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The process was very streamlined and personnel were fabulous and helpful. Thank you.
Maddie was so polite and professional. Please give Maddie a big fat raise.
Staff quick efficient friendly Well run business used several times
1st I was charged 3 times bit was told my crd would jst be on file. 2nd I was nagged by this company location 3rd The guy who checked the truck back in & took final payment didn't know what he was doing.
I wanted a contactless pick up and delivery. Both times someone came within six feet of me. And none of them had a mask. Maddie was also very rude when she came to grab the keys from me. She accused me of putting my own lock on there and when I told her it was their lock she had to ask me what the combination was. Very unprofessional. I am not pleased with my service at all.
Your associate didn't explain the extra fee if you go over millage
I always love using this location. Staff are super helpful and always very nice. Storage units are clean and easy to access. My car battery died in the parking lot because I had left my lights on, and a staff member even came over and asked if there was anything he could do to help!
The truck had what appears to be soda stains, the passenger door had a hard time staying closed which is a safety issue. The clerk who waited on me gets 10 stars, he was very courteous and patient and very efficient and knowledgeable. Transaction was smooth.
This location has the most friendly employees and they are always so helpful!
I seen no need for improvement. The process was quick and easy. The staff explained everything thoroughly and answered the questions that I jad thoroughly.
A little grease on the trailer hitch ball would've prevented the scuffing that occurred.
Nothing I can think of
Very helpful
Well done.
I don’t remember the man who helped me but he was wonderful he made sure I got exactly what I had needed thanks again
Great staff
When choosing a moving helper on the uhaul site choose carefully read the reviews and don't always go with the cheapest mover. Alpha Movers in Decatur were extremely professional and came to our rescue when Coleman Beaufort failed.
Everything was easy and perfect!
The trailer lights didnt work correctly, there was damage to the trailer, the tires were over inflated and had cracks in the tread, the door was difficult to open and shut.
Staff always friendly knowledgeable and efficient
Make sure you know exactly what you have available.
I was called because of a small dent on the bed of the pickup I rented Saturday the 26th of September. I said I had pictures of the truck that I took at home before leaving on my trip. And I had not damaged it. I went there right away and showed the picture to the man. He said that he believed me and he talked to the GM . I learned a lesson about renting anything from anywhere with this experience to take a lot of pictures before leaving the place of business. They were kind and pleasant to deal with but they should have suggested that I take pictures before leaving the lot.
I was treated very well every time I had contact with them by phone or in person.
Your milage rates are too high. The price you advertise is very miss leading.
Always have had good experiences with your employees. They are friendly nice and very courteous. I will highly recommend thus location to everyone who needs a truck to move or storage help.
Truck was very clean. Lots of moving materials available for purchase in store. Staff was very friendly and efficient. We would definately use this location again to rent a truck.
If turned in early at another closer location, a refund would have been appreciated since I did not travel the full distance.
Very good customer service
The girl working was very wise and informative. She was very helpful and polite. She should be promoted to a management position.
Kevin was great! Very accommodating and friendly! I would recommend uhaul to anyone looking for moving needs and storage!
GM was very helpful
The staff at the Decatur location has been amazing from our very first visit! We pretty much came in contact with them all at one point or another, EVERYONE was polite, professional, knowledgeable, and friendly! Kevin has a great crew!!
Location was great for reservation, pick up, and return. Problem was that trailer got a flat tire just a couple of miles out of town and the roadside assistance took 3 hours to swap a tire. Ridiculous delay that shot my whole project schedule.
n/a
The staff are All amazing and so helpful during stressful week of moving. They all made sure I was set up for the most effective and efficient move and storage. Kevin and Justin were awesome and instrumental in making sure my move went smooth.
Tank wasn't completely full, a couple gallons off full.
Customer service was HORRIBLE. It took 45 minutes to check-in even though I had already done so online. Part of the issue was that the person waiting on me clearly wasn't well-trained yet. He had to go get a co-worker two or three times for assistance. Instead of staying close by to help him, she kept leaving only for me to have to tell her that maybe it would be a good idea to stick around. She then disappeared again. I paid for 36 furniture pads. I was given SIX. I had to go into a pile of pads myself to get what I paid for. Lastly, they did NOT have the truck ready when I arrived. They handed me a key and said, “it's over across the [very large] parking lot facing Pershing.†I had to guess which truck the key went to. Very disappointing experience!
N/A keep doing what you are doing
I was limited to less than 4 hours with the rented uhaul an told I still had to pay full price but they limited the amount of time you can have it on the weekends due to it being the weekend. Absolutely ridiculous! Then why did I have to pay for a full day?
