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Steven GonzalezCustomer Reviews for U-Haul Moving & Storage of Downtown Mobile
Testimonials From Recent Customers
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Actually I was totally satisfied with the service, the associate was courteous and she helped me in deciding which truck was a better fit for my needs. Merci
Dionne PowellFriendly, staff nice and quite pleasant
Vanessa Draine | Premières impressionsCSR representative was very professional and very helpful and friendly need more like her....
kemmit prestonThe associate was very thorough although she was working by herself and working three or four of us at one time everything still came out completed and accurate
Claudia Allen | Expérience généraleWe did not receive the hand trucks we ordered with our rental and we picked up via mobile app so it impacted our move. I was told I'd get a code the night before my pickup however I did not! I made the reservation and had to call back 2 times as the truck was showing at a different location.
Beth BirgeAbove and beyond service
JACK JOKUMSENStaff was very nice well shop again there
belinda norwoodThe truck had a strong SMOKE sense in it! It was horrible
Lannie Shearlsnot sure if tow vehicle used [GMC Denali] or equipment - but electric brake appeared to not be working
John SophocleusThey charged me for bring the truck back on the same amount of fuel I got the truck on I was very confused but the people had attitude and very rude
Tahji WebsterMy reservation agent was very friendly and welcoming. She made my rental experience very pleasant
Ziakashanti LewisWhen reserve a 20’ truck you would expect to get that and not a 26’ truck that cost more in gas and beats you on each bump
Robert BoernerThe storage building are old and difficult to maneuver through. If you have large furniture, there are no elevators or lifts to assist only stairs. The facility was clean and the staff was exceptionally nice and helpful, however the storage building are just old and outdated.
Kerslyn Jones | Expérience généraleMy favorite location. Always fast and professional.
April LivingstonGreat customer service and.
ANTANETRA HARRISONvery friendly
VIRGINIA LOCK | Expérience généraleExcellent customer service and support
Kendrick PerkinsMerci
CHARLES TOCAThey run a tight store. If every UHAUL ran like this - the competition would not exist.
Murphy BishopThis place is a great one to rent at the staff is very helpful I only had one experience with one worker whom was so busy she didn't properly check us out!!! Other than that I will recommend and also return to the select one again
Chrissy Adams | Expérience généraleLauren was very friendly and helpful. My concern is that my storage unit 101, has a flimsy hollow interior door and a latch lock that can be unscrewed while locked with the lock provided. A sturdy, exterior door, with a more sturdy lock will allow me to leave my items there beyond the 30 day free period.
Alex Adams | Premières impressionsTodo estuvo perfecto, buen trato y rapidez
Alexi Perez BlancoNo comments.
OSCAR GARIDONot sure what u can do for the next customer. However Ya'll charged my debit card twice making me overdraft my account
Florence ToddEverything was good 👍🏾
CHERRIE ENLERSMessage on dash about Driver rear light. Also keep telling me in need of oil change . I was just afraid of being stopped by the police. And van run hot or break down due to oil issues. Other than that I was able accomplish my mission. Merci
Chrystal SmithMore trucks for availability
Daniel SheldonI was greeted on arrival and there was no delay in beginning the installation of the receiver for my hitch. The waiting accommodations were comfortable but some coffee would have been a nice perk. The receiver was installed in the expected time. I was disappointed that the wiring harness I had ordered was "not available" and a lesser quality one was substituted . I was not made aware of the substitution until I checked out.
Charles HolmanTold them about the light so they could fix it
John McNaughtonGabriel was very polite and professional.
Jacob HardinMy experience was pleasant
Michelle WilliamsI was told just to drop the keys in the drop box due the truck getting gas. Neither associate looked anything up. I received an email with the charge for another day.
`Gage BrandyI was lied on I dropped the vehicle off way ahead of time they still charged me for another day and I have proof I took a picture that’s stealing will be writing the BBB
Jasmine PaigeKeep the good work up
Christopher EvansYou charged me for s full month rental on 3 boxes just 1 day before delivering those boxes to me to empty. Just 1 day and you charged me $85 per box for 3 boxes. That was just wrong
Tracye CravenNothing. It was perfect.
Ronald WarrenRude , and no communication skill what’s so ever
Camran HarrisI like the location because it’s close to our office.
