Customer Reviews for U-Haul Moving & Storage of Downtown San Bernardino

Évaluation :

1

Truck was given to me with no gas

Évaluation :

5

too many furniture pads! drivers delivering boxes were very nice

Évaluation :

5

Thanks for the help

Évaluation :

5

Thanks everything went smooth

Évaluation :

5

All staff were friendly, professional and very helpful!

Évaluation :

5

Well done! This worked for me, I'll be calling next time we move.

Évaluation :

5

I live 50 miles away from the pick up location. I did not appreciate having to drive down mountain roads unexpectedly to pick up my rental. Had the website told me there were none of my type of trailers available, my expectations would have been set much earlier. I do credit Uhaul for recognizing that shortcoming and contacting me two days prior. The Liquor Junction in Big Bear was not helpful in making my reservation.

Évaluation :

4

Jesus is really helpful and always hardworking

Évaluation :

5

Great customer relations. Happy will the rental and return experience. Very knowledgeable.

Évaluation :

5

Quick and easy drop off.

Évaluation :

5

Everything went well, staff was helpful, there was parking for my personal vehicle. Overall a good experience, considering moving is never fun.

Évaluation :

4

Wash the trucks

Évaluation :

3

We were just given the key to the truck and once I arrived at my storage unit I found out we were not provided the key to unlock the roll up door to our 26 foot truck that I rented. I called the D Street location and was told I could pick up the key that would open the roll up door on the truck.

Évaluation :

5

More customers service at least 2 so don't need to wait long

Évaluation :

2

We had a ton of problems with our order. The moment we added to boxes to our order, on the same day our boxes were being picked up and filled, it was a nightmare. Our delivery date was changed by the person who added our boxes, unbeknownst to us. Then we found out, our boxes were now past our promised arrival date. I spent countless hours on the phone with people trying to get our things to our house on time, and it still arrived late. We were in our new house, across the country, without basic essentials like our beds and cooking tools and linens for 2 days. Then even contacting the office to get a refund was impossible. Every time I called the manager at the Minneapolis location, they were unavailable and would not return my calls.

Évaluation :

3

Calling in evening before ubox arrival date and the phone not answered should not be cause to cancel delivery date, think the party ordering my be asleep or not hear the phone. You need to try SEVERAL times before you cancel

Évaluation :

5

Friendly and fast when we returned the truck.

Évaluation :

2

I reserved a 20' truck online from a different location and an appliance dolly and was notified by phone a few days later that was not available so I was given two 10' vans. But when I was picking them up found out did not have a ramps. I was disappointed and stressed. Thank goodness another location had a 20' truck. But then when I was picking it up I was informed the truck had 1/4 of gas and it did not it was literally empty. So I had to wait for the U-Haul employee to take it to a gas station to put some gas. Then when I turned it in the app was charging me when I had already paid when I picked up the truck.

Évaluation :

5

Great friendly staff very helpful nice and clean place

Évaluation :

5

oh, i don't know, how about letting someone know when their order was cancelled. I placed an order a week earlier, paid for my supplies for my U-Box and set up and appointment to pick them up, the next day after my U-Box was set to arrive. Monday 7/11, my U-Box was supposed to be at my location, called to confirm it was still coming, told it was cancelled, SPENT 5 HOURS PLAYING PHONE TAG AND CONSTANTLY BEING TRANSFERRED AND HUNG UP ON. Finally, someone tells me i can get another one for the next day, i place the order and arrange my schedule once again, get another call 20 minutes later saying the driver can't make it until wednesday, after having to rearrange my schedule to have it be delievered to tuesday instead of the original monday. ALL OF THIS COULD HAVE BEEN AVOIDED HAD SOMEONE TOLD ME MY ORDER WAS FUCKING CANCELLED

Évaluation :

2

Over price hidden fees

Évaluation :

1

Our delivery was made on the day as expected however there were problems with the delivering person. "supposedly" she had a family emergency and left work early. Facility did not notify us. I contacted them after they haven't showed up after the appointment window. Meanwhile I had my scheduled movers waiting. Thankfully my movers were willing to come back. The facility said they would delivery the U-boxes within the hour which ended up being 2 hours later. The person they sent could not even park the uboxes onto our property. She needed the help of 2 movers and my husband to guide her. Even with the guiding, she was unable to park the box. We contacted her manager to tell him to let her just stay for 1 hour for the movers to take the belongings out and she can drive off. However, he didn't have the authority to allow her to work overtime. The manager was unprofessional, unwilling to come help her park the second box. Instead we ended up having to park the box on the street and my movers had to help her unhitch the tow because she didn't have the MAN POWER to do so. I understand every job needs to be filled and equality for women. HOWEVER, the position should be filled by a QUALIFIED individual.

