Évaluations des clients U-Haul Moving & Storage of Downtown San Bernardino
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Downtown San Bernardino
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Vigen N. le
The personnel there at the drop off location on D St in San Bernardino is Great. They are very prompt in attending to the customers and very accommodating. I made this location my drop off location of choice because they are Awesome! 5 Stars ??????????
Janice A. le
We will definitely use Uboxes again on our next long distance move. It was convenient and when the items arrived, i was so happy everything was how it was when we left it. No broken glass or dishes! Even my coconut oil survived without a single spill! On top of that customer service was more than excellent. Uhaul San Bernardino of CA & Uhaul Newna GA were absolutely great! They were friendly and helpful and made our move less stressful! Thank you Uhaul!
Eric H. le
On-Hold time when calling customer service is unreasonably long.
sandi o. le
The driver who dropped off and picked up container was rude. The store did not give driver correct information. They refused to drop container because I was not there even though I was never told I had to be there and I told office my dad would be there. Then they showed up hours late to pick up container overall experience was horrible to the point I don’t want to use haul again.
Susan C. le
Help the customer understand how you properly put a car on a trailer that is being rented from you. Misinformed about the policy regarding u haul charging $20 to put your car on for you, then when you get there they say they don't do that anymore and its up to you to figure out how to get it on there and hooked up safely. Rude employees and even with an appointment NO one was in the store , I had to call and tell them me and 2 other customers where waiting in the store for over 15 mins.
Keith H. le
One of my boxes is still en route because the location failed to add it to my contract.
Sarah A. le
Drivers were EXCELLENT!! Scheduling was horrible. Hired ppl and had friends at the scheduled time to help with loading but the container was delivered 4 hours outside the delivery window.
Colleen P. le
They changed my pick up date so boxes were picked up two days late. Original guaranteed arrival date was 6/24 but was changed to the 6/26 because they were picked up late the boxes actually arrived on 7/02 which gave me only a day and a half to bring them home and empty them and return them by the 3rd so I wouldn’t be charged for rental again. Not very happy with the whole experience l had arranged for someone to pick them up but since they never arrived I had to find someone else and I wasted a friends time the week before . ??
MEAGHAN B. le
I used the phone check out - It says skip the line go to the side counter and pick up your key. But the desk attendant made me wait in line. I waited a few minutes (I had already been there a while trying to do the phone check out). I decided I didn’t want to wait (clearly states I’m not supposed to) so I went to the side counter and told someone else what the app says (they seemed confused and like they had no idea what I was talking about) finally, the Desk Attendant stood up, turned around, and got the key off the wall for me ... It took less than 15 seconds but he was not willing to follow the standard until I became upset and pushy.
David S. le
U-Haul could not have done better! Renting from U-Haul was the best! Everyone was so kind and helpful. I will always rent from U-Haul from now on!! They went way above and beyond the extra mile for me!!
Marques W. le
Change the name of the Uhaul share 24/7 to something else because it is not 24/7. If the store is closed then there is nothing that can be done on your phone.
Ronald M. le
Eazy pick-up. It was great but the truck needed to have and A/C and the brake dash lights would come on from Time to time.
Bethany B. le
The worker there. A female wasn't even going to let us in to exchange tow after another worker told is to . Said he was going to call it in over the radio. She was just lazy with bad customer service
Vigen N. le
My husband is the one that returns the truck and he said he’s had no issue with the people at UHaul Truck Rental on D St. San Bernardino CA.
Charles H. le
maybe quicker check in's and returns
Francisco C. le
A+Customer Service Thank You Thank You to All the staff at this location and the one on foothill where reservation was started All Staff very Customer Dedicated Can not Thank You Enough Knowledge Great Team Atmosphere ProActive and Attentive to detail solution oriented Acknowledge all
Nick A. le
Having only ONE delivery person for the entire Inland Empire is absolutely ridiculous. VERY DISAPPOINTED. Manager of facility was not at all accommodating or concerned with my issue. They told me, "that's the way it is". U-Haul should not operate here if they can't do an adequate job. Their delays and incompetence caused me a great deal of stress and unnecessary aggregation.
Nelson M. le
the truck has a bad smell and the sun visor kept falling down needs to be fix.
Donal W. le
Have a friendly staff meet and great you as you return your equipment.
