There is a great team at Springhill uhaul friendly engagingJasmine B.
Customer Reviews for U-Haul Moving & Storage of Downtown Mobile
Pour nous contacter
Mobile, AL 36604
(W Of Broad St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Bonnie T.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Lonzer L.
Train the hookup persons better. The trailer hitch became disconnected from my trailer tow bar and the trailer tilted up when I tried to load trailer with my motorcycle. I was fortunate that it happened while I was loading the motorcycle and not while I was transporting it.WILTON G.
Le client n'a pas laissé de commentaire.Thaddeus R.
Le client n'a pas laissé de commentaire.Charles S.
I had reservation for 10 foot truck. I drove 14 miles one way from my house to location and they did not have a 10 foot truck available for me. I reserved 10 foot as i did not want to climb loading ramp which was on all larger trucks. I had to take 15 foot truck which I did not want. If I had wanted 15 foot I could have gotten at a closer location only 4 miles from my house. When initial contract given to me the paperwork indicated the fuel tank was 15/16 full. When I got in the truck the fuel gage was only showing 3/4 full. The female employee did not go out to truck with me to verify fuel quantity before I left. I actually spent $50,03 to fill fuel tank upon return even though I only went a total of 35 miles, of which 28 miles were the round trip from my house and back. Mirror outside on passenger side of truck inoperative. Would not remain stationary. A very bad experience !!Guy R T.
Le client n'a pas laissé de commentaire.Antione H.
Le client n'a pas laissé de commentaire.Jeremy M.
N/a every thing was perfectSymone M.
Very friendlyKay H.
The truck we received was in I'll repair & if and if you put your foot on the brakes it would make an extremely loud strange sound then the key would not turn so we could not crank the truck. But we had already loaded so I didn't want to call roadside assistance the first day, it crank up the next morning so we went to try to transport our things to the location which was only across town and the truck broke down so we had to call roadside assistance, they said it would be an hour and a half before they could be there, so we would have to just sit there in the parking lot while we were broken down. My husband kept tinkering with it and we got it started again and took the load of furniture to the location we were trying to get to but we had to keep it running the whole time because we were afraid to turn it off. So in total I ended up calling customer service three times talked to roadside assistance two times and I called the store and was put on hold for a long time to tell them what happened. When we return the truck to the store location the manager was rude and told us that it did not happen she was very argumentative and I couldn't believe it I had to show her my phone records to show that I have been on the phone with customer serviceJune R.
Le client n'a pas laissé de commentaire.Brent L.
Love the costumes servicewillie R.
Le client n'a pas laissé de commentaire.Rachel H.
Staff helpful and pleasantCleveland S.
Le client n'a pas laissé de commentaire.Stephanie B.
Le client n'a pas laissé de commentaire.Valissa F.
I didn't get a receipt or anything in writing that proved I dropped it off. The employees were helpful and disconnected the trailer for us with a canopy covering us during rain, which was a nice bonus.Cathy C.
Le client n'a pas laissé de commentaire.Stephanie S.
Nothing. Tisha Couch was exemplary. she went beyond the call of duty to ease my concerns considering that i haven't used a trailer before. She is very very good.Eben D.
Communication. It took them three days to check in my truckTiffany R.
The girl who checked us in and helped us out was great. Extremely friendly and knowledgeable.Robert H.
Le client n'a pas laissé de commentaire.Ryan M.
this was an awful experience from beginning to end. I want a full refundsyntrell T.
Le client n'a pas laissé de commentaire.Hazel L.
Le client n'a pas laissé de commentaire.BELINDA C.
Le client n'a pas laissé de commentaire.tanathia M.
I have no suggestions for improvement.Robert J.
Teshia and her team are wonderful. I will always choose the Springhill location.Sonya T.
Le client n'a pas laissé de commentaire.Yolanda S.
Le client n'a pas laissé de commentaire.Rasa L.
A+ is every aspect. These guys are the best. Thank you, Tisha!!!Eddie M.
Le client n'a pas laissé de commentaire.Laura S. | Premières impressions
Le client n'a pas laissé de commentaire.ADRIANNE M.
Le client n'a pas laissé de commentaire.meccelle s. | Expérience générale
Thank Tisha and Staff for a Wonderful Experience for the first time Using Springhill 902 Uhaul help. U'll keep up the Good Work. Be Bless and Stay Safe. Ms.Rose Mary Henley Rosemary H.
Very rude and slow to help customerROBERT S.
As long as the guy waited on me this would not wait on me was riudedRoscoe B.
Le client n'a pas laissé de commentaire.Lester O.
