Évaluations des clients U-Haul Moving & Storage of Double Diamond

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Double Diamond

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Raheeb K. le

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Excellent customer service when I picked up truck; will rent again from this location

jesenia h. le

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Le client n'a pas laissé de commentaire.

Paul R. le

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Nothing. Service is always excellent! Trucks spotless!??

Marlon M. le

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Fast and easy return. Gentlemen who checked me in was really nice, and informative. Thank you!

Jeremy C. le

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Le client n'a pas laissé de commentaire.

Duke L. le

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Le client n'a pas laissé de commentaire.

William B. le

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Le client n'a pas laissé de commentaire.

Gary A. le

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I traveled 11 mi, used maybe 2 gal or so. was charged a $30 service charge for it and $7 for fuel. If I had known it would cost $30. I certainly would have fueled myself. Had no idea.

James U. le

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Le client n'a pas laissé de commentaire.

David C. le

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Dropoff was great. Quick and email receipt was received shortly after left the site

Eric N. le

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Everything was clean and I felt like my belongings were going to be secure. The staff was very nice and informative. I am very pleased. Thank you.

Stephen A. le

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Le client n'a pas laissé de commentaire.

jack f. le

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Truck was clean but was sent out with only 1/4 of a tank of gas. Trucks should be sent out with a full tank with the understanding the customer refills it full. Next time I will use Penske.

Stephen B. le

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I picked this location but the corporate dispatch attempt to send me 30 miles away in an attempt to have customers manage their inventory. Left a bad feeling over an otherwise great expeeience.

Devant A. le

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Don't do a thing you guys are cool

evelyn m. le

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Great service

kathy m. le

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Le client n'a pas laissé de commentaire.

Pat P. le

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You all did everything you said you would do and then some. Thank you!

dale r. le

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Le client n'a pas laissé de commentaire.

Gregorio s. le

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Le client n'a pas laissé de commentaire.

jeff F. le

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I was told I could drop this off at any location but when I tried at the Odie St.location they would not take it and had to drive across the city to the other location which was a real pain in the ass.

David R. le

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Very displeased, please call me at+17757729763 to discuss. I love U-Haul but this rental had a very bad ending!! David Read

Paul R. le

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Nothing. We are always pleased with U-Haul. Each location has employees who are willing to help you and are very friendly!

Ryan N. le

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Thanks for the fast, efficient service.

Kenneth W. le

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The management and staff were very considerate and helpful. It was a delight to interact with them. The facility was very sell secured, I felt very safe while working there. It was immaculate.

Liann K. le

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Le client n'a pas laissé de commentaire.

Steve P. le

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The truck was low on oil and had to add a quart. There was no gas in the truck and they said I would get a 36 dollar credit to put a quarter tank of gas in which I did but did not get the credit on my bill. They charged me for 12 blankets but only gave me 6. Very nice people but would suggest you VERY CAREFULLY check everything when you pick up your truck and go over the final bill better than I did.

JAMES M. le

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Very quick and smooth process. They checked out my truck and sent me on my way, 5 minutes tops! I got my receipt within minutes. Staff was very friendly and helpful.

Richard B. le

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Uhaul cancelled my first reservation 2 days after I booked it with credit card, implying they didn't have the equipment I booked a 26 ft truck and changing my location pickup 3 times. Three different locations. Having to rebook my movers 3 times. Will never use or recommend Uhaul ever again.

Michael R. le

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Everything was effortless, customer service was great, everything went so smooth on a day where we needed things to go easily so thank you!!!!

Glen K. le

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When I spoke to dispatch, they for the second time told me I can not have the size I requested 2 weeks earlier. And if I did not stop challenging her about being told this she was going to cancel my whole truck order. Very rude people to deal with.

Molly K. le

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Le client n'a pas laissé de commentaire.

amy w. le

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By the time I moved my things out, the staff was willing to work with me, but only after a flurry of mistakes, insults, unprofessionalim, and down right bad business! I will never recommend them!

David N. le

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The guys went above and beyond to make everything easy and perfect Uhaul you Rock

Blair B. le

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May I just say I will be 10000% using uhaul again in the future or telling other people to. After surviving a hail storm & driving across the country our truck was such a trooper!

Vanze L. le

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A little strange having the storefront in the back of the building, but I guess there's not much you can do about that.

Paul S. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Le client n'a pas laissé de commentaire.

