Customer Reviews for U-Haul Moving & Storage of Dutchtown

2 491 évaluations

4230 Gravois Ave   Saint Louis, MO 63116
(One street south of Chippewa and Gravois)

(314) 899-4432

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(314) 899-4432

4230 Gravois Ave
Saint Louis, MO 63116
(One street south of Chippewa and Gravois)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Rien

Doris D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KYLE P. 
Évaluation :
4

One of the recipients was very rude..

DENNIS W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald K. 
Évaluation :
5

The entrance / exit transition isn't the best - it's difficult to get a towed trailer out without tailing / scraping. Staff was AWESOME and helped with my hookup.

TYLER H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rose d.  |  Expérience générale 
Évaluation :
2

Windshield was so dirty I couldn't even see out at night back was dirty was not swept out

Mike K. 
Évaluation :
2

The lady that made the reservation was not a good representation for any business. Not very friendly and not sure why she was there seemed very unhappy about being there

Todd F. 
Évaluation :
2

My reservation was messed up from beginning to end. The equipment was gone, but multiple calls and people to get everything straight. Uhaul reps changed my drop off location without my approval and it took hours on the phone arguing that I shouldn't be charged double for my one-way rental return

Jeremy Y. 
Évaluation :
4

The majority of my experience was through the online app. Other than that I would say the staff was extremely helpful.

Helen k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marilyn e.  |  Premières impressions 
Évaluation :
3

They didn't finish checking in my rental when I returned it and said I was late on returning.

Zach M. 
Évaluation :
3

Hand my driver's license back to me. Curb the casual employee banter. Think about what the customer would like to know. The young man who went to locate our rental didn't say a word to us and we were left to stand in the cold wondering what was happening. I did not complain on-site because I got what I needed, but since you've asked, these are the things I would work on if I owned this location.

Julie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob N. 
Évaluation :
5

Just a great big thank you.

Garry W.  |  Premières impressions 
Évaluation :
5

First time.Wonderful experience. Excellent service à la clientèle.

Margaret L.  |  Expérience générale 
Évaluation :
5

Would be nice if the person checking out the gear would review order more closely. I had reserved blankets & dolly, but it wasn't initially in the truck. When I went back in, they started to ring it up separately. Only after I noticed it very small on the receipt that I had already paid for it did things get corrected.

Richard L. 
Évaluation :
3

The person on the phone who recommended the truck size completely messed our move up you need more informed people reserving trucks. She recommended the wrong size (too small) and a tow dolly that only goes up to 55mph for a cross country trip. UNACCEPTABLE customer service. I had to pay $900 for a Penske truck to fit all my stuff and I had to pay for gas on that truck too. The window for me to drive from St. Louis to GA was FAR too short. We needed an extra day and the fact that it wasn't offered is again UNNACCEPTABLE. you didn't help me at all. You were just there. So I'll be choosing another company to help me move in the future. I am NOT a happy customer.

Jennifer T. 
Évaluation :
5

Our move from a 10x5 into a 5x5 went flawlessly

John E.  |  Premières impressions 
Évaluation :
5

The truck was full of leaves and broken glass when we got it, please make sure that trucks are swept out between customers especially since you charge a cleaning fee if they aren't.

Martin S. 
Évaluation :
5

Staff is AWESOME

RHONDA Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamara A.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Keshia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

Rien

Doris D. 
Évaluation :
4

The location is above average for sure, but the specific vehicle I had last time BEEPS CONTINUOUSLY EVERY MINUTE to buckle your seatbelt, even if all the seatbelts in the vehicle are safely buckled. Please look into this for the next customer... It was VERY difficult to drive this around for the 3 days I had booked it

CHRISTINE L. 
Évaluation :
5

Thanks for handling the check-in and final receipt efficiently! Keep it up!

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judeann g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
4

Once I found out the closest dock location everything went well. There are 3 locations for unloading and loading. I was aware of 2. The third location was closest to my unit and on the same level which made things much easier.

Kenyatta C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Porsche T. 
Évaluation :
5

Excellent transaction !

ROBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M.  |  Premières impressions 
Évaluation :
5

Excellent place but the price was high.

Diana P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg K. 
Évaluation :
5

Excellent service, and clean, secure storage. I feel safe with you guys.

Mary M. 
Évaluation :
4

The customer service representative who assisted me was very pleasant and helpful. I can't remember her name and I wish I could.

