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fatima waddellCustomer Reviews for U-Haul Moving & Storage of Downtown Hickory
Testimonials From Recent Customers
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The Manager was the one you handled me. Very professional and kind. My complaint is with uhaul and how the nickel and dime you for everything. My total online came you to 21.00. I get to the location and it was $50. For this reason is why I hate dealing with them. As far as Ms. Springs she was 10 plus stars
Natasha BrownExcellent customer service and clean facility. Would highly recommend.
JONATHAN RINK | Premières impressionsThe uhaul representative was excellent. The exact drop-off location at the U-haul drop-off location was not marked well. It wasn't clear which side of the building to go to.
Richard CurtisIf I ever need a storage unit I will not bother looking anywhere else....I will return to the U-Haul facility in Hickory again. The staff was professional and helpful, the unit was clean, safe, and convenient. The card access made using the facility so easy. I am a VERY satisfied customer!
PHILLIP HOWARD | Expérience généraleThey were very kind in both offices, they delivered the vehicle to me in one place and I returned it to another city. I thank them.
Enma YadiraHave equiptment ready at locations that are originally set up to rent from . My original agreement was at a different location, but I was informed the day before my rental was scheduled to be picked up that there was not one available and I would have to drive further away and pay more for the same exact truck that I wanted
Montana Gutierrez-ColemanThis may be a case of demand for product versus staffing. After being assisted with the finalization of the rental contract while picking up my reservation, I was made to wait a significant amount of time (20 minutes) for the agent to meet me at the truck to obtain the key. I had to return to the office and wait while another agent worked through two clients, and their needs, before addressing my concern. At that time, the original agent returned to the counter and was tasked with meeting me (again) at the truck to obtain the key. This happened this time. I lost approximately 30 minutes waiting for no apparent reason. Yes, the agency was busy at the time. It does not appear there was more than one attending representative, which likely could have expedited everyone's transactions.
Jay JacksonEverything was great. The outdoor unit had some excess sawdust like material that coated everything, but nothing to really complain about. Lakeia and her staff are wonderful and have always treated me well.
Tiffany Harmon | Expérience généraleAlways a satisfied customer
Jarvis Giles | Premières impressionsNo additional comments
Charles BraswellThe management and staff are definitely on point
Jarvis GilesThe staff and manager was super nice, professional and helpful. The manager (I don't remember her name), is excellent!!! I can't give her enough praise! She went out of her way to help us! I highly recommend this facility to anyone!!!
DAWN OWENS | Premières impressionsVery Great Staff! Everyone Was Very Nice And Friendly. Lakeia is a very kind person she's super sweet and helpful. Thank you for making our move in experience so easy.
Vanishia Linebarger | Expérience généraleI would recommend this U-Haul to relatives and Friends and I also wood use it again myself if I need it again and thanks to the manager running this place very professionally and Clean
Gary Linebarger | Expérience généraleNothing, the staff and management are all excellent, extremely professional and helpful. We had a great experience!! I cannot say enough great things about them!!! Thank you so much!!!
Dawn OwensYou guys handled everything with grace, thank you.
LAURILYN LANGWELLStaff was awesome!
John LaignSelf return at night was a bit of a challenge.. Maybe better lighting in that area and better directions on where to park. Very good experience over all. At checkout, customer service person was very nice and quick.
Mary PintoGive some type of $ rebate when returning w more gas than " required"!!! To use on a future rental !!
Andrew KirkThe manager and staff were great. We moved from Texas and she was so patient with me and my son.
FREDERICK HILD | Premières impressionsWhen we moved out of our storage I requested to close it was told there was a lock on it I apologized n said I’m already out of state my husband is Autistoc and has a traumatic brain injury manager emailed back I have you clear instructions no compassion at all regarding that basically saying she didn’t care he had a learning disability
Jamie Kelso | Expérience généraleVery impressed with professionalism and cleanliness and support of the staff
rick edwards | Expérience généraleThe person that handled my reservation at the pickup location. She was texting on her phone and this took 30 minutes to do. I had a reservation.with everything already there. Plus I got some furniture pads. So instead of given them to me after hooking up trailer had to pull all the way around again. I feel that she had issues in her personal that effects u haul business.
PHILLIP DERBYExceptional customer service
Lisa PoolNatin everything it’s very good
Ismael OrtegaGood services
Liza RijosVery friendly, helpful, and respectful. It was the best experience from a u haul and storage facility I even seen.
