Customer Reviews for U-Haul Moving & Storage of Duncanville

564 évaluations

1022 S Cedar Ridge Dr   Duncanville, TX 75137
(2 Mi S Of I-20)

(972) 780-8980

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(972) 780-8980

1022 S Cedar Ridge Dr
Duncanville, TX 75137
(2 Mi S Of I-20)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen s.  |  Premières impressions 
Évaluation :
5

There was a misunderstanding with the drop off time and additional charges, but the manager there was quick to clear it up. The customer service was very good and strongly recommend others to do business with this location.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sung J. 
Évaluation :
4

This facility was always clean and well-kept except for the occasional issue with the elevators. I understand the need for increasing the rent but it got to the point that it was more than I wanted to pay a month so it was easier to disperse / give away/ dispose all of my stored items.

PATRICK JOSEPH H.  |  Expérience générale 
Évaluation :
5

The owners were very nice, helpful and informative.

Krystal B.  |  Premières impressions 
Évaluation :
5

I absolutely adore the Manager, Dawn. She's the reason I used this particular Uhaul again. She's so nice and professional and will always give you the best deal. I also had the pleasure of working with Kelly who was just as nice. I will always do business at this location and have referred a couple of friends who will be using Uhaul in August. Thank you Dawn and Kelly for making everything so easy.

Rhonda H.  |  Premières impressions 
Évaluation :
5

Both ladies are absolutely wonderful!

Jason W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette M. 
Évaluation :
5

Dawn Renee was the absolute best!!!!

Gwendol M. 
Évaluation :
5

Dawn was amazing from the beginning to the day I moved out of my unit. I would recommend this Uhaul facility to family and friends.

Pattina F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Israel F.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff, and patient with all of my questions. Will definitely be using them again for future rentals.

Bradley F. 
Évaluation :
5

I absolutely love Dawn and Tammy. They were the kindest people I've ever met. Very Professional and understanding with their customers. 5 star rating. If you ever need Uhaul for anything pick Dawn And Tammy.

Ariyal G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauryn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph W. 
Évaluation :
5

A 1

Victoria R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RaeLynn T.  |  Expérience générale 
Évaluation :
5

Ms. Dawn is exceptional! When I walked into the store location she was on the phone leaving a voicemail message which displayed excellent customer service. I knew then I had went to the right location for a rental. She was very helpful, informative, and professional!

Deborah R. 
Évaluation :
5

Reservations was simple and quick...so was pick and drop off. Friendly and professional staff. No issues

Tatiana G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miranda M.  |  Premières impressions 
Évaluation :
5

Kelly, Dawn and Tammy are the reason for my excellent rating. They all went above and beyond to help me with my storage and trailer rental. I'm so thankful and appreciative of their help! They need a raise and bonus!!

Hillary V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W. 
Évaluation :
5

Easy online application and check-in. No problems when I showed up to pick up the vehicle. However, the gas mileage is atrocious. I drove 12 miles and it used 3 gallons of gas which is almost impossible unless it was not full when I got it. It cost me 8 $+ in gas to drive 12 miles. So, it is a gas guzzler or it was not full.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mercedes M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashton F. 
Évaluation :
5

The customer service rep that helped me was outstanding! There was a rude customer in front of me in line and he handled her wonderfully. Also, my transaction was quick and easy.

Jennifer W. 
Évaluation :
5

Thank U

vincente m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrie L.  |  Expérience générale 
Évaluation :
3

Please do not take up the space I paid for with a dolly and furniture blankets that I did not request or need. I had to remove the dolly in order to utilize the space, and then was charged for it.

Ryan C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

COREY G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esther P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W. 
Évaluation :
5

Emilio was very professional and explained all of the details about the equipment and the overall rental. He should be recognized and rewarded for his dedication and professionalism. (JOB WELL DONE)

GREGORY F. 
Évaluation :
5

I would rent again

RICKEY J.  |  Premières impressions 
Évaluation :
5

The staff was awesome no matter what day or time we called them and they were extremely helpful during the pandemic. If we should need storage again u-haul on Cedar Ridge is where we will go. Thanks guys for all your help.

NATASHA J.  |  Expérience générale 
Évaluation :
5

Ms. Dawn was great and I would use this Uhaul again!

