Customer Reviews for U-Haul Moving & Storage of Downtown Greenville

3 868 évaluations

529 Wade Hampton Blvd   Greenville, SC 29609
(Bob Jones Univ)

(864) 233-8319

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(864) 233-8319

529 Wade Hampton Blvd
Greenville, SC 29609
(Bob Jones Univ)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Quick hassle free return.

ERVIN L. 
Évaluation :
5

Nice people. Very friendly. Quickly responded to me when I arrived and I was out the door in just a couple of minutes. Great first impression.

Roy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas F. 
Évaluation :
5

Process to pick up and drop off were both pretty easy, and the texts with links to provide a driver's license pic and validate the condition of the vehicle were easy to use. Staff was friendly and able to answer my questions, so an all around pleasant experience

ERIC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST T. 
Évaluation :
5

Fast and so efficient. No time was wasted at pickup or return.

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STRANG'E S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad C. 
Évaluation :
5

Can't think of a thing Mike was careful to ensure I was informed about the entire procedure

Lesley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE C. 
Évaluation :
5

Out of all of the years I have had used this storage bldg, I have never had a single complaint. Very well run and well maintained. Would definitely recommend.

SCOTT H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

I was unable to complete the checkin because I was having issues with uhaul.com. I had had the same kind of issues checking out that afternoon at another location. But they completed it the next morning with no problem.

DAVID W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie J. 
Évaluation :
5

Very friendly customer service!!

Nicholas S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

The truck was worn out - with slack in the steering, an off-centered steering wheel, and wreck damage on the front bumper. Just minutes before return, the truck had a major mechanical malfunction that resulted in the smell of gas and exhaust in the cab, terrible vibration, and LOUD backfiring type noises. I rolled the windows down and nursed the truck back to the return site without refueling - where I was penalized over 100 $for the fuel - when I was scared to shut the vehicle off for fear that it may not crank back up.

Chadwick C. 
Évaluation :
5

Great service at U-Haul moving and storage in Greenville.

JEFFERY R. 
Évaluation :
5

Dona and her team are awesome!!

Julianne F. 
Évaluation :
4

Ceiling had damage and water leaked on my dresser causing permanent damage. A little unhappy bout that but otherwise everything was perfect!

MARK S.  |  Expérience générale 
Évaluation :
5

Excellent, friendly, efficient service. Drop-off was completed in a matter of minutes and the person helping prevented us from accidentally leaving items behind in the truck, which was greatly appreciated!

GEORGE N. 
Évaluation :
5

This is my second time renting from this location because of the Excellent Customer Service I received the first time. They did not disappoint me today either. Thanks for the Excellent Customer Service.

KENISHA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B. 
Évaluation :
2

Why was my card charged 43 $almost a month after I used the truck, same day return and within less than 2 hours, it was also returned on a little less than a quarter the same as when I drove off?!? Please get back with me immediately thanks Porsha Palmer?

PORSHA P. 
Évaluation :
5

Very helpful, very friendly.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT T. 
Évaluation :
3

I selected the option for mobile check-in to save the time of myself and staff. When I stepped into the store to retrieve the truck key, the employee was talking about boxes with the only other customer inside. He didn't acknowledge me even once and let me stand at the front counter for several minutes until I finally said “Hello?” and some other employee came out from the back. POOR customer service is an understatement when describing this location and I've used this company in multiple states.

Chelsea W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLEN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

patrick M. 
Évaluation :
3

Like I said above I got a bill for returning the truck in a day later than I turned it in. I am going to refute the bill.

brenda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
5

Excellent customer service. Think his name was Mathew (bearded guy w/beanie) helped with getting trailer attached to vehicle. Thank you!!!!

Andrea O. 
Évaluation :
4

Upset I was charged for additional gas. Pickup location said we should bring it back with same amount as when rented, as indicated by the fuel indicator meter. We did that, but drop off still charged us extra!

LAURIE M. 
Évaluation :
5

Nothing, they always do a superior job. I have rented a few trailers over the last years with U-Haul. Thank you for providing this service.

Scott P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond S. 
Évaluation :
3

Actually use the appointments that are made online.