Le client n'a pas laissé de commentaire.LAGI F.
Overcharged me, rude customer service, didn't have my dolly or enough pads on truck. Said they would credit my account but didn't.Michelle T.
Check gas meters before allowing customers to use uhaul. Stop charging customers for employees mistakes.Alaysia P.
They was super niceLORETTA M.
Driver did say that steering pulled to the left. Otherwise all ok. Only complaint at the pickup location is that the computer system seemed to run a lot slower than at some of the other locations in town that I visited to pick up supplies.Sandra L.
I will go to the more expensive places for my moving needs from now on. Yall really charged me for a second day when I only had it a few hours and yall weren't even open to be able to rent it out again... So what the hell man?John M.
Le client n'a pas laissé de commentaire.Sandy R.
Le client n'a pas laissé de commentaire.Brenda B.
When others left me hanging, the Uhaul Mgmt Team and staff did not. I appreciate that! Lol.Jay O. | Premières impressions
Le client n'a pas laissé de commentaire.Tommy Earon M.
Incredible service, from start to finish. Hands down the best two U-Haul Locations I have ever done business with. First class all the way.John F.
Staff was courtesyCleveland S.
Great staffing services. Didn’t take no time to yuJamiya A. | Premières impressions
Make sure all lights on the trailer are working, or give renters an option of changing unitsSue B.
U was told they was a unit available but they was not time wasted but crew was awesomeSylvia W. | Premières impressions
The folks at this location they were great my issue I had was I had tried 3 times to do what I was suppose to do on the app and then after it still wouldn't let me I called customer service to let them know I've returned it and the guy whom answered was rude and hung up on meLEESA D.
Not one thing continue keeping up Great customers service, I will return as needed Thanks! Ms. GlendaGlenda W.
Everyone was nice and professional.PATRICIA L. | Premières impressions
Le client n'a pas laissé de commentaire.Kendra H.
This location provides 5 Star service except that new personnel tend to to a bit robotic and unthinking when dealing with their customer's needs and concerns.OLLIE M.
Le client n'a pas laissé de commentaire.FRANCES W.
Keep doing what you doLloyd B.
Le client n'a pas laissé de commentaire.Dantonio M.
Le client n'a pas laissé de commentaire.Curneshia H. | Expérience générale
Le client n'a pas laissé de commentaire.Hill B.
I had reserved a truck from the Wilson Avenue location and when I arrived at 10am there wasn't anyone there. So I went to the Springhill location and the young lady Tisha was working and was very helpful. She helped me out GREATLY that day. She did not have any truck available and she made a way. I really appreciate her. She went the extra mile. She should get employee of the quarterHelen P.
Awesome prices but even better was the customer service. A Quality Group of People.ELBERT P.
Le client n'a pas laissé de commentaire.CHASTITY J.
Might want to spend a bit more time explaining how to unhook chains and straps on tow dolly carCHRISTOPHER O.
I didn't use this service. You have the wrong email address. Correct your errors. Get the correct email for whoever used your uhaul.Demetrius P.
Was given the trailer with 1/4 gas in it and only went 12 miles. Was charges $47 extra because they swindled me. Will not return to this location ever. Very poor management dealing with expectationsKayle L.
Le client n'a pas laissé de commentaire.Erskin T.
Le client n'a pas laissé de commentaire.TAMICIA M.
Robert was extremely polite and through with caring for our needs. I will be sure to recommend this location at Springhill and Broad if for nothing else than it's convenient location. But the customer service will be what will bring me back.Phillip G.
They have plenty of equipment.ERIC W.
Good job to the crew working there,keep up the good work.Jack G.
Le client n'a pas laissé de commentaire.CHAD C.
Customer service was remarkableJONATHAN B.
Worse experience of my life. I will have to be in a very hard position to ever use this location or uhaul again.Sheldon A.
Lady at counter very nice to people!!Robert B.
Le client n'a pas laissé de commentaire.Justin J.
I don't see anything else you need to do. I was completely satisfiedPAULETTE A.
Le client n'a pas laissé de commentaire.Donald F.
Le client n'a pas laissé de commentaire.REBECCA SUE P.
Le client n'a pas laissé de commentaire.John D.
Quick and easy setup that allowed us to load and go with tow dolly. Great staff help!Wallace T.
Le client n'a pas laissé de commentaire.FRANCES W. | Expérience générale
Best customer service I've ever experienced at U-Haul Springhill Ave. Mobile Al. I rent from there at least 3 times a month only because of the service the Manager gives and her hospitality is phenomenal.Michael M.
