Le client n'a pas laissé de commentaire.Andre K.
Customer Reviews for U-Haul Moving & Storage of Double Diamond
Pour nous contacter
Reno, NV 89521
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.GORDON ALLAN P.
Le client n'a pas laissé de commentaire.peggy W.
Le client n'a pas laissé de commentaire.Thomas H.
Le client n'a pas laissé de commentaire.Robert F.
Great service, very professional, will come back and recommend!Terry B.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Morgan M.
Le client n'a pas laissé de commentaire.MILES RICHARD H. | Expérience générale
We have done business with this location TWICE. Once for a one-way drop off, and then this one-day trailer rental. Both times the associates who have assisted me, every single one of them, have been amazing. They're friendly, efficient and helpful.Feancisco S.
Le client n'a pas laissé de commentaire.MICHAEL M. | Expérience générale
I did not get my 10 % off. I was overcharged. Mileage is 0,89 not 1 per mile. Truck was not in my scheduled pickup location. I was promised 50 mile credit, but did not show up on my bill.Jamie N.
Le client n'a pas laissé de commentaire.Jamie N.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.kathie R.
This location is great and services provided here are very customer friendly. They provided a clean truck and equipment return process was a breeze. Will choose this location over others.Felix P.
Nice people. Helpful and was in and out in few minutesRuben G.
Overall experience was above average however, I would rate Jesus excellent. He was extremely helpful and kept me from having to go to another location when the truck I reserved was out of commission. He problem solved and got me out of there promptly to meet the movers I had lined up. Thank you Jesus! CharlotteCharlotte C.
Really enjoyed my time there had a few hiccups but in the end the original person that set my contract and Jason and Erica from Danone ranch U-Haul made things better best customer service in a long timeJoshua A.
Jesus helped on the retina s did a great job!John H.
Le client n'a pas laissé de commentaire.Stephen B.
Le client n'a pas laissé de commentaire.TAYLOR W.
You were great when we ran into a little trouble on this trip! Also when we had problems unloading the truck into storage. Thank you for a great job!!!Roberta P.
Le client n'a pas laissé de commentaire.Ken B.
Le client n'a pas laissé de commentaire.Jennifer K.
Le client n'a pas laissé de commentaire.PATRICK M.
I would love to.john B.
Keep better track of how much fuel is in the vehicles, paperwork showed a quarter tank but when i got in the vehicle it was under 1/8. It was fixed and so no issues but seems like a problem. Jason N. Was excellent to work with at the damonte ranch location. Merci!sean D.
Le client n'a pas laissé de commentaire.Thomas K.
Le client n'a pas laissé de commentaire.BRANDON H.
Le client n'a pas laissé de commentaire.Megan L. | Expérience générale
Le client n'a pas laissé de commentaire.Kreston A.
Le client n'a pas laissé de commentaire.NANCY B.
I normally don't fill these out, but this location went above and beyond. Erica took great care with my check-in, and online ordered item. Joe received the rental when I arrived back and did a wonderful job with finalizing my rental. Both had great attitudes. Vehicle was clean inside and out. Vehicle ran great and gave me no issues. Will use this location again. Merci!Todd B.
Le client n'a pas laissé de commentaire.Marion M.
Jason was awesome. Very welcoming and helpful.Lauren N.
Jason who checked us in was great, very helpful and friendly.Eric R.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Darius B.
Excellent service and excellent staff. I'm a regular and can say this is the premiere U-Haul service center.Christopher L.
Le client n'a pas laissé de commentaire.Beth J.
No one was available when i returned the truck. But it's a great clean location with everything you need!Joanne R.
Employee helped recommend the best materials needed to haul appliances, including size of trailer. Big help.Paul S.
My pick up and drop off were seamless. Very pleased with the entire experience! Thanks U HaulBudd H.
Jason from Damonte Ranch was awesome went out of his way to help us I'd definitely recommend Damonte Ranch U-Haul over any of the other ones and ask for JasonRonald C.
I rented a cargo van and a week later rented a 10' truck. Jesus C. helped me and went above and beyond after there were some issues with the cargo van. He worked everything out for me. Jesus also helped me with the truck. Thank you for the excellent customer service! When I need another truck/cargo van in a couple months, I will definitely be back to see him.christina H.
Exceptional customer service, especially during check-out, thanks to Jason at Damonte Ranch.Gerard C.
Staff was great! Transaction was smooth!!!Cathy S.
Le client n'a pas laissé de commentaire.Kimberly J.