Dwayne Quesenerry | Premières impressionsWay to high an charge me extra 112
Donna EllisI did not like the process of online check in. It was difficult and time consuming. No way to dispute the mileage charges as the facility was closed with no instructions on where to park the vehicle. This was a bad experience from beginning to end.
Steve Dawn BarbeeGood customer service and good experience
Thomas HenryDavid was great!
Henry edmundsonCustomer service exceeds expectations. The pricing is ridiculous. The manager is phenomenal she will go above and beyond to accommodate customer. Extremely friendly and very knowledgeable and helpful. I give this UhAul service a10 perfect all around.
Tracy GraydonExcellent! Friendly and efficient.
Henry edmundsonGoogle maps lead us to it, otherwise, maybe a little hard to find without nav. Excellent store.
Lon SmithThe rental went very smooth. We had a slight hickup but the problem was fixed the next day.
Stephen MixonThe young lady that checked us out was same person who set us up 4 years ago. Fantastic employee, was wonderful for our son a student at Lenoir~Rhyne to store his stuff over the years!
Jacob Patterson | Expérience généraleTrès professionnel et serviable!
PHILLIP HOWARD | Premières impressionsThe MPH plastic shield was cracked when I received the truck.
Joseph LeftwichThe answering machine takes time to finally talk to a person. It is important to have an immediate answer at times. This was the site in Hickory, NC. The Johnson City, TN staff was very helpful and informative.
Joe BurchetteThis location has much better customer service than the one located on 70 in Hickory, NC. If I need to use UHaul again, I will use this location.
Zachary McFellinbetter signage on where to go, like office, equipment return and pick-up.
Justin ThomasEverything went well easy to access clean and had gas in it.And was left the same.
Heather LoveFriendly customer service both at check in and drop off. Je les recommande fortement.
Elaine BolickThis was the greatest experience I ever had. Great customer survey no hidden fees. I would recommend everyone to go there.
LATOYA WILLIAMS | Expérience généraleKia is amazing! She had everything ready for me to make it a speedy transaction. I would highly recommend you go to this location if you need a dependable and pleasant experience
Julie ScaramuzzoOnly complaint is making sure there's a counter measure for when the A/C duct work is sweating water in the units. I had to file a damage claim to get reimbursed for a ruined mattress that cost over $4000. Above all I'd do business with this U-haul again and the manager and employees are always on top of everything.
Justin Collins | Expérience généraleExcellent service and very clean storage facility. The manager, she was great.
Cynthia Cunningham | Expérience généraleI dropped off the vehicle a day early, 6 minutes prior to the location's opening, because I had to be somewhere else. I had logged on to Uhaul earlier in the morning to confirm day and time of drop-off. I returned to the U-Haul facility an hour later. There was no one inside at the counter - just had a number to call because the employee was back in the storage area. I told her I dropped off the truck just before opening and wanted to make sure she had gotten it. I was there in the office and she was in the back. She said she would take care of it. I did not know - because the writing in the contract emailed to me was so tiny that I could not read instructions about having to take photos, etc. - to finalize the drop-off. Then I got home and saw the $20 service charge which could have easily been avoided if she came out from the back and checked the truck while I was there. At any rate, I called the main UHaul number and was assisted by Nelwyn Rian who understood my inquiry and issued a refund as a one-time customer service gesture which I greatly appreciated. Now I know! Thank you!
Lauren DunningLakeia was great and the facility was the best. Will definitely use it again. Great experience all around!
jamika johnson-tobb | Expérience généraleTruck had no air conditioning.
Gregory RoyalThe fact you have no idea where the entrance door is should be fixed. I went around the back to where the truck drop off should be, however the entrance to the building is on the other side of building.
Joseph St. JohnNothing I can think of at this moment, personally my experience was fine was treated with kindness and respect.
Steve RoseboroEverything was fine no problems
Gregory Goans | Expérience généraleFriendly yes, didn't get the right storage, they changed everything around took over 1/2 hrs to get storage spaces. Plus other things. The main thing we finally got ouw 2 spaces.
richard munro | Premières impressionsStaff was friendly and helpful
JOHN BREEN | Expérience généraleThe U-Haul attendant was very nice and helpful. I saw her extend kindness to others as well.
Cynthia HaasI had the rental until Sunday at 4pm but dropped it off on Saturday at 5pm in the night drop box because they closed right at 5pm. They charged me a $20 fee for after hours drop…..why when I had it for another day?
