Évaluations des clients U-Haul Moving & Storage of Downtown Tucson

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Downtown Tucson

Cote générale :

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Stella P. | Expérience générale |
Évaluation :

I actually had a few people go with me to my storage and they loved it. They currently are in other Vendor storage locations around town and they want to move when the weather cools off. Their storage is not climate controlled and they were very impressed with your storage and store. If I ever need storage again, I will defiantly be coming back. All your staff is awesome. Regards Stella Padilla

agustin L.
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Le client n'a pas laissé de commentaire.

joe H.
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Le client n'a pas laissé de commentaire.

CHRISTINE L S.
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After having a previous problem, General Manager Adam Conroy was fantastic and super helpful and I want to recognize him for his professionalism in addressing my situation during a very busy and stressful time. It was much appreciated.

Keith H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Thomas V.
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Le client n'a pas laissé de commentaire.

GUNNAR T.
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Le client n'a pas laissé de commentaire.

Tamara U. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Patrick S.
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Everything was as it should be. The truck was ready at the time of pick-up, the staff was friendly and professional, the site was easy to get in and out of, and the price was fair and reasonable.

SOL K.
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Le client n'a pas laissé de commentaire.

Ben B. | Expérience générale |
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We cancelled our storage unit due to the lack of pandemic safety precautions. The failure to post signs at the entrances requiring masks is highly irresponsible by a business during a pandemic. Most of the people we encountered in the storage portion of the facility were not wearing masks because U Haul did not post signs that they were required.

LUISA O.
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Customers service was great, and I will definitely come back to rent.

CRAIG ROGER S.
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Adam adjusted my bill to account for the downtown distance from my preferred location. Much appreciated.

olga B.
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the location is excellent, the facilities super clean, you will find everything you need for your move. Very friendly and helpful staff.

Carrie C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Nicholas S. | Expérience générale |
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This place is very clean and well located. The staff was extremely helpful. Would recommend to anyone looking for a storage place.

Fernando A.
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I have storage there, satisfied with that experience. Wasn't entirely satisfied with the truck rental experience.

MICHAEL G.
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Le client n'a pas laissé de commentaire.

John R.
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Le client n'a pas laissé de commentaire.

Sage S.
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I will never use UHaul again for anything. You do not answer your phones. It is impossible to sccedule delivery of Uboxes in storage for delivery via your website. Service is terrible. No one conveys informations when a message is left. It is a shame that such a well known US company does such a poor job of taking care of customers.

Eduardo F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JOSE S.
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Le client n'a pas laissé de commentaire.

Larry M.
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Le client n'a pas laissé de commentaire.

barb d. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Daniel T.
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All Good. No Fuss. Quick Easy.

Mark V.
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Were able to get me a truck within 30 minutes of me placing the rental request. Very highly recommended

Melvin F. | Expérience générale |
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Adam helped fix an issue with my rental that saved me a lot of money. I really appreciate it!

Ralph D. | Premières impressions |
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I am very happy with the service and professionalism by this U-Haul location. It looks like I’m going to have to keep the storage space and continue storing my daughters belongings for a tad longer intended.

Rosa O.
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Le client n'a pas laissé de commentaire.

NICHOLAS F.
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Le client n'a pas laissé de commentaire.

Nick F.
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Le client n'a pas laissé de commentaire.

Jose P.
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Le client n'a pas laissé de commentaire.

Edward E. | Premières impressions |
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Le client n'a pas laissé de commentaire.

LAUREN B.
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Le client n'a pas laissé de commentaire.

KEITH D.
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Le client n'a pas laissé de commentaire.

HECTOR C.
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Le client n'a pas laissé de commentaire.

Mike T.
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I am glad you had asked my opinion. The overall experience was overall very unsatisfactory. There was confusion and miscommunication from start to finish. There was missed drop off dates, missed pick updates and an overall high level of confusion on how to handle UBox transactions. Very unlikely I would consider this option again as the time I wasted trying to rectify the mistakes was unacceptable. The only bright spot was Kaitlyn (sp?) at the Tucson location, other than that my interactions were very disappointing and was filled with duplication and frustration. I propose better training for sales personal on your 800# on how to handle U Box orders. It was like the first time your company had every heard of or handled such as thing. Feel free to call me for additional details.

Cindy E.
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Le client n'a pas laissé de commentaire.

RANDALL H.
Évaluation :

have more big trailers at other locations

Kenneth F.
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we left our keys in the truck that we turned in, we went back to the location within 2 hours but it had already been rented, the girl behind the counter just stated if there were keys in the truck they would've found them. I guess they aren't even cleaning for covid since they didn't find our keys!!!

Linda O. | Expérience générale |
Évaluation :

Clean, secure facility with helpful staff who go the extra mile. Highly recommend. Accommodated our changing needs, worked to satisfy our 1st floor request despite extra work on their end. Had zero concern for safety of items; well secured, technology-driven facility. Central location to downtown and U.