You have stacks and stacks of boxes blocking the customer view of the agent area from the front door. Maybe signs or rearranging would help. Maybe a "Line starts here" sign would also help so when it gets busy customers aren't just milling around the desks looking at each other thinking "am I next?"ZACHARY S.
Le client n'a pas laissé de commentaire.chuck S.
I had a hitch installed on my 2021 forester, they gave me an hour time frame to install this, less than 30min it was DONE!! very fast and good customer service. I live Gardnerville and went to the Reno location cause the Carson City location messed up, Don't go to Carson!Armonda N.
Le client n'a pas laissé de commentaire.debra S.
The reservation process could be easier.AUGUSTINE C.
Gas level was at 1/8th of a tank. Had to go fill it as soon as I got it. Would be nice to receive a truck with at least 1/2 of a tankâ€¦.. that's my only complaint. Everyone else was greatJerry M.
The moving help advertised on your site â€œaffordable moversâ€ were not professional at all. They showed up and left after 26 minutes leaving me stranded trying to find help same day.Kathleen D.
Le client n'a pas laissé de commentaire.Giuliana H.
Le client n'a pas laissé de commentaire.RUSSELL ALLAN H. | Expérience générale
i can understand charging extra day on truck for returning late but it was returned cleaner than when i picked it up with a extra hand truck BUT it's PRETTY DAMN CHICKENSHIT to charge for the insurance when you (UHAUL) Have posession of the vehicle especially since i had to waste 1/2 of my day trying to find a location that had the vehicle i had reserved prior which neither that or handtruck was taken into consideration but lesson learned next i'll return to location more convienent to myself and bypass online reservations because obviously nothing gaurented by UHAUL not even customer satisfactionRichard B.
Le client n'a pas laissé de commentaire.Winston G.
Jason was great. Hooked up the trailer well. he was awesome thank you so much he is located in Damonte in Ranch thank you youmike M.
Jesus was a big help when dropping off the truck and trailer. Amazing service!!!Matthew C.
Awesome as usualScott K.
Inform customers wat is allowed and what is not allowed while renting a U-Haul I smoke they said nothing about smoking I come back to return the truck I called them I said I was running behind and all they said to me was as long as I have it back before 7am well I haSherry E.
Le client n'a pas laissé de commentaire.Jerry J. | Expérience générale
Le client n'a pas laissé de commentaire.Darrell V. | Premières impressions
Keep more guys like Jesus, what a great guy.Rocky D.
Phil was awesome and friendly. So grateful for him because moving can be challenging. I should have done the after hours drop off because it was $115 ($90 plus the gas) for three hours and I didn't even get everything moved.Stacy H.
Make the reservation process simpler. Can't tell when making the reservation online if the equipment requested is available or what substitude is available. Though undestandable, the additional suggestions (such as do you need blankets or boxes) are more annoying than helpful. But given the nature of the transaction, the rental went smoothly. I highly recommend this UHaul location.AUGUSTINE C.
Truck felt like it was trying to shake apart. Driver's side mirror was loose. Drink bottles in cab when picked up, no furniture pads or dolly was in the truck as ordered. Luckily for me there were workers there after hours and they were a huge help in getting the truck picked up on phone app as well as getting me my missing supplies. Would have liked the truck to have a little more than an eighth of a tank of gas in it, but it got my job done.Marc C.
Le client n'a pas laissé de commentaire.Bruce P.
Everything was great as I expected. I have a unit in Vegas as well and I will always use UHaul. Thanks for the excellent service. See you in the future!Helen L. | Expérience générale
Best center in RenoPhil B.
Le client n'a pas laissé de commentaire.Cornelius C.
Le client n'a pas laissé de commentaire.Kathleen H.
Joe and Erica made our experience actually great and treated us like family. We. Rent from uhaul often and will use this location again. They both helped us and were truly the best agents we have dealt with. They both deserve to be recognized. There was another person renting at the same time and they treated her equally well. Please acknowledge both of them. As a business owner we know it's hard to find employees let alone good ones like these two. MerciFaythe A.
Great staff and facility. You can tell that they take security seriously and that they have pride in what they do. I would recommend this facility to anyone that has storage or rental needs. Merci.Jason G. | Expérience générale
The person who handled connecting my trailer to my car, I think his name was Jason, he is awesome, I give him an A+Christopher Z.
Le client n'a pas laissé de commentaire.Kirby P.
Jason was very helpful! Thanks again!SARAH S.
The Haul on South Virginia is awesome and the manager and workers are more than great. I am writing to you because I was never reimbursed from Haul Helpers, though I had directly communicated from them since the beginning. Unfortunately they were a no show and was never reimbursed? I understand you work independently but I am unable to get a hold of anyone. I called the given number and was put on hold for eternity and I called several times on several different days. Please help me to get my $400 back! Sincerely, Katrina HonensKATRINA H.
