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Neil G.Customer Reviews for U-Haul Moving & Storage of Downtown Hickory
Testimonials From Recent Customers
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Excellent service à la clientèle
Bruce N.I didnt catch her name but the lady helping me sign this up was very helpful, even taking the time to pull the tow dolly and hook it up. What a boss! Thank you for helping me today. It was an easy drop off process too.
Chee Y.The sale's people were very helpful, it was a quick in and out. Good people, I will rent from them again!
william S.Nothing service was great!
Jack M.Awesome a good experience renting a storage facility from there
Richard K. | Expérience généraleMake sure to have the equipment that was reserved at the actual location, just a thought.
Ricky F.Just what I needed!
CHARLES H.We were pleased with the vehicle we rented. It was clean and drove well. Pick up and drop off were easy.
Robert F.Easy and convenient check out/ check in. Courteous and professional staff.
Steve V.Have it full for long distance trips
pamela M.Very professional an very patient with customers
Reshella G.The general manager was very nice an professional as well as the young lady that was there with her I would come back
Reshella G. | Premières impressionsWe had to drop truck off at night but called uhaul and said would return key first thing next morning since we couldn't find the key drop off. When we got there no personnel around and another man had also been waiting for 15 minutes. We dropped key in drop box then I received a call from the girl working saying because we didn't put the truck in the right location I would be charged an additional $25郎. Totally crazy but whatever but will not recommend to anyone after this total mess!
Kathy F.Great Staff Very helpful would recommend anyone if you need U-Haul this is the place.
Heath S.Great experience from start to finish.
Jeffrey H.N\A
Elijah B.Great customer service!
Mark D.The van key did not fit in the drop box.
Cady D.Very helpful whenever I needed some special attention Will use again
TERRI D. | Expérience généraleOffice was closed two days when sign on door said it would be open. No one answered phone. No one returned messages. When we finally got in, the manager said her kids had been sick.
Kendall T. | Premières impressionsEven tho it said the shop was open, nobody was around and the front doors were locked to the shop
Taylor F.Keep a good selection available. Otherwise, they're good!
JOHN W.The dolly provided did not tighten correctly causing our washer to slip off going up stairs and almost causing an injury. I was charged $21 for fuel even though the gas gage was right where it was at pick up. Overall I'm not happy with my experience with uhaul. I also was told on the phone when I book my one way rental that I'd get a month free of storage however when I got the the unit I learned they don't do that as they are just a partner of uhaul. The entire process was booked over the phone with uhaul several days before.
Tyler G.Ms. Springs the manager was awesome. She was about to get off of work but stayed to help me. Thanks to her I was able to accomplish my missions. Thanku again.
Jermi L.Courteous and professional. I was in and out in 15 minutes.
Steven V.She went beyond the call of duty!! Not only on my return but in correcting errors the Norfolk pick up location made! Without her assisting me, I would have had to pay a huge amount simply because nobody (called corporate), nobody would help me! Her persistence is the only reason I would ever consider doing business with UHaul again. As a manager/employee of UHaul, she is a true treasure!!!
Cindy G.2nd time using this location in a week, very helpful and polite!
JERRY B.This U-Haul location was very easy to work with. However, I have a billing issue that is still unresolved. I made the reservation for this rental in my brothers name. He was picking up furniture and bringing it to a house we just purchased. He had a major medical emergency literally within 5 minutes of arriving at our new house. He was taken to the local hospital and kept until late the next day. I called customer service and asked for more time on the return due to our emergency. She was very helpful and extended the return time from 10am to 6pm. I naturally assumed this extension was done without an additional 2nd day charge. I ended up returning the van at 12pm (so only 2 hours later than the original time). When I returned the van, I should have checked the receipt but didn't. Only later that day did I discover a 2nd day charge was added. I called customer service and detailed everything. I was told I would be getting a call from U-Haul with a resolution. It's now 3 days later and I still haven't received that call.
Rick N.Lakeia the mang there was absolutely great. She was very knowledgeable very personable treating me with respect help me with my questions made my experience very easy I gave her a five star
Micheal S.Nothing. Samantha was very friendly and helpful.
