Le client n'a pas laissé de commentaire.Bianca D.
Customer Reviews for U-Haul Moving & Storage of Downtown Tucson
Pour nous contacter
Tucson, AZ 85745
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
It was an easy and as expected experience. Clean, quick and helpful.WESLEY L.
After originally reserving a truck at Rita Ranch Dog Wash for mobile pick up and arriving at 7am to find out they don't do mobile pick up and don't open to 9am I was furious. This would put us 2 hours behind with the movers we hired through UHaul. I found another location down the road, reserved a 26' truck and went over there. They were open. But when I got there, they did not have a 26' truck. The woman there was incredibly kind to me and got on the phone with UHaul dispatch and found a truck for me at the St Mary's location. We ended up only being 45 minutes behind thanks to your team and efficient service.CASEY T.
Convenient and easy.GENEVIEVE M.
Only pressure came from Friday night staff. They called saying if I didn't respond in 20 minutes they would set pickup to automated. I had to stop to reply and phone # did not go directly to my designated store. I was on time but felt like staff wanted to leave early on Friday night. I am not proficient with taking pictures with my phone nor conducting business remotely. So I wanted to complete contract with staff. Please let staff know that automation is not convenient for "dinosaurs" like me. Merci.COLEEN C.
I was originally scheduled to pick up my uhaul at TireUp with mobile option as this location is closed on Sundays. When I went to check in online I received a message saying.. â€œwait until location is open at 10amâ€ even though it was 11 am and again, location is closed Sundays. There was no visible key box or instruction on how to pick up my scheduled uhaul. I then called the customer service number on the website and was told the wait time was 26 min. I had Ubered to TireUp and was outside in over 100 degree weather. Very, very disappointing mobile experience. I called the downtown location and luckily they had a truck available for me. Also luckily a friend was able to pick me up and take me to that location. The process was easy from there on out, but I am VERY DISAPPOINTED in the online process and time wasted.KAYLA S.
Le client n'a pas laissé de commentaire.JUDITH M.
Le client n'a pas laissé de commentaire.LARRY G.
Le client n'a pas laissé de commentaire.Craig B.
Just keep up the good work!ARNE M.
The location is fine. Staff are fine. Issues were with the vehicle. It was damaged and dirty. I didn't have time to deal with it so I took pics and moved on.JAMES G.
Le client n'a pas laissé de commentaire.WAI L.
Originally I was supposed to pickup my truck from a dealer on 2120 E Broadway Blvd but when I arrived a tire on the truck was completely flat and had sidewall damage. I was able to be redirected to the location at 450 Freeway. However I lost almost 45 minutes of labor due to the delay which cost me extra money. It is completely unacceptable for a dealer to have my truck in an unsafe in-roadworthy condition.Andrew W.
Adam was great, he was present and efficient and engaged always. Jenna was the same. They were courteous and helpful at all times. A great experience for a stressful time. You have two Excellent employees with Adam and Jenna.Dagmar S. | Expérience générale
Awesome service as always, guys. ThanksSTEPHEN D.
Le client n'a pas laissé de commentaire.SCOTT S.
Le client n'a pas laissé de commentaire.KATHY G.
Le client n'a pas laissé de commentaire.Christina T. | Expérience générale
I do not have any recoomendations for improvement at this time. The staff was friendly and helpful at both pick up and at drop off.COLLEEN H.
All aspects of the pick worked smoothly with no delaysJERROLD R.
Customer Service outside was not friendly, nor informative. Also, I reserved a 5 x 10 storage and when I got there, I was informed that they only had a 5 X 5 available.SYLVIA Q.
Next time when I tell the rental location as to where I am going I would like to drop the equipment off where I am going not 1and a half-hour somewhere elseJAMES C.
Le client n'a pas laissé de commentaire.JEFFERY E.
Very clean and well ranFrank I. | Premières impressions
Le client n'a pas laissé de commentaire.JASON D.
Was sent to wrong town when I told them the town that I was going toJAMES C.
Le client n'a pas laissé de commentaire.JERRY H.
This U-Haul site is where I dropped off my equipment but later I found out that they changed me for extra days of rental as well as excessive mileage. Neither one of these charges are valid because my reservation included extra days which were paid for at the time of my reservation. Don't know how they calculated extra miles because I returned the truck with about 200 or so miles under what was allowed. I am currently trying to deal with U-Haul in getting refunded for excess charges this drop off site charged me? This site never discussed these charges with me at the time of dropping off the equipment and never authorized these charges? Not good!!!Glenn Y.
It seems that there was a scratch at the end of the unit and it didn't have a liability sticker. I missed taking pictures before leaving the lot. Customer representative didn't inform me that there was no drop off location in Nogales, AZ he even wrote a couple of addresses for me on the paperwork. No one accepted the auto transport in Nogales and I had to cancel my trip to Mexico. Very disappointed,LUIS V.
My trailer was very old and the chained were oxidized. If they paid better attention at the objects being rented.JHON M.
Easiest drop off ever. Literally took less than a minute. Amazing.Ronald S.
The manager was excellent and made this part of moving across the country a little less stressful! Thank you! The staff was also incredibly friendly. Great job!William F. | Premières impressions
Le client n'a pas laissé de commentaire.KIMBERLY S.
Le client n'a pas laissé de commentaire.Briley B. | Premières impressions
Previous comments apply hereLarry C.
This Uhaul experience was the best I've encountered and I believe it is the highly organized team that makes this place stand out.Diana C.
Le client n'a pas laissé de commentaire.JUAN B.
