Évaluations des clients U-Haul Moving & Storage of Downtown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Downtown

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Tori B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Haydn L.
Évaluation :

I know this was a situational problem but when I arrived the wifi was down and had to wait 30 minutes past my pickup time to get the uhaul when I was already on an extremely tight schedule. The people I hired to help me complete the job we were using the truck for had to leave me before we were finished to finish it alone. When I book a truck for 10:30 am Expect to get it when at 10:30 am. Also keep in mind I showed up EARLY to the location so that I would get my uhaul on time

Jose M.
Évaluation :

Le client n'a pas laissé de commentaire.

kareem h. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ana Paula M. | Expérience générale |
Évaluation :

Super clean! Very helpful staff.

Angela L.
Évaluation :

I was overcharged, but no one is able to help me. I've written several times now and called, but no one knows what they're doing. Not only that, but my stuff didn't fit in just one container, trying to change reservations is impossible, and your service is overpriced considering how small and cheap the containers are. I'll be writing online reviews--terrible experience!

phillip s. | Expérience générale |
Évaluation :

The staff was amazing. They helped me set up my unit and ultimately cancel it when the time was right. Appreciate all of their help and want to thank their team!

ABDUL W.
Évaluation :

I rented the truck for one day and my card has been charged for two days. I have emailed but no reply. Kindly refund the one day rental charges.

Joseph M.
Évaluation :

Le client n'a pas laissé de commentaire.

SAMUEL L.
Évaluation :

very easy to use rent for move to new location for me

THOMAS S.
Évaluation :

Le client n'a pas laissé de commentaire.

Ming-Chang C.
Évaluation :

Le client n'a pas laissé de commentaire.

Reddy B.
Évaluation :

Service quality

Mariam Q.
Évaluation :

Le client n'a pas laissé de commentaire.

Evan R. | Expérience générale |
Évaluation :

Inexpensive, excellent service, good location if you are close to downtown.

MIRIAM J. | Expérience générale |
Évaluation :

This is an excellent indoor storage facility. Highly recommend.

Joshua A. | Expérience générale |
Évaluation :

Yolanda Martinez the manager is an amazing human. She was so helpful.

aiden L.
Évaluation :

Le client n'a pas laissé de commentaire.

Arturo O.
Évaluation :

The truck i had reserved a 17 ' was not available i was given a 9' van and thats all they had was told no other location in arround 10 miles had anything available my one trip move turn into 8 or 9 trips and many more hours of work and now I'm being charge for 2 days of rental of everything when it was uhaul fault for not having a previous reserved truck available...im still waiting to hear about charges !its been 4 days

WILLIAM C.
Évaluation :

Only one thing I complain they don't honest what customer returned the vehicle after hour drop off the store. The fuel gauge is different from what I refill the gas when I get it from the rental store. Only I drove the car was 5.5 Miles. When I got to the store call to the number and spoke to an agent what the status report. I got evidence

Brenda L.
Évaluation :

Le client n'a pas laissé de commentaire.

Vincent G.
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHANIE Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Mohammad D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Anselmo P.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID R.
Évaluation :

Fantastic customer service from start to finish.

Arica W.
Évaluation :

Le client n'a pas laissé de commentaire.

James H. | Expérience générale |
Évaluation :

Did everything we needed it to do for the period of time we needed it. Thank you

Harry W.
Évaluation :

Step your game up!

Deitra L.
Évaluation :

I will definitely come back because of Yolanda! Great customer service skills. Friendly and professional.

William R.
Évaluation :

The service was great

jared G.
Évaluation :

Drop your prices on mileage, I mean that's bullsh*t if we already gotta pay for the gas the mileage should be WAYYY less

EDITH W.
Évaluation :

Le client n'a pas laissé de commentaire.

Eric H.
Évaluation :

Thanks to Yolanda we had a great moving experience.

Clarence S.
Évaluation :

Le client n'a pas laissé de commentaire.

Marcos F.
Évaluation :

Le client n'a pas laissé de commentaire.

MANDAR D.
Évaluation :

Quick and easy pickup and drop off. Good service.

Alan G.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeanne A.
Évaluation :

Not withstanding my comments above regarding your location, the process of renting the trailer from you was terrible. I made a one-way reservation a month in advance, then, starting about a week prior to the pick up date, I was contacted three or four times and told e rental wasn't available, than that it was available but not on the date that I needed, than that it wasn't available, then that it was available but not at the location I needed (twice). I can't believe that this system works for you!