Melissa C.Staff was extremely poor customer service and released my personal information to an unauthorized person. Negligent handling of personal information , which has been notified to the U-Haul legal department
Kailey G. | Expérience généraleLakeia was awesome to work with and went the extra mile for our move!
Tracey B. | Premières impressionsI ran into bugs and there was no washer fluid. You need to fill that. Everything else was perfect.
Deborah K.Everything went very smoothly!!!
Elizabeth L.Lakeia the on-site manager was awesome.
Alvin J.S.O.
Arthur S.Make sure someone is always at the store during store hours
Junetta M.The lady assisting us was very helpful and patient with me while trying to back the trailer up into a tight spot. Flawless return!
Daryl B.Lakeia The General Manager was so great , processed so fast with paperworks. Awareness' of me of my needs being deaf with written Communication when need to. Understood what happened last time that I replied with reviews while Lakeia wasn't in office that day! Lakeia is Top 5 Stars!!!!
Christopher P.Thank you for the safe and secure storage
Robert R. | Expérience généraleIt was actually a very trying time for my family as the reason we needed a storage unit and truck was to help my sister who became very sick, very quickly move out of her apartment. The ease of rental and support from the staff made a very difficult situation manageable and it is very much appreciated.
DANA S. | Premières impressionsThe female manager was was really helpful getting my two sons into a unit with me over the phone with me living in Florida! I recommend a big raise for her!
YOLANDA L. | Expérience généraleWonderful customer service pre and post rental.
Stephen H.Everyone on staff that day was awesome!!
M T.Super nice staff and very helpful.
John H.On 7/22/2022, I went into U-Haul and there isn't nobody in that area where there a computer, debit card machine etc. I said Hello twice loud enough and nobody came out ! No sign of employee of U-Haul , til I walked around looked for U-Haul employee and found Black lady employee of U-Haul sat in “ office or break room across restroom watching her IPhone movie or video so I said Hello !?? She was shocked and walked fast to get front of computer then in 10 minutes later TY walked from somewhere outside to came into and take over and asked me all questions! I said I already signed in U-Haul online with driver license, etc and agreements with credit card and not needed to asked me more questions! And TY didn't gave me 2- Furniture Dolly while He deal with trailer with my truck because it has been wasted my time! I don't appreciated with both of gentleman and lady that morning of 7/22/2021! They aren't smiling, friendly.. I don't know why that U-Haul kept changed manager ! Last time I liked Black gentleman with beard few months ago so he weren't there anymore! When I returned the trailer before 4, told TY that he did t gave me 2- Furniture Dolly that morning so need it refunded so he did! I'm not happy how it went in that U-Haul running business by black lady and Ty!
Christopher P.Prompt and courteous.
Harold H.attendant was very helpful and accepting.
Crystal W.Lakea, Tyrone and the young lady in training went above and beyond the call of duty.
Rocio A. | Premières impressionsThe people at Pineville Mart were awesome, but the actual U-Haul people would not try to help me do what I needed to do and it ended up costing me a lot more money than it should've... I'll never use U-Haul again... SMH...
CHRISTOPHER M.Prompt and Professional Courtesy Service
Charlene B.I was able to book a 10' truck online that wasn't available somehow, but they worked with me and still got a different size truck for me. The customer service was great! But maybe don't let guests book trucks that aren't available in the future.
Tyler L.Customer Service was Professional and Amazing
Charlene B.GREAT JOB U HAUL (you all)!
Mary D. | Premières impressionsLakiua was the best young lady to deal with. She was very friendly and knowledgeable about the storage we needed along with Tyrone as well. Very helpful people at the Hickory NC location. Walked us through the entire process and how to enter the codes and even walked with us around the entire complex and explain all the features like the double loading dock we can use there. Thanks Chris
Angelo C. | Premières impressionsLakia Springs made the process so easy. She was very knowledgeable and happy to help my needs to met. Great service, I appreciate it. Very clean facility and greats prices as well.
David P. | Premières impressionsLakeia was very professional, friendly, and efficient you are fortunate to have such a good representative for U Haul.
