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JAMES BCustomer Reviews for U-Haul Moving & Storage of Downtown Greenville
Testimonials From Recent Customers
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The guys there are very helpful efficient.
James CI'm always satisfied they treat me good all the time
LORETTA BBest location in Greenville area. Great customer service and always have something available.
CHRISTOPHER MPeople have been helpful and made it easy and quick. Merci
THOMAS BNo improvements needed. Excellent all the way around.
JAMES MThe staff is always great!
WILLIAM GMake the view receipts where it can be seen when pulling up no the phone to see it! To small to see!
DANIEL GEasy to book online and friendly customer service to picking up the truck. I would definitely rent from this U-Haul late location again.
LEE DPulled in as directed by the signs. Stayed in my truck as directed, again by the signs. It said someone would come out to help me. Waited several minutes, but no one came out. Walked in and person sitting behind a row of boxes asked how he could help me. Again, felt like I was bothering them.
JEFFREY SStaff was exceptionally friendly and helpful! Access was easy. Highly recommend!
Nancy G | Expérience généraleI recently rented a small truck without realizing that the 10' cargo truck which is the smallest truck did not have a ramp. When I noticed this, I returned the truck to the location I rented it from, and the nice young man immediately exchanged it for the next step up that has a ramp. He apologized. I assured him that the mistake was not his to apologize for but mine as I did not fully read the detail regarding the vehicle. Once the exchange was completed in a quick time frame I was on my way and back to moving my In-Laws. Overall a good experience and a company that makes renting from it easy for the consumer.
ROBERT SThe truck reeked of cigarette smoke and the tire pressure light was on the whole time I had the truck. I was assured there wasn't a problem with driving it with the light on, but I still found it unnerving. I was charged $14 extra for bringing the truck back at 1/8 of a tank when I left with a 1/4 of a tank (according to them). However, I drove less than 10 miles total and couldn't dispute the charge because I failed to stay around after I returned it (had waited too long to be seen and was on a time crunch) and should have taken a pic before I dropped it off to show that it was at 1/4 when I parked it. And the guy whom I left the keys with couldn't find my rental in the system and ran after me to ask if I was sure I rented from them which I found odd but don't blame him if others didn't do their due diligence. Anyway, first time renting from them but probably rent from my usual place in the future.
TAMMI HThe gentleman at this location are great. They are very knowledgeable and friendly.
LINDA HGreat customer service. Very helpful every time.
ADAM WI always rent here at Wade Hampton. All people here are courteous and professional. Will not go anywhere else in Greenville.
JAMES AGreat service.Thank you
BRUCE DLights was missing the covers
JEROLD BEquipment appeared acceptable - latch on cargo door was hard to work. When I got to my house, the door was fully open and there was an empty Chick-fil-A cup sitting there. The transmission noise made me wonder if it was going to hold together (just under 145 000 miles)! This location is easier to get into/exit than a lot of them, and it has the store with the boxes/accessories to help packing. I also like the recycle area where one can possibly find a free box or 2!
MARELLA HSuper nice guys in the office. Thanks!
REBECCA R | Expérience généraleVery friendly staff Thank you
Mark HRien
MICHAEL LThe staff was exceptional, friendly, efficient and extremely helpful.
KARY KAll I can say is U-haul has a great staff at the Greenville Wade Hampton Facility and what make them great is their professionalism, knowledge, and friendliness. 😃
HENRY WStaff are very laid back and easy to deal with. I love coming to this location more than any other l.
KEITH JThe was very helpful, knowledgeable about the rental process, and friendly. I am satisfied.
HENRY WI would suggest a larger parking lot as this one is very tight, especially for the larger trucks.
WENDY BProfessional, knowledgeable, and friendly staff. The only issue was I had to slam the driver side door to get it to close real good.
TYRUS CThe facility was very nice and the personal friendly and professional. The truck looked cleaned, however it did have a pretty foul odor in the cabin.
LILA PThe staff at this location was extremely professional and very knowledgeable and helpful in every way.
ANTHONY MNothing stay same
ROOSEVELT LGreat staff!
Nancy G | Premières impressionsAlways fast and always friendly. Ha e used these guys several times and always the same great experience.
BRIAN LVERY FRIENDLY STAFF AND NEW THERE STUFF....GREAT TEAM
GARY UThe counter people are kind and helpful.