Évaluation :

5

Excellent service!!

Évaluation :

5

This was a great service. I am glad we chose this route to transport our stuff.

Évaluation :

4

Hello, The only thing that was an issue was the pick up from when we loaded the U-BOXs were a day late. It was ok for us but for someone else it might of hurt there move, in some way. The whole experience was great.

Évaluation :

5

The employee that helped me attach the equipment was fantastic.

Évaluation :

5

Staff was quick to connect the trailer and was knowledgeable.

Évaluation :

5

Staff was really friendly and helpful

Évaluation :

5

Everything thing was great

Évaluation :

1

I would like a manager to call me.

Évaluation :

5

No USB, was not informed. If we would have known we could have made sure to have cigarette adapter. Driving out of state with NO Cell phone was very uncomfortable, praying we had no road emergencies….. just a heads up this should be disclosed.

Évaluation :

5

I was helped by Leo, he was very courteous, and calm, considering that he seemed to be the only counter person at the time. There was a handful of people that evidently didn't want to wait. We were actually in and out within a reasonable time. Return check in was very quick, and easy, as well, would recommend this location to a friend.

Évaluation :

1

Terrible customer service and unprofessional. They couldn't even keep straight how many boxes I had. Finally got them over two weeks past the “guaranteed “ date. I would absolutely not recommend u-boxes to anyone moving especially across country.

Évaluation :

5

The staff at this UHaul Office always are ready to provide all the helpbwe have needed for our move. Sean was especially helpful with his recommendations on boxes wrapping paper and other items I would need for the move. Thanks to the entire staff.

Évaluation :

4

Access not so easy

Évaluation :

5

Excellent service à la clientèle

Évaluation :

3

Just cuz no elevator

Évaluation :

5

Made reservation 3 weeks in advance at a location on Holt in Pomona, CA. Forced to pick up equipment in Rialto CA, 40 miles away. I didn't like this one bit. When I called reservation, I was hung up on. Unacceptable. Independently however, I received excellent service from staff (Leo was awesome) at the Rialto location. Having had to drive far with the cost of gas these days, provided me with a discount. Very nice gesture. Made up in a positive attitude towards me. Great staff!

Évaluation :

5

Great experience.Will recommend to others.

Évaluation :

4

Only had half the amount of furniture pads in the container when it arrived at my house in San Bernardino. Had to purchase extra.

Évaluation :

5

I Really Appreciate The Friendly Staff at The San Brdo Downtown Storage Office

Évaluation :

1

I called multiple days before Delivery was supposed to occur because the site said it was still in my possession and I had turned it in. Each time I was assured that with a delivery guarantee it would arrive on time. Despite all this it was still 11 days late.

Évaluation :

1

I reserved a truck a week in advance and was told to pick it up at Kwik Stop Dairy at 8:00. I arrived in the morning at 8:00 and was told "nobody from U-haul would be available until 9:00. I went back to pick up and there was no truck. The 2 men at the dairy were EXTREMELY RUDE and offered no service. The rest is in the notes that were taken by a U-haul rep who was very professional and helpful. The D Street location was fine but the truck was dirty, drivers side mirror was loose which is very dangerous for the driver and passanger.

Évaluation :

1

The employees here are very incompetent and forgot my dolly and left me a 10" truck instead of my original 15" i ordered

Évaluation :

5

Great customer service!

Évaluation :

5

Great service and choice of rentals

Évaluation :

2

The truck was not in great driving condition. The alignment fell to the left and no cruise control for a 10 hour trip. Also, why offer a preferred location if Uhaul won't to bother to honor it. Did not feel like there was much customer support for a truck that ran me over $500 for a 400 mile trip. Unlikely I will use Uhaul again for my moving endeavors.

Évaluation :

5

I have been to this location a couple of times and Kareem Atkins always provides excellent service. He's the man!!

Évaluation :

4

Once in a while there would be a few people there, just hanging around asking for money and or donations. For the most part the facility was a thumbs up..

