Customer Reviews for U-Haul Moving & Storage of Downtown San Bernardino

Évaluation :

5

This uhaul location was fantastic. I still have one storage locker there. I had two. I can't say enough how helpful the staff was to me over the years.

Évaluation :

1

When the boxes arrived they were hours late. Staff wasn't considerate.

Évaluation :

5

Nothing. But Kareem is an excellent employee of yours

Évaluation :

3

The Representative that served me was not customer friendly. He told me he had to charge up front 100 miles and I would be reimbursed upon return of the uhaul. The other Representative told a customer he only needed to put 15 miles up front. The vehicle was on less than 1/4 of a tank of gas and the Representative would not put any fuel in the vehicle.

Évaluation :

3

After the experience we had earlier in the day with a cancellation of my trailer in Big Bear CA these folks were the saving grace and very pleasant to work with.

Évaluation :

4

Don't wait 30 minutes to call the customer to go to another location .

Évaluation :

5

I have great experience thank you 😊

Évaluation :

5

Stay doing what your doing to keep up the good work 👍

Évaluation :

1

It's not the location it's Uhaul I would never recommend Uhaul to anyone as a matter of fact I'm already on Instagram Tik tok and ill be going to Facebook next to post my story of pictures and video of my miserable experience. And yes my people are ready to repost my story because everyone one knows how bad my move with Uhaul. Uhaul sucks!!!!

Évaluation :

5

I normally go.to the Tippecanoe and Baseline location. I did not appreciate getting a calli the night before informing my truck will not be available at Tippecanoe but D Street and Rialto Ave had the truck. I found the D St and Rialto Av much better, and staff very helpfull. Going forward that will be my new location.

Évaluation :

3

I've never used uhaul before and was shocked of the price.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Awesome & friendly service this place to me is recognized as a blessing also with low prices! Thank you U-Haul God bless you all! 🙏🏼

Évaluation :

5

Perfect for everything I need to do

Évaluation :

5

Your staff did an amazing job from start to finish. There was a small mishap with one of the boxes but your team was so communicative the entire time. Thankfully, no damage was done to the contents in the boxes. Fantastic job and I will highly recommend your services to others. Thank you for an amazing job!

Évaluation :

5

Best customer service

Évaluation :

5

I tried to drop-off the rental truck (which happened to be after-hours) and was totally confused on proper procedure in correct drop offs. My application kept freezing when attempting to input mileage and gas levels. I searched for a drop box but couldn't find anything. I tried calling the after-hours emergency number (posted on door) to only reach no one. They charged me for a dolly that wasn't in my possession and the mileage levels were incorrect because I never had the opportunity to input the data on my phone app. Need accessable customer service.

Évaluation :

3

pick up of containers was not done as planned according to the schedule and the HOA is upset with me and I may get a fine for having them in the driveway an extra day.

Évaluation :

5

Wait time on hold is ridiculous

Évaluation :

3

Small parking lot. Employee didn't show me how to use tire straps on car transport. Overall was ok.

Évaluation :

5

LOVE THE MOBILE CHECK IN AND OUT.

Évaluation :

5

Fast friendly service.

Évaluation :

5

The manager here provided excellent customer service. He was friendly and check the air in not only the auto transport I was picking up but also the 10' truck I had picked up earlier in the day from another Uhaul location. Friendly and proficient. I would want this guy working for me or on my team. I wish I had his name. Younger guy, worked for the company for several years, was the location manager I believe.

Évaluation :

5

SIMPLE ! Treat others as you would appreciate being treated . Example .. After getting a 15 foot van in a brief time at 7am ... at 81 years of age , with a with my son and a couple of friends ,I began a very long arduous day demolishing ,loading, taking full loads from my 5000 sf warehouse the to local dump . After emptying, cleaning returning the truck at 5pm I returned to my office . I realized later that I couldn't find my i phone with info of credit card , ID , bank accounts etc !! I I LOOKED EVERYWHERE I HAD BEEN ...ROOM BY ROOM.... NOTHING. Couldn't call U Haul . Drove back to U Haul...Found attendant who checked records for the truck . Noted that it was still waiting across the street to be serviced ... walked over quickly ahead of me ....In a short time ...in the distance I saw him waving...as he got closer , I began to hear him with my hearing aids .. " I FOUND IT !!... IT WAS UNDER THE SEAT " I SCREAMED !!! " BLESS YOU , BROTHER ! Muchas gracias ." He was probably in his twenties ...All in this TOGETHER .

Évaluation :

5

You guys always come through

Évaluation :

5

It wasn't expensive.

Évaluation :

5

Thank you. Employees were always professional, polite, and helpful.

Évaluation :

5

We are still awaiting our credit for the guarantee from not having the equipment available at the other location for 50 dollars

Évaluation :

5

Ecelent service thank you

Évaluation :

5

Employees were very helpful and quick to attend to customers.