Alona T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Great customer service!!!

Leslie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karol C. 
Évaluation :
4

When I signed up online there were not clear instructions on how to complete the process. I went inside to clarify where I would enter and use my entry code. The woman that was helping me could not find my information on her computer. She "said" she searched my name, contract number and phone number and could not find me in the system. The manger (Keith Sexton) just happened to stop by customer area and found my information without delay. It was starting to be a painful experience before the manager arrived. This is why the move in process for me was rated below average. The woman that helped me did not give me clear instructions on how to get to my storage unit.

Kenyatta C.  |  Online Move In 
Évaluation :
4

My storage room had a big pole in it and took up space and made it very awkward to get things in and out in that section.

Towanda W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ariel T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L.  |  Premières impressions 
Évaluation :
1

They took money that was held for the trip and upon paying for the remainder total cost my wife used her card and asked them to put money back on my card. This was on the eighth of October and here on the 20th of October I still have not received my money back due to uhaul not releasing it. So I will never use this storage and moving facility ever again nor will I ever recommend it. The fact that it's has put me in such a financial bind that I'm living in my car now, plus you not releasing my money back to me for no reason. I will never do this again. This has put more hurt on my life than you will know or care to know. I have been on the phone for a week trying to get this situation settled and still no resolution. Highly disappointed with this company and wouldn't have thought you would have dealt with customers like you have… I want my money back. You got paid the total cost and this isn't right. I'm livid! That's almost four hundred dollars. I need that to live!

warren m.  |  Premières impressions 
Évaluation :
5

Nice staff members

sharonda S. 
Évaluation :
2

The staff used a personal cell phone to take an image of my Driver License. When I asked why they explained that the system requires it. I protested because that license information is Personally Identifiable Information (PII). They stopped that process and used the system to collect the information. Very shady. Not well trained. Cutting corners. Lack of staff.

John C. 
Évaluation :
5

You guys and service is great friendly. and fast,

Kent D. 
Évaluation :
5

Nothing , I rent almost exclusively from this location and it's convenientt, fast, friendly and affordable the only time I rent from another location is when they don't have the equipment I need

TRACY S. 
Évaluation :
4

Staff at check in and check out were quick and efficient and friendly! The truck however wreaked of marijuana even with a rear view mirror hanging air freshner. And the truck was relatively new according to the staff at check in

JAMES N. 
Évaluation :
5

Great staff at this location.

Patrick S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise b.  |  Premières impressions 
Évaluation :
2

The facility grounds are nasty with trash and debris.

ROXANNE R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roxanne R. 
Évaluation :
5

Awesome Staff!!!!

RHONDA Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GISELLE V.  |  Expérience générale 
Évaluation :
3

I feel like there needed to be more communication between UHaul, the drivers, and the customers. I was left largely out of the loop for most of the pods journey.

Charles E. 
Évaluation :
5

did a great job got me in an out thanks for all the help girls at the desk

mike R. 
Évaluation :
5

The facility was open until 7 p.m. However, no personnel is on-site. We contacted Sandra in U-Haul Customer Service: She was a professional ambassador for your brand. Sandra recorded our return of the U-Haul trailer and emailed a receipt.

Carol K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron B. 
Évaluation :
5

The road turning into this location off Gravois is tricky to find. Knowledgeable staff and got the job done as quickly as possible.

Julie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lee l.  |  Premières impressions 
Évaluation :
5

I am very impressed with this location. Your team was extremely friendly and professional. The lot was clean of any trash and well maintained. Signage is well displayed and directed me exactly where to go checking in and then out. The store was organized and well stocked. You have a 5 star team and place at this location. Please let that team know people like me love doing business with places like this.

CHRISTOPHER D. 
Évaluation :
5

Thanks

johnathan s.  |  Premières impressions 
Évaluation :
5

This experience was satisfactory,thanks U-Haul team.

Ramon S.  |  Expérience générale 
Évaluation :
5

Charity was great.

Margaret L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorrell S.  |  Premières impressions 
Évaluation :
4

No refund on gas. Cashier not nice at all. They all seemed like they didn't want to be there at all . Guy to checked the truck was very nice though, polite. Still no refund on gas is a scam.

aniam A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
1

The check in process does not work on a mobile device.

James H. 
Évaluation :
3

Office staff was sometimes hard to get a hold of and the facility has some security and debris issues. However, overall, I would recommend this location with the advice to avoid after dark.