YOLANDA L.
Évaluation :

Everything was great.

Vickie Y.
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Le client n'a pas laissé de commentaire.

STEVEN E.
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Le client n'a pas laissé de commentaire.

David C.
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Le client n'a pas laissé de commentaire.

Mike G.
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My first time renting a Uhaul. Overall excellent experience. Would highly recommend Uhaul and would not hesitate renting from Uhaul in the future again. Thank you.

William M.
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I'm very impressed with my overall experience. I was in and out in under 10 min!

Richard S.
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Le client n'a pas laissé de commentaire.

ILES W.
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Le client n'a pas laissé de commentaire.

GIANCARLO B.
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Le client n'a pas laissé de commentaire.

Cherylyn K. | Expérience générale |
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People need to get to they're storage unit when they need to get thrre. Your hours should be to at least midnight.

JAMES C.
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Le client n'a pas laissé de commentaire.

Cal S.
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I reserved a truck online on the East side of town. I can only imagine that your online system is unaware of local inventory as my reservation was canceled less than 12 hours prior to me picking up the vehicle. Reason - no 26' trucks. I had to drive 14 miles to the west side of town to pick up a 20' truck. I started 5 hours later, I lost 2 helpers and had to make additional trips, plus I had to put on 20 miles more than what I'd planned. All this without any discount whatsoever!

james C.
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Le client n'a pas laissé de commentaire.

Francisco R. | Premières impressions |
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Staff at time of sign up wasn't very courteous and seemed very rushed. When asked about any specials he was very curt. So at time of move in we noticed information was not properly taken. However the manager Jenna apologized and corrected our information. She was very pleasant and very helpful.

AARON R.
Évaluation :

I have never been as disappointed during a move as this past experience. First and foremost, I was never provided with the 20' truck that I reserved for my move. Given that I scheduled moving help to arrive later that afternoon, I could not push back my schedule and was forced to fit everything in a 15' truck. This was no easy task to say the least, and I was heavily inconvenienced by this fact. Secondly, they did not provide the dollies I also reserved forcing me to return to pick these up. They had no viable excuse for this lack of attention and for not having the truck that was supposedly "guaranteed" to me, and yet they offered nothing to make up for this very negative experience. I will not be using uhaul for any future moves, nor will I be recommending it to anyone.

Dale V. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Hector C.
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Le client n'a pas laissé de commentaire.

FRANCES M.
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Le client n'a pas laissé de commentaire.

ROGER B.
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Le client n'a pas laissé de commentaire.

EMILY W.
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The entrances to the parking lot are not marked or are covered by plants. The vehicle I reserved was unavailable when I arrived for pickup and I had to get a different vehicle, and the person assisting me just shrugged his shoulders and said "Yeah, vans are tough". The app was non functional for my entire experience. I was unable to drop off after hours because of the app not working and had to pay for an Uber home the next morning because I no longer had a ride. Vehicle reservation estimates on the website do not include taxes or fees, so what you pay is much more than your estimate. The website is difficult to navigate if you are looking for special options or long distance mileage. The bed of the truck was covered in a sticky substance that stained my furniture. Overall, the website and app are not functional, accurate, or user friendly. The cab of the truck was clean but the bed was not. Drop off options were not functional/available so I had to make multiple trips to drop off my vehicle, which the person receiving didn't even know how to turn on so I had to do it for him. I hope to never require your services again as that experience was atrocious and I do not have high hopes for the future.

Rashana U.
Évaluation :

The gentleman that did the inspection when I dropped off the truck was so nice.

Kevin C.
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Service was quick and efficient.

David H.
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Overall, my issues were not with the location, but with UHaul itself. A few days before moving day, I reserved a 17" truck and a dolly. I received email confirmations saying my truck was guaranteed at the location I wanted. On the day before moving day, I called to verify the reservation and they said it was never reserved. When I told them I had the confirmations and the guarantee, they simply said, "well, these things happen". Then they said they searched all the locations and could only find a 26" truck for me to use. I said this was overkill for our needs, but i'd take it, but only if i got it at the same price as the 17". They agreed. Not long later, I got another call that the 26" truck was not mechanically reliable and they could put me in a 14" truck instead. This was now underkill, not big enough for our needs for moving a family across town to a new house, but I said i'd make it work if they let me have it for a longer period of time with discounts and a free dolly included. The guy on the phone agreed and said i'd get a discount on the mileage and a free dolly. When I arrived to pick it up the morning of moving day, it was as if the conversation about discounts and dolly never occurred. I had to go through negotiations all over again. When we finished moving and I got the e-bill on my phone, the discounts weren't there and i got charged for the dolly. They finally "almost" made it right, but i only got the mileage discount. Ultimately, this was not a good experience with UHaul. My wife told me this was a typical experience with UHaul in Tucson for some reason. Too bad because my past experiences with UHaul in Texas have been much better.