Stole money wont give it back both uhaul and corporate both lied. Do not use uhaul.
I set the alarm off twice; I didn’t realize I needed to insert my code to deactivate it. It would have been helpful to have that detail highlighted in the email that was sent. The staff was wonderful and helpful and made the move in very easy
Staff is top notch! Everyone is extremely knowledgeable and friendly!
Very clean building! The personnel were very friendly and got us checked in quickly. No issues with the return.
Your computer system is appalling. At both my departure point and destination point, a half-hour computer glitch while on the phone which tied up at least one associate and eventually at least one member of management was the rule rather than the exception. And this went on for the entire year I used U-haul products and services. How does anyone get anything done? Your personnel are the absolute best, they deserve the the tools to do their job!
The onsite manager that handled my storage transaction was Extremely knowledgeable and helpful. I recommended a UHAUL storage the same day to my sorority who has been looking for a climate controlled unit to store items for our organization.
My visit was good. There is nothing that I see you need to change
I rented a car hauler at 3:30 in the afternoon. Sometime during the paperwork process manager mentioned something about 7:30 in the morning. I didn't think anything of it thought I'd be down at the trailer before then so didn't matter. Delay happened and I got the trailer back at 8:30 and the manager charged me a second day rental because I was supposed to have it back by 7:30 because he had rented it to someone else. Standard rental is 24-hour and he did not make a significant deal out of the 7:30 time. So I was charged full price for a partial day rental then he charged me a second day because I didn't have it back at 7:30 which was a piece of information he basically glossed over. He was not customer focused he was focused on the dollars. I left as a very frustrated former customer.
Everyone was so friendly and professional. Prices and selection are great. Nice that they actually check out your hitch, do the hook up and test the lights before you leave. And they also remove the trailer when you return it. After renting from a place that once they had your money, you were on your own with hookup, safety checks and return, the service at U-HAUL Moving & Storage on Pershing Road was very appreciated. Highly recommend!
Location and truck were clean. Pick up and drop off was quick and efficient.
The 24 hour return process was far from easy. None of the steps or processes seamed to apply to a trailer. I ended up just leaving it and hoping for the best
The person who helped with (I think Maddy) cargo van rental was very friendly and good to work with.
Lower the damn prices or have weekly rate I rented a van for 5 days and a pickup truck for the next two day and 550 miles cost about 525 to 550 dollars that is a bit outrageous need to have weekly rates lower I would have rented longer if wouldn't have been so freaking high on price
Customer service people are excellent!!
Good people to work with
Everything was great, keep up the good work.
A VERY WELL RUN BUSINESS, MGR WELL VERSED & EFFICIENT
Give me the same great service and same person who waited on me.
I rented an auto transporter from them, originally telling them that I needed it from 9 am to 3 pm. At around 1:30 PM, i contacted them indicating that i needed some more time with it and wanted to know if I could have it a few more hours. They told me that it wasnt a problem as no one had it rented behind me but had to start a new contract which meant that they were going to charge me a 2nd rental fee. I declined and had to turn around and head back not being able to complete what I had rented the transporter for. I get that is policy and I would understand it if some had rented it behind be ans they needed back. Or I would understand if they charged like 5 or 10 dollar fee for keeping a touch longer but it was redictolous to charge a whole 2nd rental fee. Definitely left a sour feeling in me.
N/A
I rent from I-Haul a lot and I have never had a bad experience. Their always available.That means a lot.
Easy to set up account and get storage supplies. The store was very helpful.
Thank you for your kindness and service.
Excellent location from home
Very helpful and friendly staff. Easy access to storage unit. Very clean and maintained units. Highly recommend this place and would definitely use it again, if needed, in the future.
I had never rented any units for self storage before. Last year, 2019, I retired and had to downsize. Kevin Barringer was absolutely the MOST kind and helpful person at U-Haul. He worked with me as I made 3 unit changes, due to the need for more space. I am moving, and one of the first businesses I looked for was U-Haul. Thank you Kevin for your knowledge and professionalism.
Nope
Everyone was very accommodating. One woman in particular, had a great attitude every time I heard her helping someone. The process was flawless on both occasions. Thank you
I will always use U-Haul. They save the day.
Great job
Kevin was fantastic and helped me get the size storage I needed. I will definitely return of the need arises.
Great customer service. Clean environment. Good to have this level of service in Decatur. Thank you.