CHRISTINE RIf the truck has an issue with a sensor on the vehicle, please advise the renter in advance. We were concerned about a check engine light that remained on during our rental. I wasn't sure if the truck was going to cut out on us or not. Other than that, it was a great rental experience.
MONICA BWilliam the manager explained how to use the equipment. Went above and beyond to make sure I understood everything. Definitely will use this location.
TYLER FAlways great service and trucks. Reliable location and my preferred Uhual dealer.
STEVEN AI was told by one of the guys I wouldn't have to have the truck back right at 1 due to the next reservation wasnt immediately after. I was called at 12:53pm about the truck because the next reservation came in to get it. A transaction from them came to me of $102 which was the estimate of 50 miles the guy said once they receive the truck then everything not used will go back to my card. Once I took the truck straight to the yard since I was rushed I was able to take it to get gas instead of being charged the fee( returning trucks were lined up). Gas was full which was more than when it left the location. I checked my card and was charged an additional $62. Just pay attention to your cards.
KEEGHANA RExcellent customer service!! These guys are awesome to work with!!
DANA SThey told me my tank was on full but tank was 80 mph til empty
Destiny MGreat service. No wait time at all. This is my preferred location for uhauls and it's reliable.
STEVEN ACustomer service on both ends was quick and efficient, no suggestions.
THOMAS TGreat staff
ARSALAN MEveryone was the best there thank
Hollon D | Expérience généraleIn and out the driveway in less than 15 minutes. Now that's quick service Nice Job U-Haul
NORMAN WTook trailer back on a Thursday evening, and place was very busy and hectic. After a significant wait and much confusion, the staff was helpful in getting the trailer returned.
ROBERT JDropped off and the office was closed
TIMOTHY TThe young men working the day I picked up and dropped off my rental were nice, respectful, professional. Highly recommend this location
ANGELA CBest location in town. All the guys are friendly and helpful.
TIMOTHY CGreat!
THOMAS MWe always rent our trucks from this location because their SERVICE IS EXCELLENT!
EDWARD DThe drop-off was quick and easy. I was in and out in 15 minutes.
ENRIQUE GFast service friendly and helpful l employees
Angie LNot much
WILLIE BGreat customer service and communication, very easy and stress free pick up and drop off.
BRETTE MEverything went well,very happy with the service.. I was in and out quickly. Staff were excellent
BRENDA DMade my move easy and even helped me out in my slip up in moving out. Would recommend again!
rodney j | Expérience généraleLots of my stuff are damaged by the rots. Now, I have to claim the insurance.
Galyna R | Expérience généraleGrateful to Chris.
jeanette f | Premières impressionsThey helped me to position the truck for unload on my request. Whatever I asked them to do - they did. They were very helpful.
Galyna R | Premières impressionsI'm not sure anyone could be as friendly and helpful as the folks who run this place. They even helped me pull the truck in and position it at the storage building properly, and where super nice, they even got some guys to help me lift a stove out. Can't recommend them highly enough.
Life B | Expérience généraleBien
KYONG W | Expérience généraleThe guys in the office are WONDERFUL! They are VERY accommodating. They've help me locate rolling carts, helped me get into my bent door (79) and they provide great customer service.
Rebecca F | Expérience généraleVery considerate, made my experience easier. as busy the place is they do a great job on everything
michael v | Premières impressionsCameron and the young lady that helped me on the phone were very helpful. Such a joy to finally get human beings and face-to-face help. The first U-Haul site the app sent us to did not have storage. The second did not have human beings or even a phone number. The central dispatching number for U-Haul was very frustrating too (I am 70 years old, and had driven twelve hours the day before pulling a trailer travelling through a window of time between snowstorms. Stressed and strained.) Bravo to U-Haul and the fine staff at your facility.
JOHN B | Premières impressionsKacie was very kind and helpful. She was articulate and answered all my questions. She provided the best customer service I have experienced in many years.
Debby B | Premières impressionsWe were pretty upset to see an employee had been in storage unit. My husband's brand new air compressor had been switched. Upon getting stuff out and home. The air compressor did not work we checked the serial number and our directions and cate book that came with and the serial number did not match
chandra h | Expérience généraleThis facility was better of the 3 I visited yesterday!
melanie s | Premières impressionsTold them twice about a water leak in my unit and several items got wet
Anthony P | Expérience généraleOriginally found this location through internet search several years ago. Now my go-to location. Outstanding service and facilities.
