Customer Reviews for U-Haul Moving & Storage of Dolphin

Évaluation :

5

The clean conditions could be better. The customer service is greatly

Évaluation :

5

Very good service

Évaluation :

5

All was ok

Évaluation :

4

Van was not cleaned. Oil message was on.

Évaluation :

5

Excelente

Évaluation :

4

the a/c didn't work!!

Évaluation :

2

Accuracy with the time a vehicle is available

Évaluation :

3

Clearer instructions on pick up especially bc the location changed

Évaluation :

5

Oui

Évaluation :

5

Everything wad perfect. The process to get the car was super easy and straightforward. Great company!

Évaluation :

5

Excellent Rental Attendant

Évaluation :

1

bad service, after having delivered and paid in van on time for only 1 day, they kept charging because they thought they still had the van, they do not have control of your vehicles.

Évaluation :

1

The changed me for 2 gallons of gas when I charged the truck, just drove 8 miles and put 8$ in the gas amd surcharged me with another 8 $. I guess they rented me a F16 because I don't think I spent 4 gallons in 8 stupids miles.

Évaluation :

5

Excellent customer service

Évaluation :

1

I had set up for automatic pickup with my phone but it didn't matter. The place was chaotic. The person in charge said that two people had not showed up and she couln't handle all the people. Trucks were not ready so I couldn't just take one.I had to wait an hour just to speak to the associate. People before me had to wait longer and some left.

Évaluation :

2

Poor customer service. 2 employees on premises and neither one greeted when I came in. Lady at from desk seemed to be in a rush when helping customers. I had pre checked in online and I still waited a long time to get the vehicle. The vehicle said it had a low tire and when I mentioned it to them they said that was normal. They didn't explain the process of refueling nor turning in after hours well. I will probably never use uHaul again.

Évaluation :

1

I'm very upset with this uhaul location as I feel ripped off I drove fewer than 4 miles and returned the truck within 3 hours as opposed to 24 hours yet I was charged $11,88 for bogus gasoline charges and $1,19 per mile but when I booked the truck it said 0,79 cents per mile. This is a flat out rip off. Done with uhaul and theft of customer money.

Évaluation :

2

They open at 7:30 am instead of 7:00 am as the store should. The truck was in very bad condition.

Évaluation :

3

Sitio pequeño y el personal te manda para otro sitio a 15 millas la suerte un señor del equipo se brindó a trasladarlo, había espacio pero según Maria faltaban más por llegar creo que eso es trabajo de ellos no de los clientes.

Évaluation :

5

They young man working the afternoon shift needed to move the trucks for me to exit the handicap spot which i had permission from the manager and a decal/tag to use. He didn't want to move the trucks insisting that i could exit the parking spot without him having to move the trucks. He should be more mindful to people who use this spot and more eager to work.

Évaluation :

2

Brakes were bad. And I preordered two dollies. That they didn't have

Évaluation :

1

Extremely rude and inappropriate agents made us lose time, energy and money. They were blocking, instead of helping us, actually get our truck on time. No leadership or management is to be found whatsoever. I wouldn't recommend this location, instead, the other way around. I will keep it on my records and recommend my colleagues to not rent from this place.

Évaluation :

1

You have to be careful I took pictures before and after the U-Haul I put the gas back that it was overflowing in the meter would not Mark past the half a tank I put $38 and they charge me $45 of gas when the time will not take not a dollar more it was overflowing I told the lady inside and she said no problem to leave and then I got a bill for $45

Évaluation :

1

customer service is horrible.. very young people, that feels miserable becuase of the job they have. horrible experience, hire more mature people ..

Évaluation :

5

Seguir como hasta ahora, exelente!!!

Évaluation :

5

Have trailer moving equipment in working condition.

Évaluation :

1

When I got the truck the mileage was not as stated in the paper. It had 1 mile more. Person was not paying attention to anything. She wrote my name on the contract incorrectly even though I gave her my driver's license. I wrote my email and spelled it IN SPANISH and still she wrote it incorrectly in the system. When I called back 5 days later to get my final bill, the person was polite but not knowledgeable at all about making any changes. I would recommend to get better skilled staff that pays more attention to what they are doing and not wasting customer's time. Horrible experience.