Évaluation :

3

Why give a rental truck that's on empty? If previous customer doesn't refill like they're supposed to, charge them whatever they need to be charged, but put gas in the truck!

Évaluation :

3

The enclosed van truck was not available that I wanted in the downtown U-Haul, because they said there is numerous theft for that type of van. They were able to remedy the situation by giving me the alternate U-Haul truck instead.

Évaluation :

5

Very knowledgeable and professional and friendly staff.

Évaluation :

4

Helpful and friendly staff. Large inventory of rental equipment.

Évaluation :

5

These guys treat me like family, so if they give the same level of attention to the next customer, the world will be a great habitation. Jesus and his crew are the best. .

Évaluation :

4

The staff was very helpful and friendly. Excellent service à la clientèle

Évaluation :

2

There are multiple signs for equipment return, but very vague as to specific location. Stopped at front door and went inside to ask where to return trailer. The two guys just pointed to the back and said go there. So I drove the trailer from the front of store back around to the dead end, but still unclear where to drop it. Kareem was coming across the street to help another customer hook up a trailer and I asked him where to return the trailer. He showed me where. He also backed the trailer into the spot for me. Kareem was helpful. It would have been helpful if the return signs are more clear and also if the desk people could have been more clear or better yet come out with me and pointed out where I was to go. U-Haul equipment was parked in a lot in front of the building, beside the building, in the dead end street next to the building as well as a lot across the street. It turns out they wanted the trailer not in the back, but in the lot across the street.

Évaluation :

4

It was inconvenient to move in and out of the building when I had to full a 15 foot truck. The sliding door kept closing and we only had one key card so somebody in my party would usually stay locked out until the person with the key card would notice.

Évaluation :

5

This has nothing to do with the Downtown San Bernardino location. The service here was great and I would highly recommend it to anyone. But I did only have to go there because the Smoke + Grill location on Foothill Blvd in Rancho Cucamonga failed to setup my mobile pickup. I needed to pick it up before they opened so I setup the mobile pickup, but they didn't have it ready and they didn't open till 9 which was too late for it to work out for me. I had to call the uhaul customer service line who transferred my booking to the San Bernardino location.

Évaluation :

5

They was very nice and easy to me in everything I need!!!!

Évaluation :

4

The staff was professional and friendly. They explained the storage process well and asked if I had questions.

Évaluation :

5

Happy with the service overall. I have shared that with my friends and family. A lot of people don't know uhaul provides this.

Évaluation :

1

Delivery people ran into my granddaughters car with the forklift. And now your company is not accepting responsibility for the damage done. This is unacceptable!

Évaluation :

3

Communication was poor between your main distribution, receiving and destination department. I would call to check up on my Ubox , be given a specific date of delivery with no possiblity of trying to change it earlier. Only to get a text of an earlier arrival date. I would also get a text for ubox delivery date, but when calling to double check, be given a next day date, which I had explain my confusion to agent. They corrected it. If I didn't keep up with numerous calls, I would've been more upset and confused with multiple dates and times of pu and delivery.

Évaluation :

5

The district manger was very understanding to my situation and the staff was pleasant and nice as well. Thanks for making my overwhelming day great. Thanks again to all

Évaluation :

5

Customer service was great!! Fast and easy process.

Évaluation :

5

Very convenient and quick service and so much stock of rentals ..

Évaluation :

4

Drop off location much better than the pickup location, thank you

Évaluation :

3

Our boxes were one day late on both of our orders. When you schedule workers this makes it very difficult. The order that had three boxes did not come with blankets fortunately the driver had some extra on her truck.

Évaluation :

5

Everyone in this office from Jennifer, to Autumn, to Elise, the delivery driver, and everyone one else was absolutely amazing. I'm a military veteran and have moved so many times using U-Haul over the last 20 plus years. This was the best experience ever because of that office in San Bernardino. I sincerely appreciate them all. They were super helpful and friendly. Thanks again.

Évaluation :

5

My U-Box container moving experience was great. The staff at this location were very helpful and helped start the cross country move. The containers were delivered and also picked up on time once I had them loaded. They also shipped ahead of schedule which really helped since I was able to get my items unloaded at our new house sooner than expected. Highly recommend the service and would use the U-Box service again if I needed to.

