Évaluations des clients U-Haul Moving & Storage of Downtown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Downtown

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Samantha G. le

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Le client n'a pas laissé de commentaire.

James W. le

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Give a shout out to Team Member and GM Mr. Dyonte Steele !!! I saw him handle a couple customer ahead of me and he waited on me too. He was excellent. Polite, efficient, and knowledgeable. A great asset to U-Haul. Gaston Williams - Raleigh

Dana S. le

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Le client n'a pas laissé de commentaire.

andy N. le

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I DONT THINK WE SHOULD HAVE TO BUY A LOCK FOR THESE UNITS. THEY SHOULD PROVIDE KEYED LOCKS!

Ben G. le

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The staff handled all of my stressed out questions and concerns very professionally and efficiently.

andy n. le

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Ms Drew was efficient, helpful, and friendly! Facility is clean accessible and secure. I wish they would allow me to put a combination lock on my unit.

Carrie P. le

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Everything was easy. I felt safe late at 7:30pm after dark returning the van by myself. Refueling the van was easy because the gas station was location next door.

Vanitha G. le

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Le client n'a pas laissé de commentaire.

Jo Ann Howard H. le

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First off the dolly wasn’t in the truck nor did the lady at the front desk check before sending us off without it and then not crediting the amount back where it was clearly stated and disputed. I’m going on social media on my blogging page and letting the entire audience of 315000 people what a poor experience this was it the money isn’t refunded. Thanks!

Michael K. le

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Devonte was awesome, professional, and communicated expectations well.

Ian S. le

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Young African American attendant was lazy and rude, only one in store and he sat the entire time and never got up to direct me, told me the "truck was in the lot". Windshield was filthy when I picked up, also had to take multiple picture and upload to identify damages!!!

KEVIN C. le

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Not much!

Linda R. le

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It was very difficult to find a location to drop off the trailer Make sure you are assigned a drop off location before going on your trip.

Lisa A. le

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Le client n'a pas laissé de commentaire.

Julian M. le

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I was charged a late fee because I did bring the truck back based on my estimated return time. The guy checking me out nearly ran into me as he skidded out the truck. I am considering pressing charges against Uhaul based on my life being put in danger. I assume everything was caught on a video.

Keisha G. le

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Outstanding customer service and very knowledgeable. Great experience from the time I walked in until I left. I will do business with this location again. Great staff and all around experience and good energy in the business setting. I truly appreciate great employees like the two that worked on Saturday to make my son and I experience rewarding. Thank you.

Jeremy W. le

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Overall, my experience was AWESOME! I accidentally made my reservation at at the wrong location and they had absolutely no trouble switching the reservation when I got there. We were in and out in a matter of minutes, same upon return! Good job UHaul!

David B. le

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Le client n'a pas laissé de commentaire.

ANDRES A. le

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Le client n'a pas laissé de commentaire.

Rafael M. le

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Le client n'a pas laissé de commentaire.

Jeanette H. le

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The girl misrepresented the gas returning policy, and then the man that checked me back in basically told me she made a mistake and that was that??

Lisa F. le

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Le client n'a pas laissé de commentaire.

Will B. le

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The agents were very polite and very helpful. The ongoing road construction makes it very inconvenient, which I realize is not U-Haul's fault.

Nehiel O. le

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Le client n'a pas laissé de commentaire.

Lorry D. le

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Le client n'a pas laissé de commentaire.

TANYA S. le

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U-Haul AC flooded our unit. U-Haul apologized, moved us to another unit then increased rent. U-Haul also had problems with processing monthly payments, and keeping information updated.

Phillip L. le

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I rented the smallest of all the box Van (10ft) drove in 30 or 31 miles, had to put $19.00 of gas to get back to 7/8th - at $2.30 gallon i paid for 8.26 gallons for a whopping 3.75 miles per gallon Furthermore the new check in procedure is assinine , and its terrible you would actually charge people to return the equipment $20, thats more than the cost of the rental

tammy B. le

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Le client n'a pas laissé de commentaire.

Shawn M. le

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Le client n'a pas laissé de commentaire.

stacy f. le

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I have rented different spaces in this uhaul facility many times. It has been a wonderful experience each time!

Matthew R. le

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Faster return process

Sandra L. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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Too slow of service. I made reservation over phone and needed to repeat everything in person. Spent 30 minutes to pick up a trailer when I was in the system.

Christian S. le

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I was told to do check out on my phone. After my bank placed a block for potential fraud, I called. After the block was removed, the system kept stopping the transaction. I had to get the clerk to do it manually. Even then he was reluctant.