Mary S. | Premières impressionsDid not need storage after all.
Alyssa Z. | Expérience généraleTy was very patient and helpful. I really appreciated his assistance.
Candace R. | Premières impressionsI had originally reserved 2 units at the west hickory facility, only to learn that they had none when I showed up with a truckload of stuff. She sent me to the Main Ave faculty where I was helped by LaKeia. She went above and beyond to provide wonderful customer service! Her friendly demeanor made an otherwise bad day a complete success!
Leigh P. | Premières impressionsTy Ramsuer,and the whole staff are very exculent to work with!! GREAT PERSONALITY!!
William T. | Premières impressionsMr Ty and Lakiesha were very helpful and answered every question I had promptly and accurately. Ty even took time out of his day to explain the security protocols. Great staff and would definitely recommend
Keith K. | Premières impressionsVery convenient location for us. Prices could be lower a little although they might be comparable to others in the area. The place is clean and seems to be well-maintained.
Amal N. | Premières impressionsThe manager at Hickory location, Ty went above and beyond. When my movers didn't show he helped me get movers quickly to unload my items.
SCOTTIE J. | Premières impressionsWe had a great experience from checking in to the time we went to the unit. We were treated with the upmost respect and exceptional professionalism. The unit is well lit and clean. The only downside is that we were required to buy a special lock but we understood.
David R. | Premières impressionsStaff was very helpful and friendly. While we were loading the unit, they even stopped by to make sure everything was ok.
Tina L. | Premières impressionsGood place to storage my items and stay safe
Gregory G. | Premières impressionsTy Ramseur, Brandon and Makayla are wonderful!
Holly S. | Premières impressionsRat poison in locker we rented.
Marilyn and Michael S. | Expérience généraleNeeded multiple units the staff worked to keep my units next each other and close if unable. Great experience .
Ken C. | Expérience généraleThe lady upfront was very nice and answered all my questions and I will recommend to this for my friend
Edwin P. | Premières impressionsWhile I appreciate a good work out, having to use the chain to close the broken garage door Was something I was definitely not ready for, the chain hurt my hands. What if I had a back problem? Or an older person? Thankfully I'm in good shape. And to find out it has been 3 weeks since the door is been broken. Is also not fair for the staff to be closing it for clients. Door needs fixing ASAP. If it wasn't for that my experience would have been excellent
Yadira W. | Online Move InKatie was excellent. We moved-out because a storage garage became available in our complex. We have recommended UHaul to others.
Ron D. | Expérience généraleEasy access to storage bin. Helpful equipment on site. Fare price without increases every 6 to 12 months.
Dennis H. | Expérience généraleThey did good by me
Anthony F. | Expérience généraleIt was affordable and save my life. I wish the bathroom was clean like it used to be.
Crystal V. | Expérience généraleI would still be with them but I lost my job due to covid mess. Only thing I wish I hadn't lost that was in storage was my daughter Sunshine's ashes. Everything else ment nothing. Thank you Treasure
Treasure M. | Expérience généraleThanknyou to the hickory nc staff!!!!!
Mary L. | Expérience généraleOther storage places give you code or card and you have 24/7 access. Not limited time
STEVEN A. | Expérience généraleThe gentleman explained the procedure for everything very well; including billing, accessing the unit and restrictions such as food storage in the unit. He was friendly but also very knowledgeable and patient. I also noticed how he picked up random pieces of trash as we toured the facility.
Cathy F. | Premières impressionsWhen we arrived we found out the unit we had reserved was not available. Upsetting to say the least. Brandon was fantastic working with us and getting us in a different unit, tho smaller. Had to dismantle something my husband had built which was not fun. But again I cannot say enough good about Brandon and his expertise and kindness!
janet h. | Premières impressionsI was provided exceptional customer service.
Katherine W. | Expérience généraleVery happy!
William H. | Expérience généraleKatie could not have been nicer and more welcoming and informative, absolute sweetheart. Made everything as easy as possible. Thank you again
Steven R. | Premières impressionsI do all my business in NC at this location only. I always get the best service, never no issues and fast, prompt and courteous every time.
