Have a clerk who is not wearing dark sunglasses and mumbling the whole time you talk to them. Actually clean your trucks out prior to renting them. Providing accurate before pictures during the check out.KEVIN C.
Customer Reviews for U-Haul Moving & Storage of Dutchtown
Pour nous contacter
Saint Louis, MO 63116
(One street south of Chippewa and Gravois)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Online app more user friendly and maybe have more customer skill based employees working at location off gravoisHunter F.
Le client n'a pas laissé de commentaire.DERRICK ANDREW G.
Le client n'a pas laissé de commentaire.DONNA D.
Allocated Van was parked in and a pain to get out. Instructions for first time renter were bad. Asked at drop-off if there was anything else I needed to do and the person on site said to just drop the keys in the after hours box, and then got charged another 20 $the next day for not checking the van in on return.Frederik J.
Make sure the windshield wipers are maintained.Stephanie S.
Have truck manual available.Michael B.
Le client n'a pas laissé de commentaire.Douglas H.
Your customer service rep was wayyy too busy and would leave me waiting during the transaction.Charles R.
Le client n'a pas laissé de commentaire.Bridget C.
Le client n'a pas laissé de commentaire.doreatha s. | Premières impressions
They were super helpful during my stressful move!Kari M.
Le client n'a pas laissé de commentaire.Amy M.
Le client n'a pas laissé de commentaire.William E.
Le client n'a pas laissé de commentaire.INNOCENT N.
Your reservation system is deplorable. Constantly rerouting either the location or size of truck. If the vehicle is not available, then show that! I had to make 4 different reservations and change moving days to complete my order.Keith A.
Le client n'a pas laissé de commentaire.PHIL L.
Le client n'a pas laissé de commentaire.Lindsay S.
Give the guy who was working the front desk on Sunday September 12 a raise. You want to keep that guy if you like happy customersStephen D.
Le client n'a pas laissé de commentaire.Joseph G. | Premières impressions
Le client n'a pas laissé de commentaire.KELLEY F.
As this was the first time that I ever rented a vehicle from anywhere I have nothing to compare it to but it was fine. All people I delt with were polite and helpful. I would recommend your store of asked.TRACEY S.
Le client n'a pas laissé de commentaire.DAVID S.
Credit card terminals were partially inop. Pen wouldn't function most of the time.JAMES C.
The location staff was great. The wait times for Uhauls phone number are too long.Jonathan L.
Everything was great! Can't think of anything to add.PHILIP G.
Le client n'a pas laissé de commentaire.Hilary R. | Expérience générale
Le client n'a pas laissé de commentaire.Dean S.
Le client n'a pas laissé de commentaire.KATRINA W.
I answered that the truck was clean except that the prior renter(s) had, unfortunately, been smoking in the truck which made it unpleasant for two non-smokers on a 5 hour trip. Nonetheless, we were thankful for getting help from this location as our original truck from the Knightsbridge location had a broken gas gauge that they said they were unable to fix. We were given the option of 1) taking it with the broken gauge (however, that was not an acceptable option for a trip from St. Louis to Chicago) or 2) taking an Uber 30-40 minutes to another location for the only truck they could find, a larger truck. At the last minute, our smokers' truck was located about 10 minutes away at the Gravois location. I asked for a 40 % reduction for our inconvenience and was offered 20 % instead, which I accepted. Feel free to contact me to discuss in more detail.SCOTT R.
Great customer service!ALESIA W.
Have more inventory, I needed the largest size trailer, but had to settle for the 5x8.MICHELE A.
You have to use an access card each time you enter the building. If you're bringing in 100 loads, you're going to have to swipe your card 100 times. Pretty inconvenient.Matt S. | Premières impressions
Le client n'a pas laissé de commentaire.Doug M. | Expérience générale
Le client n'a pas laissé de commentaire.ANTHONETTE L.