LA RHONDA C. le
Above and beyond. Safe. Easy. No problems. Thank you.
antonio a. le
Uhaul over charges, I had to pay more for a 10' truck than I paid for a 20'. Jesus has NO Customer service skills. Instead of helping me to rent the best truck for the money he told me to hurry up and decide so he could move onto the next victim,
Danny P. le
TIME IS MONEY!!! TIME IS OF THE ESSENCE HERE IN THIS BUSINESS. EVERY customer comes FIRST as they get there! We have a time of RENTED time. It does not INCLUDE an employee's time to make CHIT CHAT with another customer. Over and over again!! GET NEW EMPLOYEES
Guadalupe N. le
Just wanted to comment on how easy it was to pick up and drop off. Very happy with the service (other than the initial reserving online was a bit of a problem) I just hope that the next time I need to rent a U-Haul, it won’t be so difficult.
Joe F. le
Good customer service. Answer all my questions with clarity and patience. Thank you
Latroy B. le
Josh was a very understandable and organize manager at the U-Haul on D Street in San Bernardino I appreciate the Love Tonight Show the really help me out I will recommend that location to anyone
elisa A. le
The guy that checked us in saw me when I arrived at 1030 am. He walked out didnt say nothing and came back one hour later. And the other person there said they can't help. Poor service from the front desk. They didnt care at all!
Pamela M. le
More people at service counter
Lawrence G. le
Jesus really knows his stuff. I've rented here many times and it's always quick and easy pick up and drop off.
Jacinto C. le
Todo muy bien
Jessica T. le
Horrible service. Reserved a truck online. Received a confirmation after being on the phone for hours. Went to pick up the truck. They told me they did not have the truck I ordered. Stated “heather” emailed and left me a voicemail. Never received an email or phone call. Drove 45 min to pick up a truck at another location! Go to return it at the location U-Haul arranged for me. They would not take the truck because it was too big. They sent me to another location. That location did not take it and then sent me to another location. Finally after driving for an hour a place accepts it. Terrible service all around. Will never use U-Haul again or recommend it to anyone l.
Angel S. le
Everything was done in a professional manner
Kenneth C. le
Awesome experience!
Ashley R. le
Communicate more with your customer on the process and fees, also stick to the timeline the customer reserved! I was given LESS then 24 hrs to load my box when I originally reserved it for 3 days!??! I was treated horrible by the main manager in charge of telling the drivers where to be and to go, etc. Literally he said over the phone what do you want me to do then when I was not given the full 3 days I ORIGINALLY reserved online. I would have appreciated better service. COMPLETELY HORRIBLE! ALSO moving from California to Texas and it was not communicated to me another shipping/delivery fee from the San Antonio Uhaul facility to the address I provided originally! I was under the impression the total price from California to Texas was everything, NO! The website does not tell you nor did it specify another fee, ALSO it was not communicated that my box was going to a facility?! I gave a final address here in San Antonio TX TO HAVE THE BOX DELIVERED HERE!? So frustrating! Improve your website! The only happy experience was BJ who was able to get me my box on time from San Antonio. A complete breath of fresh air, but besides that the whole experience was HORRIBLE! IMPROVE YOUR WEBSITE! And better COMMUNICATION!
richard W. le
This was by far the worst experience of any sort in my entire life. The last straw was yesterday when I was yelled and hung up on by your driver after her truck broke down..NEVER EVER WOULD I USE UHAUL FOR ANYTHING AGAIN..I WAS A LOYAL CUSTOMER PRIOR TO THI.
Ronald S. le
Had it moved to Yucca Valley and it cost me 1000 bucks
RICHARD Q. le
Fast and efficient
Gilroy G. le
My mother passed away in Feb 2019. She lived in the same home 45 years. I had to get started clearing out her estate and it was not easy phiscally and emotionally. Thanks to Jesus, Josh, and the whole staff at U-Haul at D st.& Mill st. San Bernardino. They have been professional, helpful, and compassionate with my need for all the equipment necessary for this move. Thanks for listening about my loss Guys. GilRoy Joseph Garcia.
Christopher P. le
Rental was previous scheduled for pick up at the location on Baseline and Tippecanoe in San Bernardino. But when arrived the previous rental customer had yet to return the Auto trailer. A phone call from the store would have been nice letting me know the trailer was unavailable would have been nice and the reservation could be moved to another store. The staff at both location where wonderful.
Ruby S. le
It was small but easy to find.
Evelyn L. le
Great customer service at dispatch and on my return.
Gilroy G. le
This is a top notch business here at U-Haul D- street× Rialto Avenue San Bernardino. All the staff are great.
ROXANNE J. le
Keep up the good work!