Gabriela B. le

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I dropped truck off at 9:45 pm and placed keys in drop box. Seems like a very clean yard.

Dan D. le

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Le client n'a pas laissé de commentaire.

Brian R. le

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Le client n'a pas laissé de commentaire.

Stephen S. le

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This is the second time at this location that I have returned a trailer and wad told a receipt would be emailed to me. Not only did I have to call back 3 times to get the receipt, the trailer was never check back in and it was still accumulating charges (which were later reversed). Not good. Get a receipt when checking in.

Douglas O. le

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Lower price ??????

Lewie W. le

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The gentlemen of your staff are really excellent in attitude, sincerity, effectiveness and customer orientation. My compliments !

Ernesto P. le

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Need to make sure the customer knows what he or she will be charged for. The .69 cents a mile got me by surprise when I was told that I cold run it as much I wanted as long is all in town. But over all it was great. Thank you,

al l. le

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Run, don't walk away from this company. They are total scam artists. Attempted to charge for extra milage and gas. Luckily I took pictures of odometer and gas gauge. Will have to send documentation into Visa to reverse charges.

Robert M. le

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Le client n'a pas laissé de commentaire.

Joseph N. le

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Thank you!!

MAX H. le

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Extremely rude customer service provided by the associate upon arriving.

Thom M. le

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None

Corinthia L. le

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customer service was excellent

Sean V. le

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Le client n'a pas laissé de commentaire.

maryann t. le

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They were very nice and helpful in trying to accommodate your needs. The units were clean and easy to get in and out of. I would recommend them to friends.

David R. le

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Le client n'a pas laissé de commentaire.

Kevin F. le

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Slow return process, employee walked by and did not offer to help. Had to wait for another employee.

david v. le

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very helpful and friendly

jeff g. le

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The manager had zero personality....like he was pissed off at me, and I have never met him before...would not care to work with him again....I tried to joke around and cheer him up, but he just ignored me....

Joel C. le

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Le client n'a pas laissé de commentaire.

RONALD S. le

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The 20 ft van ran sluggish

Brandon N. le

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Le client n'a pas laissé de commentaire.

suzette g. le

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Well supplied and friendly staff

Tim D. le

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Easy, how it should be!

Cory B. le

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Uhaul uses cheap tires. I had a blowout between Wells NV and Elko. The tire guy showed up quickly but it still cost me an hour and 20 minutes.

Joe W. le

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Le client n'a pas laissé de commentaire.

Dorene G. le

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The Oddie Blvd Location in Sparks Nevada is terrible. Originally went to the Oddie Blvd location to pick up my reservation, however, apparently they did not have my reserved equipment available so had to drive to the opposite side of town, which is an hour away to pick up a car hauler. Completely inconvenient and unprofessional. The So Reno location had great service and accommodated my reservation.

Karen B. le

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Towed without a problem!

Irene S. le

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Le client n'a pas laissé de commentaire.

gary b. le

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The first place didn’t have the trailer and I was set to 10400 S Virginia.

Kieran T. le

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Le client n'a pas laissé de commentaire.

Steven B. le

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When unloading our car from a carcarrier one the employee unlocked the tow hitch from the Uhaul truck the carrier bucked up and damaged the cars front end. Then they told the insurance company we unhitched the carrier aan the insurance company denied our claim SB all the way around

Charley B. le

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Have the equipment on site that was reserved. I also suggest getting your people the right tools to do their jobs......computers that work. That would be a small investment that would smooth out your entire process.

John D. le

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Le client n'a pas laissé de commentaire.

Mary D. le

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Le client n'a pas laissé de commentaire.

Karen D. le

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Busy UHaul office, well-staffed and efficient. Highly recommend.

Adrienne M. le

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Had to go three locations to get a truck that was reserved. The first location wouldn’t even call the next one to make sure the truck was available cuz it would tie up her phone lines for too long. Ordered 20 blankets, got 6. The truck was very old and banged up. The only location that was nice was the 2 one on Moana that helped me. Not happy with all the service. They said they would give me $50 credit for the rental but only gave me $35. Poor poor service. Not a happy customer. Also had to $300 extra for the movers I hired because of how long it took to get the truck after 3 locations of having to travel too.

Todd H. le

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Le client n'a pas laissé de commentaire.

Verlin G. le

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Great customer service, good old boys ????

Mark F. le

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Le client n'a pas laissé de commentaire.

