Évaluations des clients U-Haul Moving & Storage of Decatur
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Decatur
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Lisa E. le
They always go out of there way there to accommodate me...I would change nothing!!
Jimmie C. le
Make sure of the correct milage on vehicle before you drive away
Drew L. le
Kevin provided wonderful customer service from the time we picked up boxes to returning the truck. He made sure we were in the right size truck and got us the best deal possible!
Drake L. le
We were pretty impressed. It was a last minute rental but the staff was helpful and we were able to get exactly what we needed no hassle. We're planning on moving next spring and will definitely come back.
Tuxford W. le
Distribution of carts every day, so you don't have to go hunting for them.
Treasa B. le
Excellent help behind the counter, organized and thorough. This place is impressive!
Phillip J. le
I was very concerned with leaving the rented dolly in the unlocked truck because this facility is an open parking lot and no one was there to check the truck in. Perhaps you could provide a U-Haul lock if there are going to be unattended drop off areas.
John B. le
There are a few Uhaul places in town, but the location on Pershing by far exceeds expectations. The staff go above and beyond. My experience was convenient and quick. They were able to provide me with everything I needed to make my move as easy as possible. Moving is always hard, but Kevin and his team made moving so convenient. From the moment when you walk in and are greeted with a smile to the moment they hand you keys to your equipment, they are an amazing team! Thank you Kevin and team for the extraordinary service you provide!!
Connie B. le
Wait time on phone is excessive.
Daniel Keith B. le
The trailer that I was to have was picked up by corporate ?? i.e. don’t know why and trailer I got the left turn signal did not work. Seems every time I have returned the equipment with tow the hookup is never the same need to train all people the same (PLEASE) the fill tub for the fuel had a leak and the check gas cap stayed on the whole trip the shifting leaver would drop into 3rd going down the road and when you were back using reverse you had to put it in park first to make reverse work (neutral to reverse was a hit miss) and the a/c was intermittent run cold then hot never a constant temp the dash lights were dim when turned up max or the dome light came on
Mitchel P. le
they did not inspect the trailer very well as far as the tires they were dry-rotted I had two blowouts on my trip very unsatisfied lost 5 hours total messing with blown tires
robyn l. le
The only I selected the rating at below average is before I moved out of my unit I did a chat with a representative on here asking about refunds she said I would get one from the days I didnt use it.
Arnold J. le
I reserved a trailer and it was waiting. Some of the rental car companies could take a lesson on what a reservation means.
Chad T. le
The staff was awesome and love the nice well kept storage!
JOSEPH S. le
Staff employees were awesome and very helpful. The manager on the other hand needed a class on Customer Service. Wish this place the best but for us we will not rent or store here again.
Elliott H. le
Nothing really
Colby D. le
When I initially called to get a U-Haul, the guy that answered said they had the truck I needed, but needed it back by 4:30/5pm so he could rent it to someone else. This was at 10am when I called. He informed me that I would still have to pay for an entire 24 hours even though I was only getting it for about 6. I ended up finding another truck at 3:30pm that day and had it until 10am the next day thanks to a gentleman I spoke with on the U-Haul tracking line. The guy at the store lacked customer service skills and was quite frankly, rude. However; my encounter with Denise once I got to the store to pick up my rental was pleasing. She was very nice and helpful. I feel that her customer service was great and she is very personable.
Stephanie G. le
It would be nice if you prorated. I paid basically an extra month (from the beginning and the end of each months)
Lisa M. le
Employees were rude and they took forever to complete reservation. When I first walked in the store I was in there 10minutes before someone came in to even acknowledge I was there.
James F. le
Kevin and other staff were very pleasant and helpful! Also can’t beat having 1 month unit rental included with truck rental!
Amanda D. le
The lady that helped me was so friendly and personable. My only complaint was there was broken glass in my storage unit and i had to put stuff in it so i could not sweep it up.
Michael W. le
Kevin was great during our uhaul storage and moving events. He is an awesome person and very professional even in tough situations, a truly great person to deal with.
Michael W. le
Kevin was an awesome person to work with, he is truly an asset to your company.
Karl S. le
Please change our mailing address: 804 W. Stratford Dr., Peoria IL 61614. Karl's email is karl_swanson@ymail.com. Thank you
Dan R. le
Facility was busy. Manager was professional and knowledgeable. Others were not well trained and did not know how to operate system. Made for frustrating experience. All staff was professional.
TRIANA T. le
Billie was awsome
Dorris B. le
Very rude storage unit had roaches and mice and when management was told nothing was done and then he became rude place suck
Donald R. le
uh
Duane E. le
None
Craig B. le
My experience was excellent with a very knowledgeable and helpful employee. The unit was clean and easy to access.
Mary D. le
The Decatur uhaul employees were everything one could want in customer service. They were friendly, answered questions, solved problems. I would not hesitate to recommend them to anyone. Thank you!
rodney c. le
Excelent customer service and friendly staff and verry nice storage facility.
Lacora t. le
Service was good and professional. Thank you.
BENJAMIN S. le
The 30 days free storage was great.
lori w. le
Kristina was awesome and a great help to me. It was a crazy move from Illinois to Idaho and then back to Illinois in a month. Everyone I dealt with from uhaul were very helpful. Thank you!
Sandra R. le
I had u-boxes delivered, moved and picked up. The driver was wonderful&helped accommodate my move over & beyond. She was excellent. Thank you for having such competent and personable lady.
Wendy D. le
I received excellent service from everyone who helped me,
Julie S. le
Kevin and John were very helpful and accommodating. I had trouble with working the lock, and John worked with me until I "got it". I appreciate their professionalism concerning my storage needs.
robyn l. le
went Sunday to put items into my storage unit they were to be open at 9am, needless to say they weren't, it was a little after 10am I had to wait for 20+ minutes for someone to get there to open them.
kent w. le
The delivery driver Christina was very efficient and polite.
Karen M. le
Kevin runs a great facility. Everyone was friendly and knew their job. When we picked up the UBox two safety clips were missing and it took 20+ minutes to correct with one clip being makeshift
Lori H. le
Staff very helpful and friendly.
Kari C. le
Great customer service with frequent communication!
HSIAO Y. le
There is only one lady serving in the area for Ubox delivery service. I was forced to change the delivery date since she did not work on the weekend. My uboxes sit in the facility for four days.
bill w. le
We rented them to keep our stuff in for our household auction. They were a lifesaver to have. Very courteous people to work with and they picked them up the morning of the auction so they were not in
Jeff K. le
👍🏼
Chamee Y. le
Kristina and Jennifer have been extremely helpful and professional with everything from arranging pick-up/drop off schedules and making sure the box was securely stored. It was a pleasant experience.
Suzanne S. le
We only had a delivery and worked with Kristina. She was GREAT! We really enjoyed working with her. She was very helpful in answering all our questions and working with us on the timings
beth b. le
Online ordering system was not user friendly, slow, hard to use,.selected inappropriate dates and delivery times. Decatur staff were excellent! Never visited facility so questions poorly designed surv
Janet K. le
The two U-Haul storage containers were great! I had them for eight weeks. They kept my items clean and dry. I'd definitely recommend using them to others. Thanks for helping make my remodel easier
ted m. le
The agents we worked with were very helpful and able to accommodate our schedules. Friendly, prompt on deliver and pick up times for the U-boxes so that there was no disruption to our neighbors.
ted m. le
These ladies do a great job!
justin w. le
The staff worked well with my needs!