Customer Reviews for U-Haul Moving & Storage of Downtown San Bernardino

Évaluation :

5

All employees were kind and helpful

Évaluation :

5

Nothing. You guys are doing great. Thanks for the quick help.

Évaluation :

3

Although I reserved a truck with a dolly, one was never given to me. They tried to give my truck to someone else and changed pick up addresses withouttelling me flat out during the confirmation call. Not happy with the service I recieved at all.

Évaluation :

5

Excellent customer service.. the general manager, was very kind explaining the process in detail. Staff was attentive, will visit this location again. DO BUSINESS WITH THIS LOCATION!!

Évaluation :

5

I can't think of anything that the employees at this location could do to improve anything that they don't already do. Excellent knowledgeable staff. Been going here for years. Uhaul of downtown S B Rocks!

Évaluation :

3

Them price hikes and making you buy their padlocks…not a fan

Évaluation :

3

Reduce equipment rental and miscellaneous purchasing checkout processing time. Customers should allow themselves a miinimum of 45 minutes to completre all transactions and getting underway based on my experience at 5 different locations; reservation or no reservations. Uhaul has a systematic problem that needs to be addresses; the employees are doing their job and are not the problem.

Évaluation :

5

I am so satisfied

Évaluation :

1

Only one employee was inside working, I waited 20 minutes to get help and even when I got help, I waited another 15 minutes to get my key.

Évaluation :

4

I didn't have any problems

Évaluation :

5

Excellen service and I would not change a thing

Évaluation :

5

This particular location is really awesome  The People are Great and the Customer Service is always Excellent!!! ☺️ No Hassle. Easy Communication @ No Guessing. XOXO ❤️ Thank You

Évaluation :

4

I really appreciate thier customer service they are very nice and friendly i would absolutely return again thank you again

Évaluation :

1

Waiting on deposit refund

Évaluation :

5

Friendly and professional drivers and staff, great experience

Évaluation :

5

The worker was very helpful

Évaluation :

5

Great product, would use again.

Évaluation :

4

Return guy where ok not friendly how you expect workers to be but i guess there just workers idk lol

Évaluation :

2

Dolly was missing from uhaul truck even though I paid for it. The keys to the truck was not in the lockbox that was assigned to me.

Évaluation :

5

El manager Miguel exelete totalmente bien

Évaluation :

3

Good service but condition of trailer was below expectations.

Évaluation :

5

Manager was great set us up real quick and easy everyone else who helped us were also great overall great service

Évaluation :

5

This has been a great experience for me. You doing an awesome job to make it easy for the customers thank you very much for all that you do.

Évaluation :

5

Excellent service.

Évaluation :

5

It was so easy to pick up as well as to return. It was very neat and clean. The representatives were very welcoming and helpful.

Évaluation :

5

My favorite location. Guys here treat me like family. Sometimes, you see them running across the street to help their customers like their lives was at stake. Great people 

Évaluation :

5

We didn’t go inside this time - after hours drop off

Évaluation :

1

When I pulled up to return equipment, I opted into self return after waiting for about 10 minutes. Saw a CSR walk out Lock eyes with me and proceed to walk to the hitch bay across the street. I was approached by several other clients needing propane asking if I worked there. I walked inside with my fiancée, to return the key. We waited for the GM to finish up on the phone to hand him the key. A new different CSR walks in and my fiancée give him a heads up that there is a few people waiting for to which he responds "OK, I don't know, I just got here". This location and its employees are a joke. 716058 has fallen short of my expectations. P.s still can't see the dang return slot that well

Évaluation :

5

The employ was professional, quick, excellent.

Évaluation :

5

Very happy with service. They were friendly fast and efficient in both pick up and return of trailer. Ty guys

Évaluation :

5

NA. We really liked this store and we appreciate the service of Miguel. More power to him.

Évaluation :

5

They had trouble with the wiring on two of the trailers but the girl that was helping me switched out the wires and got me going I really appreciated her

Évaluation :

4

The inside of the windshield was very dirty and I had to clean the inside of the windows before I could safely drive the vehicle.

Évaluation :

4

The staff was helpful .

Évaluation :

2

Customer service needs to improve. Starting with when I got there and the next day I return in the trucks everyone I interacted with (different associates) all had an attitude like they didn't want to be there. Every time I asked a question they seem to be bothered that we were asking. I really don't think I will be coming to this U-Haul for my next move. I will do the drive even though it's a bit farther for better customer service and people that genuinely care for the customer.

