Le client n'a pas laissé de commentaire.CRAIG C. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Downtown Paterson
Pour nous contacter
Paterson, NJ 07505
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 6h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.PETER L.
Le client n'a pas laissé de commentaire.Yolanda M. | Premières impressions
Le client n'a pas laissé de commentaire.ULYSSES R.
The person who took care of me was super amazing, I think her name was Mya. She was a true pleasure to deal with.MANUEL I.
Le client n'a pas laissé de commentaire.Camillia R.
The staff was great and the location was ok but my biggest complaint is no ac in the building it was very uncomfortable going there to move things you would leave drenched in sweatJose G. | Expérience générale
Great stuff quick serviceWOJCIECH K.
Le client n'a pas laissé de commentaire.Franco S.
Le client n'a pas laissé de commentaire.JOSHUA C.
Disrespectful employees, still waiting for my keycard, no type of ventilation or air . Ridiculous hot, very unsafe.Miluska P. | Online Move In
Le client n'a pas laissé de commentaire.TIMOTHY R.
Le client n'a pas laissé de commentaire.WOJCIECH K.
I was giving a pick-up truck with a dented bumper that made it impossible to open the tailgate. After returning truck back to U-haul, the girl acted as if she didn't know that she was to report this before renting the truck to me.ELVIS D.
No issues. Thank you.Alexander B. | Expérience générale
Le client n'a pas laissé de commentaire.myreeka m. | Expérience générale
Le client n'a pas laissé de commentaire.JUANDE JESUS R.
Le client n'a pas laissé de commentaire.Ben O. | Expérience générale
Muy buena atención, excelente.Victor G. | Premières impressions
Le client n'a pas laissé de commentaire.Fernando S.
The guy was ready to go at 5:58 but he was totally ready to helpJoseph B.
They leave the dolly in the truck without you asking for it; you drive the truck and you notice the dolly is there and then they charge you as if you used the dolly. I am a building contractor and I have multiple dollies, so I why would I ask for a rusty dolly in the fist place? This was quite a disappointment.RAPHY U.
Le client n'a pas laissé de commentaire.JAZMIN M.
This will definitely be my new spot. Very nice workers and everything was very cleanJESICA M.
Le client n'a pas laissé de commentaire.JANET G. | Premières impressions
Too hot 2nd floormaira m. | Premières impressions
Le client n'a pas laissé de commentaire.Luz C. | Premières impressions
Le client n'a pas laissé de commentaire.ASHLEY R.
The elevator was awful! So slow. Took way too long to move in. Also, the heat was on in the facility and it was 90 degrees outside, being August. I reserved my unit online. It asked me which size I wanted. I picked the one for a 2 bedroom apartment. My things barely fit that I almost had to move twice! The employees were very nice and efficent though....Nicole S. | Premières impressions
Everything went great with the rental truck and return. No issues.FRANCESCO D.
The staff were very friendly and responded quicklySUNGJIN K.
Le client n'a pas laissé de commentaire.MICHELLE H.
Le client n'a pas laissé de commentaire.FEI W.
Original location for pick up was in Haledon for 430 PM, but the uhaul attendant wasn't there and I was slightly early. Even after I had paid for it in the morning. The people at that site said that the uhaul attendant had left long before four. I called and was sent to paterson and promised an appointment guarantee refund of fifty dollars but I have yet to see it on my bill. Merci.Michael M.
Everyone is friendly and helpful thanks.VICTOR R.
Poor record keeping and a barrage of overcharges found on the receipts. Too many discrepancies. Hope Justin will get me my money I am owed back.Jose A.
UHaul is a THUG! I should have gone to Home Depot. It would have cost me 20 $-25 plus gas of 6 $-7 for a total of 26 $-32 $. With uhaul it cost me 20 $+20 $in miles plus my employee accidentally filled the gas tank with 32 $of gas for a total of 72 $! YOU GUYS ARE THUGS!Ranjana J.
Le client n'a pas laissé de commentaire.Steven B.
Le client n'a pas laissé de commentaire.FRANCHERY R.
Le client n'a pas laissé de commentaire.napoleon P.
