Customer Reviews for U-Haul Moving & Storage of Denton

7 722 évaluations

164 N I35 E   Denton, TX 76205
(1/2 mile North of Teasley off Northbound access Road)

(940) 382-5352

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(940) 382-5352

164 N I35 E
Denton, TX 76205
(1/2 mile North of Teasley off Northbound access Road)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Thank You U-Haul For always Providing Me and Family with Excellent Customer Service and The Best Equipment in the Industry.

Flor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNITH I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mustafa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
1

I would not recommend ANY U-Haul for anyone EVER. Not worth the headache. We had a full size rental truck which was pulling a vehicle trailer. While driving, we got a flat on the vehicle trailer, which caused the tongue of the trailer to snap to the side. The vehicle straps malfunctioned and my car slid off the trailer into a semi, totaling my car. We had 24/7 UHaul assistance and they gave us so much back and forth, claimed they couldn't find us a tow truck, a hotel, etc. The first tow truck driver we called (after waiting 2 hours), said they work with UHaul all the time and UHaul hadn't contacted, was available to help. The truck still wasn't drivable because of the misaligned vehicle trailer it was towing, and UHaul did nothing from 10 PM until 5 AM. The entire situation was a nightmare, which was made so much worse due to UHaul's trailer malfunctioning, causing my car to be totaled, the lack of help from the 24/7 "support", and instead of ever hearing an apology or getting a dollar back, we were charged $65 for toll road fees when we never even went on a toll road. I would strongly encourage anyone to never use UHaul again. They're fine when everything goes according to plan, but if anything gets thrown off, they're the worst company I've EVER dealt with.

Matthew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale V. 
Évaluation :
3

The staff is very friendly. Pick up was quick and easy however drop off on a Monday morning was jam packed and I had to park near the service road as the front entrance was blocked with various types of UHAUL returns.

Andrea W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin A. 
Évaluation :
5

It was excellent. No improvement necessary.

Katherine R. 
Évaluation :
4

Van had warning light on (Tire Monitor) when it was received, no chance in the app to record this. When I returned it, the person who issued me the van checked it in and tried to charge me for dried paint inside van floor that was clearly there when it was issued. Again if the app is required to check out the van, it should give more options to put in any description. In general it should be U-Haul's job to manage their assets, not try to gouge customers because they don't check and document the vehicles in enough detail.

Andrew C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wallace H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbi R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan V. 
Évaluation :
1

The young man, Jay, was extremely rude and unprofessional. He never even looked at me much less smiled. I stood in the line for quite some time although his window was free he never called me over so I ended up just walking up. When I questioned why he was taking pictures of my license, instead of explaining it he just angrily pointed at a sign on the wall. If I had any questions I had to pretty much pull the answers out of him. He was not informative or forthcoming about anything and it was clear by his demeanor that my presence was getting on his nerves. I will never use this location again and most likely I will never use U-Haul again. As far as the equipment is concerned the interior of the truck was extremely dusty and the vehicle was very fumy. There was very little fuel in it.

Johnnie E. 
Évaluation :
5

They were very quick to help me and give me out of there fast. They were very helpful friendly and courteous. Five stars

Ted D. 
Évaluation :
2

Driver side door couldn't fully close. Makiing it noisy with wind sound while driving

Anh L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff W. 
Évaluation :
4

Truck had bad tires .

Don M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad M. 
Évaluation :
5

Haul does to much automation You email receipts. I do not carry a computer or have access to email. I have to trust your billing If there is problem I have to call or deal with it on line which all sucks It would have nice to get something at drop off

FRANKIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Owen M. 
Évaluation :
5

Helped me out thanks guys!

CAROLINE B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Staff were excellent!

laraine M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie E. 
Évaluation :
1

I went to this location to drop off the vehicle via self check. I followed all of the rules and didn't block any entrances or exits or emergency lanes. One of the employees demanded that I move it or else he was going to charge me double. Terrible customer service.

Coy H. 
Évaluation :
5

Would use them again very friendly staff and grate costumer service,

AMBER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William O. 
Évaluation :
3

The truck had no brake light and the running lights barely worked

Erik F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keelan R. 
Évaluation :
5

No improvements needed. The people were friendly, informative and hard working. Even the people I didn't interact with working hard on cleaning up a truck that had been returned.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clint F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harrison D. 
Évaluation :
3

The truck was dirty and the tires were going flat. Other than that it was great.