Adam was an absolute angel to work with.Danielle C.
When I was in Texas I felt secure that my belongs where safe. Adam, Jenna, Eline,.and the staff where extremely nice to me.. I pray that others also feel this way about the staff at Uhaul on St Mary's. Merci.ester w. | Expérience générale
Thanks for helping us find a very short notice storage unit! It was quick & easy. Very wonderful staff at freeway location. Very clean & secure units worth the price.Leticia R. | Premières impressions
Le client n'a pas laissé de commentaire.Leticia R.
Called on Thursday to have the storage unit accessible on Monday. Arrived on Monday to learn that the unit had been moved to a different location. We were able to get the truck at the Freeway location but were not given the 6 furniture blankets as requested.ANN E.
The original location we rented from on 2629 N stone was a disaster! Extremely poor, 0/5 costumer service and an owner that could not care less about customer service. This place was much better, just needs more staff.CHRISTOPHER B.
Le client n'a pas laissé de commentaire.FRANK G.
Nothing. Everything went smoothly.JUSTIN C.
Le client n'a pas laissé de commentaire.DOMINIC D.
Continue to provide excellent quality customer service for the next customer is what is needed.MARIA G.
Efficient and professional staff. Super clean vehicle and in excellent operating condition. Merci.KEVIN A.
Le client n'a pas laissé de commentaire.MICHAEL M.
One of the most professional, clean and efficient U-Haul locations I ever rented from.RALF R.
Le client n'a pas laissé de commentaire.Bradley R.
Le client n'a pas laissé de commentaire.Michael D. | Expérience générale
I've had good experiences here in the past, but this time the employees were not helpful. The room I reserved online was no longer available, they did not honor my first month free offer, didn't open up the storage room (break the plastic tie), and locked the main entrance while we were in mid-trip with our cargo.sabine h. | Premières impressions
Everuthing was excellent.ROBERT K.
Le client n'a pas laissé de commentaire.Sarah R. | Expérience générale
I understand the person who picked up my pods had to wait because there was not enough staff to take care of all customers.Karen P.
Le client n'a pas laissé de commentaire.David H.
Honestly, I have had nothing but issues with U BOX. I had one in Tucson and one in Mesa. Both times I scheduled to access the boxes they magically didn't have my reservation and did not have the box out. I had to prove to both places with voicemails or emails from Uhaul staff I had reserved. The box in Mesa was due to be opened to access items for my wedding shower, no one on site could use a forklift. Caused huge stress and issues that day for me. Box in Tucson was sent to Flagstaff for my brother. He asked them to charge his credit card for the transfer fees. They accidentally charged my debit card for 672 $. Then could not reverse it. Just a mess all around with every experience I have had with the Ubox system. If one of these things had occurred I would be understanding, but each interaction has been an issue.Jeannine S.
Nothing My experience was exceedingly efficient thanks to the customer service well doneFELIX C.
Great people, definitely give outstanding reviews.MICHAEL S.
The windshield on the van was covered with bugs. I could not find a scrubber/squeegee to clean them off, and the wipers only made it worse. Whoever prepped that van HAD TO SEE the bugs - unless s/he drove with eyes closed.THOMAS R.
Le client n'a pas laissé de commentaire.Giovanna F. | Expérience générale
Le client n'a pas laissé de commentaire.Robert P. | Expérience générale
I continue to use UHaul because of the great service I receive.JAROD K.
Le client n'a pas laissé de commentaire.Gwendolyn V.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Carmen K.
The amount of contact and communication was perfect. The pod was delivered (both on initial and secondary locations) up as discussed, was placed where discussed was described as discussed. The pod was picked up as discussed. Really - loved the communication and process - was just as promised!Cristina B.
Le client n'a pas laissé de commentaire.RICHARD M.
The staff at this location were always so helpful.. Jenna. Adam and Jerry thank you all so much.PAULA B. | Expérience générale
Very nice people to work with, will definitely rent there again 👍debby m. | Expérience générale
Rented a storage unit over the summer for my UofA student at this location and a cargo van today to move her back into her dorm. Very clean and secure facility. Fast and friendly service both at pick up and drop off.ANDREW W.
The left sun visor needed to be properly fixedDIANE L.
Le client n'a pas laissé de commentaire.JILL L.
Le client n'a pas laissé de commentaire.MATTHEW M.
Le client n'a pas laissé de commentaire.Kelly Y. | Expérience générale
Le client n'a pas laissé de commentaire.Cooper N.
Le client n'a pas laissé de commentaire.MICHAEL M.
It is a great location. Clean facilities. Only negatives are that you need more elevators and ample parking is lacking.Carmen C. | Expérience générale
Truck I was given had the incorrect mileage on the contract thus giving me 60 $excess charges for miles I did not drive. Truck reeked of smoke as well. Not at all happy and very disappointed.BRIANNA B.
This Uhaul branch is amazing! The equipment is clean and the whole transaction was smooth!!! Thank you!!!NATASHAJEAN D.
Le client n'a pas laissé de commentaire.Raul C.
My reservation got moved ten miles further than it should have been: I wasn't able to drop it off at the original location either. Awesome, 20$ I didn't need to spend driving it to and from a different location than the original reservation: love it. 10 of 10 don't recommend,Jessica M.
Fast checkout and check in. Explained everything so I could understand. Great experience overall.VIRGINIA M.
Le client n'a pas laissé de commentaire.lilia M.