Steven SchramMy truck was not available after having made a reservation
Sharon GadsonYour app is slow and does not always pull everything in.
chou maysee yangEverything is okay so far
JOEL ANNAS | Premières impressionsIf I ever need a storage unit again, I will definitely look here first. Staff was friendly and informative
mary lewis | Expérience généraleThe employee lied about pricing of the rental vehicle and will charge you for gas if you do not photograph your gauge as proof, even if you fill it to its original position. Clean vehicle, though.
Darius PopeAbove and beyond excellence. Extremely polite quick response and service. I highly recommend Downtown Hickory Uhaul.
Tracy GraydonE
Terri JackubowskiThe rental I was first provided had the check engine light on, wouldn't steer, wouldn't drive out of the parking lot. But the manager said it was fine to her! It and the replacement were both grossly dirty in the cabs. The photos were of new trucks, didn't reflect any of the damage. The other problem at this location, where I've rented from before and come for supplies, is that the manager is the only one on staff and is tied up constantly. It takes forever to get in and out. Nice woman, seems to be doing her best, but it isn't worth the time lost and the unreliable equipment if you are on any kind of schedule.
PRERANA PATELRepresentative was not friendly at all. She acted annoyed, answered questions with "yes/no" rather than offering an explanation, was not customer service oriented.
WILLIAM GARDNER | Premières impressionsUhaul makes everything pain less
doris hefner | Premières impressionsVery thorough, helpful and knowledgeable manager! Spotless facility
dale langen | Premières impressionsUhaul makes everything pain less
randall praterI only used half of the miles I paid for at pickup. Maybe the customer should be reimbursed for the remaining miles not used. After all the customer has to fill the tank back to where it was at pickup. Just a curious customer. Merci.
Angela TaylorGreat service , very accommodating
Steve SignorGreat customer service! Very nice!
jamika johnson-tobb | Premières impressionsstaff is friendly and professional. vans are clean and well maintained. will be renting again.
heather fridayEverything was great!
Brandan BartiThanks for the your kind service
Rodney Finger | Expérience généraleThe General Manager was the one working. She definitely needs a raise. She was so helpful and attentive.
Brad LyonsLakeia Springs did a wonderful job helping us get what we needed. She was extremely helpful and friendly. She is a big plus for the company. The truck we rented was clean and we had no problems with it and would go back to this location if we need anything in the future.
Clyde HillThank you So Very Much!<3
kayleann pruitt | Expérience généraleThe unit was very hard to get into because it was an upper level. Unfortunately, we set the alarm off because it was very inconvenient to get into the upper unit but we did get everything in the upper unit. Had to call the general manager to stop the alarm hopefully we don't have to use the storage unit for a long.
Cherokee Rice | Online Move InNothing at all! Your employee Lakeia was AMAZING! I had made a hiccup ordering my uhaul online she went thru everything and helped me reorder correctly! Also, I had a hold I had to clear with uhaul before renting and she walked me thru calling step by step so I could secure my uhaul in a timely manner with no worries! I was every company had a Lakeia in todays world! Lakeia represents your company with true professionalism! 5 STARS!!!
Tera Whaley-DulaWas very helpful would recommend everyone to use their services
Gerald CrawfordStaff member and manager gave a positive environment and excellent communication. I must say it is a clean well crept and organized facility that deserves a 5 star rating. Thank you .
Ashly Kohly | Premières impressionsThe most friendly and helpful service!!
PAYTON MOORE | Premières impressionsMileage fees were not explained.
Michael PawlukThe associate was very helpful and friendly getting our unit set up .
CARLTON MILLER | Premières impressionsTara Houston was very friendly! She was knowledgeable, and very kind after a long day of moving. She had my stuff inspected and had me on my way in about 5 mins!
joel broomeVery nice person helped me
Rachelle Hunter | Premières impressionsI waited nearly an hour after my scheduled pickup time due to under staffing. Lakeia was very professional and helpful but needs more employees at location.
Kevin NalleyExcellent service
kenneth kabogoThe attention provided by Miss Lakeia at all times was excellent U-Haul will always be my first choice.
Alfredo ThielenLakeia was very helpful..She gave the best prices and she was also very friendly and professional…
SHARI HEWITT | Premières impressionsThis facility is the best around. Clean and staff are welcoming!
Tracy Sherrill | Expérience généraleThe manager there is extremely helpful and went above and beyond to help me.
