Customer Reviews for U-Haul Moving & Storage of Downtown San Bernardino

Évaluation :

5

Yed

Évaluation :

5

The staff here had great customer service. From the first day to the last, any time I needed assistance they were able to easily communicate instructions or hands on in helping me with what I needed.

Évaluation :

5

Friendly and professional. I also like the online feature for check in and all that stuff. Pretty smooth

Évaluation :

4

They are always efficient and ready to help there equipment yard people are already and willing to help! Manager great help, highly recommend!

Évaluation :

5

This was a new location for me. The employee who helped me was very professional and represented U-Haul extremely well. I will go this location again.

Évaluation :

5

Customer service was excellent,Very fast and Friendly.Five Thums up.

Évaluation :

3

Y'all had the Movers go on a Sunday to the original location (think Redline) but they were closed and was unable to get the U Box. San Bernadino picked up the slack though so at least you got good policies to fix mistakes :)

Évaluation :

4

Acquired rental 6yrs ago. Recently I had to downsize and I appreciate that I was attended in a very courteous manner. I especially appreciated the manner in which Dominic met all my needs very quickly, answered all my questions and was so kind.

Évaluation :

5

Staff was quick and helpful , no issues, everyone there was helpful on showing me what truck i would need and helped me with the miles , all the staff were perfect. Will recommend the 110 s d st location to all my family and friends

Évaluation :

5

Fenders on the car hauler are too high to get the car door open

Évaluation :

5

Service was excellent. Very easy in and out

Évaluation :

1

They charge me a lot cause they couldn’t have everything I needed in one place, it wasn’t fare they charge me the miles cause they send me to other place to pick up the tow dolí

Évaluation :

1

We were given a truck with a hole in the gas tank.

Évaluation :

5

They really work with you. I've been dealing with 110 scd st for years, I really like them.

Évaluation :

5

Have done this many times at this location, and routinely each time employees were friendly and helpful.

Évaluation :

5

The wife and myself really appreciated all the staff and managers who helped us through the years there. Very friendly, courteous, and professional. Thanks for all your support. Ernie & Maria

Évaluation :

5

I had 2 storage spaces and they satisfied my needs. The spaces were clean, and the staff were nice and professional. Thank Estella Love-Rice

Évaluation :

5

Everything was great from customer service to the condition of the equipment.

Évaluation :

5

Very helpful and got my needs fast thanks

Évaluation :

5

Thank you U-Haul. The rental was a great price and it was very convenient.

Évaluation :

5

Great customer service thank you so much for the help I appreciate it than you Miguel

Évaluation :

4

You need to hire more help at the check in desk. They're was only one person working and he also had to get my trailer and leave a line of customers until he returned

Évaluation :

4

I made de contract for four boxes in Pomona Ca at North Garey location. Boxes supposed to arrive to San Antonio on Sep 19th to be deliver to new address on Sep 20th. The carrier delayed three days then they keep them in San Antonio for another four days arguing that the nearest schedule date was the 26th. No compensation has been obtained

Évaluation :

3

Make sure that the gas tank is on full and not try to over charge people when they return U-Haul after putting gas in

Évaluation :

1

I came with the trailer and they told me to go across the street back up into a spa and take off the trailer off my truck. I have a bad back and don't know how to take these trailers off so I asked for help. The guy said I can't help you. I'm busy. Go in the office and tell them to come out so I did and they still took a long time to unhook the trailer

Évaluation :

1

I reserved 3 days ahead in Redlands, showed up waited 20 minutes in line because only one guy working there so he can tell me that my trailer was in San Bernardino. They texted me he said, I never received it . San Bernardino service was great quick and easy, one tire on the trailer was dangerously bald though.

Évaluation :

3

One staff member that I was talking to told me that I would be getting $50 back for my pod not being picked up for 3 days after it said it was supposed to be picked up. Then arrived late. Never got my $50.

Évaluation :

5

While it was a little pricey the process couldn't have been easier. Marco at the San Bernardino location was very helpful

Évaluation :

5

Doing awesome, keep going

Évaluation :

5

This was an exceptional experience!!!! Praise the Lord for this professional service and staff!!!! All staff were extremely helpful, courteous, and knowledgeable. I shipped 3 U-Boxes across the country from Calafornia to the Southeast, over 2 000 miles. My goods arrived ontime. And, were delivered as scheduled. And, nothing was broken!!!! Thank you! Thank you! Thank you! Keep up the GOOD work. I highly recommend U-haul U-Box services.

