Évaluations des clients U-Haul Moving & Storage of E Asheville
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of E Asheville
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Kathryn M. le
Had the best assistance hooking up the car hauler and info concerning the engine brake (thought something was wrong with the high rev)...made the long trip just a little less worrisome...
Marjorie K. le
The staff at U-Haul were friendly and accommodating. My experience was a good one. The truck I needed was available and clean. Returning it was easy. The only negative about the location is there are lots of homeless people hanging around the facility. It's not the best idea to leave one's car on the roadside (across the street) over night, if you're planning on renting a vehicle for a few days. The price of renting a vehicle is reasonable and the homeless people don't tend to bother customers, so it's an OK place to rent from, if you live in the area.
lori W. le
Terrific service overall, the staff went out of their way to make sure we got everything we needed! With so many other choices (and we tried others) we’ll definitely recommend them!
Eli H. le
Not the cleanest teuck I’ve rented, but not a problem. Helpful staff, but sometimes the line is long.
marsha K. le
The service couldn't be better....the same goes for the vehicles! The manager is a delight to work with...kudos to her!
Paula S. le
Miles was the staff member who helped us and he was fantastic- particularly when your computer system locked up for the second time during our checkout. He was professional and apologized numerous times for the long delay. He also took the time to explain the process, and how to use your website for checking back in. He was great, the van was great, your computer system- not so much.
Leesa C. le
Excellent customer service. Wonderful experience overall.
Marque G. le
Understaffed... long wait time in line at pickup and drop off. Advertised rates are very misleading. $29.95 ended up over $100 for a day rental (40mile round trip) and 6 blankets. Too many hidden costs to advertise such a low cost... lacks integrity.
sharon B. le
Your on line Express check in did not work. After a long wait, I had to be manually checked in. The truck had been pulled around they sent me on my way without an inspection nor a mention of inspecting the truck on my own. I simple moved a couch and cushions pulling down the gate without using the hitch or a trailerh. Upon return the rep saw 2 small scratches on the bumper and proceeded to lay the blame on me. Ignoring my insistence that I would not allow her to hold me responsible, she deceitfully asked if I would like a receipt (the mileage needed to be reduced) and then proceeded to print a receipt with a $92 charge for the deductible for the bumper "damage". Note: the "damage" was so small that I may have very well missed if IF I had been assisted in inspecting the truck before leaving the property and prior "inspectors" could have easily missed it. I am now in the your system with a dispute to be handled by the Store Manager. I am going to assume that the manager is going to removed the charge once I am able to speak to her.
Marvin P. le
Pay attention to the mileage charge.
Claudia R. le
Very helpful and informative.
James P. le
Called the franchise about a mile and a half from my home. After taking my information and credit card payment, they told me a truck would be available in the afternoon add another location. It kind of left me driving during school bus times and across town. I know there that that far apart but the late start combined with busier traffic ran me late. Would have preferred them telling me no truck was available and referring me at that time to someone else that I could talk to you at another location. It would have affected my decision to do my moving that day. I will continue to do business with U-Haul. It wasn't a bad enough experience to keep me away, I just don't think it was the best way to do business.
Eugene C. le
I was pleasantly attended and assisted. Some follow on communication was a bit rocky, but all has been satisfactorily resolved.
William V. le
It was a great overall experience, the service technician was a pleasure to deal with, very fast and efficient, would highly recommend.
Chad M. le
Didnt sign up for safe move but was charged for it
Robert M. le
Impossible to communicate with anyone with 10-15 minute call holding times.... dropping truck off was a nightmare with only one employee around.
Kenji K. le
20 ft truck was in bad shape and recommended repair.
najeeb r. le
Excellent experience with Dave.
Bill R. le
More customer service representatives on duty when the store opens up. I was third of five in line when the store opened. The first guy wanted a storage unit which took some time.
Nancy C. le
Was having computer issues and it took a long time to get u haul
Charles M. le
After hours check in was very hard for our trailer, Would not download the required picture to your Site as our other truck and van worked perfectly I should not be extra charged, we dropped all our Trucks and trailer together on 9/29
Michael M. le
The online check in system didn’t work so I had to go inside. Which is ALWAYS a disaster. Somehow your stores are understaffed at all times. How is that level of consistently bad planning possible? If there had been a Penske truck available I would have booked it, and rest assured I will next time as well. Zero stars.
Michelle A. le
Your. system was not working well. The owner described it as slow. I had to complete a self check in at the store and it took an hour. 20 minutes of which was waiting for the approval process. Also, when in the approval screen, there was no one responding to the chat messages. Thankfully, I was assisted by another employee who was able to get the rental approved. Additionally, your self service system requires far too many pictures and hoops. Wouldn't it be advantageous to have a system like enterprise and just send someone out to check? It's faster and it increases their level of customer service.
lisa s. le
At this very busy location, every person working there was pleasant and professional. Mike and Elaine were especially helpful and did their best to help us get in and out.