Évaluation :

5

Very nice people who work there and efficiently fast everything as promised .

Évaluation :

5

Our experience with Uhaul was excellent. Start to finish every person was friendly and helpful. Uhaul made our out of state move seamless!

Évaluation :

3

I have not received my remaining balance for returning the truck

Évaluation :

5

Merci

Évaluation :

5

Very easy. Courteous staff. Affordable prices.

Évaluation :

4

I thought it was great that I could return it at a location closer to home

Évaluation :

4

Billing is very confusing - instead of billing incrementally I rather pay all at once and done with it.

Évaluation :

2

Trailer was returned, but not checked in by staff. Had to make multiple phone calls and provide photographic evidence of the return to reverse erroneous charges.

Évaluation :

5

Excellent

Évaluation :

5

The trucks are great but they do take a lot to put the gas back to where it was when I got it $40 to get it back to 1/8 of a tank but over all it was great

Évaluation :

5

The manager Miguel is fast and efficient, made it a real painless experience I was in and out within about 10 minutes with the truck I needed.

Évaluation :

5

Delivery driver was EXCELLENT

Évaluation :

5

The facility and staff were all excellent, thanks for a great experience!

Évaluation :

5

Angel was so nice and helpful. The truck was new. That location was clean and nice. Very good experience.

Évaluation :

5

S.O.

Évaluation :

5

Excellent

Évaluation :

5

I had no issues with uhaul I paid purchased a lock unloaded needed it for 30 days came to pick up my things asked the counter person you can close out my account no issues went smoothly

Évaluation :

5

Exelente atención de los muchachos que ahí trabajan

Évaluation :

2

Loading dock is very difficult to load or unload.

Évaluation :

5

All good

Évaluation :

4

The receiving employee was kind and informed. Made it quick and easy.

Évaluation :

3

I think there should be more lighting for the downstairs unit that I just transferred to.

Évaluation :

1

Terrible customer service at this location. Lazy people working there. I had a few questions and the girl working there just kept saying "look at the app everything you need to know is on there." She could have answered the questions since i didn't have the app on my phone. They couldn't even explain the process of the rental. They didn't have the dolly I requested available there, i don't know why they have it on the website that they do. The Uhaul had no gas in it, it was on Empty. The truck was clean, it had a couple of dents on it but overall it drove well.

Évaluation :

5

Everything was good. There should be elevator or ramp to carry goods from the second floor to loading/unloading location.

Évaluation :

5

I appreciated that all crew had uniforms, not like some other renters. A professional look no doubt. The young lady that negotiated paperwork and physically disconnected car hauler trailer was awesome.

Évaluation :

5

Great location, everything went well.

Évaluation :

5

I had reserved about 3 weeks ahead they called me to pick it up in Fontana ca. Then tell me they don't have a trailer for me so they found one in san bernardino. But overall it was good

Évaluation :

5

2 employees were very professional and helpful. Thanks everybody!

Évaluation :

3

The UHaul app is not compatible to reservations using a corporate credit card doesn't accept a company name, but then makes the driver himself responsible. It also didn't retain information provided. I found it quite lacking.

Évaluation :

5

The "D" street location in San Bernardino is the best! They are professional and efficient. I referred someone the same day I received services and they thought the service was great too!

Évaluation :

5

It would be nice to have some type of elevator or something to take things to the second floor

Évaluation :

5

Uhaul storage staff were amazing the manager was amazing or whoever the guy was that came and helped me

Évaluation :

4

I would have rated excellent if I didn't lose some very important things that I can never replace when my unit got flooded out. That was hard to get past and I don't know if I even really came to terms with it.

Évaluation :

1

The guy worker was rude when asking a question and he had his head laying down on the desk when I first walked in like if he was resting. So unprofessional also while unloading my stuff into the storage my mover walked out and they just closed the doors behind him while he was about to walk back in to put the lock on my unit. The guy who was on duty was speeding in the parking lot in the uhaul truck he could have ran someone over if they were walking across. This is so dangerous

Évaluation :

5

I have not had a storage in a long time so it's going to take a minute to get use to but I'm loving it so far thank you

Évaluation :

5

I love the app and wallet feature.

Évaluation :

1

Charged me after I checked out. Had a bank over draft fee.

Évaluation :

1

Lights are dim, Hallways very narrow, it’s hot and humid inside(the air is hot & dry) low ceilings full of spiders and webs.