Toni J. 
Évaluation :
5

Dawn and Tammy provided excellent customer service throughout my leasing experience. Would definitely recommend them for truck leasing and storage, they both ROCK!!! Thanks so much for a positive customer experience!!

Saundra L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby B. 
Évaluation :
5

Great service and staff was friendly and helpful

Christopher G.  |  Expérience générale 
Évaluation :
5

I like that the staff was very personable and helpful.

GWEN K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara J.  |  Premières impressions 
Évaluation :
4

Both the ladies that work there were very friendly and awesome to work with

Brandi J.  |  Expérience générale 
Évaluation :
5

Kelly and Dawn were extremely helpful; probably the best U-haul experience I've ever had!

Natasha D. 
Évaluation :
4

Rien

Olawumi O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
5

The ladies at the counter were really nice and helpful, it was my move for my first apartment and they made it a great experience, also the lady who helped us had the same name as my mom.

Tammy J. 
Évaluation :
5

Excellent Service, friendly staff

Sandra J.  |  Expérience générale 
Évaluation :
5

Keep DAWN and TAMMY at the location I enjoy working with them very much. I also have a parking spot there. You couldn't find a better group of people to work with.

Kenneth T. 
Évaluation :
5

Great experience and customer service. Everyone was so friendly.....

Angela R. 
Évaluation :
5

This location is always so pleasant! I've used them a couple of times and they really kinda just make you feel like family. I'm not the most knowledgeable about rentals but they always take the time to make sure I have what I need! Thank you!!

Avie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie B. 
Évaluation :
5

Very friendly, helpful and professional. Appreciated renting from this location and would return.

Gwendy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shunta B. 
Évaluation :
5

Tammy and Dawn are the very BEST!! Not only did they go ABOVE & BEYOND but they totally exceeded ALL my expectations. They took care of me and my situation as if it was their own. They treat you like family not like a customer.... wish every location had employees like them. Thank you girls your awesome!!

Maluisa D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariqua C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody W. 
Évaluation :
5

Wonderful, friendly and helpful people. Great access and location

Barbara Turner S.  |  Expérience générale 
Évaluation :
5

very impressive. They operate a first rate location

Cynthia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C. 
Évaluation :
5

Very nice lady, pleasure to work with

Aaron C. 
Évaluation :
5

Excellent customer service provided, the absolute best I ever had. CD

Cleosa H. 
Évaluation :
5

Professional and friendly service. Thanks.

ANDRES G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamaal P.  |  Expérience générale 
Évaluation :
4

Perhaps some flashlights to rent when accessing the unit.

Charles H.  |  Expérience générale 
Évaluation :
5

Excellent customer service

Gwendolyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitzie J.  |  Expérience générale 
Évaluation :
3

It was an average facility. I came from another UHAUL that was newer and this facility seems a lot older. It was overall clean. I also was paying more for this unit than what I wanted to pay plus the additional increase in 2021 supported my decision to move out.

Sonya B.  |  Expérience générale 
Évaluation :
5

Exactly what you did for me, making the customer feel welcome, wanted and appreciated.

Garland D. 
Évaluation :
5

All was smooth and professional.

STEVEN J. 
Évaluation :
5

The reps were very courteous and helpful. Made my moving very easy!!!!

Mark H. 
Évaluation :
5

Dawn Briley was exceptionally helpful with the storage rental, as well as truck rental and moving guidance. She is efficient and friendly with a serving attitude. I give her 10 stars! Thanks for the excellent service!

Pamela M.  |  Expérience générale 
Évaluation :
5

Tammy and Dawn are personable and professional. Great experience!

Emile P.  |  Premières impressions 
Évaluation :
5

This was the second time we used your facility and both times the experience was good.

Derick B.  |  Expérience générale 
Évaluation :
5

I love Tammy! First off it more than just doing business! It always feels like family there! Very respectful very understanding! Always in a mood to do good business! I am for sure coming back! Thank you for everything!

Jose D.  |  Expérience générale 
Évaluation :
5

The management of this storage are top notch and super friendly and helpful.

