Customer Reviews for U-Haul Moving & Storage of Denton

Évaluation :

5

I love the manager he was very nice, kind, polite. He made everything easy

Évaluation :

4

The only issue we had, is that the elevator kept stopping. Usually at the basement level, and we had to go find someone to reset it.

Évaluation :

5

Best drop off experience I have had. Really efficient and friendly service!

Évaluation :

4

Trailer needed to be swept out and the roll up door stuck but I didn’t have time to argue.

Évaluation :

5

The person on the receiving side was very cooperative he refunded me the extra gas I put Thank u so much uhaul

Évaluation :

2

The guy who helped out was very miserable and access hours were the same as office hours when it says on the door access was open til 10 pm I had to stop and spend more miles on my U-Haul truck to take it back home and come back the next day as it was not going to be open more than 30 min

Évaluation :

2

The parking lot was desolate and the key return box could not be located!. The self return did not upload photos properly and I still had to call customer service. Also, The receipt amount shown at the end of the rental had already been paid at the counter. It lead me to believe I would be charged another entire day of rental again.

Évaluation :

4

More employees.

Évaluation :

4

Not really the location fault but, U-Hauls pricing is gone way too high! I will find another way to move things next time. In 2021 I rented a 26' truck for $110 (I know there was a small discount for dropping it off where they needed it but still..) this time a 15' truck cost me $330+ the price increase is ridiculous, yall don't even pay for the fuel or cleaning the truck. And we all know the bare minimum of maintenance is done on the trucks.

Évaluation :

5

They had my vehicle and trailer ready when I came. They did a great job of explaining how to use the truck and how to use the car trailer. The truck and trailer worked well.

Évaluation :

5

All went well.

Évaluation :

5

Customer service is great !

Évaluation :

5

The staff is Super Friendly!!!

Évaluation :

4

Over charged client. Client has not seen the refund for the over charging.

Évaluation :

5

Great location

Évaluation :

5

First time renting a utility trailer from Uhaul, great experience overall. They hooked it up, tested the lights, and unhooked everything when I was done. I never had to touch a thing! Merci!

Évaluation :

3

Had a hard time finding someone to help. I waited at the equipment turn in area for sometime and had employees just walk past. I finally had to walk the lot to find someone who stated just leave the vehicle there and she'll ensure the return. Upon departing the lot had another employee who blocked the drive talking to someone in another vehicle. When asked if we can go around he was very rude. Will never use this particular location again.

Évaluation :

5

I was happy with the service and equipment. I would recommend that to anybody who wants to rent from U-Haul. Thank you for everything.

Évaluation :

3

Wish I would get refunded for part of the month that was not used.

Évaluation :

5

Nothing made a reservation online and was in and out in under 10 minutes

Évaluation :

5

All good

Évaluation :

5

They go over and beyond for the customers!

Évaluation :

5

The staff was very friendly and helpful. Totally painless experience. 10/10

Évaluation :

5

My truck that I picked up was horrible. I sat and drove for 5 1/2 hours of a horrible smoke cigarette smell I'm the truck. The truck axle was also off. This was not a good experience at all when it came to the truck. The office and staff were great. But I'm not happy at all about the truck and experience and will be calling to discuss further.

Évaluation :

5

great service, was in and out in a bit after booking online

Évaluation :

2

The employee who received us, was not friendly, he made us wait more than 30 minutes to check in, he said he needed to talk on the phone and go to the bathroom

Évaluation :

5

The gentleman that helped me at this location was great he helped me when no one else would. I have rented 3 uhaul vehicles this month and this will be my last. This experience was the worst ever. The uhaul in flower mound had check engine light. Called roadside assistance and they said catalytic converter needed to be replaced. Went and took it to the Lewisville location they gave me another one and the check engine light was in on that one. They made me drive that truck to Denton to get another one. The guy at the Lewisville location should be fired he was so disrespectful and could care less. He even made me stand in the rain while they were pulling the broken uhaul back up. I called customer care and she had a attitude like it was my fault. I work in customer service and would never treat anyone like they treated me. They have the nerve to offer me 50 dollars for my troubles. Penske or anyone else will have my business in the future I don't care if it is double the price I will pay it. Uhaul really needs to look at who they hire if they plan on running a business and providing customer service.