DAVID S.
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Le client n'a pas laissé de commentaire.

ERNESTO O.
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Location and equipment are amazing. Charging per mile is pathetic. Renting a truck should be like renting a car. Unlimited mileage in town or cross country. Makes me not want to use uhaul again

RAYMOND W.
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Great service appreciate it ALL

Elise S.
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The drop-off process was seamless and hassle-free. The one issue was that Google maps didn't show the location as a Uhaul site, just as an address, and the location was pretty hidden from the road so I wasn't sure I was going to the right place until I made the final turn. But it all worked out in the end.

Michael N. | Online Move In |
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Le client n'a pas laissé de commentaire.

JERRY V.
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Le client n'a pas laissé de commentaire.

CARLOS M.
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Representatives were very helpful And professional thank you

BRENDON J.
Évaluation :

I am very disappointed in my experience with Uhaul. The van had some sticky substance inside it, and had a power steering problem which made driving it a pain. In addition, something came up and I needed to extend my rental, they were uncooperative and I received threatening calls if I didn't return the rental by a specific time knowing of an emergency. Uhaul has a lot of work to do on their operations in addition to the terrible customer service at that location.

Jamelle B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Shawn M.
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Le client n'a pas laissé de commentaire.

John M.
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Very professional and friendly service.

Edward Z.
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Professional

Mark F.
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Le client n'a pas laissé de commentaire.

RODGER K.
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EVERYONE WAS VERY COURTEOUS , PROFESSIONAL AND HELPFUL!!!

Matthew B.
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The person that helped us with the storage space rental and truck return was excellent - friendly and professional. She obviously takes great pride in her job and the facility she works in. Nothing I could see that needs improvement.

Kristen H. | Expérience générale |
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I had no problems, it always smelled clean, and the staff was so helpful and kind. If I need to obtain storage again, I will go back.

Virgil B.
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Le client n'a pas laissé de commentaire.

JENNY G.
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The guys there were very helpful and knowledgeable.

Troy M. | Expérience générale |
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Adam an his staff are well trained an Amazing to do business with Thank You Adam

Julia A.
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Le client n'a pas laissé de commentaire.

Brittany Z.
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Le client n'a pas laissé de commentaire.

Gabriel S.
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Le client n'a pas laissé de commentaire.

eduardo V.
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Le client n'a pas laissé de commentaire.

Kim S.
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Le client n'a pas laissé de commentaire.

clark M.
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Le client n'a pas laissé de commentaire.

Robert K.
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Five of the nine containers were delivered to the new house without covers. We had some rain and some of the items got wet. Not satisfied with the movers, Had at least a half a dozen items that were broken when we unwrapped them in the house. A plastered steer skull head was broken when the doors were opened. It was packed on the end and it fell out and landed on the concret driveway. As well as the glass on a large picture frame was broken. Since we had two different movers, we could not tell who packed what. Could not file a claim. We are out those items.

Rebekah B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Margaret O.
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Le client n'a pas laissé de commentaire.

LLOYD N.
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This place is AWESOME. Great service and has anything and everything you might need for moving, towing, hauling, and the place answers its phone!!! 5 stars for this spot!

Susan W.
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Le client n'a pas laissé de commentaire.

MARIA M.
Évaluation :

Jose was great throughout our whole moving shenanigans, it's was nice to have some kindness in the mists of our exhaustion and stress.

JAY C.
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Service was great. The truck was crap. Smelled gas in cab, no suspension, engine warning lights on entire time.

BRUCEW P.
Évaluation :

Le client n'a pas laissé de commentaire.

Jessica W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Sandra A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

RODGER K. | Premières impressions |
Évaluation :

When we called to rent a storage locker we were extremely pleased with the manner in which all our questions were answered. Upon arriving we were greeted with a smile, and then escorted to the two lockers we rented. I would definitely recommend this facility.

Kathleen G. | Premières impressions |
Évaluation :

I sold my house,rented 2 units, then i found out my closing date was earlier than what i was told. So, i was frantic due to the fact i had to call back ,change the date of moving in and there could be a possibility there mite Not be 2 units available in the sizes i needed. Adam went out of his way to help me get what i needed and was very proffesional and friendly! Thank you sooo much Adam, you’re the Greatest! Kathleen Glaser

Zackery H.
Évaluation :