Évaluation :

2

Have reserved equipment ready and available when customer come to pick it up. San Bernadino and Redlands locations do not coordinate assets. While I waited for hours to get my reserved u boxes 2 other families were told their reserved equipment was not available and they were left hanging in the breeze with no other alternative available. I was told repeatedly that I could have a shipper pick up the full boxes from the yard to transport to Alaska, then told after I delivered the boxes and I was back inAlaska that could not happen due to Liability ???? However I could have a private individual pick them up??? Liability??? UHaul is messed up and needs to tighten their business model. I will never recommend UHaul to anyone as a moving option.

Évaluation :

5

good service, Thank you

Évaluation :

3

The truck wasted too much gas I was supposed to pick up truck at Fontana uhual They didn't have it there Disappointed with uhaul

Évaluation :

5

Wonderful experience

Évaluation :

3

This location was extremely crowded and hard to get into. Once we arrived, no one was there to greet us and we were not sure what to do to return the truck. After about 3 minutes a staff member came over and he was very nice and helpful, but things should have been more clear beforehand.

Évaluation :

5

Not lie to the customer. When you tell the customer that you were not charged for a late charge and they do it anyway ,not very respectful. Poor management responsibility.

Évaluation :

5

None quick and couldn't have asked for better assistance

Évaluation :

1

There were issues every step of the way. Drop off was not delivered til the day after and I wasn't even notified until my delivery window had passed. The next day, they were late again. Pick up was a day late with no notification again. There were several issues with my ubox delivery to my new address that were never mentioned before I tried scheduling, and we're it handled promptly, accurately, and I spent a week calling every day talking to several people to get the help we needed. So disappointed. Moving is stressful as it is and the lack of knowledge and communication made it that much more stressful. Managent was incompetent and unwilling to help, return my calls, or step up to get the issues solved. I'm disappointed to say the least. I never did get a call back from the GM. That's been the theme however, no one seems to want to get things done and it puts a lot of unnecessary stress on the customer. Horrible.

Évaluation :

4

Staff was friendly and helpful! Nothing really bad to say. It got a little busy and could have used one more counter guy but he handled the rush excellently so not really a negative, he could multi-task very well. Great job!

Évaluation :

1

Manager Jesus was very rude, unhelpful, and apathetic. I had to call Customer Service / Corp. 2 times and wait 2 weeks to get my money refunded to my debit as well.

Évaluation :

1

Poor and rude customer service

Évaluation :

5

Excellent service will rent again. THANKS

Évaluation :

5

Friendly staff, very attentive, very professional

Évaluation :

5

Dropbox not very visible

Évaluation :

4

The staff who helped us with our order, pick up and delivery were awesome!!

Évaluation :

5

Staff Jesus and Debbie and all the other staff were really good help I appreciate them alot

Évaluation :

5

The employee was very kind and understanding and understood my frustration with getting the truck. Said will try to get me a discount

Évaluation :

5

The neighborhood is scary but the service and the selection is great!

Évaluation :

1

I ordered q storage facilty.i showed up with a loaded trailer and they told me to go to a different spot and then go back. Shit show. I could turn trailer around and i couldn't get in. Then was told I was blocking entrance. Fucking disaster. Get ur shit together Uhaul u have been around.too long for this bullshit. It was the callcenter and Colorado that didn't inform me. Not her fault. Shitty training i bet.

Évaluation :

4

Jesus was great tons of help finding a storage that worked for us. Very friendly

Évaluation :

5

Convenient to downtown and freeway access.

Évaluation :

3

Initial reservations were messed up, no truck available to tow trailer, no trailer, (someone took the wheels) no uboxes available (all either broken or without covers). The folks in charge of the uboxes wouldn't answer the phone when Victor tried to call them many times for assistance or status of the uboxes. Employee Victor Gutierrez however single handedly saved the day. Got a trailer from another location, repaired and found covers for the uboxes, the truck to tow showed up and he sent me on my way with a smile. Unfortunately he was unable to help two other customers because their reserved vehicles were not available. It was a real zoo there for awhile. I recommend Victor gets a promotion and the local manager get fired. I do not recommend UHaul for unreliability in scheduling or reservations. The crew at the rental office bent over backwards to see an person from out of town with no recourse was taken care of.

Évaluation :

5

Great service and friendly staff.

Évaluation :

3

Hi, The truck is in bad shape: 1. Feels shocking when driving on highway (like the suspension is not working). 2. The serving engine light is on (don't know how long) Please let me know how can I claim for a discount. Merci.

Évaluation :

4

I said yes about the truck being clean but it could have been better. I just chalked it up as " oh well I am renting a public vehicle". It would have made my life extremely easier to have been able to go one way without having to return the truck to that particilar location. Because of that I had issues getting the truck back on time. I arrived to return the truck 4 mins after closing time and the guy was at least kind enough to inform me that I could drop the keys in the return box. Had I known that I could have returned the truck the previous evening. But the website said no after hour returns. As of yet I still have not been emailed my receipt with total charges to my credit card. Other than that my rental was fine. Merci

Évaluation :

3

No appliance dollies truck not clean when received horrible

Évaluation :

5

Customer service was great yesterday. Ty Nannia.