Évaluation :

5

S.O.

Évaluation :

5

Excellent service even though the computer system was acting up

Évaluation :

5

Rien

Évaluation :

5

Service was great and the team was prompt to my needs! Merci.

Évaluation :

5

Well I was told I would pick it up at 10:30 am at a location that was closed on Sunday on university drive or 380

Évaluation :

5

I love this location. They are extremely courteous and professional.

Évaluation :

2

The pads were not in the truck. There was no "side of the counter" area to pick up the keys, so I had to stand in line anyway. The uhaul app wouldn't let me check in the truck, so I had to go back inside to get help. The counter clerk said "it happens all the time" in the app, but she couldn't offer any solutions except to say "I'm sure it's ok. I'll make a note on your account". She never confirmed that the truck was checked out to me. I've used the app at other locations to reserve, check out and teturn trucks and other equipment and I've never had an issue.

Évaluation :

4

It is pretty good the way it is

Évaluation :

3

The tow Dolly needs to have some marker lights on the wheel wells. It is extremely difficult to see how far out the 3heels stick out at night. This makes it very difficult to see at night. Also the lights only work when you push the brakes, or when you use a blinker. THIS SLOWED US DOWN QUITE A BIT ON OUR TRIP. This made it difficult to drive at night especially during construction. This was very frustrating because we were traveling to California to spend Thanksgiving with family. I believe the lack of marker lights and running tailights makes it more dangerous to tow these dolls at night.

Évaluation :

5

This is my first time as an adult relocating to a new area uprooting and moving miles away is never fun it's tiresome, stressful, scary and confusing From the first walk in the clerks where attentive even while working with other customers I was greeted very friendly and welcoming each time I walk to the counter the storage units were just right for my personal belongings I was so relieved that the whole process was so easy for me and my children.The return was super simple I'm so thankful for people who love their jobs THANKS GUYS FOR BEING THE EASIEST PART OF THIS LIFE CHANGING STEP!!

Évaluation :

5

The alignment on my rental was WAY off. The steering wheel was at an angle when the wheels were straight and the truck shook while driving. My experiences at this location are always great, but I wanted to mention this.

Évaluation :

5

Awesome customer service. Thanks for a smooth deal.

Évaluation :

5

All was great. Fast in and easy drop off.

Évaluation :

2

I reserved a truck on the APP and when I arrived at 8:30 a.m., the truck was not ready, and the APP said to call an 800 number which said the next available customer service rep would be in about 20 to 30 minutes. I walked into the store (8:40 a.m.) and was told (rudely) that the store does not open until 9:00 a.m. While waiting outside I witnessed a truck being pulled over to a staging area and the key locked in a secure box. The APP updated with this information, and I was able to finally get the truck at about 9:10 a.m. This makes my third attempt to use the APP and 2 out of the 3 tries there were issues.

Évaluation :

5

Very quick & Efficient getting in & out

Évaluation :

5

Nothing, just keep up the great work.

Évaluation :

5

Rental of a truck was smooth, as was the immediate transition into a storage unit (location was also convenient), of which I checked out of after two months, as easy as this entire brief partnership started!

Évaluation :

4

The elevator was out of service for several days, but staff did their best to provide updates regarding status. Would be helpful to have an adequate dumpster onsite for minor trash removal.

Évaluation :

3

Better customer service

Évaluation :

5

N/A but the rep who arranged my rental was super nice and helpful. I've used this location several times over the years and always get good service.

Évaluation :

5

keep doing what you do.

Évaluation :

5

Great business and location

Évaluation :

5

Always great service at this location.

Évaluation :

1

Unprofessional told me one thing and charged me another and saying I owe money and I paid in full.

Évaluation :

1

I got a notification from uhaul saying i needed to pickup from a different location to guarantee my reservation. Then got an error saying i could do the mobile checkin. Got no blankets that were on the order. Dropping off was dangerous that there was no room for all the vehicles in the driveway were almost to the road.