Was charged a late fee after only 23 days of use, did not move in for 7 days after reservation and they were aware of it. Was charged for a full month on the last month when only used it a couple of days. I guess I ended up paying for the free month that I was to get.Hernan G. | Expérience générale
Le client n'a pas laissé de commentaire.GENE J.
very clean areas but a lot of bugs were found in my storage unitShannon H. | Expérience générale
The steering wheel on the truck was not properly aligned, meaning I had to hold the wheel at a 30 degree angle all the way across the country.Matthew P.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.LEE W.
Outstanding operation!Charles B. | Premières impressions
Le client n'a pas laissé de commentaire.MIHAI L.
Large, immaculate yard with the easiest and fastest return of a rental I've ever had. Very friendly and efficient professional assisted me. I was on my way in 3 minutes, not kidding.KIRTLEY M.
The equipment was great and the people that helped me were awesome. Knowledgeable and helpful. Thank you very much. John Wodecki.JOHN W.
Pleasantly surprised when I drove up to the property, could see it was full service and well maintained. Adam hooked up my trailer and the entire experience was good. Dropped it off without a problem, the staff does a great job!GEORGE T.
Le client n'a pas laissé de commentaire.Ingo V. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID H.
Le client n'a pas laissé de commentaire.GREGORY G.
Everyone was very helpful.BENJAMIN F.
One of the tires was very sketchy and was on the wear bars when we arrived in Roswell.JAMES S.
Adam was very accommodating and helpful! The location is clean, and the vehicle ran great! Couldn't ask for more!!DANIEL D.
Le client n'a pas laissé de commentaire.Janice H.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Thomas A.
Le client n'a pas laissé de commentaire.MIZAEL S.
Cabin noise excessive. Truck Size available for transport too large and inappropriate. You claimed that was the only size available and we saw plenty of appropriate truck sizes parked. Believe we were rented a vehicle that was more expensive and a gas guzzler. Because of its size and smaller load, truck bounced excessively which made the trip very unpleasant.ANGEL R.
Twice I've rented and they have forgotten the dolly.MELINA G.
Very efficient and pleasant to work with!David H.
Le client n'a pas laissé de commentaire.William D.
The crew and Adam do a terrific job! I wouldn't change anything! They are all great! Thank you!KATHLEEN K.
Nice and clean everyone that works there was friendly thank you uhaul group for all you do.Armando L. | Expérience générale
Le client n'a pas laissé de commentaire.Michael M.
Very quick and helpful. I was shocked at how quickly they worked to get me finished and on my way.David V.
Excellent service was provided. No improvement needed.Ken K.
Best location in Tucson AZ. Quickest check in I've ever received and I use uhaul frequently. Great customer service I usually rent from The north side of town Not any more. Very efficient thank youAlan I.
Le client n'a pas laissé de commentaire.Moonie T.
The air conditioner of the vehicle was not up to min. standards. I've only used the vehicle for 9 miles, so I did not deduct your review. However, this would be a significant problem if vehicle driven longer distance.Jeffrey D.
Le client n'a pas laissé de commentaire.FRANCISCO C.
One of the best moves in a long history of moving. The folks from check-out to check-in were polite, helpful and speedy. Great job!! Would recommend even though I rented through another uhaul entity my truck was at this location. Kylee (hope I got this right) was spectacular and competent.SEAN M.
Le client n'a pas laissé de commentaire.Patrick P. | Expérience générale
Le client n'a pas laissé de commentaire.MARK T. | Expérience générale
Super helpful employees very up to date and modern facilities. Good selection of trucks and trailers. We liked that this location had storage units for rent which made it very convenient for us when we moved here.Tony M. | Expérience générale
Adam and his team were great ! Their customer service was amazing, very helpful and accommodating . Je les recommanderais sans hésiter.Lisa N. | Premières impressions
Your lack of ability to make reservations are lacking. When you make a reservation you make sure to have everything available for your customers. I have been with you for two years...walking into my storage area and finding homeless people inside and locking themselves in the bathrooms. After speaking to your staff nothing was done about it. You employes in fact just shrug their shoulders when I told him. When I paid for a storage unit, climate control and yet I walk in and its about 90 degrees. Is that temperature controlled? I have been a business owner for years and I have NEVER dealt with such unorganized people in my life. You as a company need to train your employees from completion of reservation, and completeness of contract. Lack of security in "locked storage" and your employees are showing a lack of business customer service. I will be sharing my thoughts about this and will never recommend you. I will not contact the storage unit as this is an issue with uhaul in itself. I wish you luck in staying in this business. People are not in a way to deal with this stuff right now...Shameful.SHEILA D. | Expérience générale
Had an online reservation that got sold out from under me with no notice. When I made another reservation, it was for a 10x15 unit. Was notified day of the reservation (while my truck was en route) that all they had available was a 10x10. Staff was exceptionally rude and disrespectful, to the point of laughing at us over the phone. Manager was unrepentant and even threatened to cancel our reservation and contract when we contacted him. If we had another option, we would have gladly gone elsewhere, but we were already out 700 dollars on the truck and crew we hired. Very poor service. Uhaul has burned its bridges here and this is the last service I will ever hired from them again. Telling everyone I know the same.Sarah S. | Premières impressions
Le client n'a pas laissé de commentaire.Mohammed A. | Expérience générale
Le client n'a pas laissé de commentaire.Heidi W. | Expérience générale
Le client n'a pas laissé de commentaire.San A. | Expérience générale
Le client n'a pas laissé de commentaire.Nimrodel M. | Expérience générale