Dara T.
Évaluation :

Improve everything

Christopher R.
Évaluation :

Bad service never gonna get any U-Haul no more bad service I want my money back

John O.
Évaluation :

Le client n'a pas laissé de commentaire.

John M.
Évaluation :

The staff here are great! A+

WILLIAM R.
Évaluation :

Your service is great

Jillian G.
Évaluation :

Le client n'a pas laissé de commentaire.

Tori B. | Premières impressions |
Évaluation :

Love the accessibility hours

David P.
Évaluation :

Niecy (spelling?) was such a kind person and helped me with everything I needed and made me feel at home while I waited she is great.

Emilio E.
Évaluation :

Le client n'a pas laissé de commentaire.

derrell D.
Évaluation :

give details on the Actual price

Hector U.
Évaluation :

Have the equipment up to date on your system, my contract was put on hold because they thought the truck I rented was two days late, when in fact I rented the truck the very same day, my experience has been very uncomfortable. can I please have someone either send me a message or call me in reference to this review, thanks.

chaohao L.
Évaluation :

Too expensive.

Helen S.
Évaluation :

There were two deductions made to my card. I thought there would only be one deduction. The amount I owed. Helen

MEGHANA T.
Évaluation :

Le client n'a pas laissé de commentaire.

JESSICA T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

kyung C.
Évaluation :

Le client n'a pas laissé de commentaire.

Zackary K.
Évaluation :

The truck smelled of stale cigarette smoke and made for a bad experience

Daniel K.
Évaluation :

Double check customer's order before billing/charging. I was charged double amount for what I actually owed. It also took a long time for me to be able to reach someone by telephone (super long wait).

melissa M.
Évaluation :

Le client n'a pas laissé de commentaire.

Nam N.
Évaluation :

Excellent customer service both where I picked up the U-Haul box in Los Angeles and for the driver, Prince Franklin, who dropped off the U-Haul box in the pouring rain and helped us position it in the storage area for quick access. Overall, U-Haul saved my life with its box and shipping services when we were canceled on by some movers we hired.

EMILY F.
Évaluation :

The staff seemed bothered that I was there to rent a truck that I had a reservation for. And they weren't wearing masks until I approached the counter. I filled the truck with gas and was still charged for gas. I have photos of the dash and my fuel receipt but was still charged

Bradley J.
Évaluation :

My card was charged twice

Sinae M.
Évaluation :

Le client n'a pas laissé de commentaire.

MANNY L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

michael stephan Y.
Évaluation :

All agents very helpful. They are at the top of their game.

ramond C.
Évaluation :

Le client n'a pas laissé de commentaire.

NIAT N.
Évaluation :

Le client n'a pas laissé de commentaire.

CHUCK S.
Évaluation :

Thank you for the EXCELLENT, FLAWLESS service!!

Nathaniel E. | Premières impressions |
Évaluation :

Great location

Nam N.
Évaluation :

Excellent customer service and very helpful. Maybe an online tutorial on how to operate the truck as I didn't know where the emergency lights were.

Rachel H.
Évaluation :

Well since I rented a truck , u-haul has charge my card twice on 11/3/20 for the amount of $53.20 then again on 11/4/20 $62.96 someone need to correct that.

ROBERT A.
Évaluation :

AWESOME! AWESOME! AWESOME! AWESOME! AWESOME! AWESOME!

JOSE C.
Évaluation :

Le client n'a pas laissé de commentaire.

GIOVANNI C.
Évaluation :