Tammi Jacobs | Expérience généraleAfter renting for numerous years, I can say this was the best rental experience I have had anywhere. The manager and staff were always helpful, considerate and workable with any situation. I would not hesitate to go back, if needed, and will definitely recommend this facility to anyone and everyone. Merci.
Janet Burnham | Expérience généraleAwesome a good experience renting a storage facility from there
Richard Kozlowski | Expérience généraleThe general manager was very nice an professional as well as the young lady that was there with her I would come back
Reshella Graham-Brown | Premières impressionsVery helpful whenever I needed some special attention Will use again
TERRI DUCKETT | Expérience généraleOffice was closed two days when sign on door said it would be open. No one answered phone. No one returned messages. When we finally got in, the manager said her kids had been sick.
Kendall Turner | Premières impressionsStaff was extremely poor customer service and released my personal information to an unauthorized person. Negligent handling of personal information , which has been notified to the U-Haul legal department
Kailey Gulch | Expérience généraleLakeia was awesome to work with and went the extra mile for our move!
Tracey Beckler | Premières impressionsThank you for the safe and secure storage
Robert Riggs | Expérience généraleIt was actually a very trying time for my family as the reason we needed a storage unit and truck was to help my sister who became very sick, very quickly move out of her apartment. The ease of rental and support from the staff made a very difficult situation manageable and it is very much appreciated.
DANA SOBHA | Premières impressionsThe female manager was was really helpful getting my two sons into a unit with me over the phone with me living in Florida! I recommend a big raise for her!
YOLANDA LANE | Expérience généraleLakea, Tyrone and the young lady in training went above and beyond the call of duty.
Rocio Alonso | Premières impressionsGREAT JOB U HAUL (you all)!
Mary Dula | Premières impressionsLakiua was the best young lady to deal with. She was very friendly and knowledgeable about the storage we needed along with Tyrone as well. Very helpful people at the Hickory NC location. Walked us through the entire process and how to enter the codes and even walked with us around the entire complex and explain all the features like the double loading dock we can use there. Thanks Chris
Angelo Corsaro | Premières impressionsLakia Springs made the process so easy. She was very knowledgeable and happy to help my needs to met. Great service, I appreciate it. Very clean facility and greats prices as well.
David Prescod | Premières impressionsLakeia was very professional, friendly, and efficient you are fortunate to have such a good representative for U Haul.
Mary Smith | Premières impressionsDid not need storage after all.
Alyssa Zavala | Expérience généraleTy was very patient and helpful. I really appreciated his assistance.
Candace Rowe | Premières impressionsI had originally reserved 2 units at the west hickory facility, only to learn that they had none when I showed up with a truckload of stuff. She sent me to the Main Ave faculty where I was helped by LaKeia. She went above and beyond to provide wonderful customer service! Her friendly demeanor made an otherwise bad day a complete success!
Leigh Pack | Premières impressionsTy Ramsuer,and the whole staff are very exculent to work with!! GREAT PERSONALITY!!
William Tillman | Premières impressionsMr Ty and Lakiesha were very helpful and answered every question I had promptly and accurately. Ty even took time out of his day to explain the security protocols. Great staff and would definitely recommend
Keith Krause | Premières impressionsVery convenient location for us. Prices could be lower a little although they might be comparable to others in the area. The place is clean and seems to be well-maintained.
Amal Nassar | Premières impressionsThe manager at Hickory location, Ty went above and beyond. When my movers didn't show he helped me get movers quickly to unload my items.
SCOTTIE JOINES | Premières impressionsWe had a great experience from checking in to the time we went to the unit. We were treated with the upmost respect and exceptional professionalism. The unit is well lit and clean. The only downside is that we were required to buy a special lock but we understood.
David Robbins | Premières impressionsStaff was very helpful and friendly. While we were loading the unit, they even stopped by to make sure everything was ok.
Tina Lesser | Premières impressionsGood place to storage my items and stay safe
Gregory Goans | Premières impressionsTy Ramseur, Brandon and Makayla are wonderful!
Holly Steiger | Premières impressionsRat poison in locker we rented.
Marilyn and Michael Sowyak | Expérience généraleNeeded multiple units the staff worked to keep my units next each other and close if unable. Great experience .
