Customer Reviews for U-Haul Moving & Storage of Downtown Mobile

Évaluation :

5

Not possible. Tisha was great! Made the entire pick-up and drop off extremely easy. Will definitely rent from her location again when I need to.

Évaluation :

5

Customer services was excellent

Évaluation :

5

There is nothing that I can think of.

Évaluation :

2

We were moving out of state and were quoted $560 and ended up being $725. we needed help finding a padlock to lock the truck and the associate gave us the most expensive lock and when we got home the lock didn't fit and the store was closed. On our way, the trucks RPM kept going extremely high and the check engine light wouldn't shut off. The truck was loud and burnt our feet from the floor being so hot with the engine over working

Évaluation :

5

Great experience. Helpful and more than accommodating to make my move easier. Je les recommande fortement. 

Évaluation :

1

The most unprofessional unpleasant experience I have ever had I will never ever use this facility again it's infested with rats and roaches the staff are extremely rude unprofessional and unable to keep track of the simplest things such as what locker you are in if there is any mistakes on there part they will tell you it's your fault avoid this place all together other places will appreciate your business I full hearted believe that there is a scam being rant out of this facility you have been warned I was ahead on rent and the manager tesha couch still was trying to put my property up for "auction" had a staff member attempt a physical altercation with me do not rent here

Évaluation :

1

Very unorganized. Equipment that I had reserved was not there and the help to resolve the issue really didn't do me any favors. I have not been able to even talk to corporate about the issues even after waiting on hold on the phone for over 2 hours. Highly disappointed in Uhaul and will not use them again nor recommend to anyone.

Évaluation :

5

Tisha was amazing as always. She made sure we got in and out in a timely fashion, made sure everything was good for us when we came back, and was just a pleasant person to be around. We actually live closer to Schillinger, but of all the U-Haul stores we've used, hers is the best. We will definitely go out of our way to use Tisha's store as long as she's there!

Évaluation :

3

Shocks are horrible

Évaluation :

5

Nothing. No problems. Great experience

Évaluation :

5

Tisha and staff were very professional, knowledgeable and friendly. She went above and beyond to help me when I returned a truck to the wrong location by mistake. If I ever need a Uhaul in Mobile again I will not hesitate to use them again.

Évaluation :

5

Highly recommend this location. Awesome service always. I believe the workers last name was Couch, she's great!

Évaluation :

5

Disinfect the inside of the trucks before people rent them. Other than that the service was phenomenal. I had a wonderful experience with in person pick up oppose to the 24/7 self pick up. Carol was such a help & a sweetheart. Thanks to her the process was so fast and easy. Thank you Carol! (Appreciation from Cali)

Évaluation :

5

Fill up the trucks and check wiper blades.

Évaluation :

1

Nothing, and I mean nothing went right on this move. U-haul has every excuse to not have an answer. 4 days late. Movers they recommend are not reliable (1 day late with out even a call) and all U-haul will do is say they cannot do anything about it. No way to track your boxes. Only sent the transaction receipt 4 days later. Because even though you think you can look at it on the app, you actually cannot until after the end.

Évaluation :

2

Truck got a flat tire, and the process for getting it fixed was almost unbelievable. The location has at least 3 maintenance bays that were actively doing some sort of work on Uhaul vehicles. I limp in with a flat tire, and they can't change it on site to the spare. Instead I have to quickly limp back to my house before the rain hits and wait for road side assistance. Took time away from my rental period, added distance, and prevented me from getting full use of the truck.

Évaluation :

5

Convenient, quick return, simple, easy.

Évaluation :

5

This location is the best in this town! I want bother or waste my time going to the other locations, especially the one nearest my home on the service road. There prices are always higher on the same equipment you rent at Springhill; this I don't understand. So, why bother going there?? The personnel are not willing to help, or don't care to.

Évaluation :

1

Better customer service, Communication

Évaluation :

5

There is a great team at Springhill uhaul friendly engaging

Évaluation :

3

Train the hookup persons better. The trailer hitch became disconnected from my trailer tow bar and the trailer tilted up when I tried to load trailer with my motorcycle. I was fortunate that it happened while I was loading the motorcycle and not while I was transporting it.