Évaluation :

1

On Saturday July 9- 2023 I rented u haul Picked around 9:30 am, drop off around 3:15 pm. Used 25 miles, they received my keys, a lady told nobody could check the return truck, she would email my receipt, she never did And today Monday they call me to ask me when I'm returning the truck. I can't believe this irresponsible service. I just hope NOT get over charged $$. I'm very disappointed. Horrible service. Bad AC on truck in Miami's Heat

Évaluation :

5

Andres was a true professional

Évaluation :

5

Maria always provide and outstanding service

Évaluation :

5

You are the best

Évaluation :

1

This had to be the the worst experience ever. The van was roach infested and the roaches got into our belongings, it was extremely disgusting and I honestly want a refund because the van is supposed to be clean and maintained for the next family to use but this van wasn't even ready for us. The fact that we had to open all our belongings one by one to make sure there was no roaches inside was just horrible. I have pictures and videos of the roaches and I will be sending it to customer service and leaving a bad review.

Évaluation :

1

Again no personnel were on site. Location in a odd location. Next time Ill try Penske. I did not care for the contactless pickup and dropoff On top of that the vehicle was VERY NOISY. Okay for short local drive but very wearing on a cross country drive. I ended up wearing headphones to quiet the ride.

Évaluation :

3

Good truck, but 2 important things on rainy day turned on a bad experience: Air conditioner didnt work Lights normal and high were pointing down

Évaluation :

5

María, office representative provided an pista don't customer service. Very attentive and kind

Évaluation :

4

I made a reservation for the dolly in advance through website but didn't get one while receiving the truck.

Évaluation :

5

Andrés and Maria, The best representatives ever at the locatuon. Always provide and outstanding customer service, both are very kind and attentive

Évaluation :

2

The truck was falling apart the cabin was dirty the seat has lost cushion so you are seating very low in total the truck should not be on the streets, the attention was ok.

Évaluation :

2

Employees from this branch need to be trained in customer service, must be capable to do their duties on time and must be physically able to manipulate the equipment

Évaluation :

3

Don't buy supplies for your move online, wait until you get to the store cause several times they don't have it in stock and then they charge you anyways telling you that they will deduct the payment later buy they don't, or they deduct partial.

Évaluation :

1

We were overcharged!

Évaluation :

5

truck was dirty, not good maintained. dashboard had tire monitor warning. AC was not cooling. i have rented before but this time everything was bad that's why i also returned the vehicle earlier than hired.

Évaluation :

5

I'm really impressed in the Uhaul automated non CSR pick up / drop experience. Very clear, organized and easy to follow.

Évaluation :

5

The price of the gas is to expensive in the with the gas station when do you return the truck

Évaluation :

1

The employees are too lazy. They have a tendency to speak Spanish amongst each other like as in a sideline conversation. As a Spanish speaker myself, I think it's rude when you have English speaking customers and you just turn to each other to talk in a language that they assume the customer doesn't understand. The fact that they just sit there and laugh, it's rude and the don't care attitude is blatantly disrespectful. Equipment is being rented without proper inspection, repairs, and maintenance. My assigned van had a damaged bumper that was popped off halfway and that was considered okay to rent out? After giving my two cents about that, they assigned me another van that was disgusting and damaged all over, yet their stock pictures at pickup claimed otherwise. I had no choice but to take the dirty filthy van but that was completely unacceptable. I had to contact customer service so that I could dispute the pictures prior to removing the van out because the option to upload pictures was not part of the step by step process. The manager at this location needs to step it up because these employees literally don't care. Others might have had a better experience but this was mine and I hope that this comment serves as a means to providing better customer service.

Évaluation :

5

My only suggestion is to increase the inventory. I want to take this opportunity to recognize the service offered by Maria and Jesus, both of them are very well oriented to exceed customers needs. Please extend to the Uhaul Dolphin location my most sincere gratitude for all the effort every week to set up my needs. Thank you, thank you, thank you…. God bless to all this amazing team.

Évaluation :

1

1 hora tuve q esperar para q me entregaran una camion porque no fueron a trabajar los empleados en ese lugar pésimo servicio

Évaluation :

1

Terrible all around. Even more the fact that I checked out in January yet you still trying to bill me. Now it saids I moved out 4/19/2023. I will never use this location again

Évaluation :

4

It was Al good

Évaluation :

5

Nothing, excellent experience.

