Évaluations des clients U-Haul Moving & Storage of Downtown San Bernardino

Have reserved equipment ready and available when customer come to pick it up. San Bernadino and Redlands locations do not coordinate assets. While I waited for hours to get my reserved u boxes 2 other families were told their reserved equipment was not available and they were left hanging in the breeze with no other alternative available. I was told repeatedly that I could have a shipper pick up the full boxes from the yard to transport to Alaska, then told after I delivered the boxes and I was back inAlaska that could not happen due to Liability ???? However I could have a private individual pick them up??? Liability??? UHaul is messed up and needs to tighten their business model. I will never recommend UHaul to anyone as a moving option.

good service, Thank you

The truck wasted too much gas I was supposed to pick up truck at Fontana uhual They didn't have it there Disappointed with uhaul

Wonderful experience

This location was extremely crowded and hard to get into. Once we arrived, no one was there to greet us and we were not sure what to do to return the truck. After about 3 minutes a staff member came over and he was very nice and helpful, but things should have been more clear beforehand.

Not lie to the customer. When you tell the customer that you were not charged for a late charge and they do it anyway ,not very respectful. Poor management responsibility.

None quick and couldn't have asked for better assistance

There were issues every step of the way. Drop off was not delivered til the day after and I wasn't even notified until my delivery window had passed. The next day, they were late again. Pick up was a day late with no notification again. There were several issues with my ubox delivery to my new address that were never mentioned before I tried scheduling, and we're it handled promptly, accurately, and I spent a week calling every day talking to several people to get the help we needed. So disappointed. Moving is stressful as it is and the lack of knowledge and communication made it that much more stressful. Managent was incompetent and unwilling to help, return my calls, or step up to get the issues solved. I'm disappointed to say the least. I never did get a call back from the GM. That's been the theme however, no one seems to want to get things done and it puts a lot of unnecessary stress on the customer. Horrible.

Staff was friendly and helpful! Nothing really bad to say. It got a little busy and could have used one more counter guy but he handled the rush excellently so not really a negative, he could multi-task very well. Great job!

Manager Jesus was very rude, unhelpful, and apathetic. I had to call Customer Service / Corp. 2 times and wait 2 weeks to get my money refunded to my debit as well.

Poor and rude customer service

Excellent service will rent again. THANKS

Friendly staff, very attentive, very professional

Dropbox not very visible

The staff who helped us with our order, pick up and delivery were awesome!!

Staff Jesus and Debbie and all the other staff were really good help I appreciate them alot

The employee was very kind and understanding and understood my frustration with getting the truck. Said will try to get me a discount

The neighborhood is scary but the service and the selection is great!

I ordered q storage facilty.i showed up with a loaded trailer and they told me to go to a different spot and then go back. Shit show. I could turn trailer around and i couldn't get in. Then was told I was blocking entrance. Fucking disaster. Get ur shit together Uhaul u have been around.too long for this bullshit. It was the callcenter and Colorado that didn't inform me. Not her fault. Shitty training i bet.

Jesus was great tons of help finding a storage that worked for us. Very friendly

Convenient to downtown and freeway access.

Initial reservations were messed up, no truck available to tow trailer, no trailer, (someone took the wheels) no uboxes available (all either broken or without covers). The folks in charge of the uboxes wouldn't answer the phone when Victor tried to call them many times for assistance or status of the uboxes. Employee Victor Gutierrez however single handedly saved the day. Got a trailer from another location, repaired and found covers for the uboxes, the truck to tow showed up and he sent me on my way with a smile. Unfortunately he was unable to help two other customers because their reserved vehicles were not available. It was a real zoo there for awhile. I recommend Victor gets a promotion and the local manager get fired. I do not recommend UHaul for unreliability in scheduling or reservations. The crew at the rental office bent over backwards to see an person from out of town with no recourse was taken care of.

Great service and friendly staff.

Hi, The truck is in bad shape: 1. Feels shocking when driving on highway (like the suspension is not working). 2. The serving engine light is on (don't know how long) Please let me know how can I claim for a discount. Thanks.

I said yes about the truck being clean but it could have been better. I just chalked it up as " oh well I am renting a public vehicle". It would have made my life extremely easier to have been able to go one way without having to return the truck to that particilar location. Because of that I had issues getting the truck back on time. I arrived to return the truck 4 mins after closing time and the guy was at least kind enough to inform me that I could drop the keys in the return box. Had I known that I could have returned the truck the previous evening. But the website said no after hour returns. As of yet I still have not been emailed my receipt with total charges to my credit card. Other than that my rental was fine. Thank you

No appliance dollies truck not clean when received horrible

Fast and easy way is always make a reservation

Excellent job!

Every was very nice and helpful, which made my moving that much easier with the use of the truck. THANK YOU!!!

Only complaint I have is that, I was still charged the full amount even though my final receipt shows that I went less miles and was told I would be paid the difference. Can I please get my money back for the miles I didn't use. My final receipt shows $115 and I got charged 132 and change.

Wot use service again ever.

Jesus Garcia took care of my needs very well and in a very professional manner.

I did a reservation online, I went first to another location I got there and they didn't have the truck so I call customer service and they sent me to this location I was supposed to pay like $45 for 3 hours and when I got there they told me it was more then $100 they never told me they charge per miles I will never rent again

Update information on the computer. When calling to confirm, agent should inform customers that equipment is not one way, as well as inform customers which equipment is actually available. I reserved a cargo trailer online, when agent called to confirm, agent should have informed me of the above. Caused me to have to settle for a utity trailer, which is not what I reserved, because od lack of communication on the agents part, I had to go an addiltional 35 miles out of my way, because it was not one way, only in town use

The truck seemed to be geared wrong for the work. Needs to be a 6 or 8 speed transfer. A bluetooth radio upgrade for hands free cell use. For easier communication with other parties traveling with the truck. A USB connection or Aux input for my music the AM/FM reception is hard to find stations I want to hear. (Not to many choices in the high desert of So. Cal.) The 20ft truck drove adequately loaded or empty. Thank you.