My only complaint is that a cart was NEVER available when I needed one. It made moving in and out difficult and time-consuming.Aleshia H. | Expérience générale
Jenna was very helpful throughout the entire process.Maria R. | Premières impressions
Le client n'a pas laissé de commentaire.Luis C. | Expérience générale
Great team. The entire staff seemed efficient. Jen is a great people personMargaret H. | Expérience générale
Le client n'a pas laissé de commentaire.COREY G. | Expérience générale
Le client n'a pas laissé de commentaire.Guy Lewis C. | Expérience générale
We still didn't rent one but the people that helped us were all very nice. They answered all our questionsNoah P. | Expérience générale
It is a well maintained secured and clean facilityRonald Z. | Expérience générale
Overall it was a good experience but there needs to be more carts available.Maureen Y. | Expérience générale
Le client n'a pas laissé de commentaire.Martha G. | Premières impressions
We moved from our Denver facility to Tucson & the transition was so much easier than I had expected. Was so great to arrive & took us but 10 minutes to get everything handled so that we could drop off the 1 way trailer & start unloading. Monthly payment set up was easy, great prices, facility is well managed, clean, well lit & secure. Definitely recommended.Jo M. | Expérience générale
Adam was outstanding!barbara r. | Expérience générale
Le client n'a pas laissé de commentaire.Alaina P. | Expérience générale
We justed moved to Tuscon and found that the U-Haul has a superior facility with storage units. The Manger Adam Conroy was great and helped us with our storage requirements. Very knowledgeable workers at this location also with great service. Thank you Tony M.Tony M. | Premières impressions
Le client n'a pas laissé de commentaire.Nancy P. | Expérience générale
Occasionally long waits in line,not enough help and the same thing on the phone.PHILIP F. | Expérience générale
. Nice clean storage units friendly customer service would recommend to others 👌carlos g. | Premières impressions
COVID-19. !!!!!!Wayne E. | Expérience générale
thanks! Jenna has helped us two years in a rowKelly B. | Premières impressions
I am a long time customer and this location has a wonderful staff, very helpful, location is very convenient, and the facility is extremely clean, well lit and safe. The staff is really terrific and I have worked with most all of them from one time to another as a long term customer and I will be a customer for life~ Thank you for going well above and beyond for me, I will never forget it and I100 % recommend them to anyone as well~ Thank you againMaury P. | Expérience générale
Le client n'a pas laissé de commentaire.Alan D. | Expérience générale
Le client n'a pas laissé de commentaire.Alexis H. | Premières impressions
Le client n'a pas laissé de commentaire.Hernan G. | Premières impressions
You have very friendly staff and then you have very unfriendly staff. One staff member will offer a special or discount for purchasing services and then another will deny such offers exist. The message is mixed and unprofessional. I would have kept renting my unit "empty" just to put excess stuff. But my experience with one person in particular eliminated that potential arrangement.KENNETH R. | Expérience générale
I greatly appreciate the help received several times from the front desk staff. Mostly this was for issues other than the storage unit. It was great customer service, the heart of any business. ThanksKenneth Q. | Expérience générale
There are never enough carts available. Motion sensors for lighting aren't positioned correctly. Time for lighting to stay on is too short. Lights keep going out when working in locker. Manager "Jenna" treats customers as if they are an inconvenience for her. She is also disrespectful to the other employees. ("Scolding" them in front of customers. Appearing irritated for when having to help them.) I have used Uhaul for moving and Storage for all my storage and moving needs and have never negative experiences like I've had here. I will be using another location in the future.Adrianne B. | Expérience générale
Staff was fantastic and always super helpful.Alyssa R. | Expérience générale
I encountered one problem with closing out my storage. There were no cart available for me to move my items out. I did speak with a staff member (maintenance crew) about the missing carts. I was informed that the carts had been "stolen". I had to re-schedule another truck reservation at my extra expense to complete my move.Michael R R. | Expérience générale
Le client n'a pas laissé de commentaire.jose d. | Expérience générale
Everything was great, except storage reservation. The web site didn't recognize my reservation, so I made it by phone. Then, at the facility, they couldn't find my reservation also. After some backs and fowards, my reservation appears. In all moment the staff was nice and work hard for solving my issue.Rafael Dario C. | Premières impressions
I was pulling this trailer around for a long time and it was supposed to go back to a different U-Haul after I took the stuff out but they said I could drop it off here that was really great.Nancy P. | Premières impressions
Le client n'a pas laissé de commentaire.Nicki J. | Premières impressions
Le client n'a pas laissé de commentaire.Nicholas W. | Expérience générale
Le client n'a pas laissé de commentaire.carmen f. | Expérience générale
Le client n'a pas laissé de commentaire.BRIAN G. | Expérience générale
Fast and easy rentalJonathan T. | Premières impressions
Unbelievable service and friendly staff. Highly accommodating. I love them there at this U-Haul Location.Dagmar S. | Expérience générale
Le client n'a pas laissé de commentaire.Maureen Y. | Premières impressions
Le client n'a pas laissé de commentaire.Clarissa G. | Premières impressions
The staff and manager was very kind and understanding. The facilities are very clean and well run. I'm very glad to have a storage there.Ken W. | Premières impressions
Horrible customer service from the managers at this location. I was treated very poorly and they made me feel very uncomfortable the whole time i had a storage unit with them. They literally cut our visiting hours for no real good reason. I've had other storage units with uhual at other locations and had no issues being at my storage for long hours which i had 24 hours access at the other location. There were other customers at that downtown facility that would stay long hours and even sleep there too. I just feel the managers were profiling us. I've never done anything to them for how they treated us. Im writing this cuz other customers should know how bad this facility is. This facility needs new management cuz the current ones aren't doing that great. No i would not recommend this location to no one.azalea m. | Expérience générale