Évaluation :

1

I had reservation for 10 foot truck. I drove 14 miles one way from my house to location and they did not have a 10 foot truck available for me. I reserved 10 foot as i did not want to climb loading ramp which was on all larger trucks. I had to take 15 foot truck which I did not want. If I had wanted 15 foot I could have gotten at a closer location only 4 miles from my house. When initial contract given to me the paperwork indicated the fuel tank was 15/16 full. When I got in the truck the fuel gage was only showing 3/4 full. The female employee did not go out to truck with me to verify fuel quantity before I left. I actually spent $50,03 to fill fuel tank upon return even though I only went a total of 35 miles, of which 28 miles were the round trip from my house and back. Mirror outside on passenger side of truck inoperative. Would not remain stationary. A very bad experience !!

Évaluation :

5

N/a every thing was perfect

Évaluation :

5

Very friendly

Évaluation :

1

The truck we received was in I'll repair & if and if you put your foot on the brakes it would make an extremely loud strange sound then the key would not turn so we could not crank the truck. But we had already loaded so I didn't want to call roadside assistance the first day, it crank up the next morning so we went to try to transport our things to the location which was only across town and the truck broke down so we had to call roadside assistance, they said it would be an hour and a half before they could be there, so we would have to just sit there in the parking lot while we were broken down. My husband kept tinkering with it and we got it started again and took the load of furniture to the location we were trying to get to but we had to keep it running the whole time because we were afraid to turn it off. So in total I ended up calling customer service three times talked to roadside assistance two times and I called the store and was put on hold for a long time to tell them what happened. When we return the truck to the store location the manager was rude and told us that it did not happen she was very argumentative and I couldn't believe it I had to show her my phone records to show that I have been on the phone with customer service

Évaluation :

5

Love the costumes service

Évaluation :

5

Staff helpful and pleasant

Évaluation :

4

I didn't get a receipt or anything in writing that proved I dropped it off. The employees were helpful and disconnected the trailer for us with a canopy covering us during rain, which was a nice bonus.

Évaluation :

5

Nothing. Tisha Couch was exemplary. she went beyond the call of duty to ease my concerns considering that i haven't used a trailer before. She is very very good.

Évaluation :

1

Communication. It took them three days to check in my truck

Évaluation :

5

The girl who checked us in and helped us out was great. Extremely friendly and knowledgeable.

Évaluation :

1

this was an awful experience from beginning to end. I want a full refund

Évaluation :

5

I have no suggestions for improvement.

Évaluation :

5

Teshia and her team are wonderful. I will always choose the Springhill location.

Évaluation :

5

A+ is every aspect. These guys are the best. Thank you, Tisha!!!

Évaluation :

5

Thank Tisha and Staff for a Wonderful Experience for the first time Using Springhill 902 Uhaul help. U'll keep up the Good Work. Be Bless and Stay Safe. Ms.Rose Mary Henley 

Évaluation :

1

Very rude and slow to help customer

Évaluation :

2

As long as the guy waited on me this would not wait on me was riuded

Évaluation :

1

Overcharged me, rude customer service, didn't have my dolly or enough pads on truck. Said they would credit my account but didn't.

Évaluation :

1

Check gas meters before allowing customers to use uhaul. Stop charging customers for employees mistakes.

Évaluation :

4

They was super nice

Évaluation :

5

Driver did say that steering pulled to the left. Otherwise all ok. Only complaint at the pickup location is that the computer system seemed to run a lot slower than at some of the other locations in town that I visited to pick up supplies.

Évaluation :

3

I will go to the more expensive places for my moving needs from now on. Yall really charged me for a second day when I only had it a few hours and yall weren't even open to be able to rent it out again... So what the hell man?

Évaluation :

5

When others left me hanging, the Uhaul Mgmt Team and staff did not. I appreciate that! Lol.

Évaluation :

5

Incredible service, from start to finish. Hands down the best two U-Haul Locations I have ever done business with. First class all the way.

Évaluation :

4

Staff was courtesy

Évaluation :

5

Great staffing services. Didn’t take no time to yu

Évaluation :

2

Make sure all lights on the trailer are working, or give renters an option of changing units

Évaluation :

4

U was told they was a unit available but they was not time wasted but crew was awesome

Évaluation :

5

The folks at this location they were great my issue I had was I had tried 3 times to do what I was suppose to do on the app and then after it still wouldn't let me I called customer service to let them know I've returned it and the guy whom answered was rude and hung up on me

Évaluation :

5

Not one thing continue keeping up Great customers service, I will return as needed Thanks! Ms. Glenda

Évaluation :

5

Everyone was nice and professional.

Évaluation :

5

This location provides 5 Star service except that new personnel tend to to a bit robotic and unthinking when dealing with their customer's needs and concerns.