Customer service was great yesterday. Ty Nannia.

I had some break-ins from people and missing items but the U-Haul Moving Storage was weeded out from thieves and now I think it's just not being vandalized anymore Courtesy and professional are the staff, which I like and friendly with respect is a plus for me I got a place now but I am skeptical about it just making sure I don't get ripped off, here, that's why I haven't ended my storage unit yet, LA is very unpredictable. And I just want to be cautious about it Eventually I will be ending my stay at the storage unit real soonThank you U-Haul Moving Storage

Clean up the truck. Windshield was very dirty with lots of bugs. Candy on the floor of the cab. Broken glass and used boxes in the truck.

The pick up location was not my original pick location. U-haul sent me to the wrong location and it cost me time and money to go to place that had the right truck for me. The first place I was sent to does not carry any trucks over 10 feet but I ordered a 20 foot and 26 foot. U-haul needs to make a note of which vendors carry what size trucks.

My reservation was not honored as there was no truck when I went to pick it up and the vendor never answered the phone. I was denied the $50 guarantee because I canceled the reservation. I had to make a new reservation and was delayed several hours.

Add more personnel. I like the hours.

Great Team!

Jesus, The G.M. goes above and beyond in helping the customer. Find and promote more like him.

This 26' truck drove fine on surface streets. However once I went past 50 mph on certain parts of the freeway the cabin starting bouncing violently and had to slow way down. I was on a time crunch so I didn't have time to try and return it to see if there was another truck, but I had to call them and let them know. Also the padlock that came with the 26' truck was not working.

clean equipment. staff was friendly and helpful

Joshua was a younger version of Mitch, he made my return quick and easy, I was tired, and he made the end of my day a pleasant experience.

Nothing, everything went well.

The price was outrageous, 180 miles and 4 days equals 684.0⁶0

Put a lil bit more gas on vehicle

The drver was elate wqitjaah tableau box

Very happy With customer service

I've used storage off and on for decades, this was the best storage places ever!

I will definitely return to this U-Haul Storage if I need storage in the future. The staff was very helpful, polite & professional. My unit was very clean and the location was great. (unit 5) Sometimes they were VERY busy & it took a little while to get help, BUT it was very understandable … The young men working were definitely taking care of the customers in a polite and friendly manner.

There is a severe smell of moldyness And quite a few homeless people hanging around inside the building and I think one man took a shower in the restroom while we were there. The working area where the workers were was kept clean and tidy but it’s just sad that there’s so many homeless people hanging around

Victor and the other gentleman were professional and friendly. They deserve a raise or vacation time.

The employee are super helpful and they attentive to all your needs I'm happy we chose U-Haul storage for ourstuff

The experience was overall excellent with a few exceptions; 1. the upstairs storage units did not have a way to get carts downstairs. Other than that it was a great experience

N/A

The storage area was dirty and smelled. Looks like the place has bugs and there was even a rat trap in our unit. Tried to call U-Haul to cancel. Never called me back. Terrible customer service.

Everything was explained perfectly,definitely will rent again from location

...

Very good customer service

Was given several different drop off times. Kept getting later and later. Consistently given incorect and changing information. No one seemed to be able to agree or actually know what was going on.

I used the U Box containers and was very pleased as to the service I received from this location.

Did uboxes, they brought to my home. cant complain.

Hey my name is Caitlyn I had a Storage unit there but I moved out because me and my husband couldn’t afford it anymore because money is been really short with me and my husband I didn’t really appreci

Always a pleasure doing business with U-haul.

Very helpful, thank you!

The ladies that brought my Uboxes were very nice and efficient.. I answered yes to the condition of the facility but I was never at the facility. They just delivered them and picked them up.

First container delivered 6 hours late! After several phone calls, "where are you?" They gave me a $50 discount for my troubles. First day letter grade D, Second day A (I ordered two pods)

Excellent customer service!

Fare customer service

Very kind and helpful

Jesus was more than nice.

Average rating due to the fact that all of the Uhaul locations whether in Georgia or California were too busy for the 1 or 2 employees working!!! They work these poor people to death!! wow

I never visited the San Bernardino facility. I did deal with them on the phone, and everyone I talked to was very polite, friendly, and informative. The person that delivered my boxes was the best.

It’s a Homeless people hang out. When I moved my belongings out, there were dead roaches in the unit. As my wife and I were loading the truck, people were in the hallway smoking a cigarette.

I REALLY liked that my rent did not increase over time. I would have liked an easier way to get items from between the first and second floor but know that it isn’t possible due to the build

The service was above excellent, especially the professionalism of the staff members, and the manager. Everyone was very courteous and always answered any questions I had. The place was clean and saf

Very helpful and friendly

Issues and problems with the delivery of my U boxs. They were not delivered as ordered they came on trailers which made it extremely difficult to unload the excuse was a broken down truck.

The price was right.

Steven was outstanding. Great customer service. He took care of me and explain everything too me in a professional manner. Sarah was outstanding. I spoke with her on the phone to make reservations

fine

Did not go inside the facility! All business was by phone!

The Staff was very help whenever l had an issue. They would either handle it right there and then or get back to me Promptly. Yes l would recommend your Facility to friends and family. Thank you.

The rates changed on me three time during my rental $5.00 a month more each time

Staff are very helpful and friendly!

I had a great experience with this U-Haul facility. I would recommend it to friends. The storage locker itself (1065, in the climate controlled section) wasn't lit at all, but I got by with a flashlig