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I called and called to try to explain my troubles and no one picked up the phone, no one helped me. Now I owe $400+ and all my belongs have been sold. I am dissatisfied with the customer service.
The truck was clean however the air conditioner did not work at all.
Willy is amazing! Everytime I need a truck he comes through for me, awesome!
they charge twice the amount and don't refund
Great customer service. Kind and willing to help. Very satisfied. J.S.
The car was dirty inside. My recommendation is that during this pandemic situation , to have at least clean and try to keep these equipments disinfected to avoid spread of the virus that is killing more and more people and also for the safety of the employees.
N/a
Need more equipenet
Everything was excellent
The attendant charged me furniture pads but I did not request nor did I use
UHAUL Center was CLOSED when I went to pick up!!!!!!! I was late to meet my movers and they charged me a waiting fee because UHAUL was closed and I had to go to another UHAUL location to pick up another truck that was not only dirty but not the size I needed. Very disappointed in UHAUL service. will not use ever again.
Full recomend. Fui muy bien atendida por Bladd Perez super atencion te lo recomiendo no te arrepentiras.
Im upset on several charges that make no sense to me.
Very professional and nice.
First time renting a uhual and I will rent again in the same location. The manager and one of the employer that I don't how to spell her name we're EXCELLENT.
Mobile pick-up and drop off was not seamless and I had to wait for a representative that was busy with a customer who was renting a storage space) before I could get the keys, despite showing the reservation confirmed to the representative
Keep up the great work
No complaints,excellent costumer service,very professionals,I recommend this place @ 100%
Dirty pickup
Cleaning can be better both in the storage and specially in the truck rentals.
Willi, the GM provided excellent service.
The rep was extremely polite and help me as a valued customer.. Five star ratings to Him.
Great customer service
Great service & very polite helpful employees
Mandatory masks for employees
Customer service experience needs to improve. When returning the equipment the staff was rude , he made inappropriate comments and was not wearing mask.
Their customer service is amazing!!
Great customer service by the gentleman at the counter took care of me right away no problems no issues I'll be back again
The guy costume service was very nice, super helpful, thank you
Excelente trato ,todo limpio y muy amable,,se lo aconsejaría a demás clientes ,,,muchas gracias
The key to start the Truck did Not work properly. I had to play with the key to be able to start the Truck. The Head Lights need to be aligned properly.
need to fix the flooding problem
I need my total report
Great costumer service. Super professional both guys.
I'm very angry because I paid $ 40 for insurance .... being able to use my car insurance they did NOT explain to me that I could use and save my 40 dollars
Buena atención y excelente servicio
You have a great team member in Willie. Very friendly and responsive to customer needs. Value him!
Mr. Shine was a complete professional, courteous, friendly and helpful. His associate that handled our transaction was also very pleasant, efficient and professional. This was a great place to do business with!
Alwsys Great Service since the new Manager took over He is always coaching his assistant Great Job
Excellent and prompt service, not what I've seen before on rental equipment places like this before.!
Uhaul is the most convenient place to storage every person's goods.
Willie the GM and Karla the storage manager both went the extra mile to take good care of my needs . Amazing crew !Kudos to U-haul Company of Miami for having the right personnel on deck .
Great team, thank you for your service!!
Advice where to park my car
I felt welcome by Willie and his team.
