Évaluations des clients U-Haul Moving & Storage of Downtown Tucson

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Downtown Tucson

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Debra S. le

Évaluation :

Everyone here has been very helpful and courteous. If we need UHaul on the future, this is where we are going.

Elizabeth B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Terry W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kemp L. le

Évaluation :

THIS IS ABSOLUTLEY THE BEST RUN UHAUL OPERATION I EVER DONE BUSINESS WITH. AND I WORK WITH A S...LOAD OF RENTAL DEALERS WITH MY MOVING COMPANY. ADAM ROCKS!

Pauline T. le

Évaluation :

Customer service was great! They were very kind and help me. Thanks again

Robin M. le

Évaluation :

The arrangement of parking near the entrance and the equipment drop off causes people to get blocked in if more than one truck is being returned.

Fallonne F. le

Évaluation :

Really good experience to work with me and accommodating for unexpected changes I’ll definitely use them again!!

Raquel C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Pam R. le

Évaluation :

You guys were awesome Alot better than the Mariana location Thank ypu

walter K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey F. le

Évaluation :

The service I received was excellent regarding positioning my U-Box to be unloaded. The cleanliness of the site storage facility is outstanding. Thank you, downtown Tucson U-Haul staff!

Jose D. le

Évaluation :

Le client n'a pas laissé de commentaire.

carol C. le

Évaluation :

We were pulling a u-haul trailer, that came off ball of the hitch, due to improper installation by Wright Stop, Wright City, MO. The trailer smashed into my truck, at one point we thought we were going to die. Road sides assistance & customer service did a great job assisting us, making sure we were in contact with the right people. The U-Haul, of Tulsa, OK assisted us, they were great. We had packers unload the trailer and transfer into u-box. U-Haul of Downtown Tucson, did a great job arranging, delivering & pick up of u-box. I will never put another u-haul trailer on my truck. We are out around $2000, that we are having difficulty recovering. If you can afford it, the u-box is the safer way to go.

Christopher D. le

Évaluation :

Starting fuel level was clearly misread by employees. When I pointed out error they tried to convince me that the 3/4 mark was in fact a 7/8 mark to jive with their errant reading, ignorance or fraud. They would not correct the error. Rental was as a Ford F450 truck. I've driven Ford trucks for 40 years and still own one. I know how to read a fuel gauge. For that reason I would avoid this location.

Tracy M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Douglas E. le

Évaluation :

Very good customer services. Pleased. Thank you.

Glenn F. le

Évaluation :

Everything went well. Our UBox only had 4 tie down mounts. It could use more. All the UHaul employees were helpful.

John T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jay P. le

Évaluation :

U-Haul has upped their game - all of my contacts with them and the service they provided on my recent rental was exceptional.

Christopher W. le

Évaluation :

Very fast and efficient check in, thanks for the great service.

Benjamin D. le

Évaluation :

Le client n'a pas laissé de commentaire.

DIANNA T. le

Évaluation :

Great service, thank you.

mary P. le

Évaluation :

Most of the experience was very good. There was some mixups regarding delivery of containers. However, the Holidays confused timing. Everything was in good order.

Marineke V. le

Évaluation :

Le client n'a pas laissé de commentaire.

KAREN H. le

Évaluation :

Recommend to have more moving carts available for use by customers. I was told there were only 4 which were all in use by a moving company. Fortunately the movers let me use one after I asked them.

John B. le

Évaluation :

Office staff was pleasant and helpful.

Henry L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marianne M. le

Évaluation :

Great Customer Service!

PATRICK F. le

Évaluation :

Put the last 4 digits of the credit card on the stupid invoice. This move was terrible. Hopefully I will never have to move again. I need to buy some marijuana to calm down from this fiasco of a move.

Laura D. le

Évaluation :

The general manager and other employees are clean, in uniforms, and very friendly and helpful. The rates are average for the area, and they don't have some of the same requirements that others do.

James V. le

Évaluation :

Equipment I reserved online was saved for me. I even got a courtesy call after I booked it to confirm. Everything went perfect.

Vincent F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Melody B. le

Évaluation :

The attendant and van were great! Super clean and prompt.

Holly C. le

Évaluation :

Great Uhaul location, excellent customer service. Anything you need for a move!, Storage facilities are easy access and clean. Thanks!

Lynette J. le

Évaluation :

Adam remembered who I was and is so easy to work with.

Scott M. le

Évaluation :

Helpful, friendly staff

Ed G. le

Évaluation :

Very quick, efficient and friendly

DAVID F. le

Évaluation :

Was very appealing location. Well organized.