Évaluation :

2

My last receipt says a subtotal of 109,5 and then without explanation the total came to 209.00, WTF!!! All along the way I was nickeled and dimed instead of given a straight number. Your internal communications are awful. I was originally told it would arrive at the final destination on one date and then it came two days later. The only good thing is that your employees are nice. I think your system is badly in need of repair. Good concept, poor execution.

Évaluation :

5

Nice trucks great staff

Évaluation :

5

Good service

Évaluation :

5

Thank you Jesus

Évaluation :

5

THE STAFF IS VERY HELPFUL AND VERY RESPECTFUL

Évaluation :

3

My experience at first was very bad. I called 3 days prior to our arrival for a storage unit at Tippecanoe and Baseline in San Bernardino. When I got there they did not have a unit reserved for me as I was told. I spent 15 minutes to reserve that unit but had to reserve another one and travel to D St and Rialto.

Évaluation :

5

I used the storage for almost 2 years and I never had a problem with anything!!! I never had to worry about my things and when I was all moved out….the check out process was quick and painless!! Thank you for all you did to keep my thing safe while I was going through a hard time!!!! Mad love ❤️!!!

Évaluation :

5

I have rented my storage here in San Bernardino for about 7 or 8 years.with no problems and my stuff I feel is safe and looked out for. Thank You Ross MCFann space #2065.

Évaluation :

5

Overall satisfied with the unit

Évaluation :

5

S.O.

Évaluation :

5

I've done business with U-Haul for years. The staff members has always had the most professional skills.

Évaluation :

5

The workers were sweet and understanding... Will continue to do business with them and will recommend to others... Very clean and well kept

Évaluation :

5

All the workers including the general manager were nice and helpful.

Évaluation :

5

S.O.

Évaluation :

5

Muchas gracias U Haul , rente por casi 2 años muchas gracias muy amables

Évaluation :

5

I would Use their facility whenever I need a U-Haul great service

Évaluation :

3

Unbelievable prices People can barely pay rent for there homes and now we have to pay and arm and leg for a storage facility so even though they were friendly the prices sucked and you have to pay for your own lock after paying$100 for the unit So I give it a good rating it's not for the prices

Évaluation :

1

I will never ever recommend uhaul storage to anyone and will actively discourage anyone who asks.

Évaluation :

5

The facility was great your staff was great I think I'm going to like keeping my stuff there.

Évaluation :

4

The people who helped me with my storage process were absolutely helpful. They went out of their way to make sure they the process was very smooth. I rate the service 9/10! However, during my moving out process I saw a rat on the second floor. I asked if they had an issue with rats in the facility and the man said no. However, I saw a rat creeping around the storage. This made me anxious about my belongings staying in the storage. I'm so glad that my belongings were clean and did not have rats in it. The next morning, I proceeded to close the storage and do a move out. That same rat was there dead on the middle of the ground between storages 2140-2150 when I was removing the lock on my storage. Please beware of the sanitary conditions of this facility.

Évaluation :

2

Wish this had a lift ramp not a place for people who have disabilities thank god someone was there to help me and my husband carry our belongings up to 2nd floor

Évaluation :

5

Operation of keypads for access didn't take much to figure out but it take some effort. Putting clear instructions somewhere in a email would have been helpful. Other than that great experience.

Évaluation :

5

This uhaul location was fantastic. I still have one storage locker there. I had two. I can't say enough how helpful the staff was to me over the years.

Évaluation :

5

You guys always come through

Évaluation :

5

Thank you. Employees were always professional, polite, and helpful.

Évaluation :

1

Manager Jesus was very rude, unhelpful, and apathetic. I had to call Customer Service / Corp. 2 times and wait 2 weeks to get my money refunded to my debit as well.

Évaluation :

5

Staff Jesus and Debbie and all the other staff were really good help I appreciate them alot

Évaluation :

4

Jesus was great tons of help finding a storage that worked for us. Very friendly

Évaluation :

5

Customer service was great yesterday. Ty Nannia.

Évaluation :

3

I had some break-ins from people and missing items but the U-Haul Moving Storage was weeded out from thieves and now I think it's just not being vandalized anymore Courtesy and professional are the staff, which I like and friendly with respect is a plus for me I got a place now but I am skeptical about it just making sure I don't get ripped off, here, that's why I haven't ended my storage unit yet, LA is very unpredictable. And I just want to be cautious about it Eventually I will be ending my stay at the storage unit real soonThank you U-Haul Moving Storage

Évaluation :

5

I've used storage off and on for decades, this was the best storage places ever!