I've used about 4 different U-Haul locations. Friendliness goes a long way. Your staff were just okay in this Paterson location. Compared to Totowa, i,d recommend Totowa over this Paterson. Totowa receives 5 stars from me. But I would recommend this Paterson over the one on McBride ave. In Paterson.CHARLES A.
Le client n'a pas laissé de commentaire.MICHEL R.
Le client n'a pas laissé de commentaire.apolinar V.
Le client n'a pas laissé de commentaire.ROY T.
Unfortunately, I wasn't quick enough on the draw to get this person's name, however, I would like to say that the taller woman with the braids at the 426 Grand St location was amazing. It's a rarity these days to experience such polite customer service. Kind regards, Sean MathewsSEAN M.
Trash cans. Recycling. Donations. Working bathroom.Edwin F. | Expérience générale
Place wasn’t air cooled was very hot moving things in and out which kept me from giving it 5 stars.Jose G. | Premières impressions
Le client n'a pas laissé de commentaire.WALLACE V.
Le client n'a pas laissé de commentaire.Cesar V.
Le client n'a pas laissé de commentaire.Robert F.
Le client n'a pas laissé de commentaire.Jorge B. | Premières impressions
Le client n'a pas laissé de commentaire.Jorge B.
Le client n'a pas laissé de commentaire.ismael U.
Le client n'a pas laissé de commentaire.KELVIN P.
Le client n'a pas laissé de commentaire.KEITH V.
Le client n'a pas laissé de commentaire.AD G.
Le client n'a pas laissé de commentaire.WILKINS N.
I got overcharged the original quote was 85 $and I was charged 160 $at the end this is a scam I need a call from Someone ASAPFelipe B.
Le client n'a pas laissé de commentaire.Desmond F.
The staff is exceptional and extremely professional. Ms Nayade Paulino, the manager was very helpful and made the rental process easy. Merci.CHRISTOPHER M.
The Customer Service was overall very good and professional.FIORDALIZ U.
Excelente cervisioCLIFORHONORIO T.
Someone changed my order from a 2pm to a 3pm pickup. Uhaul also changed my preferred pickup location from Fairfield, NJ to Totowa,NJ and another change to Paterson, NJ. Picked up vehicle at 2:30pm and dropped off at 3:10pm and was charged an extra day. Will not rent from Uhaul again if I can avoidEric F.
Le client n'a pas laissé de commentaire.Jose A.
Le client n'a pas laissé de commentaire.MICHAEL B.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.JOSE G.
Maybe next time u work on the miles it is to muchSALLY G.
Le client n'a pas laissé de commentaire.GREILY M.
Excellent service easy enough to get in and out in a few minutesORVILLE P.
Le client n'a pas laissé de commentaire.Thomas S.
More employees. When I arrived there was only one employee working.JUAN O.
Le client n'a pas laissé de commentaire.ROY T.
Le client n'a pas laissé de commentaire.Michelle M.
I rented a trailer several times in the last few months. Each time there was only one employee working. They had to tend to the customers on line and facilitate the equipment inspection/release to the customer. I think that it's not fair to the employee and the customers. I'm not sure if it was just pure coincidence that there was only one employee working. I hope not.Raul S.
Clean, no bugs or pests, pricing was great.SHAMIKA T. | Expérience générale
Le client n'a pas laissé de commentaire.Shamika T.
Nothing to improve. Everything is perfectGUSTAVO G.
Nothing, everything was perfectIRVING D.
Le client n'a pas laissé de commentaire.TIMOTHY R. | Premières impressions
Le client n'a pas laissé de commentaire.AIDEN S.
Keeping your good worksOLGA C.
Le client n'a pas laissé de commentaire.TIFFANY L. | Premières impressions
Le client n'a pas laissé de commentaire.Michael O.
Le client n'a pas laissé de commentaire.HIPOLITO L.
Le client n'a pas laissé de commentaire.OLGA C. | Premières impressions
Todo esta bienRUDYS V.
Customer service horrible it's a sad thing when you really need to get something done but at the same time have to deal with nasty attitudes and people that treat customers with disrespect!EMANI H.