Carolyn B. le

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It was a great experience. Everything went smoothly and check in was easy.

Tammy B. le

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Very busy but very nice. *This has nothing to do with either location but for whatever reason the truck we used beeped all 600 miles. Don’t know if this had to do with eco fuel gauge but EXTREMELY ANNOYING. The truck even driven within the eco range but still beeped. Truck was mechanically sound and we were thankful for that but would never drive a truck again with something like that installed.

Barton A. le

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Great facilities and friendly staff. Alarm seems to go off all the time and is really piercing. Wish that could be fixed.

Julian M. le

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Poor Facility: 1. I was put on the third floor which is inconvenient. 2. The elevators give you 3 seconds before closing 3. The carts are old with wobbly wheels 4. Limited parking 5. Check in

Jennifer S. le

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Good storage space

REGINA R H. le

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Excellent customer service provided to us.

Samuel J. le

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Excellent customer service!

ROBERT T. le

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All employees were friendly and very helpful with this storage transaction

William F. le

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Very helpful! Busy location, they could probably use more weekend help.

Tommy D. le

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Older fellow named Dennis seem very racist and tried to keep my deposit .... he was very nasty. He did not have a welcoming attitude... I am very disappointed with his serivice.

Rocio S. le

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Excellent service

Trevis H. le

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N/A

Barton A. le

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Hands down the most responsive and accommodating service staff I’ve experienced in years. Bravo!

George W. le

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I WAS

Roberta G. le

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All of the gentleman here is the best I've come across in a long time. My family and I was packing our unit it was hot outside and they were nice enough to give all 6 of us water.Which was appreciated

Art B. le

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I have rented a 10 x 20 storage unit in somehow they put a 10 x 5, however you did have a 10 x 20 available and we asked to take that one. However The employee stated that it was late and he had to g

constance b. le

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I had a great experience with Dennis and Danny, Maurice, Ruben and Jalon. They really made the whole experience so easy for me. easy truck return and rental. The truck drove smoothly. Thank you!

Emma M. le

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The staff on-site were always great! But, the back office is terrible. I could never get a response and they tried to charge me fees for past-due payments when I was enrolled in autopay!

joel s. le

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Excellent service, very friendly and helpful. I would highly recommend the guys at downtown for all your moving and storage needs.

BOB M. le

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Location became less convenient otherwise great facilities

Tammy S. le

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I am very satisfied with the level of customer service that the U-haul representative provided.

Alexandra H. le

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Everyone was super helpful. To everyone around me

Gregory F. le

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The manager (name escapes me as I am writing this) and Danny were super helpful and made my move in and truck return very easy. I have done business with this location three times now. Very satisfied

Patricia M. le

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I would have like 24 access,, but other than that. This has been one of the best moving experience I've had with you all. 5***** rating. Thank you all.

DANIEL O. le

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very pleased with the service

Elizabeth D. le

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By far the best experience. I was greeted immediately even though they were helping other customers. Everyone was polite and professional. Facility was spotless even with construction.

JACQUITA J. le

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None

Valerie C. le

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We got in and out with our U BOX. Perfect!

Susan P. le

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These guys are very professional. Sometimes the lines are long though.

Darryl R. le

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Good all around

Kent C. le

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The worst.

george c. le

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Always very helpful at this location.

JOHN M. le

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Well run and dependable. A pleasure to use. Only recommendation is perhaps hiring more staff at busy times to prevent long waits in line. Thanks!

KEVIN K. le

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Renting storage at the Raleigh Downtown U-Haul for nearly 7 years was a great experience.

BONNIE T. le

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I can't say enough about the staff. If we had a problem or question, They were always very helpful. The facility was very clean. Whenever we had to go to our unit, we would see someone cleaning.

Candace M. le

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too many late fees and no timely notice

Tamia T. le

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My actual move out date was Friday 5/25/18, not 6/9/18. I am owed a refund for 1/2 of the rental, since I paid it in advance.

JACQUELINE S. le

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Convenient and friendly, helpful staff.

Greg F. le

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Great place for U-Haul trucks and trailers, Gave me a free lock for my storage unit rental A++

WILLIAM L. le

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Pretty decent unit, though the building itself smells. The grounds are rough with lots of neighborhood construction, yet they've continued to raise rents. Rent raises were my biggest issue.

CASSONDRA R. le

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+1

Lori S. le

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The only feedback I have is the facility and anything stored there smells like mothballs. However, I never saw insects or evidence of rodents so I guess that's the trade-off.