JENNIFER M | Premières impressionsThe service that I received was very good. I would recommend to family and friends they helped me out every step of the way.
Kimberly H | Premières impressionsKever was very nice friendly and provided excellent service
DENEATRIA F | Premières impressionsNo issues at all, staff was very helpful and friendly
Anthony C | Expérience généraleCould have been maintained a little better. Employees were friendly but the bathrooms need attention.
CAMETRIUS S | Premières impressionsThe only bad thing was the app, I got locked out some how, but the staff was very accommodating, and I could text them to pay my monthly bill, thank you so much
Larry B | Expérience généraleLack of communication didn't let me know I had to bring the U-Haul bk to the one I got it from ! So I left it at the U-Haul place I have storage with
neishelle j | Premières impressionsGreat and will Work with you on making arrangements if you may be running a little late they do accommodate you in any way that they can great team love it
shannon e | Premières impressionsno issues at all!
Ashleigh D | Déménagement en ligneI paid for a dolly but when I got ready to start moving.. I realized the dolly wasn't on the truck. But when I return the U-Haul I told the guy.. and he removed it off immediately so I wasn't charged for it. Merci!
Jasmine S | Premières impressionsThe storage buildings are showing their age. There are large gaps in the siding that allow dirt to enter.
KEVIN B | Expérience généraleVery friendly and helpful staff.
jan b | Premières impressionsThe only problem I had was that rats got into my INDOOR storage unit & destroyed my very expensive couch and it was well wrapped. I didn't expect rats to be a problem in an indoor facility. I'm not happy about this at all!
Leslie K | Expérience généraleThe staff had no idea what they were doing, we ended up having to get a different storage unit way down the haul from our original one because of such. There was a q-tip from the previous users that had so much ear wax on it that it was sticking to the wall. The insulation inside looks like it will give you asbestos. The move in process wasn't smooth at all because there's a huge bump that you have to get over to even get into the facility.
Cheyenne G | Déménagement en ligneThe manager of this facility did not want to redeem my free first month of storage that I qualified for by renting a uhaul trailer a couple days ago. His explanation was that he is the manager of that location and he doesn't work like other managers at other locations and he would be loosing money by giving me a free month. Very disappointing
Luis V | Premières impressionsStaff was helpful, able to serve my needs, courtesy, and professional. Like everyone else a bit short handed but did fine.
Angelica W | Premières impressionsI got no discount or refund for early truck return or early departure out of storage units.
andrew a | Expérience généraleGreat staff. Very helpful!
Cathy D | Expérience généraleEverything was great, except I had the check-in process (my reservation was lost twice before finally booking on the third try. Luckily they still had a unit available for me). Beyond this, it was a great experience.
Benjamin Z | Expérience généraleExcellent customer experience thanks to the staff members at 529 Wade Hampton Blvd in Greenville, SC. Definitely satisfied. Merci
Wilson M | Expérience généraleI selected this rating, NOT because of unprofessional or unfriendly staff, but because of the painstaking difficulty of reserving my unit. Because the online reservation system 'crashed,' I was unable to complete my check-in online. Then, on two further occasions - one over the phone and one in-person - my reservation got lost for whatever unknown reasons. Fortunately, the third try was a success, and by the stroke of luck they still had a unit available for me, otherwise I would have been S.O.L. with a truckload full of stuff. Apart from all of this, the storage unit itself was fine, and the people were friendly.
Benjamin Z | Premières impressionsThank you guys 😊
Gladys B | Expérience généraleThis is the best U-Haul and staff in the upstate!!
Derrick C | Expérience généraleThe staff was very friendly and helpful with our move to the Upstate of South Carolina. Thanks for the great service
Perry W | Expérience généraleThe service was a wonderful surprise!