Évaluation :

3

I had some break-ins from people and missing items but the U-Haul Moving Storage was weeded out from thieves and now I think it's just not being vandalized anymore Courtesy and professional are the staff, which I like and friendly with respect is a plus for me I got a place now but I am skeptical about it just making sure I don't get ripped off, here, that's why I haven't ended my storage unit yet, LA is very unpredictable. And I just want to be cautious about it Eventually I will be ending my stay at the storage unit real soonThank you U-Haul Moving Storage

Évaluation :

5

I've used storage off and on for decades, this was the best storage places ever!

Évaluation :

5

I will definitely return to this U-Haul Storage if I need storage in the future. The staff was very helpful, polite & professional. My unit was very clean and the location was great. (unit 5) Sometimes they were VERY busy & it took a little while to get help, BUT it was very understandable … The young men working were definitely taking care of the customers in a polite and friendly manner.

Évaluation :

1

There is a severe smell of moldyness And quite a few homeless people hanging around inside the building and I think one man took a shower in the restroom while we were there. The working area where the workers were was kept clean and tidy but it's just sad that there's so many homeless people hanging around

Évaluation :

5

Victor and the other gentleman were professional and friendly. They deserve a raise or vacation time.

Évaluation :

5

The employee are super helpful and they attentive to all your needs I'm happy we chose U-Haul storage for ourstuff

Évaluation :

5

The experience was overall excellent with a few exceptions; 1. the upstairs storage units did not have a way to get carts downstairs. Other than that it was a great experience

Évaluation :

5

S.O.

Évaluation :

1

The storage area was dirty and smelled. Looks like the place has bugs and there was even a rat trap in our unit. Tried to call U-Haul to cancel. Never called me back. Terrible customer service.

Évaluation :

5

Everything was explained perfectly,definitely will rent again from location

Évaluation :

5

...

Évaluation :

5

Very good customer service

Évaluation :

1

Was given several different drop off times. Kept getting later and later. Consistently given incorect and changing information. No one seemed to be able to agree or actually know what was going on.

Évaluation :

5

I used the U Box containers and was very pleased as to the service I received from this location.

Évaluation :

5

Did uboxes, they brought to my home. cant complain.

Évaluation :

5

Hey my name is Caitlyn I had a Storage unit there but I moved out because me and my husband couldn’t afford it anymore because money is been really short with me and my husband I didn’t really appreci

Évaluation :

5

Always a pleasure doing business with U-haul.

Évaluation :

5

Very helpful, thank you!

Évaluation :

5

The ladies that brought my Uboxes were very nice and efficient.. I answered yes to the condition of the facility but I was never at the facility. They just delivered them and picked them up.

Évaluation :

3

First container delivered 6 hours late! After several phone calls, "where are you?" They gave me a 50 $discount for my troubles. First day letter grade D, Second day A (I ordered two pods)

Évaluation :

5

Excellent customer service!

Évaluation :

4

Fare customer service

Évaluation :

5

Very kind and helpful

Évaluation :

5

Jesus was more than nice.

Évaluation :

3

Average rating due to the fact that all of the Uhaul locations whether in Georgia or California were too busy for the 1 or 2 employees working!!! They work these poor people to death!! wow

Évaluation :

5

I never visited the San Bernardino facility. I did deal with them on the phone, and everyone I talked to was very polite, friendly, and informative. The person that delivered my boxes was the best.

Évaluation :

1

It's a Homeless people hang out. When I moved my belongings out, there were dead roaches in the unit. As my wife and I were loading the truck, people were in the hallway smoking a cigarette.

Évaluation :

4

I REALLY liked that my rent did not increase over time. I would have liked an easier way to get items from between the first and second floor but know that it isn't possible due to the build

Évaluation :

5

The service was above excellent, especially the professionalism of the staff members, and the manager. Everyone was very courteous and always answered any questions I had. The place was clean and saf

Évaluation :

5

Very helpful and friendly

Évaluation :

3

Issues and problems with the delivery of my U boxs. They were not delivered as ordered they came on trailers which made it extremely difficult to unload the excuse was a broken down truck.

Évaluation :

5

The price was right.

Évaluation :

5

Steven was outstanding. Excellent service à la clientèle. He took care of me and explain everything too me in a professional manner. Sarah was outstanding. I spoke with her on the phone to make reservations

Évaluation :

3

fine

Évaluation :

5

Did not go inside the facility! All business was by phone!

Évaluation :

4

The Staff was very help whenever l had an issue. They would either handle it right there and then or get back to me Promptly. Yes l would recommend your Facility to friends and family. Merci.

Évaluation :

3

The rates changed on me three time during my rental 5,00 $ a month more each time

Évaluation :

5

Staff are very helpful and friendly!