Eric O. | Expérience généraleHad to go to 3 different locations.
Ashley I. | Premières impressionsGreat servoce
Demonte M. | Premières impressions.
Demonte M. | Premières impressionsThe general manager and lady work there were great helpers! Friendly and understanding my needs!
Christopher P. | Premières impressionsGreat facility, but moreover, a great staff. Incredibly nice, professional, friendly, and helpful. I would definitely recommend this location.
William D. | Expérience généraleThe customer service was professional and outstanding!
LECOUNTE T. | Premières impressionsPerfect place for storage
Lori K. | Expérience généraleLoved dealing with the staff, very helpful and friendly. They all need a raise!!
Kim D. | Expérience généraleThe people are always great and super helpful. I've had several storage units with them over the years.
Roberta C. | Expérience généraleI was overcharged by almost one month after notifying the facility that I was moving out in person. I received a phone call from the office almost after I moved out trying to collect another payment. I would appreciate a full refund.
Jackson J. | Expérience généraleOne thing that is frustrating is that it appears that the loading dock doors do not work after a certain time of the day. I have gone many times around 6 or 7 and the door would not open.
Christey K. | Expérience généraleThe young man in the office (his name escapes me- unfortunately, my memory for names isn't what it used to be) was extremely helpful, and very courteous and friendly.
Brooks S. | Online Move InGood place good people
Anthony F. | Premières impressionsVery helpful with all my questions & great staff.
Janet B. | Premières impressionsOne of the employees thought that it was professional to message me on Facebook about my storage unit. I think that's a little invasive so I cleared everything out and canceled my contract.
Nikolai P. | Expérience généraleThe lady that helped me was phenomenal!!!!!!!
Kellie M. | Premières impressionsAretha is the bomb! She excels in the definition of what customer service should be about. Her warm smile, enthusiasm, electric personality, & overall knowledge made our experience a wonderful one. So seldom in today's society do we experience the love that Aretha showed towards us, her customer. I'm looking forward to our return visit in a couple weeks. I don't what her compensation is but it's probable not enough! This is the best experience I have ever had at a U-Haul or any other place of a customer service type business. I think U-Haul corporate should tap into her knowledge and personality to travel and help train & educate their corporate workforce. It would be money well spent. -Bill McBrayer
Bill M. | Premières impressionsThis is the best storage and rental place I have ever been! The staff is friendly and profession. The storage units are clean and well kept. I can't give this place a high enough rating.
Justin H. | Expérience généraleThe associate was very friendly, knowledgeable, and helpful! Offered us water when it was so hot out.
William D. | Premières impressionsAresha was very helpful and professional.
Claudine A. | Premières impressionsThank you Aresha and your team for what proved to bean excellent customer experience from start to finish! Highly recommended this U Haul location!
Glenn M. | Expérience généraleAresha went above and beyond to help me every time I had an issue!!! She is knowledgeable, patient, and extremely calm, no matter how busy they are. Everyone there is great, but she is top notch! Storage areas always smelled as if they were just cleaned/mopped. I always felt safe going in there alone!! IF i ever need storage again, I will definitely be back. Downtown U-Haul and storage by LR is definitely THE BEST! Thank you all for everything!!!!
Eileen T. | Expérience généraleUHaul of Downtown Hickory exceeded my expectations. I had no problems at all there. The first time I stopped by to finalize my reservation during my initial move, the staff was friendly and helpful, and even called later to make sure I made it OK to my final destination an hour away in the mountains. The facility looked very clean every time I went there to drop off or pick up a few items for the months my items were in storage. The staff was helpful when I forgot how to use my access card between trips. The move-out process was easy and the staff was helpful. I haven't unpacked any of the boxes yet since I just picked them up yesterday, but during the move-out process, I didn't see any damage to the furniture or boxes I had stored. (That had been a concern after reading reviews of various storage places when I was originally looking for a storage facility.)
Tracye L. | Expérience généraleAutomatic door didn't work when I got there. Had to wait for manager to reset it. Otherwise customer service was great. Facility is very clean and in a safe location.
William B. | Premières impressions