Évaluation :

5

Great service. Miguel, Dominic and Marco were a great help and service. Will definitely come back again.

Évaluation :

5

Great customer service!!!

Évaluation :

5

Excellent Customer service 💯

Évaluation :

3

The California location was fine. The only thing was that they kept changing the date that the u-box would be dropped off. We also had to keep calling them for information everyone seemed to be confused about whether they were dropping off or picking up and what kind of reservation it was.

Évaluation :

5

Really nothing good service always keeps me calm mind back

Évaluation :

5

I really had a great experience no need to change anything the employees were fantastic this location is the one and only location I go to for a u-haul I also referred people here bcuz of how professional and respectful the whole team is thank you guys for a non hassle or stressful experience

Évaluation :

5

Manager Miguel was extremely helpful and attentive even though the store was extremely busy.

Évaluation :

3

Check the tires on the auto transports before renting them. I had 2 blow out on a cross country move, and would have been a third if the roadside assistance guy didn't spot the rippling sidewall on another tire!

Évaluation :

5

Thank You for being so patient

Évaluation :

1

Bad service from the staff Michael, a despotic guy with the people, he thinks he is the boss of the place

Évaluation :

5

Had to call to get receipt upon return. Agent was very busy so said they would email it. They forgot I guess.

Évaluation :

3

They weee closed when we arrived and wrongfully charged us for gas

Évaluation :

5

Rien

Évaluation :

1

I had my 1, 4, and 6 year old with me trying to pick up a uhaul. Usually it is a quick experience but this uhaul location took an hour. I was provided with a uhaul and as they were finished connecting it, I moved some of my inventory that I picked that day to the side of the uhaul only to find that there was a previous lock on the back. I let the gentleman know and he said he needed a moment to find out what they can do. He came back 20 minutes later and said they had an employee that can remove the lock. He asked me if I could wait for him to finish paperwork to assist me. Later he then came out and asked if I could take the uhaul across the street to have the U-Haul person remove the lock. I waited for the guy and finally be tried to remove it. After a moment of trying, he apparently broke the entire door/lock mechanism and the uhaul that was attached to my car was no longer available for use. He instructed me to take it back across the street to see if they had a replacement. I went back and mind you with my 1, 4, and 6 year old still in the car, screaming and crying because we've been there at that time 45 minutes already. I went inside and they eventually instructed me to go back across the street to remove the trailer and attach a different trailer. The whole ordeal took 1 hour of my time. The employees seemed to not care at all and had no sympathy Even when I mentioned my kids were in the car. No sympathy or professionalism. By far the worst experience I have ever experienced. I will never return to this location. I would like someone to contact me back to review this and see what compensation can be done. Merci.

Évaluation :

4

Uhaul should provide a trailer jack to lift the tongue of the cargo trailer. It is a very heavy tongue even without any load. It could be a serious safety problem if the trailer needs to be parked separate from the tow vehicle and no trailer jack is available to lift it off of the ball.

Évaluation :

5

Nothing at all everything was great

Évaluation :

5

Truck clean, and comfortable.Made moving as good as moving can be.

Évaluation :

5

Michael was AWESOME, he was friendly, knowledgeable and got me out very quick

Évaluation :

1

Though the contract said we picked up picked up the uhaul at 1/4 tank, but it was empty ( I have video of it). We drove it to my house a couple of miles away and parked it until the next morning. I was confused why we needed gas bc we drive a short distance. We went to get gas that's when we noticed gas leak everywhere. My wedding supplies didn't get to the wedding venue on time and some the paid decorators left. I missed my wedding makeup/hair session due to trying to get a new truck then having to transfer the wedding decors to the 2nd truck, which I was tild we couldn't get but had to wait to be towed to the location then we can move the decorations. I had to beg a different manager to release the 2nd truck so we can move the decor in the parking lot where the truck died instead of waiting an unspecified time for the tow. I had 350 guests at the wedding to prepare decorations and food that the uhaul was supposed to be used for. We are very traumatized from this whole experience. It was an outdoors wedding that caused some of our guests to leave because it was extreme heat and the wedding started 2,5 hours late due to the venue not being set. Please understand that my wedding day became a nightmare. It caused a ripple effect of the entire day, my contracts with the makeup artists, photographers, videographers, photobooth, food vendors, decorators, venue, dj, live band, etc to miss important timeline. I had to pay the venue extra money bc we started late and had to extend hours. Please contact me to discuss this nightmare.

