Customer Reviews for U-Haul Moving & Storage of Downtown

3282 évaluations

1836 S Arapahoe St   Los Angeles, CA 90006
(N of the 10fwy NW of Hoover & Washington)

(213) 746-5910

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(213) 746-5910

1836 S Arapahoe St
Los Angeles, CA 90006
(N of the 10fwy NW of Hoover & Washington)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Caleb B. 
Évaluation :
5

Top rated, nothing to improve at this time.

MICHAEL Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

connie K. 
Évaluation :
5

Devon (Sp?) was excellent, kind, friendly and had a great sense of humor. We met him Sunday, when we picked up the van. The tech that went through the van with us was also awesome. After the poor treatment I received at the 6th st. locale, I was super pleased at Arapahoe. The gentleman at 6th St. needs help, more sleep I guess, and a much better attitude. Moving is stressful and challenging, customers need help and some compassion. The guy at 6th St was neither kind nor helpful.

Delia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW F. 
Évaluation :
3

Excellent service and professionals. The only reason I didn't give it the highest rating is that there is no parking on the U-Haul lot, and very little parking on the street. Also, unfortunately, the place is located on a small residential street, so difficult to maneuver large vehicles in and out.

MICHAELS I. 
Évaluation :
5

Staff is very Professional and courteous.

MICHAEL Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STERLING W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenya j.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
4

The first day, the lady was a little rude. The last day, she was cool.

AISHA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leticia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ron F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Julio V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rehan A. 
Évaluation :
1

I was charged for dolly and pads which I verbally declined. I went back in and they couldn't refund and left a note for manager but couldn't provide me any documents. Have yet to be refunded. Additionally, both employees were engaged in inappropriate conversations consisting of repeated swearing. Also eating at desk and being dismissive of clients. Very bad experience.

CHEYENNE E. 
Évaluation :
5

Very satisfied and staff very helpful. Hats off to the worker by the name of DeVon, went over and beyond!!

TYRONE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anne T. 
Évaluation :
4

Pick up was smooth and quick. Staff was extremely friendly, attentive, and helpful. After hours drop-off was a bit off a mess. Lot was full, backed up and difficult to park.

VIDAUR D. 
Évaluation :
5

Make sure the appliance Dolleys doesn't have a ripped strap.. had to go back to exchange it. Other than that great service

NEFTALI H. 
Évaluation :
1

I traveled 8 miles and they tried to charge me 18 $for gas. I finally traded the 18 $for the pads I never got. It was a rip off plane and simple. If not for the rip off all else was OK except I did not get the moving pads/blankets I had paid for.

PETER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
1

These people are criminals

Owen M. 
Évaluation :
3

The inside of the truck had dirt on the floor, they forgot to get me the pads and dolly and about 2 miles in the check engine light went off. Luckily, I did not have any issues. The people were very nice, the lot is way too small for the number of trucks, so you block the street, or can barely navigate.

Kathryn M. 
Évaluation :
5

Was so pleasantly surprised by how easy it was to use this facility and how clean it was. Would recommend.

Deirdre O.  |  Expérience générale 
Évaluation :
4

Having issues with certain buttons on the website not working on my android. Couldnt take pictures of my id or the dashboard. The staff were very accommodating.

Gabrielle O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nian L. 
Évaluation :
3

Customer service was too slow,took forever to be seen and need more employees.

DENISE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ricardo V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Z. 
Évaluation :
1

Mark the gas level correctly in the system. Update customer identified disputes with gas and other items in your system so there is no contention when they return the equipment. Have a manager on hand during normal business hours who can handle issues.

STANLEY F. 
Évaluation :
2

Location Location Location!!! It's A Very Small Location For U-Hsul Business... Highly Likely To Have An Accident Pulling Into The Street And Even More High Risk Returning U-Haul Property... Very Hostile Surrounding, Very Likely To Get Robbed Picking And Returning Equipment... But other Than That, U-Haul Has Very Skilled Customer Service Representstives

Anthony A. 
Évaluation :
5

Thoufual and helpful crew.

RODERICK M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATALIE H. 
Évaluation :
5

Thanks

FRANCISCO S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tiffany S. 
Évaluation :
3

Answer questions when asked.

MARVIN B. 
Évaluation :
5

Scheduling was easy and pick up was just as great. Was expecting it to be more complicated but to my surprise it was so much easier then anticipated. Having a smart phone was a must to be able to accomplish my rental. Overall excellent

Lorena H. 
Évaluation :
1

They charged me wrongly. I rented the van for one day but was charged for 2 days

ROHIT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY W. 
Évaluation :
5

Quick, friendly, efficient.