Shomari L.  |  Premières impressions 
Évaluation :
5

Nothing at this locain the customer servce was friendly and excellent I would return. Martin Scott

Martin S. 
Évaluation :
1

Horrible!!!!!!!!!

Lauren L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Essien C.  |  Expérience générale 
Évaluation :
5

Customer service was just magnificent! Enjoyed talking and I'm not a talker by no means.

Antonio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnnie B. 
Évaluation :
4

The only problem I had was that they would rent their trucks so close to others renting the truck. I had the truck scheduled to rent for 2 o'clock, but it was already rented out, so I was put in a rush to do what I needed to do before they closed.....

RYAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice F. 
Évaluation :
5

Only problem was the actual truck. It needs an alignment really bad. It kept pulling to the right and the steering wheel was off its timing. It was easier while loaded on the highway but unloaded was a scary experience. Other than that, location and employees especially Sarah were A+ amazing and the truck was clean.

Emmanuel G. 
Évaluation :
5

Thank you so much for your excellent care of the facility and outstanding customer service! You are greatly appreciated!

Nancy N.  |  Expérience générale 
Évaluation :
5

I am big on great friendly customer service. I found this at this facility upon my arrival. Great staff.

Angela C.  |  Expérience générale 
Évaluation :
5

Best U-Haul rental place ever.

Ramiro R. 
Évaluation :
3

Fix the sun visor, and clean up the extra paper inside the truck

Daren J. 
Évaluation :
5

The staff was very knowledgeable and recommended hints for a better storage experience.

Mary F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESTINE L. 
Évaluation :
5

Stop trying to charge my wife's credit card.

Kendrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL J L.  |  Expérience générale 
Évaluation :
5

Everything excellent

Dimas R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE G.  |  Premières impressions 
Évaluation :
3

Dawn was very friendly, informative and helpful when I rented my 15 ft truck, I have no issue with the process or the personnel but the condition of the truck was definitely an issue! The steering on the truck I rented was, in my opinion, dangerous to drive! I found this out while on my way on I20 in Grand Prairie and had 40 miles to my destination and 40 miles back. It took all I had to keep that truck in my lane and I was literally scared to death all the way to my destination and back home with the load of furniture I picked up. For as much as your truck rental costs I would think the vehicles would be safe! That was not my experience at all!

Patricia V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina R. 
Évaluation :
5

I always receive great service at the Duncanville location. I would not change a thing!

sharla W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia B. 
Évaluation :
3

The check in experience was horrendous. The app wouldn't recognize my location being on. So, I called customer service only to be on hold for almost 40 mins! During that hold time, I took a few of the exterior pics, dropped the keys off in the drop box and went home. I was still sitting in my car for about 20 mins before someone finally answered. The rep was very nice and courteous. But, that after hour check in and wait time were astrocious😤

CHRISTINA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence W.  |  Expérience générale 
Évaluation :
4

Everything was great

Richard H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cynthia f.  |  Expérience générale 
Évaluation :
5

Front desk associate was very friendly, nice, helpful and professional. Great customer service and I would recommend this location to others.

Toshiba A. 
Évaluation :
5

The return after hours that requires wathing a video and taking pictures is difficult. It's not something everyone has the knowledge on how to do online functions. Also while your trying to get moved you don't have the time to watch a video or after packing and moving you don't have the energy. But the staff was the best and i really appreciated their help

Alicia O. 
Évaluation :
5

Ladies threre was very nice.

Kimberly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikki W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Ann F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kairaba B. 
Évaluation :
5

, I liked the way all the dings on the truck were marked. So I would not be responsble for them. I wish i did not have to prepay my guess of the milage ahead of time. I was not sure if I would need to make 1 trip or 2 between my moving locations. Then I had to have a partial refund.

Victoria D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet D.  |  Expérience générale 
Évaluation :
5

Absolutely love the customer service. Management was very helpful and informative. Would most definitely recommend this uhal because of the friendly and helpful staff! Go Cowboys! Lol

Monica W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Thank you, U-Haul Storage for your great Customer Service.

Terry H.  |  Expérience générale 
Évaluation :
5

Whatever happened to mileage included. The staff is great and awesome. I won't use you again because of how you charge

Jordan N. 
Évaluation :
5

Staff was the nicest people and always helpful

Robert L.  |  Expérience générale 
Évaluation :
5

Ms. Dawn was absolutely awesome!!