Ken Callahan | Expérience généraleThe lady upfront was very nice and answered all my questions and I will recommend to this for my friend
Edwin Peralta | Premières impressionsWhile I appreciate a good work out, having to use the chain to close the broken garage door Was something I was definitely not ready for, the chain hurt my hands. What if I had a back problem? Or an older person? Thankfully I'm in good shape. And to find out it has been 3 weeks since the door is been broken. Is also not fair for the staff to be closing it for clients. Door needs fixing ASAP. If it wasn't for that my experience would have been excellent
Yadira Williams | Online Move InKatie was excellent. We moved-out because a storage garage became available in our complex. We have recommended UHaul to others.
Ron Downs | Expérience généraleEasy access to storage bin. Helpful equipment on site. Fare price without increases every 6 to 12 months.
Dennis Houck | Expérience généraleThey did good by me
Anthony Foust | Expérience généraleIt was affordable and save my life. I wish the bathroom was clean like it used to be.
Crystal Vang | Expérience généraleI would still be with them but I lost my job due to covid mess. Only thing I wish I hadn't lost that was in storage was my daughter Sunshine's ashes. Everything else ment nothing. Thank you Treasure
Treasure Maynor | Expérience généraleThanknyou to the hickory nc staff!!!!!
Mary Logan | Expérience généraleOther storage places give you code or card and you have 24/7 access. Not limited time
STEVEN AARON | Expérience généraleThe gentleman explained the procedure for everything very well; including billing, accessing the unit and restrictions such as food storage in the unit. He was friendly but also very knowledgeable and patient. I also noticed how he picked up random pieces of trash as we toured the facility.
Cathy Faltermayer | Premières impressionsWhen we arrived we found out the unit we had reserved was not available. Upsetting to say the least. Brandon was fantastic working with us and getting us in a different unit, tho smaller. Had to dismantle something my husband had built which was not fun. But again I cannot say enough good about Brandon and his expertise and kindness!
janet hoff | Premières impressionsI was provided exceptional customer service.
Katherine Williams | Expérience généraleVery happy!
William HardiwickIII | Expérience généraleKatie could not have been nicer and more welcoming and informative, absolute sweetheart. Made everything as easy as possible. Thank you again
Steven Raymond | Premières impressionsI do all my business in NC at this location only. I always get the best service, never no issues and fast, prompt and courteous every time.
Eric Olson | Expérience généraleHad to go to 3 different locations.
Ashley Isaacs | Premières impressionsGreat servoce
Demonte Moore | Premières impressions.
Demonte Moore | Premières impressionsThe general manager and lady work there were great helpers! Friendly and understanding my needs!
Christopher Parker | Premières impressionsGreat facility, but moreover, a great staff. Incredibly nice, professional, friendly, and helpful. I would definitely recommend this location.
William Daniel | Expérience généraleThe customer service was professional and outstanding!
LECOUNTE TEELE | Premières impressionsPerfect place for storage
Lori Kent | Expérience généraleLoved dealing with the staff, very helpful and friendly. They all need a raise!!
Kim Davis | Expérience généraleThe people are always great and super helpful. I've had several storage units with them over the years.
Roberta Cooper | Expérience généraleI was overcharged by almost one month after notifying the facility that I was moving out in person. I received a phone call from the office almost after I moved out trying to collect another payment. I would appreciate a full refund.
Jackson Jeffries | Expérience généraleOne thing that is frustrating is that it appears that the loading dock doors do not work after a certain time of the day. I have gone many times around 6 or 7 and the door would not open.
Christey Kirk | Expérience généraleThe young man in the office (his name escapes me- unfortunately, my memory for names isn't what it used to be) was extremely helpful, and very courteous and friendly.
Brooks Smith | Online Move InGood place good people
Anthony Foust | Premières impressionsVery helpful with all my questions & great staff.
Janet Barger | Premières impressionsOne of the employees thought that it was professional to message me on Facebook about my storage unit. I think that's a little invasive so I cleared everything out and canceled my contract.
Nikolai Patterson | Expérience généraleThe lady that helped me was phenomenal!!!!!!!
Kellie Medley | Premières impressionsAretha is the bomb! She excels in the definition of what customer service should be about. Her warm smile, enthusiasm, electric personality, & overall knowledge made our experience a wonderful one. So seldom in today's society do we experience the love that Aretha showed towards us, her customer. I'm looking forward to our return visit in a couple weeks. I don't what her compensation is but it's probable not enough! This is the best experience I have ever had at a U-Haul or any other place of a customer service type business. I think U-Haul corporate should tap into her knowledge and personality to travel and help train & educate their corporate workforce. It would be money well spent. -Bill McBrayer
Bill Mc Brayer | Premières impressionsThis is the best storage and rental place I have ever been! The staff is friendly and profession. The storage units are clean and well kept. I can't give this place a high enough rating.