Will Austin was extremely helpful, courteous, professional and one of the very best service people ive come into contact with in many years. Highest highest marks. Deserves a good raise and recognition for surejames b. | Premières impressions
Le client n'a pas laissé de commentaire.CHERYL K. | Expérience générale
Le client n'a pas laissé de commentaire.MARK T. | Premières impressions
The staff on site are professional, courteous and knowledgeable. Your staff made my experience with you excellentKathrine M. | Expérience générale
Le client n'a pas laissé de commentaire.DARA S. | Expérience générale
Wonderful. William was very nice and helpful.ADRIAN R. | Premières impressions
I didn't like the idea that u Prorate when someone moves in but you don't prorate when they move out. FRANKLY THAT SUCKS which makes me change my rattingCORNELIUS B. | Expérience générale
The workers at this Uhaul facility ate the best Ever! I would rate them a 10 Stars!!Kathleen G. | Expérience générale
Jenna was very professional. Thank you again for your help.Michael L. | Premières impressions
Honestly, best storage facility I've ever used. Well maintained, clean, safe, and the security is a really nice addition. Staff is nice, helpful, and they carts people can use provided by the facility is also nice.Daniel D. | Expérience générale
Le client n'a pas laissé de commentaire.ROSEMARIE A. | Premières impressions
Le client n'a pas laissé de commentaire.cynnamon w. | Expérience générale
The staff were not only very helpful, but extremely pleasant to work with. I would recommend this company to everyone!!!!!!!!! Thank you very much!Cathy W. | Premières impressions
Le client n'a pas laissé de commentaire.Mark B. | Online Move In
Convenient location, clean and well lit. Over time however the 9 moving carts dwindled down to 4.Kathy M. | Expérience générale
Initial staff was friendly and welcoming. Add staff seemed defensive with people of color and used the words aggressive when a supervisor was requested. Supervisor seemed uninformed regarding customer service and snapped at customer.NATALIE W. | Premières impressions
Love the team on I-10 and Congress!Nathan W. | Premières impressions
Thank you for everything.Omar G. | Expérience générale
Le client n'a pas laissé de commentaire.LASHEA R. | Expérience générale
Le client n'a pas laissé de commentaire.NICHOLAS R. | Expérience générale
You should get dumpster so customers can throw Out what they need to.Daniel S. | Expérience générale
Thank you for your help. I had storage for 5 months and also rented trucks for moving, the staff was great and kind! Kudos to you all!Margaret H. | Expérience générale
Le client n'a pas laissé de commentaire.ELLEN M. | Premières impressions
Le client n'a pas laissé de commentaire.Zachary L. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald Z. | Premières impressions
Le client n'a pas laissé de commentaire.CYNTHIA W. | Premières impressions
I would have given 5 stars except that they require a special lock, but didn't tell me when I signed up. Then, it was the huge problem that I didn't find out about until I happened to stop in the office several weeks later. I was told that I was called three times but there was no record of the call on my phone. However, the storage area itself is good.Theodore R. | Expérience générale
Thank you for helping me with my journeyDelia P. | Premières impressions
Loved being in for I month. I got to organize my stuff and had more space to do . Parking and moving trolleys are the best. If you don't like piercing alarms, I recommend ear plugs ok!NANCY B. | Expérience générale
adam and his team have given me the comeback experiences I have rent from Uhaul all my life this facility is the best one yet thanks adam and your hard-working staff excellent customer servicesJESUS V. | Premières impressions
Le client n'a pas laissé de commentaire.CHARLES C. | Expérience générale
Adam the manager was very friendly and helpful. Excellent service à la clientèleYVONNE S. | Premières impressions
Le client n'a pas laissé de commentaire.Vickie Y. | Expérience générale
I had no problems with u haul or the Facility the only problem I had was not swiping my card some times and setting off the alarm my stupidity 😒JAMES C. | Expérience générale
All staff at this location were extremely helpful, knowledgeable, and most importantly very very friendly...... Now knowing, I will not take my business anywhere else....Thank you so much.Leyva P. | Premières impressions
Le client n'a pas laissé de commentaire.Douglas E. | Expérience générale
Le client n'a pas laissé de commentaire.Tonya G. | Expérience générale
Le client n'a pas laissé de commentaire.Bobi H. | Expérience générale
I used for facility for about five months. I asked for automatic debit which took two months to get right. I was sent late letters which required me to call on and wait. On the third month I received a vm stating I had to remove my lock if I wanted to vacate. I didn't request to vacate, the manager for the locker number wrong. I called and got a rude employee who said he could not note my account and it was personal between me and the manager who would not be in for two days. I vacated the locker on December 30 and advised the office. They didn't tell me I would have to pay for la lock because I left a small bag of trash in it. I had paid a month in advance and was going to get trash next day. There are no trash cans on premises. I would have remove small container if I knew I would charges for lock. I called manager and left message but she never returned my call. The man who inspected locker was professionalNoel R. | Expérience générale
Le client n'a pas laissé de commentaire.JOE C. | Premières impressions
Le client n'a pas laissé de commentaire.Kitsy H. | Expérience générale
Thank you for all you've done for me and my property. Everyone I've encountered has been very knowledgeable and capable of handling my concerns. Much appreciated for the service.Marilyn B. | Premières impressions