The facilities and their employees themselves were clean, polite, and helpful, however, there were a few problems that occurred that will lead me to second-guess using U-Haul again in the future. First: I performed my u-haul reservation online and based my pick-up location at Forest Hills (FH) in Rockford, IL. However, I received no notification that this location would NOT be my pick-up location and thus I proceeded to head to that facility first, but no biggie. Second: When I walked in to the FH location and asked about my reservation, I was informed that I would FIRST have to go to the state street location to pick up the truck, THEN head all the way across town to the North Main storage facility to pick up the car trailer. I do not believe this was professional in any means, especially since the storage facility employee informed me that the trailer was dropped off that day, leaving me wondering why the could not just drop it off at the same facility as the truck, or at least a closer facility. Third: Not a huge deal especially since they put the disclaimer that the trucks are water resistant NOT water proof, but by the time I made it from Illinois to Arizona and began unloading my personal items, I realized that water had seeped in and soaked a fair amount of my boxes and got part of a bumper pool table wet. Fourth: When I arrived at my drop-off location (thankfully both were to be dropped off at the same location), I was informed that I now owed additional money. The receipt states that it was for oil tire and repairs, however, the employee believed it to be due to miscommunication about how long my rental was for. Moreover, his perception is a poor excuse as I was informed that additional days for rental were only $40 dollars per day, where as the receipt listed the additional prices as $135 dollars for the truck and $63.68 for the car trailer. REGARDLESS of all the aforementioned, the employee was understanding of my concern about the water damage I received and proceeded to waive these spontaneous fees.

Ross B.
Évaluation :

Service was quick and friendly. Really appreciated the service at this locations.

Sarah B. | Expérience générale |
Évaluation :

I had a great experience with this storage facility until covid hit. The facility does not enforce wearing masks by customers or employees. I had to ask an employee to wear a mask and then he put it on with his nose sticking out, which does nothing for safety! I moved my stuff out because it was unsafe to access my belonging due to so many of the other customers not wearing masks.

Heath V.
Évaluation :

Everything was quick and easy, and the staff was abiding by COVID-related protocol (they had masks on, which is a solid move). Also, Jenna at the front counter was very helpful and informative. 10/10 will come here again.

CHRISTOPHER D.
Évaluation :

Great people=very helpful

ranfis M.
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Le client n'a pas laissé de commentaire.

Kim L.
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Le client n'a pas laissé de commentaire.

IAN H.
Évaluation :

I reserved a 26 ft truck, but it wasn't available. The manager was very accommodating and provided me with substantial discounts to make up for the inconvenience. U-Haul should be better about letting customers know when the equipment reserved will or won't be available. Luckily the truck I did get was sufficient. I don't fault the manager for inconvenience.

CHERYL K. | Premières impressions |
Évaluation :

The young lady, manager on staff was wonderful to work with. She is very accommodating. Thank you

Jake F.
Évaluation :

Professional and friendly staff. The facility was clean, organized and stocked. The check in/out process was quick and easy!

scott S.
Évaluation :

Quick and easy pick up and drop off. I'd say 15 mins total with online check in! Staff was amazingly friendly!

Lucia K. | Expérience générale |
Évaluation :

The staff at this particular U-Haul facility is extraordinary. I would like to commend especially Adam, the GM, as well as Ms. Kenna as well as the lady who is keeping the storage units som lo perfectly clean.

CLAIRE B.
Évaluation :

The manager was wonderful - at first - when I initially rented the trucks. However, when I needed to extend the rental by one day due to circumstances beyond my control, not so much. He was actually quite nasty and uncompromising. While I can understand his frustration, he needed to understand that I had two full trucks with no place to unload them since the closing on our new house had been delayed. Unfortunately, he wasn't interested in my dilemma. He seemed to be only interested in being unbending and unpleasant.

Manuel H.
Évaluation :

Very clean and organized

Dagmar S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL H.
Évaluation :

To B frank nada when I called john was exceptional knowledgeable on his recommendations too a point of Wow Thank you. Only been there 2 years very spacious lay out and kind employees. Even wearing a mask they still smile. On the miles give me some extra for free, absolut 2 thumbs up who ever manages this place ! Downtown resident Michael H

AVRA C.
Évaluation :

Getting my stuff to my destination wasn't the hard part, getting it delivered to my new home was very difficult. I was told it would be delivered one day then on that day I call again asking where my stuff is and was passed around on the phone to 4 or 5 different people just to have someone finally tell me that it would not be delivered that day. This wouldn't have been that big of a deal except that I had taken off work and rented equipment to move my stuff in and then once my stuff wasn't delivered I had to pay more money and take another day off work just to get my stuff into the house. The people in Tucson were helpful and friendly but once it got to South Carolina everyone didn't know anything and were very rude.

robert S.
Évaluation :

I paid down payment 216.29 to cover starting process of what l can see that this amount was not included in total amount...please call me at 520 743 6554 to resolve my issues

Zackery B.
Évaluation :

Keep being awesome.