James T. 
Évaluation :
4

Easy online reservation and check-in, equipement clean and quickly and professionally installed. Staff still in training on return of equipment, took about 30 minutes to get trailer unhooked and checked back in, but they were polite and apologetic. Overall, a very good experience and will rent from there again!

bret M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly M. 
Évaluation :
1

Over charged for a truck returned with the same gas level. Rip off

Adriana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffani K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S. 
Évaluation :
5

Had a fast and easy pick up experience considering I had an early pick up time slot.

Kelly Y. 
Évaluation :
3

This location is not the problem. The issue was that I rented from another location. I was switched to this location, however, my resevation still showed for the old location. After going round and round with the owners of the facility who's English was very broken, and then the rude foreign lady on the phone, I figured it out that the address sent to me was wrong. It did cause me to leave an hour later than I had planned on a eight hour round trip.

Glenn H. 
Évaluation :
3

Truck had bad tires . Was driving 5000 miles to Kodiak Alaska . Had to change . They should have checked before renting to me .

Don M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin C. 
Évaluation :
5

Nothing everything was excellent

james U. 
Évaluation :
5

Fix your website. I had to call in to return it after hours. Put some automated tests up so you don't need to learn of an issue when customers are struggling.

Mike C. 
Évaluation :
5

Excellent service à la clientèle 

Michael H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
5

Rien

Horace S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl K. 
Évaluation :
4

The door on the back of the trailer is hard to pull down to close.

Freddie C. 
Évaluation :
5

The staff that I interacted with were helpful and friendly.

Doug C. 
Évaluation :
5

All staff members were professional patent and helpful great crew

Diana G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHA S. 
Évaluation :
5

Thank you so much for helping me on my auto transport installation

Maxamed A. 
Évaluation :
5

Consistently good service. I've used this location for a few rentals and some propane fill ups. Had a good experience every time.

dirk B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beauclair Papix N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
1

This was absolutely the worst experience ever. The staff ranged from abysmally rude to absolutely incompetent, I was harassed via phone constantly, they attempted to charge me double thinking I wouldn't notice, the vehicle itself had all sorts of issues. Due to this experience I will never be giving my business again. Absolutely fucking terrible experience. Also in addition I am disabled and nearly collapsed in the store, and instead of being helped I was ignored and even chastised.

axel I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara M. 
Évaluation :
4

Late notice that my preferred size and location was not available.

Amanda A. 
Évaluation :
5

Loved the trailer easy to load and unload. Thanks

Jan G. 
Évaluation :
3

The line of returned trucks almost extended to the highway feeder.

Chelsea C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shauna M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb T. 
Évaluation :
4

Truck had mud all underneath it. For do.e reason there wa painters tape on the windows. And the check traction control fault light came on.

Harry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward T. 
Évaluation :
5

Explain a little better about how parking brake works and the gas cap location. Otherwise process was smooth, efficient and pretty seamless.

denni W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanon P. 
Évaluation :
5

Everyone was very polite and accommodating. Truck was very clean. Quick service. Depositing the truck after the move is very simple.

Brian H. 
Évaluation :
5

The pickup in Denton went very smoothly. The drop off in Indianapolis, however, was not a pleasant experience. A man, who appeared to be the owner/manager, was unable to lift the trailer off the ball by himself. He called his wife out to help and when she opened the back of the trailer and saw the pile of blankets she began to berate me for not having them folded. She said it was not her job to fold them and they would not take the trailer off the ball until I folded them for her that she didn't have time for that. Then she and her husband walked away. It took all of about 5 minutes for me to fold the blankets but they didn't return for 15 minutes. They still couldn't get the trailer off the ball so she told her husband to get the forklift. He disappeared for another 15 minutes and then I saw him helping another customer hook up a trailer. He finally came back with the forklift and got the trailer off the ball. Then it took him another 10 minutes to figure out how to give me a receipt from his phone. All in all the drop off took nearly and hour and the couple who run this location were incompetent, rude, and never bothered to say even an insincere thank you. I would never do any business with this location again.