Stacie L. le

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I would appreciate U-Haul not changing my pick up location to clear across town. It was such an inconvenience and a waste of gas. I was unhappy that the only communication about the change in location was through an email. Please improve this aspect of your service.

Mart J. le

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Le client n'a pas laissé de commentaire.

Jason F. le

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I was not given an opportunity to see the trailer before renting. I was not handed a form to submit any previous damage of the trailer, it was filthy and full oh horse poop and straw. When I called to complain, the person on the phone was muffling a laugh when I notified them of my concerns. I was threatened cleaning and damage charges at my drop-off location. Horrible experience.

Irene S. le

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The associates need to be trained on proper use of electronic devices. Cussing on swearing on the them when customers are present is unprofessional and unethical.

Cathleen L. le

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Le client n'a pas laissé de commentaire.

Theresa T. le

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Confirm what payment is to be used for rental when equipment is picked up. Not have people on hold so long that they have to hang up and call back 20 min later. and not tell customer something that is not true about the refund that was due because the staff charged the wrong card .

john m. le

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Le client n'a pas laissé de commentaire.

Alayna A. le

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I reserved a truck 10 days in advance at the Oddie Blvd location only to be texted 2 hours prior saying the truck is at Virginia St which is an extra 20 minute drive. Extra mileage charged to me to pick it up 20 minutes further and drop off 20 minutes further. Additionally, the guys who worked there were unprofessional and I waited 30 minutes in line to drop off only to get help at the counter and be asked "someone didn't help you outside?" Obviously not if i'm in here. I was greeted with "what's up" when standing there for 30 minutes. Completely unacceptable to reserve a truck 10 days in advance and have to pick it up at a different location 20 minutes further than planned only to get extra mileage money from me.

everest s. le

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Le client n'a pas laissé de commentaire.

Andy B. le

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Le client n'a pas laissé de commentaire.

Tina A. le

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Le client n'a pas laissé de commentaire.

Sheri B. le

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Truck door trim was falling off Only half a tank of gas People were very nice at this location

MIKE F. le

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Le client n'a pas laissé de commentaire.

Patrick M. le

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My experience with u-haul was extremely positive. I can't think of a single thing that I would change to make my experience with them better than it was.

Anah N. le

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All I can say is Awesome!!!!!!!

James K. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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great service, very nice helpful employees

Matthew C. le

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Le client n'a pas laissé de commentaire.

Douglas S. le

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Le client n'a pas laissé de commentaire.

Stoyan D. le

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Le client n'a pas laissé de commentaire.

Jake S. le

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Le client n'a pas laissé de commentaire.

Jacob S. le

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The whole staff was great!! Pickup was easy and they worked with me after UHaul dispatch tried to make me rent a vehicle 45 minutes from my desired location. Great staff.

Brian V. le

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When a customer is coming in first thing in the morning to pick up a trailer it should not have a bald tire still on the trailer. It should have been taken care of the night before instead of the customer having to wait for almost 1 hour while they tried to figure out where to get a tire off of another trailer & then change it.

Holly S. le

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Le client n'a pas laissé de commentaire.

Alexander B. le

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Professional and pleasant. Extremely clean facility.

richard l. le

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Trailer worked flawlessly, as usual. Keep it up!

Brian V. le

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Le client n'a pas laissé de commentaire.

Roanna B. le

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Le client n'a pas laissé de commentaire.

BERGE H. le

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They didn't offer moving blankets and I was expecting 6 because that's what I've always gotten in the past.

TERESA L. le

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Le client n'a pas laissé de commentaire.

Christine L. le

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Steve was a great help!

DON N. le

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I had this storage unit for 16 years...busy with so much including college, injuries, lawsuits...everyone was great throughout my time there and mgr Steve went out of his way to make move out good!

Christine l. le

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Wonderful service by Steve!

Marlenne Q. le

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Staff did not check tires on towing trailer, one of the tires was extremely worn out an blew up on the way. I had to get a hotel room halfway to our destination on top of waiting for over 4 hours for someone to fix the tire.

Walter G. le

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Le client n'a pas laissé de commentaire.

megan a. le

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One I wanted said it was available at some locations and weren’t. When I went to drop it off I was there for a hour just waiting to be helped. Will never use U-Haul again

Reece D. le

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Everyone was super nice and very helpful.

cesar a. le

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Is too expensive renting a truck, is like ripped off to the customers.

Rick G. le

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Have the moving blankets available that i requested 10 days before.

Ronald M. le

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Clean up the debris on the lot.