Ron BarrettEverything was absolutely perfect!
Mary YoungOverall a good experience. It didn't have straps, blankets, or
Edward DentonThe staff was very friendly and worked very prompt to assist customers.
liberada MatthewsVery easy to work with. Pleased with everything.
KENNETH BOULDREYNothing...
William BlakeEverything was good I thought I had 24 hours access but other than that it was great
SARAH BOGAN | Premières impressionsEverything is good! Employees are great. Good experience.
KELLIE BURROUGHSThe employees seemed very distracted with other business.
Charles GilliamShortly after picking up the truck, the check engine light came on. I called for roadside assistance and had to pause on moving things into the truck. The mechanic that came out said the code was for the cat converter and the O2 sensor had looked replaced. He informed me after clearing the code it was safe to drive but the check engine light would probably come back on and it did. This cost me time and pushed me to rent a room for the night cause of the initial waiting. I think the pickup location cleared the code and still rented it, I could be wrong but seems likely to me. Not happy! Had another roadside call for a broken wiper in the rain which caused more delays. Staff was nice
Lloyd RoachMake sure there are employees working that understand how to properly load and tow vehicles.
Christopher LawrenceEverything was provided with a spirit of excellence’
Patricia JamesVERY VERY nice and pleasant woman helped us. Would 1 000 000 % recommend!!!
Frantz FrantzThe employee inside was rude and unfriendly.
Erin LaffietteMiss Bobby Is a pro I really appreciate it her assistance.
constance lattimore | Premières impressionsthey fuck witcha money
anilya owensThey had given away our reserved unit. So when we arrived in our rented haul truck we could not unload our stuff because they didn't have a unit big enough. Very frustrating. We now have to pay for another day with the truck and find new storage facility
laura lankford | Premières impressionsI had 0 issues storing my items here. Me and my daughter didn't have help unloading our stuff and a staff member helped us which made it super easier. I would definitely recommend!
PEARLINA MCCORVEY | Expérience généraleI reserved a climate controlled unit through the app days in advance only to be told the day before that they did not have one available and I had to get a regular unit. Then the staff available needs work there was only 1 man in the entire place that was helping people but he was nice. Also they have two signs outside the units stating the storage access hours are until 10pm CST but in reality it's only accessible during business hours so I waisted time trying to get into my units after hours which caused an inconvenience to myself and my helpers.
DARRINGTON DRAKES | Premières impressionsNeed comprehensive insurance to rent van , was not able to.
michael williams | Expérience généraleI honestly love everyone about u n omg the staff was amazing they take they time to accommodate every consumer I felt good leavin my things there love environment
jalenica Davis | Premières impressionsMs Tonya is very professional and made me comfortable with my visit so yes I'll definitely refer people and will definitely come again
THERON JOHNSON | Premières impressionsOverall very helpful.
THEODORE MARTIN | Premières impressionsThank you U-Haul! 👌🙂
jeff honeycutt | Expérience généralekevin at the government location was Excellent. He did not have storage for me but called springhill and got it all taken care of. He went above and beyond. He was kind and professional
stacy wagner | Premières impressionsEverything was great
ALONZO BONNER | Expérience généraleExcellent service
JERRY BOYKIN | Premières impressionsMy charger port didn't work which I needed GPS for traveling 🙃 and my truck was not at my first location I had to go to another location to get one my storage paid for yet I had to fill out paperwork for a new one because they gave me a split unit 🙃 now my new storage on the second floor and I moved heavy stuff by myself excepting my lower level storage 🙄
Stephanie McQueen | Premières impressionsThe general manager, Tisha Couch, was apart of my move in experience from start to finish. She was able to help me determine what size truck I needed to the size of the storage unit. I have never moved a whole house before and having her expert opinions made the move less stressful. Thank you Ms. Tisha!
Ashley West | Premières impressionsStaff very helpful even on a Sunday when I moved out. I would highly recommend these facilities to my family friends and co-workers.
Donnie Jowers | Expérience généraleAll of the employees are very nice and helpful special shout to the manager 🫶🏾
Robbye Callier | Expérience généraleTisha and her staff are amazing and very helpful. I will recommend this location to everyone who needs the service.
