Customer Reviews for U-Haul Moving & Storage of Downtown Erie

Évaluation :

5

Both people who helped me were very helpful.

Évaluation :

5

Not a function of the location's appeal, but the van I rented had a problem; which I am surprised had not been identified. The driver's side mirror was loose and folded down fully after hitting a few bumps while I was driving. I thus had to manually adjust the mirror every 10 or so minutes by extending my arm out of the window. Not the safest thing to do

Évaluation :

5

Windshields should be clean. Fortunately I intentionally packed cleaning stuff on tail of truck. Also should get 2 keys I thought I locked the key in the truck but luckily I dropped it on the driveway I was one block from the U-Haul return at my property playing musical cars to get the truck in the driveway at two in the morning and I thought I locked it in the truck. That would be a serious problem on the road but fortunately it was not a problem

Évaluation :

3

I never received a receipt. When it was returned I was told it would take 10/15 to look over the van... of which I did not have rhe time to wait. Was then told that was ok.... they would email me a receipt. They never emailed me my receipt. Not happy about this!

Évaluation :

5

Great employees and overall an excellent experience

Évaluation :

5

Didn't like the overage charges.

Évaluation :

3

Holiday hours aren't convenient but I completely understand.

Évaluation :

3

There was no signature required to drop off the trailer. It made things easy to judt drop amd go, however, I felt uncomfortable not having proof that I dropped it off

Évaluation :

5

Was kind of lost when I first arrived, would be nice if the app would give an app location of where the truck was parked at as opposed to wondering around the parking lot. Other than that an associate greeted me as I walked in to get the keys and then before I could put the truck in park an associate came out to check me out. Great service!

Évaluation :

4

Bad experience online got booted off 3 times while dropping off trailer. Also put on hold for 30 minutes . Finally called 1800 and left it at the 12 st U-Haul. Not happy.

Évaluation :

1

Uhaul charged me twice when I should've been charged 0,79 cents per mile like advertised, I was charged an extra $54 which is ridiculous. Would not recommend UHAUL again because of their bullshit fees.

Évaluation :

4

windshield wipers were broken, drivers door hard to shut, could not lock. I found out about wipers while on highway and could have been a dangerous situation. Staff is always friendly and efficient but the truck could use some maintenance.

Évaluation :

5

The people were very nice.

Évaluation :

5

Friendly staff and fast service

Évaluation :

5

It was very easy to reserve truck and the check in and check out was quick . Very satisfied and will definitely use this location in the future.

Évaluation :

4

The representative was actually helpful, which is an aberration for Uhaul in general. He didn't make any mention of the 24 hr. thing, as I came during business hours and he happily, quickly, and efficiently checked the vehicle back in. If only the rest of the experience with Uhaul was as customer focused as the drop off location.

Évaluation :

5

Staff always friendly .love renting from this location

Évaluation :

5

U-Haul storage is great. Fast, convenience and friendly

Évaluation :

2

I was given a truck that had broken windshield wipers.....in the wintertime? I had to go to a auto parts store and spend 20 bucks and also time replacing them myself.

Évaluation :

2

Manager is horrible & isn't friendly or helpful. She's only hurting business & needs to be trained in customer service cause she lacks any.

Évaluation :

5

Super helpful and efficient staff on site

Évaluation :

5

I have rented from this location several times in the past few years. They are the best!

Évaluation :

5

Always friendly...no issues.

Évaluation :

5

Well run store

Évaluation :

1

Inspect tie down locations or beef them up. D ring in trailer snapped off and allowed my $25k motorcycle to fall over and scratch up.

Évaluation :

5

The facility itself was great. I do have a concern with all three of my storage units had dust, leaves and debris throughout on my couches and mattresses

Évaluation :

4

Thank you for your service there were no problems with our stuff have not seen any mice yet

Évaluation :

5

I had a great u-hual experience, thank you guys so much.

Évaluation :

5

Everything was superb

Évaluation :

3

CK equip before customer leaves. Turning signal not working.nalmost caused accident.

Évaluation :

3

The lady that was there when I dropped the truck off seemed bothered that I was there and couldn't even say hi when I walked in.

Évaluation :

3

A big hole in wall in unit rat traps everywhere

Évaluation :

1

Had truck like 3 or 4 hrs it was broken jumped into gear window leaked water all over me and I got charged full price for sub par equipment people are rude at location and lazy they couldn't even bring my truck to the door 3 people no one doing anything and no one did anything to try to help and i've spent over $3 000 on U Hauls this month you have my vote not.

Évaluation :

1

The cashier was very rude.. This is the second time i want to this location and dealt with her. No customer skills whatsoever

Évaluation :

3

Good, still disappointed from pickup location

Évaluation :

5

the best

Évaluation :

3

Well, I am tired of last minute changes in locations. And not convenient at ALL for individuals that have to move and work.....