They called three times and changed my truck and location. The truck was filthy when I picked it up. I spent three hours cleaning out the back of the truck before I could even start loading it. I swept and mopped the truck at the drop off location. I live on a fixed income because my husband died and left me with three young children so I needed my deposit back. They charged me $50 cleaning fee for a clean truck. They gave me 50 extra miles because they didn't have the truck I ordered in stock but turned around and charged and extra $8 for millage. I even made sure I put more gas in the truck than when I got it. I'm so upset. I have always used U-Haul to move. I will NEVER use uhaul again. Y'all overcharged a widow and took food out of my children's mouths. I will also make sure I tell everyone to stay away from y'all including all of my social media. I hope y'all lose so much business. What y'all did is so wrong. I'm sitting here crying because I needed that $50 to feed my children. Thanks crooks.Brandi J.
One of them was so rude to me and then even put my stuff in storage there. I left and had to go to moms house and call around to find another storage to treat well better than uhaul did. But you want ever have to worry about my business againSHANA N.
One of the employees was so rude and disrespectful towards me until, I decided not to rent my storage unit from you guys and took my hard-working money and business somewhere else. Where I was treated with respect and was very kind! I will never go there again and hope no one else will not eitherSHANA N.
The website is very slow and needs improvement. Also, the payment receipts and reservation details on the site are not clear/accurate.Jason S.
Le client n'a pas laissé de commentaire.ronald l. | Expérience générale
We would like to shout out Tisha Couch at this location, who was running this location on the last Saturday of the month with only one other associate and multiple customers in line. They were informative and helpful, confining my reservation quickly and also in tune with the rhythm of customer expectations as there were several of us in all at once around 9am. Tisha should be recognized for this exemplary customer service! Thank you for your help in making our moving process pleasant.Lauren D.
Le client n'a pas laissé de commentaire.Dean S.
It couldn’t been any better Excellent job Guy’s 🤩Robert W. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.Sergiu S.
Le client n'a pas laissé de commentaire.Teshia T.
Le client n'a pas laissé de commentaire.Michael M.
The young lady who helped me upon rental and drop off was very professional, kind, and had a positive attitude. The gentleman who directed me to the trailer drop off area was also professional and courteous. Both individuals made for an overall positive experience.justin R.
Everything was excellent the employees was very helpful and super nice. Great Job U-Haul of SpringhillWILLIE P.
Le client n'a pas laissé de commentaire.Lakkeisha P.
I was able to get my deposit back so that's greatNarshacis W.
Le client n'a pas laissé de commentaire.MELVIN J. | Expérience générale
Le client n'a pas laissé de commentaire.Lashundra W.
Le client n'a pas laissé de commentaire.Terry M.
Everything was greatERNEST I.
Le client n'a pas laissé de commentaire.TERRY B. | Expérience générale
They are very friendly and people personCurneshia H. | Premières impressions
I feel safeJamie R. | Premières impressions
My lady Ms. Tisha needs a raise she's a wonderful manager very nice and helpful and a great listener ! Very much satisfied thank you again.!Seleste M. | Premières impressions
I highly recommend u haulTERRY B. | Premières impressions
Le client n'a pas laissé de commentaire.Angela B. | Premières impressions
Le client n'a pas laissé de commentaire.Jeremy H. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel M. | Expérience générale
The facility was clean, accessible and well run and the personnel were unfailingly polite, efficient and helpful. It was the kind of place that the term customer service was the first order of business.Vader P. | Expérience générale
All my things were destroyed by water and mold.Mitchell R. | Expérience générale
Tisha was and Nicole always is...knowledgeable and pleasant to deal with. I look forward to my relationship with the ladies and U Haul.TIMOTHY V. | Premières impressions
Le client n'a pas laissé de commentaire.suzanne b. | Expérience générale
Le client n'a pas laissé de commentaire.SHERYMICA G. | Expérience générale
The only problem I have is that they really be trying to get you don’t pay attentionRoneika S. | Expérience générale
Everyone at the Mobile office were wonderful. For the time I arrived from out of state to when I pay my storage unit every month. Thank you for having wonderful personal .Amanda S. | Premières impressions
I love itErica R. | Premières impressions
Le client n'a pas laissé de commentaire.CARRIE M. | Expérience générale
Le client n'a pas laissé de commentaire.gregory w. | Expérience générale
Pleasant experience as always. Thanks to the young lady at the Loop store in Mobile,Al and the young man and woman at Springhill location Mobile,Al. Made my transition very easy. Thanks again!!Donnie J. | Premières impressions
