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DEMINICA PCustomer Reviews for U-Haul Moving & Storage of Downtown Mobile
Testimonials From Recent Customers
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Quick and easy
JONATHAN BThe outside was clean but the inside still had garbage from the last rental I’m assuming
ERICA PNo toilet paper in restroom
BILLY S | Expérience généraleStore manager very nice and friendly. … but another guy called me. Was very rude. Demanded me to bring truck back after 2 days. Said he was fine to charge me. Another 69$. Fee when I was told I just had to pay for miles and the gas. As I was already having a horrible day. With rain and etc going on trying to move. This guy who had not told me his name. Said he need the truck back for someone else when the day before I came in asking for a 15" they said they had plenty I did not need to reserve it just come in in the morning we'll I get there 730 am. They dnt have any so now I have to get a 20" more money " then I get a call a day later saying they need the 20" back for someone else I'll go to Home Depot or budget to rent for now on
RODNEY RThe staff was very helpful and friendly all the time. You should really consider placing some ac and an elevator in the facility. That's the main reason I would not recommend. Access hours changed and is sometimes inconvenient. Especially if you're driving from out of town.
Doris H | Expérience généraleI was charged an extra $30 for gas. Truck was below 1/4 tank full when I picked up, but still got charged for it
HOLLAND EIt would be a much better facility is elevators were installed.
DORIS HYou made that easy. Lauren is wonderful for sure!
JAMES SEverything was great
JENNIFER HThe staff was amazing!!
BENJAMIN SThese employees are STELLAR & the facility is set up so efficiently it makes drop off a BREEZE.
EVA LThis was my second time using this location. The vehicle just like the last rental was very low on fuel. The representative who took my information for the rental didn't tell me the right amount of fuel which was supposed to be in the truck. The positive thing about the rental was the mileage price. Merci.
phyllis cThe gentlemen with dreads was rude when I went in for pickup and rude on return. He never put my return in the computer and I was receiving emails and phone calls the next day about it. When I dropped it off 4 hours before my return time.
JENIFER WA back and foot message would be nice.
JOSE RGabriel was very helpful getting me going!
JAMES WStaff is very knowledgeable and very helpful.
Brett M | Expérience généraleEmployee was very nasty at the end of the service charge me for things that was untrue add charges that should not have been I comply with all the rules and regulations and he said that I didn’t
JACQUELYN LIt a good place to drop off. My wife says this location doesn't have a well maintained fleet.
Perry GThe staff I had interactions with at the Mobile location were amazing. From the information and assistance I received by phone to the actual care and pride of my delivery, so far, it is amazing. .
Roberta AAfter being told a little late wouldn't affect anything. I was charged an extra day. I could understand if this was mentioned before hand and someone was waiting in the trailer but that's not the case. I will never go to this location again.
heather bMake sure it’s gas in the truck
Jason FGabriel was great!
christine sA bit more staff on Saturday mornings would be helpful.
LAUREN GExcellent
WALTER WYou all did a excellent job U-Haul on Springhill Ave and the one on government Blvd.Thank you
CASSANDRA WGabriel, Jamal and Damion, provided me with outs professional customer service. I can count on this Uhaul location everytime. Under the leadership of Ms. Lauren, this is absolutely the best Uhaul store in Mobile. Thanks for your team work Uhaul.
DARRIAN YThanks to Gabriel for contacting us earlier than our appointment and working quickly to get the hitch put on our Jeep. Great service! Great attitude!
AG rExtremely respectful and up front
VERDELL WCustomer service was great! Nice people, friendly, attentive and prompt.
MONICA BThe only issue I have is that my storage into in the climate controlled part of your facility. Crystal Gonzales
Crystal G | Premières impressionsIt was a flawless transaction.
TEESA WIesha P. was wonderful!!!
TAMARA HFriendly staff and great service!
ARON JI love ❤️ them.
TAMIKA M | Premières impressionsTell customers everything that is expected of them. I was not told I needed to put gas in the truck, because it was only half full when I rented it.
Sandra TGabe and Dameion were great staff to work with.