Évaluation :

5

Staff members were professional, courteous, and knowledgeable. The storage location was clean, the renting process was easy and the renting of the truck to move my things out of storage was very easy. Since the pandemic, it's hard to find good customer service, but the customer service at this location was excellent and the staff was friendly, professional, courteous, and very helpful. I would recommend this location to others.

Évaluation :

1

i canceled my uhaul storage because of false advertising. i booked a unit for a medium, which on the website would fit a 2 bedroom (up to 1500 sqft). i had a two bed that was 790 sqft so it should've been more than big enough. the storage was so small my couch (L sectional) wouldn't even have fit in there. There weren't any other available units so I decided to go to a different storage facility. This has nothing to do with the storage facility itself, and is more of a disappointment with UHAUL's website and false advertising. the employees at UHAUL were great.

Évaluation :

5

First of all i would love to send out an special thanks to Jesus he always was very consistent, polite to all of the customer's. I myself was an long term customer. I met this young man in August of 2018 and i just moved out of my 10×10 storage unit June 17th. 2023 even though I was pass due my payday and i had informed him that i was finally moving out and gave him my date he made sure that he had updated my status and let his crew know of me leaving after almost 5 year's. I Love This U-haul store they Took of care of my thing's. And i was the type of customer that didn't always come and check up on my unit i just made sure my payment's were on time for almost 5 long year's. Thank you U-haul and to the special manager Jesus and his crew for the greatest service's that you provided for me over the years. Erlanda Yenette Smith, Much Love To You.

Évaluation :

4

Rental & Storage is Great at U-Haul!

Évaluation :

5

Scary area but the staff is really friendly and helped me out right away so felt at ease.

Évaluation :

5

The staff at this location were awesome. All of them should be like this one.

Évaluation :

5

Thank you for keeping up with your Commitment to provide excellent service .

Évaluation :

5

I would definitely recommend the storage to everyone that went above and beyond to help me with my needs with storing my items they were always there and I felt comfortable and safe with using them if I ever needed to store anything I would definitely go to them again thank you

Évaluation :

5

This U-Haul storage facility always the best from Jesus GM, to all the staff. Merci

Évaluation :

5

I love the U-Haul on D & Rialto avenue I've been with them for a long time And yes I will recommend my family and friends To this storage.

Évaluation :

5

Awesome customer service! Jesus is caring, professional and has gone out of his way to help me. If I need a storage, I would rent here again!

Évaluation :

4

I didn't store anything there the unit was smaller than expected

Évaluation :

3

I first rented too small of locker. Big mistake on my part. I called thinking I would be able to change the reservation to a larger locker. The number I found says it's the Rialto location, but after pressing 2 for "all other inquiries" I thought it was always forwarding me to the 1800 #. The person there said they changed me to a larger locker. But after doing the online check in, I see it's still says it's the 4' locker. So I try calling in to try to salvage this order maybe perhaps after they were already preparing the 4' locker. Thought I needed to contact the store for that, but really wasn't sure if that was possible. They do only have like 1-3 employees there so thought it will never happen anyways. I was transferred to the 1800 number, then to a "scheduling department" who said "changing rentals is not what they do" then to a number that rang for awhile but then just went silent with no ringing etc. So hopelessly I thought my only option is to start over and book another locker. After going through getting another reservation though, it wouldn't allow me to do that online check-in on that same day. So I still was stuck. Called in, somehow actually ended up taking with the actual store, and they booked another locker. I would still appreciate a refund for the 4' locker though. Don't know how you could make this process easier, but some of these steps of changing reservation, contacting store etc. Could use improvement.

Évaluation :

5

Light fixture in the hall outside my unit was inoperable. Bulb was missing and looked like the fixture was broken.

Évaluation :

5

One of the workers was very helpful and very nice.

Évaluation :

4

I was told that my first month was free or I would have gone some where else I forgot the nice ladies name only because it wasn't a one way I didn't get the first month free lady never should of told me it was free I was supposed to pick up the truck at the location of the but instead I had to pick it up in Colton and return it to Colton VERY UPSET.,!

Évaluation :

5

Thank u U haul for keeping my things safe. It was a good experience. I will let my friends and family know if they ever need to keep your things in a storage box.

Évaluation :

5

Thank you, Front desk employee help me with all I need.

Évaluation :

5

Thank you for all your help and ease of check in. The staff is extremely professional and assisted me with all of my request and questions. Will definitely use this location in the future and will recommend this location to anyone in need of moving or storage facilities.

Évaluation :

3

The storage gave my furniture roaches that I did not have before

Évaluation :

5

S.O.