James B. 
Évaluation :
5

rep provided me with excellent customer service. i would definitely go back to that location.

SUSAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara G. 
Évaluation :
4

Accurately advise customer whether credit card charged or invoice to be emailed. I was told card charged, then received emailed invoice due.

THOMAS H. 
Évaluation :
3

If you do not have all of the equipment on a reservation, please call the customer! I reserved a dolly, but on pickup day, I was informed that "we have no dollies and haven't had any for a few days because the college kids cleaned us out." I had to start calling around to other UHaul locations and luckily was able to find one.

Steve M. 
Évaluation :
5

Staff was amazing. They were personable and very responsive to my needs. I worked directly with Dona. It was nice to see the employees work as a team to get people taken care off.

EDDIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie A. 
Évaluation :
3

It was closed when we dropped off. Not much to report on.

RAHEEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRENTON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL H. 
Évaluation :
5

Use only GMC 9' cargo vans. The Fords are just buckets of rattles and squeaks.

Marc R. 
Évaluation :
5

Very nice people

ROLAND E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micharl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY C. 
Évaluation :
3

Make sure trucks are operational before renting to someone

Robert L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTTBRADLEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heidi R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYANT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy A. 
Évaluation :
5

Fast and friendly service, with low cost.

MELANIE S. 
Évaluation :
5

I had absolutely no problems except finding a place to park my car. Service,vehicle,staff all top notch

William M. 
Évaluation :
4

Manager very helpful trucks need backup camera like penske but I would never go to anybody but U-haul😎

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erin R. 
Évaluation :
5

The on-site staff was very good to work with. The online pick-up process was very cumbersome and time consuming. I would not use it next time, I'd simply go into the store and work with the onsite team. Otherwise, the rental was a very good value.

Dan E. 
Évaluation :
5

The staff was knowledgeable and helpful. I was in and out very timely even though they were busy

DON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY N. 
Évaluation :
5

Great service, only thing I don't understand is why you guys required me to take my own pictures of my ID front and back (COVID reasons I assume) but still required me to touch the pin pad to sign ???? The lady said “ that's why we have hand sanitizer here” that's great and all, but it felt like you care more about your employees safety than your customers. If your going to use contactless methods, be consistent and let me sign on my phone too, I'm sure that is a link you could send me for that as well since you can for my ID. Just saying. I'm not concerned about COVID, just pointing out your inconsistency in practice.

ANTHONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY K. 
Évaluation :
5

A big thank you to the crew that worked the a.m of 8/23/2021. They certainly did an excellent job of assisting/guiding me with the auto transporter. And not to mention a small safety briefing. Well Done team. You are truly appreciated.

LEARPEARL N. 
Évaluation :
5

Friendly staff, available units and convenient location.

Gregory A.  |  Premières impressions 
Évaluation :
1

I made a reservation online and the reservation was not respected (the trailer I reserved and paid for was not available). I was called by the UHAUL location to inform me they had no trailers - even though I had reserved and paid for one - and that I would need to find another trailer. All of this was on the day I was supposed to pick up the trailer. The summary of the discussion was - we dont have anything for you, so I suggest that you call around and see what you can find. Since it was the day we were supposed to move - I had no choice and ended up finding a trailer at the above location. This experience makes me think I will try one of Uhauls competitors for my next move.

Ricky W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
4

I would have liked to have known that the additional moving equipment was not available prior to moving day.

John M. 
Évaluation :
5

I rented a 4x8 trailer and had to change the drop off location immediately after that. The team was extremely helpful, we canceled the first contract, rebooked and was on our way. Great experience!