JOHN H. 
Évaluation :
4

Hassle-free relatively speaking. Told them I would be late to pick up my reservation and they gave me more time (and made me feel heavily obliged) I think this is not particular to the location but maybe a U-Haul policy in general that is a nice little scam U-Haul has going. You get a truck with a gas tank that is at some capacity (e.g. 3/8ths) and you're supposed to return it at that exactly (if a little less, you guys charge an arm and a leg per gallon) and what you end up doing is filling it up a bit more (e.g. to 1/4) because you don't know how much it needs (unlike with a full tank) and so each time, the U-Haul people get back a little more gas. Lovely little scam

Bhavin S. 
Évaluation :
5

I was very grateful to the staff at my rental pickup location. We experienced some unexpected challenges with my hook up and they went over and beyond to assist me in getting on the road safely.

Raymond D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
5

It was a very pleasant experience, I highly recommend it.

Pioquinto L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samuel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UGOCHUKWU A. 
Évaluation :
3

Need to improve website to take two references. One reference was lost. Even when I called in they couldn't locate. It appears it overrode first entry despite clicking proper link. Customer service is good but reaching them took very very long time for each phone number ( verification vs general). Hoping it is a weekend issue for phone issue

Raja K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn A. 
Évaluation :
3

The facility was in Downtown L.A. so it was par for the area, but parking. the facility was not large enough for equipment to be pulled thru and out without 3-point turn which wasn't good. Other than that it was average.

JOSE R. 
Évaluation :
5

The woman that checked me in was awesome. The use of technology was a good surprise. I was somewhat dreading the process but overall they had me in and out. No complaints. I would definitely have no problem coming back or recommending this location.

MICHAEL D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Laura D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michaell c.  |  Premières impressions 
Évaluation :
4

The seat was broken. There is a wire sticking out and cut my skin open while get out of the driver seat

Zilu J. 
Évaluation :
1

I checked the fuel line before and after I used the truck. And filled the truck for 1,5 gals, but I only drove for 4 miles, it is definitely within 1,5 gals cost. But when I returned the truck, was charged for 8,62 $, the agent told me the fuel line was almost the same, but only less for a little bit, so have to be charged the fee. Cannot accept the reason and will not recommend it to any one if the charge took effect.

HAORAN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison D. 
Évaluation :
5

Always great service and clean vehicles.

Michael Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

steve M. 
Évaluation :
3

was asked to show lease for the first time? got charged the 25 $fee even though i declined it

GAURAV B. 
Évaluation :
3

None of the confirmation emails or texts were working

EVAN S. 
Évaluation :
3

I spent 25 minutes checking in (even though I had a reservation) and then had to go and dispute my final price after I returned it as they tried charging me 40 $over what the true cost was. The woman behind the counter was very helpful though :)

dakota J. 
Évaluation :
4

the staff gave me a cargo van with one low tire and broken side mirrors. He said it's ok and I was in a hurry so I went with it. No accidents happened luckily but your car needs to be fixed

XUXIN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS H. 
Évaluation :
5

The stuff there are really friendly and helpful

YATING G. 
Évaluation :
5

Todo el servicio está muy bien, gracias

EDGAR C. 
Évaluation :
4

The truck stalls too much even when there was no load. It goes forth and backwards like as if I'm stuck in gear Shift. Overall good experience

Xun X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arman S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCELLE C. 
Évaluation :
5

Excellent experience - stayed in contact, responsive via phone, materials arrived safely.

jesus M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANUTE A. 
Évaluation :
5

Had to upload photos of my DL when checking in, hope you can allow us to do it in advance to save time for others.

Guang Z. 
Évaluation :
4

For peak hours, it would help to have more than 1 staff member on site

Julia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XUHAI S. 
Évaluation :
5

Please please please consider having some models with cruise control for longer drives. Its actually painful to be that active on the gas when driving 20 hours on a loaded uhual.

CAMERON N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSALIND D. 
Évaluation :
3

Convenient location and pretty efficient.

IAN G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
3

I've been to this location twice and both times, the person at the front desk had a sour demeanor (same woman both times actually). During this visit, all was fine u til I returned the vehicle and the receipt showed a charge double what I was quoted. Turns out the person who gave me the vehicle gave me wrong information about how after-hour returns are handles, so I was charged double. When I tried resolving the issue over the phone, I was transferred to customer service, for whom I waited for over twenty minutes to answer the phone. I finally gave up. This really soured me on UHaul.

Natalie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WENLAN M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHOUNAK J. 
Évaluation :
5

I have nothing to complain. It was perfect.

CHRIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUNISH S. 
Évaluation :
1

Never pick up the call .

Banghong Z. 
Évaluation :
1

Super sketchy area and drug addicts in the parking lot, unclear where to return smaller equipment and keys to the truck

Benjamin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yang W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIK H.  |  Expérience générale 
Évaluation :
5

Great customer service and clean vehicles.

Michael Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ankit M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edgardo K. 
Évaluation :
5

Great customer service. Will be back

JOSE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PABLO R. 
Évaluation :
5

Service was shockingly good. Everyone was friendly

SHAHRAM K. 
Évaluation :
1

Better customer service, friendlier employees.