Évaluation :

5

No problems

Évaluation :

3

Trailer towed very well.

Évaluation :

1

Removed and threw away items before contacted to close out the unit. Never had this problem with any other storage unit.

Évaluation :

4

The trailer was in great shape and handled great behind my truck. The only issue I was was that it had not been swept so there was dirt/dust all over the floor. However my check in experience was great and Heather was super helpful with a change to some of the items I rented.

Évaluation :

3

I wasn't notified until the last moment that I had to pick the truck up on 12th St. instead of Downs Ave where I reserved it. Someone could have driven it to Downs or at least given a couple more days notice. Moving is always a big pain in the ass, but something like this was not a trivial change in my scheduling. I've always been happy with your service before. This time wasn't great.

Évaluation :

4

The only negative comment we have is that the 800 number is a waste. They have horrible customer service and horrible information concerning pickup locations. We were told it was a go to pickup our truck in Corry PA and then we learn the day before that they didn't have a truck for us. Shame on U-Haul for misleading customers. Will never use them again.

Évaluation :

1

Only accessible Monday-Friday until 7 pm. Their is construction going on which caused all of my belongings in the storage unit to be covered with dirty and dust. Rat or mice droppings were found on my belongings

Évaluation :

4

On my travelling adventure, i did get some rain and I had some materiels that got water damage from a leak inside the enclosed truck.

Évaluation :

5

Thank you for your staff they were polite and courteous don't change.

Évaluation :

2

Cut prices. To much just to use small trailer to move so little

Évaluation :

4

Make sure trucks are available at all locations, so we can get one at the most convenient place. (I received a phone call after trying to pick up the truck elsewhere and was told we had to use this location.)Also, gas tanks should be full upon pickup since we are expected to replace the gas we use.

Évaluation :

5

Always good to deal with

Évaluation :

5

The front desk lady is great!

Évaluation :

4

You need to fix your phone. It's absurd. When the crew is busy, understandable, the phone HAS NO VOICE MAIL. You call back, wade through the recordings, try to reach them, and you are disconnected. That's totally unacceptable. Wasted lots of my time with that. Easy fix, but you don't care, clearly. Happens at multiple locations.

Évaluation :

5

They were quick to take the tow dolly off. Merci.

Évaluation :

5

Thank you for your services as I relocated and traveled 2hrs to storage. Four weeks later, moved again into my new place.

Évaluation :

3

Staff was not always very friendly. Seemed as though having to actually do any work while at work was too much to ask of them. The dust from construction made the facility dirty. Including the inside of the unit we rented. Also being locked out of the unit for a week because of construction was annoying since I still was charged for that time period.

Évaluation :

1

They lady at the front was very rude and impolite and short patient

Évaluation :

4

Access hrs is what was concerning but other than that everything else is good!

Évaluation :

5

Staff were helpful! Facility smelled very clean and one employee was actually wiping down and cleaning outside of units and walls while I was unloading my vehicle. Very easy and convenient location of facility. Also great hours of operation and hassle free easy access. Makes moving a breeze! Thanks so very much!

Évaluation :

3

Get new management

Évaluation :

2

I'm being charged a higher fee than I was quoted!!! Please see me emails

Évaluation :

1

I reserved a unit online. When I arrived, I was told it wasn't available even though I had a reservation confirmation. The woman at the desk was extremely rude and completely unhelpful. She refused to honor the price I had been quoted in the reservation for a different, similar unit.

Évaluation :

5

Very, very pleased. I was afraid that I may belongings would be exposed to bedbugs once I moved out, but all is well. I'm extremely satisfied with UHaul

Évaluation :

5

Pleasantly surprised at the options of services. Very helpful staff members and will use them again. Merci

Évaluation :

5

Staff very polite and professional.

Évaluation :

1

Everything In my storage unit was covered in black dirt

Évaluation :

4

We never got the access code or key to enter the storage unit after office hours

Évaluation :

5

Staff was outstanding, professional and courteous. Would highly recommend this storage facility to anyone in the Erie area that is in need of storage facilities.

Évaluation :

5

The storage facility was cool in temperature which was nice and it was very clean! I was helped by Karon and Heather who were extremely nice!! one thing I will say is there aren't any security cameras (that i noticed) on the outside or inside of the storage unit part of the building. As a single young female who's storage units were in the back of the facility it made me a little worried but I made sure I had someone with me or went in the daytime. I would be sure to rent with them again!!

Évaluation :

5

Excellent customer service and a resonable rate for thebunit size I needed.

Évaluation :

5

Na

Évaluation :

5

Customer service was excellent! Great pricing! No complaints. Would recommend to anyone looking for storage.