Évaluation :

5

Thanks for the help

Évaluation :

4

Access not so easy

Évaluation :

3

Just cuz no elevator

Évaluation :

5

I Really Appreciate The Friendly Staff at The San Brdo Downtown Storage Office

Évaluation :

4

Once in a while there would be a few people there, just hanging around asking for money and or donations. For the most part the facility was a thumbs up..

Évaluation :

4

The staff was very helpful and friendly. Excellent service à la clientèle

Évaluation :

4

It was inconvenient to move in and out of the building when I had to full a 15 foot truck. The sliding door kept closing and we only had one key card so somebody in my party would usually stay locked out until the person with the key card would notice.

Évaluation :

4

The staff was professional and friendly. They explained the storage process well and asked if I had questions.

Évaluation :

5

Nice trucks great staff

Évaluation :

5

Good service

Évaluation :

5

Thank you Jesus

Évaluation :

5

THE STAFF IS VERY HELPFUL AND VERY RESPECTFUL

Évaluation :

3

My experience at first was very bad. I called 3 days prior to our arrival for a storage unit at Tippecanoe and Baseline in San Bernardino. When I got there they did not have a unit reserved for me as I was told. I spent 15 minutes to reserve that unit but had to reserve another one and travel to D St and Rialto.

Évaluation :

5

I used the storage for almost 2 years and I never had a problem with anything!!! I never had to worry about my things and when I was all moved out….the check out process was quick and painless!! Thank you for all you did to keep my thing safe while I was going through a hard time!!!! Mad love ❤️!!!

Évaluation :

5

I have rented my storage here in San Bernardino for about 7 or 8 years.with no problems and my stuff I feel is safe and looked out for. Thank You Ross MCFann space #2065.

Évaluation :

5

Overall satisfied with the unit

Évaluation :

5

S.O.

Évaluation :

5

I've done business with U-Haul for years. The staff members has always had the most professional skills.

Évaluation :

5

The workers were sweet and understanding... Will continue to do business with them and will recommend to others... Very clean and well kept

Évaluation :

5

All the workers including the general manager were nice and helpful.

Évaluation :

5

S.O.

Évaluation :

5

Muchas gracias U Haul , rente por casi 2 años muchas gracias muy amables

Évaluation :

5

I would Use their facility whenever I need a U-Haul great service

Évaluation :

3

Unbelievable prices People can barely pay rent for there homes and now we have to pay and arm and leg for a storage facility so even though they were friendly the prices sucked and you have to pay for your own lock after paying$100 for the unit So I give it a good rating it's not for the prices

Évaluation :

1

I will never ever recommend uhaul storage to anyone and will actively discourage anyone who asks.

Évaluation :

5

The facility was great your staff was great I think I'm going to like keeping my stuff there.

Évaluation :

4

The people who helped me with my storage process were absolutely helpful. They went out of their way to make sure they the process was very smooth. I rate the service 9/10! However, during my moving out process I saw a rat on the second floor. I asked if they had an issue with rats in the facility and the man said no. However, I saw a rat creeping around the storage. This made me anxious about my belongings staying in the storage. I'm so glad that my belongings were clean and did not have rats in it. The next morning, I proceeded to close the storage and do a move out. That same rat was there dead on the middle of the ground between storages 2140-2150 when I was removing the lock on my storage. Please beware of the sanitary conditions of this facility.

Évaluation :

2

Wish this had a lift ramp not a place for people who have disabilities thank god someone was there to help me and my husband carry our belongings up to 2nd floor

Évaluation :

5

Operation of keypads for access didn't take much to figure out but it take some effort. Putting clear instructions somewhere in a email would have been helpful. Other than that great experience.

Évaluation :

5

This uhaul location was fantastic. I still have one storage locker there. I had two. I can't say enough how helpful the staff was to me over the years.

Évaluation :

5

You guys always come through

Évaluation :

5

Thank you. Employees were always professional, polite, and helpful.

Évaluation :

1

Manager Jesus was very rude, unhelpful, and apathetic. I had to call Customer Service / Corp. 2 times and wait 2 weeks to get my money refunded to my debit as well.

Évaluation :

5

Staff Jesus and Debbie and all the other staff were really good help I appreciate them alot

Évaluation :

4

Jesus was great tons of help finding a storage that worked for us. Very friendly

Évaluation :

5

Customer service was great yesterday. Ty Nannia.