RAY W | Premières impressionsHave signs to list the rate costs per mile and if returned late
Patricia IHave the reserved vehicle available at pickup
Bryan MRented 10' truck and 2 wheel tow. Agent confirmed tow blinker and brake lights ok to me. I get to residence and noted that night the whole passenger side tail light fixture was completely missing! We traveled 17 hrs with only partially working taillights In addition one of the safety chains was so tightly attached it could not be used so only one safety chain held the car. This was a safety nightmare. Tow unit should NEVER had made into service to me. How is u-haul going compensate me? They threatened me with absurd charges for being a little late! Crazy customer care and attitude!!! At neither uhaul location was an equipment inspection done or recorded by agents. I took my own pictures for my own protection PS I spent about $2500 at u-haul in equipment on this very trip…. Two trucks and two tows
Anthony SHe(can’t remember his name)did a fantastic job installing the trailer and reassuring me that i could haul all my belongings. i have made it to my destination safe! best experience 5 stars for U-HAUL. 2517763901-Brittany
Brittany AExcellent experience and the young lady and young man that assisted us was amazing Please thank tgem
MARCIA CThanking You ❤
CHARLES A | Premières impressionsAucun
Willie C | Premières impressionsMake sure you have right dolly for customer
George KThe truck's transmission was horrible. It wouldn't shift gears and I was terrified driving from Mobile to Birmingham.
jayden kNothing you guys were awesome
Calvin DEverything was great and everybody was very helpful. I appreciate the customer service.
Dexter GThe last few times that I went to the unit there were homeless people living in the building, I literally watched a man on a bike open the secure doors with a key card and he went inside and disappeared in a unit. I then saw him later sitting outside with a group of men that all went back inside the building. I do not feel safe using your facility anymore. On a side note the temperature was in the 80s inside the climate controlled building.
Philippe L | Expérience généraleI was treated very well & couldn't ask for better. The young man who waited on us was very polite and knew what he was doing. We were in and out in no time at all. He was A+ in my book!
Pearly LVery reliable very dependable excellent customer service skills an the 2 lady's in the building were very friendly and nice they even explained everything to me and got me a truck thank you so much uhaul I will be coming back again 👌🏾👌🏾👍🏿
Ladalvin PBobby was great! She helped us figure out just what we needed to move. She also was the only employee there at the time and was able to answer phones and check several people in. Overall, great experience!
Kristen MThe units are too high and charge too much money
chanteau e | Expérience généraleStaff is always friendly and helpful. They know the computer system well and use it efficiently.
THOMAS R | Premières impressionsTop quality service with secure storage and access.
WILEY D | Premières impressionsMost of my stored items we litter with rat feces and urine…Rats actually ran out of the sofas while moving the items. I was forced to discard most of my items because they were contaminated.The worst experience ever!!!!!!!
DANNY F | Expérience généraleWill come back
Jonathan W | Expérience généraleThe GM Lauren was absolutely amazing with working with myself to find the storage unit that would fit all my belongings. Big shout out to the employee that gave his spare time to help me and my Lil brother when the moving company bailed out.
Michelle P | Premières impressionsFriendly, staff nice and quite pleasant
Vanessa D | Premières impressionsThe associate was very thorough although she was working by herself and working three or four of us at one time everything still came out completed and accurate
Claudia A | Expérience généraleThe storage building are old and difficult to maneuver through. If you have large furniture, there are no elevators or lifts to assist only stairs. The facility was clean and the staff was exceptionally nice and helpful, however the storage building are just old and outdated.
Kerslyn J | Expérience généralevery friendly
VIRGINIA L | Expérience généraleThis place is a great one to rent at the staff is very helpful I only had one experience with one worker whom was so busy she didn't properly check us out!!! Other than that I will recommend and also return to the select one again
Chrissy A | Expérience généraleLauren was very friendly and helpful. My concern is that my storage unit 101, has a flimsy hollow interior door and a latch lock that can be unscrewed while locked with the lock provided. A sturdy, exterior door, with a more sturdy lock will allow me to leave my items there beyond the 30 day free period.
Alex A | Premières impressionsEverything was good I thought I had 24 hours access but other than that it was great
SARAH B | Premières impressionsMiss Bobby Is a pro I really appreciate it her assistance.
constance l | Premières impressionsThey had given away our reserved unit. So when we arrived in our rented haul truck we could not unload our stuff because they didn't have a unit big enough. Very frustrating. We now have to pay for another day with the truck and find new storage facility
laura l | Premières impressionsI had 0 issues storing my items here. Me and my daughter didn't have help unloading our stuff and a staff member helped us which made it super easier. I would definitely recommend!
PEARLINA M | Expérience généraleI reserved a climate controlled unit through the app days in advance only to be told the day before that they did not have one available and I had to get a regular unit. Then the staff available needs work there was only 1 man in the entire place that was helping people but he was nice. Also they have two signs outside the units stating the storage access hours are until 10pm CST but in reality it's only accessible during business hours so I waisted time trying to get into my units after hours which caused an inconvenience to myself and my helpers.