Barry C | Expérience généraleVery fast and efficient
Desmond S | Expérience généraleWith current economic pressures we had fallen behind on payments and the items in the unit were of more sentimental value than monetary value . I was afraid we were going to loose them but the management was incredibly compassionate and generous and allowed us to retain the contents of our unit and we are extremely grateful for their kindness. Would reccomend for anyone needing storage. Rent was a good rate too! Thank you! If I had any suggestions it would be to mention that the smallest truck doesn't have a ramp. It is my fault for not reading the info thoroughly but I imagine this happens frequently enough that it is worth noting... again thank you very very much!
patricia s | Expérience généraleThe staff and management at this location were incredibly helpful during the time I used this unit. Regardless of what I needed or when I needed it, they were always happy to help. I often rented trucks and trailer from them as well. Should I have storage needs in the future this will be the first place I come.
Gene V | Expérience généraleStaff was more than accommodating.. they went above and beyond
Desmond S | Premières impressionsThe staff at the Greenville storage center made a very difficult time during My move bearable they should be commended for their customer service and just plain human understanding
Claude B | Expérience généraleOne man employed there has to handle the office and the storage area. I had to wait an hour before the office opened which he explained that he was the only one there. He was very helpful. However there is no sign nor anything posted that that location is now primarily just for storage. When the service rep from 1800 uhaul sent me there she should have told me that.
Ayesha K | Expérience généralealthough a little tight getting in and out of the location, the staff here were always extremely friendly and more than willing to help. When we got ready to move out and needed help with boxes they helped us put the boxes in our vehicle. When it was time to load the car on the hauler, they were extremely helpful. If I had to do it again, I would use this Uhaul.
Wendell B | Expérience généraleGot charged an extra 78$ on my credit card, I call your store and ask what it is for non of the employees seem to know, how we about 10 minutes later oh it's because you brought the truck back late. I returned the truck a day early. The employee says oh yeah you did I don't know why this is here we will refund you. 3 weeks later no refund. Everytime I call the store no one wants to help me. U haul is in the business of ripping people off. Wont be using them ever again.
JACOB D | Expérience généraleThe staff is great but the building is not maintained which is a corporate issue. Both of my storages had missing insulation which caused water damage to my possessions. Bathroom could be cleaned more frequently as well.
Casandra R | Expérience généraleGreat experience. Everyone was extremely friendly, knowledgeable, helpful, and accommodating. Je les recommande fortement.
JENNIFER M | Premières impressionsFacility was clean and well maintained and access was never a problem. No trouble with any of my belongings being damaged in any way. The staff was always very accommodating and polite. Would recommend this facility to anyone in the area in need of storage !
DANIEL O | Expérience généraleVery friendly and helpful! Went above and beyond expectations
Erin C | Premières impressionsGreat service. Would have loved to see more dollys to transport our items into storage. The one we found was broken. Overall a great experience!
Alyssa M | Premières impressionsThanks for everything.
Allison P | Expérience généralePlease fix the gate to the storage area. We almost got locked in because the code box was not working.
Katherine M | Expérience généraleI had a lot of trouble with the online reservation system, had to go to the office and wait in a long line, but the staff was helpful, efficient and friendly. I found the climate controlled area to be uncomfortably hot and the cart by the door was missing a wheel. The unit itself was in good shape but the floor was dirty (found a loose nail) and the rodent trap was unsettling.
Amanda M | Premières impressionsTop notch storage facility and moving supplies. Everyone was kind and helpful, even helping me carry moving supplies to my car. Online checkout if our storage unit rental was incredibly convenient.
Margaret S | Expérience généraleThe staff was beyond helpful and I would definitely recommend this location to anyone needing storage or to rent a truck.
Nicholas M | Premières impressionsThe lady that normally works In Greer that was at this Greenville location was incredibly kind, and patient
Mary G | Premières impressionsAlthough I answered yes to the question was the facility clean and well maintained, the unit we rented was a bit dirty and it has two rat traps in it which does not give us a tremendous amount of good feeling. Would likely have rented from the place across the street if I had actually seen it first. It seems to be a bit old.
Wendell B | Premières impressionsThe management team showed the professional side while still being able to relate to my situation I was in. The manager that you have is truly remarkable and I will definitely be recommending U-Haul for anyone needing a storage in the future.
Lora P | Expérience généraleAll staff was friendly and helpful.
Brett C | Premières impressionsKnowledgeable, helpful, and courteous staff. Excellent overall experience! Merci.
chris n | Expérience généraleIt was good experience with usual Greenville, all staffs were very friendly and helpful. I don't have any issues.
