Évaluations des clients U-Haul Moving & Storage of Doral

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Doral

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Osvaldo A. le

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Need to work on greeting the customer and communication at the drop off area.

florelys C. le

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Le client n'a pas laissé de commentaire.

Roberto M. le

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a very nice staff and the trailers are in very good conditions, I strongly recommended this place in case you need their services. Thank you so much

Jose G. le

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location too far to drop the rental

Lisa C. le

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I must say that I was very worried about any bugs or mice. But I was very relieved to see that there weren’t any. Thanks for keeping a clean place. I will definitely recommend you guys to anyone. ??

rosa M. le

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Lo recomiendo por tratar bien al publico

victor M. le

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They charge me more than agreed

eduardo P. le

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Thanks

Gabriella B. le

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Excelente todo, el personal muy atento muy agradecida

jose anotnia H. le

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Le client n'a pas laissé de commentaire.

Jorge P. le

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Le client n'a pas laissé de commentaire.

Jason J. le

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Le client n'a pas laissé de commentaire.

marcia C. le

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Le client n'a pas laissé de commentaire.

Francisco M. le

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Le client n'a pas laissé de commentaire.

Carolina R. le

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Great service, but expensive

EYBLIS G. le

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Le client n'a pas laissé de commentaire.

Viviana M. le

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Great experience. The only bad thing is that you can’t use the hanger doors after hours

keyla R. le

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Very bad customer service, disrespectful. Made a reservation on the doral location, never was notified the truck was not available. Transfer the reservation to the medley location. I receubed a call to confirmo the reservaron, explained to the Lady on the phone what was happening and never offered me a solution, just keep asking me if I wanted the reservation. I was told in Doral that I was not going to be charge the 15 miles distance from there to Doral. When I went to return it I was told that was not possible, this person that helped me was so rude, said she never promised that. This was a very bad customer service and a really bad expired with you guys.

Rafael S. le

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Le client n'a pas laissé de commentaire.

Milca S. le

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I do not know what you describe as well maintained, the truck was banged up all the damages were accounted for (with the x) but in my opinion these damages should be taken care of to give the trucks a better appearance. The truck was clean.

eloy M. le

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Le client n'a pas laissé de commentaire.

Mariano B. le

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Worst service I ever had. I made a reservation which was made according to my needs (customer needs) and they din’t have what what I requested, in fact, they didn’t even have the truck size / type I reserved. Rental process tool 1:45min. Yes 1:45 minutes. And I left with a total diff service than the one I requested, with a different agreement for which i paid more money than what I was quoted in the service was’t honoured best part: Employees simply did’t care at all and did’t do absolutely anything to be helpful or understanding.

HECTOR M. le

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Le client n'a pas laissé de commentaire.

juan S. le

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Le client n'a pas laissé de commentaire.

Felix P. le

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la experiencia fue buena todas mis pertenencias llegaron bien y el dia que me dijeron solo quiero decir que el U Box es un poco pequeño para un apartamento por lo demas todo bien gracias por todo

hobie K. le

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Cindy was outstanding with deliveries /pickups etc and keeping the office staff up to date on my account..

Jorge P. le

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Le client n'a pas laissé de commentaire.

Eddy C. le

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Le client n'a pas laissé de commentaire.

Andres L. le

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I have rented equipment and installed hitches at this same location several times without issues. Today I had the misfortune of calling in to advice that I had made a reservation through the main uhaul line and would be arriving to pick up a tow dolly close to their 7pm closing time. My call was answered by Dana at this location, which interestingly enough is the main Miami uhaul location. I provided Dana my reservation number, which included my credit card information and asked her in a nice and polite way to make sure the vehicle car dolly was ready, since I was driving 30 minutes to get to their location since none of the other uhauls near me had a vehicle tow dolly on their lot. I told Dana I was only a few blocks away and according to my gps would be at her location very close to 7pm. She really made it that she did not care one bit and I I was not there before 7pm I was out of luck. I managed to get there before 7pm only to find a locked door and a lady who I assumed was Dana looking at me from the inside telling me they were close. I showed her my phone which by then showed 6:58pm and she did nit want to hear me. Like most phones nowadays, it shows atomic times and the real time was definitely before 7pm. Dana remained inside and it appeared as if she was enjoying the scene while I called uhauls main 800 number. After about 20 minutes of explaining the situation, another lady by the name of Marian came to the door, allowed me in and finished the check out process. I have to say Marian was very corteous and professional and checkout was painless. I did what I had to do with the vehicle tow dolly and returned it that same night to the same location. Luckily that process did not require that I had to go again through the unpleasant customer experience provided by Dana. I hope uhaul improves its staff training as this has been one I want to forget and not wish on anybody. Another little comment, the lights on the trailer did not work when connected to my vehicle. This install was done at the same location months back.