Vanessa R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beka R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thong T. 
Évaluation :
5

Much easier than I anticipated! Actually it was flipping easy!

Karen S. 
Évaluation :
5

Picking up my U-Haul van was quick and easy. Dropping it off afterwards was simple and quick. The team at the store site were all ready and willing to help.

Lauretta B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory R. 
Évaluation :
5

Nice

Cedric M.  |  Premières impressions 
Évaluation :
1

The uhaul moving help mover stole from me and due to you all advertising them I hold Uhaul as equally as responsible. I will never recommend anyone to Uhaul or their movers.

Modena B.  |  Expérience générale 
Évaluation :
5

The truck was shaking a lot We felt like we were in a swing Thank you

huma B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amber W. 
Évaluation :
5

Signage at U-Haul Moving & Storage of Dutchtown is inadequate. When driving to the location, it's very difficult to figure out how to legally enter their parking lot.

Richard D. 
Évaluation :
4

Do not allow reservations to be placed if they can't be fulfilled, the fact that my reservation was changed twice the day before I had it set for was very frustrating and caused extra stress to my move. Also there was a lot of grease in the bed of the truck that got on my furniture

Kyra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard L. 
Évaluation :
4

There was a location closer to my home which was originally designated as my pick up site but was informed the day before they did not have the size trailer I had reserved. No big deal, just would have preferred this site.

Alan S. 
Évaluation :
5

The STAFF IS AWESOME!!!!!

RHONDA Y. 
Évaluation :
5

Marion drop off the best!!!

Chris V. 
Évaluation :
1

I rented a 5x8 enclosed to move my daughter to Dallas. The man who installed the trailer light plug put it in upside down, I had to show him how to connect it. The trailer came off the ball going down Gravois and I dragged the trailer by the safety chains for about half a block before able to pull over. Thanks God my wife or daughters were not driving a loaded trailer. I returned trailer and got another one. This replacement trailer vibrated very badly all the way home. I looked at the tires and the left was severely cupped. The right tire was missing about half the tread, down to the casing. similar to a big truck recap coming off. I called the 800 number and they sent a service person out to fix the tires. He was in a private car, small four door with just a floor jack and no tools. He stated we would have to take them off, go back to East St. Louis, mount the new tires and bring them back. He reeked of marijuana and the whole experience was very startling and unprofessional. I called the 800 number to report this, he stated he had another service call and left. This was Dymonds Classic Tires, Inc. in East St. Louis. I called the 800 number again and they sent out Purcell Tire. Very professional, had a service truck and was done in les than half an hour. Great job by them. Overall experience was very disappointing. I hate to think what would have happened if that trailer blew the tire going down the interstate at 55 miles

STEPHEN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis N. 
Évaluation :
5

Everything is awesome Keith”GM” and his team are rock stars able to help me with all of my questions and moving needs

Dale E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harsh B. 
Évaluation :
5

Keith is a awesome person.He was so amazing at his job.He has a great personality I will definitely recommend this facility to everyone I know in south county and city

Tamika A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HATUNGIMANA V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda W. 
Évaluation :
1

They charged me for gas and I put gas in it and have receipts to show proof.

Tracy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAM R.  |  Expérience générale 
Évaluation :
5

none. They were perfect!!

janice H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mariano D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAY S. 
Évaluation :
5

Sabrina was super!

Paula T. 
Évaluation :
2

I was having a hard time picking my truck up from the website so I went inside to get help. The woman helping me was really nice and was explaining what happened. There was a woman working 2 workstations down from where I was being helped, when the woman who was helping me started to look for the keys to the truck that I was there to pick up the lady 2 work stations down said that she was renting it. I jokingly made a comment “does that mean I get $50?” And the woman 2 work stations down (who I do not know her name but she had thick rim glasses, many tattoos and a shoulder length darker color haircut) snapped and yelled “Umm no that's only if we don't have that size truck we have other trucks the same size!” Im not sure what her problem was but it seems like she is a constant problem because the manager came out immediately and told her to “calm down” and to “let it go” along with the lady who was helping me shook her head and apologized for the other woman's actions. after the manager finally got her to be quiet She continued to talk under her breath so I was not able to hear what she said. The manager was very kind and helped me from this point! When I returned the truck to the designated area the gentleman that was cleaning the trucks was very kind and courteous. I believe his name was David but I could be wrong, it was a busy day of moving but the gentleman that was cleaning the trucks made the end of my day and the end of my stressful day so much more enjoyable he is a keeper! As I'm sure uhaul knows that moving is a very stressful and aggravating process. When It's 8:30 in the morning and I'm being helped by one person and then getting yelled at by someone who obviously causes problem regularly.

