Évaluations des clients U-Haul Moving & Storage of Decatur
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Decatur
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Kristiann R. le
Nothing
Susan A. le
The young lady that was the agent upon my return was less than pleasant. poor customer service. Not rude or anything....just unpleasant and I asked a question about my total and it was a bit of an inconvenience to her.
Addison B. le
The only bad part about my experience was that they didn’t pull my uhaul up. I had to drive out to Pershing road to pick it up which was fine at the time, but upon returning it I had to bring it to the front of the store so when everything was finished, I had to walk all the way out to Pershing road to get my car.
Stephen S. le
Awesome location! From vehicles to boxes and everything in between they have it all. Great staff. Even have storage with inside unloading.
Cheryl P. le
They're learning the system, so I'm sure they will only get better.
Ky T. le
Was overcharged for storage pod, and now they can't find it in their system.
Dorris B. le
Very rude storage unit had roaches and mice and when management was told nothing was done and then he became rude place suck
Betty R. le
Denise was awesome! Great customer service
Cleveland T. le
Check key box and not call customer to ask where did you put keys
Brian C. le
Very friendly person at the counter.
gregg h. le
The Decatur and Galesburg, Il U-Haul staff were very courteous, helpful and professional! I highly recommend!!!
FRED S. le
Folks there were great. Helped me beyond what I expected. Super polite and friendly. Great experience.
Charlotte P. le
Make sure equipment is in condition NOT to leave someone stranded with a flat tire at night! Make sure all marker lights are in working order so there are no dangerous conditions at night.
Andrew P. le
Great staff- easy to work with and very friendly. Efficient!
SHERYL N. le
Easy to reserve the trailer. Pick up was efficient and return was simple. Going to need them again in 30 days for another move
Jennifer R. le
Reserved online, but online pickup was issue but the staff at this location is awesome.
Jo Ann B. le
Your location, staff, and pick-up are outstanding. My problem is I was a first timer to use such a service and really did not know the questions I needed to ask. For example--would it be cheaper to rent one way only? Does it matter how long the 3 day is? Like they told me later 24 hrs. This would have been helpful to us. Denise was especially kind and helpful upon return with the trailer!!
Lorraine E. le
Denise is outstanding. I really appreciated her help.
Marlene P. le
I moved twice in five weeks, Bonnie moved me both times in Richmond, IN. She is very personable and an asset to your company. Both times she (along with the mover in Jacksonville, IL , were very good keeping me informed on the status of my pods. They were on time and friendly. I would highly recommend both of them and U-Haul for anyone moving.
Donald R. le
uh
Duane E. le
None
Sally W. le
highly recommend this place for storage.
Ruth R. le
It would be nice if week end rates were cheaper. I also feel the number of free miles is way too low.
james l. le
New location, good access and helpful personnel.
Kelsey S. le
10/10
raneisha p. le
The entire staff was helpful and great, they accessed your needs and provided not only great customer service but great solutions!
Angela B. le
Driver, Christina, was very helpful and personable. She provided great customer service and responded promptly to my inquiries. The manager, Kevin, also did a great job in helping me over the phone when there was a problem with my billing information.
Nancy S. le
I think this is a good method for transporting items such as lawn furniture and tools I wouldn’t shop anything valuable as these are just wooden boxes All my items came in mostly alright a few things had been banged in transport but nothing I can’t fix.
Craig B. le
My experience was excellent with a very knowledgeable and helpful employee. The unit was clean and easy to access.
RUSSEL S. le
Add the pick up location address in the confirmation email would be helpful. The webpage doesn't include it.
dianne g. le
Excellent service.
Carol B. le
I can't think of anything to improve on right now. We were fully satisfied with our experience.
Jim B. le
help provided in this moving experience was greatly approciated
William J. le
Nothing, staff is great and hospitality is great as well
Rebecca T. le
Fix the driver's side door! The noise at highway speed caused by the ill-fitting door was absolutely deafening! I literally held my ear 90% of the trip from Champaign, Illinois to Jefferson City, Missouri. Still, my left ear had a ringing in it for many hours after the trip. My finger, arm and ear were sore for a day afterwards. This should have been addressed before we picked up the truck.
Stacey T. le
Helpful and efficient!
Colin L. le
The staff was great, the fact that the truck blew a hose, leaked coolant all down my street, and left your employee at my first location for hours could have been marked as a coincidence. When our containers were picked up two days late because another truck broke down it shows there’s no coincidence. Your trucks are your means of business and the main hinge-point of customer satisfaction and timely results. Not to mention your employees safety and schedule. Keep reliable trucks or don’t do the business.
William J. le
I don't think this location needs improvement. The process was fast and painless. The general manager was great both times I've used uhual. Will bee using them again soon.
Mary D. le
The Decatur uhaul employees were everything one could want in customer service. They were friendly, answered questions, solved problems. I would not hesitate to recommend them to anyone. Thank you!