Évaluation :

5

I will definitely return to this U-Haul Storage if I need storage in the future. The staff was very helpful, polite & professional. My unit was very clean and the location was great. (unit 5) Sometimes they were VERY busy & it took a little while to get help, BUT it was very understandable … The young men working were definitely taking care of the customers in a polite and friendly manner.

Évaluation :

1

There is a severe smell of moldyness And quite a few homeless people hanging around inside the building and I think one man took a shower in the restroom while we were there. The working area where the workers were was kept clean and tidy but it's just sad that there's so many homeless people hanging around

Évaluation :

5

Victor and the other gentleman were professional and friendly. They deserve a raise or vacation time.

Évaluation :

5

The employee are super helpful and they attentive to all your needs I'm happy we chose U-Haul storage for ourstuff

Évaluation :

5

The experience was overall excellent with a few exceptions; 1. the upstairs storage units did not have a way to get carts downstairs. Other than that it was a great experience

Évaluation :

5

S.O.

Évaluation :

1

The storage area was dirty and smelled. Looks like the place has bugs and there was even a rat trap in our unit. Tried to call U-Haul to cancel. Never called me back. Terrible customer service.

Évaluation :

5

Everything was explained perfectly,definitely will rent again from location

Évaluation :

5

...

Évaluation :

5

Very good customer service

Évaluation :

1

Was given several different drop off times. Kept getting later and later. Consistently given incorect and changing information. No one seemed to be able to agree or actually know what was going on.

Évaluation :

5

I used the U Box containers and was very pleased as to the service I received from this location.

Évaluation :

5

Did uboxes, they brought to my home. cant complain.

Évaluation :

5

Hey my name is Caitlyn I had a Storage unit there but I moved out because me and my husband couldn’t afford it anymore because money is been really short with me and my husband I didn’t really appreci

Évaluation :

5

Always a pleasure doing business with U-haul.

Évaluation :

5

Very helpful, thank you!

Évaluation :

5

The ladies that brought my Uboxes were very nice and efficient.. I answered yes to the condition of the facility but I was never at the facility. They just delivered them and picked them up.

Évaluation :

3

First container delivered 6 hours late! After several phone calls, "where are you?" They gave me a $50 discount for my troubles. First day letter grade D, Second day A (I ordered two pods)

Évaluation :

5

Excellent customer service!

Évaluation :

4

Fare customer service

Évaluation :

5

Very kind and helpful

Évaluation :

5

Jesus was more than nice.

Évaluation :

3

Average rating due to the fact that all of the Uhaul locations whether in Georgia or California were too busy for the 1 or 2 employees working!!! They work these poor people to death!! wow

Évaluation :

5

I never visited the San Bernardino facility. I did deal with them on the phone, and everyone I talked to was very polite, friendly, and informative. The person that delivered my boxes was the best.

Évaluation :

1

It's a Homeless people hang out. When I moved my belongings out, there were dead roaches in the unit. As my wife and I were loading the truck, people were in the hallway smoking a cigarette.

Évaluation :

4

I REALLY liked that my rent did not increase over time. I would have liked an easier way to get items from between the first and second floor but know that it isn't possible due to the build

Évaluation :

5

The service was above excellent, especially the professionalism of the staff members, and the manager. Everyone was very courteous and always answered any questions I had. The place was clean and saf

Évaluation :

5

Very helpful and friendly

Évaluation :

3

Issues and problems with the delivery of my U boxs. They were not delivered as ordered they came on trailers which made it extremely difficult to unload the excuse was a broken down truck.

Évaluation :

5

The price was right.

Évaluation :

5

Steven was outstanding. Excellent service à la clientèle. He took care of me and explain everything too me in a professional manner. Sarah was outstanding. I spoke with her on the phone to make reservations

Évaluation :

3

fine

Évaluation :

5

Did not go inside the facility! All business was by phone!

Évaluation :

4

The Staff was very help whenever l had an issue. They would either handle it right there and then or get back to me Promptly. Yes l would recommend your Facility to friends and family. Merci.

Évaluation :

3

The rates changed on me three time during my rental $5 a month more each time

Évaluation :

5

Staff are very helpful and friendly!