Stephen R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Penny V. 
Évaluation :
5

Great quick service

Dale H. 
Évaluation :
1

Maybe actually have my reserved uhaul at the location you say it's going to be at. I wasted an hour trying to figure it out and had to go to another location to get it sorted out.

Brayden B. 
Évaluation :
5

Thank you for the great service.

Scott M. 
Évaluation :
4

We all have room to improve. The CSR was very helpful and knowledgeable.

Betsey b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH G.  |  Premières impressions 
Évaluation :
4

I moved out on the 23rd and was paid up to the 9th of next month, would have appreciated remainder to be prorated and some $ returned. Otherwise, staff always friendly and helpful, good experience.

TERESA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodie F.  |  Expérience générale 
Évaluation :
5

Facilities seem great, sales staff were very helpful. I think it would be better for the customers if the hours were extended. A lot of people work later hours & this would be very helpful for them, especially in a College town.

Deborah W.  |  Premières impressions 
Évaluation :
2

Need a second elevator big problem with the waiting. Took hours to do what should have taken 1 hour at max

Cynthia H.  |  Online Move In 
Évaluation :
5

Jaybird was super helpful and got me taken care of fast

Jay T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

delia a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elidarma R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail J.  |  Expérience générale 
Évaluation :
5

Really amazing service! Everyone was super helpful and I was really impressed!

Jacey S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cruz T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derwin H.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Martin F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dayna W.  |  Expérience générale 
Évaluation :
5

I have been a long term client and have used UHaul for other services besides storage. I can't think of a better place to work with!

DENE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda L.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH F.  |  Premières impressions 
Évaluation :
5

THANK YOU U-HAUL. I had over $15 000 worth of tools and personal items stolen from a storage unit I had rented from a different company. Everything at U-Haul is secure and I feel very confident that my units will be safe. And U-Haul is actually about 1/2 the cost of the previous company.

Michael W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bliss d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannette A.  |  Premières impressions 
Évaluation :
5

They were wonderful. They helped w my Uboxes. Always been very nice and pleasant for two yrs.

Wendy P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dayna W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRIS C.  |  Expérience générale 
Évaluation :
5

Used them for almost two years and never had a problem. Building could have been cooler at move out but it wasn't unbearable.

Wendy P.  |  Expérience générale 
Évaluation :
5

This was the best experience I've ever had. Way to go Denton Exceptional Customer Service.

Shatara M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Premières impressions 
Évaluation :
5

great customer service

MICHELLE R.  |  Expérience générale 
Évaluation :
5

N/a

ANNA M.  |  Premières impressions 
Évaluation :
2

You known the young man told me my bill was over a thousand dollars and did not check my payments l already made and he should have l am retired l have to wake for money once a month.lf l hadn't told him about the other he was going charge me over a thousand dollar.But everything was ok.

THOMAS H.  |  Premières impressions 
Évaluation :
5

johnathan was great good customer service just met him but he acted like i knew him for a long time

Devon G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shafeqah R.  |  Expérience générale 
Évaluation :
5

Everyone I have come in contact with from Houston to Denton has been awesome. I will definitely use Uhaul in the future.

KIMBERLY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H.  |  Expérience générale 
Évaluation :
1

The YouTube video didn't help with gaining access to the storage building because it did not explain I would need to enter the code twice. I had to enter the main building to ask for help. I paid online so I wouldn't need to go inside due to COVID precautions because no employee was wearing a mask. When I got to my storage unit. The sliding part of the lock was extremely hard to move. I called for help but by the time the employee made it to me. I had used my cellphone to get the lock to slide over to open the unit. Well, the employee that did show up acted like he was annoyed with helping me. He asked, if I paid my 1st months rent. I told him that I wouldn't have gotten access if I hadn't. I let him know it was difficult to open but I got it open but the lock was not inside like previously stated while signing up online. I asked the employee would he bring it to me. He said," I could come to the office when I was ready because he had customers and he was busy." I did not appreciate that comment because I am a paying customer too and I explained to him I had already been in the office for help with access with door and I didn't want to go back to the office for something that should have already have been placed inside my unit. Later on my sister needed to get a few more boxes. The young lady on the register did not know how to ring her up. She was asked 8 time what size boxes she had. My sister let the employees know that customers was poor here. The employee that was annoyed the first time we needed help stated, "I'm not sure why you feel that way because I've only dealt with yall one time." My sister explained his comments were not needed. I rate this experience as poor because no employee should tell a customer I'm busy helping other customers and what you need does not matter. I am a customer as well and have used uhaul for over 10 years. Also, staff members that aren't fully trained should not be in Customer Service as this is the face of the company and when they lack knowledge or lack customer service skills this is a poor experience for your customers. No employee was apologized when we expressed we were not happy with the Customer Service.