I didnt know where to return the truck. Lot has sign for Equipment Return. I asked for keys to get my mileage but it seemed a bother. The gas gauge never moved so I added fuel. I only went 19miles & when I got email receipt I add 1/4 gas.DONNA D.
Le client n'a pas laissé de commentaire.STEWART A. | Expérience générale
Le client n'a pas laissé de commentaire.Kiandra G.
The man was very nice some of the best ccustomer service I've seen in a long time I was very satisfied.Darryl R. | Premières impressions
Le client n'a pas laissé de commentaire.MICHELLE N.
Le client n'a pas laissé de commentaire.TESSA D.
The staff at this location was amazing.DEVEN S. | Premières impressions
After already having one reservation cancelled with only 1 hours notice at another location, the van I had reserved at this location was rented out. Luckily the mostly unfriendly employees at this location were able to get me the other van they had on site. The U-Haul app also would not upload a picture when I was returning the van, luckily I was able to use the website from my phone. I was also supposed to receive 50 dollars for my original reservation being cancelled which was supposed to be "guaranteed"Kevin K.
Le client n'a pas laissé de commentaire.JANEL J.
We were very disappointed with a series of miscommunications by Uhaul about (1) when our Uboxes would arrive at the warehouse near our new residence and (2) when we could have our movers pick up and deliver our Uboxes to our new residence. These miscommunications caused several headaches and unnecessary delay in us getting our stuff. Uhaul should fix its online booking system to prevent customers from booking movers on days that Uhaul won't allow the movers to retrieve Uboxes, and Uhaul should fix its internal systems for calculating and reporting to the customer when Uboxes will arrive from their point of origin.Joel N.
I was asked (telephonically) to collect the vehicle from 1641 Kingsway. I went personally to that place to confirm that it is the right place and they confirmed. But when I went there the next day I was asked to go to 4230 Gavois ave . That put me into difficulty because I had sent back my ride. Something that could be avoided in future.SEBASTIAN J.
Le client n'a pas laissé de commentaire.KAROL C.
Le client n'a pas laissé de commentaire.Carlotta g. | Expérience générale
Le client n'a pas laissé de commentaire.Nicholas B.
Le client n'a pas laissé de commentaire.GEORGE B.
Le client n'a pas laissé de commentaire.MICHAEL A.
Le client n'a pas laissé de commentaire.ANTHONY B.
These two locations were good. The overall company and organization of reservations was extremely difficult and frustrating. I made a reservation five weeks prior to our date. They wanted us to drive over an hour away to pick up our truck. When we said no the next closest location was 40 minutes away on our way to this location they called and said the truck was not working. Then gave us another location In The total opposite direction but did open till later. So our final location was a thirty minute drive to pick up the truck. We spent a day prior and day of pick up on the phone trying to get whar we had reserved. I would not use them ahainJohn M.
This was not the location I requested for pick up. Would have preferred the requested location.HEATHER S.
Le client n'a pas laissé de commentaire.Andrew M D.
Le client n'a pas laissé de commentaire.Barbara W. | Expérience générale
Overall nothing to recommend, truly an outstanding experience.Joseph S.
Everything was smooth and efficient. Absolutely no complaints.Jeffrey J.
the location is in a sketchy neighborhood but the facility is excellently maintained and professional staffVincent G.
The booking was confirmed at a different location than initially booked but they did eventually compensate for the additional round trip mileage by discounting the mileage charge. The gas was not as full as when I turned it back in but overall good experience considering the difficult time we live in.Eric B.
on time, professional, clean space. return easy and pleasantJohn F.
Work with the customer when they request issues/help.William S.
Le client n'a pas laissé de commentaire.erika W. | Premières impressions
Le client n'a pas laissé de commentaire.DOUGLAS T.