Évaluation :

5

Keep doing what you do

Évaluation :

4

s/o

Évaluation :

4

I had reserved a truck from the Wilson Avenue location and when I arrived at 10am there wasn't anyone there. So I went to the Springhill location and the young lady Tisha was working and was very helpful. She helped me out GREATLY that day. She did not have any truck available and she made a way. I really appreciate her. She went the extra mile. She should get employee of the quarter

Évaluation :

5

S.O.

Évaluation :

5

Awesome prices but even better was the customer service. A Quality Group of People.

Évaluation :

5

Might want to spend a bit more time explaining how to unhook chains and straps on tow dolly car

Évaluation :

1

I didn't use this service. You have the wrong email address. Correct your errors. Get the correct email for whoever used your uhaul.

Évaluation :

1

Was given the trailer with 1/4 gas in it and only went 12 miles. Was charges $47 extra because they swindled me. Will not return to this location ever. Very poor management dealing with expectations

Évaluation :

5

It couldn’t been any better Excellent job Guy’s 🤩

Évaluation :

5

They are very friendly and people person

Évaluation :

4

I feel safe

Évaluation :

5

My lady Ms. Tisha needs a raise she's a wonderful manager very nice and helpful and a great listener ! Very much satisfied thank you again.!

Évaluation :

5

I highly recommend u haul

Évaluation :

5

The facility was clean, accessible and well run and the personnel were unfailingly polite, efficient and helpful. It was the kind of place that the term customer service was the first order of business.

Évaluation :

1

All my things were destroyed by water and mold.

Évaluation :

5

Tisha was and Nicole always is...knowledgeable and pleasant to deal with. I look forward to my relationship with the ladies and U Haul.

Évaluation :

3

The only problem I have is that they really be trying to get you don’t pay attention

Évaluation :

5

Everyone at the Mobile office were wonderful. For the time I arrived from out of state to when I pay my storage unit every month. Thank you for having wonderful personal .

Évaluation :

5

I love it

Évaluation :

5

Pleasant experience as always. Thanks to the young lady at the Loop store in Mobile,Al and the young man and woman at Springhill location Mobile,Al. Made my transition very easy. Thanks again!!

Évaluation :

5

Sterling and Avery went above and beyond to accommodate my needs. They are very friendly and are a huge asset to the company. Thank you both for making my day brighter. Keep up the good work!

Évaluation :

1

Terrible customer service and rude employees upon move in should have been a sign to go elsewhere. Moved out August 21st and followed all steps online to complete move out process. Manager never confirmed move out on her end, yet a week later when the next months rent would have been due started sending letters for rent and overdue fees. Attempted to contact her multiple times to correct this and complete the move out on her end. She never returned emails or calls. Contracted corporate several times and each time they said they saw the notes on the account from the previous corporate call noting I had moved out and for the manager to complete her portion of the move out. It was not until 5 days after my most recent contact to corporate when they finally pushed the case through to upper management, causing her regional manager to be notified of what she had been failing to do, that she completed the move out and I received this email to review the facility. Tisha Couch is either an unfit manager, or just flat out lazy. Which seems to be a trend in this area among Uhaul facilities. Will never be doing business with Uhaul again nor would I ever recommend them to anyone.

Évaluation :

1

Far to many improprieties. Error after error. Honesty and truth problematic. Finger pointing without resolution of issues. Very disappointing!

Évaluation :

5

Everything was very good.

Évaluation :

5

Great manager with superior customer service

Évaluation :

5

Staff with above there dutys to make sure customer was satisfied. I enjoyed dealing with that site springhill and broadcst mobile ala. Hats off to staff

Évaluation :

5

A great place to storage

Évaluation :

3

Don’t like how they are built

Évaluation :

5

The staff & management are awesome

Évaluation :

5

Thank u for your service

Évaluation :

5

Thank you for the staff that took time to show me around the facility with caring hearts and smiles ready to answer questions I will continue to rent in the future Thank you.

Évaluation :

5

I was very please. I would highly advised anyone who is looking for a good storage company and service. Thank you again, Blessing for helping others.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

The staff was always friendly .especially the manager

Évaluation :

1

You all need to audit Them folks stealing . How can you say I don't owe nothing then take money out my account. Then tried to charge me after I was done renting the storage. Crooks thieves . They hook you up with unlicensed movers I will never use them again

Évaluation :

5

Had no light in storage and some of my stuff got wet

Évaluation :

4

Great facilities. Great price. Unique small sized units. Access hours could have been a lite later. Would use again if need arose

Évaluation :

5

I have always had a good experience at this location. They have always been very helpful even when under staffed.