Melanie L.
Évaluation :

The experience was very frustrating. I reserved three boxes and only used two, and when we dropped them off, we were assured that I would only be charged for the two. Wrong. When I got to Tucson and the boxes arrived, I was told they had three for me. I explained that I only had two, and there was a delay as they tried to get that figured out. At one point, I actually had to send in a picture of my third lock just so they could verify which containers were mine (by matching the locks!). Then they delivered my two boxes. But I found out that I was still getting charged for shipping the third box. After several calls in which I was kept on hold and shuffled around from office to office and had to explain what happened to multiple people, I finally got refunded for the shipment. So okay, I thought that was all done. Nope! When September 1st rolled around, I got a new charge for another month of storage for the third box (the one I never used!). So I called again, got put on hold again, got transferred around again, and they said they took care of it. Except they still haven't because I still have not be refunded for that charge. Honestly, it's almost funny how badly this was handled.

Keilah W.
Évaluation :

Everything was awesome. But, I haven't recieved a receipt yet through my email who's is dveroneau@ymail.com

steven B.
Évaluation :

Great deal

Amit J.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel D.
Évaluation :

Le client n'a pas laissé de commentaire.

Dale V. | Premières impressions |
Évaluation :

We had nothing but best experience. The staff was awesome and very professional. The units were clean and very maintained

Lupita L.
Évaluation :

This experience was a complete disaster! After calling to confirm twice that they were putting out the uboxes with my stuff in them, they put out empty boxes instead. So I had to reschedule with the movers. Then even though all of the boxes had been returned, they still charged me for an extra month of storage.

Lonnie W.
Évaluation :

Le client n'a pas laissé de commentaire.

BENJAMIN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Linda O. | Premières impressions |
Évaluation :

Fantastic service and facility! 100%!

Archie D. | Expérience générale |
Évaluation :

At the end of my trip it saved me a lot of uncertainty where to store my belongings as I waited for my apartment to be ready.

Aleeca B. | Expérience générale |
Évaluation :

The staff at this location are super friendly and accommodating. Great prices too. Plus, their lot will fit an interstate tractor trailer moving truck, which is hard to find in Tucson. I highly recommend this location.

Joshua T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Aleshia H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael G. | Premières impressions |
Évaluation :

Keep up the good work.

Troy M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Scott R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mary B. | Premières impressions |
Évaluation :

We received excellent assistance from Norman who runs the U-Haul in Janesville, California! He helped us even get our car on the car carrier, and made certain we had a 26 foot truck on time! He was courteous, friendly, enjoyable, and compassionate, as we were moving away from the location of many recent forest fires! Great guy! Truck was super great, car carrier as well. All was clean, ran superbly, and the drop off in Tucson was easy and so convenient for our storage needs! We will always use U-Haul!

Rehan K. | Premières impressions |
Évaluation :

Very courteous staff. Social distancing and masks in use.

Robert D. | Expérience générale |
Évaluation :

We ended up arriving late and tried to finish putting stuff in the two units but we ran out of time and I hd to take the remainder of My daughter’s stuff back to my house. Otherwise the experience at this location was great!

carmen f. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Arthur G. | Premières impressions |
Évaluation :

Great location and wonderful layout. Very well run with more amenities than I have found anywhere else in town. To top it off it is also the best price per sq ft I have found yet.

Hannah R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

eRIN S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Janet D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lucia K. | Premières impressions |
Évaluation :

Adam has a great team and provides outstanding service

Emily A. | Expérience générale |
Évaluation :

Very helpful staff and a well-maintained facilities made it a great option to use

Melissa R. | Expérience générale |
Évaluation :

When UArizona shut the dorms in March, my twins had to move out quickly. This UHaul storage facility was wonderful and supportive, Manning a bad situation a bit better with their helpful attitude.

Tabitha J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Mary R. | Premières impressions |
Évaluation :

Very friendly and helped us get a storage unit that was close to the entrance.

Melanie B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Adan M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Veronica A. | Premières impressions |
Évaluation :

Brand new facility. Great service. Clean environment.

Kai L. | Premières impressions |
Évaluation :

Everyone was super helpful and open to letting me rent a unit despite being stuck in another state due to covid. Super easy to set up access for my friends to move my things for me. Highly recommend and competitive pricing as well.

Suzie F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mike W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Sandra L. | Premières impressions |
Évaluation :

This is my second experience with U-Haul storage and I have to say it has been a rewarding experience in both instances.

kesha d. | Expérience générale |
Évaluation :

Will use again when needed.

Heather S. | Premières impressions |
Évaluation :

This Uhaul was clean and amazing staff.

Robert F. | Expérience générale |
Évaluation :

Excellent top notch facility. I do wish the evening access hours were later than 7:00 PM; 9:00 PM would be my preference. Apparently there is an option for later access but I didn't understand it. But what a great place! Best storage facility I have ever used. My highest recommendation. Sparkling clean. Secure. Helpful and friendly staff. A+

Laura V. | Premières impressions |
Évaluation :

With covid 19 we needed a quick temporary space for my daughter’s college room items. Going off what Gus told me I called and then came to your facility. I the the gentleman on the phone and the lady in person were very helpful. I have never used storage before in my lifetime and they made it so easy. I can see why his recommends you. I will tell everyone about you and your great business. Thanks die making a difficult time easier for us.