Andrew G. 
Évaluation :
5

Great ease in dropping off my rental. Helpful guy.

Dan S. 
Évaluation :
3

I should be able to have 24 hrs access to the building to get in and out of the unit as I need to.

Candice W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda C. 
Évaluation :
3

The supervisor was being rude and was cutting me off while I was talking, she kept hanging up on me being disrespectful.

Barbara B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raymond E. 
Évaluation :
3

It was very impersonable. The girl was nice but everything was done on my cellphone for checking the truck. We were told the area the truck was at and sent on our way. I am from the generation that appreciates customer service.

Phil T. 
Évaluation :
3

Had a few kinks along the way

byron b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CONNOR M. 
Évaluation :
2

Was 10min late for drop off and was charged for another day of use. 6 hours was not enough to load, drive, unload, and drive back. If I pay for a day I should be able to use the whole day u told closing to return. Don't call it 'per day' if a 'day' is only 6 hours.

Nikolas B. 
Évaluation :
4

Lady that help us with checking in was very nice and helpful.

Constance D. 
Évaluation :
1

They kept sending me out without trying to help

Floyd T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dhruv P. 
Évaluation :
1

When I signed the contract and added Smart Move I asked the agent if this covered damage to the truck. While parking the truck we hit a tree branch and dented the front corner of the box. On returning I reported that there was damage and asked to clarify that the agreement covered damage to the truck. When I got final invoice email I had been charged an extra $600 for truck damage. Perhaps I did not sign up for the correct coverage but I ASKED THE AGENT if this covered damage to the truck. Other that that this location has always been great to work with. We need to rent another truck next week and I'm not sure if I should find a different rental company. Joe Ogier 3724humphrey@sbcglobal.net

Joseph O. 
Évaluation :
5

The inside desk clerk was great. The gentleman outside was really great in helping me get on my way and taking pics to document the trailer condition.

Jere W. 
Évaluation :
5

Nothing. Great experience.

Janiree B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charliza L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dougneshia H.  |  Premières impressions 
Évaluation :
3

i was not given a guide for re-filling the van gas tank after using - which in turn made me pump more gas than needed into the vehicle.

Jose E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Toma G. 
Évaluation :
5

U have the situation on lock. I will only come to this location. ⭐⭐⭐⭐⭐

Jeanne S. 
Évaluation :
5

Drop off was simple and quick. The trailer parking location could be made less in the way of the equipment return location, but not a problem if you can back a trailer in tight spaces.

Patrick M. 
Évaluation :
1

I have used Uhaul several times in my life and they have always been wonderful. I rented the truck at 1/4 tank of gas and after the move I put $25 in gas which brought it back up to 1/4 tank. I have always returned things I borrow in the same condition. They charged me almost $50 for fuel and a cleaning surcharge. Plus $20 for checking in the truck the next morning. All of which I have never had a problem with before.

Cole W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt O. 
Évaluation :
3

The truck I reserved had a malfunctioning door on the trailer and would not close. There was not another one that size do I had to drive a larger truck. Why did the location not know the trailer door would not close? It was open when I inspected the truck.

Russell E. 
Évaluation :
5

Best customer service ever!! Staff and GM went above and beyond with a shortage of technician, to get my hitch installed and my trailer hooked up I could get my move done as planned. Have already recommended this location to my local facebook friends.

Barb H. 
Évaluation :
5

At first there was a bad light cord on our car dolly, found during the light check. The staff was very helpful and friendly. Fixed my problem fast and allowed me to be involved, no sit and wait. Rest of the trip was normal with no issues. I will use this location in the future.

caterina A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TITIA G. 
Évaluation :
5

the staff at this location is superb

david s.  |  Expérience générale 
Évaluation :
5

Staff was very polite and friendly

Dionne B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robera N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jewana C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NADDIA S.  |  Expérience générale 
Évaluation :
2

Though this uhaul facility did a decent job at keeping the storage area clean it is not the idea location. Uhaul reduced their storage hours to only be open while office personnel are there. This is inconvenient but I understand why. Numerous times while I was at my union there were people who were trying to get in- many homeless people and people who were on drugs trying to get in. There was someone in the bathroom for a few hours doing drugs, a couple times people were so high they wouldn't even acknowledge you when you talked to them. I don't know what the fix to this is, but just something to be aware of if you use this storage facilty. Again, staff and units were good. Hours and the location was not, especially with people trying to get in.