I was given a U-Haul van that was not already 3/4 of a tank filled with gas. My phone had died as I try to take a photograph of it so instead of leaving the parking lot, I decided to go into the building and informed them that the car was missing gas. Once inside instead of updating the rental sheet or offering me a new U-Haul van they told me it was not a problem and that I only needed to fill what i used. (Which was less than a quarter tank of gas.) When I brought the van back and filled up the tank to almost 3/4, because I had accidentally purchased too much to refill it. I brought the van back and was then told that I was going to be charged an additional $25 for gas because the van was not filled all the way to the three-quarter mark. Then after trying to tell both the manager and the man inspecting the vehicle the same situation over again I was given a lecture By the man inspecting the van about how the manager was going to yell at him for not properly inspecting the vehicle, because the van was not filled all of the way. Not to mention as I first walked into the building to even purchase the van how casual the two employees were one being on his phone the other one clearly on a phone call because she told the person that she was going to help a customer. I did not appreciate having to deal with such mediocre service and then to be haggled on the gas amount when there was simply two dollars Not to mention as I first walked into the building to even purchase the van how casual the two employees were one being on his phone the other one clearly on a phone call because she told the person that she was going to help a customer. I did not appreciate having to deal with such mediocre service and then to be haggled on the gas amount when there was simply two dollars worth of gas missing after i already filled it well past what I was required to pay. So if you guys would really ask me if I would refer this location to anyone? The answer is absolutely not. What I would in fact recommend however is a training course in customer service.

Elaine K.
Évaluation :

Please have more staff on the weekends. There was one poor lady who was doing her best but there were multiple problems and it took 1 hour for me to get keys to my van, even though I had checked in online. Also, I was charged for furniture pads but never received them and now I have the hassle of getting that charge removed. Thank you! Elaine

Andres M.
Évaluation :

The back of the uhaul storage compartment was dirty and smelled bad , in all honestly I believe someone slept inside the uhaul overnight in their parking lot . I would make sure the uhaul is inspected and clean for each customer.

JOSE C.
Évaluation :

This morning we rented a 10 feet truck. When we arrived to our destination we noticed that the two front wheels were almost flat. we immediately went to a gas station an filled air to the tires. On the way back we had to stop and put air to the tires, because they were loosing air. When we arrived back to U-Haul, we asked the manager to give us a discount for our trouble. The Manager flatly refused. This is not right. It is not our fault that we received a truck with almost flat tires.

Claudia Adriana J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTOPHER J.
Évaluation :

I went in person to this location yesterday afternoon to reserve a cargo van for yesterday evening at that same location. The reason for that location because that was where my storage was at as well. When I arrived yesterday evening, the sale lady who I reserved the van with yesterday afternoon tried to have me reserved at a totally different location and she tried to act like she didn't remember who I was as well. Her shirt said owner on it. And trust me, she didn't make a mistake or anything like that. I kept wondering why I kept getting calls from the other location she reserved my van at. This lady who claimed to be the owner of this facility had plenty of van, too.

James H. | Premières impressions |
Évaluation :

Yolanda made the experience superior. Great customer service skills and heart.

Alberto V.
Évaluation :

they charge me twice for an hour late not fair

Michael Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert W.
Évaluation :

The customer service i overall POOR!! WILL NEVER USE UHAL ANYMORE

Abdulkarim A.
Évaluation :

Le client n'a pas laissé de commentaire.

James K.
Évaluation :

Le client n'a pas laissé de commentaire.

Gabriel A.
Évaluation :

The AC on this truck was not working and it was really bad taking a trip to LA without AC When I got to California to Los Angeles I told them that the AC was not working but they didn't seem to care.

Mark W.
Évaluation :

The Arapahoe location is quite nice. The customer service person there by the name of Devon is super professional. Very friendly and courteous. He made my experience there pleasant, so I will be going back to that Uhaul location. I give Devon ⭐️⭐️⭐️⭐️⭐️

Katherine J.
Évaluation :

Le client n'a pas laissé de commentaire.

Benjamin C.
Évaluation :

The lady that helped me out, to the guy that brought my vehicle to me deserve a well deserved praise. First, the lady at the desk was multitasking, phones ringing, customer service recovery, getting me a van. Finally, the guy who brought the van out made sure I was good to go and when I got back he made me feel welcome. I would definitely come back to this location. I was there on Sunday, October 11, 2020.

Danilo D.
Évaluation :

The entire crew was excellent!

Jaron W.
Évaluation :

Customer service was great

Shawn D.
Évaluation :

Le client n'a pas laissé de commentaire.

MONTRILLA J.
Évaluation :

Le client n'a pas laissé de commentaire.

Carolyn J.
Évaluation :

Le client n'a pas laissé de commentaire.

chang L.
Évaluation :

Le client n'a pas laissé de commentaire.

Colin L.
Évaluation :

I never received my email receipt. Please email to me asap.

Seth B.
Évaluation :

I scheduled an 8 AM self pick up. The truck I had reserved was blocked in and I had to wait until they opened at 9. The location gave me an extra hour no charge but that was all for holding me up for about an hour and a half.