Nichaphorn W | Expérience généraleThis is THE PLACE to do business with if you need rental equipment or storage anywhere in Greenville.. None of the rude, care-less attitudes you sometimes encounter at U haul.
Gary B | Expérience généraleStaff was very friendly and facilities were secured, clean and as expected. I would use this facility again if needed. Merci!
Christopher J | Expérience généraleS.O.
David M | Expérience généraleDefinitely feel like UHaul could improve by making one way rentals more convenient for turn in at all locations versus just 2 in the Greenville Sc area.
David M | Premières impressionsU-Haul my visit at U-Haul was great I was in and out fast with great pricing I actually left for another stores facility which I won't mention but I had a great overall experience with you all and one of the young guys the staff looks like he was training another person was definitely great so five stars for me
francis o | Premières impressionsTrent was rude. And I was trying to call customer service to get the situation resolved. When I was moving the pickup time had to be rescheduled and the unit size for storage was not correct size. Customer Service put the wrong size. Trent ( owner) said unit size could not be changed. Put a lock on storage and called police. Very unprofessional actions and he made a negative remark about my hospital visit and my dog dying. It was not call for. Unethical actions
Tarita C | Premières impressionsOut of all of the years I have had used this storage bldg, I have never had a single complaint. Very well run and well maintained. Would definitely recommend.
SCOTT H | Expérience généraleCeiling had damage and water leaked on my dresser causing permanent damage. A little unhappy bout that but otherwise everything was perfect!
MARK S | Expérience généraleFriendly staff, available units and convenient location.
Gregory A | Premières impressionsPeople move after 10:00pm, You should let your customers know access hours or allow us to access to what we pay for
Joshua B | Premières impressionsThe entire staff to include Dona, Mike and others all were extremely helpful on many occasions. Pleasantly surprised how professional all staff were and definitely impressed with the facilities. Will definitely use again if ever needed. Well done!!!!!
whitney G | Expérience généraleWe really couldn't be happier at choosing this U-Haul facility for our truck return (we moved from Florida) as well as our storage needs. Everyone was very pleasant and helpful. If you're moving to this area, I highly recommend this location for your truck rental/return and/or your storage needs.
Mike R | Expérience généraleThis unit was rented due to a move that did not go as planned. I had movers cancel on me at the last minute and needed somewhere to store my personal belongings until movers were available. I liked the fact that the unit was inside. The staff was excellent at providing my access card and lock and key. The unit itself was clean and very easy to access. When it was time to turn everything back in I had no trouble at all. The staff was friendly fast and efficient. If I were to ever have this situation occur again I would not hesitate to rent another unit.
amanda h | Expérience généraleThe facility is rodent heaven. I expect some but most or my stuff had rodent residue on it
ERIC L | Premières impressionsEmily & Jon were very helpful resolving any issues I had and very accomodating. They made a not so pleasant experience a positive one! Website says they close at 8 but they close at 7.
emily d | Premières impressionsDemetria was so very nice and pleasant! We forgot to bring some bottles of water and she gave my wife & me two bottles of her own. The restroom was spotless and the two young men inside were very helpful and pleasant. The one that initially waited on us even helped me pick a unit for storage that would be easiest for me to drive the 20' truck to! When we finished putting our things in the unit, the other young man who checked us out was nice enough to get the truck and back it out for me. Recommend this U-Haul site if you need to rent a truck or a storage unit.
Mike R | Premières impressionsDeneatria and Donna were very helpful is getting my storage area started. Merci.
KEVIN B | Premières impressionsHad nothing but problems starting at the end of month one
ronald s | Expérience généraleWhen I came into the Uhaul store I was listened to and very kindly things were put together for my needs. When I left the Uhaul store, I felt encouraged that I had what I needed to make my move, even got mental encouragement as a bonus!
Karen B | Premières impressionsGreat facility, great great folks!!!
Robert D | Expérience généraleBrent was awesome!!