To improve for the next customer, match how the store location operates with instructions given by the app for self-servicing. There was no â€œskip the lineâ€ set up in the store the way the app explained and instructed. The store was very busy and I couldn't get anyone's attention. I saw on a back wall where my key was so I walked behind the counter, grabbed my key, showed it to the worker (who I pissed off because I went behind the counter), and then left the store to finish my self check-in with the key. I wasn't waiting in that huge line of people; the whole point was to expedite the process with a DIY approach. When I returned the equipment, I followed the instructions in the app which said just to take a picture of where I parked the vehicle. I parked it in the exact location I picked it up from. A worker came out and said if I'm returning I have to move the vehicle to the â€˜returned equipment lane' and repeated this firmly to me twice, even after I said I was just following instructions given by the app. When I moved the vehicle, the same worker said to leave the keys in the ignition switch but not to lock the vehicle's doors. The app said to lock the door though. I left the door unlocked but felt unsettled doing so because I didn't want to risk liability on my part when I'm receiving conflicting information between the app and the store. So, if you can make the store and the app consistent, it would deliver faster service for the customer (ensuring they return equipment on time because time wasn't wasted), it would avoid frustration for the busy employees, and it would extend confidence in the UHaul experience as opposed to the confusion and lack of confidence I experienced.Jessica P.
I was charged a fuel fee when I actually returned the van with more fuel that it had. I was also charged with van insurance which I had declined. When I picked up the van, the mileage and fuel levels were incorrect. When I tried to update them via the mobile app, the application experienced an error so I had to go back inside and wait in line AGAIN! I was not given any preferential treatment even though I was just experiiencing a problem. I had to wait for the 2 customers ahead of me. When I returned to get my charges adjusted, no one seemed to interested or sorry about all the issues I had.Kim S.
Le client n'a pas laissé de commentaire.Donna W.
great service and very helpfulRachel V.
Perfect moveGREGORY N.
Super fast dropoff!Chris V.
Le client n'a pas laissé de commentaire.Timothy W.
Le client n'a pas laissé de commentaire.WANDA H.
Great jobZachary W.
Le client n'a pas laissé de commentaire.Rodney M.
I rented a 5x8 enclosed trailer. The gentlemen that checked me in was also the one to connect the trailer to my vehicle. He went through his whole process and told me I was good to leave. I reaffirmed with him that everything was good to go and he said yes. Two blocks away from the U-Haul, I heard the grinding on the ground and hit my breaks, only to have the trailer slam into the back of my vehicle. Luckily it hit the hitch so it didn't damage my vehicle. It was at that point that I realized it was off the hitch so I slowly came to a stop. I got out and checked my car to make sure it wasn't damaged. Then put it back on the hitch. The employ at u-haul did everything but actually tighten the trailer knob to keep it on the ball. I was one block from getting on the expressway. I'm thankful it fell off when it did and not on the expressway because that could have been very bad. I was very very upset that it happened in the first place. I even called the store but I believe the person that called was the same one who connected the trailer. He said he would the let the supervisor know but I knew he wouldn't even tell on himself. So I called the 1800 number and filed a complaint. What bothers me the most is that the General Manager never even called to apologize. Horrible customer service. I'll never rent from this location ever ago.ESTEBAN M.
Reservation location and time changed without my knowledge. Besides that overall experience was good.GARRETT N.
SAHAQUITA WAS SO HELPFUL AND MADE MY MOVE SO MUCH EASIER SHE DEFINITELY DESERVES A RAISE AO AT LEAST EMPLOYEE OF THE MONTH.Lamar M. | Premières impressions
The staff was awesome! I just finished a 12 hr drive, so I was exhausted. They made everything super easy and even walked me through how to use the self-storage access doors. This was some of the best customer service I've had in a long time.Timothy R. | Premières impressions
Let customers know well in advance if their rental won't be available. I found out 15 minutes before I was scheduled to pick up my rental that the only ones available were 1,5 hours away when I already went to my destination of choice days prior and had everything checked out.LARISSA H.
Do not overcharge for fuel: refilled 6 gals for only going 10 miles???STEPHEN L.