While the service in this location was excellent, as always, I had to pay the rate for 12 more miles than my original plan because Uhaul guarantee is useless. I made an original reservation (28009206) via internet at your Charlie Brown LLC "Micky mouse" neighborhood dealer at 838 W Flagler Street because the only trusted outlet Uhaul has in the downtown area at 1000 NE 1st Ave did not have the small truck I needed available. I got to the Charlie Brown address a couple minutes before !;00 pm and call them on the phone to let them know that I was arriving to pick up the mini-truck that I had rented and which was "CONFIRMED". The person who answered the phone told me that they did not have the mini truck but that they can rent me a van. I told him that I did not need a van that I needed the mini-truck and asked... why would Uhaul had confirmed and "Guaranteed" my reservation of a mini-truck only an hour ago if they had none available? to which he answered that he did not know and that if I needed the mini-truck I should go to the Uhaul office at 1000 NE 1st Ave. At that point I called Uhaul and after talking to a very courteous rep in Texas who switched me to a nasty rep in Miami that was going to look what other place I could go to get the mini-truck, I decided that Uhaul was totally unreliable and drove over 10 miles away to the only Uhaul outlet I can trust based on my experience where they cancelled my reservation and as always rent me the mini-truck I needed. The wise guys at Charlie Brown that confirmed a mini-truck even though they had none but thought they could get away giving me a van where the mattresses I needed to move would not fit made me loose time, kept people waiting and ended up costing me more in mileage fees because the unreliable work and guarantee of UHaul. Shame on you!
Thanks for everything and the two worker is fantastic attention and speak English and Spanish thanks
The manager is an excellent person.
Your representative did not wear a mask at pick up or drop off. He was arrogant and appeared to have no regard for my safety.
The best customer service and everyone is very friendly and always at your service. THE MANAGER IS ONE OF THE SWEETEST AND VERY AWSOME GUY HE ALWAYS GOES ABOVE AND BEYOND. UNFORTUNATELY I DONT REMEMBER THE NAMES OF ALL THAT ATTENDED ME BUT ALL WERE SUPER GOOD AND GAVE GREAT CUSTOMER SERVICE...
Thanks, Willie for attending to us and hooking it up with those donated boxes I desperately needed.
Willie, the uHaul rep, was very attentive and accommodating! He was quick in both the pick-up and drop-off, and answered all of my questions and doubts without hesitation. I will definitely return to this location because of the great service.
Willie was very personable and with a high level of costumer service!! The same thing happened with the rest of the employees!! Thank you!!
Willie has excellent customer service skills
The people who work in the front desk are rude and very unprofessional. Plus I was charged for two days instead of 1 day.
It was great service the employees were very professional
Willy was great very helpful and answered all my questions
A little difficult to find.
excellent service, the employee went out of her way to give me the information.
They were short staff and waited in line long.
Service very good thanks.
Staff very friendly and helpful.
You should push people to return the trucks on time. I had to pay $300 for more trips because the truck I reserved was not returned in time. The van I took was too small for the job I needed to do.
good service
All good
The outside of the truck was very dirty. The inside was ok, but due to the current circumstances with COVID-19, I was expecting more care on sanitation and cleanliness. As the truck was inside a gated closed area, the process to get it by the web page was very confusing and slow. Trucks should be parked outside, with easy access to costumers.
Willie is THE man! Super nice guy, glad i came here and dealt with him
Bathroom never had toilet paper or paper towels
Im happy
EL MEJOR STORAGE QUE TUVE, LO RECOMIENDO 100%
Great
Great facility, awesome staff, and Jean (the manager) is the best. Many times he went above and beyond to help us.
Awesome personnel, attentive and knowledgeable. Location is super convenient.
It was excellent
Entregue el storage y me están cobrando
Great facility, very clean, staff was very helpful. Only negative experience was elevator was out on one visit
Will rent another unit whenever needed, very satisfied.
Clean and well maintained .
I need to talk to somebody higher authority
Uhaul charge my account twice..left me stranded and overdraft...
ONLY NEEDED THEM FOR A SHORT TIME, BUT SERVICE WAS GREAT AND STAFF WAS VERY PLEASANT TO WORK WITH.
Great experience overall!
All good thanks
No comment but I like to say thank you!
You guys was awesome but I couldn't rent the U-Haul because it wasn't enough space but other than that you guys did a good job
Only problem: No personnel in the location available for assistance in moving things to the storage facility.
very helpful
N/A
Cramped. Did not like that we paid for a month, moved out before our time was up and didn’t receive a proration.
We moved out may 24 not June 8