Quin H.
Évaluation :

Not good communication between the staff and I. They made me pay for things I wasnt informed about as well. Things could have gone smoother

miguel s. | Premières impressions |
Évaluation :

The staff told me they closed at 10pm and there was no access to my storage and I drove overthere for nothing

Christy C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Anesia S.
Évaluation :

Best service ever.....

Nicole R.
Évaluation :

First and last time using uhaul, worst experience I've ever had.

brian C.
Évaluation :

Great experience

David S.
Évaluation :

Le client n'a pas laissé de commentaire.

Hermes S.
Évaluation :

Le client n'a pas laissé de commentaire.

Carlos R.
Évaluation :

It seemed like the storage process was not very secure. They had people offer to help unload that don't work for uhaul, which was helpful, but went up the elevator when I got distracted and all my things were inside elevator. Could have gone in my things. Does not seem secure.. also wanted to add that the truck handled very well, was pleased with it. One thing I did not like was getting several emails a day even though I kept refusing them about carting a locked trailer. Would never do that ( could b drugs or something). A bit annoying. Overall u-haul seems like a good company.

Jose C.
Évaluation :

Le client n'a pas laissé de commentaire.

Christy C.
Évaluation :

Le client n'a pas laissé de commentaire.

FREDERICK H.
Évaluation :

returned right at closing adn although it took 20 minutes for reptot finish with a previous customer, she was hustling and trying to get everyone out quickly. well kept store.

Soseh K.
Évaluation :

No one was wearing a mask. Not inside. Not outside. The two who were working didn't even have one around their neck. One of the employees was wearing one for a moment then slid it down for the remainder of the time I was there. I waited 1 hour before I got my keys for the pickup truck. I then had to remind the employees that I still needed my dolly. Waited another 20 minutes. Awful. Not only will I not be returning to this location, I will never use Uhaul again.

devon L.
Évaluation :

Le client n'a pas laissé de commentaire.

Gebran C.
Évaluation :

Le client n'a pas laissé de commentaire.

Sandra R.
Évaluation :

Le client n'a pas laissé de commentaire.

Markisha J.
Évaluation :

- Store did not have proper tools we needed for our trailer rental. We had to purchase our own tool over $60+ - We specified our drop off location to be in Arizona, yet our paperwork still said Los Angeles. This caused multiple additional calls to be made to Uhaul customer service. - If there were another company out there, I would NEVER use Uhaul ever again! EVER.

Shovan B.
Évaluation :

Uhaul/Ubox service is the best!

Lucas H.
Évaluation :

This isn't the particular location's fault, but it's extremely frustrating that I booked a one-way truck, then found out the day before my move that that “wasn't available.” Then why allow me to book it in the first place. Unreliable reservation systems that pull the rug out from under your plans is VERY BAD SERVICE. WHY WOULD I USE UHAUL EVER AGAIN?

Ruth T.
Évaluation :

Le client n'a pas laissé de commentaire.

Eddie M. | Premières impressions |
Évaluation :

This was by far my worst moving experience and one that could have been avoided/made less stressful with clearer communication and assistance. I chose this location based on the U-Haul website upon searching for a specific climate-controlled storage space. This location showed as having only 1 left, so I called the 1-800 number immediately and made the reservation for it, noting that we needed a truck as well, referencing the one-month free. Upon arrival during moving day (where we then had to take the rest of our stuff with us on a two-hour drive), I noted the deal to the staff member who flat out said it would not be honored as it didn't apply to our rental (even though we verified everything over the phone). Not only that but our rate was different than what we were quoted, even though I had a confirmation e-mail with our reservation and rate. This all seemed suspicious but we had to get going with the move, so I resigned to having to deal with it the next day over the phone. I was then given my key card and tried to get to our storage room. Our key card didn't work (the rep told me it takes a few minutes -- but it ended up not working the whole time). When we got to our floor, it was hot and damp (clearly not climate controlled) and the storage did not match what we saw online. Instead of private rooms, they storage areas were cages where you could see everything inside AND the chain linked fences had openings in them. I looked at the receipt the staff member printed out for me and it said "No Climate". At this point, it was a comedy of errors. I went back down and even the staff member said this was all wrong but there was nothing she could do. We finished our move, reluctantly leaving our stuff in a cage without climate control (luckily we sold our refrigerator last minute the day before, otherwise it would be in there now). As directed, I called the GM the next day to try and have this amended somehow. Though Yolanda verified that we actually did qualify for the one month free, there was nothing that could be done about the change in reservation. Apparently, even though you reserve ahead of time -- it is still on a first come, first serve basis IN PERSON (which makes no sense, why would you show on your website that you only have "1 left" when making a reservation; that implies you are snatching up the last available spot for that specific category you checked off during your search -- in our case, climate control). Yolanda apparently honored our initial rate with a monthly discount to match (though we have yet to receive email confirmation) and now have to wait and see if a climate controlled room opens up, which we then can only confirm in person. A move is stressful already and was only made more so by a flawed reservation system and lackluster staff that, while friendly, failed to make things right during our move. I would not recommend this storage facility (or U-Haul for that matter) to anyone.

