Le client n'a pas laissé de commentaire.HOWARD S.
Customer Reviews for U-Haul Moving & Storage of Decatur
Pour nous contacter
Decatur, IL 62526
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.TINA M. | Expérience générale
Everything was nice and clean, employee was respectful and helpful, only complaint I have is it was kind of uncomfortable sitting straight up. Can't let seat back a little bit.ANTONIO J.
Jordan was an excellent help. Great service and very friendly. Top notch.JAMES H.
Le client n'a pas laissé de commentaire.Steven B. | Premières impressions
Love the room should have went with 10x15 but I made my choice work. Building was very well maintained. Love the fact you was given a new lock along with your unit. Love the inside unloading and use of carts. Love the access control to the building. Love the fact it's climate controlled.Lawrence H. | Online Move In
I was charged 7 $extra for the dolly that came with the truck, and DID NOT use. It seems to be an excessive charge. Also, the storage rooms need to be fumigated. There were cockroaches in my belongings when I picked them up from storage.JAMES J.
Everything was easy to do to reserve the truck online. The free storage unit for 1 month with 1 way rental was a major savings as well as very helpful. The people I interacted with during pick up and drop off were polite and professional. I will use U-Haul again. To be honest you guys are killing it keep it up.Lawrence H.
Le client n'a pas laissé de commentaire.Robert J.
Le client n'a pas laissé de commentaire.cathy l. | Premières impressions
Le client n'a pas laissé de commentaire.Tyler B. | Premières impressions
Le client n'a pas laissé de commentaire.LACEYELIZABETH W.
They gave me the wrong unit, for starters. I found a charge on my credit card even though the first month is supposedly free. There is a box of poison in each unit, and it concerns me that you have a critter problem. I plan on moving out very soon.Terry H. | Premières impressions
Associate who got us checked in was very friendly and knowledgeable.Monica C.
Le client n'a pas laissé de commentaire.Cody R.
Because as I ask for more time ,the worker made it so I could get more time. And that is putting customers first,I love service like this one,Thank ULOIS S. | Premières impressions
I paid for a secure unit for several months from day one the alarm did not work on the unit. Multiple times the shop guy was in the building smoking.Cory J. | Expérience générale
The guys at my location are awesomeMARGARET F.
Le client n'a pas laissé de commentaire.LAURA A.
Le client n'a pas laissé de commentaire.Gregory P.
Clean and well lit facility.GREGORY P. | Expérience générale
Le client n'a pas laissé de commentaire.ABEL G.
Jordan was amazing I called earlier yesterday about 11am and spoke to John and I told him I moved out. He said he would check and send me an email he never did and I was due to pay on my storage the next day!!! I called back around 5pm and Jordan answered I told him my situation he promptly went and look at my unit saw I moved out. He immediately moved me out and sent me a move out receipt to my email!!!! Thanku so much Jordan great customer service LATONYA W. | Expérience générale
vehicle was dirty on the outside and cab smelled of smoke.TRENTON R.
Le client n'a pas laissé de commentaire.Scott B. | Premières impressions
Thank you for making my moving experience easy and stress free!ALLISON L. | Expérience générale
I had difficulty getting my location pulled up through your website. It cost me 20 $. My only â€œcomplaintâ€JENNIFER K.
Le client n'a pas laissé de commentaire.Lisa E. | Expérience générale
Employee was courteous, friendly and helpfulJAMAAL H.
The customer service that Cadean gave at the Pershing location in Decatur was amazing and I would recommend anyone to go there. He went above and beyond. Showing me where my storage was and how to use the key pads to get in after hours.?CHERYL P. | Premières impressions
At this point...nothing...JAMES A.
Le client n'a pas laissé de commentaire.DANIEL C.
This is my first experience renting a U-haul. I wasn't sure what was involved. I downloaded the App and completed it on line. When I arrived it seemed what I had done on line was duplicated. The customer service representative at this location was excellent! So it was no fault of his. I just felt like I didn't need to complete the online process.STEPHEN M.
Le client n'a pas laissé de commentaire.GWENDOLYN M. | Premières impressions
Trailer we were pulling the straps were worn. One came undone in transit. Trailer had mud and gravel in grooves. Tires were dangerously worn . Truck engine was loud. Engine made noise in like rocks in it while driving itCATHY H.
Excellent staff. They were polite and helpful.ed y. | Expérience générale
Receiving invoices has been challenging.Dream Catchers O. | Premières impressions
Very friendly and on point with everything I neededTACARRA W.
Decatur Il u haul staff is the best in town! I love the prompt service you receive with a nice voice welcoming you too uhaul as soon as you enter the door. I recommend uhaul too everyone I know who be in need of a uhaul or storage.SHIRLEY P. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher D. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID F.