Uhaul rebooked this order wrong. Local Dutchtown store fixed everything!JAMES K.
excellent; mover selection and their reviews, movers were great good-follow up txt and emails, return easy, app good in taking pics of damage, bad-told go out and find your truck, lots of outside damage to truck, equipment ordered not available- made move harder- you expect supplies-truck engine light went on and stalled- reported it what needs to happen: handout to those who do not use phones on documenting damage, equipment availability, the service counter needed signs of where you go, more self service optionsCYNTHIA H.
Le client n'a pas laissé de commentaire.JOSEPH L.
Fix the movers that are involvedDALTON B.
Le client n'a pas laissé de commentaire.ADAM K.
Le client n'a pas laissé de commentaire.CHRISTANA M.
Le client n'a pas laissé de commentaire.MICHAEL O.
Le client n'a pas laissé de commentaire.Hobson P. | Premières impressions
Some dirty blankets were in the back of the cargo van. I didn't order them, so please be sure I'm not charged for them. Merci!Kathy R.
Le client n'a pas laissé de commentaire.GEORGE S.
With all of the challenges on pick up this location took care of everything. I felt horrible having to leave them with the mess but they made it very easy. This was my second drop off with them in about 2 months and it was an amazing experience.BETTY B.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.AMY B.
The guy that checked me in was super friendly and helpful!Macy T.
Someone broke into my storage and stole a lot of my belongings. I have made a police report and detectives will soon follow up on this felony...MICHAEL G. | Expérience générale
Le client n'a pas laissé de commentaire.JULIA T.
Le client n'a pas laissé de commentaire.Paige V.
The truck cab was dirty. Had an old hat and cigarette smell and dirty consoles that should have been cleaned and wiped out prior to renting it again.ANDREW V.
Service was great. Truck was clean and ready for pick up. Drop off after hours was easy. Overall great experience.cathy K.
Absolutely horrific customer service. The worst I've ever come across. I've been in the Customer Service industry over 30+ years, and if I would have come even close to having treated one of my customers the way I was treated I would be on the unemployment line immediately. The two staff members I dealt with were beyond unsatisfactory.Sonja W. | Premières impressions
The lady at check in was rude but the guy at drop off was very friendly.KARA K.
We had a reservation at a location 30 minutes out of our way to get the truck and drop it off, another 30 minutes out of our way. The staff at this location was great. I appreciate thatRonnie D.
Le client n'a pas laissé de commentaire.Jimmy C.
I am not as tech current as I should be. They walked me thru where I lacked.RICHARD B.
Le client n'a pas laissé de commentaire.STEPHANIE A.
Le client n'a pas laissé de commentaire.ROBERT C.
Le client n'a pas laissé de commentaire.OLIVIA M.
Le client n'a pas laissé de commentaire.Nathaniel G.
All goodSTEVEN W.
Trailer wasn't ready to pick up on time. Also didn't tell us we needed certain hitch.REBECCA D.
I have been overcharged. More than 1 000 $than the quote.Darshan S.
Le client n'a pas laissé de commentaire.Jane M.
The service at uhaul is absolutely incredible. Every person I spoke to was kind and solution-oriented, which was so helpful for my slightly complicated move. I had no way to pick up the box myself, and the uhaul staff found a solution for me and never once made me feel bad about the situation. Moving is so stressful, and it's clear the staff understands that stress because they are so kind. My only critique is the uhaul website - it glitches and is impossible to use. I couldn't make orders, checking my orders kept sending me to an error page, and half the time the website wouldn't load at all. Other than the website, my experience with uhaul was great. I don't know how you train your staff but keep doing what you're doing - kindness goes a very long way, especially for a highly anxious individual moving across the country.SARAH P.
Le client n'a pas laissé de commentaire.RONALD M.
We were told 3 hours before our pickup time that there were no uhauls left and we would have to wait 3 days to get one. My roommate and I both took off work and had a family member fly to help us move. Uhaul probably cost us both hundreds of dollars with their incompetence. I will be telling everyone I know not to use them for any future moves.JENNA G.
