ each with delivery and taxes) and I can't afford to replace it. Joshua Buzi is supposed to settle my claim but has not even though I filed months ago. The new manager on-site (replaced Kevin in Desoto) took pictures of my storage unit and promised she sent to claims handler Joshua Buzi but I do not have a settlement check. This experience has been so stressful and prolonged. Do NOT rent unit #163 in Desoto. I had to bomb, defog, and set own rat traps. It's been a nightmare.

kelly p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARIUS JEROME D. 
Évaluation :
5

Na

SHANTELL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CORDERRO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

The people working over there is friendly

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Floyd C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Smooth process pick up and return

James W. 
Évaluation :
3

N/A at this time.

Arlene O. 
Évaluation :
3

Clear communication and following through on what is discussed with the customer as well as communication from the customer.

ANIKA H. 
Évaluation :
5

Very friendly service!! Highly recommended!

Kayla B.  |  Premières impressions 
Évaluation :
4

Your employee's need to quote the correct price. I called into this establishment, spoke to a male, he set up rental and quoted me the incorrect price. Surprises like that are not good. Actually in my opinion they should have honored the price quoted and not made me pay the price they charged me. Very disappointed in the female behind the counter for not doing that after I suggested it.

Mary B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHNISE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHUNTANU P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

regina c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
3

I did the U-Haul Truck Share 24/7®. Which I liked. I didn't have any interactions to comment on.

Bethany B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DERRICK S. 
Évaluation :
5

This was the 2nd time renting a cargo van from this location and added a storage unit this time. Both times they were fantastic! Very friendly and went out of their way to assist, especially since this time it was a last minute rental. Pickup and drop-off were quick and the vans were in great condition.

ANGELA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANAE W. 
Évaluation :
1

Have better customer service. Nobody wanted to help at either location. Equipment was damaged and straps were malfunctioning on the drive.

JUAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mickey M. 
Évaluation :
5

James had the best customer service I've had in a long time. Will definitely go back to this location from now on

vanetia H. 
Évaluation :
5

James was exceptional

Kenneth P. 
Évaluation :
5

Keep up the Good Customer Service. A very happy satisfied customer.

Terry H. 
Évaluation :
5

Wakeitha was excellent! She made my check in process quick and easy. She was very helpful and personable. I would definitely be using this location again and will recommend!

TARSHA G. 
Évaluation :
2

Couldn't split payment between 2 cards. U-Haul was a gas guzzler and needed a front end alignment.

Harald P. 
Évaluation :
5

Everything was easier to deal with than I expected. I don't usually tow anything and was expecting some additional hidden costs but no. What I was quoted was what I got. I bought the insurance for my trailer to protect myself. That's about it. I am a happy customer.

RAUL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dayne K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTINA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TYSON C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMMIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN S. 
Évaluation :
5

5 étoile

ISIDRO B. 
Évaluation :
5

Dana W. had good customer service. He was personable and informative. He jokes with us, as I didn't remember my fiance last 4 numbers of his cell number & Dana remember them & told to remember them too. 🤣

Kechunne C. 
Évaluation :
5

Dona was such an amazing person to work with. He was very detailed, organized, kind and super helpful. I appreciate you guys.

ANGELIQUE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL M. 
Évaluation :
5

Equipment was in excellent shape. Service was quick and very polite (Dana was the clerk) Packing supplies were top-notch and the perfect kit (Apartment) for what was moved. Great experience.

DAVID W. 
Évaluation :
4

Thanks…..!

Alfonso S. 
Évaluation :
3

I was told no Military discount, when did this discount be taken away. when was active, every move we used U-haul because of the Military discount and how you treated the Military personnel. The price to rent a dolly is crazy. I only had it for 3 hours. When I find one for sale, I will buy my own for the price you charge. Trucks are 20 $a day, but dolly are 45 $plus tax. The pricing needs to be refigured.

ROGER J. 
Évaluation :
5

Excellent Uhaul facility

Randall D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GORDON M. 
Évaluation :
4

The general manager was awesome. Very friendly and amazingly helpful!!!

SONYA W. 
Évaluation :
5

My trip from up north was a nightmare. Once I got to Dallas I was so done with U-haul. Had a hard time getting my U-haul and auto transport from Minnesota Uhaul . Inside the truck was dirty trash everywhere and big price jump which was almost doubled from my last rental in February. Once I walked into DeSoto location Wykethia was helping 3 different customers at the same time and with a co- working needing her assistances at the same time . The line was out the door as I walked in she greeted me and said she would be with me as soon as she could . My first thought was where is her help at . You talk about multiple tasking she took it to another level. Once she got to me after all the customers we're watching her amazing ability to multitask at that high level and answer the phone at the same time. Wykethia Answered all my questions and informed me of the company's policies and pricing and fees . Wykethia could sense I was concerned at the big price difference. She offed me a storage and stated they have storages as well which I did not know and could definitely use and she eased my concerns I had about the prices difference. Wykethia went above and beyond in efforts to ensure I left happy, For that reason and that reason alone I will use Uhaul again. If not for Wykethia great customer service I do not think I would have returned to Uhaul again . I think as consumers we are ready to complain about bad things but not ever great customer service. Thanks you Wykethia!!!

jeff C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daundre d.  |  Premières impressions 
Évaluation :
5

Caidyn was super nice! Everything went smooth & great.

CATHERINE M.  |  Premières impressions 
Évaluation :
5

Loved the service and will most definitely use them again

Cynthia G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CEDRIC F.  |  Premières impressions 
Évaluation :
2

Reserved a 10 x 10 storage unit. When I got there they said they didn't have any. Had to take a 20 x 20 Because I didn't have any alternative to unload my trailer. Also there was water all over the floor. Very disappointed. I'll be finding another storage unit at the end of April.

Lance S.  |  Premières impressions 
Évaluation :
5

Un travail bien fait

Micheal H.  |  Premières impressions 
Évaluation :
5

Always great

Kelly J.  |  Premières impressions 
Évaluation :
5

Thanks so much for all the help and a good place to business with.

Martin w.  |  Premières impressions 
Évaluation :
5

AWESOME

Daniel P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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