Stephen H. le
We had 26’ truck - very noisy, the driver window didn’t seal, the steering was terrible and we broke down on the freeway with a throttle sensor problem. Uhaul roadside assistance was awesome however, when we dropped our truck off we found out that we never should have had an order truck like that for a 1300 mile trip because those trucks were being phased out. We made our reservation well in advance for a newer truck to be sent to our pickup location. The gentleman that runs this location is very nice and we have nothing against his establishment, but we will be more cautious about the quality of our transportation in the future.
sheila s. le
Pros to the max.
Robert W. le
The truck was clean,at the location I reserved and I was in and out in7 minutes. I was very satisfied with the service and equipment
JOSEPH A. le
Jesus is awesome, i rent trailers monthly and i never sem to have issues with him. I do with others.
Gilroy G. le
I want to thank Jesus, Josh, and all the other staff that helped me with all my questions, and needs. Everytime I go to the this U-Haul facility I recieve top notch service and these people are always professional, courteous, and great attitudes. Thank You guys at Rialto and D street San Bernardino Ca.
david w. le
Equipment had a balding tire on the trailer. Young worker did not know how to change a tire. General manger had to change tire as well as fix the truck fuses that was rented by redlands ca location.
howard m. le
Good people - very friendly and efficient.
Gilroy G. le
I am e frequent customer of this location. The manager Jesus Garcia and all the staff that I have encountered have been absolutely professional, courteous, I appreciate the service and always thank them for that.
MARCO L. le
Thank you for your services.
Michael L. le
Always available
Valerie O. le
The rep was rude didn't communicate very much. He didn't take us inside or give us a receipt and didn't discuss any additional fees. Said we we're good to go later in he charged my card for more miliage and gas. Very unfortunate
Reginna C. le
Officer workers need training on customer service. One young man was really great. He showed me the van and locked up the building at the end of the day. I had trouble using my iphone to check the vehicle in at 5:15 pm. One girl did not have a clue and just shrugged me off. The young man took time to help. Another concern was that my contract ended at 6:00 pm, but the store closed at 5:00 pm. I had to rush.
Anthony S. le
It's just when we picked up both trucks and it was said that they had a half of a tank of fuel and neither one of trucks had it.
Tammie P. le
Have more customer service reps available. I stood in a line of 6 people when I had reservations. I took over 30 minutes to get waited on.
RAYMOND R. le
Instead of one counter person thier should be two and and at lease three persons out side at all times . THANK YOU WAS VERY HAPPY AND PLEASED...
Darin L. le
No issues turning in unit. We were told he was going to turn in a ticket to refund the added insurance.
thomas g. le
I talked to 3 people during setting up my order. Each one gave me a different time frame for when it would arrive. They all said the same thing, it's put in the computer and it tells them the delivery date, which makes sense, up until why the same pickup dates gave them different delivery dates.
james j. le
Nothing service was great
Faustino M. le
Your employees were rude and untrained. The employee at register treated me like I was just in his way. He tells a nother staffer to hook up the caddy he hooked it up wrong I left picked up car dropped off caddy,Victor clipboard in hand doesn't look at me ,and says take caddy to back lot I come back he asks me did I get checked in yet I can go on at least 3 more examples but why
Meagan W. le
Charged me for fuel when I refueled before return. Totaly inconvenience me to go back down there to get refund as I had prior engagements. Lack of communication with employees caused the fuel mix up.
Joshuah M. le
Honestly I was disappointed I had a time schedule to stick to. I arrived on time attempted to check in and get my equipment on the app and equipment was not assigned to me. I then had to wait 30 min in the store and 20 of which was waiting for someone to even acknowledge me being there. The equipment I reserved was not ready and I had to use something other than what I reserved! I was very disappointed with my experience! The van had such little fuel I had to get fuel before I could do anything. Overall a terrible experience I would rather go elsewhere!
Lawrence G. le
Everytime I go here it's a great experience. Jesus needs a vacation. Lol. He's ALWAYS THERE!!
kyle b. le
Was given several different drop off times. Kept getting later and later. Consistently given incorect and changing information. No one seemed to be able to agree or actually know what was going on.
Rosabel Y. le
the problem was with DISPATCH giving the wrong info about what equipment was available in San Bernardino
Alfreda T. le
I like this manager, I has a couple of problems and called left a message with the customer service center, the manager called me the next day and took are of everything. At first I was thinking I would not come back to this location but, now this will be my first chose before going anywhere else.
Walter E S. le
Great employees.
Jhonathan R. le
Fast and Easy return. A helpful employee who took my rental back.
Gilroy G. le
Thanks to Jesus Garcia. And the other staff
Robert M. le
I used the U Box containers and was very pleased as to the service I received from this location.