Évaluation :

5

Emily was friendly and helpful

Évaluation :

2

The elevator was not working for the two months we had a storage unit. Unacceptable. When we needed to move, it was very inconvenient to coordinate with the office staff. We had to move some things up and down stairs without help. The employees we did encounter were very helpful . However, the circumstances with the elevator are unacceptable.

Évaluation :

1

Elevator was not working and there was no air conditioning on and the movers was almost two hours late and I bought a gallon of water some staff took it.

Évaluation :

1

---------- Forwarded message --------- From: priscilla connor <priscillaconnor17@gmail.com> Date: Fri, Aug 23, 2024 at 10:26 AM Subject: Re: Experience- Amy Zay To: <harrison_lamkin@uhaul.com> Again, I am following up because I was told this is the email address to reach out to. I am getting more and more frustrated with the customer service we have received. On Thu, Aug 22, 2024 at 1:29 PM priscilla connor <priscillaconnor17@gmail.com> wrote: Good afternoon, I am following up on this. If this is not the right point of contact, please let me know. Thank you. On Tue, Aug 13, 2024 at 2:35 PM priscilla connor <priscillaconnor17@gmail.com> wrote: Good afternoon, We had a very unfortunate experience at your Denton location. First, the elevator was broken. We had scheduled a move for Saturday and no notification was given to us about the elevator being broken. We had even called a day ahead and spoke to someone and informed them we would be moving the next day and still no notice was given. To remedy this, the store offered to hire movers the next day at 3pm. We showed up at 3pm and it was not until 5:30 until the movers showed up. They were angry because nobody had informed them about the electric wheelchair we informed Uhaul about multiple times (weighs about 800-1000 pounds). We were assured that the movers could help load and unload our things multiple times. The movers showed up without a moving truck, and we were told twice that the movers would have their own truck. We had to pay to rent a truck, which was fine because it was late and we wanted to get this done. The movers helped load the truck, and as we got to where we needed it unloaded they told us that Uhaul is refusing to pay for the rest of the move. The movers left and we were stranded with a Uhaul truck full of boxes and furniture. I was in disbelief, I honestly was. I could not believe we were lied to. We had to spend $300 extra to hire another set of movers to unload the truck. I would like a remedy to this situation. We had paid for August, but we will not be using storage this month. Our units were 0211, 0209, and 0601. Thank you for reading this email and I would appreciate any help you can give. Sincerely, Priscilla Connor

Évaluation :

2

We rented a second storage, climate-controlled unit. We hired a company to help us move. Upon arrival at the facility, we found out the elevator was broken! According to personnel, it had been broken on and off for a month. This caused my husband to have to help the movers. In addition, the movers were an hour late to their next job.

Évaluation :

2

elevator was out which made it super inconvenient to move items in or out to storage units beyond the first floor. the main floor was littered with trash and there was a homeless woman offering us oils and other items as we were trying to take care of business. we did not feel safe nor secure there after dark. better lighting outside and inside and someone keeping an eye on random folks just hanging out in the storage unit are all ways this can be improved from below average to above

Évaluation :

2

Personnel in facility are professional and go way beyond their responsibilities to accommodate the customer. Processed reservation for a 2nd floor unit online not knowing the elevator was out of order! Much to my surprise when I arrived after hours to start moving my stuff into the storage facility. Terminated contract and received a full refund.

Évaluation :

5

J'espère utiliser vos services dès que possible car j'ai adoré cette expérience avec vous. Surtout le très bon rapport qualité-prix. Bravo uhaul.

Évaluation :

3

The elevator was broken and there were always trucks parked in front of the loading dock so it made it VERY difficult to get to my storage unit to move out.

Évaluation :

4

Parking lot is small and made smaller with rental pods making it really, really hard to load up and leave. Felt like I almost had near accidents with other customers.

Évaluation :

4

Bonne expérience que je recommande.