Breeanna B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danea A.  |  Expérience générale 
Évaluation :
5

The first unit I reserved ended up being too small for my stuff, so I needed the next size up. The staff helped me right away and got the bigger unit for me

Megan C.  |  Premières impressions 
Évaluation :
5

Amazing customer service very helpful

Paula A.  |  Premières impressions 
Évaluation :
5

Everything was very last my minute for us. So kudos to all who helped make the experience great

Chris B.  |  Premières impressions 
Évaluation :
1

The storage unit area was infested with roaches at night, and the staff was rude and disinterested. My favorite was a young guy with curly hair who had no training or pride in his work. He couldn't print a receipt, and after having me wait for at least ten minutes while he did who knows what on his pc, he started to browse on his phone while I'm standing there. These issues are the managements fault. They are obviously bad at their jobs since they hire people like that. Never again!

Arcadio P.  |  Expérience générale 
Évaluation :
5

very good customer service. I was a little late returning they didn't charge me and didn't have a altitude I definitely recommend This uhaul

MICHELLE R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alice L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laori W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie w.  |  Expérience générale 
Évaluation :
5

Efficient and courteous. They helped me so much

Danea A.  |  Premières impressions 
Évaluation :
3

The only problem i had was when I first moved my things in there were visible roaches crawling near the units. When I retrieved my things I noticed dead ones while walking towards my unit so hopefully they were under control and I didn't bring any with me to my new place.

Tiffany T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R.  |  Expérience générale 
Évaluation :
4

I hall is fine with me, truck rental and storage,made my problem easier

LaBarbara F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CEDRIC C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rhonda S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EVERLENA D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni W.  |  Expérience générale 
Évaluation :
5

no other coments

JOANN L.  |  Expérience générale 
Évaluation :
4

Getting in contact via phone is very difficult and can not get a direct answer from the call center on things specific to this location.

Matthew H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY B.  |  Expérience générale 
Évaluation :
5

Great service!

kaitlyn A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL R.  |  Expérience générale 
Évaluation :
5

Really helpful.

Robert E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKIE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW J.  |  Expérience générale 
Évaluation :
5

Very friendly staff always going above and beyond.

Hollin L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B.  |  Expérience générale 
Évaluation :
4

The staff here was beyond helpful with my needs during a very stressful move. Five stars! The facility could use some maintenance-the available dollies were unusable and there was not an available trash can near the entrance.

Andrew C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Payton B.  |  Expérience générale 
Évaluation :
5

Both locations (Round Rock and Denton) we great. The truck was ready and the staff at both locations were so great

MICHAEL W.  |  Premières impressions 
Évaluation :
3

There were roaches crawling on the floors.

Tiffany T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Narda H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamisha M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jared B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shatara M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander B.  |  Expérience générale 
Évaluation :
5

Your staff is awesome! After driving 20 hours straight, we we exhausted and your staff were so kind, patient and polite. Not only with us, but I watched their interaction with everyone of all ages. I am retiring from as a customer service supervisor and I would hire every one in a heartbeat.

Thomas M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan R.  |  Online Move In 
Évaluation :
5

best place to store your things and safe place to store your things

JOANN L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raquel J.  |  Expérience générale 
Évaluation :
5

The staff is very friendly and helpful, I feel safe being there to move things in. Great Location!!😊

Tracy R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S.  |  Expérience générale 
Évaluation :
5

The uhaul company I rented from rented me a uhaul with no oil it but my drop off facility was amazing and very friendly and attentive

Latessia A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKA S.  |  Premières impressions 
Évaluation :
5

The staff is as very friendly and helpful! I felt all of my things in storage were well protected!