Le client n'a pas laissé de commentaire.robert r. | Premières impressions
Le client n'a pas laissé de commentaire.BRENT C.
Le client n'a pas laissé de commentaire.Eric G. | Premières impressions
Le client n'a pas laissé de commentaire.Lasha R. | Premières impressions
Convenient storage. Helpful and efficient staff.Melinda N. | Expérience générale
Chris was extremely helpful on several occasions. Highly recommend this location.Michelle M. | Expérience générale
Had a problem with my unit yesAngelia B. | Premières impressions
There is water leaking in my unit from an overhead AC. I anticipate only needing it for a month or less so I put my things away from the water and covered them with plastic. I hope that's enough to keep them safe from mold.LAURA G. | Premières impressions
Le client n'a pas laissé de commentaire.James H. | Online Move In
Le client n'a pas laissé de commentaire.Vertha I. | Expérience générale
Le client n'a pas laissé de commentaire.Holly S. | Expérience générale
the young man helped me and my dad was very good and professional, i highly reccomend this location over any other one.BOB U. | Expérience générale
The two personnel were so helpful and kind.Melinda N. | Premières impressions
Le client n'a pas laissé de commentaire.Trina C. | Premières impressions
Keep up the great work. I never had any worries about my belongings.Tiffany D. | Expérience générale
Le client n'a pas laissé de commentaire.robert s. | Premières impressions
Chuck was terrific definitely will recommend to everyone.Alesia W. | Premières impressions
Great customer service!!Kim B. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin H. | Expérience générale
Everyone I did business with was very knowledgeable and helpful. Also everyone was so nice.Michael C. | Expérience générale
Le client n'a pas laissé de commentaire.debra p. | Expérience générale
Le client n'a pas laissé de commentaire.BEN G. | Expérience générale
Le client n'a pas laissé de commentaire.Lillian k. | Premières impressions
Fantastic serviceRussell C. | Premières impressions
Le client n'a pas laissé de commentaire.Xavier H. | Expérience générale
Bathroom on 2nd floor was closed. Bathroom on 1st floor had no toilet paper. When the office was notified, attendant indicated that she would call custodial services. I was kind of amazed - what is so hard about getting a roll of TP for a customer?Paul T. | Expérience générale
Le client n'a pas laissé de commentaire.Sandra B. | Expérience générale
You could do alot better with your customer serviceVenny E. | Expérience générale
Safe and easily accesible, staff is super friendly and always ready to help.bharat r. | Expérience générale
Helpful staffSamuel G. | Premières impressions
Le client n'a pas laissé de commentaire.Deontae D. | Expérience générale
Le client n'a pas laissé de commentaire.Jamaica F. | Expérience générale
Le client n'a pas laissé de commentaire.Aniya W. | Expérience générale
Le client n'a pas laissé de commentaire.Edward B. | Expérience générale
Le client n'a pas laissé de commentaire.raymond n. | Expérience générale
Le client n'a pas laissé de commentaire.KENYATTA R. | Premières impressions
Le client n'a pas laissé de commentaire.Jerome M. | Premières impressions
Smells like something dead in the unit that we were in it in around thereDavid M. | Online Move In
Le client n'a pas laissé de commentaire.Judy T. | Expérience générale
Le client n'a pas laissé de commentaire.CRAIG E. | Premières impressions
Le client n'a pas laissé de commentaire.Johnathan R. | Premières impressions
When I was checking in another customer was filing a police report next to me because their belongings were stolen. This was concerning.Collin K. | Online Move In
Le client n'a pas laissé de commentaire.Shaun H. | Online Move In
Le client n'a pas laissé de commentaire.Robert R. | Premières impressions
The day I was supposed to move in your system was down and I could t access my unit til the next day. Other than that staff was amazing and very helpfulSarah H. | Expérience générale
Le client n'a pas laissé de commentaire.PAULENE T. | Premières impressions