Briana W. 
Évaluation :
5

Thank you so much for your friendly atmosphere & great hospitality!

Pamela S. 
Évaluation :
5

If I ever need a storage unit again I will not hesitate to contact this place. I highly recommend Uhaul for your storage needs.

Bobby D.  |  Expérience générale 
Évaluation :
5

Awesome staff; awesome service! Thanks Ladies!

Kabajha A.  |  Expérience générale 
Évaluation :
5

Both the manager and the asst manager were very helpful and friendly.

Gregory S. 
Évaluation :
5

Very good

Kimberly R. 
Évaluation :
5

Very good experience would recommend

SESS H.  |  Expérience générale 
Évaluation :
5

The process was seamless and easy. Staff is always very nice and helpful. I love this location.

Carla G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andre b.  |  Expérience générale 
Évaluation :
5

Ms. Tammy was extremely professional, polite and helpful. Being that my spouse had previously spoken with her about our needs she had everything set up and I was out of the door in minutes. I really appreciate her attentiveness!

Carmonique B.  |  Premières impressions 
Évaluation :
5

I cannot say enough about the 2 woman you have working here. They have been so kind and welcoming everytime i encounter them. They have even showed courage and was willing to defend me when i encountered a hostile ex boyfriend at your facility. You really made a wise choice by picking these ladies. That alone had me won over. Well the thing that sealed the deal is this place has the absolute cleanest restroom ive ever been in. Thank uou

Tanatida K.  |  Premières impressions 
Évaluation :
5

staff made it all soo easy, they were personable, knowledgeable and extremely helpful

Robert H. 
Évaluation :
5

Everyone was very helpful and it was a breeze!

Monique S. 
Évaluation :
5

Staff was friendly and super helpful. Excellent experience!

Paul D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasandra C. 
Évaluation :
5

I have to say Dawn was awesome went there looking for a spot to park my box truck she mediately walking around the facility showed me everything all the ins and outs and set me up with a parking spot while I was there service Beyond Compare thank you so much Dawn look forward to parking at your location

KENNETH T.  |  Premières impressions 
Évaluation :
5

Kelly was great.. five stars

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Errika S. 
Évaluation :
5

My visit was great in & out within minutes. Excellent service à la clientèle

Joe B. 
Évaluation :
5

The manager was friendly and very helpful. I strongly recommend this location.

WALTER A. 
Évaluation :
5

Nothing ms. Dawn was awesome

Jamel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah H. 
Évaluation :
5

I can't think of any improvements needed. Heather, Dawn and Tammy were great. Excellent customer service.

JOE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D.  |  Premières impressions 
Évaluation :
5

The staff were absolutely wonderful and extremely helpful. I'm glad to have chosen this place.

Michelle A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
5

Best customer service I have ever received at a U-Haul location. Fast service and Dawn was amazing!!!! I felt like I was walking into a family members home because the service was so inviting. I will definitely use this location for all my U-Haul needs.

Rhae B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torrie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
5

I can't think of any improvements. All of the folks at the rental location were friendly and helpful!

greg M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya A. 
Évaluation :
5

I have been a customer of the Duncanville location for many years. The statements to describe my experience when utilizing this location are: Patient with me as a customer, willingness to explain my options for my need, communication skills very precise and always timely in completing my reservation with equipment of excellence . The vehicles are clean and gassed ready for operation. This location is to be commended.You are appreciated and honored , I am a customer for life. You're my Heroes! Be safe and keep up the excellence of customer service. Ms. Richardson

PAMELA R. 
Évaluation :
5

Better communication to give warning about providing an alternate contact person/phone number in order to get authorization previous to setting up via contactless mobile phone Uhaul website at the rental location. Most people need to give their contact a warning so that they pickup the phone from an unknown caller.

Thomas B. 
Évaluation :
5

Dawn was fabulous! She has great customer service skills. She is always helpful and provides great options to her customers. She listens and makes recommendations that are appropriate for the situation. Dawn is honest and consistent. Dawn and her team work well together and enjoy helping their customers. I am blessed to have met them.

Evelyn J.  |  Expérience générale 
Évaluation :
5

Great management. Very helpful and friendly.