On a scale of 1-10 with 10 being the highest possible rating, I would give you an 11. There is ample room at the facility to hook up and drop off trailers. I check in ahead of time, am politely greeted, quickly processed, and competently assisted in hooking up and inspecting for thoroughness and safety. I'm not saying that I have never had to endure waits, but those times have been due to my arriving at obviously busy pickup times. I am only a customer and I do not work for U-haul, am not associated with U-haul, nor do I have any relatives who work for U-haul/MATTHEW K.
The employee that worked at the time when I went to pick up moving supplies, when it became my turn on the line, he literally told me he needs to take care of the customers first as if I wasn't a customerâ€¦ He made me wait for all other customers to get serviced, even the ones that kept showing up after me. Not sure whether I got discriminated against because my skin color is white or because I'm MuslimCASEY A.
The service was excellent...I would highly recommend you to other people. MerciDANA G.
The customer service rep was knowledgeable and pleasant. Merci.FELICIA H.
Le client n'a pas laissé de commentaire.SHURLIANA H.
Le client n'a pas laissé de commentaire.SETH B.
Le client n'a pas laissé de commentaire.PEDRO M.
Le client n'a pas laissé de commentaire.DEIVINSON M. | Premières impressions
Everyone was helpful and got me in and out quick zero complaints.Kyle G.
Le client n'a pas laissé de commentaire.NORMA W.
Le client n'a pas laissé de commentaire.RADHAMES C.
The truck sounded like it was ready to fall apart. I filled the gas tank up when returned and they charged me 100 $for gas. Tried calling the location for 3 hours!!!! Still never got anyone on the phone. I will be disputing the charge with my CC. Not paying for gas that I brought back at the same level I received it.ALEXANDER S.
Excellent service and fast. The lady in the counter very professional and gentil. I come back again!!OSCAR Z.
Le client n'a pas laissé de commentaire.CLARENCE M.
Keep doing the same thing.GUSTAVO G.
Le client n'a pas laissé de commentaire.Daimion H.
I had made the reservation but still had to wait for about 15 minutes. The staff should have opened the other counter and taken and assisted me instead of making me wait unnecessarilyNelly C.
Le client n'a pas laissé de commentaire.DAVIDE M.
Le client n'a pas laissé de commentaire.RANDOLPH M.
NO ONE ANSWERS PHONE. I TRIED CALLING TO TELL THEM I NEEDED A FEW MORE HOURS WITH THE TRUCK, THE PHONE MESSAGE SAYS GO ON LINE TO ADJUST. REALLY, I AM TRYING TO MOVE AND I HAVE TO STOP AND GO ON LINE -KEVIN C.
U-Haul is always there for my needs thank youWILLY G.
Grand st is the best Uhaul location. I never have a long wait time there and the people are very nice.JACQUELIN H.
The customer service was awesome very patient and professional enjoy doing buisness with themRonnell T.
Le client n'a pas laissé de commentaire.KEITH C.
Horrible service, i returned the trailer one day earlier at another location witch they told me it was ok to do, then 2 days later they call me trying to charge me 250 dollars for dropping at wrong location, reps were very rude and woldnt even listen to what i had to say, i hope they know they just lost a lot of customers with me and my familySTANLERD R.
They cheated in gasoline marking. I urgently drove to the home didn't check the gasoline level. I took the picture of the gas meter. When return the truck I told the manager but he didn't solve the issue.ABDUR R.
Le client n'a pas laissé de commentaire.JAMAR G.
Le client n'a pas laissé de commentaire.MICHELLE H.
Le client n'a pas laissé de commentaire.LATOYA W.
