Parking is an issue. Plus I had reserved a dolley and they forgot to load it in the truck. I'll just go to another Uhaul next time.
ROBERTO R.Customer Reviews for U-Haul Moving & Storage of Dolphin
Testimonials From Recent Customers
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So I'm someone that hate to do reviews. But after been charged 15 $for using two protection cloth that I purchased and not folding them back, it's ridiculous. They say it's in the contract in writing. Come on who reads the contract? Why not say that when your paying for it. Just a scam. Truck was old, dusty, why not get a discount for that? Get newer trucks. Make sure they are clean. Bad experience at this location. Only thing good was the young lady that took care of me at the front desk.
MUHSIN A.My Front Desk Lady was amazing! She was so helpful and greeted us with such a beautiful smile! The gentleman who works with her was also very helpful. I felt at home and I will rent from this location in the future. Friendly service, very cordial, very professional and great prices. This is one of the best offices I been to in a long time.
EDDIE B.La manager es muy servicial y amable.
Candido R. | Premières impressionsYour manager Melissa very efficient and explained everything .
FRANCISCO R.Very friendly, courteous and helpful staff.
ESPERANZA P.Service was friendly and polite. Good assortment of equipment. Process was explained very clearly. Amanda was excellent. Kept things and customers very organized.
HENRY P.Amanda was so sweet and patient. She made the rental process very easy.
Hariclia A.Best U-Haul store, nice place, excelente condition
GERMAN H.I spend 8 $in gas for just 12 miles, looks like too much
Carlos V.Clean, fast and easy.
FRANCISCO S.Nothing Everything was great Great customer service Ac in truck was cold
ELIZABETH A.La atención pésima , el vans sucio Sucio !!!! , estaba chocado por la puerta lateral y para colmo en momentos No abrÃa la puerta 😡 Muy mal todo
FELIX M.Excelente atención de la muchacha,deben de promoverla
EDUARDO F.Check the gasoline in the vans well, they told me it was full and it was not like that
RAMON G.Thank you the last year has been a great experience
Zoila P. | Expérience généraleExcelente atención
ANDRES C.Parking for the person renting was abysmal. The Site Manager Melissa was FANTASTIC. OUTSTANDING CUSTOMER SERVICE
TERRENCE S.Everything was perfect staff was excellent and equipment was great.
Otto A.Amazing customer service!!! Truly appreciate the help, went above and beyond to assure we left the store happy.
Roberto Z.Great people at work. Positive and helpful Thanks
SAMAD N.Tolls are very high (administration fees)
JOSE D.The general manager Menissa who helped me was so informative and pleasant. You could tell she knew what she was talking about when suggesting the correct equipment for my particular move and you could see she truly enjoys what she does. I will never go anywhere else. I've never had such a worry free experience.
TATIANA C.Excellent customer service.
HECTOR C.Very nice staff, especially the manager, but too many customers for one person.
GABRIEL R.Service agent Amanda Duque was very courteous, knowledgeable and pleasant to work with.
BARBARA N.The customer in charge very professional and kind.
ALEXIS O.BEWARE of the manager at this propety, a filthy corrupt woman named menissa who tampers with storage customer privileges, by locking them out of their units at her convenience to save herself extra work. She also illegally modifies their access without notice locking them in the property without a chance to get out. She makes their access SHORTER than the 5am to 10pm company hours, without motive, at any time. If you value your money and time, avoid this company altogether.
Mauricio R. | Expérience généraleVery satisfied! Amanda was and is very professional and competent!
George C.Thanks
JARLIN V.Excelente Servicio. Excelentes vehÃculos. Personal super profesional.
ALFONSO C.The experience was amazing and I would recommend to all my friends. The customer service was excellent and very helpful.
RICARDO R.Excellent costumer service. Thank you.
VICENTE S.General Manager at the location was very attentive and professional. We will return for all rental needs in the future. Thank you William
Natalie N.GM Maritza and Amanda were super friendly and quick at their jobs and processed the rental effectively. I would recommend this location to all my family and friends!
EDUARDO S.Good service
Miguel M.Amazing service , Menisa and her assistant mngr where incredible , not only I'm a client for life but I'll recommend them to all friends and business associates. Merci
JUAN C.Customer service need to be Improved at this location.
ELLA B.Le meilleur
Yasmany C.AC on the assigned truck was not working properly, this is the second time i get the same truck with that problem, the first time i reported the problem to the store manager but it seems that they did not took any action
BRIAN H.Thanks for the great service
Teresa F. | Expérience généraleVery friendly staff and management. They were very informative about the whole process. Easily the best experience I've had renting a truck from somewhere. Will definitely be back to this location for any future needs.