Évaluation :

3

I had some break-ins from people and missing items but the U-Haul Moving Storage was weeded out from thieves and now I think it's just not being vandalized anymore Courtesy and professional are the staff, which I like and friendly with respect is a plus for me I got a place now but I am skeptical about it just making sure I don't get ripped off, here, that's why I haven't ended my storage unit yet, LA is very unpredictable. And I just want to be cautious about it Eventually I will be ending my stay at the storage unit real soonThank you U-Haul Moving Storage

Évaluation :

5

I've used storage off and on for decades, this was the best storage places ever!

Évaluation :

5

I will definitely return to this U-Haul Storage if I need storage in the future. The staff was very helpful, polite & professional. My unit was very clean and the location was great. (unit 5) Sometimes they were VERY busy & it took a little while to get help, BUT it was very understandable … The young men working were definitely taking care of the customers in a polite and friendly manner.

Évaluation :

1

There is a severe smell of moldyness And quite a few homeless people hanging around inside the building and I think one man took a shower in the restroom while we were there. The working area where the workers were was kept clean and tidy but it's just sad that there's so many homeless people hanging around

Évaluation :

5

Victor and the other gentleman were professional and friendly. They deserve a raise or vacation time.

Évaluation :

5

The employee are super helpful and they attentive to all your needs I'm happy we chose U-Haul storage for ourstuff

Évaluation :

5

The experience was overall excellent with a few exceptions; 1. the upstairs storage units did not have a way to get carts downstairs. Other than that it was a great experience

Évaluation :

5

S.O.

Évaluation :

1

The storage area was dirty and smelled. Looks like the place has bugs and there was even a rat trap in our unit. Tried to call U-Haul to cancel. Never called me back. Terrible customer service.

Évaluation :

5

Everything was explained perfectly,definitely will rent again from location

Évaluation :

5

...

Évaluation :

5

Very good customer service

Évaluation :

1

Was given several different drop off times. Kept getting later and later. Consistently given incorect and changing information. No one seemed to be able to agree or actually know what was going on.

Évaluation :

5

I used the U Box containers and was very pleased as to the service I received from this location.

Évaluation :

5

Did uboxes, they brought to my home. cant complain.

Évaluation :

5

Hey my name is Caitlyn I had a Storage unit there but I moved out because me and my husband couldn’t afford it anymore because money is been really short with me and my husband I didn’t really appreci

Évaluation :

5

Always a pleasure doing business with U-haul.

Évaluation :

5

Very helpful, thank you!

Évaluation :

5

The ladies that brought my Uboxes were very nice and efficient.. I answered yes to the condition of the facility but I was never at the facility. They just delivered them and picked them up.

Évaluation :

3

First container delivered 6 hours late! After several phone calls, "where are you?" They gave me a $50 discount for my troubles. First day letter grade D, Second day A (I ordered two pods)

Évaluation :

5

Excellent customer service!

Évaluation :

4

Fare customer service

Évaluation :

5

Very kind and helpful

Évaluation :

5

Jesus was more than nice.

Évaluation :

3

Average rating due to the fact that all of the Uhaul locations whether in Georgia or California were too busy for the 1 or 2 employees working!!! They work these poor people to death!! wow

Évaluation :

5

I never visited the San Bernardino facility. I did deal with them on the phone, and everyone I talked to was very polite, friendly, and informative. The person that delivered my boxes was the best.

Évaluation :

1

It's a Homeless people hang out. When I moved my belongings out, there were dead roaches in the unit. As my wife and I were loading the truck, people were in the hallway smoking a cigarette.

Évaluation :

4

I REALLY liked that my rent did not increase over time. I would have liked an easier way to get items from between the first and second floor but know that it isn't possible due to the build

Évaluation :

5

The service was above excellent, especially the professionalism of the staff members, and the manager. Everyone was very courteous and always answered any questions I had. The place was clean and saf

Évaluation :

5

Very helpful and friendly

Évaluation :

3

Issues and problems with the delivery of my U boxs. They were not delivered as ordered they came on trailers which made it extremely difficult to unload the excuse was a broken down truck.

Évaluation :

5

The price was right.

Évaluation :

5

Steven was outstanding. Excellent service à la clientèle. He took care of me and explain everything too me in a professional manner. Sarah was outstanding. I spoke with her on the phone to make reservations

Évaluation :

3

fine

Évaluation :

5

Did not go inside the facility! All business was by phone!

Évaluation :

4

The Staff was very help whenever l had an issue. They would either handle it right there and then or get back to me Promptly. Yes l would recommend your Facility to friends and family. Merci.

Évaluation :

3

The rates changed on me three time during my rental $5 a month more each time

Évaluation :

5

Staff are very helpful and friendly!