Maggie M.
Évaluation :

Le client n'a pas laissé de commentaire.

Emma H. | Expérience générale |
Évaluation :

My Uhaul storage experience was great! Everyone I interacted with was extremely helpful, especially the manager Yolanda. The facility was clean and felt very secure and safe.

Sang K. | Expérience générale |
Évaluation :

Clean facility. Clean storage unit. Was able to come in and out as needed with no issues. Friendly staff. Carts readily available for transporting loads back and forth. Convenient location off the freeway. I would recommend.

Lindsay B. | Premières impressions |
Évaluation :

The employee who helped me was a lady named Anesia and she was very polite and very attentive and she seemed like someone I would be proud to call my friend, sister, spouse, etc. If this comment is actually being read and there’s a way to do this, please let her know she does a good job.

LORNA M. | Premières impressions |
Évaluation :

Tried to access the unit there was no one in the store only one person at the counter and he said he was busy even tho nobody was there

Peng G. | Expérience générale |
Évaluation :

Expensive

Corey H. | Expérience générale |
Évaluation :

Staff was nice and helpful. Couldn't have asked for more

Ahmed K. | Premières impressions |
Évaluation :

Staff very helpful.

gabriel l. | Premières impressions |
Évaluation :

My overall experience was pleasant!!

Sampson R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

SHANNON L. | Expérience générale |
Évaluation :

my unit was broken into & I wasnt notified until days later.They pulled other unit personal belonging into my unit and I notified staff everyday for days and no one retrieved them.I want my money back

Nathan C. | Expérience générale |
Évaluation :

They continuously have made mistakes on my ubox order and cancelled it 3 times on me for no reason. I needed everything shipped before the end of the month of september and nothing has shipped yet

Christian H. | Premières impressions |
Évaluation :

The staff were very kind and helpful and when I had a question about my account went out of their way to call their supervisor who had the day off and answer my question that same day.

Felix T. | Expérience générale |
Évaluation :

perfect place

andrew c. | Premières impressions |
Évaluation :

First, the unit they gave me had stuff in it. They gave me a new one on a different floor. Second, it had a lock on it. Third, I couldn't access the previous floor where my stuff was. 5 trips to desk

Kendall C. | Expérience générale |
Évaluation :

You did an excellent job , handing it to me on a platter , is something you just don't see anymore.

SHERRIE W. | Expérience générale |
Évaluation :

Fair prices & has cameras but didn’t like that the parking lot is always crowded with uhaul trucks & makes it very difficult to load and unload. Old squeaky elevators & very crowded inside the place.

PHILLIP K. | Expérience générale |
Évaluation :

Customer Service was excellent. U-haul corporate really needs to get another elevator inside the building, or upgrade their current one. It's ridiculous how often it breaks down. Thanks.

Tayler B. | Premières impressions |
Évaluation :

Great service

Randy F. | Expérience générale |
Évaluation :

Yolanda was particularly helpful and friendly. Thanks Yolanda!!! The guys around the facility also SOOOOOO helpful and kind.

Mackenzie A. | Expérience générale |
Évaluation :

My boyfriend and I arrived 15 minutes early for my reserved time and we ended up waiting 45 minutes before anything was even ready, and the location did not appear to be very busy. When I finally got

Ivan T. | Expérience générale |
Évaluation :

Unfortunately the u-box wasn’t ready when we got there and the elevator was broken, but we persevered! Yolanda helped us check in, she made an ugly process easy! Give that woman a raise!

juan r. | Expérience générale |
Évaluation :

Excellent customer service

marie christine a. | Expérience générale |
Évaluation :

Chose5x5 unit because larger units constructed of open fencing material, like cages.They lacked privacy(belongings visible),didn't seem secure,fencing material could easily be cut.Didn't fit my needs.

