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The placed was closed. Saw a for rent sign on the door. Had to go to another UHaul.
Great experience
Excellent customer service at this location. Hawk is friendly, fast and knowledgeable.
Customer service was excellent. I will return
This is the store I ordered from (542 Main, Hickory, NC) and the store I went to pick up the trailer, but they didn't have the reservation! I was grateful there was one there they were able to let me use. Hawkins was very helpful in transferring the reservation. He did a great job of securing our plans to return when we need another rental!
Very dirty on the inside
None
Rozelle was awesome to work with! Courteous and professional. Would recommend anyone to rent with her.
The general manager and lady work there were great helpers! Friendly and understanding my needs!
I couldn't figure out how to maximize my time and miles so that I didn't make a big mistake with the bill. It turned out fine, but not by my doing. I was unsure and a little nervous about how the final invoice would look.
Great facility, but moreover, a great staff. Incredibly nice, professional, friendly, and helpful. I would definitely recommend this location.
The customer service was professional and outstanding!
Check-in person was very friendly and prompt. Young lady, but very attentive. Checkout was efficient and timely. Very clean storefront and well organized. Equipment maintained well and worked great. Highly recommend this location!
I delt with two locations in the last two weeks. Had a bad experience at both.
I reserved a 20' ft truck about a week ago. We arrived at the location and the truck was given to someone who didnt have a reservation....seriously???? So I was told I had a bad attitude. Hmmm well don't give away a truck that has been reserved. Anyway we got one but it had damage. I think their people need more training.
Perfect place for storage
I had a wonderful experience at this visit, there is nothing to improve on.... just keep doing what you did at this visit, excellent customer service.
Need more 4 wheeled carts/dollies
Loved dealing with the staff, very helpful and friendly. They all need a raise!!
N/a The gentleman who helped check in the vehicle was very friendly and helpful.
Brandon was great!! He really personalized everything for us, he was working in our corner every step of the way. He did a fabulous job, recommend him for advancement!!!!!!!
The people are always great and super helpful. I’ve had several storage units with them over the years.
I picked up the truck with just over half a tank of gas. Drove it approximately 10 miles total. When I received the bill I was charged for 17 gallons of gas. I won't be recommending this location to anyone.
Have used this location multiple times. Very friendly and worked hard to get the contract fixed due to the incorrect trailer number being used. Would recommend this facility to anyone.
I was overcharged by almost one month after notifying the facility that I was moving out in person. I received a phone call from the office almost after I moved out trying to collect another payment. I would appreciate a full refund.
Slow customer service only one lady working desk long wait. She was very friendly though!
One thing that is frustrating is that it appears that the loading dock doors do not work after a certain time of the day. I have gone many times around 6 or 7 and the door would not open.
We dropped off after hours and do not have a lot of feedback on this location.
Do the same to all of them !
I was informed that I would not be charged for an extra day when I called to let staff know I would be 2 hours later than scheduled drop off time. I noticed the charge after I left and received an email notification. No one informed me this was going to happen. Substandard communication.
The young man in the office (his name escapes me- unfortunately, my memory for names isn't what it used to be) was extremely helpful, and very courteous and friendly.
Good place good people
Service provided was extremely knowledgeable about the product and service exceeded our expectations.
1. U-haul app did not work. I could not upload photos of wrong mileage and fuel level; and small dent on the front of the truck. I ended up calling the attendant onsite to help me. With a 9am appointment I only left the lot at 10:00. [I did only start the process at 9:10 after finding the truck]. 2. I ran late, because I started late. Might be charged for whole more day. 3. When I returned the truck I could upload photos, but because I could not upload the pictures in the am [which I still have] I was charged a fee for not fueling the truck. I indicated as much in the comments. Not sure what next steps will be. SUMMARY: I will NEVER use the app again. If it turns out it is the only way to rent without having to pay a 'convenience fee' I will take my business elsewhere. Using the app is not worth the hassle and aggravation. While I was struggling to check the truck out I remembered why we rented a Budget truck the last time we needed to haul stuff.
Employee was rude,not willing to check me in and not very nice at all. She is trying to charge me for fuel even though there was a note in my contract not to be charged because my original drop off point is out of business.
very kind and friendly. I would always use this location.
The location isn't the best - there is not an easy egress to the yard so I could see an extra employee to handle the yard work while the other mans the office. It would make wait times shorter.
Very helpful with all my questions & great staff.
Everything was amazing. My first time renting in decades and the ease of it was wonderful.
Very expensive for just 4 hours. I almost go double charged.
The radio and the power plug were both not working. That made for a very long 400 mile day!
The lady was very helpful and knowledgeable about your equipment. They had every thing i needed from boxes to hold down straps.
Brandon checked me and back in when I returned the vehicle. He was extremely friendly, very helpful, and just a pleasure to interact with. Will definitely recommend this location due to his service.