Tracey G. le

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Well staffed, offered assistance replacing Hitch Ball.

ANTHONY T. le

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After driving all the way to reno The tow Dollie I had on hold was not there , I was told no other dollies were available in the area ,they gave me an auto transport which originally I was told I cannot tow with my Toyota Tacoma , hopefully there is no lasting damage to my truck

dave u. le

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Very helpful employee

Thomas M. le

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Le client n'a pas laissé de commentaire.

PAUL R. le

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Friendly and knlowgeable

Samuel F. le

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Very friendly and responsive

KEITH S. le

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Le client n'a pas laissé de commentaire.

Gary S. le

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Nothing, Very friendly professional and helpful

Robert O. le

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Le client n'a pas laissé de commentaire.

ed s. le

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Le client n'a pas laissé de commentaire.

James M. le

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Le client n'a pas laissé de commentaire.

Dan L. le

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Le client n'a pas laissé de commentaire.

Russell A. le

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Le client n'a pas laissé de commentaire.

Samuel W. le

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Clean & Maintain equipment.

brian d. le

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This location rented a local truck with weak battery or faulty alternator. Truck broke down 10 mins after pickup. They told me to call 1 800 uhaul and wait for roadside service which would take 2 hours. I advised them to bring me a replacement truck. They said no way, so I canceled and rerented from Penske.

LEANDRA B. le

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Le client n'a pas laissé de commentaire.

Annelies R. le

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Le client n'a pas laissé de commentaire.

Yolande H. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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Le client n'a pas laissé de commentaire.

Christine M. le

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People are not helpful. They don’t know what they are doing. Don’t understand the computer program.

steve b. le

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Super friendly staff at the location. Very helpful to take the time to answer all of my questions about the vehicle operation and also the after-hours checkin. I did pre-registration through their app, which greatly speeded up the check out process.

Ron P. le

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The 24/7 truck pickup procedure was fast and easy. Finding the odometer was a trick if you don't know how to change screens .... wish they were good old fashioned mechanical types :)

alex m. le

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Thanks ??

gloria s. le

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Le client n'a pas laissé de commentaire.

Elisa M. le

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Le client n'a pas laissé de commentaire.

quinten l. le

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The rental went without any troubles. That’s not always to case, so I’m highly pleased. Staff was helpful and very friendly.

don b. le

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Le client n'a pas laissé de commentaire.

Janis C. le

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Very nice facility!

William B. le

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Le client n'a pas laissé de commentaire.

Antonio P. le

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Make sure all lights in equipment are working .

Katherine C. le

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The truck I ordered had a broken heating/AC unit which the staff did not notice and I had to point out. Then I was not able to receive the size truck I wanted. I was also not given a new contract for the vehicle I then received. I had paid fora package of packing items online but because the truck was at a different location they had to be grudgingly prepared at the new site and a few things were unavailable and others forgotten that I didn’t notice until I was at my moving location with no time to go back. The manager was kind and patient but overworked and some of the staff were unhelpful and dismissive.

Rex B. le

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Le client n'a pas laissé de commentaire.

James N. le

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Le client n'a pas laissé de commentaire.

David D. le

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Le client n'a pas laissé de commentaire.

Carol W. le

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Le client n'a pas laissé de commentaire.

Wayne D. le

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Le client n'a pas laissé de commentaire.

Sarah G. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Le client n'a pas laissé de commentaire.

Walter Z. le

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Le client n'a pas laissé de commentaire.

Danny W. le

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Le client n'a pas laissé de commentaire.

Jason S. le

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Un happy with being charged for equipment I never recieved. I used the app to reserve my rental. It states that when I pick the truck up everything that I ordered would already be in the back of the truck IE hand truck moving blankets. I picked up the truck, but when I got to my destination and opened the back there was nothing in it. When I returned the truck and saw the charges for a hand truck I told the manager on duty that I never recieved it. He said he took the charge off, but when I looked at my receipt it charged me for an additional $50. I understand that mistakes happen. When ordering the rental truck it states everything I ordered would be in there I believed it. I would like the charge for the equipment I never recieved refunded back to me ASAP. Also when ordering online to pick up the truck have someone actually verify everything is in the truck. I like being able to go there and just pick up the truck and not have to contact anyone, but now I am not sure I will use your company again given this oversight and being charged for something I did not get

Alexa K. le

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Le client n'a pas laissé de commentaire.