Le client n'a pas laissé de commentaire.RUSSELL A.
Very professionalMICHAEL S. | Premières impressions
Excellent service à la clientèleZACHARY H.
Love this place, everyone is great here.Achim L. | Expérience générale
I was charged for using the dolly however I did not use it. It was undone and no seal on it when I got the truck. So, I guess just make sure the equipment is sealed before someone else uses it that way the wrong person does t get chargedBRIANNA M.
Awesome, thanksAchim L.
Le client n'a pas laissé de commentaire.Adam W.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Sarah J.
Le client n'a pas laissé de commentaire.SARAH W. | Premières impressions
Le client n'a pas laissé de commentaire.ARCHIBALD P.
Le client n'a pas laissé de commentaire.Linda B. | Expérience générale
Le client n'a pas laissé de commentaire.MARSHELLE T.
Excellent service à la clientèle.Mohammed K.
Le client n'a pas laissé de commentaire.CHARLOTTE C.
The employee's at this drop off location were awesome!MATTHEW WAYNE G.
Le client n'a pas laissé de commentaire.Lena C. | Premières impressions
Le client n'a pas laissé de commentaire.Bridget R.
Le client n'a pas laissé de commentaire.JAMES G.
Le client n'a pas laissé de commentaire.DEAN P. | Premières impressions
God Bless You All! Everything was great.GLENN J.
Le client n'a pas laissé de commentaire.Gladys J. | Premières impressions
Le client n'a pas laissé de commentaire.David W. | Premières impressions
Le client n'a pas laissé de commentaire.BRIANC K.
Layout of the store is confusing.Lisa I.
Uhaul was very good to us and we would use them again if needed!!Sandra R. | Expérience générale
Hire more people.BILAL F.
Le client n'a pas laissé de commentaire.Staci M. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT D.
Le client n'a pas laissé de commentaire.JEFFREY M.
Le client n'a pas laissé de commentaire.ADRIANA G.
Le client n'a pas laissé de commentaire.BRIANC K.
Le client n'a pas laissé de commentaire.David M.
Good serviceBOBBY H.
I would however warn them that they need to make sure that all the lights are workingJonathan S.
Only problem was the mirrors were stuck and could not be adjusted.REBECCA R.
Le client n'a pas laissé de commentaire.Susan S. | Expérience générale
Le client n'a pas laissé de commentaire.Jim G. | Expérience générale
Typically the service here is decent. Always friendly employees. Last rental was awful. I'm hoping it's not due to new management. Took over a hour to wait in line and pick the truck up. Then I had to walk a mile to find the truck. Nobody could tell me where it was. It was way out on Pershing road. Then the passenger door would not shut properly didn't realize this until we were on the hiway. And on top of it they gave me no key to the padlock. This was a huge ordeal as I had to pay someone to stay with it to guarantee nothing got stolen out of the back. This rental was totally awful. I use to rent from this location twice a week and I've never experienced such an awful ordeal.KIMBERLY W.
We rented a tow dolly and 20 min later didn't need it. Scheduled to return it 45 min away and when I called to change return place since we were still right by uhaul was told I Couldn't do that. So had to drive a empty trailer 45 min to home just to return it there. Noone could help and if I returned it to the place I rented it I would be charged 3x the cost. The place I rented service was fine but getting no help was VERY frustratingDANNY S.
Le client n'a pas laissé de commentaire.RONALD D. | Expérience générale
Find me a trailer within my requested location instead of 80 miles 1 way.CHARLES F.
Le client n'a pas laissé de commentaire.Greg C.
Le client n'a pas laissé de commentaire.JENNIFER G.
double check for pads and appropriate dolliesMatthew N.
I was happy with the help i got. Very good place also very clean inside il give 5 thumbs up guy'sAntonio M. | Premières impressions
Le client n'a pas laissé de commentaire.Justin L.
Le client n'a pas laissé de commentaire.Kenneth K.
The trailer wiring harness needed some work. Found that some of the insulation had come off.TIMOTHY F.
Gas gage in the truck was not reading correctly.MOLLY G.
Le client n'a pas laissé de commentaire.GORDON G.
Le client n'a pas laissé de commentaire.JORDAN C.
Everything was great!MATTHEW E.
I just want to say thank you to Dennis for all the help, he really made things go smoothly for me during such a stressful time!JOSEPH N.
Entire staff is super friendly and knowledged in all areas of the facility. Will use the storage facility again if the need arises and will definitely use the equipment/trailer rental services again. And great prices on the quality storage boxes, by the way!donna v. | Expérience générale
Le client n'a pas laissé de commentaire.TAMARA A. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica C. | Expérience générale
Very good local service. Phone app was pretty bad though.MATTHEW J.