Bicki S. le

Évaluation :

The drop off location was not the location I had selected when I reserved the truck. It was not near the location I unloaded the truck and it was pretty difficult to get into the parking lot of the drop off location. The facility was fine and the staff helpful/friendly but I would have liked a different drop off location that was more accessible.

Wayne B. le

Évaluation :

All was good. Fastest service I’ve ever had a uhaul on both ends.

Brittany S. le

Évaluation :

The location was perfectly fine, and the young man who hooked up the car trailer and helped me load my car was excellent. However, there were tiny shards of broken glass stuck in the crevices of both the driver and passenger side seats, and both my mother and I sustained cuts to our hands from this glass. This truck's cleanliness was substandard and dangerous.

Jesus C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeff B. le

Évaluation :

Drop off took less than 3 minutes. Can't beat that.

Etana-Niara I. le

Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth K. le

Évaluation :

Le client n'a pas laissé de commentaire.

John J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dariush A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Heather A. le

Évaluation :

Facility was very clean, customer service was spectacular.

Kemp L. le

Évaluation :

Le client n'a pas laissé de commentaire.

John S. le

Évaluation :

Great location and best Uhaul layout. Tons of parking. Best Uhaul I’ve ever seen, bar none.

Nestor P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Emily H. le

Évaluation :

Le client n'a pas laissé de commentaire.

teresa G. le

Évaluation :

Unfortunately there was damage done to my property while picking up my U-Boxes, and I didn’t know until after they had left. It would have been the right thing to tell me instead of leaving and just allowing me to find the damage on my own.

GREG S. le

Évaluation :

Le client n'a pas laissé de commentaire.

James G. le

Évaluation :

I only replying to this because asking anyone outside of normal business hours is one of the most rude and unprofessional things a large company can do.simply to do a survey . this is unacceptable...

Efren C. le

Évaluation :

Keep up the great job !

Mike B. le

Évaluation :

Quick and simple drop off. Took only a couple of minutes. The gentleman helping us was very efficient and kind. We were on our way in no time.

adam K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sharon O. le

Évaluation :

Amazing staff! They were attentive, friendly and professional. Ty really helped me through the process. Nothing needed to be improved. Las Vegas folks.. a whole other story.

Curtis B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Victor A. le

Évaluation :

Your employees were very helpful.

Michael S. le

Évaluation :

Le client n'a pas laissé de commentaire.

KEMP L. le

Évaluation :

I do business with several U-Haul locations throughout the country. Adam and his crew are by far the best, most accommodating and efficient as any I've ever worked with. Keep up the great work! Thank you, Lanford Home Movers

Garrett S. le

Évaluation :

I walked in to rent a 15' truck, and was told none were available. I then went outside, called them, and made a reservation over the phone and was told there were available trucks. I then walked back in and rented the truck. I don't know what the issue was, but it didn't make sense. It was a waste of my energy, and it wasn't explained to me. I've given that location quite a bit of business, including a recent expensive shipment to California, so I expected much better. Disappointed is putting it mildly. A simple apology and explanation would have gone a long way.

Craig C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Pearl B. le

Évaluation :

Everything went well and the agents were very nice and kind to me!!

Nicole P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kevin G. le

Évaluation :

Very clean and well organized location. Certainly would rent from this location again

David H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eric M. le

Évaluation :

I was instructed to return the truck to the Oracle Rd location. When I got there they turned me away because someone didn’t enter something in the system. Then wen I got back to the location where I picked it up they didn’t have it in their system either. Took way too long to drop this truck off.

Jeffrey B. le

Évaluation :

They are awesome

MARY L. le

Évaluation :

Awesome customer service, very helpful

Robert B. le

Évaluation :

Adam, Melissa and Jimmy are FANTASTIC! This site is clean, well run, professional and personable. That is a great combination to have. I am happy with the service and interactions that I have been experiencing over the past many weeks. A great crew, THANK YOU VERY MUCH!

Frank R. le

Évaluation :

U-Haul moved my drop off location. They said they sent us a text but we never received it. As a result I went to the original drop off location and then was told to go to another location. It may seem trivial but when you are new in town finding your way around is difficult especially when you're towing a trailer

steve H. le

Évaluation :

The truck had been smoked in, nasty for a 1400 mile trip. In the HVAC system

Mary G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph M. le

Évaluation :

They need more carts. I waited 45 minutes yesterday, for a cart. Only four carts for all of those units...…..clearly isn't enough!