DAVID D.I had a very unpleasant experience with your new manager, a extremely aggressive woman, with customer service skills. I had worked with this facility for years, very convenient for me because it's near my office. But since you have this new woman as manager, it's nothing but problems with he. I need to infirm you that she changed my storage unit, without any authorization to my daughter name, she denied me a promotional service I received from one of the office girl, I went to the office to ask her the reason of all this. She screamed at me that U-Haul is loading money do to these promotions, 3 weeks after I received such promotion from the office, but not only that the woman told me to take my stuff somewhere else, that I will do her a favor I can go one and one. But my question is, I don't understand how a Company like U-Haul can have a person working at his facility with this actitud and with no customer service skill impolite vulgar and completely abrasive
ROSELYN V. | Expérience généraleServicio muy bueno y rapido.
Carlos M. | Premières impressionsEstimados Señores de U-Hail, Con esta nota les quiero comunicar mi gran desagrado con la nueva administradora "gerente" a cargo de esta localidad Dolphine Center 10895 NW 21st St, Miami, FL 33172 .Esta mujer es agresiva mal educada sin respeto al cliente, no entiendo como una empresa como U-Haul puede tener una persona de tan mala educación a cargo de sus instilaciones. Esta mujer cambió el deposito "storage" a nombre de mi hijo y mi persona, a nombre de mi hija Fedra Florez sin ningún autorización previa, aparta de denegar me un depósito que la empleado Amanda me ofreció bajo una promoción, cuando alquilas un camión de mudanza, el primer mes de almacenaje es gratis. Esta mujer me faltó el respeto cuando yo le pregunté sobre estos 2 cosas, pidiendo me que mejor yo lleve mis cosas de ahí, que yo le hacía un favor en retirarme. Mi compañía ha rentado por años camiones de esta localidad, siempre habernos encontrado con gente profesional como el Sr Willy y las jóvenes que trabajan en esta oficina. No es mi deseo tener que trabajar con esta nueva gerente, ya que ella no es una persona con cual yo me siento a gusto en seguir trabajando, mi experiencia es muy decepcionante, en esta localidad Un cordial saludo Roselyn Verhelst de Arenas
roselyn v. | Expérience généraleI have been in so many U-Haul centers over the year, but this one was the best ever service, fast, quick, very professional. Kudos to Manager Menissa (sorry if I miss spelled the name).
Sadri L.Polite, friendly, and helpful staff.
ROGAN M.Very professional service thank you
Miguel O.Highly recommend! Place is always friendly Manager is very helpful Great place !
OLGA M.The Manager Menisa is the nicest person, always so helpful and great customer service, now, on the other hand Amanda D. Attended me twice, and both times had the worst attitude, unhelpful and texting and talking on the phone the whole time while she made us wait. Makes me not want to come back to this location just because of her. She needs customer service training.
Yan V.Have more vehicles of varying sizes readily available for customers.
SEAN L.AC DIDNT WORK
BRIAN H.Menissa the Store Manager at your Dolphin 787072 location is absolutely an asset to your organization. She is a shinning star and her customer service orientation includes but not limited to guide, recommend, suggest, ask probing questions to determine which was the best rental space solution to my needs. I am really happy that I selected this facility. Thanks Menissa, for sure I will recommend your place to my friends.
Teresa F. | Premières impressionsThe storage rep takes care of the facility in an excellent way. Very clean and support us in every situation during our exit and vacating the unit. Thanks very much,
Juan Sebastian C. | Expérience généraleI called and called to try to explain my troubles and no one picked up the phone, no one helped me. Now I owe 400 $+ and all my belongs have been sold. I am dissatisfied with the customer service.
katherine v. | Expérience généraleCleaning can be better both in the storage and specially in the truck rentals.
ANAIS G. | Expérience généraleWilli, the GM provided excellent service.
JOY T. | Expérience généraleThe guy costume service was very nice, super helpful, thank you
Solange B. | Expérience généraleExcelente trato ,todo limpio y muy amable,,se lo aconsejaría a demás clientes ,,,muchas gracias
ADOLFO P. | Expérience généraleUhaul is the most convenient place to storage every person's goods.
Humberto V. | Premières impressionsWillie the GM and Karla the storage manager both went the extra mile to take good care of my needs . Amazing crew !Kudos to U-haul Company of Miami for having the right personnel on deck .
Marco T. | Premières impressionsThe manager is an excellent person.
Humberto V. | Expérience généraleThanks, Willie for attending to us and hooking it up with those donated boxes I desperately needed.
Chris B. | Expérience généraleWillie was very personable and with a high level of costumer service!! The same thing happened with the rest of the employees!! Thank you!!
WILLIAMS H. | Premières impressionsService very good thanks.
Felix S. | Premières impressionsExcellent
Abhishek S. | Premières impressions