William J. le
The van was practically new, the storage unit perfect for my needs. Excellent service, friendly staff.
James S. le
I have tried for 2 years to get a response from Elaine Rider at the 387 Swannanoa River Rd office in ASHEVILLE,NC through the U-HAUL hotline. Two years later....CRICKETS. Phone 606-271-4654
Frank S. le
I set up a reservation for a one bedroom apartment storage unit,,when i got there, i had to trow away a lot of my stuff because they only had 1 unit on the top floor,,(WHAT-A-SET-UP.)
Mary L. le
Everything was terrific about my experience with UHaul storage at this location. The wonderful staff needs more staff to decrease wait times.
ann b. le
Great in everything! I rent from only you!
Matthew C. le
Quit understaffing/paying to max the profits of Shoen. Staff at the location is great. Everyone else who's part of the company provides no value and are leeches on the work,effort of it's employees.
Maddie G. le
Excellent service!
Christopher B. le
My only complaint is that the storage building gets excessively hot... Like, heat stroke hot.
AMY B. le
Worst display of systems and customer service EVER. Nothing makes sense, the management is exasperated, the wait time is ridiculous, saw three people leave cussing, and felt like doing so myself. Sad.
Mary L. le
Hawk was very professional and patient. Unfortunately it was a busy day and he had no effective help which meant the wait time was long.
Alex P. le
My move to Asheville routed me through four U-Haul facilities and this was the best! This is a U-Haul center, whereas two of the others were dealers. Don’t go to dealers for auto transports!!
Anne K. le
AWESOME service from Dustin and Mariah. Thanks for your great energy, good spirits, sense of humor, and amazing cool under pressure. I feel so well cared for! Highly recommended.
Elizabeth W. le
The staff was amazing and so helpful. We could not have asked for a better experience!
emily c. le
I did not know my original unit was inside, ended up paying for too big of a unit, struggled to get a strap on door, dealt with long lines always and multiple times so stuff is ruined.
Mark D. le
Michael S was friendly, fast and took care of all my questions. Great job. Thank you.
nathan w. le
They were a great help, and very friendly.
Carol K. le
Competent staff. We had 5 UBoxes in storage for over a year and so far no damage noted. Great UBox delivery service. Kerry King knows how to drive a Donkey!
Nina G. le
The staff was very helpful. I had no problems with how I was able to access the unit.
russell a. le
I-Haul Team & Leadership team at 326 Swananoah Rd Asheville NC the best U-Haul in USA . They exceeded my highest expectations in customer service in 4X vehicle & storage rentals during 12 mo period .
frank u. le
Lift door was poorly maintained with missing center pull strap Small rope on right corner was not located appropriate for lifting the roll up door which was heavy and difficult
Margo M. le
I would leave zero stars if I could, but my complaint is mostly about #Uhaul #Corporate rather than this facility itself (although their customer service is equally abysmal.)
Ron S. le
Thank you
Bethaney L. le
Bad costumer service
Craig L. le
I’ve been dealing with Ileen for the last oh about 10 to 15 years and have never been disappointed with uhaul.
Precious R. le
My move out dare was October 8th, not the 17th.
CLIFFORD A L. le
Friendly staff
Sandra D. le
Thank you all for taking care of my stuff and all your kindness ..
TERRY C. le
Your pRoducts are great. We have bought lots of boxes and other moving materials at the Longview Tx store. My only issue was that price was greater than quoted two weeks earlier.
Rocky J. le
Very polite and accommodating staff.
russell a. le
This location-my 6th transaction in 4 years ALWAYS EXCEEDS MY HIGHEST EXPECTATIONS—U-Haul NOREASTER STORM #3 & #4 NYC 2018 Governor weather emergency — to the best trailer hitch & storage .
Kendra C. le
There was only one employee who seemed disingenuous and lackadaisical about her job and assisting customers (older woman with glasses). All other employees were absolutely amazing and helpful.
gordon i. le
Any issue was resolved professionally so much so I have Two New Units in Macomb County Michigan & the People here are great too!
Catharine S. le
Always busy!
Deborah K. le
the one staff i always saw was the most patient, kind, long suffering employee. The "climate controlled" unit was wet and 90 degrees. I could not get a refund. Very bad experience.
russell a. le
Consider leading within U-Haul Organization in providing “ reasonable Accomodations “ to legally SSA Disabled U-Haul users &/or accessibility in the disposal of Mattresses. $100 fee too high.
John H. le
Excellent ! Excellent !Excellent !
leigh s. le
Good experience all around.
Lisa D. le
The only problem I had was the wait time to get service I think it would be a good idea to have someone to hook up trailers and check trucks and leave the cashier taking care of customers be faster?
Heather Marie W. le
The staff was rude and not helpful. When asked if I could talk to the manager the gal replied “she she’s really busy”. The place is very inconvenient and the storage units are dark.
alecia b. le
I went in to close my storage unit 1103 and the wait time was ridiculously long. There were only two people working with 9 people in line. I was not happy with that.