Le client n'a pas laissé de commentaire.ISRAEL F. | Premières impressions
They were good and thoughtful and work with me with my situation. Two thumbs upRoger D. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTOPHER J.
Darrell, your guys were awesome here and so helpful. Thank you much!!Achim L. | Premières impressions
Le client n'a pas laissé de commentaire.JEFFREY M.
Awesome experience and super friendly and helpful staff. I have never stored my stuff before and this was a great experience. The staff very friendly and helpful. Big Thank you!!Achim L.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Janet C. | Expérience générale
It was simple and fast service. I was highly satisfied. I was a little nervous about having to give them my car insurance because I don't want my car insurance on anything but my vehicle but they didn't even need my car insurance all they needed was my driver's license and I was glad about it. I will definitely go with them again if I move again.KEITH T.
Le client n'a pas laissé de commentaire.Bobbie H. | Expérience générale
Add a backup camera, a small LCD screen in the cab with the backup camera would be perfect. Ramp needed greased or lubricated, was difficult to pull it out. BLUETOOTH RADIOS. VERY EXPENSIVE, 150 $for a 24 hour rental with only 70 miles put on the vehicle, seems kinda steep to meBRYAN J.
Le client n'a pas laissé de commentaire.James E. | Premières impressions
Le client n'a pas laissé de commentaire.Erwin W. | Expérience générale
Le client n'a pas laissé de commentaire.QUANTEZ W. | Expérience générale
Le client n'a pas laissé de commentaire.Beverly T.
Le client n'a pas laissé de commentaire.BRANDON R.
Le client n'a pas laissé de commentaire.Carlans N. | Expérience générale
Staff was knowledgeable, helpful, and friendly. Each person I talked with knew the equipment and installed the trailer expertly weill.JERI B.
Management was awesome both General and Asst manager! I witnessed great patience with customers on their most stressful moving day! Great experience!DEANGELO S.
Very clean, very friendly staff, they were easy to work with on settling up my past due fees. Merci.Jennifer T. | Expérience générale
Le client n'a pas laissé de commentaire.Samantha B. | Premières impressions
Le client n'a pas laissé de commentaire.Andrea S.
need cruise controlMELVIN F.
Le client n'a pas laissé de commentaire.MICHAEL W.
Nothing. The employees are amazing at this location. So helpful.CYNTHIA M.
Le client n'a pas laissé de commentaire.DEAN B.
Le client n'a pas laissé de commentaire.ANDREW H.
Le client n'a pas laissé de commentaire.GLADYS J.
Le client n'a pas laissé de commentaire.JEFFREY S.
Le client n'a pas laissé de commentaire.CASEY W.
Le client n'a pas laissé de commentaire.Michelle S. | Premières impressions
Le client n'a pas laissé de commentaire.RESAWON N. | Expérience générale
I stored a mattress and box springs for more than a year in climate controlled and they still smelled like new. Awesome!!Anita Q. | Expérience générale
Speedy polite service! In and out on pick up and return went flawlessly!LARRY C.
Staff was very helpful and polite.Quick service. Equipment was in good order. Prices was good.John S.
Le client n'a pas laissé de commentaire.QUANTEZ W. | Premières impressions
Le client n'a pas laissé de commentaire.teri Y.
Le client n'a pas laissé de commentaire.Karen W. | Expérience générale
Le client n'a pas laissé de commentaire.Rosalind W.
Le client n'a pas laissé de commentaire.KEVEN O.
Over charged my card. Couldn't get ahold of anyone to help me resolve the issue.SIERRA L.
It cost me a great deal of unnecessary money. The guy refuse to give me the key to storage and the truck he said I can get the storage key when I'm finished with the truck. Well when the loading was finished it was closed which cost me 159 more dollars to hire new movers to unload the next day. I was given a storage inside at the very end very expensive lesson never again uhaulmarsha c. | Premières impressions
Very helpful. Although it said the lock would be in the space it wasn't but the gentleman at the front desk was super helpful. Asked if I had any issues with checking in and wanted me to know they were there if there were any issues to let him know.Marybeth A. | Online Move In
Le client n'a pas laissé de commentaire.AURELIO C. | Premières impressions
Le client n'a pas laissé de commentaire.KASSIDY G.
Le client n'a pas laissé de commentaire.Erica B. | Expérience générale
The problem was returning. It wouldn't let me check out. On my phoneLATISHA B.
Le client n'a pas laissé de commentaire.LARRY R.