Évaluation :

2

Still hadn't received my credit card credit for canceled same day for showing me a locker with a lock on it.

Évaluation :

1

Empleados siempre cobran exceso al entregar los Vehiculos. Por gasolina. Incluso cuando se entrega por encima del nivel de gasolina recibido.

Évaluation :

5

complete and excellent customer service

Évaluation :

5

The service was efficient..

Évaluation :

5

Look for more truck, thank you.

Évaluation :

5

vehicle should be checked better. customer service needs to improve..

Évaluation :

3

Three out of the four tires are warped and bolt, The sliding door on the right side is damaged and does not close correctly. The engine is good. The brakes good the air condition is good but I would not rent a car again cargo van.

Évaluation :

3

Good rental, good vehicle. Location is a little isolated and there are no cameras in our vehicles parking area. Place looks unsafe, because is a very low transit street.

Évaluation :

5

Great customer service by Carolina

Évaluation :

5

Kate, Haimaa, Pablo: Great assets for U haul

Évaluation :

5

I had the pleasure to be helped by Carolina and it was great. Best customer service I've had.

Évaluation :

5

Quiero seguir por muchos más años trabajando de la mano con Uhaul, son parte indispensable de mi negocio, gracias por permitirme estar con uds, todos estos años.

Évaluation :

5

The staff was pleasant and the facility was clean.

Évaluation :

5

The GM in that location and all the regular staff are very professional and friendly

Évaluation :

5

This guys are simply the Best hand down. Je la recommande fortement.

Évaluation :

5

Excelente todo

Évaluation :

1

Horrible experience, was a customer for 6 years and the owner just kicks us out without warning due to a door triggering an alarm that we didn't know about or get a warning. Floor would get flooded with water and nothing is safe in the units for that very reason, staff is not friendly at all and very disrespectful. Will never return here

Évaluation :

5

Excelente atención

Évaluation :

5

Excellent customer service Cudlo for the manager Maritza Martínez and great staff member

Évaluation :

5

Conseguí un personal muy atento y diligente muy contenta con la atención y familiaridad , gracias

Évaluation :

5

Me Issa and her team were awesome!!!!! I'll be back for sure!!

Évaluation :

3

The trailer parked in front of the door way is a accident waiting to happen. Huge safety issue. The place is so small that it tight to move around in the facility parking area. The young lady in the office was very pleasant. That was such a plus.

Évaluation :

4

Estoy muy agradecido por su amable atencion,y su excelente servicio,,( Gracias)!!

Évaluation :

5

La manager es muy servicial y amable.

Évaluation :

5

Thank you the last year has been a great experience

Évaluation :

1

BEWARE of the manager at this propety, a filthy corrupt woman named menissa who tampers with storage customer privileges, by locking them out of their units at her convenience to save herself extra work. She also illegally modifies their access without notice locking them in the property without a chance to get out. She makes their access SHORTER than the 5am to 10pm company hours, without motive, at any time. If you value your money and time, avoid this company altogether.

Évaluation :

5

Thanks for the great service

Évaluation :

2

I had a very unpleasant experience with your new manager, a extremely aggressive woman, with customer service skills. I had worked with this facility for years, very convenient for me because it's near my office. But since you have this new woman as manager, it's nothing but problems with he. I need to infirm you that she changed my storage unit, without any authorization to my daughter name, she denied me a promotional service I received from one of the office girl, I went to the office to ask her the reason of all this. She screamed at me that U-Haul is loading money do to these promotions, 3 weeks after I received such promotion from the office, but not only that the woman told me to take my stuff somewhere else, that I will do her a favor I can go one and one. But my question is, I don't understand how a Company like U-Haul can have a person working at his facility with this actitud and with no customer service skill impolite vulgar and completely abrasive

Évaluation :

5

Servicio muy bueno y rapido.