Kristina Kelly | Premières impressionsGreat thanks so helpful and friendly staff 😊
Ashley Hatcher | Expérience généraleOne of the smoothest transaction
BARBARA BROWN | Premières impressionsI was so very impressed and received such great service by Tisha and her coworkers - everyone was so very kind and helpful. I had such a trying time moving all by myself because my funds were low but these ladies were so helpful; I was so humbled by there kindness. God bless them all and this place that supports such an awesome employment environment that these ladies felt free to provide wonderful customer service. It's so rare in this day and age. For them alone, I will definitely be a loyal and devoted customer.
DEANA FERRARI | Premières impressionsThe person that did my contract was very very helpful and professional.
JOHNNIE JONES | Premières impressionsTwo ladies at front desk were extremely awesome to be I'm contact with
William Johnson | Premières impressionsYall or a great company
ALONZO BONNER | Premières impressionsThe staff was helpful and friendly. The only thing to improve on is the cleanliness of the restroom.
JACQULINE LENARD | Expérience généraleAveri and Tisha helped out a lot and made my move so much easier thank you UHAUL and Tisha and Averi!
joy dubose | Premières impressionsBig difference in some of the staff at Springhill location and the Government location that I just rated. The negative rating was not for all staff, only a couple of them
DG Ewing | Expérience généraleS.O.
Melissa Rogers | Expérience généraleThe manager made promises to me that were not kept and was often rude. I was not explained the rules and consequences of using storage. The mother and daughter employees very friendly and helpful for the most part.
EARLEAN SIMON | Expérience généraleI gave it an average rating because this facility doesn't have an elevator so you have to literally carry your belongings up two flights of stairs and it's a non-climate controlled building so it's extremely hot
Anna Rhea | Expérience généraleAmazing and helpful staff. Went to this location because of bad experience at another location with a certain employee and very happy i did.
Lesley Lovett | Premières impressionsIf there was an option for more than 5 stars, I would give it! The staff was extremely helpful in helping me figure out last minute adjustments to what I had originally ordered. Not only did they make sure I had everything I needed, but everyone was so helpful in helping us move the heavier furniture into storage! When I was running out of room in the storage unit, it was easy and simple to get another one on the ground floor. I cannot give my thanks and appreciation enough! The staff absolutely went above and beyond what they were required to do.
Nicole Castro | Premières impressionsThe agent was very Professional. Very accommodating. Very smooth. Merci
Griffin Goleman | Premières impressionsThe most unprofessional unpleasant experience I have ever had I will never ever use this facility again it's infested with rats and roaches the staff are extremely rude unprofessional and unable to keep track of the simplest things such as what locker you are in if there is any mistakes on there part they will tell you it's your fault avoid this place all together other places will appreciate your business I full hearted believe that there is a scam being rant out of this facility you have been warned I was ahead on rent and the manager tesha couch still was trying to put my property up for "auction" had a staff member attempt a physical altercation with me do not rent here
David Juggalo | Expérience généraleWhen others left me hanging, the Uhaul Mgmt Team and staff did not. I appreciate that! Lol.
Jay OLIVER | Premières impressionsGreat staffing services. Didn’t take no time to yu
Jamiya Anderson | Premières impressionsU was told they was a unit available but they was not time wasted but crew was awesome
Sylvia Weaver | Premières impressionsEveryone was nice and professional.
PATRICIA LONGMIRE | Premières impressionsIt couldn’t been any better Excellent job Guy’s 🤩
Robert Walter | Premières impressionsThey are very friendly and people person
Curneshia Hall | Premières impressionsI feel safe
Jamie Robinson | Premières impressionsMy lady Ms. Tisha needs a raise she's a wonderful manager very nice and helpful and a great listener ! Very much satisfied thank you again.!
Seleste Mccants | Premières impressionsI highly recommend u haul
TERRY BAAQEE | Premières impressionsThe facility was clean, accessible and well run and the personnel were unfailingly polite, efficient and helpful. It was the kind of place that the term customer service was the first order of business.
Vader Pennington | Expérience généraleAll my things were destroyed by water and mold.
Mitchell Reed | Expérience généraleTisha was and Nicole always is...knowledgeable and pleasant to deal with. I look forward to my relationship with the ladies and U Haul.