Steve L. le
Ever thing was good Just need a little more help at the front Coner One guy is not a enough. But I got what was needed to get me moved. Thanks u haul
ROY G. le
Facility and staff are very professional, courteous, and knowledgeabl of service.
Gabriel A. G. le
One of your representatives was rude. I was in the store waiting in line to return my keys when he just got up and told me and other person waiting in line that they were closed and kicked us out the store. So I asked him, I'm here to return a truck! and he said to just leave the truck were it is and drop off the keys in the drop box. After a long day of moving I didn't appreciate that type of service.
Chris J. le
The equipment worked fine, my pick up experience was not good, my drop off experience was great! People in San Bernardino are not familiar with their computer system and were not able to facilitate a simple wardrobe box purchase and then return. I was charged twice for the same item when I purchased it and then could not find the transaction in the system two days later to return it. The people in Knoxville got it done quickly and efficiently!
ROY G. le
This facility is top notch and the staff are professional,and very courteous. ThankYou
Ena M. le
Keep the ground free of debri and trailer drop off Location/Yard clean and well paved to protect customer vehicle and U-Haul Equipment. Containers of medical marijuana, condom wrappers and other strange objects were littered on the floor.
Edgar C. le
Just make sure everything is in the truck, I rented a dozen blankets from you guys and when I got home the blankets where not in there. We had to use our blankets and comforters.
Kevin O. le
Well, the manager at the original place of pick up (3909 Hallmark Parkway) failed to input my rental in the system so when I arrived at 7am nobody knew about it. I didn't get my rental til about 1000am. This was after customer service called me and apologize for his mistake! He never called to attempt to correct his error. He had his employer do it.... Coward!!
Israel G. le
Wash the vehicle inside and out. The truck smelled like cigarettes and smoke
Mohammed S. le
Did uboxes, they brought to my home. cant complain.
Michael M. le
Hey my name is Caitlyn I had a Storage unit there but I moved out because me and my husband couldn’t afford it anymore because money is been really short with me and my husband I didn’t really appreci
Abimbola M. le
Always a pleasure doing business with U-haul.
Denise K. le
Very helpful, thank you!
Elaine P. le
The ladies that brought my Uboxes were very nice and efficient.. I answered yes to the condition of the facility but I was never at the facility. They just delivered them and picked them up.
Bruce J. le
First container delivered 6 hours late! After several phone calls, "where are you?" They gave me a $50 discount for my troubles. First day letter grade D, Second day A (I ordered two pods)
Michelle S. le
Excellent customer service!
RAYMOND A. le
Fare customer service
KeVonne S. le
Very kind and helpful
cara b. le
Jesus was more than nice.
TERRI J. le
Average rating due to the fact that all of the Uhaul locations whether in Georgia or California were too busy for the 1 or 2 employees working!!! They work these poor people to death!! wow
Barbara R. le
I never visited the San Bernardino facility. I did deal with them on the phone, and everyone I talked to was very polite, friendly, and informative. The person that delivered my boxes was the best.
sean s. le
It’s a Homeless people hang out. When I moved my belongings out, there were dead roaches in the unit. As my wife and I were loading the truck, people were in the hallway smoking a cigarette.
VANESSA S. le
I REALLY liked that my rent did not increase over time. I would have liked an easier way to get items from between the first and second floor but know that it isn’t possible due to the build
DEBRA S. le
The service was above excellent, especially the professionalism of the staff members, and the manager. Everyone was very courteous and always answered any questions I had. The place was clean and saf
Stephen B. le
Very helpful and friendly
Terry J. le
Issues and problems with the delivery of my U boxs. They were not delivered as ordered they came on trailers which made it extremely difficult to unload the excuse was a broken down truck.
Russell F. le
The price was right.
Ebony W. le
Steven was outstanding. Great customer service. He took care of me and explain everything too me in a professional manner. Sarah was outstanding. I spoke with her on the phone to make reservations
Francesco P. le
fine
Julia M. le
Did not go inside the facility! All business was by phone!
TONY F. le
The Staff was very help whenever l had an issue. They would either handle it right there and then or get back to me Promptly. Yes l would recommend your Facility to friends and family. Thank you.
GLORIA F. le
The rates changed on me three time during my rental $5.00 a month more each time
Sally B. le
Staff are very helpful and friendly!
jeff w. le
I had a great experience with this U-Haul facility. I would recommend it to friends. The storage locker itself (1065, in the climate controlled section) wasn't lit at all, but I got by with a flashlig