Le client n'a pas laissé de commentaire.Cal V. | Expérience générale
Le client n'a pas laissé de commentaire.Bobi H. | Expérience générale
Le client n'a pas laissé de commentaire.Sean M C. | Expérience générale
Le client n'a pas laissé de commentaire.Carrie C. | Expérience générale
Le client n'a pas laissé de commentaire.Felipe M. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLES C. | Premières impressions
The team aloft workers at this location have been so helpful and fantastic to me during is my move. I had to rent 4 times and they were always helpful and kind .Shannon L. | Expérience générale
The place is amazing during day time hours but be aware when the sun settles, you'll notice how heavy the homeless population is in the surrounding area. Just be aware it's not a safe area and you'll notice every once in a while someone will break a door to access the customers bathroom. You will see people high off drugs sitting around the perimeter (a sight that is becoming common in Tucson) as the area is not fenced off as one would think. I would definitely spend my money elsewhere next time at a secure location where I'll know I can access my belongings at anytime while not be hyper vigilant due to the transient people who hang around the area. Online pictures make the place look amazing as it is but, the situation around it isn't.Joshua T. | Expérience générale
Le client n'a pas laissé de commentaire.ROSEANNE g. | Expérience générale
Very helpful staff. Nice facility. Available carts are very helpful.Keith H. | Expérience générale
Excellent service à la clientèle. Loved the cart convenience!grace h. | Expérience générale
Le client n'a pas laissé de commentaire.Mark W. | Premières impressions
I will never utilize U-haul again and make an active effort to inform every person i meet of their wanton criminal behavior.Jason M. | Expérience générale
Le client n'a pas laissé de commentaire.Hussain A. | Expérience générale
Le client n'a pas laissé de commentaire.Megan O. | Expérience générale
Very nice and helpful and clean. Easy to come and go and secure as well.Mary B. | Expérience générale
Le client n'a pas laissé de commentaire.Carol O. | Expérience générale
For the most part the storage facility was kept clean however we ran into a few situations where that was not the case. But we realized that there are no trash cans offered on the premises. Also during COVID it became very uncomfortable to go to our storage unit as many people including staff members do not wear face masks. I'm immune suppressed so this is a huge violation both in the moral sense as well as national health. This really rushed my husband & I to get out of there faster then we had planned but well worth it in the end for our safety. It's really shameful that Uhaul is not keeping up with other businesses.bethany S. | Expérience générale
Le client n'a pas laissé de commentaire.Clint C. | Expérience générale
Staff was attentive and professional with all and any issue or concern regarding my needs.Micheal R. | Expérience générale
I am so embarrassed and apologize to U-Haul for the fender bender I had while on your property. Your staff was excellent and were very understanding and helpful. I will always recommend and use your facility. Please extend my thanks to William and also the really helpful woman who shared my experience with me and then helped me with getting the storage unit. Excellent employees and nice people. Again I apologize for the accident. Thomas TiltonThomas T. | Premières impressions
Le client n'a pas laissé de commentaire.Dean P. | Expérience générale
the customer service was outstanding from Adam Conroy, he was very friendly and helpful. My wife and I were have a very stressful day, trying to find a storage unit. After visiting your facility and meeting Adam, he put us a ease. He was kind and respectful. because of that we will tell all our family and friends. Thank you! Adam for all your help.Armando L. | Premières impressions
this is one of the cleanest and well run facilities I have used yet. I have had to store items many times and wish they all were like this. Great staff, readily available to help with any situation.Larry M. | Expérience générale
I initially called 10/26 to reserve a truck, the associate was super nice and informative. Came in 10/27, the associate that helped me in person was extremely nice and efficient. The location and security is excellent. Totally feel safe leaving my stuff there.ROSANA R. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew G. | Premières impressions
I actually had a few people go with me to my storage and they loved it. They currently are in other Vendor storage locations around town and they want to move when the weather cools off. Their storage is not climate controlled and they were very impressed with your storage and store. If I ever need storage again, I will defiantly be coming back. All your staff is awesome. Regards Stella PadillaStella P. | Expérience générale
Le client n'a pas laissé de commentaire.Keith H. | Premières impressions
Le client n'a pas laissé de commentaire.Tamara U. | Expérience générale
We cancelled our storage unit due to the lack of pandemic safety precautions. The failure to post signs at the entrances requiring masks is highly irresponsible by a business during a pandemic. Most of the people we encountered in the storage portion of the facility were not wearing masks because U Haul did not post signs that they were required.Ben B. | Expérience générale
Le client n'a pas laissé de commentaire.Carrie C. | Premières impressions
This place is very clean and well located. The staff was extremely helpful. Would recommend to anyone looking for a storage place.Nicholas S. | Expérience générale
Le client n'a pas laissé de commentaire.Eduardo F. | Expérience générale
Le client n'a pas laissé de commentaire.barb d. | Expérience générale
Adam helped fix an issue with my rental that saved me a lot of money. I really appreciate it!Melvin F. | Expérience générale
I am very happy with the service and professionalism by this U-Haul location. It looks like I'm going to have to keep the storage space and continue storing my daughters belongings for a tad longer intended.Ralph D. | Premières impressions
Le client n'a pas laissé de commentaire.Edward E. | Premières impressions