Bradley S. le

Évaluation :

These guys are amazing. Don’t change a thing.

sharon T. le

Évaluation :

After finding out the day we were supposed to load our moving box that our reservation had been canceled. We ran around Tucson all day trying to find out what happened. We ended up having to rent a van and tow our car on a trailer. At ages 68 and 71 not what we wanted to be doing. Make sure that if you are towing a car, that the car is actually secured to the trailer. When we got to Calgary after driving almost 2000 miles we were informed that the car was not properly secured, seems only one chain and the parking brake was what held it on. Our entire move was a disaster form the beginning, starting with our reservation being canceled, after we received a confirmation email saying it was a go. Someone sent a text to our cell and because we were in Mexico, we never received it. It ended up costing us about $2500US more than it should have, plus extra hotel night, due to weather. No one seemed to know what they were doing. No one has bothered to follow up with us, and we think something should be done to adjust the cost. As seniors it put a real dent in our credit card.

Edward M. le

Évaluation :

Le client n'a pas laissé de commentaire.

James K. le

Évaluation :

I have been hesitant about renting a U-Haul in the past because it seemed overwhelming, but I was completely wrong, from reservation on the phone, pick up & drop off ... it was a great experience

maureen b. le

Évaluation :

A very patient & friendly folks made the grim task of moving almost painless, I dealt with Adam and & ubox genie Karina.very good experience

Barbara T. le

Évaluation :

I recieved excellent customer service & if I need to use U-Haul again I will use this location.

Juan L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kiabeth G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Laurie F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carla R. le

Évaluation :

Great customer service.

Margaret H. le

Évaluation :

Somehow, most of my information wasn't in their records when I arrived. For example, my credit card info was gone (it was a departmental credit card and if I handn't jumped through a lot of hoops to have the card with me just in case, I could have run into some problems due to that), and the representative thought I was doing an in-town rental initially.

Carla R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert B. le

Évaluation :

I am happy with the guys that received me. They got me squared away with a storage room and took in my trailer super quick. I have a U-Box that they couldn't get to right away but we made arrangements to get it returned next Saturday... besides, I was way too tired to move anymore "stuff." The guys were awesome, professional and approachable, very nice to work with. Thank you!

Elizabeth B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Page Q. le

Évaluation :

All the guys were friendly helpful and professional. We didn't even have to get out of the truck while they put trailer on and took it off. I woud rent from the again.

Craig H. le

Évaluation :

Le client n'a pas laissé de commentaire.

mark J. le

Évaluation :

Everything was excellent!

Richard K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Wenona B. le

Évaluation :

Outstanding service! I had trouble using the mobile app. The staff helped me check out & get on my way!

Ana R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Amy B. le

Évaluation :

Top notch location; very helpful & courteous employees.

Alfredo M. le

Évaluation :

Le client n'a pas laissé de commentaire.

stephanie K. le

Évaluation :

We arrived in Tucson, AZ, 10/14/2019, at 5:07 PM, two days earlier than expected and used 168 miles fewer than projected in SeaTac. The person who met with us in Tucson was unable/unwilling to help us with the change in price for early arrival and fewer miles as promised in SeaTac, WA.

Adrian M. le

Évaluation :

Double checking any last minute items before check out.

Denita J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard K. le

Évaluation :

Friendly staff, quick pick up and drop off.

Monique Q. le

Évaluation :

Le client n'a pas laissé de commentaire.

daniel a. le

Évaluation :

good job

Monique Q. le

Évaluation :

Making changes was very simple just call store location for drop offs real easy

Gordon D. le

Évaluation :

yes it was very helpful

abril s. le

Évaluation :

Great personnel. Very helpful and friendly!!!! Very satisfied with the service.

Abril S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bernadette G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lawrence B. le

Évaluation :

Best I've been to!

Isaac S. le

Évaluation :

Everyone I interacted with was super nice and helpful, the truck was clean and ready to roll. It was a pleasant experience and I will be sending everyone with moving needs to this location.

Debra S. le

Évaluation :

They were very accommodating to us, after a small glitch. They have a great staff, very helpful and knowledgeable. The storage facilities are clean and we'll lit.

Katherine H. le

Évaluation :

Le client n'a pas laissé de commentaire.

John S. le

Évaluation :

Best U-haul ever. Layout design is amazing, the ingress/egress is fantastic, football fields of parking, storage facility is top notch, you can see the U-haul sign from half a mile away. The best!!!