Sterling and Avery went above and beyond to accommodate my needs. They are very friendly and are a huge asset to the company. Thank you both for making my day brighter. Keep up the good work!Stephanie A. | Premières impressions
Terrible customer service and rude employees upon move in should have been a sign to go elsewhere. Moved out August 21st and followed all steps online to complete move out process. Manager never confirmed move out on her end, yet a week later when the next months rent would have been due started sending letters for rent and overdue fees. Attempted to contact her multiple times to correct this and complete the move out on her end. She never returned emails or calls. Contracted corporate several times and each time they said they saw the notes on the account from the previous corporate call noting I had moved out and for the manager to complete her portion of the move out. It was not until 5 days after my most recent contact to corporate when they finally pushed the case through to upper management, causing her regional manager to be notified of what she had been failing to do, that she completed the move out and I received this email to review the facility. Tisha Couch is either an unfit manager, or just flat out lazy. Which seems to be a trend in this area among Uhaul facilities. Will never be doing business with Uhaul again nor would I ever recommend them to anyone.MACKENZIE S. | Expérience générale
Le client n'a pas laissé de commentaire.Cameron S. | Premières impressions
Far to many improprieties. Error after error. Honesty and truth problematic. Finger pointing without resolution of issues. Very disappointing!herbert w. | Expérience générale
Everything was very good.DERRIEL W. | Premières impressions
Le client n'a pas laissé de commentaire.GARY C. | Premières impressions
Le client n'a pas laissé de commentaire.necola r. | Premières impressions
Le client n'a pas laissé de commentaire.Stefanie M. | Expérience générale
Le client n'a pas laissé de commentaire.SYLVESTER C. | Expérience générale
Great manager with superior customer serviceETHEL M. | Expérience générale
Staff with above there dutys to make sure customer was satisfied. I enjoyed dealing with that site springhill and broadcst mobile ala. Hats off to staffshirley m. | Expérience générale
A great place to storageWanda J. | Expérience générale
Don’t like how they are builtSHERYMICA G. | Expérience générale
The staff & management are awesomePatricia B. | Premières impressions
Thank u for your serviceRAYMOND A. | Premières impressions
Thank you for the staff that took time to show me around the facility with caring hearts and smiles ready to answer questions I will continue to rent in the future Thank you.Wacinia S. | Premières impressions
I was very please. I would highly advised anyone who is looking for a good storage company and service. Thank you again, Blessing for helping others.Jo N. | Expérience générale
Excellent service à la clientèleflora s. | Expérience générale
Le client n'a pas laissé de commentaire.Renata Y. | Expérience générale
Le client n'a pas laissé de commentaire.Virginia T. | Premières impressions
The staff was always friendly .especially the managerlottie f. | Expérience générale
Le client n'a pas laissé de commentaire.Tarsha L. | Expérience générale
Le client n'a pas laissé de commentaire.Shyra H. | Premières impressions
You all need to audit Them folks stealing . How can you say I don't owe nothing then take money out my account. Then tried to charge me after I was done renting the storage. Crooks thieves . They hook you up with unlicensed movers I will never use them againAlethia S. | Expérience générale
Had no light in storage and some of my stuff got wetYKELILA J. | Expérience générale
Great facilities. Great price. Unique small sized units. Access hours could have been a lite later. Would use again if need aroseAndrew T. | Expérience générale
Le client n'a pas laissé de commentaire.Keiyuna l. | Online Move In
I have always had a good experience at this location. They have always been very helpful even when under staffed.Renee L. | Premières impressions
Le client n'a pas laissé de commentaire.Bernabette K. | Expérience générale
Very friendly employeesEldon B. | Premières impressions
Still have no info on why I have this storage unit. Your company is seriously lacking in communication with customers. Whatever the reason as yo why o have this storage unit I will be contacting an attorney and he will contact your officeJAMES P. | Premières impressions
My experience at this location has been excellent. The staff and management were very courteous and helpful throughout my process. I needed the use of both rental and storage services, the entire staff were very attentive and provided me with the best solutions, at a difficult time. Thank you all for your assistance. I will definitely recommend this location to others.lakisha y. | Premières impressions
Le client n'a pas laissé de commentaire.Lacorielle S. | Expérience générale