MARK LOUIS M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leshia S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura U.  |  Expérience générale 
Évaluation :
5

I had left something behind in front of the storage unite. The staff held on to it and I was able to pick it up the next day. I appreciate that they did not throw it away.

nicole b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek E.  |  Expérience générale 
Évaluation :
3

I moved out on 1-22-2021 and went to front desk to check out and remove my card. The agent assured me it was removed. 3 days later, they debited my card. Now I wait up to 5 days to get the credit. Not good business.

PENNY A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tyrone k.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misti U.  |  Expérience générale 
Évaluation :
4

Elevator was broken and I was not able to finish unloading my truck

jonathan b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B.  |  Premières impressions 
Évaluation :
5

Rob Welch runs a great facility.

THOMAS A.  |  Expérience générale 
Évaluation :
4

Very helpful worked with my needs gave me some deals!! I would love to work for this guy!

ERICA R.  |  Premières impressions 
Évaluation :
4

It was not clear in the email instructions that I had to "check in" first by entering the code on the keypad to the right of the sliding door before using other keypads for entry. That caused confusion and I had to ask the desk personnel for clarification.

KEVIN G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS A.  |  Premières impressions 
Évaluation :
4

My entrance code has not worked yet. It was finally deleted yesterday and I was given an access card to enter

Anna W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trey G.  |  Premières impressions 
Évaluation :
5

very courteous and helpful.

Barbara M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caton O.  |  Expérience générale 
Évaluation :
5

Very friendly staff and helpful.

Madeleine J.  |  Premières impressions 
Évaluation :
2

The staff is great except for the manager who is an idiot. I rented a trailer and a truck from Uhaul within a month, which got me 2 months of storage for free. When I moved my things into a storage unit, they told me (the staff) to talk to the manager when my second month came up and he would work with me. That it actually was for 2 separate units, but that he would work with me. When I asked him (Rob, I'm talking about you) about the 2nd month he told me I could have it if I moved everything into a different unit (like right beside the one I was in!!) I was shocked!! This makes no sense and he corrected me and said it does! Ok So....I was to move my stuff to the unit beside my unit??? He obviously doesn't understand what customer service means. He told me he didn't have a button for that. Really...??? I moved everything out within the next two days and will not use Uhaul again. I know that doesn't mean a thing to your bottom dollar, but it sure will be a story I share with anyone who asks about using Uhaul.

Kim H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DiAnre L.  |  Expérience générale 
Évaluation :
5

Loading and unloading furniture could be made easier if there was less rise or more ramps available. Also we had to wait about 20 minutes till there was a place to park to unload.Both of these could be areas for improvement. Overall we enjoyed our experience. Merci.

Tracey B.  |  Expérience générale 
Évaluation :
4

Not as convenient to load / unload as some locations due to lack of a ground floor “park next to” doors and the Slowness of the elevator.

Keith B.  |  Expérience générale 
Évaluation :
4

Uhaul provided a great customer experience. The unit was clean and climate controlled, and cost a fair price for the quality of space provided. However, I would prefer that they added more customer service representatives to their team, because I was often on hold for 15 minutes or more whenever I called.

Evan R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rhonda K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madalyn H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn M.  |  Expérience générale 
Évaluation :
5

U-Haul seems to know what people need when it's time to move and provide everything to make the process as easy as possible. " Thank-you U-Haul. Don Zeman

Don Z.  |  Expérience générale 
Évaluation :
1

The staff was extremely rude and unhelpful. Would not recommend

Collin C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomarro W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKIE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D.  |  Expérience générale 
Évaluation :
5

The facility was well run, clean, and the setup made it easy to move my things in and out. Angela helped me get things setup and helped me get my account setup and personally showed me to my unit location. I could't have asked for a better experience.

Grant G.  |  Expérience générale 
Évaluation :
5

2nd time. We'll keep using your facilities. Thx for being helpful and requiring and wearing masks too!

Vicki S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey B.  |  Premières impressions 
Évaluation :
1

I've always enjoyed doing business with U-Uhaul yet this facility I experienced theft. When I moved out, I noticed a lot of my brand new items which I placed in my storage unit were taken out. I do hope that they watch the camera vedios and discover the culprit and that I will receive full reimbursement for my items that were stolen. I'm a senior living on limited income.

Paula C.  |  Expérience générale 
Évaluation :
5

I came in and Angela Deaver quickly helped me get my truck reserved and thoroughly showed me which storage unit would work for me. We got everything squared away and she showed me exactly where my unit was located and how the check in process worked. It was an excellent experience and that's why I'll be using Uhaul from now on.