Amber A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julian C. 
Évaluation :
5

GREAT SERVICE ATTENDANT WAS VERY KNOWLEDGEABLE AND PROFESSIONAL

Albert H. 
Évaluation :
5

Words can't express my gratitude for your staff during the loss of my son Joshua Johnson. Mrs. Dawn, Mrs. Kelly and everyone was so patient, passionate. I love them dearly. Mrs. Dawn cried with console and encouraged me. I'm forever grateful. Marilyn Burton

Isaac M.  |  Expérience générale 
Évaluation :
5

Tammy and her staff were amazing. They are very friendly, helpful, and go above and beyond for their customers. Great service and a great team.

Chelsea T.  |  Expérience générale 
Évaluation :
5

The staff was always helpful to me. I loved their customer service. Also of the storage next to me had no food in there storage I wouldn't have to deal with the rats. It's okay though because it was the customer not the facility fault.

QUIANA A.  |  Expérience générale 
Évaluation :
5

YOUR TEAM AT THIS LOCATION ARE EXTREMELY FRIENDLY AND HELPFUL

Mark K.  |  Expérience générale 
Évaluation :
5

GREAT STAFF

Mark K. 
Évaluation :
5

Friendly, helpful, courteous staff!

George P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kabajha A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick D.  |  Expérience générale 
Évaluation :
5

Very friendly and pleasant staff.

Larry S. 
Évaluation :
5

I would like to commend the outstanding management and staff at this location a very special Thank to Tammy & Dawn I would highly recommend this location to anyone needing a Amazing Storage facility in the area. You can count on a wonderful &friendly staff,open communication, caring and professionalism every step of the way, and a safe and clean facility for your belonging

SHONDA J.  |  Premières impressions 
Évaluation :
5

The staff was nice and helpful it was one of the easiest experiences I’ve had in a while.

Devarice P.  |  Premières impressions 
Évaluation :
5

The staff was always extremely friendly and accommodating.

BRANDIE D.  |  Expérience générale 
Évaluation :
5

Dawn Briley and Tammy Reinhart are some of the most caring and compassionate people who listened to all the problems I had gone through from the time I got my Uhaul truck in Alabama to the troubles I had gone through once I made it here in Texas with storage and all kinds of mix-ups. You ladies are the Best! I'ts people like you who Rock and make Uhaul Businesses Shine!

Angie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha B.  |  Expérience générale 
Évaluation :
5

I had a storage facility with you guys from November 2005 to April 2020 and to my knowledge I may have had one small leak in a unit and they immediately addressed it and moved me into another unit. I've stored so many valuables including music instruments and never one time did I have a theft problem. I've never had a rodent problem either. All I'm trying to say is that when I needed you guys you were there and I really appreciate you from the bottom of my heart as well as your staff. Sincerely Ivan D.

IVAN D.  |  Expérience générale 
Évaluation :
5

Had no problem. Had a great experience

Keith B.  |  Premières impressions 
Évaluation :
5

Dawn and Tammy are AMAZING!!! I have the best time when I talk to Dawn EVERY TIME! Their staff are the perfect fit to this team! I loved this location before they took over, and I am still satisfied.

Erin J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shunquanetta C.  |  Expérience générale 
Évaluation :
3

Although the facility was comparable (except no light in the units), I was mislead by the staff. I paid ahead a month and moved out early because the location did not have a bigger unit I needed. The staff said I would receive a partial refund because I had paid in advance. But then told me after move out that we do not prorate. I have used this facility a # of times in the past, but probably never again because I feel i was mislead.

Will M.  |  Expérience générale 
Évaluation :
5

Merci

Hugo H.  |  Expérience générale 
Évaluation :
5

Great office manager, very helpful and pleasant to work with. Process was quick with no pain points.

John V.  |  Premières impressions 
Évaluation :
4

I would return if necessary. Thank you for the two years of safe keeping. Blessings and prosperity in your business.

vanquillus t.  |  Expérience générale 
Évaluation :
5

Love it...