One of the employees thought that it was professional to message me on Facebook about my storage unit. I think that’s a little invasive so I cleared everything out and canceled my contract.
Quick, easy & safe!
Overall experience was ok. I was charged $25 on my receipt for not folding the furniture pads back like i received them. The attendant when she called said it said to fold them back on the plastic bag they came in and also on a sticker in the back of the truck. Checking in is all on your phone now and i did not even see anyone when i dropped the truck off--if the customer service was still there i would have gladly folded the pads back but again no one was in sight with the customer service to mention that to me. The pads were not dirty and i think this is just another way for a company to make more money at the customers expense.
Great service! In and out at pickup and drop off with no difficulties.
Lakaia was very helpful and was excellent with customer service. The only thing I would change is that customers are notified if a gate being broken which delayed the process and lenght to walk. Also, not given a free month as it is advertised if you rent a truck and I paid $10 more than the posted price. I don't trust the online website now when in the stores there are cheaper prices and the free first month.
Very friendly and accommodating
The lady that helped me was phenomenal!!!!!!!
Your phone system sucks. I was on hold two or three times for anywhere from 20 to 40 minutes. Every time I tried to call for directions I've put on hold again. Need more operators or a different system. Not either hubs problem just U-Haul in generals phone system
Equipment was not checked when turned in I'm going to say for the last few rentals. The wipers were torn about 50% and would not safely clear the windshield. I had to stop at a truck stop at around midnight to correct the overlook items while not able to see out of the windshield safely
Stood in the building for a half hour with no employees present. No note on desk. No one present. At noon an employee showed up to work and clocked in to help us.
Easy process. Called and added additional hours. Staff was friendly and helpful.
Customer Service Rep Aresha was so engaging and polite! Great customer service ??
Aretha is the bomb! She excels in the definition of what customer service should be about. Her warm smile, enthusiasm, electric personality, & overall knowledge made our experience a wonderful one. So seldom in today’s society do we experience the love that Aretha showed towards us, her customer. I’m looking forward to our return visit in a couple weeks. I don’t what her compensation is but it’s probable not enough! This is the best experience I have ever had at a U-Haul or any other place of a customer service type business. I think U-Haul corporate should tap into her knowledge and personality to travel and help train & educate their corporate workforce. It would be money well spent. -Bill McBrayer
Nothing everything was great I will tell my friends.
Aresha does great!
The person was very welcoming and very professional. A great a smooth transaction.
The entire staff were friendly and professional. Went out of their way to ensure I was totally satisfied with the entire return process. Thank you!
The little girl who runs this facility is awesome. Everything was ready for me and she showed Me how to connect my trailer. She was there to meet me when I returned, remembered me, and made the return seamless. This facility will receive all of my future business. Two thumbs up, 5 stars!
Unable to rate. I dropped off the truck and was told all was ok. The next day I was charged for something that was not explained, even though I filled the gas tank full before drop off and left all 24 blankets nicely folded inside the truck.
Locks that fit the U-Haul better would be nice. Very difficult to put on and take off the truck. That's my only complaint on this end.
Superior customer service experience! I will use this Hickory location again and again. It was clean and organized, the equipment was in great condition, the in and out process was smooth and quick. The customer service was memorable.
The girl in Hickory, NC. I forgot her name. Very polite and friendly. Very nice young lady.
This is the best storage and rental place I have ever been! The staff is friendly and profession. The storage units are clean and well kept. I can’t give this place a high enough rating.
The associate was very friendly, knowledgeable, and helpful! Offered us water when it was so hot out.
Aresha was very helpful and professional.
Thank you Aresha and your team for what proved to bean excellent customer experience from start to finish! Highly recommended this U Haul location!
Aresha went above and beyond to help me every time I had an issue!!! She is knowledgeable, patient, and extremely calm, no matter how busy they are. Everyone there is great, but she is top notch! Storage areas always smelled as if they were just cleaned/mopped. I always felt safe going in there alone!! IF i ever need storage again, I will definitely be back. Downtown U-Haul and storage by LR is definitely THE BEST! Thank you all for everything!!!!
UHaul of Downtown Hickory exceeded my expectations. I had no problems at all there. The first time I stopped by to finalize my reservation during my initial move, the staff was friendly and helpful, and even called later to make sure I made it OK to my final destination an hour away in the mountains. The facility looked very clean every time I went there to drop off or pick up a few items for the months my items were in storage. The staff was helpful when I forgot how to use my access card between trips. The move-out process was easy and the staff was helpful. I haven't unpacked any of the boxes yet since I just picked them up yesterday, but during the move-out process, I didn't see any damage to the furniture or boxes I had stored. (That had been a concern after reading reviews of various storage places when I was originally looking for a storage facility.)
Automatic door didn't work when I got there. Had to wait for manager to reset it. Otherwise customer service was great. Facility is very clean and in a safe location.