Miguel E. le

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great customer experience

daniel R. le

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Le client n'a pas laissé de commentaire.

jorge P. le

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Le client n'a pas laissé de commentaire.

Andi C. le

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Le client n'a pas laissé de commentaire.

Hugo A. le

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Le client n'a pas laissé de commentaire.

Mariano S. le

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Good service

omar i. le

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Muy bueno instalación y máxima seguridad

Enrique R. le

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The schedule hours on sundays is until 5 , they close before I spoke with melissa and she told me they may to close the doors to load before the schedule , I paid complete my monthly rent

Dayani L. le

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Not comment

jennifer k. le

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The customer service was extremely poor and slow. We called in advance to have our pod ready, and again the day of, to ensure it would be ready when we got there and it was not. We waited 1 hour!

Hector B. le

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The flooded entrance when it rain was a big problem for me, the continuous broken access system, made me feel unsecured and the lighting going off every two minutes was VERY ANNOYING thanks

EMIL L. le

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Nice clean facility with friendly knowledgeable staff.

SUPER AC S. le

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The manager personally helped me he was very helpful and understanding thank you.

Jose C. le

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U-HAUL PRESTA A MI ENTENDER. CALIDAD, SERIEDAD, HONESTIDAD, SIEMPRE TIENE UNA FORMA PARA SATISFACER AL CLIENTE, SUS VEHICULOS SON DE EXELENTE CALIDAD Y TODOS SUS EMPLEADOS, SON MUY PROFECIONALES Y EN

Joe P. le

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Facility itself is very nice, but its very hard to find a cart when it's busy. Go on Sunday morning to avoid the crowds.

Yandel P. le

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Great

Jose C. le

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LOS SERVICIOS QUE BRINDA U-HAUL,SON EXELENTES Y DE OPTIMA CALIDAD,ESFISIENCIA,EXELENTE TRATO AL CLIENTETODOS SUS TRABAJADORES,SON ELEVADAMENTE PROFECIONALES,DESDE EL GERENTE. HASTA EL MAS SIMPLE TR

Hector B. le

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Very good service....Thanks

WILLIAM/Barbara S. le

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Thank you Bismarck & all at UHAUL DORAL You have been terrific in handling all my issues with my brothers storage issues since his passing! I’m so grateful

LAWRENCE R. le

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Thank you for an amazing 3 1/2 years

ABM BUILDING V. le

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great service

Manuel C. le

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Everyone was nice I had no problem

ELIZABETH H. le

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Im vwry pleased with this. Place

eliyohu s. le

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the Above answers do not reflect my experience as I never entered the facility nor was there any need.

LEONER V. le

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Storage is well worth it.

Jason R. le

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Very easy to work with

DALIA S. le

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My experience was overall good, except i lost my keys and I had to pay $25 to have someone cut my lock in order to move out.

MARIA M. le

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I am very happy with the service, the only thing I do not like is that I did not have access to keep all my movements since they closed at 7:00 p.m. And I could not enter more to finish downloading my

CURTIS E. le

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Always Profo

Veronica N. le

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I rented the box online I never came into the facility. You need to modify this survey to accomodate online customers.

orlando j. le

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Maybe leave the storage part open 24 hours so that people can access their things when they need to. Some people work late and weekend. Can always come during their hours of operation.

SONJA F. le

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Na

Jithendra K. le

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Its really good service and friendly people..

CHAMARA P. le

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I loved the whole U-Box experience. Professional, friendly, and well-organized. I am constantly recommending the service.