TIMOTHY VINSON | Premières impressionsThe only problem I have is that they really be trying to get you don’t pay attention
Roneika Smiley | Expérience généraleEveryone at the Mobile office were wonderful. For the time I arrived from out of state to when I pay my storage unit every month. Thank you for having wonderful personal .
Amanda Salti | Premières impressionsI love it
Erica Ransefore | Premières impressionsPleasant experience as always. Thanks to the young lady at the Loop store in Mobile,Al and the young man and woman at Springhill location Mobile,Al. Made my transition very easy. Thanks again!!
Donnie Jowers | Premières impressionsSterling and Avery went above and beyond to accommodate my needs. They are very friendly and are a huge asset to the company. Thank you both for making my day brighter. Keep up the good work!
Stephanie Atkins | Premières impressionsTerrible customer service and rude employees upon move in should have been a sign to go elsewhere. Moved out August 21st and followed all steps online to complete move out process. Manager never confirmed move out on her end, yet a week later when the next months rent would have been due started sending letters for rent and overdue fees. Attempted to contact her multiple times to correct this and complete the move out on her end. She never returned emails or calls. Contracted corporate several times and each time they said they saw the notes on the account from the previous corporate call noting I had moved out and for the manager to complete her portion of the move out. It was not until 5 days after my most recent contact to corporate when they finally pushed the case through to upper management, causing her regional manager to be notified of what she had been failing to do, that she completed the move out and I received this email to review the facility. Tisha Couch is either an unfit manager, or just flat out lazy. Which seems to be a trend in this area among Uhaul facilities. Will never be doing business with Uhaul again nor would I ever recommend them to anyone.
MACKENZIE SCHOTT | Expérience généraleFar to many improprieties. Error after error. Honesty and truth problematic. Finger pointing without resolution of issues. Very disappointing!
herbert williams | Expérience généraleEverything was very good.
DERRIEL WINGATE | Premières impressionsGreat manager with superior customer service
ETHEL MONROE | Expérience généraleStaff with above there dutys to make sure customer was satisfied. I enjoyed dealing with that site springhill and broadcst mobile ala. Hats off to staff
shirley moore | Expérience généraleA great place to storage
Wanda Jones | Expérience généraleDon’t like how they are built
SHERYMICA GREGORY | Expérience généraleThe staff & management are awesome
Patricia Black | Premières impressionsThank u for your service
RAYMOND ARD | Premières impressionsThank you for the staff that took time to show me around the facility with caring hearts and smiles ready to answer questions I will continue to rent in the future Thank you.
Wacinia Swopes | Premières impressionsI was very please. I would highly advised anyone who is looking for a good storage company and service. Thank you again, Blessing for helping others.
Jo Nelson | Expérience généraleExcellent service à la clientèle
flora shade | Expérience généraleThe staff was always friendly .especially the manager
lottie fortner | Expérience généraleYou all need to audit Them folks stealing . How can you say I don't owe nothing then take money out my account. Then tried to charge me after I was done renting the storage. Crooks thieves . They hook you up with unlicensed movers I will never use them again
Alethia Scott | Expérience généraleHad no light in storage and some of my stuff got wet
YKELILA JONES | Expérience généraleGreat facilities. Great price. Unique small sized units. Access hours could have been a lite later. Would use again if need arose
Andrew Terwilliger | Expérience généraleI have always had a good experience at this location. They have always been very helpful even when under staffed.
Renee Lewis | Premières impressionsVery friendly employees
Eldon Blancher | Premières impressionsStill have no info on why I have this storage unit. Your company is seriously lacking in communication with customers. Whatever the reason as yo why o have this storage unit I will be contacting an attorney and he will contact your office
JAMES PETERSON | Premières impressionsMy experience at this location has been excellent. The staff and management were very courteous and helpful throughout my process. I needed the use of both rental and storage services, the entire staff were very attentive and provided me with the best solutions, at a difficult time. Thank you all for your assistance. I will definitely recommend this location to others.
lakisha yeldell | Premières impressionsThey have changed mangers so much when you go inside you don’t know who’s the manger and who’s not on my due date I have people calling me on the same day my storage is due and I got a $15 late fee the same day and then the manger had used my credit card cause I paid my bill with her with my card she used my card the next month and paid my bill and said that I told her to sign me up for autopsy why would I tell a person I heartily even know to do that how do you just use a person card without their permission this area can not ever keep no manger at every time you go there it’s a bunch of people hanging out in the front of the office like they just came from a club they are so unprofessional and ghetto it used to not be like this right now no one has no respect for anyone I love my storage other than that I have been with uhaul since 2017 but the choice with management now is terrible
linnea lewis | Premières impressionsgreat customer service!