Évaluation :

2

The consaltant desk was very unorganized and untidy And in a hurry/rush.

Évaluation :

5

The gas was empty only 3 mile range available to drive. The windshield was filthy and was hard to see thru when the sun shined on the windshield.

Évaluation :

5

From beginning to end, our experience with UHaul about our UBox was amazing. Marisela did the pick up, in CA and she was kind and helpful. Preston in TX was also kind and helpful and went the extra mile to get information for us. I can't think of a thing that needs improvement- every personal and phone contact was friendly and helpful.

Évaluation :

5

Very good customer service

Évaluation :

5

Could use more light inside unit

Évaluation :

5

The young man was very knowledgeable and polite.. he was amazing

Évaluation :

3

I am still recovering from ankle surgery. I was assigned a unit on 2nd floor with no elevator. I wish I were told this at the time of renting the unit.

Évaluation :

5

All employees were kind and helpful

Évaluation :

3

Them price hikes and making you buy their padlocks…not a fan

Évaluation :

4

I didn't have any problems

Évaluation :

5

El manager Miguel exelete totalmente bien

Évaluation :

5

Excellent service.

Évaluation :

5

My favorite location. Guys here treat me like family. Sometimes, you see them running across the street to help their customers like their lives was at stake. Great people 

Évaluation :

5

The manager Miguel is fast and efficient, made it a real painless experience I was in and out within about 10 minutes with the truck I needed.

Évaluation :

5

The facility and staff were all excellent, thanks for a great experience!

Évaluation :

5

Excellent

Évaluation :

5

I had no issues with uhaul I paid purchased a lock unloaded needed it for 30 days came to pick up my things asked the counter person you can close out my account no issues went smoothly

Évaluation :

5

Everything was good. There should be elevator or ramp to carry goods from the second floor to loading/unloading location.

Évaluation :

5

It would be nice to have some type of elevator or something to take things to the second floor

Évaluation :

5

Uhaul storage staff were amazing the manager was amazing or whoever the guy was that came and helped me

Évaluation :

4

I would have rated excellent if I didn't lose some very important things that I can never replace when my unit got flooded out. That was hard to get past and I don't know if I even really came to terms with it.

Évaluation :

1

The guy worker was rude when asking a question and he had his head laying down on the desk when I first walked in like if he was resting. So unprofessional also while unloading my stuff into the storage my mover walked out and they just closed the doors behind him while he was about to walk back in to put the lock on my unit. The guy who was on duty was speeding in the parking lot in the uhaul truck he could have ran someone over if they were walking across. This is so dangerous

Évaluation :

5

I have not had a storage in a long time so it's going to take a minute to get use to but I'm loving it so far thank you

Évaluation :

5

I love the app and wallet feature.

Évaluation :

1

Charged me after I checked out. Had a bank over draft fee.

Évaluation :

1

Lights are dim, Hallways very narrow, it’s hot and humid inside(the air is hot & dry) low ceilings full of spiders and webs.

Évaluation :

5

Staff members were professional, courteous, and knowledgeable. The storage location was clean, the renting process was easy and the renting of the truck to move my things out of storage was very easy. Since the pandemic, it's hard to find good customer service, but the customer service at this location was excellent and the staff was friendly, professional, courteous, and very helpful. I would recommend this location to others.

Évaluation :

1

i canceled my uhaul storage because of false advertising. i booked a unit for a medium, which on the website would fit a 2 bedroom (up to 1500 sqft). i had a two bed that was 790 sqft so it should've been more than big enough. the storage was so small my couch (L sectional) wouldn't even have fit in there. There weren't any other available units so I decided to go to a different storage facility. This has nothing to do with the storage facility itself, and is more of a disappointment with UHAUL's website and false advertising. the employees at UHAUL were great.