Alexandra S. | Expérience générale |
Évaluation :

There is absolutely no customer service here. Any time I asked Yolanda a question, it seemed like I was bothering her. The facility is clean and secure, but they need to work on service.

GARRISON P. | Expérience générale |
Évaluation :

This location is extremely understaffed. The location is small, and it lacks basic coordination. The workers did the best they could with the limited manpower; ALLOCATE MORE PAYROLL!

Phillip W. | Expérience générale |
Évaluation :

I never visited the facility so none of this counts but I thought everyone at U-Haul was super helpful so 5 stars all around.

Sanaa O. | Expérience générale |
Évaluation :

I absolutely love the staff. They were so welcoming and helping. Bless their hearts!!! I would recommend this facility because of their amazing employes!!!!!!!

Benjamin S. | Expérience générale |
Évaluation :

It was great!

matthias g. | Expérience générale |
Évaluation :

Good service

Timothy B. | Expérience générale |
Évaluation :

Great help

KAY K. | Expérience générale |
Évaluation :

Invonv

Meghan C. | Expérience générale |
Évaluation :

Not a single person I had any communication with that worked at the location in which my belongings were stored was the least bit helpful or friendly. Several items were damaged beyond repair.

audrey p. | Expérience générale |
Évaluation :

Vincent/Victor? Apology I don’t remember the name, was very helpful in getting what I needed accomplished, thank you.

james B. | Expérience générale |
Évaluation :

From starting my move from Charlotte, North Carolina to Los Angeles, U-Haul has been extremely helpful and affordable. Two unexpected events on the road here were handled quickly and "painlessly".

VANESA P. | Expérience générale |
Évaluation :

A place trustworthy to leave my valuables. Will consider in the future and will recommend to others.

Jose L. | Expérience générale |
Évaluation :

GREAT SERVICE

Filipa V. | Expérience générale |
Évaluation :

Great experience renting and accessing my u-box.

Jana H. | Expérience générale |
Évaluation :

no comment

MARGARET L. | Expérience générale |
Évaluation :

None

Jeremy B. | Expérience générale |
Évaluation :

Friendly staff, I was in and out. Thanks!

BRIAN A. | Expérience générale |
Évaluation :

Great service provided over the many years I've patronized Downtown U-Haul by Ray and Yolanda and a wonderful team. Big thank yous to you all. - I'll be back!

Felicity L. | Expérience générale |
Évaluation :

Good service

John P. | Réservation |
Évaluation :

Great service!

John P. | Réservation |
Évaluation :

Great service!

Reed H. | Expérience générale |
Évaluation :

Good music

CATHERINE V. | Expérience générale |
Évaluation :

The hours are really hard to make when you work in Los Angeles. The hours are only 7 to 7 on week days. I know other storage facilities open much later. But other than that it is good.

James M. | Expérience générale |
Évaluation :

poor customer service and organization

alexander d. | Expérience générale |
Évaluation :

Close a customer's account when they actually hand in the key and say please close my account. No one wants to be charged another 150 dollars for no reason other than an employee's laziness.

Willow B. | Expérience générale |
Évaluation :

Appreciated always have a person answer the phone and their flexibility with accessing my u-Box.

Graham D. | Expérience générale |
Évaluation :

I used u-haul to transport a ubox from RI to los angeles. Trying to schedule unloading of the ubox took about 2 hours of my time and multiple phone calls. Staff were unprofessional at this location.

Liliana V. | Expérience générale |
Évaluation :

Everything about this facility was fine except for the HIGH COST. It's just a cage with a lock, not Fort Knox

Shenishe K. | Expérience générale |
Évaluation :

The staff is stellar!

Nathaniel B. | Réservation |
Évaluation :

Helped me out multiple times, first by getting me a larger storage unit then when I forgot my security card, great service. Thank you!

CONRAD K. | Expérience générale |
Évaluation :

Thanks to the manager, Yolanda, excellent job I appreciate her service

Doug H. | Expérience générale |
Évaluation :

I was very pleased with the staff!

Non reviews have been submitted for this location.

Retour
Haut de la page