Travarvis Edwards | Premières impressionsThe only thing I dislike about this storage facility is access to second floor. No elevators. Everything has to be physically carried. I understand it's a historical building and the city will not allow it, but if customer satisfaction is a priority, why not consider adding it on the outside. I'm sure this would not take away from the building.
Doris Hector | Premières impressionsI will never use uhaul storage again. The staff lie to make a sale. I kept getting charged for late fees when I was on auto billing. My experience with uhaul was horrible.
Andre James | Expérience généraleExcellent
LETITIA HUGHES | Premières impressionsVery good
Priscilla Thibodeaux | Expérience généraleU-Haul has always been up to par with a lot of things that I needed for them but this rental round right here Lord I was so upset with U-Haul because I drive a hundred and thirty miles just to get a truck trailer and U-Haul I know they're going to do the right thing so if I had to go back to U-Haul I'll say yes
Cleophus White | Premières impressionsManager (Ms. English) was very professional. She made me feel as though I was always welcomed, when going and coming to my storage. Companies need more employees like Ms English.
douglas cooley | Expérience généraleThe employee that assured us with securing storage was extremely helpful and thorough.
Patsy Guy | Premières impressionsReturn Customer
james polk | Expérience généraleGreat service just wish I was able to access my storage after business hours
Brenta Stacy | Expérience généralei was very pleased with yall uhaul build ,great customer service, i loved yall prices and how yall keep people belongs sercurt and safe with codes,doorlocks,and in a very well and clean builds. thanks
Natasha Edwards | Premières impressionsWhen I opened my account, I was told that the rate I began with would be the one I ended with; however, this turned out not to be the case. When I called about the increase, the representative was rud
Jabaria Dent | Expérience généraleMost staff was nice but would argue and complain about management and uhaul in general in front of customers ...
chance broughton | Expérience généraleI like this storage facility because they offer a lot of things to make storing items and moving easier.
MARY EVERETT | Expérience généraleThe U-Haul service was fast quick and they were very nice and the facility is clean.
gwendolyn mccall | Premières impressionsThomas and his associates were awesome!
James Stanton | Expérience généraleBecause was told do not give refunds on a unit that was paid up till October
JENNIFER SLAUGHTER | Expérience généraleThank you!.
martez thompson | Expérience généraleThomas wa excellent! He went above and beyond to help us out!
James Stanton | Premières impressionsI was pleased.
REGGIE WHIDDON | Expérience généraleI experienced WAY too many issues to list. UHaul has already taken up too much of my time and my money. I will NEVER use UHaul again.
Marlowe Bayman | Expérience généraleWould love extended hours on Subday.
latonia gundrum | Expérience généraleI had talked to someone (female) on November 26, I told her i'd B there on December 3 to settle my account for the amount she gave me $250. They auctioned my stuff 11:00 on dat Sunday
gwendolyn washington | Expérience généraleWhenever I go there the staff is friendly and knowledgeable. There is however a tremendous wait time.
kandace krapu | RéservationThe staff was very helpful especially Mr Donnie
daphne george | Expérience généraleI only clicked excellent.
Jacquelyn Knott | Expérience généraleThis is a convenient location...I would recommend it. Good service...knowledgeable..and clean facility...Thanks for all the help.
elarus mitchell | Expérience généraleIf i needu again i will come back thank u
Linda Harper | Expérience généraleHelpful staff, clean facility
Tara Boyd | Expérience généraleThe staff, given the area is very unprofessional and unwelcoming. Usually you would expect customer service representatives to be friendly and bare a smile. Not the case at all at this location.
LARRY DURANT | Expérience généraleSavannah was awesome, had trouble getting the lock off my U box and she let me borrow a hammer. Also not sure about the facility never visited. Frustration during scheduling my delivery of my U box
KERI SILER | Expérience générale