Randolph S. le

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We had to go to another place to get the trailer we needed because the one at our first choice location hadn't been returned on time. They honored the guarantee and made the transition seamless. I ended up being only 10 minutes late.

David E. le

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Upon pickup the 15 foot truck I rented had 1/8 tank of gas. The guy circled there was 1/4 but it “wasn’t a big deal just bring it back with 1/8 tank and it’ll be fine”. I drove a total of 13 miles and was charged a $30 fee to have them put gas in the tank and nearly $30 to get it back to the “level” it was has previously, despite the fact that I put 6 gallons in it myself prior, which was more than enough to get it back to the level it was at prior to me driving it. A $50 rental price was doubled and I just felt ripped off. I would have filled it up more myself had I known. I didn’t make a big deal about it but it kind of left a bad feeling about the whole thing because it just wasn’t right...

Cecilia M. le

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Can’t recommend this location enough. The Carson City U-Haul on William needs to take lessons from this one on S. Virginia. Every single one of the staff I encountered were terrific! The facility is clean and very well organized. A+

Ravyn W. le

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Le client n'a pas laissé de commentaire.

Sherrie Z. le

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Le client n'a pas laissé de commentaire.

Marcos M. le

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Le client n'a pas laissé de commentaire.

Kellie W. le

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Friendly folks.

Surjeet S. le

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Le client n'a pas laissé de commentaire.

Ronnie H. le

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Le client n'a pas laissé de commentaire.

Lorraine M. le

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Every staff member I talked to or that helped me were all very friendly, professional and helpful.

Dean D. le

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Le client n'a pas laissé de commentaire.

Joseph M. le

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Le client n'a pas laissé de commentaire.

Amy B. le

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Le client n'a pas laissé de commentaire.

James L. le

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Everything was better than I expected. Website, communications, personnel...superb

Rafael S. le

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Le client n'a pas laissé de commentaire.

Gary P. le

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Le client n'a pas laissé de commentaire.

Richard J. le

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Le client n'a pas laissé de commentaire.

kenneth h. le

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Le client n'a pas laissé de commentaire.

Sergio Y. le

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Le client n'a pas laissé de commentaire.

Matt R. le

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The system where you check in using just your phone ended up leaving a lot to be desired. Fortunately the friendly staff at the location covered for it and I was ultimately happy with everything, but I won’t be using the online system again.

Paul W. le

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The guy who set it up apparently gave us a different vehicle than what was on the contract, so when we came back, it took a long time for them to figure things out. Also, Contract # 85106603 - rented a $19.95/day truck, added insurance, rented a furniture dolly, bought the $25 moving straps, drove 10 miles. Any idea why I have 3 completed bills on my CC: $58.12, $21.60, and $10.83 ?

Thomas H. le

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Le client n'a pas laissé de commentaire.

Dave C. le

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Not much, the guys in Reno on Virginia St. Take care of you like its supposed to be done. Good job.

Jeremy C. le

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Le client n'a pas laissé de commentaire.

josh k. le

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Excellent customer experience with a warm fresh greeting. Great job guys!!! I was so impressed by the way we were treated, I was inspired to write this review. Top notch and way to do business.

Charles L. le

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Friendly service, quick and helpful. Was in and out of there in 5 minutes!

Justin G. le

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Customer service at the front desk was awful

Raymond W. le

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Le client n'a pas laissé de commentaire.

Louis E. le

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love these guys

Daniel O. le

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Le client n'a pas laissé de commentaire.

Louis E. le

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best group of guys on staff as usual

Brett S. le

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Le client n'a pas laissé de commentaire.

Cynthia M. le

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Couldn't be happier. They we above and beyond to meet my needs.

Robert O. le

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keep doing what you are doing

Jennifer C. le

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The employees were lazy playing on thier phones eating listening to music and gave me a filthy truck with Missing window handles covered with dry dirt/mud inside and out and the windshield was so dirty I had to stop and clean it in order to drive and see the road.

Mike C. le

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Le client n'a pas laissé de commentaire.

robert o. le

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truck in poor condition:...1. steering was very loose...lots of flex in driving down roadway. 2. breaks took a lot to stop vehicle, very sluggish. 3. shift lever was difficult to handle, etc...truck would not start in neut and park until I wiggled the right spot with shift to engage starter ??I

Joseph P. le

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Customer service was bad when I dropped off the vehicle.

donna R. le

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Le client n'a pas laissé de commentaire.