N/aLashanda J. | Premières impressions
Le client n'a pas laissé de commentaire.TRAMAINE P. | Premières impressions
Very nice people especially the manager was very very niceNAZMI B.
Le client n'a pas laissé de commentaire.GERALD M.
Le client n'a pas laissé de commentaire.STEVEN W.
Le client n'a pas laissé de commentaire.Tiana C. | Premières impressions
Le client n'a pas laissé de commentaire.Emma W. | Premières impressions
You should inform customers who use the mobile pick up option that they will need 2 references who can answer the phone at that moment. It wouldve actually been quicker to just go inside the store for me.MICHEL W.
Nice selection of moving options. Super friendly and helpful staff. Will continue to use this location for moving and storage needs.donna v. | Premières impressions
Le client n'a pas laissé de commentaire.Carl A.
Professional, friendly & helpful staff. Clean, modern secure facility!!Tramaine P. | Premières impressions
Le client n'a pas laissé de commentaire.Karoll J. | Expérience générale
This location did excellent job no issues.ANGELA R.
Great serviceLINDA C. | Premières impressions
It’s not worth it they owe me 60 dollars I still never moved in storage yet I got the storage on 04/30Patrice S. | Online Move In
Great group of employees polite and helpfulDon B. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica B. | Expérience générale
Le client n'a pas laissé de commentaire.justin b. | Expérience générale
Le client n'a pas laissé de commentaire.Terra R. | Premières impressions
Le client n'a pas laissé de commentaire.Dereck U. | Premières impressions
Le client n'a pas laissé de commentaire.Carol S. | Premières impressions
Move in was easy, convenient and the entry/access procedure explained to my satisfaction. Further access has been simple and convenient.Nelson L. | Premières impressions
Le client n'a pas laissé de commentaire.Jeff C. | Premières impressions
Beyond easier than i ever expected. Was a contactless after hours move in with a free first month and free lock with only a 7,95 processing fee. Maximum security and climate controlled with inside bays to load and unload to escape the frigid outside winter conditions. Never been happier with a storage process which is why i took the time to write this reviewTravis T. | Online Move In
Le client n'a pas laissé de commentaire.Amy W. | Expérience générale
Climate control. Security.Gaurang P. | Online Move In
Le client n'a pas laissé de commentaire.Karoll J. | Premières impressions
Le client n'a pas laissé de commentaire.Bobbie H. | Premières impressions
Due to the office being closed, I had know access to a broom to sweep out the very little glass from a small broken lamp that was left behind leaving me to be charged the beyond unacceptable outrageous unacceptable 100 $cleaning fee that I was NEVER told about or explained!! Plus the guy lied and said the gas was just under the same level it was when picked up. Me and my 2 sons made sure the gas was definitely returned with the right amount of gas, but still charged me 50 $. Needless to say I'm outraged at this 150 $total RIP off fee!!! And will be spreading the word of how Uhaul will screw you over every chance it gets!! Plus the guy who sold me the lock for my uhaul storage only sold me 1 lock & never told me that my storage would be 2 separate units. I was given the impression it would be 1 big unit, not 2 different ones.Summer B. | Premières impressions
The process was very streamlined and personnel were fabulous and helpful. Merci.Kelly B. | Premières impressions
Le client n'a pas laissé de commentaire.Junie W. | Online Move In
Kevin was great! Very accommodating and friendly! I would recommend uhaul to anyone looking for moving needs and storage!Daniel H. | Premières impressions
The staff are All amazing and so helpful during stressful week of moving. They all made sure I was set up for the most effective and efficient move and storage. Kevin and Justin were awesome and instrumental in making sure my move went smooth.Adam T. | Premières impressions
I set the alarm off twice; I didn't realize I needed to insert my code to deactivate it. It would have been helpful to have that detail highlighted in the email that was sent. The staff was wonderful and helpful and made the move in very easyShondra L. | Online Move In
The onsite manager that handled my storage transaction was Extremely knowledgeable and helpful. I recommended a UHAUL storage the same day to my sorority who has been looking for a climate controlled unit to store items for our organization.Stacey Y. | Premières impressions
Le client n'a pas laissé de commentaire.Kelli H. | Premières impressions
Le client n'a pas laissé de commentaire.Tammy P. | Premières impressions
The staff was very friendly and very helpful. They were able to answer all of questions and you could tell they enjoyed their job! Great Staff!Tim W. | Premières impressions
The staff at the Decatur store is friendly ,helpful, and knowledgeable.All in all a very pleasant experience.Frederick C. | Premières impressions
My experience was excellent with a very knowledgeable and helpful employee. The unit was clean and easy to access.Craig B. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!