Adam H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory T.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David M.  |  Expérience générale 
Évaluation :
1

We were not told about the large post in the unit which took up space within the unit. When I called I was told I would get the free month with truck rental. Then when I got to the facility I did not receive the discount.

Carrie B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM S.  |  Expérience générale 
Évaluation :
4

I had rented a U-Haul for three days and not even 24 hours later the air conditioner went out in the truck and they only refunded us 20 % for only one day The last day

Sabrina S.  |  Premières impressions 
Évaluation :
3

There was mouse poop all over my things when I moved out.

Shannon R.  |  Expérience générale 
Évaluation :
5

Keith is a great person and manger. The employees as well are great help. May God bless them all. For the many lives they may help by doing a li Xtra mile for someone.

MARIA A.  |  Expérience générale 
Évaluation :
5

Maravilloso y muy util cuando necesites mudarte.

Ramon S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Janae M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyhessia L.  |  Expérience générale 
Évaluation :
5

Very nice and friendly crew!

Boshanda Kim J.  |  Premières impressions 
Évaluation :
5

Last night I received the best customer service ever and I have been to a few

DRAKE H.  |  Premières impressions 
Évaluation :
5

I hired guys to move me from the storage to my home as well. The company phoned the day before their scheduled date to confirm everything. The movers called also the next morning of the move to confirm time & location and they phoned to give eta, as in route. The young man named Jimmie @ Helping Hands-worked professionally, was very helpful and was strictly about the business of moving!! I give Jimmie ***** stars !! I'll definitely recommend people I know to us U-Haul's Helpers @ Helping Hand. Everything went smoothly.

Alnita H.  |  Expérience générale 
Évaluation :
4

I wish they stayed open a little later

Donald T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tina R.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jeffery C.  |  Premières impressions 
Évaluation :
5

Keith will get the work done!

Maria A.  |  Premières impressions 
Évaluation :
4

I didn’t appreciate having to pay a full month storage rent for five days.

Pat F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tamra h.  |  Premières impressions 
Évaluation :
2

Good luck

Chuck R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Reiko A.  |  Expérience générale 
Évaluation :
5

My interaction with your legal department and local staff, helped accomplish what i needed while somewhere other than Missouri. I hope the severed lock were noted in rounds made by security, I don't know when or who did it. While on hold, a manager checked and the contents were there but the lock severed. The contents were gathered, one tote, by the contact person I listed. The tote is not with me yet to confirm it is intact...all contents. Thanks. K J Rollins #1240

Karen R.  |  Expérience générale 
Évaluation :
5

Everyone was great especially Kieth. Thanks for everything. Ann Jacobs

Ann J.  |  Expérience générale 
Évaluation :
5

The best run small business (franchise) location I ve encountered. Organized, clean, in good repair, timely with messaging and paper work. Ah, could the world be run as well.

William W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demiko D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BERTHA I.  |  Expérience générale 
Évaluation :
5

Only problem was the mice ate on some boxed and fecees on my couch and blankets. The workers were very nice

Jacqueline O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia b.  |  Expérience générale 
Évaluation :
5

This U-haul location is so helpful. Whenever I had questions or needed assistance, they made sure to help. They really did their best to always keep me informed. And thank you for processing my move out!

Chelsea W.  |  Expérience générale 
Évaluation :
5

From start (5/17) to finish (12/21) my experience and contact with U-Haul has been exceptional! Convenient location, friendly staff and very clean facility!

Terry G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iresha H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcus J.  |  Premières impressions 
Évaluation :
4

Aucun

mark e.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DARREN J.  |  Expérience générale 
Évaluation :
3

In the last couple months that we rented there it seemed like this location was trying harder to make everything safer and more secure. When we first moved our belongings into the storage facility I was really put out by how unhelpful the workers were, and how sketchy the location was. But in the last few months we had no issues, felt very secure each time we visited, and were impressed with the cleanliness of the facility and the helpfulness of the staff.