Clean, secure facility with helpful staff who go the extra mile. Highly recommend. Accommodated our changing needs, worked to satisfy our 1st floor request despite extra work on their end. Had zero concern for safety of items; well secured, technology-driven facility. Central location to downtown and U.Linda O. | Expérience générale
People need to get to they're storage unit when they need to get thrre. Your hours should be to at least midnight.Cherylyn K. | Expérience générale
Staff at time of sign up wasn't very courteous and seemed very rushed. When asked about any specials he was very curt. So at time of move in we noticed information was not properly taken. However the manager Jenna apologized and corrected our information. She was very pleasant and very helpful.Francisco R. | Premières impressions
Le client n'a pas laissé de commentaire.Dale V. | Expérience générale
Le client n'a pas laissé de commentaire.Michael N. | Online Move In
Le client n'a pas laissé de commentaire.Jamelle B. | Expérience générale
I had no problems, it always smelled clean, and the staff was so helpful and kind. If I need to obtain storage again, I will go back.Kristen H. | Expérience générale
Adam an his staff are well trained an Amazing to do business with Thank You AdamTroy M. | Expérience générale
Le client n'a pas laissé de commentaire.Rebekah B. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica W. | Premières impressions
Le client n'a pas laissé de commentaire.Sandra A. | Premières impressions
When we called to rent a storage locker we were extremely pleased with the manner in which all our questions were answered. Upon arriving we were greeted with a smile, and then escorted to the two lockers we rented. I would definitely recommend this facility.RODGER K. | Premières impressions
I sold my house,rented 2 units, then i found out my closing date was earlier than what i was told. So, i was frantic due to the fact i had to call back ,change the date of moving in and there could be a possibility there mite Not be 2 units available in the sizes i needed. Adam went out of his way to help me get what i needed and was very proffesional and friendly! Thank you sooo much Adam, you're the Greatest! Kathleen GlaserKathleen G. | Premières impressions
I had a great experience with this storage facility until covid hit. The facility does not enforce wearing masks by customers or employees. I had to ask an employee to wear a mask and then he put it on with his nose sticking out, which does nothing for safety! I moved my stuff out because it was unsafe to access my belonging due to so many of the other customers not wearing masks.Sarah B. | Expérience générale
The young lady, manager on staff was wonderful to work with. She is very accommodating. MerciCHERYL K. | Premières impressions
The staff at this particular U-Haul facility is extraordinary. I would like to commend especially Adam, the GM, as well as Ms. Kenna as well as the lady who is keeping the storage units som lo perfectly clean.Lucia K. | Expérience générale
Le client n'a pas laissé de commentaire.Dagmar S. | Expérience générale
We had nothing but best experience. The staff was awesome and very professional. The units were clean and very maintainedDale V. | Premières impressions
Fantastic service and facility! 100 %!Linda O. | Premières impressions
At the end of my trip it saved me a lot of uncertainty where to store my belongings as I waited for my apartment to be ready.Archie D. | Expérience générale
The staff at this location are super friendly and accommodating. Great prices too. Plus, their lot will fit an interstate tractor trailer moving truck, which is hard to find in Tucson. I highly recommend this location.Aleeca B. | Expérience générale
Le client n'a pas laissé de commentaire.Joshua T. | Premières impressions
Le client n'a pas laissé de commentaire.Aleshia H. | Premières impressions
Keep up the good work.Michael G. | Premières impressions
Le client n'a pas laissé de commentaire.Troy M. | Premières impressions
Le client n'a pas laissé de commentaire.Scott R. | Expérience générale
We received excellent assistance from Norman who runs the U-Haul in Janesville, California! He helped us even get our car on the car carrier, and made certain we had a 26 foot truck on time! He was courteous, friendly, enjoyable, and compassionate, as we were moving away from the location of many recent forest fires! Great guy! Truck was super great, car carrier as well. All was clean, ran superbly, and the drop off in Tucson was easy and so convenient for our storage needs! We will always use U-Haul!Mary B. | Premières impressions
Very courteous staff. Social distancing and masks in use.Rehan K. | Premières impressions
We ended up arriving late and tried to finish putting stuff in the two units but we ran out of time and I hd to take the remainder of My daughter's stuff back to my house. Otherwise the experience at this location was great!Robert D. | Expérience générale
Le client n'a pas laissé de commentaire.carmen f. | Premières impressions
Le client n'a pas laissé de commentaire.Jeffrey B. | Expérience générale
Great location and wonderful layout. Very well run with more amenities than I have found anywhere else in town. To top it off it is also the best price per sq ft I have found yet.Arthur G. | Premières impressions
Le client n'a pas laissé de commentaire.Hannah R. | Premières impressions
Le client n'a pas laissé de commentaire.eRIN S. | Expérience générale
Le client n'a pas laissé de commentaire.Janet D. | Expérience générale
Adam has a great team and provides outstanding serviceLucia K. | Premières impressions
Very helpful staff and a well-maintained facilities made it a great option to useEmily A. | Expérience générale
When UArizona shut the dorms in March, my twins had to move out quickly. This UHaul storage facility was wonderful and supportive, Manning a bad situation a bit better with their helpful attitude.Melissa R. | Expérience générale
Le client n'a pas laissé de commentaire.Tabitha J. | Premières impressions
Very friendly and helped us get a storage unit that was close to the entrance.Mary R. | Premières impressions
Le client n'a pas laissé de commentaire.Melanie B. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel B. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin M. | Premières impressions
Le client n'a pas laissé de commentaire.Adan M. | Premières impressions
Brand new facility. Great service. Clean environment.Veronica A. | Premières impressions