Miki S | Expérience généraleVery unprofessional. Over priced. My unit was ransacked and items like a bookcase belonging to my grandfather stolen. Due to the gate being broken for five months. Units full of mouse/rat excrement & urine. Everything stored had to be thoroughly cleaned before moving into our home, resulting in a extremely costly expense. Very difficult to move around facility due to U-haul moving trucks parked haphazardly along the sides and in the rows leading to the storage unit. I definitely do NOT recommend unless you're desperate. The storage facility I use now is locked, video cameras record each vehicle. And your time you open & close the gate until you open & close to leave is recorded. Only one vehicle can enter at a time and the units are clean. For a lot less money. Thank goodness I no longer have to use the storage facility at 529 Wade Hampton Blvd! One more thing, the largest unit they offer is 10 x 15. If you have a full 26 ft. truck you'll need two units. And that's with professional people packing each unit neatly and using every bit of space. Two units cost $289,9 every month, with vermin infested, hard to get to, no security, etc. Decide for yourself, but I won't use them again.
Kathy B | Expérience généraleAlthough I give praise to your staff at the Wade Hampton facility in Greenville, SC, the storage room was not in the best condition. The first room I rented had fiber panels in the ceiling damage and hanging from the ceiling coming in contact with it. I complained and the staff moved me to another room. This room had rat droppings on and in my boxes. I complained and ask for the box that controlled the rats. It didn't work and later I complained again then they moved me to another room. The rats were coming from a small hole in the rear wall This was a nasty, unsanitized, and unsafe room. I moved out yesterday and I will never rent another storage area from this Uhaul. I have used them in past years and never had any problems until I rented from this facility.
HENRY W | Expérience généralePlease have a manager call me asap 567-408-6346
Matt S | Expérience généraleToo expensive, several local storage facilities with less expensive rates and same quality service. Ridiculous due date and late fees
symura k | Expérience généraleVery nice and helpful
Bridget D | Expérience généraleOnly difficulty was contacting the location by phone was almost impossible to get in touch with
KEVIN B | Expérience généraleNot only did I reach out to Uhaul Office Executive: Pat Llardi 828-358-1212 and left voicemails,my concerns were ignored and I never received a call back. J.R Bellis was unprofessional and didn't care
KAMUEL S | Expérience généraleVery nice, every way possible was great
Kathy B | Premières impressionsN.D.
RORY N | Expérience généraleThe guys helped with everything we needed. Would gladly work with them if I move again. They will be the first people I contact for a move.
David L | Premières impressionsThe service from the employees and the trailer rental were awesome. The "climate controlled" storage units were in bad condition. It was far too hot in those units for me to keep our stuff there.
kerry l | Premières impressionsYou always had a recording when I called saying you were with other customers. There will be a 10 min wait. You need a answering machine to leave message I called 6 times on a 4 day time span no answe
Doak D | Expérience généraleThis company is above excellent!
Julie M | Expérience généralePoor star is on the low side of poor mice in my things and complained not even a call and even concern ...
Denise S | Expérience généraleStaff was fine but location needs more workers due to slow lines. My password did not work and had to use a temp one.
Mike c | Premières impressionsworked great
DAVID C | Expérience généraleGreat, friendly and efficient service. The best I've seen.
ian b | Expérience généraleGreat service from both guys there.
ian b | Premières impressions1000 thanks :)
James s | Expérience généraleVery nice and polite and very helpful, pleasure doing business with.
ronald s | Premières impressionsMy unit was ready and the staff allowed me to move in quickly.
KEVIN B | Premières impressionsthe fact two hours i had to wait to get my truck and had to pay a 100 dollars more to my movers and the rudeness of malcolm and manager and none caring attitude behavior causing my car to be damaged.
Denise S | Premières impressionsOur experience with the facility was highly rated because of the help from your representative named Luke. He was professional, very helpful, and got what we needed. Thank you Luke.
Carolyn R | Premières impressionsThe guys were very helpful and friendly.
Sonya B | RéservationI had to clean out my uncle's stuff that had died all by myself on a 90 degree day. Your staff recognized my predicament and were amazing. The helped me so much!
mary h | Expérience généraleFar beyond expectations. Great service. Great people to deal with. Thank you all.,
Dennis O | RéservationMerci
ELIRAN C | Réservations/o
Andrew S | Expérience générale"Climate controlled" - unit spent most of its time at more than 100F this summer. "Well lit" - 1 month WITHOUT ANY lights. "Secure" - gate often left wide open well after closing hours.
michael h | Expérience généraleHave not arrived yet
susan s | RéservationI enjoyed your facility as it was clean and I always felt safe when I went there. The staff was excelent, very helpful, kind and courteous. I also enjoyed one month rent free. Price a bit too high.
Carmen P | Expérience générale