Justin Hay | Expérience généraleThe associate was very friendly, knowledgeable, and helpful! Offered us water when it was so hot out.
William Daniel | Premières impressionsAresha was very helpful and professional.
Claudine Abernathy | Premières impressionsThank you Aresha and your team for what proved to bean excellent customer experience from start to finish! Highly recommended this U Haul location!
Glenn Moore | Expérience généraleAresha went above and beyond to help me every time I had an issue!!! She is knowledgeable, patient, and extremely calm, no matter how busy they are. Everyone there is great, but she is top notch! Storage areas always smelled as if they were just cleaned/mopped. I always felt safe going in there alone!! IF i ever need storage again, I will definitely be back. Downtown U-Haul and storage by LR is definitely THE BEST! Thank you all for everything!!!!
Eileen Thomas | Expérience généraleUHaul of Downtown Hickory exceeded my expectations. I had no problems at all there. The first time I stopped by to finalize my reservation during my initial move, the staff was friendly and helpful, and even called later to make sure I made it OK to my final destination an hour away in the mountains. The facility looked very clean every time I went there to drop off or pick up a few items for the months my items were in storage. The staff was helpful when I forgot how to use my access card between trips. The move-out process was easy and the staff was helpful. I haven't unpacked any of the boxes yet since I just picked them up yesterday, but during the move-out process, I didn't see any damage to the furniture or boxes I had stored. (That had been a concern after reading reviews of various storage places when I was originally looking for a storage facility.)
Tracye Lord | Expérience généraleAutomatic door didn't work when I got there. Had to wait for manager to reset it. Otherwise customer service was great. Facility is very clean and in a safe location.
William Barrett | Premières impressionsAreesha and her staff were pleasant, helpful and professional in meeting our needs. They made our move seamless and stress free. The facility was emmaculate and well lit. Thanks for a great experience. Joe and Diane B.
JOE BISHOP | Expérience généraleThe staff was top rate, very helpful and knowledgeable.
Tom Rogers | Expérience généraleThe family at U-Haul in Hickory NC is "over the top!" in all expectations. I have been a client for 5 years and have been treated with respect, kindness and generosity. Definitely a 5 STAR!! M. Murphy
MARGRET MURPHY | Expérience généraleAresha was so helpful and explained everything so well! It is a very clean facility with excellent customer service!
Leanna Bodnar | Premières impressionsLaurie Largent is at the very least unprofessional, but more comparable to a liability. Her actions and aloof demeanor are beyond reprehensible. It is in U-Hau's best interest to let her go.
Corey Rhyne | Expérience généraleAresha, in particular, and her staff are/were outstanding. From the start of the process with storage room rental to the reservation for the vehicle to move, Aresha was superb in every way!!
J.R. Hildreth | Expérience généraleVery good experience..
Ann Teague | Expérience généraleVery please with that facility, thank you very much!!!
Enrique Rodriguez | Expérience généraleThe girls there are friendly and professional. They're the reason for the rating. Not happy with reservations. P/up location changed & I was notifiers the NIGHT b4.
Pablo Rodriguez | Premières impressionsOutstanding interaction with all Staff members. Facility well maintained and all Staff were focused on customer satisfaction.
Samuel Hanley | Expérience généraleMs. Aresha is wonderful!! So kind and helpful. I wouldn't hesitate to come back if I need storage again, thank you!
chanel Morela | Expérience généraleI appreciate everythin' that y'all have done and would recommend yer services to everyone I come across. Merci encore!
MARY ALISHA BRUMFIELD | Expérience généraleVery well run operation
Donald Gillette | Premières impressionsEveryone we dealt with was kind and courteous. Made dealing with U-Haul a real pleasure!
Daniel Lowery | Premières impressionsStaff was very helpful with helping me with questions regarding storage sizes and cost. I was concerned with security and they were prepared to answer every question that I had.
Wynema Masino | Expérience généraleAresha was extremely helpful and professional in setting us up for our big move from PA. We were very pleased with her assistance in securing a mover to unpack our rental truck. Low stress & smooth.
