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Clean the interior! There was soda spilled on the entire interior. Additionally, with COVID-19 being an issue, i thought the cleanliness of the vehicle was entirely unacceptable. It smelled of body odor and the dash, steering wheel, cupholders, and radio were filthy. I had to clean the entire interior with hospital grade disinfectant before I could drive the vehicle.
Pleasantly surprised at the options of services. Very helpful staff members and will use them again. Thank you
There was trash in the trailer when I picked it up. I had to clean it up before I loaded my stuff.
Listen to customer with some urgency and appreciation and when wrong above all offer some resilient resolutions instead of rudeness and sarcasm
Had to fill tire before I picked up, low tire by end of day
Relocate the front counter nearer to the customer entrance door.
The overall experience was terrible
The truck was not clean. Cigarette butts under the seat.
Staff very polite and professional.
All was good. The intake person was particularly cordial and efficient.
I didn't get my money back
Very good service
Location, staff, and vehicle were great but this is the second time I've rented in past couple of months and have had issues with mobile pickup both. It simply will not work whether I use app or browser version of check-in.
Heather, waa great!
Heather the customer representative on 12th and chestnut was amazing!!!!!
I rented a car carrier and the employee was adamant that I not hook up the trailer to the truck , she did it herself and took a picture. Problem is I was on my cellphone being a salesman and did not pay too much attention. Unfortunately the girl did not not tighten the hitch over the ball ( it screws down ). Once I started pulling the car onto the trailer and the front end of the trailer lifted into the air and almost caused a catastrophe! Normally this location is one of the best. Appears this employee was new or did not want to be there.
Great customer service! Place was very clean and efficient!
Everything In my storage unit was covered in black dirt
Learn to read to a gas gauge. When I rented a truck it was a little over 7/8 and return just under 7/8 but the guy recorded it as just under 3/4 so I got charged a big fuel surcharge. Called GM and she was looking into it but never called me back.
The vehicle which I used stalled twice and the radio did not work in it
Online service did not work for me took along time to return it
Omg the staff there was super nice and friendly to me i appreciated that
Inspect your equipment before renting it out, so customer doesn't have to sit along an interstate highway for 3 - 3 1/2 hours waiting to get repairs completed, which may have been noticed and fixed prior to renting.
The truck had a bad alternator
Get this location some tools! I had to drive to another Uhaul to get the ball reversed on the hitch I purchased. Local facility should have tools. Kanon, the rep., was great at her job.
Kanon Green was just amazing friendly welcoming and helpful. She answered any questions I had and explained everything. Great customer service and very professional !!! This was my second visit at this location both times kanon Green was the employee I talked with. Truck was very clean.
We never got the access code or key to enter the storage unit after office hours
Super friendly customer service, very clean vehicle
More availability of pickups would be nice. But I rent whatever is available at the time of need and the employees are very professional and respectful. I will continue to rent from uhaul
Everything was wonderful and your associate was very knowledgeable and professionally helpful... Thanks
It was a great experience
Staff was outstanding, professional and courteous. Would highly recommend this storage facility to anyone in the Erie area that is in need of storage facilities.
Nothing
The experience was more than excellent Every Step of this rental. I previously ( for this move) picked up boxes, paper and tape) Total Move was @ $88 It was the best money I've ever spent. I would highly recommend Thank you so much
I was very happy with the service and have no reccomendations for improvement. Customer service was fantastic!
Truck smelled like an ash tray! Understand you don't have a no smoking policy. Why not? Get with it! We are in the 21st century!
very helpful
Maybe have a broom available to clean the truck before you return it. Sometimes it's hard to remember where you put the broom when moving. Other than that, I can't think of anything else you can improve on. I will definitely be using U-Haul again.
The drop-off was easy. I had cleaned out the grease/oil spot prior to return. The attendant did not check the inside of the truck box. From a practice standpoint, I think that is a fail.
There isn't anything that needs to change. Perfect !
Helpful organized
The young women did not wear her mask that she had around her neck. I had to ask her to pull it up! She didn't seem to care about the leak the rain caused in the back of the truck. I hope she logged it in.
Show them how to adjust driver's seat position.
better train employees,,, better customer service...better solution management...poor quality overall very dissatisfied
very nice - happy to see employees outside for drop off - quick and easy!
Nothing , Heather and Cannon made this whole process fast , easy , and very painless..These girls know their job inside and out , made getting my truck and storage unit painless , fast and easy..I have already recommended them to a friend..
The storage facility was cool in temperature which was nice and it was very clean! I was helped by Karon and Heather who were extremely nice!! one thing I will say is there aren’t any security cameras (that i noticed) on the outside or inside of the storage unit part of the building. As a single young female who’s storage units were in the back of the facility it made me a little worried but I made sure I had someone with me or went in the daytime. I would be sure to rent with them again!!
Nothing, GREAT STAFF!!!
Return was easy and quick. They did great.
Staff was friendly and made the process easy
I'm an old guy with a dumb phone. Thankfully, when I needed to turn in the truck at midnight, I had your phone number. Ruth took care of me. She did a great job and quickly got me on my 145 mile drive home after a long and tiring day. My only complaint is that Ruth needs some help. I waited 20 minutes on hold waiting for a human voice. That's just wrong! But so is expecting everyone to have a smart phone. You need to rethink the after-hours turn-in procedure. Maybe a touch screen panel in something like an old phone booth or small room. Lucky for you, Ruth saved the day, or I'd go to Ryder next time. You'd better be sure to thank her! Let her know I made it home ok.
Excellent customer service and a resonable rate for thebunit size I needed.
Na
Customer service was excellent! Great pricing! No complaints. Would recommend to anyone looking for storage.
Fast friendly service from start to finish!