JERVIS W.  |  Expérience générale 
Évaluation :
5

Helpful, personable and fair staff

Barbara Turner S.  |  Premières impressions 
Évaluation :
5

Tammy & Dawn & the staff was very helpful & kind. The circumstances that led to our rental of the unit were very difficult for our family. The staff under Tammy & Dawn were caring & positive. Good Job

Ron S.  |  Expérience générale 
Évaluation :
5

Sherika was phenomenal. Smiled right thru all the hectic day & was not only efficient but empathetic. She's a natural. Keep her happy because she's keeping your customers coming back. Can prioritize 2

Catherine M.  |  Premières impressions 
Évaluation :
5

Staff and Managers are very nice and helpful.

Renee C.  |  Expérience générale 
Évaluation :
5

The staff has always been helpful.

Gipson R.  |  Expérience générale 
Évaluation :
5

Merci

Hugo H.  |  Premières impressions 
Évaluation :
5

Never had an issue with this facility in 4years until last 2-3 months. It smelled like rodents and I found droppings on my furniture which I'd never ever had seen or smelled in my storage room before

AMANDA C.  |  Expérience générale 
Évaluation :
5

Fast the staff was wonderful...oh and pretty too.

RANDOFPH B.  |  Premières impressions 
Évaluation :
5

This location provided a great experience for me. They were always very helpful and clear when I had questions. The property was well maintained and I felt my belongings were safe and secure.

jordan c.  |  Expérience générale 
Évaluation :
5

great

LaShuna A.  |  Expérience générale 
Évaluation :
5

Excellent customer service for both storage and truck rentals. I highly recommend this business.

Kelly M.  |  Premières impressions 
Évaluation :
4

Good service over the years but the increase in price over time made it not as economical.

CEDRICK F.  |  Expérience générale 
Évaluation :
5

Both Store managers at this location are awesome

Trekeiah B.  |  Expérience générale 
Évaluation :
5

Lovely customer service. Assistance given every time requested. I would seriously check the above excellent box if you had one. Dawn and Tammy are the bomb.com

Starsha W.  |  Expérience générale 
Évaluation :
5

Both store managers gave awesome customer service. Explained everything in detail

Trekeiah B.  |  Premières impressions 
Évaluation :
5

The ladies we very helpful. My thanks to their assistance.

Mary F.  |  Premières impressions 
Évaluation :
5

Very clean excellent customer service. I was a little disappointment I checked out on the 24th of the month my storage was due on the 20th I had to pay 109,00 $ fir the whole month. But overall great

joyce d.  |  Expérience générale 
Évaluation :
5

What a nice facility! I was very impressed as I had no idea they had storage units. Miss Lele was so AWESOME! Customer service is A+. She was so good that I thought she was Management. Thank you Lele!

Kimberly C.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle. The employees were very knowledgeable, warm & friendly.

Tony B.  |  Premières impressions 
Évaluation :
5

Very nice Good customer service

Mary C.  |  Expérience générale 
Évaluation :
5

The young Lady Lele Smith made my move-in very easy. She was very informative and nice. I differently will continue to do business with Uhaul as well as tell others to do business with this location.

KB B.  |  Premières impressions 
Évaluation :
5

Great customer service. Very nice and helpful.

Kevin P.  |  Premières impressions 
Évaluation :
5

The ladies were knowledgeable, friendly and very helpful! Great team!

Evelyn J.  |  Premières impressions 
Évaluation :
3

Overall, I had a good experience. Furniture & items stayed clean, good condition & free of rodent residue. I liked having a remote control to enter & exit the premises. Upset they don't prorate when

LATOSHA B.  |  Expérience générale 
Évaluation :
5

A very positive experience. The staff was very friendly, accommodating and knowledgeable. Thank you ladies so very much!

Cheryl H.  |  Premières impressions 
Évaluation :
5

Yes!!!

Shunda A.  |  Expérience générale 
Évaluation :
5

The Staff was very helpful. The facility was clean and well kept.

Martha B.  |  Premières impressions 
Évaluation :
5

Thanks very much kept your word on everything. Was there when I needed you.

ALICE S.  |  Expérience générale 
Évaluation :
4

There were no lights inside the units, making it a challenge to find items

lakendra b.  |  Expérience générale 
Évaluation :
2

Storage unit ishorrible, gorilla glue along the wall, no lighting. As a disabled person access was not convenient. Dawn and and Tammy were awesome. I am really disappointed with this unit.