JOE BISHOP | Premières impressionsRepresentative was MORE THAN helpful - professional, knowledgeable and very accommodating - FANTASTIC facility. Clean, organized. MUCH appreciated for our needs
Samuel Hanley | Premières impressionsGreat place, no problems.
Kaleigh Colwell | Expérience généraleVery well maintained! Aresha was very knowledgeable and friendly. She helped to make our moving bareable!
Leroy Jones | Expérience généraleA+
Felicia Price | Expérience généraleGarage me throwing stuff because they did roof work over my unit.
John Darity | Expérience généraleThanks, we would recommend it
Dhanya Rajesh | Expérience généraleLady really loves her job & has a great attitude!!
Wendy Walker | Premières impressionsGreat service!
john richardson | Premières impressionsSuper friendly staff. My only complain-lock (provided by U Haul) that was on the storage unit only had one key, which we lost. There was no master so we had to pay 50 to have the lock drilled out.
KIMBERLY JORDAN | Expérience généraleGreat people! They are easy to work with and the location is clean and safe. Access was easy and the staff always said hey whenever I saw them. Best storage/rental place I've been to.
Douglas Stewart | Expérience généraleExcellent local staff...My issues of disappointment were related to inaccurate estimates of milage and additional charges related to minimal overage...Also, poor quality of tires resulted in problems
Tim Cartwright | Expérience généraleThe manager and her assistant were very knowledgeable and helpful about the van and storage unit rentals. I hope to recommend this location to others.
Dennis Houck | Premières impressionsDefinitely to expensive for a small until 5x10. Costed $70 dollars a month. But didn't have a choice but there.
Chad Johnson | Expérience généralebest facility and
jimmy jackson | Expérience généraleAresha was Amazing! Quick, efficient, understanding. Overall a really good experience. I hope going forward it will continue to be the same!
Daniel Shiftlet | Premières impressionsStaff are very friendly and helpful.
jeremy jones | Premières impressionsMs, McLean, the GM, is highly professional, most engaging with customers and extremely efficient. This facility is remarkably clean like nothing else I've seen. This is undoubtedly an A+++ operation.
J.R. Hildreth | Premières impressionsThe people there were helpful. Storage space was clean. I had another hour to drive to my final destination in the mountains, and the person who checked me in even called me to see if I arrived OK.
Tracye Lord | Premières impressionsI was very happy with my experience.
Paula Mundy | Expérience généraleExcellent customer service
Craig Canella | Premières impressionsAeishya is wonderful and professional.
Jeffrey Cove | Expérience généraleWe were very pleasantly surprised by the service, the cleanliness, and the security of this facility. I would strongly recommend this to anyone who needs this kind of service.
William Eichinger | Expérience généraleI rented a space for a short time and it worked out perfectly. Will definitely visit this business again. Thanks for all your help.
Reggie Torres | Expérience généraleThe manager is excellent, professional and respectful.
julio sanjuan | Expérience généraleOur csr was very helpful and professional the building was so clean and well kept we decided to change our storage unit over to that u haul location
Nora Perkett | Premières impressionsThe young lady was exceptionally helpful and supportive
EDWARD LOKE | Premières impressionsThe manager was very helpful and friendly.
Wynema Masino | RéservationI had a great experience w/ UHaul, employee Tyreek did an excellent job of making sure I had the right storage unit . He answered all of my questions and I felt at ease completing this process. Thanks
LAUREN ERVIN | RéservationThis was THE most professional, courteous, kind, and knowledgeable group of people to work with for moving. Top marks for Uhaul Downtown Hickory. The Best ever.
Don Bolton | Expérience généraleThe agent was quick, efficient, and friendly. We were in and out in no time.
Levi Stroud | RéservationMy initial experience was fabulous. I was treated with the utmost respect. Staff is very customer friendly and attentive. I will definitely recommend this facility. Merci.
Janet Burnham | RéservationIt seemed like this Uhaul Storage was always open, with somebody always there to help us with questions or changes. And, it was always clean and nice.
Cecilia Barnard | Expérience généraleExtremely well maintained facility, with a friendly and efficient staff. Je les recommande fortement!
BENNETT CALE | Expérience généraleThe service at this facility through the manager was wonderful. Please let her superiors know that clients understand the quality of service received.
Jennifer Yount | RéservationFolks very good
paul brittain | Expérience généraleStaff was always very friendly and happy to help. Service was always quick and easy. I would highly recommend this location!
CALEB RAPER | Expérience générale