Évaluations des clients U-Haul Moving & Storage of Downtown San Bernardino
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Downtown San Bernardino
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Timothy C. le
The staff was VERY unprofessional. They were sampling music on each other's phones instead of helping customers. The employee who completed my paperwork slurped on a nearly empty Starbucks drink the entire time. Also, he took a photo of my driver's license with his personal cell phone. Not sure if it is stored on his phone or not but I will be following up with U-Haul. When I asked what the tire pressure should be he didn't know and finally said 32 psi which was incorrect per the rating on the tire which the decal on the trailer said to use for the cold pressure. If U-Haul wasn't the only one way trailer rental company I would never have used them. Finally, I was initially directed to drop off the trailer at a location that was almost 10 miles away. When I asked about another location a different employee indicated a preference on the paper work that I could call an 800 number when I got to Seattle for a drop off location. However just after picking up the trailer I received a phone message directing me to drop off the trailer at the first location. So much for checking the box about calling for a drop off location. Anyway, when I got to Seattle I did call the 800 number and the woman I spoke with was very helpful and directed me to a much more convenient location.
Coleen M. le
Pay more attention when a customer is talking. Listen and respond to questions and concerns.
Susan G. le
The employees at this location were very nice and helpful. If I lived closer to this location I would go often. Unfortunately I live closer to City of Industry and the U-Haul there has NOT so helpful people. Overall my experience with this location was great!!
Emmanuel J. le
Jesus was very helpful in hooking up the trailer. I just wished he explained to me what to expect and what happens to the contract after that.
brant Y. le
Great experience,a little busy at pickup time first thing in the morning but that is to be expected... staff was great and did their best to get us all going.
Rey F. le
Car transport was old, straps worn out and the driver side broke while tightening today. I’ve been renting from uhaul for years and never as disappointed as today.
Javier M. le
good customer service!
Patricia C. le
There’s nothing wrong service was great at this location everything was done in a timely manner service was excellent thank you for a great staff
Renee A. le
Thank you for your great customer service.
Iddie J. le
Faster check in and out
Howard B. le
The gas meter was on E.??????
Jessie B. le
The service is slow I waited 15-20 minutes to be helped because the one associate that was running the front desk was in the back and the other was busy he passed me a few times going between the front and back areas before letting myself and other customers that were waiting know that they would be a a bit longer before we would be helped they seem short handed I was treated well by the staff throughout the whole process this location has a great staff but could use some extra help.
Denise R. le
I would like to say the person at the uhaul in rialto on foothill San Bernardino was the best very nice and helpful
Sean M. le
Uhaul did a great job and went above and beyond to get our box here days early.
Jacob S. le
Done correctly all the way around!
Daniel B. le
No need to improve. I've been at this store several times and they always have what I need at low cost. The guys are very friendly and knowledgeable. Thank you.
Monique L. le
While the gentlemen who were working in the morning were very nice and professional, they were definitely short handed. My pickup time was 8am and due to peak business and only two men working, it took an hour to get my reservation handled, most of which was wait time.
Jennifer L P. le
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cutrenia s. le
Very good customer service
kyle b. le
Was given several different drop off times. Kept getting later and later. Consistently given incorect and changing information. No one seemed to be able to agree or actually know what was going on.
Robert M. le
I used the U Box containers and was very pleased as to the service I received from this location.
Mohammed S. le
Did uboxes, they brought to my home. cant complain.
Michael M. le
Hey my name is Caitlyn I had a Storage unit there but I moved out because me and my husband couldn’t afford it anymore because money is been really short with me and my husband I didn’t really appreci
Abimbola M. le
Always a pleasure doing business with U-haul.
Denise K. le
Very helpful, thank you!
Elaine P. le
The ladies that brought my Uboxes were very nice and efficient.. I answered yes to the condition of the facility but I was never at the facility. They just delivered them and picked them up.
Bruce J. le
First container delivered 6 hours late! After several phone calls, "where are you?" They gave me a $50 discount for my troubles. First day letter grade D, Second day A (I ordered two pods)
Michelle S. le
Excellent customer service!
RAYMOND A. le
Fare customer service
KeVonne S. le
Very kind and helpful
cara b. le
Jesus was more than nice.
TERRI J. le
Average rating due to the fact that all of the Uhaul locations whether in Georgia or California were too busy for the 1 or 2 employees working!!! They work these poor people to death!! wow
Barbara R. le
I never visited the San Bernardino facility. I did deal with them on the phone, and everyone I talked to was very polite, friendly, and informative. The person that delivered my boxes was the best.
sean s. le
It’s a Homeless people hang out. When I moved my belongings out, there were dead roaches in the unit. As my wife and I were loading the truck, people were in the hallway smoking a cigarette.
VANESSA S. le
I REALLY liked that my rent did not increase over time. I would have liked an easier way to get items from between the first and second floor but know that it isn’t possible due to the build
DEBRA S. le
The service was above excellent, especially the professionalism of the staff members, and the manager. Everyone was very courteous and always answered any questions I had. The place was clean and saf
Stephen B. le
Very helpful and friendly
Terry J. le
Issues and problems with the delivery of my U boxs. They were not delivered as ordered they came on trailers which made it extremely difficult to unload the excuse was a broken down truck.
Russell F. le
The price was right.
Ebony W. le
Steven was outstanding. Great customer service. He took care of me and explain everything too me in a professional manner. Sarah was outstanding. I spoke with her on the phone to make reservations
Francesco P. le
fine
Julia M. le
Did not go inside the facility! All business was by phone!
TONY F. le
The Staff was very help whenever l had an issue. They would either handle it right there and then or get back to me Promptly. Yes l would recommend your Facility to friends and family. Thank you.
GLORIA F. le
The rates changed on me three time during my rental $5.00 a month more each time
Sally B. le
Staff are very helpful and friendly!
jeff w. le
I had a great experience with this U-Haul facility. I would recommend it to friends. The storage locker itself (1065, in the climate controlled section) wasn't lit at all, but I got by with a flashlig