Carol G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Wendy H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Ron B. | Premières impressions |
Évaluation :

Will was outstanding, professional, and very organized. He was so helpful and made this experience much easier than I anticipated.

Lise H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

David M. | Premières impressions |
Évaluation :

Would like to see more 24 hour places. Some of us work midnights and would like to do the things we need to do during our hours. Besides the best place in town.

Manuel G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

reesa l. | Premières impressions |
Évaluation :

The gentleman at the desk was not overly friendly or helpful and seemed distracted. The facility itself seemed fine.

Josephine L. | Expérience générale |
Évaluation :

The staff was always friendly and helpful. If I need storage again I’m going to return, great experience.

Aleeca B. | Premières impressions |
Évaluation :

The staff are extremely accommodating and friendly! The storage facility is clean and the price was competitive, especially with the first month free. This location easily handles extra long interstate moving vans. We were very impressed!

Stella P. | Premières impressions |
Évaluation :

I am a single women and feel very safe here. Cameras all around and place is very clean.

Stephanie W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JEFFREY C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Tristan B. | Online Move In |
Évaluation :

I believe it is a bit over priced. I would be 100% more satisfied if I could get this unit a bit cheaper. But the location was perfect for me and so I settled.

Amie B. | Premières impressions |
Évaluation :

I had experience at two locations, Oracle/Wetmore in Tucson and also Downtown St. Mary's in Tucson. Employees at both locations (Rebecca and William) were fantastic and extremely helpful!

cammie g. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Dagmar S. | Premières impressions |
Évaluation :

Adam is always professional, friendly, and accommodating.

Jennifer J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael D. | Expérience générale |
Évaluation :

On U-haul.com website, it always shows a balance due of zero even when there is a balance due. Not the facilities fault, but a corporate issue.

Brian H. | Premières impressions |
Évaluation :

Adam and his staff were very helpful to getting my rental returned and storage setup. Facility was clean and easy to access. Would highly recommend.

David Albert V. | Expérience générale |
Évaluation :

Pros: All of the staff were super friendly and helpful. The storage manager, Jenna I believe, was always on the ball and willing to help out when needed. From the minute I pulled in, tired and weary from the long drive, I was swarmed by staff members that were eager to help out. Cons: The alarm system in the indoor storage area needs some dialing in. It was set off probably every half hour. Very loud.

joyce g. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mark E. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

annie j. | Expérience générale |
Évaluation :

I do not support Trump and I found out U-Haul contributes to his cause and I had to drop my business with the company. You were great, but e don’t see eye to eye and I know you don’t need my hard earned cash. Thank you.

Jeffrey F. | Expérience générale |
Évaluation :

This facility and its staff are great ... deserving of six stars!

Chris W. | Premières impressions |
Évaluation :

The Uhaul rep that helped us was awesome! Jenna I think it was, truly understands what customer service means!!

annie j. | Premières impressions |
Évaluation :

I was hesitant to go in, because of the on-line reviews about customer experiences. One U-Haul place I went to didn’t even exist! I sent that report in. Anyway, I’m happy where I am and I highly recommend this facility. I will change my point of service now, even if it means a difference in miles I have to drive!

STEPHEN A. | Online Move In |
Évaluation :

Suggest all U-Haul staff wear face masks during this coronavirus pandemic when interacting with renters, and when inside the storage building. I did not see any employees doing this.

WILLIAM H. | Expérience générale |
Évaluation :

Great experience!

MARISA M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

john g. | Premières impressions |
Évaluation :

Staff was helpful , friendly and had instant answers to every question. Amazing when people are knowledgeable and good at their job. I highly recommend this facility to everyone.

Michael D. | Premières impressions |
Évaluation :

Very accommodating and friendly

yadel v. | Expérience générale |
Évaluation :

I rented a space for a year! The whole experience was great ... the staff was always friendly n always available to help!

Jessica H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Amy H. | Expérience générale |
Évaluation :

Overall a good experience. Very disappointed in the "no prorate" policy. I moved out of my storage units 2 wks early, and got none of my money back , (even tho it's ok for them to rent them out when they are already paid for by me). Seems pretty unfair to me. Policy is policy, and I dont blame the staff. They are amazing people.

Mark E. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jeremy W. | Premières impressions |
Évaluation :

The staff we very helpful with checkin process, and backing the truck up to unload. the facility is clean and has nice features

joey p. | Expérience générale |
Évaluation :

Jenna at the downtown location was amazing great customer service

Nubia G. | Expérience générale |
Évaluation :

The staff is absolutely amazing and extremely helpful!

Timothy G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jon B. | Premières impressions |
Évaluation :

Staff was very helpful.

gerard p. | Expérience générale |
Évaluation :

Ihave 22 years storage management experienceand am favoriblyimpressed by the staff.