Super friendlyAndre K.
The employees were very friendly and patient with us, I'd definitely rent a U-Haul from them again and tell friends about it also â€¦Rachael B.
Le client n'a pas laissé de commentaire.Alexandra B.
Excellent employees: Erica and Todd!Barry N.
Erica was awesome!Erin W.
Le client n'a pas laissé de commentaire.Susan C.
Le client n'a pas laissé de commentaire.Rachael C.
Le client n'a pas laissé de commentaire.Paul D.
Le client n'a pas laissé de commentaire.Ken G.
Everything was great!!Patricia C.
Le client n'a pas laissé de commentaire.Edward G.
Le client n'a pas laissé de commentaire.Nichole M.
Le client n'a pas laissé de commentaire.Victor M.
Great employeesBRET A.
Le client n'a pas laissé de commentaire.Lana K.
Le client n'a pas laissé de commentaire.DAVID R.
Very Friendly and Professional Staff.ALI N.
Le client n'a pas laissé de commentaire.JESSE H.
Le client n'a pas laissé de commentaire.Faythe A.
Uhaul made my move very easy. Erica was helpful at the desk and made checking out quick and simple. Jason was very kind and went above and beyond to help with my move out process and trailer rental. Thank you!!Amanda W. | Expérience générale
Le client n'a pas laissé de commentaire.Douglas H.
Le client n'a pas laissé de commentaire.Dawn U.
Le client n'a pas laissé de commentaire.lucy T.
Good service and convenience to rent for short term to bring large item home from a local store. The price is reasonable.michael T.
Le client n'a pas laissé de commentaire.MELODY JUNE R.
Jason at the Damonte Ranch location did an outstanding job helping me today!Rich P.
Le client n'a pas laissé de commentaire.John H. | Premières impressions
Le client n'a pas laissé de commentaire.Ryan M.
Your employee "Jason" was very helpful and extremely polite. He made the check in experience simple and easy. As a business owner myself, I have to say this is the type of employee you want to hold on to. You can't teach this type of thing.Charles S.
Le client n'a pas laissé de commentaire.Nelson A. | Expérience générale
Whoever helped me get set up, that person was friendly, knowledgeable, quick, and extremely easy to work with. Give that person a raise!!JENNIFER S. | Premières impressions
Le client n'a pas laissé de commentaire.Carol C. | Expérience générale
Le client n'a pas laissé de commentaire.Don L. | Expérience générale
Le client n'a pas laissé de commentaire.CHASE H. | Premières impressions
The lady who helped me was very kind and informative.Kristine F. | Premières impressions
Le client n'a pas laissé de commentaire.lydia c. | Expérience générale
Le client n'a pas laissé de commentaire.Deanna J. | Expérience générale
Everything always worked well. The elevator was quick and easy for large loads. Thanks for several years of storage.Craig S. | Expérience générale
Le client n'a pas laissé de commentaire.KANDYCE M. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT P. | Expérience générale
Le client n'a pas laissé de commentaire.JUSTICE J. | Premières impressions
Le client n'a pas laissé de commentaire.Joanne E. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLIE W. | Premières impressions
Le client n'a pas laissé de commentaire.Eric R. | Expérience générale
S.O.PRINCE A. | Premières impressions
Price increases and terrible staff and serviceMEGAN H. | Expérience générale
You need a different system than the 2 card access you get denied most of the time twice before your card is accepted.Cynthia T. | Premières impressions
Le client n'a pas laissé de commentaire.james h. | Expérience générale
Le client n'a pas laissé de commentaire.kevin a. | Premières impressions
Very difficult to reach on the phone In person customer service was greatLISA S. | Expérience générale
Le client n'a pas laissé de commentaire.Lindsay S. | Expérience générale
My experience has been very positive so far. The nicest part is that the staff has been particularly helpful and pleasant.BRET H. | Premières impressions
Le client n'a pas laissé de commentaire.Tawnya S. | Expérience générale
Staff young lady helping was great to work with.Eric R. | Expérience générale
Le client n'a pas laissé de commentaire.KENNETHA S. | Premières impressions
Super happy with my experience here. Safe, clean, and friendly.Frances F. | Expérience générale
I was helped immensely by an employee named Tanya Gil and provided with exceptional customer service and attention. I plan on telling everyone I know about this facilityTravis M. | Premières impressions
I had a very minor complaint there was a chirping sound that would echo down the hall over and over, but still loved the facility. Just did not want to stay in it for long as would drop stuff off, come by to clean up stuff, rearrange, etc. then the eventual move out but definitely felt I wanted to get it done then get back to car.Stefan A. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL L. | Expérience générale
Le client n'a pas laissé de commentaire.Donna m. | Expérience générale
Lost reservation had to start over after arriving to facilityKenneth F. | Online Move In