Jeffrey R. le

Évaluation :

Very Nice facility, but I will NEVER rent a storage unit on the 3rd floor again. I paid 4 guys about an hour and half waiting for the elevator! Recommend 2nd elevator

karen D. le

Évaluation :

Great location

Larry A. le

Évaluation :

The salesman was very kind and helpful. Also, Sunday when I arrived the young man there at 5:00 PM went out of his way to help me

michelie l. le

Évaluation :

Friendly and helpful staff would definately use them again

Linda M. le

Évaluation :

My flight was late and she was so helpful with my reservation. It could have been awful, but she made it possible. She was wonderful. The truck was great. Grateful for uhaul! Linda Mugaas

Grace L. le

Évaluation :

Very helpful staff and easy to use

Carlos R. le

Évaluation :

Brand new.

Jeanne S. le

Évaluation :

Customer service was superior. The storage area was next level; back up bay parking, pallet dollies, elevator, climate controlled (think ac as you unload into unit), and SPOTLESS hallways, and unit.

John-Paul M. le

Évaluation :

Very clean. Fast check in.

Amber S. le

Évaluation :

Adam and all the staff were extremely helpful, kind and professional. Thank you!

Mary M. le

Évaluation :

I had a very pleasant experience at U-Haul Self Stirage. Adam Conroy was a great help & the entire process from start to finish went flawlessly. I was very pleased & thankful for Adam's help.

michelie l. le

Évaluation :

They were so wonderful. The manager that helped me was such a great help he literally saved my day from being a total disaster.Thanks so much for all the assistance and help. I love U-haul!!!

Larry M. le

Évaluation :

These people have it right. Friendly,and knowledgeable. One of the best centers I have used. Well stocked.

Jose T. le

Évaluation :

Was treated very well got everything I needed took loads of stress of me thanks guys wonderful staff from GM to all staff thank you

LAUREN F. le

Évaluation :

Adam was the best! I highly recommend this storage facility.

Suzie F. le

Évaluation :

Your staff was awesome, very helpful, took extra time to show me the unit.. Tony was exceptional ! I was really pleased with the service.

Trevor M. le

Évaluation :

Staff was very helpful and awesome.

Mark T. le

Évaluation :

very clean

Zakary H. le

Évaluation :

The representatives there were extremely helpful and knowledgeable, they went above and beyond to make it a great experience

LAUREN F. le

Évaluation :

Literally the best experience I’ve ever had! Thanks, Adam Conroy!

keith v. le

Évaluation :

U-Haul people where friendly and very helpful.

Jill M. le

Évaluation :

Very nice and clean. Great security

David h. le

Évaluation :

Super Awesome Experience.. Couldn’t have been any better.. Highly recommend this location over others I’ve visited in Tucson Area.. Thank You !

Jennifer S. le

Évaluation :

Very friendly and helpful staff. Facility is great.

Lewis O. le

Évaluation :

Good service ...

terry b. le

Évaluation :

Not easy to find but it is a new facility and gps had not caught up.

WILLIAM H. le

Évaluation :

The facility is very nice. The moving dollies and the employees you have were very helpful.

Jeremiah R. le

Évaluation :

I couldn't have asked for a better experience. Every staff member I met was exceedingly present and helpful. I just moved to Tucson and this Downtown Uhaul helped make me feel welcome and secured

Grace L. le

Évaluation :

Very helpful staff

Tom G. le

Évaluation :

Everything went well.

john n. le

Évaluation :

too many phone numbers and addresses required

camren b. le

Évaluation :

First time great experience!!

Maury P. le

Évaluation :

Your employees are everything, never forget that. Today, they earned UHaul a long term customer. Their customer service was top rate, they were highly professional, very helpful and fast workers~

JOAQUIN G. le

Évaluation :

Very attentive and informative. Great looking place!

Malcolm O. le

Évaluation :

Friendly, competent and helpful.

Storm H. le

Évaluation :

Manager had everything ready for me. Painless. Excellent customer service.

Elvira M. le

Évaluation :

No clue had to reserve Dolly. Water fountain had no pressure. Thank you, Elvira

john j. le

Évaluation :

Very respectful, and showed concern in making sure all was well.

Mark M. le

Évaluation :

This us a Great Place to store your belongings. The GM is Top Notch

Japheth B. le

Évaluation :

Adam at check in and Mike at check out we’re both extremely helpful and friendly. Thank you!

isaac s. le

Évaluation :

Excellent facility

Charity M. le

Évaluation :

They were courteous, very helpful and accommodating. Thank you for your help- you all made a very stressful day and time much better and less stressful.