Grant G.  |  Premières impressions 
Évaluation :
4

Excellent facility and staff. Four star rating instead of five just because access is less efficient than gated storage unit we moved from in another city. Being able to drive through a gate, then park close to your unit, and load through whatever door to the facility is closest to your unit is more efficient from my experience than a single door access location like this one. Elevator is large and this arrangement will work fine for periodic visits. Just took a little longer for initial "fill" and will take a little more time when we need to empty it.

Keith B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather C.  |  Premières impressions 
Évaluation :
5

Fantastic, friendly professional staff. Maintained a great facility, rental trucks used were top notch, all staff wonderful. Years using storage services, store and truck rentals....all good service. Thank you to all the staff during all the years.

DEBORAH C.  |  Expérience générale 
Évaluation :
5

No issues. friendly helpful staff for storage, truck rental and install a trailer hitch on my van. Good job

Scott K.  |  Expérience générale 
Évaluation :
3

Storage unit was too expensive.

Kim C.  |  Expérience générale 
Évaluation :
1

Ok so your facilities are plenty nice with reasonable prices but here's the problem.... we're in the middle of a pandemic and your staff did not wear masks or gloves. They also did not keep 6 feet apart from each other or the customers. Also, there were other people moving in at the same time as us welcome were literally smoking in the elevator. If I get sick in the next 14 days I'll know exactly where I caught it. It's insane they your company isn't taking COVID-19 seriously.

David M.  |  Premières impressions 
Évaluation :
5

Loved walking into the place first thing in the morning, the smell of the sanitizer made me feel better about moving in and out of the facility during the pandemic.

Lisa M.  |  Expérience générale 
Évaluation :
5

Will definitely use again.

Terrence K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole b.  |  Premières impressions 
Évaluation :
4

I was a little confused about access the unit, but the staff assisted. The rental process was very easy and the unit itself was set up and ready to go.

Susan D.  |  Online Move In 
Évaluation :
5

Appreciated the fact that without hesitation, we were walked to the unit TWICE!

Clint H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Y.  |  Expérience générale 
Évaluation :
4

the locking slide on my storage unit is very difficult to open and to close. If it were not for this issue I would have given an Excellent-5 star rating.

John D.  |  Premières impressions 
Évaluation :
5

My daughter used this facility to store items in the past and the staff was just as professional and helpful now (during an uncertain national health crisis) as back then. Thank you for instilling excellent business ethics within your employees.

Eleonor J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnesha V.  |  Premières impressions 
Évaluation :
5

Tha facilities where well maintained and secure. I highly recommend this facility for all your moving and storage needs. Two thumbs up!

Alan K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

troy j.  |  Premières impressions 
Évaluation :
5

Thank y'all!!!😁

Tara C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry L.  |  Expérience générale 
Évaluation :
5

Outstanding customer service..

Terrence K.  |  Premières impressions 
Évaluation :
4

beau travail

JAMES J.  |  Premières impressions 
Évaluation :
5

Excellent fast service as usual.

ALEX C.  |  Premières impressions 
Évaluation :
5

Everyone is always so friendly at this location!

Laura D.  |  Expérience générale 
Évaluation :
5

Quick and easy to get.

Jonathan R.  |  Premières impressions 
Évaluation :
5

I’ve never had any issues and the staff was very helpful.

Skylar S.  |  Expérience générale 
Évaluation :
5

The facility is well maintained and well run with a staff that is always ready to answer questions and to help.

Thomas A.  |  Premières impressions 
Évaluation :
5

Truly couldn’t have been nicer

Wendy P.  |  Premières impressions 
Évaluation :
5

Useful

Katherine I.  |  Expérience générale 
Évaluation :
3

Our key card to the storage never worked. Eventually we were given a pin code and had free access to our belongings. We only used the storage for 1 month.

Leona D.  |  Expérience générale 
Évaluation :
5

Very nice and professional.

Sam A.  |  Premières impressions 
Évaluation :
5

Wonderful experience as my first time ever renting a storage unit for any period of time and I had to do it on last minute due to a sudden move out. Easy to reserve& convenient hours of accessibility

Ashley W.  |  Expérience générale 
Évaluation :
5

Everything went great! Thanks!