DARRINGTON D | Premières impressionsNeed comprehensive insurance to rent van , was not able to.
michael w | Expérience généraleI honestly love everyone about u n omg the staff was amazing they take they time to accommodate every consumer I felt good leavin my things there love environment
jalenica D | Premières impressionsMs Tonya is very professional and made me comfortable with my visit so yes I'll definitely refer people and will definitely come again
THERON J | Premières impressionsOverall very helpful.
THEODORE M | Premières impressionsThank you U-Haul! 👌🙂
jeff h | Expérience généralekevin at the government location was Excellent. He did not have storage for me but called springhill and got it all taken care of. He went above and beyond. He was kind and professional
stacy w | Premières impressionsEverything was great
ALONZO B | Expérience généraleExcellent service
JERRY B | Premières impressionsMy charger port didn't work which I needed GPS for traveling 🙃 and my truck was not at my first location I had to go to another location to get one my storage paid for yet I had to fill out paperwork for a new one because they gave me a split unit 🙃 now my new storage on the second floor and I moved heavy stuff by myself excepting my lower level storage 🙄
Stephanie M | Premières impressionsThe general manager, Tisha Couch, was apart of my move in experience from start to finish. She was able to help me determine what size truck I needed to the size of the storage unit. I have never moved a whole house before and having her expert opinions made the move less stressful. Thank you Ms. Tisha!
Ashley W | Premières impressionsStaff very helpful even on a Sunday when I moved out. I would highly recommend these facilities to my family friends and co-workers.
Donnie J | Expérience généraleAll of the employees are very nice and helpful special shout to the manager 🫶🏾
Robbye C | Expérience généraleTisha and her staff are amazing and very helpful. I will recommend this location to everyone who needs the service.
Kristina K | Premières impressionsGreat thanks so helpful and friendly staff 😊
Ashley H | Expérience généraleOne of the smoothest transaction
BARBARA B | Premières impressionsI was so very impressed and received such great service by Tisha and her coworkers - everyone was so very kind and helpful. I had such a trying time moving all by myself because my funds were low but these ladies were so helpful; I was so humbled by there kindness. God bless them all and this place that supports such an awesome employment environment that these ladies felt free to provide wonderful customer service. It's so rare in this day and age. For them alone, I will definitely be a loyal and devoted customer.
DEANA F | Premières impressionsThe person that did my contract was very very helpful and professional.
JOHNNIE J | Premières impressionsTwo ladies at front desk were extremely awesome to be I'm contact with
William J | Premières impressionsYall or a great company
ALONZO B | Premières impressionsThe staff was helpful and friendly. The only thing to improve on is the cleanliness of the restroom.
JACQULINE L | Expérience généraleAveri and Tisha helped out a lot and made my move so much easier thank you UHAUL and Tisha and Averi!
joy d | Premières impressionsBig difference in some of the staff at Springhill location and the Government location that I just rated. The negative rating was not for all staff, only a couple of them
DG E | Expérience généraleS.O.
Melissa R | Expérience généraleThe manager made promises to me that were not kept and was often rude. I was not explained the rules and consequences of using storage. The mother and daughter employees very friendly and helpful for the most part.
EARLEAN S | Expérience généraleI gave it an average rating because this facility doesn't have an elevator so you have to literally carry your belongings up two flights of stairs and it's a non-climate controlled building so it's extremely hot
Anna R | Expérience généraleAmazing and helpful staff. Went to this location because of bad experience at another location with a certain employee and very happy i did.
Lesley L | Premières impressionsIf there was an option for more than 5 stars, I would give it! The staff was extremely helpful in helping me figure out last minute adjustments to what I had originally ordered. Not only did they make sure I had everything I needed, but everyone was so helpful in helping us move the heavier furniture into storage! When I was running out of room in the storage unit, it was easy and simple to get another one on the ground floor. I cannot give my thanks and appreciation enough! The staff absolutely went above and beyond what they were required to do.
Nicole C | Premières impressionsThe agent was very Professional. Very accommodating. Very smooth. Merci
Griffin G | Premières impressionsThe most unprofessional unpleasant experience I have ever had I will never ever use this facility again it's infested with rats and roaches the staff are extremely rude unprofessional and unable to keep track of the simplest things such as what locker you are in if there is any mistakes on there part they will tell you it's your fault avoid this place all together other places will appreciate your business I full hearted believe that there is a scam being rant out of this facility you have been warned I was ahead on rent and the manager tesha couch still was trying to put my property up for "auction" had a staff member attempt a physical altercation with me do not rent here
David J | Expérience générale