Emmanuel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip C. 
Évaluation :
1

To Whom it May Concern, I am writing to express my complete dissatisfaction with the overall experience of my most recent Haul reservation. The quality and the service of the vehicle and truck pickup location were not even worth a quarter of the 769,99 $ that I was charged. Please see my list of grievances below: No furniture dollies at pickup location when I ordered 2. Only 1 dozen protective mats when I ordered 2. TV box which I paid for online was not available in store, requiring me to take an hour detour to Home Depot to buy one that day. Vehicle on reservation sheet was not the truck that I was given, causing a 50 000 mile difference between odometer on paper and the actual vehicle odometer. Air Conditioning unit in vehicle did not work (temperatures outside 90+ degrees and 70 %+ humidity) Leak from top door when raining, causing my shirt to be soaked while driving down a major highway (I can provide photos if necessary For a nearly 800 $price tag for this trip, any customer would expect better service and quality than what I experienced over this past reservation. I will highly reconsider which company to work with next time myself or friends and family need rentals for a move. Regards, Erik Pelletier

Erik P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred B. 
Évaluation :
3

I had a great experience with getting the truck and returning it the same day. Only used a few hours. Reason for my 3 stars was the call I got the next morning from the location questioning where their truck was at. I stated it had been returned the same day and keys given to a rep onsite and he checked it in. I had to tell the person calling me 3 times that I don't have the truck and it as turned in same day. Still he questioned me until i could hear someone else say they found the key. All I got was a sorry and they hung up

Joseph L. 
Évaluation :
5

They were completely out of dollies and blankets to rent

William S. 
Évaluation :
1

TERRIBLE! Waited 2 hours for my truck

JUAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley G. 
Évaluation :
5

The whole rental process was easy and trouble free. The truck I had reserved was ready to go at the appointed time, checkout was super easy and quick, and the return was just as easy. The service and experience was great.

William R. 
Évaluation :
5

All good... maybe up the staffing

James H. 
Évaluation :
5

An agent met us at the door and was very warm and welcoming the truck was very clean location was fantastic for pick up and return I would highly recommend this U-Haul location

Thomas G. 
Évaluation :
5

Excellent staff! Super helpful and very engaging!

James M. 
Évaluation :
4

Employee was terrific in an out fast

John N. 
Évaluation :
5

Easy check in and drop off process. Thanks for a great experience.

Stacey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel W. 
Évaluation :
3

People move after 10:00pm, You should let your customers know access hours or allow us to access to what we pay for

Joshua B.  |  Premières impressions 
Évaluation :
5

The entire staff to include Dona, Mike and others all were extremely helpful on many occasions. Pleasantly surprised how professional all staff were and definitely impressed with the facilities. Will definitely use again if ever needed. Well done!!!!!

whitney G.  |  Expérience générale 
Évaluation :
5

We really couldn't be happier at choosing this U-Haul facility for our truck return (we moved from Florida) as well as our storage needs. Everyone was very pleasant and helpful. If you're moving to this area, I highly recommend this location for your truck rental/return and/or your storage needs.

Mike R.  |  Expérience générale 
Évaluation :
5

This unit was rented due to a move that did not go as planned. I had movers cancel on me at the last minute and needed somewhere to store my personal belongings until movers were available. I liked the fact that the unit was inside. The staff was excellent at providing my access card and lock and key. The unit itself was clean and very easy to access. When it was time to turn everything back in I had no trouble at all. The staff was friendly fast and efficient. If I were to ever have this situation occur again I would not hesitate to rent another unit.

amanda h.  |  Expérience générale 
Évaluation :
3

The facility is rodent heaven. I expect some but most or my stuff had rodent residue on it

ERIC L.  |  Premières impressions 
Évaluation :
4

Emily & Jon were very helpful resolving any issues I had and very accomodating. They made a not so pleasant experience a positive one! Website says they close at 8 but they close at 7.

emily d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amanda h.  |  Premières impressions 
Évaluation :
4

Demetria was so very nice and pleasant! We forgot to bring some bottles of water and she gave my wife & me two bottles of her own. The restroom was spotless and the two young men inside were very helpful and pleasant. The one that initially waited on us even helped me pick a unit for storage that would be easiest for me to drive the 20' truck to! When we finished putting our things in the unit, the other young man who checked us out was nice enough to get the truck and back it out for me. Recommend this U-Haul site if you need to rent a truck or a storage unit.

Mike R.  |  Premières impressions 
Évaluation :
5

Deneatria and Donna were very helpful is getting my storage area started. Merci.

KEVIN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew b.  |  Premières impressions 
Évaluation :
5

The guys helped with everything we needed. Would gladly work with them if I move again. They will be the first people I contact for a move.

David L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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