Stacy G.  |  Premières impressions 
Évaluation :
5

The staff was very knowledgeable and helpful and went above and beyond too make my move great Thanks uhaul of denton.

Joseph C.  |  Expérience générale 
Évaluation :
4

Great storage, I'll use them again. My only complaint is they don't let you rent for less then a month at a time. So I had to pay for a full month, for my 10-days over, because they don't pro-rate.

HENRY S.  |  Expérience générale 
Évaluation :
4

Would recommend

BRIAN M.  |  Expérience générale 
Évaluation :
5

Great Service

Magaly V.  |  Premières impressions 
Évaluation :
4

Need to make sure when someone says they want their payment auto drafted that it's actually auto drafted. ESP when the first payment was cash and the card was on file for auto draft.

Jami M.  |  Expérience générale 
Évaluation :
5

Can’t complain. Everything was great.

Kalea C.  |  Expérience générale 
Évaluation :
5

The move out was simple and easy.

Venson H.  |  Expérience générale 
Évaluation :
4

My only frustration is that I rented a Climate Controller Storage Space for Two Months and then rented a moving truck, but I was not eligible for a refund on one of my months of rent for storage.

Ethan B.  |  Expérience générale 
Évaluation :
5

Very helpful and informative. Glad I switched to Uhaul

Brittany M.  |  Expérience générale 
Évaluation :
5

Great great greaaat service. Friendly and helpful staff, helped me get everything I needed setup and was out of there in a U-Haul in under 30 minutes. 10/10 recommended this location.

Justin D.  |  Premières impressions 
Évaluation :
1

I was singled out because of my religion and accused of doing something with no proof and though I escalated to corporate nothing was done. My last time at a uhaul.

Andrew s.  |  Expérience générale 
Évaluation :
5

First time ever needing a storage unit. Staff was helpful and the moving in/out process way easier than I expected.

Colin W.  |  Expérience générale 
Évaluation :
5

This facility was always clean and the climate controlled areas were free of bugs and dust.

TOBY S.  |  Expérience générale 
Évaluation :
5

The staff was very helpful an very polite. The manager of the store was wonderfu & really helped me out. I rented a truck from them moving in an also moving out, it too was a great experieCe as well.

Carla R.  |  Expérience générale 
Évaluation :
5

I have experience with 3 other storage facilities and this is by far the cleanest and most professionally run. Merci.

JANA T.  |  Expérience générale 
Évaluation :
5

Storage Units are clean and secure. There are free amenities like carts, bathroom, water fountain, and elevator for convenience. The staff are amazing. They will bend over backwards to help you.

william k o.  |  Premières impressions 
Évaluation :
5

U-Haul met my needs for moving and storage.

Marilyn M.  |  Expérience générale 
Évaluation :
5

The- staff was pleasant and efficient,

PAUL T.  |  Expérience générale 
Évaluation :
5

the staff here was nothing but nice and helpful. The only issue i have is that there is some creepy dude who sits outside the door and smokes cigs. very creepy.

Shelby R.  |  Expérience générale 
Évaluation :
5

Well maintained facility.

Sean S.  |  Expérience générale 
Évaluation :
5

The facility was always so clean, I felt confident in having my belongings stored there,

rhonda r.  |  Expérience générale 
Évaluation :
3

U-Haul Storage was fine the only problem I had was I moved out mid-month and I didn't get prorated or anything like that don't need to change that or I will never use you all again

Ethan S.  |  Expérience générale 
Évaluation :
5

I used the self storage facility for over 10 years never had an issue or problem with the staff or the facility. Just wish they had a self storage facility near my current location

GILBERT R.  |  Expérience générale 
Évaluation :
4

1 thing leaves a bad taste. I just pd the storage pymt and should be getting 25 day rebate or credit for the days I didn't use the space. I'm a 4 yr customer and deserve better than sorry and no!

JOHN V.  |  Expérience générale 
Évaluation :
5

The 30-day free storage that was provided with our truck rental was incredibly helpful to us. We'll be back!