Heather A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Wesley M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

robert e. | Expérience générale |
Évaluation :

Really nice and helpful staff - just the best. They also keep the facility looking nice and exceptionally clean.

Chris c. | Premières impressions |
Évaluation :

Adam was awesome! can't say enough about him. he went way above and beyond. Thank you Adam!

Dan K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Abbe L. | Premières impressions |
Évaluation :

Jenna - I cannot say enough about how great you were. So friendly and helpful even during a stressful time for both me and you !! You keep your facilities clean and sanitary and you’re really to be commended for your work ethic. You made this a great and easy experience!

Melissa R. | Premières impressions |
Évaluation :

Everyone at this location is friendly and helpful. UHaul ran a special to help students who had to quickly move out of the dorms because of the Covid-19 shutdown. Thye gave my students first month free, low-cost lock and use of a hand cart. Great experience.

Rebekah B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Tanya S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Margarita R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

cynnamon w. | Premières impressions |
Évaluation :

Johnny was very helpful and friendly. The space was very clean and they do a great job with security

Carly S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Emily A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

adriana g. | Expérience générale |
Évaluation :

Thank you Adam, Johnny I, Tony D. for making our move so easy! Take good care, and be well.

Lauren G. | Expérience générale |
Évaluation :

The staff was so helpful and encouraging just the medicine needed during a stressful move! They were also helpful with the online check in which was a little tricky but the phone staff walked me through it!!

Robert F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

George C. | Premières impressions |
Évaluation :

The only bad was there we’re alarm going off

Christina A. | Expérience générale |
Évaluation :

Best U-Haul in Tucson!

becky B. | Expérience générale |
Évaluation :

Adam and his team are very customer focused and I highly recommend their facility.

robert e. | Premières impressions |
Évaluation :

We interacted with three different staff - all were very helpful, professional and really nice people. You have great staff at this location!

Lloyd P. | Expérience générale |
Évaluation :

Very helpful

Dionne A. | Expérience générale |
Évaluation :

Fast friendly staff

Margie G. | Expérience générale |
Évaluation :

Overall awesome, but the roadside was not covered twice?

Debra S. | Expérience générale |
Évaluation :

Everyone here has been very helpful and courteous. If we need UHaul on the future, this is where we are going.

Jeffrey F. | Premières impressions |
Évaluation :

The service I received was excellent regarding positioning my U-Box to be unloaded. The cleanliness of the site storage facility is outstanding. Thank you, downtown Tucson U-Haul staff!

Douglas E. | Premières impressions |
Évaluation :

Very good customer services. Pleased. Thank you.

Jay P. | Premières impressions |
Évaluation :

U-Haul has upped their game - all of my contacts with them and the service they provided on my recent rental was exceptional.

KAREN H. | Expérience générale |
Évaluation :

Recommend to have more moving carts available for use by customers. I was told there were only 4 which were all in use by a moving company. Fortunately the movers let me use one after I asked them.

John B. | Premières impressions |
Évaluation :

Office staff was pleasant and helpful.

Laura D. | Premières impressions |
Évaluation :

The general manager and other employees are clean, in uniforms, and very friendly and helpful. The rates are average for the area, and they don't have some of the same requirements that others do.

Scott M. | Premières impressions |
Évaluation :

Helpful, friendly staff

Heather A. | Premières impressions |
Évaluation :

Facility was very clean, customer service was spectacular.

John S. | Expérience générale |
Évaluation :

Great location and best Uhaul layout. Tons of parking. Best Uhaul I’ve ever seen, bar none.

Joseph M. | Expérience générale |
Évaluation :

They need more carts. I waited 45 minutes yesterday, for a cart. Only four carts for all of those units...…..clearly isn't enough!

maureen b. | Premières impressions |
Évaluation :

A very patient & friendly folks made the grim task of moving almost painless, I dealt with Adam and & ubox genie Karina.very good experience

Carla R. | Premières impressions |
Évaluation :

Great customer service.

daniel a. | Premières impressions |
Évaluation :

good job

abril s. | Premières impressions |
Évaluation :

Great personnel. Very helpful and friendly!!!! Very satisfied with the service.

John S. | Premières impressions |
Évaluation :

Best U-haul ever. Layout design is amazing, the ingress/egress is fantastic, football fields of parking, storage facility is top notch, you can see the U-haul sign from half a mile away. The best!!!

Jeffrey R. | Expérience générale |
Évaluation :

Very Nice facility, but I will NEVER rent a storage unit on the 3rd floor again. I paid 4 guys about an hour and half waiting for the elevator! Recommend 2nd elevator

karen D. | Expérience générale |
Évaluation :

Great location

Larry A. | Premières impressions |
Évaluation :

The salesman was very kind and helpful. Also, Sunday when I arrived the young man there at 5:00 PM went out of his way to help me

michelie l. | Expérience générale |
Évaluation :

Friendly and helpful staff would definately use them again

Linda M. | Expérience générale |
Évaluation :

My flight was late and she was so helpful with my reservation. It could have been awful, but she made it possible. She was wonderful. The truck was great. Grateful for uhaul! Linda Mugaas

Grace L. | Expérience générale |
Évaluation :

Very helpful staff and easy to use

Carlos R. | Premières impressions |
Évaluation :

Brand new.