Craig W. le

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Le client n'a pas laissé de commentaire.

Robert O. le

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Le client n'a pas laissé de commentaire.

Shannon D. le

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You charged me 8.25% sales tax on a $1.00 environmental fee, this is not a product and is not subject to sales tax.

Vanessa G. le

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Give Christian a raise. I’m serious. He is so good at being professional and courteous in the way that he communicates and takes care of things. At the same time, he’s not cold. Very personable. The shop was in really good shape. Organized and clean. I felt as though if I had forgotten anything for my move, I could have found it there. I really appreciated this location from start to finish.

Andy A. le

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Le client n'a pas laissé de commentaire.

Anca C. le

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Le client n'a pas laissé de commentaire.

HEIDAR Z. le

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Le client n'a pas laissé de commentaire.

Robin H. le

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I went to rent a U-haul. The gentlemen at the desk were inappropriate in how they handled my situation. Cussed and said things a customer should not hear. Otherwise, the experiemce was fine. Very disappointing to see the lack of service provided

Jessica B. le

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Le client n'a pas laissé de commentaire.

Nicholas W. le

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The trailer I was rented could not be found so we had to switch to another one, but it was not updated on my contract properly. The day I returned the trailer, the self check in process wasn't working, and I called the center multiple times throughout the day to ask about the return and never received a call back.

Amie P. le

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Le client n'a pas laissé de commentaire.

Lenora S. le

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Le client n'a pas laissé de commentaire.

Julia J. le

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Le client n'a pas laissé de commentaire.

Shannon S. le

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The truck were given was missing the window crank for the drivers side door. We were given a different truck but not a new contract. The mileage and gas tank amount didn’t match.

MICHAEL C. le

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Le client n'a pas laissé de commentaire.

Ismael D. le

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Le client n'a pas laissé de commentaire.

brandi b. le

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Nothing first time driving to another city alone the truck was new and dependable which was what I needed being a fist timer. This is just one reason I always use Uhaul they never disappoint

Caroline L. le

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Did not provide me with my boxes I ordered and could not help me get a refund. A nearby store was supposed to have the boxes but I found out they couldn't find the order, then with the help of customer service found it but would not refund me my money as their computer stated I had not paid for them....which is necessary to order. I had bank statement proving the purchase but was told they want to see that. They would continue to investigate. I will never use UHAUL again, not reliable or trustworthy.

Tony R. le

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This location in correctly put in another person's email. I have been receiving email updates on this order for the past week and a half. had me worried my account was being charged or using a card that was not validated through me. It turns out the customer on this order has the same name I do so your clerks need to pay more attention to customer information.

Sin Jack L. le

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Le client n'a pas laissé de commentaire.

Anne S. le

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Interior smelled slightly of old cigarettes. Perhaps a bit of Febreeze?

Matthew C. le

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Gas tank was not actually full, only indicated full. Refilled gas tank at rental return (9miles and 3 gallons) for an effective 3MPG for a Ford cargo van (not box truck). Otherwise was a great experience.

DON H. le

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On another note, unless you reserve a truck there is never extra but it’s also a popular place to rent a truck. God bless and well done

Rebecca R. le

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Le client n'a pas laissé de commentaire.

Carolyn A. le

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Check-in had a wait but the return of the U-haul was super easy!

Anne S. le

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Both Steve and Graham were exceptionally helpful. I would highly recommend them to other people.

John R. le

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Le client n'a pas laissé de commentaire.

john m. le

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Great team!

James R. le

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Le client n'a pas laissé de commentaire.

seth m. le

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Le client n'a pas laissé de commentaire.

CAL R. le

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Great improvement over the California location I normally use.

Travis C. le

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Great crew of knowledgeable and helpful staff who go the mile for the customer. Special thanks to Teddy. Without you we would have been in for a brutal day. Thanks my friend. Travis C

Jennifer B. le

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Never had a bad experience. Everybody is friendly and fast

Cory P. le

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Thank you guys.

tami g. le

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The guys that work at the S. Virginia Street location are great.

Pete A. le

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Very fast service, walked in and got a storage unit and a trailer very fast. Thank you

JOCELYN R. le

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Steve and Gordon did an excellent job accommodating my unusual storage needs.

jennifer c. le

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Thank you

Al K. le

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The staff was great since I had a minor problem with access which they cleared up immediately. One problem check for nails in driveways.