I was dissappointed because I only had it, storage , for a week. Then did not need it so cancelled it. thought I should of got a refund back for the 3 weeks did not use ANGRY about that. Otherwise ev
The staff was very friendly and helpful. Will use again should the need arise.
easy to rent
The staff was very friendly and very helpful. They were able to answer all of questions and you could tell they enjoyed their job! Great Staff!
The staff at the Decatur store is friendly ,helpful, and knowledgeable.All in all a very pleasant experience.
Everyone was very nice and friendly. Process was quick, and staff was very knowledgeable. The van I rented was in excellent condition and drove nice. Storage units are above average and worth the $.
We used them to store some of our belongings during a move. Never had any issues and will use them again!
The only I selected the rating at below average is before I moved out of my unit I did a chat with a representative on here asking about refunds she said I would get one from the days I didnt use it.
Staff employees were awesome and very helpful. The manager on the other hand needed a class on Customer Service. Wish this place the best but for us we will not rent or store here again.
It would be nice if you prorated. I paid basically an extra month (from the beginning and the end of each months)
Employees were rude and they took forever to complete reservation. When I first walked in the store I was in there 10minutes before someone came in to even acknowledge I was there.
Kevin and other staff were very pleasant and helpful! Also can’t beat having 1 month unit rental included with truck rental!
The lady that helped me was so friendly and personable. My only complaint was there was broken glass in my storage unit and i had to put stuff in it so i could not sweep it up.
Kevin was great during our uhaul storage and moving events. He is an awesome person and very professional even in tough situations, a truly great person to deal with.
Kevin was an awesome person to work with, he is truly an asset to your company.
Please change our mailing address: 804 W. Stratford Dr., Peoria IL 61614. Karl's email is karl_swanson@ymail.com. Thank you
Facility was busy. Manager was professional and knowledgeable. Others were not well trained and did not know how to operate system. Made for frustrating experience. All staff was professional.
Billie was awsome
Very rude storage unit had roaches and mice and when management was told nothing was done and then he became rude place suck
uh
None
My experience was excellent with a very knowledgeable and helpful employee. The unit was clean and easy to access.
The Decatur uhaul employees were everything one could want in customer service. They were friendly, answered questions, solved problems. I would not hesitate to recommend them to anyone. Thank you!
Excelent customer service and friendly staff and verry nice storage facility.
Service was good and professional. Thank you.
The 30 days free storage was great.
Kristina was awesome and a great help to me. It was a crazy move from Illinois to Idaho and then back to Illinois in a month. Everyone I dealt with from uhaul were very helpful. Thank you!
I had u-boxes delivered, moved and picked up. The driver was wonderful&helped accommodate my move over & beyond. She was excellent. Thank you for having such competent and personable lady.
I received excellent service from everyone who helped me,
Kevin and John were very helpful and accommodating. I had trouble with working the lock, and John worked with me until I "got it". I appreciate their professionalism concerning my storage needs.
went Sunday to put items into my storage unit they were to be open at 9am, needless to say they weren't, it was a little after 10am I had to wait for 20+ minutes for someone to get there to open them.
The delivery driver Christina was very efficient and polite.
Kevin runs a great facility. Everyone was friendly and knew their job. When we picked up the UBox two safety clips were missing and it took 20+ minutes to correct with one clip being makeshift
Staff very helpful and friendly.
Great customer service with frequent communication!
There is only one lady serving in the area for Ubox delivery service. I was forced to change the delivery date since she did not work on the weekend. My uboxes sit in the facility for four days.
We rented them to keep our stuff in for our household auction. They were a lifesaver to have. Very courteous people to work with and they picked them up the morning of the auction so they were not in
👍🏼
Kristina and Jennifer have been extremely helpful and professional with everything from arranging pick-up/drop off schedules and making sure the box was securely stored. It was a pleasant experience.
We only had a delivery and worked with Kristina. She was GREAT! We really enjoyed working with her. She was very helpful in answering all our questions and working with us on the timings
Online ordering system was not user friendly, slow, hard to use,.selected inappropriate dates and delivery times. Decatur staff were excellent! Never visited facility so questions poorly designed surv
The two U-Haul storage containers were great! I had them for eight weeks. They kept my items clean and dry. I'd definitely recommend using them to others. Thanks for helping make my remodel easier
The agents we worked with were very helpful and able to accommodate our schedules. Friendly, prompt on deliver and pick up times for the U-boxes so that there was no disruption to our neighbors.
These ladies do a great job!
The staff worked well with my needs!