Évaluation :

1

Estimados Señores de U-Hail, Con esta nota les quiero comunicar mi gran desagrado con la nueva administradora "gerente" a cargo de esta localidad Dolphine Center 10895 NW 21st St, Miami, FL 33172 .Esta mujer es agresiva mal educada sin respeto al cliente, no entiendo como una empresa como U-Haul puede tener una persona de tan mala educación a cargo de sus instilaciones. Esta mujer cambió el deposito "storage" a nombre de mi hijo y mi persona, a nombre de mi hija Fedra Florez sin ningún autorización previa, aparta de denegar me un depósito que la empleado Amanda me ofreció bajo una promoción, cuando alquilas un camión de mudanza, el primer mes de almacenaje es gratis. Esta mujer me faltó el respeto cuando yo le pregunté sobre estos 2 cosas, pidiendo me que mejor yo lleve mis cosas de ahí, que yo le hacía un favor en retirarme. Mi compañía ha rentado por años camiones de esta localidad, siempre habernos encontrado con gente profesional como el Sr Willy y las jóvenes que trabajan en esta oficina. No es mi deseo tener que trabajar con esta nueva gerente, ya que ella no es una persona con cual yo me siento a gusto en seguir trabajando, mi experiencia es muy decepcionante, en esta localidad Un cordial saludo Roselyn Verhelst de Arenas

Évaluation :

5

Menissa the Store Manager at your Dolphin 787072 location is absolutely an asset to your organization. She is a shinning star and her customer service orientation includes but not limited to guide, recommend, suggest, ask probing questions to determine which was the best rental space solution to my needs. I am really happy that I selected this facility. Thanks Menissa, for sure I will recommend your place to my friends.

Évaluation :

5

The storage rep takes care of the facility in an excellent way. Very clean and support us in every situation during our exit and vacating the unit. Thanks very much,

Évaluation :

2

I called and called to try to explain my troubles and no one picked up the phone, no one helped me. Now I owe $400+ and all my belongs have been sold. I am dissatisfied with the customer service.

Évaluation :

3

Cleaning can be better both in the storage and specially in the truck rentals.

Évaluation :

5

Willi, the GM provided excellent service.

Évaluation :

5

The guy costume service was very nice, super helpful, thank you

Évaluation :

5

Excelente trato ,todo limpio y muy amable,,se lo aconsejaría a demás clientes ,,,muchas gracias

Évaluation :

5

Uhaul is the most convenient place to storage every person's goods.

Évaluation :

5

Willie the GM and Karla the storage manager both went the extra mile to take good care of my needs . Amazing crew !Kudos to U-haul Company of Miami for having the right personnel on deck .

Évaluation :

5

The manager is an excellent person.

Évaluation :

5

Thanks, Willie for attending to us and hooking it up with those donated boxes I desperately needed.

Évaluation :

5

Willie was very personable and with a high level of costumer service!! The same thing happened with the rest of the employees!! Thank you!!

Évaluation :

4

Service very good thanks.

Évaluation :

5

Staff very friendly and helpful.

Évaluation :

4

Bathroom never had toilet paper or paper towels

Évaluation :

5

Im happy

Évaluation :

5

EL MEJOR STORAGE QUE TUVE, LO RECOMIENDO 100 %

Évaluation :

4

Excellent

Évaluation :

5

Great facility, awesome staff, and Jean (the manager) is the best. Many times he went above and beyond to help us.

Évaluation :

5

Awesome personnel, attentive and knowledgeable. Location is super convenient.

Évaluation :

5

It was excellent

Évaluation :

1

Entregue el storage y me están cobrando

Évaluation :

4

Great facility, very clean, staff was very helpful. Only negative experience was elevator was out on one visit

Évaluation :

5

Will rent another unit whenever needed, very satisfied.

Évaluation :

4

Clean and well maintained .

Évaluation :

1

I need to talk to somebody higher authority

Évaluation :

3

Uhaul charge my account twice..left me stranded and overdraft...

Évaluation :

4

ONLY NEEDED THEM FOR A SHORT TIME, BUT SERVICE WAS GREAT AND STAFF WAS VERY PLEASANT TO WORK WITH.

Évaluation :

5

Great experience overall!

Évaluation :

4

All good thanks

Évaluation :

5

No comment but I like to say thank you!

Évaluation :

5

You guys was awesome but I couldn't rent the U-Haul because it wasn't enough space but other than that you guys did a good job

Évaluation :

4

Only problem: No personnel in the location available for assistance in moving things to the storage facility.

Évaluation :

5

very helpful

Évaluation :

5

S.O.

Évaluation :

3

Cramped. Did not like that we paid for a month, moved out before our time was up and didn’t receive a proration.