LORI LEE L. le

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Your staff that you have working there is very professional extremely friendly and very helpful. I would recommend you highly!

Lorraine M. le

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Everyone was very polite, helpful and professional.

Lester d. le

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Individuals “forgot” to call my when my container arrived so I reached out to them. Then I had to wait an extra day to pick it up and the workers were rude and unprofessional. Never again.

Joshua C. le

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The U-box was perfect for my move and the employees were very helpful.

Cynthia L. le

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Christian made it very easy for me when I needed a larger storage than I had originally ordered. The movers were polite and efficient. Really worked out well.

troy W. le

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don't move in until the 18th.

COLLEEN D. le

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Great experience!!!

Shannon H. le

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Only issue was cost effectiveness. I was able to combine storage with a family member for a significantly lower price (less than half).

MARTIN P. le

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Your staff was very friendly, BUT,,,, It took you almost two hours to find my two U-boxes, and you had no record of my reservation -- which I have copies of on this computer. Do you want them?

NANCY R. le

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Was a very pleasant experience.

Virginia T. le

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This U-Haul and their employess were very nice to me at the time I was there.

Rush S. le

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ready on time, clean, quick to hook up and go.

Delvena C. le

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Too much stuff in the way of coming in and out of main doors. Not very safe.

Avry S. le

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Got 1 month of storage and checked out before it was up. Got an email 2 weeks later saying that I was being charged a late fee. They got it resolved and didn’t charge. The security system was out.

Lee S. le

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Great truck. Great customer service.

WILLIAM O. le

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I had a storage unit there for about 3 years. When i came back to get my stuff, the whole area and my locker was immaculate! The e-bill and auto-pay features were excellent! Definitely recommend!!

Debra B. le

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You were the ONLY company I could get to move my stuff because of the remote location. I hired 2 other companies who both failed to show up at all on moving day. Thank GOD for U-Haul!

Elaina J. le

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The two gentlemen working were fantastic, even though clearly overworked. The place was understaffed. Kudos to the men, but management needs to staff up better.

Rebecca W. le

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I left a poor review at the end of August when I was overcharged for miles (odometer error). The manager responded to my email and corrected the bill. Thank you for the quick resolution of the error!

JOE D. le

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Very clean facility with excellent security. Automatic payments with online notifications was really convenient. Probably not the cheapest but definitely one of the best. Would do it again.

TRAVIS s. le

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Nice and clean facility. Easy to get to and use.

David H. le

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Competent and friendly staff.

kathryn s. le

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Easy access and very secure. The log out stopped working correctly stating our units weren't closed, when they were. Staff didn't seem concerned about that. Thank you - we had 2 LG units for 2 yrs

BRET R. le

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Facilities are nice and clean. Easily accessible. Staff in store are unprofessional. My wife was made to feel uncomfortable when they made rude comments about her, unaware she could hear them.

JEFF L. le

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We had antique items stored in the climate controlled area and they were exactly as we left them when we returned 5 years later. Great place

mark s. le

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Rented there for 5+ years. Excellent service and facilities at all times.

Jamie f. le

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Thanks! They were great!

Jeremy E. le

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Came in a week ahead of time to schedule pick up of my uboxes. Came in to get them. Was told we have no covers so I couldn't access my items. Had to rent a truck and unpack all of my stuff there.

RUSSELL W. le

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No complaints at all.

Mary M. le

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Never a moments problem. Everyone so polite and efficient.

Jacob L. le

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These guys are amazing. They help however they can, always keep a smile on, are pleasent to do deal with! I will always recommend the uhaul at double diamond!

Sandra W. le

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I had difficulty when paying monthly rental. I had four units and often was transferred to another office to pay monthly. The other office was very helpful. The staff was ok otherwise

Neal G. le

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We used this facility November 2017 to Mau 2018 and it has always been extremely clean, well lit and secure. Workers have been friendly and knowledgeable of all moving equipment and supplies.

RONNY F. le

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I didn't have any significant problems.

Matthew B. le

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Great storage facility!

Daniel F. le

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Very planned and delivered as indicated on constant updates.

Randy F. le

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Nearly two years at this facility and no problems whatsoever. On line payment is easy, access was as advertised, & the staff was friendly and accomodating. Best storage experience yet -

shane d. le

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billing never seemed to be correct and my swipe card never actually worked. Most every time I went into get into my unit there was an issue with the payment, which was on auto pay, and the unit locked

Royce J. le

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Vert good quality experience