Évaluation :

5

Very friendly employees

Évaluation :

1

Still have no info on why I have this storage unit. Your company is seriously lacking in communication with customers. Whatever the reason as yo why o have this storage unit I will be contacting an attorney and he will contact your office

Évaluation :

5

My experience at this location has been excellent. The staff and management were very courteous and helpful throughout my process. I needed the use of both rental and storage services, the entire staff were very attentive and provided me with the best solutions, at a difficult time. Thank you all for your assistance. I will definitely recommend this location to others.

Évaluation :

1

They have changed mangers so much when you go inside you don’t know who’s the manger and who’s not on my due date I have people calling me on the same day my storage is due and I got a $15 late fee the same day and then the manger had used my credit card cause I paid my bill with her with my card she used my card the next month and paid my bill and said that I told her to sign me up for autopsy why would I tell a person I heartily even know to do that how do you just use a person card without their permission this area can not ever keep no manger at every time you go there it’s a bunch of people hanging out in the front of the office like they just came from a club they are so unprofessional and ghetto it used to not be like this right now no one has no respect for anyone I love my storage other than that I have been with uhaul since 2017 but the choice with management now is terrible

Évaluation :

4

great customer service!

Évaluation :

2

The only thing I dislike about this storage facility is access to second floor. No elevators. Everything has to be physically carried. I understand it's a historical building and the city will not allow it, but if customer satisfaction is a priority, why not consider adding it on the outside. I'm sure this would not take away from the building.

Évaluation :

1

I will never use uhaul storage again. The staff lie to make a sale. I kept getting charged for late fees when I was on auto billing. My experience with uhaul was horrible.

Évaluation :

5

Excellent

Évaluation :

5

Very good

Évaluation :

3

U-Haul has always been up to par with a lot of things that I needed for them but this rental round right here Lord I was so upset with U-Haul because I drive a hundred and thirty miles just to get a truck trailer and U-Haul I know they're going to do the right thing so if I had to go back to U-Haul I'll say yes

Évaluation :

5

Manager (Ms. English) was very professional. She made me feel as though I was always welcomed, when going and coming to my storage. Companies need more employees like Ms English.

Évaluation :

5

The employee that assured us with securing storage was extremely helpful and thorough.

Évaluation :

4

Return Customer

Évaluation :

5

Great service just wish I was able to access my storage after business hours

Évaluation :

5

i was very pleased with yall uhaul build ,great customer service, i loved yall prices and how yall keep people belongs sercurt and safe with codes,doorlocks,and in a very well and clean builds. thanks

Évaluation :

4

When I opened my account, I was told that the rate I began with would be the one I ended with; however, this turned out not to be the case. When I called about the increase, the representative was rud

Évaluation :

4

Most staff was nice but would argue and complain about management and uhaul in general in front of customers ...

Évaluation :

4

I like this storage facility because they offer a lot of things to make storing items and moving easier.

Évaluation :

5

The U-Haul service was fast quick and they were very nice and the facility is clean.

Évaluation :

5

Thomas and his associates were awesome!

Évaluation :

3

Because was told do not give refunds on a unit that was paid up till October

Évaluation :

5

Thank you!.

Évaluation :

5

Thomas wa excellent! He went above and beyond to help us out!

Évaluation :

5

I was pleased.

Évaluation :

1

I experienced WAY too many issues to list. UHaul has already taken up too much of my time and my money. I will NEVER use UHaul again.

Évaluation :

4

Would love extended hours on Subday.

Évaluation :

1

I had talked to someone (female) on November 26, I told her i'd B there on December 3 to settle my account for the amount she gave me $250. They auctioned my stuff 11:00 on dat Sunday

Évaluation :

4

Whenever I go there the staff is friendly and knowledgeable. There is however a tremendous wait time.

Évaluation :

5

The staff was very helpful especially Mr Donnie

Évaluation :

5

I only clicked excellent.

Évaluation :

4

This is a convenient location...I would recommend it. Good service...knowledgeable..and clean facility...Thanks for all the help.

Évaluation :

5

If i needu again i will come back thank u

Évaluation :

4

Helpful staff, clean facility

Évaluation :

3

The staff, given the area is very unprofessional and unwelcoming. Usually you would expect customer service representatives to be friendly and bare a smile. Not the case at all at this location.