FRANCISCO C. le

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Very hard working folks. I commend them.

AMANDA Y. le

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I have been with u-Haul for about 4 yrs.in Miami FL after moving from Houston,Texas.I have had a wonderful experience over the years.with them Very clean and polite .Thank You Amanda Yates

william c. le

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The staff was professional, friendly and very helpful. The staff is the most important reason I will return to the location for service.

Lindsey C. le

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The hours should be 24 hours.

william c. le

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The staff is excellent

LAZARO L. le

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Exelent

noelle j. le

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Good price.

TOM E. le

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Love it.

CHRIS A. le

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The staff at this location is the worst staff I've ever dealt with at any Uhaul facility. Continuous problem after problem, lack of communication, non-caring attitude. All the review sites are correct

Gerardo P. le

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I am sattisfice with service

Alexandra L. le

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great and efficient. would use again!

JUAN R F. le

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Muy bueno y mucha seguridad se lo recomiendo a todas las persona

Israel L. le

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Personnel were great

Ashraf S. le

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I had to move out on the 7th off the month which made me pay the rent for a whole month

Robert M. le

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Good Service

Adam C. le

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Simply Amazing!!! look no further... These guys are true Professionals, Awesome, friendly and extremely efficient. Thank you so Much!!!

MARIA D. le

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Everething is good The only problem is when raining the road to much water in the entrance Thanks

Jhoan D. le

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They put the alarm in people's ears i dont know if to tell to move the cart on the halls or something but it is very unconfortable, the access to the uhaul is very dificult the okechobee is always tra

joanna w. le

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The woman who delivered the box was incredible. So friendly and willing to assist. Made everything easy.

UMESH D. le

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good

Armando G. le

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Great experience

Zhaoyang Y. le

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Good and friendly service!

Tyler B. le

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The staff were great - very friendly and accommodating. However, wait times to speak with an associate were ALWAYS very long on our multiple visits and phone calls because of understaffing.

alaska a. le

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I will come back soon for another storage

CARLA L. le

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Fase and friendly

Ana F. le

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todo muy excellent

HORACIO A. le

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Great location, always clean, easy to access

Martha M. le

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One of the customer service in the office was very rude with me and others. When I was going to return the storage she didn’t even let me talk .I was not able to get her name she has long black hair.

EVELINA D. le

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It was a good experience

Loise H. le

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The unit was fairly priced compared to others

Rigoberto L. le

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Excellent service

Jenessia E. le

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Customer service was HORRIBLE. Management and team evaluation should be conducted.

Rafael V. le

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Cindy was very friendly

CLAUDIA O. le

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Very happy with the service provided.

Ulrika A. le

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Constantly changing times on me. The drop off of my container was awful, they showed up and said I have 30 min to put all my stuff on the side walk because they wanted to take my container with them.

GEORGE R. le

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thank you

JUAN U. le

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No comments

PETER J. le

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While the staff delivering/picking up my uboxes were friendly and responsive, their truck broke down and the boxes were left on location for an additional two days. My bldg was not pleased. Not good.

Genesis M. le

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Thank You. I got my things safe all the time they were there. I didn’t have to worry because I knew that was a safe place. The manager is a really nice and helpful person. The guys also, they help.

Josefina G. le

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Cynthia was very helpful.

ROGER G. le

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Excellent

BARBARA I. le

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All in all a great experience

juan p. le

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Alvin was extremely helpful Give him my best wishes for a job well done

FRANCISCO V. le

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Exelente

Eusebio A. le

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Good service

Gladys C. le

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Cinthia was always very responsive to any questions or issues.

Jackie G. le

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Great General Manager ! Always provides the best service and is willing to go the extra Mile to help out no matter the situation .

Michael B. le

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Staff was not eager to help and could not have moved slower! Return person seemed as if he was put out by request to disconnect car trailer so that I could move truck to loading dock to unload.

RICHARD H. le

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A warning before a late charge by text to phone would be good. An email is often missed.

LUIS C B. le

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The U-Haul facility at Medley is great. It's very convenience and well located. The area is secure and the customer service is great. I would recommend U-Haul at Medley.