Évaluation :

4

the staff was really friendly considering customers were likely frustrated with wait times. That's my only complaint is to have more cashiers during peak hours to minimize wait times to get access to your rental. Only item keeping from a 5-star experience

Évaluation :

1

Not able to move in. All parking spots by entry to storage facility taken up by staff. Loading dock parking taken up by double-parked-deep moving vans/trucks. Staff indicated they regularly park trucks and vans blocking the loading dock area and didn't know if the trucks were waiting for customer pick up, or if they just parked them there for convenience. During multiple return trips throughout the day yesterday no parking spots were open, and the loading dock was never accessible. I requested a full refund and will find another facility. Staff was responsive about processing the refund, however dismissive about having used all parking spaces adjacent to the entry to the storage area, and dismissive about fully blocking the loading dock by leaving empty trucks two-deep there all day.

Évaluation :

3

The staff were an amazing help throughout the mechanical issues that were occurring at this location. If they were able to fix the elevator/door sooner I would have given 5 stars. But because my stuff was trapped on a lower floor for 2 weeks without me being able to remove it 3 stars

Évaluation :

1

A young lady helped me. She was delightful. Another fella was grouchy. The elevator to my storage unit had not been working. I gave up and went to another storage unit and closed my account with you. I had never moved in the storage unit at U-Haul because the elevator had never been working.

Évaluation :

1

Power was out. Had to move partially in the dark. Had to wait an hour since my reserved unit was already full of other people's belongings. Everything went wrong this day. Mostly not he fault of employees though due to severe storm.

Évaluation :

3

Pest control was lacking. Many of my leather and cloth items were eaten by rodents.

Évaluation :

5

S.O.

Évaluation :

5

Great customer service!

Évaluation :

5

Everone at U Haul newhow to do thier job, and did it very well!!

Évaluation :

5

Best experience I've ever had with UHaul. The team at this location is friendly, personable and knowledgable. I was pleasantly surprised with the entire experience

Évaluation :

5

moving from Seattle to N Texas the U Haul experience was pretty god

Évaluation :

5

Na

Évaluation :

1

During the month I used a unit at this location, I tried twice, on different weekends, to access my storage room on the second floor. Both times, the elevator was inoperable, and consequently, I could not get anything out or put anything in (my stuff was too large to carry up and down stairs). I could not take a risk that, on an upcoming moving day, my crew would not be able to get to the storage unit, so I terminated my rental.

Évaluation :

5

Amber and Angie were extremely helpful!! Amber was totally above and beyond on everything! I've never had such exceptional help from someone before. She went above and beyond!

Évaluation :

1

Horrible . I lost everything I owned during a life trauma and could have easily paid if given more time.

Évaluation :

5

Excellent

Évaluation :

1

The facility has roaches I did NOT want to leave my stuff and am concerned about getting it. I saw a dead roach INSIDE the unit and a baby crawling on the way out. I've never dealt with a storage place that had roaches. If I saw it the workers know that the roaches are there. I saw a busted bottle of sauce on the floor but of course the cleaning lady was standing around, then left. The online process was great even though I got lost while moving in. The girl who helped was nice but ROACHES are disgusting and that ruined it all. I'm sad for my stuff!

Évaluation :

4

Only downside is lack of parking for storage access. Everyone going into office area takes up the parking access.

Évaluation :

5

Whitney was awesome!

Évaluation :

5

Excellent staff, very helpful with securing a storage unit. Housekeeping was impeccable.

Évaluation :

1

Let's see you lost the trailer that I brought to you then somehow I managed to drive over 100 mi in town in one day and then called me like 30 times from your personal cell phone. Leonardo then evicted me from my storage unit because I cleaned up my dogs poop secured it and placed it in a trash pile

Évaluation :

5

Over the top!

Évaluation :

5

Christopher and Whitney?? I think that's her name, if not I apologize. They were so friendly most helpful and very professional. I will use your service if I have to again. They knew we were tired and the just moved the process with ease and confident.....Kudos to their boss too for training them to be the BEST in customer service... Merci

Évaluation :

2

We were directed to pick up a trailer it was parked in the mud while there were several not in the mud the lady told me to take the one in the mud I got stuck had to be pulled out ,the employee locked us out told us he was doing it early because he didn't want to come back told us to use small side door however it was locked also our code no longer worked took an hour and a half to get back in as we were waiting a car pulled up with several men they were very scary and we got the impression they were going to rob us we picked up our phones like we were calling the police and they left it was a very bad day ! Caused us a considerable delay .