David L E.  |  Expérience générale 
Évaluation :
4

none

denise j.  |  Expérience générale 
Évaluation :
5

Your facility was clean and easily accessible.

dennis l.  |  Expérience générale 
Évaluation :
5

Angela and mateo were.really big helps when moving out due to the elevator wasn't working for the 2nd that day,n went out of there way to help my mom n me but Chad wasn't nice to mateo bout it

Lauren B.  |  Expérience générale 
Évaluation :
5

Merci

Daniel S.  |  Expérience générale 
Évaluation :
4

We found the expense too high.

Lynn G.  |  Expérience générale 
Évaluation :
5

Felt really comfortable with leaving all my items here! Friendly staff and a secure location!

Jacob A.  |  Expérience générale 
Évaluation :
3

The storage unit could stay open longer, even all night, especially, for those who work.

Carolyn H.  |  Expérience générale 
Évaluation :
5

Everyone was always helpful and courteous!

TERESA M.  |  Expérience générale 
Évaluation :
5

Both the gentlemen that were working when I arrived in Denton to unload and return the truck were extremely helpful and very professional. After a long , stressful drive they made me feel at ease.

Temple S.  |  Réservation 
Évaluation :
4

Facility appeared very clean with no sign of bugs.

Sandra M.  |  Expérience générale 
Évaluation :
5

Excellent

Lisa J.  |  Réservation 
Évaluation :
2

Entry is complicated and never worked without assistance from the office. No garbage cans or dumpsters. And the fact that I had to pay a full month's rent when I checked out on the 5th.

Angela L.  |  Expérience générale 
Évaluation :
5

Very satisfied

Heath H.  |  Réservation 
Évaluation :
5

Best experience

Shawna M.  |  Réservation 
Évaluation :
5

Très bien

Mahendra G.  |  Expérience générale 
Évaluation :
5

Great!

Andrew L.  |  Expérience générale 
Évaluation :
5

Overall the storage facility was well clean and easy to access. If in need of storing my belongings I will definitely be back to rent a unit again.

DOMINIQUE D.  |  Expérience générale 
Évaluation :
5

My items were stored for 10 months. Looked as good when we took them out as when we put them in.

Carol J R.  |  Expérience générale 
Évaluation :
4

N

John T.  |  Expérience générale 
Évaluation :
1

Overall disappointed in the service after over 10 years as a customer

MARK H.  |  Expérience générale 
Évaluation :
4

My only complaint is that no one explained to me how I was supposed to us my card to get into the facility. The first time I tried was late at night and there was no one around to help me.

Lilia A.  |  Expérience générale 
Évaluation :
5

Had a great experience! Would highly recommend storing your belongings or rent one of their vehicles.

Cheryl H.  |  Expérience générale 
Évaluation :
5

Clean. The carts for transporting goods to you unit were very helpful.

ELIZABETH S.  |  Expérience générale 
Évaluation :
5

Great facility. Helpful employees.

Elizabeth F.  |  Expérience générale 
Évaluation :
5

This was a great place to keep my stuff while I was in between apartments for the summer!

Cambria S.  |  Expérience générale 
Évaluation :
4

Admistration of my account via the website was clumsy. The usabiltiy of the site was not intuitive and the function to set up auto payment didn't work.

Valerian E.  |  Expérience générale 
Évaluation :
5

Best storage experience I've ever had! Darrin was awesome during the move in. My unit was clean, dry and more secure than any place I've rented before. This location is extremely well managed.Thanks

Dennis G.  |  Expérience générale 
Évaluation :
1

Impossible to access payments online each month. People on the office rude & do not care about their clients. I got in shock a company like U-Haul treat clients on this way after the got it, not care.

machuky R.  |  Expérience générale 
Évaluation :
4

I'm so glad that I did not lose my things. I struggled with finances and were given the opportunity to save my things. I was so Blessed.

Denise G.  |  Expérience générale 
Évaluation :
3

My average rating is because my access card rarely worked as it was intended. It became a hassle to visit the storage. Other than that, my experience was highly positive.

Theresa L.  |  Expérience générale 
Évaluation :
3

The only issue, if you could call it that, is that it takes at least 10 minutes of Bitter Sweet Symphony to actually speak to someone. Every time.

Chelcie F.  |  Expérience générale 
Évaluation :
5

N/a

JORDAN W.  |  Expérience générale 
Évaluation :
5

Nice place. Would use again.

Greg S.  |  Expérience générale 
Évaluation :
5

Je la recommande fortement.

WILL S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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