Évaluation :

5

First of all i would love to send out an special thanks to Jesus he always was very consistent, polite to all of the customer's. I myself was an long term customer. I met this young man in August of 2018 and i just moved out of my 10×10 storage unit June 17th. 2023 even though I was pass due my payday and i had informed him that i was finally moving out and gave him my date he made sure that he had updated my status and let his crew know of me leaving after almost 5 year's. I Love This U-haul store they Took of care of my thing's. And i was the type of customer that didn't always come and check up on my unit i just made sure my payment's were on time for almost 5 long year's. Thank you U-haul and to the special manager Jesus and his crew for the greatest service's that you provided for me over the years. Erlanda Yenette Smith, Much Love To You.

Évaluation :

4

Rental & Storage is Great at U-Haul!

Évaluation :

5

Scary area but the staff is really friendly and helped me out right away so felt at ease.

Évaluation :

5

The staff at this location were awesome. All of them should be like this one.

Évaluation :

5

Thank you for keeping up with your Commitment to provide excellent service .

Évaluation :

5

I would definitely recommend the storage to everyone that went above and beyond to help me with my needs with storing my items they were always there and I felt comfortable and safe with using them if I ever needed to store anything I would definitely go to them again thank you

Évaluation :

5

This U-Haul storage facility always the best from Jesus GM, to all the staff. Merci

Évaluation :

5

I love the U-Haul on D & Rialto avenue I've been with them for a long time And yes I will recommend my family and friends To this storage.

Évaluation :

5

Awesome customer service! Jesus is caring, professional and has gone out of his way to help me. If I need a storage, I would rent here again!

Évaluation :

4

I didn't store anything there the unit was smaller than expected

Évaluation :

3

I first rented too small of locker. Big mistake on my part. I called thinking I would be able to change the reservation to a larger locker. The number I found says it's the Rialto location, but after pressing 2 for "all other inquiries" I thought it was always forwarding me to the 1800 #. The person there said they changed me to a larger locker. But after doing the online check in, I see it's still says it's the 4' locker. So I try calling in to try to salvage this order maybe perhaps after they were already preparing the 4' locker. Thought I needed to contact the store for that, but really wasn't sure if that was possible. They do only have like 1-3 employees there so thought it will never happen anyways. I was transferred to the 1800 number, then to a "scheduling department" who said "changing rentals is not what they do" then to a number that rang for awhile but then just went silent with no ringing etc. So hopelessly I thought my only option is to start over and book another locker. After going through getting another reservation though, it wouldn't allow me to do that online check-in on that same day. So I still was stuck. Called in, somehow actually ended up taking with the actual store, and they booked another locker. I would still appreciate a refund for the 4' locker though. Don't know how you could make this process easier, but some of these steps of changing reservation, contacting store etc. Could use improvement.

Évaluation :

5

Light fixture in the hall outside my unit was inoperable. Bulb was missing and looked like the fixture was broken.

Évaluation :

5

One of the workers was very helpful and very nice.

Évaluation :

4

I was told that my first month was free or I would have gone some where else I forgot the nice ladies name only because it wasn't a one way I didn't get the first month free lady never should of told me it was free I was supposed to pick up the truck at the location of the but instead I had to pick it up in Colton and return it to Colton VERY UPSET.,!

Évaluation :

5

Thank u U haul for keeping my things safe. It was a good experience. I will let my friends and family know if they ever need to keep your things in a storage box.

Évaluation :

5

Thank you, Front desk employee help me with all I need.

Évaluation :

5

Thank you for all your help and ease of check in. The staff is extremely professional and assisted me with all of my request and questions. Will definitely use this location in the future and will recommend this location to anyone in need of moving or storage facilities.

Évaluation :

3

The storage gave my furniture roaches that I did not have before

Évaluation :

5

S.O.

Évaluation :

5

Thanks for the help

Évaluation :

4

Access not so easy

Évaluation :

3

Just cuz no elevator

Évaluation :

5

I Really Appreciate The Friendly Staff at The San Brdo Downtown Storage Office

Évaluation :

4

Once in a while there would be a few people there, just hanging around asking for money and or donations. For the most part the facility was a thumbs up..

Évaluation :

4

The staff was very helpful and friendly. Excellent service à la clientèle

Évaluation :

4

It was inconvenient to move in and out of the building when I had to full a 15 foot truck. The sliding door kept closing and we only had one key card so somebody in my party would usually stay locked out until the person with the key card would notice.

Évaluation :

4

The staff was professional and friendly. They explained the storage process well and asked if I had questions.

Évaluation :

5

Nice trucks great staff

Évaluation :