Le client n'a pas laissé de commentaire.Leeyah C. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew C. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew C. | Premières impressions
First I was given a storage locker that the slide was damaged and I couldn't get it locked. This was after my husband and I had loaded everything into it. We were assigned another which also proved to be very difficult to close and latch but we managed. The parking was very difficult. Four spaces are allocated. One vehicle parked adjacent to all four spaces which made it difficult to back in and pull out. Then a huge pickup truck came and parked in one of the four spaces. We tried to get into an empty one next to it but it was too tight and we damaged the rim on our tire due to a concrete wall. The rest of the parking places near the area are full of U-Haul vehicles. There was no room to load and unload. This situation made it very difficult to to move our heavy boxes into storage. I must add that the manager was very helpful and we did appreciate that.Suzanne S. | Premières impressions
Le client n'a pas laissé de commentaire.james h. | Premières impressions
Le client n'a pas laissé de commentaire.Arlene L. | Online Move In
The staff are great friendly knowledgeable beyond helpful. My Dad in Las Vegas had a storage with you that is why I chose to do business with you. I tell everyone go to you. Superior storage facilities. Thanks for keeping my belongings safe while I looked for a place. Keep up the great work. Thanks againMonique P. | Expérience générale
Le client n'a pas laissé de commentaire.Mari T. | Expérience générale
Le client n'a pas laissé de commentaire.Evis H. | Premières impressions
Rachel was thorough and knowledgeable. Hands down, the whole team made this the easiest transition I've ever had. Thanks Phil!Samantha H. | Expérience générale
Great facility! Friendly, helpful staff and the storage facility is very clean.Kelly p. | Expérience générale
Would highly recommend this company, Paul HillPaul H. | Expérience générale
JOE WAS GREAT AND VERY HELPFULjared m. | Premières impressions
Le client n'a pas laissé de commentaire.June P. | Expérience générale
The staff is friendly, accommodating, and professional. Thank you for the exceptional treatment! I will return when I need the services.Josette F. | Expérience générale
Thank you Phil for a warm welcome to Reno! You are really awesome at being compassionate, helpful, and down to earth. Your twist of professionalism is right on point. "Happy Holidays!"Josette F. | Premières impressions
Very convenient. Extremely kind and helpful staff. Very pleased with our experience at this Uhaul location!Allison D. | Expérience générale
Le client n'a pas laissé de commentaire.Sarahann E. | Expérience générale
The staff was friendly, pleasant and helpful.MARY ANNE M. | Expérience générale
Le client n'a pas laissé de commentaire.Meranda S. | Expérience générale
Super helpful and let me extend rental no problem.Tawnya S. | Premières impressions
Le client n'a pas laissé de commentaire.Allison D. | Premières impressions
Tanya and Shaun were the most amazing help! They were helpful, kind, and efficient. Their service was above and beyond anything I could have asked for.Jaxson B. | Premières impressions
Very happy with the staff and facility. Love that there are several carts for use and an area designated to recycle unwanted items for others to reclaim. I would definitely use this storage location again!Lola M. | Expérience générale
Tonya is the best!Michael M. | Expérience générale
Le client n'a pas laissé de commentaire.Alexandra M. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberly C. | Expérience générale
Did not have my 10x10x8 unit that I reserved 3 weeks ago. Tanya was helpful in finding me other spaces. Ed Greene 808 368-6060.EDWARD G. | Premières impressions
Le client n'a pas laissé de commentaire.Joanne K. | Expérience générale
Le client n'a pas laissé de commentaire.Chloe D. | Premières impressions
The light in my hallway doesn’t workRENAE B. | Premières impressions
Le client n'a pas laissé de commentaire.Randy C. | Premières impressions
Le client n'a pas laissé de commentaire.Weeks S. | Premières impressions
Great until I wanted to move out of the storage unit. I was not given a pro-rated refund for the month that I had already paid for. If someone moves out early then you should refund the remaining time that they paid for since you will be able to rent out that unit earlier than the full month.LANCE A. | Expérience générale
Le client n'a pas laissé de commentaire.Letagay K. | Expérience générale
Kudos to Tanya and Max who were helpful and professional throughout the storage unit rental process. They are both a credit to your organization. They made the process seamless and gave us confidence that we are utilizing the best available facility in Reno. Thank you.Mark S. | Premières impressions
Le client n'a pas laissé de commentaire.kianna c. | Premières impressions