Bertha N. le
Keep doing what you're doing.??
virginia b. le
I found out that I needed another box thought I could do with 3 but needed 4 all my things arrived in perfect condition !!
john b. le
The nicest folks ever.
James Z. le
Good luck. My treasures were saved and stored.I have a small car and to access a truck helped a lot.others wanted to charge me $200 to transport.uhaul saved me enough to have someone help.
rodney c. le
Excelent customer service and friendly staff and verry nice storage facility.
Jonathan B. le
The staff at this location is awesome Kevin John Nancy Denise and anybody else that I did not mention The reason that I first came to this location is because the original location did not have the equipment that I had reserved The staff is very helpful very pleasant and great to work with There is there is locations closer to my home that with the experience that I’ve had at this location I will not go anywhere else even when it comes down to driving out of my way Thanks you guys! You ROCK!
RANDY M. le
The general manager went out of his way to make sure my experience went the best it could. Also, I've never seen a location and it's fleet so clean.
paula l. le
The staff was very helpful. Would use this location again. Neat, clean, tidy store. So glad you moved into the old Kmart.
Brian C. le
excellent experience dealing with uhaul
Kevin S. le
Very friendly & helpful employees. Trailer was in good shape and tracked great. No problems with anything. Thank you.
Mary j. le
Great customer service??
Cliff B. le
It would be awesome if you had inside storage for RV's!
Scott B. le
Very helpful a good team
Michael R. le
Very friendly and helpful staff!
Eric B. le
Kevin was great! Equipment was ready when I got there. He hooked it up for me. It operated just as described. He then unhooked it when I returned it. Process was quick, and efficient. I feel I got s good value. I would definitely recommend it to a friend in need. I will definitely be back.
Cameron E. le
The employees was nice and friendly I had a great experience using a U-Haul for the first time ever in my life .
Lacora t. le
Service was good and professional. Thank you.
randy z. le
I know the box of the truck is not waterproof but I think that those need to be checked periodically running a hose on the top to check for leaks,the truck I rented had a leak on the top because my bed got wet,and the light in the back was burned out.
Jerry W. le
Excellent service! Would definitely come back again.
mike l. le
Manager helped with pick-up. All staff were helpful, patient and friendly. Good experience from start to finish.
BENJAMIN S. le
The 30 days free storage was great.
lori w. le
Kristina was awesome and a great help to me. It was a crazy move from Illinois to Idaho and then back to Illinois in a month. Everyone I dealt with from uhaul were very helpful. Thank you!
Sandra R. le
I had u-boxes delivered, moved and picked up. The driver was wonderful&helped accommodate my move over & beyond. She was excellent. Thank you for having such competent and personable lady.
Wendy D. le
I received excellent service from everyone who helped me,
Julie S. le
Kevin and John were very helpful and accommodating. I had trouble with working the lock, and John worked with me until I "got it". I appreciate their professionalism concerning my storage needs.
robyn l. le
went Sunday to put items into my storage unit they were to be open at 9am, needless to say they weren't, it was a little after 10am I had to wait for 20+ minutes for someone to get there to open them.
kent w. le
The delivery driver Christina was very efficient and polite.
Karen M. le
Kevin runs a great facility. Everyone was friendly and knew their job. When we picked up the UBox two safety clips were missing and it took 20+ minutes to correct with one clip being makeshift
Lori H. le
Staff very helpful and friendly.
Kari C. le
Great customer service with frequent communication!
HSIAO Y. le
There is only one lady serving in the area for Ubox delivery service. I was forced to change the delivery date since she did not work on the weekend. My uboxes sit in the facility for four days.
bill w. le
We rented them to keep our stuff in for our household auction. They were a lifesaver to have. Very courteous people to work with and they picked them up the morning of the auction so they were not in
Jeff K. le
👍🏼
Chamee Y. le
Kristina and Jennifer have been extremely helpful and professional with everything from arranging pick-up/drop off schedules and making sure the box was securely stored. It was a pleasant experience.
Suzanne S. le
We only had a delivery and worked with Kristina. She was GREAT! We really enjoyed working with her. She was very helpful in answering all our questions and working with us on the timings
beth b. le
Online ordering system was not user friendly, slow, hard to use,.selected inappropriate dates and delivery times. Decatur staff were excellent! Never visited facility so questions poorly designed surv
Janet K. le
The two U-Haul storage containers were great! I had them for eight weeks. They kept my items clean and dry. I'd definitely recommend using them to others. Thanks for helping make my remodel easier
ted m. le
The agents we worked with were very helpful and able to accommodate our schedules. Friendly, prompt on deliver and pick up times for the U-boxes so that there was no disruption to our neighbors.
ted m. le
These ladies do a great job!
justin w. le
The staff worked well with my needs!