they were kind to me keep thatALEJANDRO P.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Vanessa F. | Premières impressions
Le client n'a pas laissé de commentaire.celeste d. | Premières impressions
Le client n'a pas laissé de commentaire.Jaqueline E. | Expérience générale
Very wonderful helpful staffDAVID S. | Premières impressions
Uhaul is great!! Wouldn’t use any other place!!Elisa C. | Premières impressions
The storeage unit itself was excellent. The rental of the truck wasn't so much. To drive an hour to do a pickup was wrong on so many l levels . When there are so many u-haul businesses between Paterson and Hamburg,Nj for 26'and than drive to north Bergen to pickup the 6x12 . This could ha been better . We were moving and I reserved them a month in advance.Emma S. | Expérience générale
Le client n'a pas laissé de commentaire.Albert G. | Premières impressions
Le client n'a pas laissé de commentaire.Edwin R. | Expérience générale
I was treated very badly and I was robbed off by some of the Office staff on the payment charges they placed on me. I was charged for their mistakes and I want all my money to be refunded back to my account. I wish I could sit on one on one with the rightful owner of that particular branch ( 426-440 Grand Street ) and narrate my ill filthy treatment I went through. My experience there was devastating.esther s. | Expérience générale
Le client n'a pas laissé de commentaire.Kathryn R. | Expérience générale
I Opened The Storage On The 28TH Of The Month. The Manager OR Whomever Changed The Date From The 28TH To The 5Th Of The Month WITHOUT NOTICE. Then She CHARGED Me Late Fees Every Month. She Also Changed The Amount Of TIME I Had The Storage. According To THEM, I Had The Storage In (2020). I Spoke To Them Several Times About The Matter But No One Cares To Address The Situation. I Can Only Imagine How Many CUSTOMERS/ CLIENTS They HAVE RIPPED OFF Doing Their Dirty TRICK. I See Them As THIVES And SCAMMERS. And I AM Positively Sure That Other CLIENTS, FAMILIES, And FRIENDS WHO WAS RIPPED OFF Feel THe Same Way TOO As I Do.Yvette T. | Expérience générale
Le client n'a pas laissé de commentaire.TONYA B. | Expérience générale
La gerente y todos los trabajadores siempre fueron amables y muy respetuosos. GraciasNATTASHAV B. | Premières impressions
Besides the Price being so high... And the staff that was there from 12/2019. To about 3/2021. Witch was more like thug Clowns ..... everything else was great!!! The Staff now are alot more Professional Caring and always there to help with any questions... NEXT THING IS... when you Move out what ever days or Weeks or week Balance you Have they Steal from you And no Refund on the days you Dont use...that's not cool at all But the WORST if my whole Experience there was theres NOT 1 TIME that I've ever Called and Anyone Actually Ever Picked up a Phone it will ring For Ever .. .. I would always have to go in myself to the office otherwise NO ONE EVER PICKED UP A CALL OUT OF THE MAY E 30 40 TIMES IVE CALLED IN OVER A YEAR .....Miguel E. | Expérience générale
Le client n'a pas laissé de commentaire.Lynnell M. | Expérience générale
Nyia was a great helpAILEENE Z. | Expérience générale
Although Evan was wonderful and helpful he was working by himself so the wait was extensiveDALMARIE N. | Premières impressions
A little on the pricey side .... but YOU GET WHAT YOU PAY FOR !!!! ( EXELENT SERVICE, CLEANLINESS, GREAT SECURITY,AND A GREAT STAFF ) highly recommend this location to anyone looking for a unit in a secured, and clean facility.Glenn R. | Expérience générale
Great Customer service.Liz v. | Expérience générale
The first night I came in to load my stuff in from the truck but the office was close and no one answered the phone number listed. I was frustrated and could not get the truck out of the driveway so I left it. The next morning I got there and the GM aided me along the move in process and explained everything. She came to check on me twice to ensure that everything was going well. She was kind and very helpful.Luigia R. | Premières impressions
Le client n'a pas laissé de commentaire.SHAMIKA T. | Premières impressions
Le client n'a pas laissé de commentaire.Sean S. | Expérience générale
Staff very helpful and cuteousJennifer C. | Premières impressions
Costumer service was very helpful, kind, and polite. Merciangie r. | Premières impressions
SatisfiedEduardo N. | Premières impressions
Excelente servicio en todas las atenciones al cliente , muy mables y siempre estan dispuestos a un buen servicio.Jose L. | Premières impressions
Le client n'a pas laissé de commentaire.Larry M. | Expérience générale
👍🏽JONATHAN C. | Premières impressions
The employee was very nice and courteous.Micheal P. | Premières impressions
Le client n'a pas laissé de commentaire.Aida R. | Premières impressions
Very goodLarry M. | Premières impressions
The young lady that helped me was wonderful and very helpfulMargaret M. | Premières impressions
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