Évaluation :

1

Never again. Extremely overpriced. No 24 he access. Even though I paid 100$ a month for a 5x10. Worst storage experience ever.

Évaluation :

5

Very friendly staff and was able to use equipment to make my process easier. Definitely a good choice to come and be with you guys for this process.

Évaluation :

4

this was a positive experience, staff was friendly and knowledgeable.

Évaluation :

4

Nothing was stolen so to me that is the main thing. A tad pricey for the small size

Évaluation :

5

A small problem with the termination but a simple phone call and staff member corrected it immediately. Merci.

Évaluation :

4

I had trouble with my card and the after hours keypad, but it seems it was a known issue

Évaluation :

2

When it was after hours it showed a number to call and we got lock out of the storage and called the number many times. No one picked up the phone my stuff was open and we never even received a call the next day.

Évaluation :

5

Great place

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

1

Everything I had been told but didnt want to believe was true.

Évaluation :

5

Never had an issue with the facility or personnel. On one occasion I couldn't find my unit, I called and was assisted by a staff member. I had my u it for over 2 years, pleased all the way around

Évaluation :

5

Thanks for assisting with excellent storage for my niece in Denton! I was in Houston navigating. This was a difficult time for our family. My sister died of Covid and my teenage niece (at the time) was navigating life! The storage came in handy. Merci encore!

Évaluation :

3

Came to prepare for move in day on 9/27 and was greeted and helped by nice young lady. Came back on 9/30 to attempt to drop storage items and there were no carts available to use. Other customers were hoarding carts and wouldn't share. We were told by your team first come first served and that they couldn't limit how many carts one person could use.

Évaluation :

1

The office staff have little customer service. The employees openly laugh and make fun of customers. One employee flipped us off and another whispers jokes about you in front of you to other staff. My storage unit had a code put on it without my knowledge and I wasn't even offered to put my own code on my unit. I came twice to access my unit after the office was closed and my key card granted me access but the doors wouldn't open because unbeknownst to me they had a code on my unit so I wasn't able to access after hours. I texted the General Manager and received absolutely no response. I wouldn't recommend this facility to anybody.

Évaluation :

5

All good.

Évaluation :

4

Needs to be a bit cooler inside the storage building. 88 degrees is too hot.

Évaluation :

5

The ladies that helped me were excellent. They absolutely went the extra mile. Merci

Évaluation :

5

N/a

Évaluation :

5

Great experience

Évaluation :

5

Our second year using uhaul storage for our college student. Great service!

Évaluation :

5

We had the storage unit for 20 years (yikes!) so we have a lot of experience with multiple managers and staff. I was always treated with respect and got help when I needed it. The facility was always clean. In all the years we did not find a single bug or rodent in our storage units. The loading dock and carts make a tough core as convenient as could be expected. The only problem is parking near the storage building. At busy times it can be a zoo. The ability to prepay for a year to freeze current rate and get a 13th month free saved us hundreds of $$.

Évaluation :

2

I only used the storage unit for 1,5 months. After I called to cancel my storage rental I was still charged for two extra months I wasn't using the storage unit.

Évaluation :

2

The staff was friendly but not helpful except one girl was. Your facility is too hot for Texas where it gets super hot there. Indoor facility full of bugs not sure how crickets all thru the place. Doors broke or damaged

Évaluation :

5

I've been dealing with U-haul for many years. This location is by far the best professional and property, though large site is well maintained. I felt welcomed by family by the entire team and time. Kudos 

Évaluation :

1

I'm sorry, but it makes no sense to request feedback when there has been no response to my request. I was assured that I will be contacted about the broken elevator and rat poison. Please advise on these concerns or let me know the refund policy. Merci.

Évaluation :

5

Everyone was wonderful and I will definitely go with U-Haul for all of my moving needs. It really made my move easier by using y'all's service. It really took a lot of stress out of moving. Thank you to everyone that helped. Thank you and thank you again!!

Évaluation :

4

All the employees were so nice and helpful. They worked very hard & stayed in good moods & friendly . Which was very hard to do when it was so hot & there was so many people there. But you all have a good team in Denton. Merci

Évaluation :

5