Great location. Great supporting staff. I'm a most satisfied customer of over 12 years.mark f. | Expérience générale
Tough business. The team makes it easySteve W. | Premières impressions
Staff was very friendly and helpful.laura b. | Premières impressions
The young man that helped me both times that I went there was excellentRebecca H. | Premières impressions
Tonya is very helpful and a delight to deal with.Lewie W. | Expérience générale
Le client n'a pas laissé de commentaire.Sherry F. | Expérience générale
Great staff and excellent facilityFred K. | Premières impressions
Le client n'a pas laissé de commentaire.Michael P. | Premières impressions
I didn't like paying extra for all hours access. You ask a lot of your customers to pay.... Money is tight......CHARLES RICHARD W. | Expérience générale
The staff were very accommodating and understanding of how stressful moving is. The free handcarts were such a relief and saved so much time. Having air conditioning in the storage building was a life saver as well. Very grateful for these small things.Sharron T. | Expérience générale
Le client n'a pas laissé de commentaire.angela g. | Expérience générale
Thank you, I'm not from the area everyone was so helpfulemma n. | Premières impressions
Le client n'a pas laissé de commentaire.Delvena C. | Expérience générale
Le client n'a pas laissé de commentaire.SAGREN P. | Expérience générale
Le client n'a pas laissé de commentaire.Gina m. | Expérience générale
Le client n'a pas laissé de commentaire.Deanna J. | Premières impressions
Very clean and well lit facility. The staff was very helpful and the facility has loading docks, dolly's, carts to help get your items in/out.ALISA E. | Expérience générale
My experience consisted of getting referral recommendation to include inaccurate directions. For the next 2 months this caused me an average of 2-3 hours commute time round trip to go to my locker. Also when I moved out due to this logistics problem the staff told me I would not be eligible for any kind of a credit even though the month had approximately 2_3 weeks left.This is bad customer service.theo n. | Expérience générale
We got the wrong unit by mistake, but I wasn't emailed a new receipt - which I would have liked. Otherwise it's been a good experience so farHannah O. | Online Move In
Le client n'a pas laissé de commentaire.BARBARA M. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph G. | Online Move In
Le client n'a pas laissé de commentaire.James U. | Expérience générale
Le client n'a pas laissé de commentaire.MARY M. | Expérience générale
Le client n'a pas laissé de commentaire.Michael M. | Premières impressions
Le client n'a pas laissé de commentaire.Cheryl D. | Expérience générale
Clean storage facilityALISA E. | Premières impressions
Appreciated the security of this location, and the clean maintenanceROBERT CARL R. | Expérience générale
Le client n'a pas laissé de commentaire.Robert A. | Premières impressions
Très sympathiques et professionnels. The climate control facility was a positive especially during these hot summer days. Thank you Phil to you and your staff. H. MarkenHazel M. | Expérience générale
Great customer service and very nice and clean facilityjenny j. | Premières impressions
Excellent Customer..!!!KANDYCE M. | Premières impressions
Staff was great very helpful.Brandon R. | Premières impressions
Merci.rebecca s. | Expérience générale
Beautiful facility, love the security and cleanliness. Tanya was awesome.BERNADETTE THERESE T. | Premières impressions
Le client n'a pas laissé de commentaire.JUERGEN W. | Premières impressions
Tanya was awesomeCynthia L. | Expérience générale
Le client n'a pas laissé de commentaire.Toalima U. | Expérience générale
Le client n'a pas laissé de commentaire.John W. | Expérience générale
I am autistic and was treated with NO consideration.Larry H. | Expérience générale
Le client n'a pas laissé de commentaire.Bethany F. | Expérience générale
Le client n'a pas laissé de commentaire.Rachel F. | Expérience générale
Staff was not all that friendly, but they were helpful, I got my unit.Brian B. | Premières impressions
Very attentive to my needs and helpfultheo n. | Premières impressions
Exceptional and friendly customer service from Tanya and all the other staff members including inside staff of the new building! Brand new facility with super clean restrooms. Other than current construction and temporary limited hours to use the building, an overall great experience and would recommend .matthew c. | Premières impressions
I have said this before, but Brad went out of his way to solve a difficult delivery and storage problem for us. This included his working on his day off so that he did not cause any problems with the management. I have never met a better UHaul employee in my life and I have dealt with a lot of them. I hope he has a good career with the company.michael d. | Expérience générale
Le client n'a pas laissé de commentaire.NOI R. | Expérience générale