Areesha and her staff were pleasant, helpful and professional in meeting our needs. They made our move seamless and stress free. The facility was emmaculate and well lit. Thanks for a great experience. Joe and Diane B.
The staff was top rate, very helpful and knowledgeable.
The family at U-Haul in Hickory NC is "over the top!" in all expectations. I have been a client for 5 years and have been treated with respect, kindness and generosity. Definitely a 5 STAR!! M. Murphy
Aresha was so helpful and explained everything so well! It is a very clean facility with excellent customer service!
Laurie Largent is at the very least unprofessional, but more comparable to a liability. Her actions and aloof demeanor are beyond reprehensible. It is in U-Hau's best interest to let her go.
Aresha, in particular, and her staff are/were outstanding. From the start of the process with storage room rental to the reservation for the vehicle to move, Aresha was superb in every way!!
Very good experience..
Very please with that facility, thank you very much!!!
The girls there are friendly and professional. They’re the reason for the rating. Not happy with reservations. P/up location changed & I was notifiers the NIGHT b4.
Outstanding interaction with all Staff members. Facility well maintained and all Staff were focused on customer satisfaction.
Ms. Aresha is wonderful!! So kind and helpful. I wouldn't hesitate to come back if I need storage again, thank you!
I appreciate everythin' that y'all have done and would recommend yer services to everyone I come across. Thanks again!
Very well run operation
Everyone we dealt with was kind and courteous. Made dealing with U-Haul a real pleasure!
Staff was very helpful with helping me with questions regarding storage sizes and cost. I was concerned with security and they were prepared to answer every question that I had.
Aresha was extremely helpful and professional in setting us up for our big move from PA. We were very pleased with her assistance in securing a mover to unpack our rental truck. Low stress & smooth.
Representative was MORE THAN helpful - professional, knowledgeable and very accommodating - FANTASTIC facility. Clean, organized. MUCH appreciated for our needs
Great place, no problems.
Very well maintained! Aresha was very knowledgeable and friendly. She helped to make our moving bareable!
A+
Garage me throwing stuff because they did roof work over my unit.
Thanks, we would recommend it
Lady really loves her job & has a great attitude!!
Great service!
Super friendly staff. My only complain—lock (provided by U Haul) that was on the storage unit only had one key, which we lost. There was no master so we had to pay 50.00 to have the lock drilled out.
Great people! They are easy to work with and the location is clean and safe. Access was easy and the staff always said hey whenever I saw them. Best storage/rental place I’ve been to.
Excellent local staff...My issues of disappointment were related to inaccurate estimates of milage and additional charges related to minimal overage...Also, poor quality of tires resulted in problems
The manager and her assistant were very knowledgeable and helpful about the van and storage unit rentals. I hope to recommend this location to others.
Definitely to expensive for a small until 5x10. Costed $70 dollars a month. But didn’t have a choice but there.
best facility and
Aresha was Amazing! Quick, efficient, understanding. Overall a really good experience. I hope going forward it will continue to be the same!
Staff are very friendly and helpful.
Ms, McLean, the GM, is highly professional, most engaging with customers and extremely efficient. This facility is remarkably clean like nothing else I've seen. This is undoubtedly an A+++ operation.
The people there were helpful. Storage space was clean. I had another hour to drive to my final destination in the mountains, and the person who checked me in even called me to see if I arrived OK.
I was very happy with my experience.
Excellent customer service
Aeishya is wonderful and professional.
We were very pleasantly surprised by the service, the cleanliness, and the security of this facility. I would strongly recommend this to anyone who needs this kind of service.
I rented a space for a short time and it worked out perfectly. Will definitely visit this business again. Thanks for all your help.
The manager is excellent, professional and respectful.
Our csr was very helpful and professional the building was so clean and well kept we decided to change our storage unit over to that u haul location
The young lady was exceptionally helpful and supportive
The manager was very helpful and friendly.
I had a great experience w/ UHaul, employee Tyreek did an excellent job of making sure I had the right storage unit . He answered all of my questions and I felt at ease completing this process. Thanks
This was THE most professional, courteous, kind, and knowledgeable group of people to work with for moving. Top marks for Uhaul Downtown Hickory. The Best ever.
The agent was quick, efficient, and friendly. We were in and out in no time.
My initial experience was fabulous. I was treated with the utmost respect. Staff is very customer friendly and attentive. I will definitely recommend this facility. Thank you!
It seemed like this Uhaul Storage was always open, with somebody always there to help us with questions or changes. And, it was always clean and nice.
Extremely well maintained facility, with a friendly and efficient staff. I highly recommend them!
The service at this facility through the manager was wonderful. Please let her superiors know that clients understand the quality of service received.
Folks very good
Staff was always very friendly and happy to help. Service was always quick and easy. I would highly recommend this location!