Lorita B.  |  Premières impressions 
Évaluation :
5

They were very friendly and helpful.

Olga and Rick M.  |  Premières impressions 
Évaluation :
5

We have always had excellent service and appreciated how helpful the staff have been.

WILLIAM H.  |  Expérience générale 
Évaluation :
4

The problem is that there are other great facilities out there which will give deals on prices. The previous management gave me a good deal. I think the newer management needs to be able to bargain.

Inga H.  |  Expérience générale 
Évaluation :
5

All I can say is the older couple were very pleasant at all times!

Fred F.  |  Expérience générale 
Évaluation :
4

The reservation I made two weeks prior to my move..._when I went to pick up my truck it was there and on time I requested.

Marno W.  |  Expérience générale 
Évaluation :
5

Everyone and everything was great.

ROBIN W.  |  Expérience générale 
Évaluation :
5

I had a wonderful experience, the staff we're always super helpful.

daniell m.  |  Expérience générale 
Évaluation :
5

The staff was always helpful. Management was always friendly and willing to go the extra mile to help. I wouldn't go to no other location. I'm actually gonna miss coming to Mr and Mrs R. Location.

Thaddeus D.  |  Expérience générale 
Évaluation :
3

I liked everything, but what I didn’t like was the miscommunication that transpired when I called in too keep my things from being sold in auction, I told the previous owners and age under stood

Lakecia K.  |  Expérience générale 
Évaluation :
5

Informative, friendly with excellent customer service. Merci.

Latoasha B.  |  Expérience générale 
Évaluation :
1

Had to wait over 30 mins before rep came to desk. Had to do a search and find for the truck and was misinformed on return details.

KIMLY S.  |  Réservation 
Évaluation :
4

Merci!

Blanca V.  |  Expérience générale 
Évaluation :
4

Very Nice people...

Latisha M.  |  Réservation 
Évaluation :
5

Good Service.

Evelyn O.  |  Expérience générale 
Évaluation :
5

Very pleased, was your customer for 8 years no problems. Thank you. Everyone were very nice and professional

JESSE H.  |  Expérience générale 
Évaluation :
3

The owners who took over about a year or two ago improve the property superficially but increase my rent way too much and my friends storage was broken into recently.

CHRISTANYA N.  |  Expérience générale 
Évaluation :
5

The staff was always very nice friendly and helpful

Leon P.  |  Expérience générale 
Évaluation :
5

This was my first time using a storage facility and the property managers at the Duncanville Uhaul made this experience so easy so welcoming and they were so professional I recommend this location!!

Yolanda S.  |  Expérience générale 
Évaluation :
4

Great service!

Susan C.  |  Expérience générale 
Évaluation :
5

Every representative was nice and helpful!!

Daleisha C.  |  Expérience générale 
Évaluation :
5

Excellent owners of this U-Haul Storage Facility!!

Rebekah W.  |  Expérience générale 
Évaluation :
5

Very friendly staff that explained everything well.

Brandon C.  |  Réservation 
Évaluation :
5

The staff was very helpful and friendly.

Katherine S.  |  Expérience générale 
Évaluation :
5

Very friendly staff at this location

Edward B.  |  Expérience générale 
Évaluation :
5

The couple that manage this site were fantastic,and friendly.

LAWRENCE K.  |  Expérience générale 
Évaluation :
5

Super friendly and professional. Great deal compared to other storage units.

BILLY O.  |  Expérience générale 
Évaluation :
5

Nice and convenient

Jamela I.  |  Expérience générale 
Évaluation :
5

This was not my only positively good recent experience with U-haul. I helped my son-in-law & daughter move some furniture using a U-haul trailer and my pickup truck. Thanks to both Waxahatchi U-haul.

larry n.  |  Expérience générale 
Évaluation :
5

WOW! What a wonderful experience. The family that works there was excellent and provided answers to all of my concerns. I would definitely use them again. Great facility and the people there make it

Thomas K.  |  Expérience générale 
Évaluation :
5

The staff here is great and friendly. I would definitely recommend this place to everyone. Amen

Jocelyn H.  |  Expérience générale 
Non reviews have been submitted for this location.

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