Jessica G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary T.  |  Expérience générale 
Évaluation :
3

Had sticky pad for bugs/rodents in unit. Upon leaving unit there were dozen plus roaches on pad, items there for 3mo. Terrified may have brought some with me upon moving my items to new place. Great staff always friendly and helpful said had a bug issue with a tenant think its under control

Christina B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pat F.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bryan W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILDA M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amy b.  |  Expérience générale 
Évaluation :
1

I've been here before for storage rental and truck rental…this time was not good. The girl behind the counter acted like she had better things to do than wait on customers - she barely spoke to me and when she did I wasn't even sure if she WAS talking to me because she was eating at the same time. Quite unprofessional. I felt like I was interrupting or annoying her, which is never a good feeling for a customer. :( Then when I tried to come back at 7:45pm to put some things in my storage unit, my key card wouldn't work and said it was "after hours" although the reader displayed access hours until 10pm. Soooo…that is also an issue.

Holly S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle B.  |  Expérience générale 
Évaluation :
3

It's down the street from me. But the young man should have told me by me having a net spend card they took a hundred a something off my card an didn't tell me I wouldn't get my money back for a week but when I turned the truck back in another person name pop up I would have paid cash if they would have told me that.

Lurlee P.  |  Premières impressions 
Évaluation :
1

Aucun

SALIEU K.  |  Premières impressions 
Évaluation :
4

Due to the homeless people trying to break in and steal stuff it just causes a big problem. It affects people that work daily hours I need to be able to access things after 7 p.m.. it makes things almost impossible for somebody to get something done.

Diana R.  |  Premières impressions 
Évaluation :
5

The staff was great very fast and respectful will be seeing you guys again soon

Dwayne H.  |  Premières impressions 
Évaluation :
1

Every time I rent truck 🛻 This time I went for truck but that’s miss understanding they give me storage and locker key they charge money ,I was like what I need truck not storage then they give me truck and return my money back but I don’t take locker and key I left there but they don’t give me money back like $13

Hom B.  |  Expérience générale 
Évaluation :
5

I’ve had the opportunity to take my business somewhere else but didn’t all because of the owner/manager/staff!!!! TOP NOTCH

WILLIAM R.  |  Premières impressions 
Évaluation :
5

Friendly and informative help at counter. I got exactly what I needed for a fair price

John B.  |  Premières impressions 
Évaluation :
1

I rented a storage locker at the South County location months ago. While Keith, the manager, did act professionally I have a negative experience while checking out. As a customer acting in good faith, I pre-paid my rental every month. This most recent pay period I pre-paid for October and November. It was to go from the 15th to the 15th. Your records will reflect this information. I was able to retrieve all my belongings and check out on the 16th. I requested a pro-rated refund because I only used the unit for one day yet paid for the entire month. I was told, rudely, by the front line staff "NO PRORATES!" While I understand that as a business model, I explained that they could rent the unit to another customer thereby making more money. Again, I was treated rudely. I want access to UNIT 1302 until November 15th, since I paid for it. Do not rent that unit, although it is empty, to another customer. I wanted to provide this negative feedback and I will update a YELP review as well. Please let me know if I can provide any additional information that might be helpful. Mike Cundiff mikebcundiff@gmail.com 314-532-7040

Michael C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Expérience générale 
Évaluation :
3

On tje very first day I arrived with my moving company at this facility, the two individuals employees I was dealing with were absolutely horrific. So much so to where I had to contact the District Manager the following day.

Sonja W.  |  Expérience générale 
Évaluation :
5

They were very nice and polite i would definitely come back

Darryl R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony l.  |  Premières impressions 
Évaluation :
3

I can't remember her name, but the young lady that set up my account initially and she was also there the day that I emptied my storage locker for the first time. It was completely wonderful engaging and made the experience great. There were some hiccups along the way with adequate payment processing and auto payment not being set up. However, her disposition makes all of the errors utterly OK with me. Also, your regional VP I spoke with took the time to give me a call and apologize for another situation. If I do use a location again, I will use this one.

kristian o.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

doreatha s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilary R.  |  Expérience générale 
Évaluation :
4

You have to use an access card each time you enter the building. If you're bringing in 100 loads, you're going to have to swipe your card 100 times. Pretty inconvenient.

Matt S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEWART A.  |  Expérience générale 
Évaluation :
5

The man was very nice some of the best ccustomer service I've seen in a long time I was very satisfied.

Darryl R.  |  Premières impressions 
Évaluation :
5

The staff at this location was amazing.

DEVEN S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlotta g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara W.  |