They have changed mangers so much when you go inside you don’t know who’s the manger and who’s not on my due date I have people calling me on the same day my storage is due and I got a $15 late fee the same day and then the manger had used my credit card cause I paid my bill with her with my card she used my card the next month and paid my bill and said that I told her to sign me up for autopsy why would I tell a person I heartily even know to do that how do you just use a person card without their permission this area can not ever keep no manger at every time you go there it’s a bunch of people hanging out in the front of the office like they just came from a club they are so unprofessional and ghetto it used to not be like this right now no one has no respect for anyone I love my storage other than that I have been with uhaul since 2017 but the choice with management now is terriblelinnea l. | Premières impressions
great customer service!Travarvis E. | Premières impressions
Le client n'a pas laissé de commentaire.Felicia M. | Expérience générale
The only thing I dislike about this storage facility is access to second floor. No elevators. Everything has to be physically carried. I understand it's a historical building and the city will not allow it, but if customer satisfaction is a priority, why not consider adding it on the outside. I'm sure this would not take away from the building.Doris H. | Premières impressions
Le client n'a pas laissé de commentaire.Brent B. | Expérience générale
I will never use uhaul storage again. The staff lie to make a sale. I kept getting charged for late fees when I was on auto billing. My experience with uhaul was horrible.Andre J. | Expérience générale
ExcellentLETITIA H. | Premières impressions
Le client n'a pas laissé de commentaire.Jason M. | Expérience générale
Le client n'a pas laissé de commentaire.Darshell M. | Premières impressions
Le client n'a pas laissé de commentaire.Carnesha M. | Expérience générale
Le client n'a pas laissé de commentaire.judy m. | Expérience générale
Le client n'a pas laissé de commentaire.Courtney B. | Expérience générale
Very goodPriscilla T. | Expérience générale
U-Haul has always been up to par with a lot of things that I needed for them but this rental round right here Lord I was so upset with U-Haul because I drive a hundred and thirty miles just to get a truck trailer and U-Haul I know they're going to do the right thing so if I had to go back to U-Haul I'll say yesCleophus W. | Premières impressions
Manager (Ms. English) was very professional. She made me feel as though I was always welcomed, when going and coming to my storage. Companies need more employees like Ms English.douglas c. | Expérience générale
Le client n'a pas laissé de commentaire.nekea m. | Expérience générale
The employee that assured us with securing storage was extremely helpful and thorough.Patsy G. | Premières impressions
Return Customerjames p. | Expérience générale
Great service just wish I was able to access my storage after business hoursBrenta S. | Expérience générale
i was very pleased with yall uhaul build ,great customer service, i loved yall prices and how yall keep people belongs sercurt and safe with codes,doorlocks,and in a very well and clean builds. thanksNatasha E. | Premières impressions
When I opened my account, I was told that the rate I began with would be the one I ended with; however, this turned out not to be the case. When I called about the increase, the representative was rudJabaria D. | Expérience générale
Most staff was nice but would argue and complain about management and uhaul in general in front of customers ...chance b. | Expérience générale
I like this storage facility because they offer a lot of things to make storing items and moving easier.MARY E. | Expérience générale
The U-Haul service was fast quick and they were very nice and the facility is clean.gwendolyn m. | Premières impressions
Thomas and his associates were awesome!James S. | Expérience générale
Because was told do not give refunds on a unit that was paid up till OctoberJENNIFER S. | Expérience générale
Thank you!.martez t. | Expérience générale
Thomas wa excellent! He went above and beyond to help us out!James S. | Premières impressions
I was pleased.REGGIE W. | Expérience générale
I experienced WAY too many issues to list. UHaul has already taken up too much of my time and my money. I will NEVER use UHaul again.Marlowe B. | Expérience générale
Would love extended hours on Subday.latonia g. | Expérience générale
I had talked to someone (female) on November 26, I told her i'd B there on December 3 to settle my account for the amount she gave me $250. They auctioned my stuff 11:00 on dat Sundaygwendolyn w. | Expérience générale
Whenever I go there the staff is friendly and knowledgeable. There is however a tremendous wait time.kandace k. | Réservation
The staff was very helpful especially Mr Donniedaphne g. | Expérience générale
I only clicked excellent.Jacquelyn K. | Expérience générale
This is a convenient location...I would recommend it. Good service...knowledgeable..and clean facility...Thanks for all the help.elarus m. | Expérience générale
If i needu again i will come back thank uLinda H. | Expérience générale
Helpful staff, clean facilityTara B. | Expérience générale
The staff, given the area is very unprofessional and unwelcoming. Usually you would expect customer service representatives to be friendly and bare a smile. Not the case at all at this location.LARRY D. | Expérience générale
Savannah was awesome, had trouble getting the lock off my U box and she let me borrow a hammer. Also not sure about the facility never visited. Frustration during scheduling my delivery of my U boxKERI S. | Expérience générale
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