Everyone was super helpful and open to letting me rent a unit despite being stuck in another state due to covid. Super easy to set up access for my friends to move my things for me. Highly recommend and competitive pricing as well.Kai L. | Premières impressions
Le client n'a pas laissé de commentaire.Suzie F. | Expérience générale
Le client n'a pas laissé de commentaire.Mike W. | Premières impressions
This is my second experience with U-Haul storage and I have to say it has been a rewarding experience in both instances.Sandra L. | Premières impressions
Will use again when needed.kesha d. | Expérience générale
This Uhaul was clean and amazing staff.Heather S. | Premières impressions
Excellent top notch facility. I do wish the evening access hours were later than 7:00 PM; 9:00 PM would be my preference. Apparently there is an option for later access but I didn't understand it. But what a great place! Best storage facility I have ever used. My highest recommendation. Sparkling clean. Secure. Helpful and friendly staff. A+Robert F. | Expérience générale
With covid 19 we needed a quick temporary space for my daughter's college room items. Going off what Gus told me I called and then came to your facility. I the the gentleman on the phone and the lady in person were very helpful. I have never used storage before in my lifetime and they made it so easy. I can see why his recommends you. I will tell everyone about you and your great business. Thanks die making a difficult time easier for us.Laura V. | Premières impressions
Le client n'a pas laissé de commentaire.Carol G. | Premières impressions
Le client n'a pas laissé de commentaire.Wendy H. | Premières impressions
Will was outstanding, professional, and very organized. He was so helpful and made this experience much easier than I anticipated.Ron B. | Premières impressions
Would like to see more 24 hour places. Some of us work midnights and would like to do the things we need to do during our hours. Besides the best place in town.David M. | Premières impressions
Le client n'a pas laissé de commentaire.Manuel G. | Premières impressions
The gentleman at the desk was not overly friendly or helpful and seemed distracted. The facility itself seemed fine.reesa l. | Premières impressions
The staff are extremely accommodating and friendly! The storage facility is clean and the price was competitive, especially with the first month free. This location easily handles extra long interstate moving vans. We were very impressed!Aleeca B. | Premières impressions
I am a single women and feel very safe here. Cameras all around and place is very clean.Stella P. | Premières impressions
Le client n'a pas laissé de commentaire.JEFFREY C. | Premières impressions
I had experience at two locations, Oracle/Wetmore in Tucson and also Downtown St. Mary's in Tucson. Employees at both locations (Rebecca and William) were fantastic and extremely helpful!Amie B. | Premières impressions
Le client n'a pas laissé de commentaire.cammie g. | Premières impressions
Adam is always professional, friendly, and accommodating.Dagmar S. | Premières impressions
The Uhaul rep that helped us was awesome! Jenna I think it was, truly understands what customer service means!!Chris W. | Premières impressions
Suggest all U-Haul staff wear face masks during this coronavirus pandemic when interacting with renters, and when inside the storage building. I did not see any employees doing this.STEPHEN A. | Online Move In
Staff was helpful , friendly and had instant answers to every question. Amazing when people are knowledgeable and good at their job. I highly recommend this facility to everyone.john g. | Premières impressions
Very accommodating and friendlyMichael D. | Premières impressions
Staff was very helpful.Jon B. | Premières impressions
Jenna - I cannot say enough about how great you were. So friendly and helpful even during a stressful time for both me and you !! You keep your facilities clean and sanitary and you're really to be commended for your work ethic. You made this a great and easy experience!Abbe L. | Premières impressions
Everyone at this location is friendly and helpful. UHaul ran a special to help students who had to quickly move out of the dorms because of the Covid-19 shutdown. Thye gave my students first month free, low-cost lock and use of a hand cart. Great experience.Melissa R. | Premières impressions
Le client n'a pas laissé de commentaire.Rebekah B. | Premières impressions
Le client n'a pas laissé de commentaire.Margarita R. | Premières impressions
Johnny was very helpful and friendly. The space was very clean and they do a great job with securitycynnamon w. | Premières impressions
Le client n'a pas laissé de commentaire.Carly S. | Premières impressions
Le client n'a pas laissé de commentaire.Emily A. | Premières impressions
The only bad was there we’re alarm going offGeorge C. | Premières impressions
The general manager and other employees are clean, in uniforms, and very friendly and helpful. The rates are average for the area, and they don't have some of the same requirements that others do.Laura D. | Premières impressions
Helpful, friendly staffScott M. | Premières impressions
A very patient & friendly folks made the grim task of moving almost painless, I dealt with Adam and & ubox genie Karina.very good experiencemaureen b. | Premières impressions
Great personnel. Very helpful and friendly!!!! Very satisfied with the service.abril s. | Premières impressions
The salesman was very kind and helpful. Also, Sunday when I arrived the young man there at 5:00 PM went out of his way to help meLarry A. | Premières impressions
I had a very pleasant experience at U-Haul Self Stirage. Adam Conroy was a great help & the entire process from start to finish went flawlessly. I was very pleased & thankful for Adam's help.Mary M. | Premières impressions
These people have it right. Friendly,and knowledgeable. One of the best centers I have used. Well stocked.Larry M. | Premières impressions
The representatives there were extremely helpful and knowledgeable, they went above and beyond to make it a great experienceZakary H. | Premières impressions
Your employees are everything, never forget that. Today, they earned UHaul a long term customer. Their customer service was top rate, they were highly professional, very helpful and fast workers~Maury P. | Premières impressions
No clue had to reserve Dolly. Water fountain had no pressure. Thank you, ElviraElvira M. | Premières impressions
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