Hyadira M. 
Évaluation :
5

Great Service

Michael Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sammi t.  |  Expérience générale 
Évaluation :
1

It's your people that make things happen both the latina woman in general morning and the black woman in the afternoon did their best under the circumstances. In the afternoon the black young woman was such a sweetheart with no one to help her in the overlapping time. She was a one woman show he jeopardizing her safety and any theft.

Jesus A.  |  Premières impressions 
Évaluation :
3

The lady at the front counter was very very rude when I walked up to the counter. Then when I tried to return the lock that I didn't need, she would not find a way to give me a refund.

AISHA P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akporvedirin O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenya j.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angel C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tori B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kareem h.  |  Expérience générale 
Évaluation :
5

Super clean! Very helpful staff.

Ana Paula M.  |  Expérience générale 
Évaluation :
5

The staff was amazing. They helped me set up my unit and ultimately cancel it when the time was right. Appreciate all of their help and want to thank their team!

phillip s.  |  Expérience générale 
Évaluation :
5

Inexpensive, excellent service, good location if you are close to downtown.

Evan R.  |  Expérience générale 
Évaluation :
5

This is an excellent indoor storage facility. Je les recommande fortement. 

MIRIAM J.  |  Expérience générale 
Évaluation :
5

Yolanda Martinez the manager is an amazing human. She was so helpful.

Joshua A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mohammad D.  |  Premières impressions 
Évaluation :
5

Did everything we needed it to do for the period of time we needed it. Merci

James H.  |  Expérience générale 
Évaluation :
4

Love the accessibility hours

Tori B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MANNY L.  |  Expérience générale 
Évaluation :
5

Great location

Nathaniel E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia Adriana J.  |  Premières impressions 
Évaluation :
5

Yolanda made the experience superior. Great customer service skills and heart.

James H.  |  Premières impressions 
Évaluation :
5

The staff told me they closed at 10pm and there was no access to my storage and I drove overthere for nothing

miguel s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christy C.  |  Expérience générale 
Évaluation :
1

This was by far my worst moving experience and one that could have been avoided/made less stressful with clearer communication and assistance. I chose this location based on the U-Haul website upon searching for a specific climate-controlled storage space. This location showed as having only 1 left, so I called the 1-800 number immediately and made the reservation for it, noting that we needed a truck as well, referencing the one-month free. Upon arrival during moving day (where we then had to take the rest of our stuff with us on a two-hour drive), I noted the deal to the staff member who flat out said it would not be honored as it didn't apply to our rental (even though we verified everything over the phone). Not only that but our rate was different than what we were quoted, even though I had a confirmation e-mail with our reservation and rate. This all seemed suspicious but we had to get going with the move, so I resigned to having to deal with it the next day over the phone. I was then given my key card and tried to get to our storage room. Our key card didn't work (the rep told me it takes a few minutes -- but it ended up not working the whole time). When we got to our floor, it was hot and damp (clearly not climate controlled) and the storage did not match what we saw online. Instead of private rooms, they storage areas were cages where you could see everything inside AND the chain linked fences had openings in them. I looked at the receipt the staff member printed out for me and it said "No Climate". At this point, it was a comedy of errors. I went back down and even the staff member said this was all wrong but there was nothing she could do. We finished our move, reluctantly leaving our stuff in a cage without climate control (luckily we sold our refrigerator last minute the day before, otherwise it would be in there now). As directed, I called the GM the next day to try and have this amended somehow. Though Yolanda verified that we actually did qualify for the one month free, there was nothing that could be done about the change in reservation. Apparently, even though you reserve ahead of time -- it is still on a first come, first serve basis IN PERSON (which makes no sense, why would you show on your website that you only have "1 left" when making a reservation; that implies you are snatching up the last available spot for that specific category you checked off during your search -- in our case, climate control). Yolanda apparently honored our initial rate with a monthly discount to match (though we have yet to receive email confirmation) and now have to wait and see if a climate controlled room opens up, which we then can only confirm in person. A move is stressful already and was only made more so by a flawed reservation system and lackluster staff that, while friendly, failed to make things right during our move. I would not recommend this storage facility (or U-Haul for that matter) to anyone.

Eddie M.  |  Premières impressions 
Évaluation :
5

My Uhaul storage experience was great! Everyone I interacted with was extremely helpful, especially the manager Yolanda. The facility was clean and felt very secure and safe.

Emma H.  |  Expérience générale 
Évaluation :
5

The employee who helped me was a lady named Anesia and she was very polite and very attentive and she seemed like someone I would be proud to call my friend, sister, spouse, etc. If this comment is actually being read and there’s a way to do this, please let her know she does a good job.

Lindsay B.  |  Premières impressions 
Évaluation :
3

Tried to access the unit there was no one in the store only one person at the counter and he said he was busy even tho nobody was there

LORNA M.  |  Premières impressions 
Évaluation :
4

My overall experience was pleasant!!

gabriel l.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sampson R.  |  Premières impressions 
Évaluation :
5

Great service!

John P.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page