Jeanne S. | Premières impressions |
Évaluation :

Customer service was superior. The storage area was next level; back up bay parking, pallet dollies, elevator, climate controlled (think ac as you unload into unit), and SPOTLESS hallways, and unit.

John-Paul M. | Premières impressions |
Évaluation :

Very clean. Fast check in.

Amber S. | Expérience générale |
Évaluation :

Adam and all the staff were extremely helpful, kind and professional. Thank you!

Mary M. | Premières impressions |
Évaluation :

I had a very pleasant experience at U-Haul Self Stirage. Adam Conroy was a great help & the entire process from start to finish went flawlessly. I was very pleased & thankful for Adam's help.

michelie l. | Premières impressions |
Évaluation :

They were so wonderful. The manager that helped me was such a great help he literally saved my day from being a total disaster.Thanks so much for all the assistance and help. I love U-haul!!!

Larry M. | Premières impressions |
Évaluation :

These people have it right. Friendly,and knowledgeable. One of the best centers I have used. Well stocked.

Jose T. | Premières impressions |
Évaluation :

Was treated very well got everything I needed took loads of stress of me thanks guys wonderful staff from GM to all staff thank you

LAUREN F. | Expérience générale |
Évaluation :

Adam was the best! I highly recommend this storage facility.

Suzie F. | Premières impressions |
Évaluation :

Your staff was awesome, very helpful, took extra time to show me the unit.. Tony was exceptional ! I was really pleased with the service.

Trevor M. | Premières impressions |
Évaluation :

Staff was very helpful and awesome.

Mark T. | Premières impressions |
Évaluation :

very clean

Zakary H. | Premières impressions |
Évaluation :

The representatives there were extremely helpful and knowledgeable, they went above and beyond to make it a great experience

LAUREN F. | Premières impressions |
Évaluation :

Literally the best experience I’ve ever had! Thanks, Adam Conroy!

keith v. | Expérience générale |
Évaluation :

U-Haul people where friendly and very helpful.

Jill M. | Premières impressions |
Évaluation :

Very nice and clean. Great security

David h. | Expérience générale |
Évaluation :

Super Awesome Experience.. Couldn’t have been any better.. Highly recommend this location over others I’ve visited in Tucson Area.. Thank You !

Jennifer S. | Premières impressions |
Évaluation :

Very friendly and helpful staff. Facility is great.

Lewis O. | Premières impressions |
Évaluation :

Good service ...

terry b. | Expérience générale |
Évaluation :

Not easy to find but it is a new facility and gps had not caught up.

WILLIAM H. | Premières impressions |
Évaluation :

The facility is very nice. The moving dollies and the employees you have were very helpful.

Jeremiah R. | Expérience générale |
Évaluation :

I couldn't have asked for a better experience. Every staff member I met was exceedingly present and helpful. I just moved to Tucson and this Downtown Uhaul helped make me feel welcome and secured

Grace L. | Premières impressions |
Évaluation :

Very helpful staff

Tom G. | Expérience générale |
Évaluation :

Everything went well.

john n. | Premières impressions |
Évaluation :

too many phone numbers and addresses required

camren b. | Expérience générale |
Évaluation :

First time great experience!!

Maury P. | Premières impressions |
Évaluation :

Your employees are everything, never forget that. Today, they earned UHaul a long term customer. Their customer service was top rate, they were highly professional, very helpful and fast workers~

JOAQUIN G. | Premières impressions |
Évaluation :

Very attentive and informative. Great looking place!

Malcolm O. | Premières impressions |
Évaluation :

Friendly, competent and helpful.

Storm H. | Premières impressions |
Évaluation :

Manager had everything ready for me. Painless. Excellent customer service.

Elvira M. | Premières impressions |
Évaluation :

No clue had to reserve Dolly. Water fountain had no pressure. Thank you, Elvira

john j. | Premières impressions |
Évaluation :

Very respectful, and showed concern in making sure all was well.

Mark M. | Premières impressions |
Évaluation :

This us a Great Place to store your belongings. The GM is Top Notch

Japheth B. | Expérience générale |
Évaluation :

Adam at check in and Mike at check out we’re both extremely helpful and friendly. Thank you!

isaac s. | Expérience générale |
Évaluation :

Excellent facility

Charity M. | Premières impressions |
Évaluation :

They were courteous, very helpful and accommodating. Thank you for your help- you all made a very stressful day and time much better and less stressful.

Non reviews have been submitted for this location.

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