I just need help letting my boyfriend use access code.Melissa F. | Online Move In
During an extended period of time of using your storage the staff was very helpful. Thank you all !!Darnitric H. | Expérience générale
I cancelled the unit because it is too far for me to drive.Doreen M. | Online Move In
Le client n'a pas laissé de commentaire.Robert H. | Premières impressions
Le client n'a pas laissé de commentaire.Anna S. | Expérience générale
Le client n'a pas laissé de commentaire.Shanika E. | Premières impressions
Le client n'a pas laissé de commentaire.felicia C. | Premières impressions
Le client n'a pas laissé de commentaire.Leah B. | Expérience générale
I spoke with Chuck on the phone and he was so very helpful & nice. And when I went in, the lady working was also the same. Gave me more than I expected and made sure I was all set up for my move from another city. Really really great customer service!Holly S. | Premières impressions
Staff was friendly, very helpful, well appreciated, Tim WernerTimothy W. | Expérience générale
Le client n'a pas laissé de commentaire.Katrina W. | Expérience générale
Le client n'a pas laissé de commentaire.mark h. | Expérience générale
Le client n'a pas laissé de commentaire.ALIENA Y. | Premières impressions
Le client n'a pas laissé de commentaire.Elizabeth S. | Online Move In
The employees was outstanding the facilities was clean nice and roomyrea alma b. | Premières impressions
Great customer service and ease of doing business.Alex K. | Expérience générale
Le client n'a pas laissé de commentaire.Barbara M. | Expérience générale
convenient and close to home. already had one storage unit and got the second one in the same row!!!!!!Don T. | Premières impressions
We were very satisfied and would use your facility again if neededEDWARD G. | Expérience générale
Everything was clean and the people were nice and very helpfulMike H. | Expérience générale
Uhaul is a great place for storaging and rentals.ZAINAB K. | Expérience générale
Le client n'a pas laissé de commentaire.Leslie B. | Expérience générale
Staff were very helpfulErmir L. | Expérience générale
Le client n'a pas laissé de commentaire.eugene l. | Expérience générale
Le client n'a pas laissé de commentaire.John W. | Expérience générale
Le client n'a pas laissé de commentaire.Heather D. | Premières impressions
Le client n'a pas laissé de commentaire.david r. | Expérience générale
It was very great and helpful thank you so muchSavion T. | Premières impressions
Very happy here!!Lindsay M. | Premières impressions
Le client n'a pas laissé de commentaire.Julia S. | Expérience générale
Le client n'a pas laissé de commentaire.william B. | Online Move In
Le client n'a pas laissé de commentaire.jimmy S. | Premières impressions
Very helpful staff. The cashier (African American woman) and attendant (red hair male) were wonderful. Highly recommend them.Noah K. | Premières impressions
Le client n'a pas laissé de commentaire.CHRIS C. | Premières impressions
When moving lots of items with multiple people the swipe is inconvenient. Maybe provide extra or temporary cards? ThanksJohn W. | Premières impressions
The ladies working up front were awesome kind 0and explained everything . Excellent serviceAlexsandra S. | Premières impressions
Le client n'a pas laissé de commentaire.Deanna G. | Premières impressions
Some miscommunication occured. Did not get accurate info from On Line person. Extra Effort was made to seek to correct mistakes and accommodate my mobility problems.R.K D. | Premières impressions
Le client n'a pas laissé de commentaire.SHERREE C. | Premières impressions
Everyone was friendly recognized you upon entering the store helpful in every way I enjoyedSheron K. | Premières impressions
Worked with me considering extenuating circumstances. Merci.Amy W. | Premières impressions
Thank you all for your excellent customer serviceMARLENE J. | Premières impressions
Customer service agent who assisted with my storage needs was professional and very helpful.bharat r. | Premières impressions
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