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david e | First ImpressionsSelf Storage Units in Asheville, NC, 28805
U-Haul Moving & Storage de E Asheville
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U-Haul Moving & Storage of South Asheville
3161 Sweeten Creek Rd, Asheville, NC 28803 View Available Units5.9 miles from this location -
Arden-Asheville Self Storage
7 New Rockwood Rd, Arden, NC 28704 View Available Units8.3 miles from this location -
U-Haul Moving & Storage of Hendersonville
1500 Airport Rd, Hendersonville, NC 28792 View Available Units19.1 miles from this location -
Hendersonville Self-Storage
1055 Keith Street, Hendersonville, NC 28792 View Available Units19.5 miles from this location
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Évaluations des unités d'entreposage par les clients
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- 4,5 - Cote moyenne des clients
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My household belongings were stored at your Asheville, North Carolina facility for the past decade. Unfortunately, as you may know, the recent flooding caused by the hurricane damaged this facility, and while some items were displaced, many of our possessions remained in the spot where our unit once stood. I am an Army Combat Veteran and had significant equipment, uniforms and irreplaceable memorabilia in addition to the normal household goods, tools and family heirlooms. In an abundance of caution, I had waterproofed and securely stored much of the possessions, specifically to survive a flood knowing that the Swannanoa river was nearby. Upon attempting to recover our belongings, we were advised by U-Haul representatives that it was unsafe to do so and were told to await further communication. We were assured that we would be contacted when it was safe to proceed with retrieval. However, despite waiting for an update, no further communication was provided. Instead, we recently discovered that a demolition crew had been hired, and all remaining contents of our storage unit—including items that held significant personal and sentimental value—were disposed of without notification. We understand that flooding and storm damage present difficult challenges for everyone, but we had taken precautions to protect our belongings, and we were hopeful that items surviving the storm would remain recoverable. The lack of communication and the resulting disposal of our possessions without notification has left us feeling both disappointed and disheartened. As long-term customers who relied on U-Haul to store and secure our possessions, we kindly ask that U-Haul consider our situation and work with us to provide a fair resolution. Given the circumstances, we respectfully request the following: 1. Documentation of the decision-making process that led to the disposal of our belongings without notification or opportunity for us to claim them. 2. Compensation to help us recover from the loss, taking into account the time we trusted U-Haul with these items and their irreplaceable value. 3. Commitment to improved communication protocols to prevent future occurrences like this for other customers. We have always trusted U-Haul, and we hope that the company’s commitment to customer service will allow us to come to a fair and reasonable outcome. I look forward to your response and am hopeful that we can work together to resolve this matter.
JEREMY A | Overall ExperienceI did not move out! My biggest issue is UHaul has not provided any information as to the condition of my storage unit (#3000) after Hurricane Helene caused the flooding of that East Asheville site. I was given an email saying the UHaul was sorry to see me go and asked for this survey. I live 300 miles away from that facility and am not allowed to go there and view the damage. I know there are many people that is affected by this disaster but any communication would be helpful. Was my furniture washed away or damaged or destroyed? I HAVE NO IDEA!!!! Please contact me with any information. ken_jordan@msn.com Pictured would be helpfull as well.
KENNETH J | Overall ExperienceWhen I first rented the storage unit in 2021, I would have rated it higher than a 3, and all of my answers would have been yes. However, over the past two years, the service and quality at this U-Haul location have declined significantly. The hours became limited, and I was no longer allowed access to my storage unit at any time, which I discovered by chance as it wasn't communicated to me. This made retrieving my personal items quite difficult. At that point, I should have taken my belongings out, but after the recent storm, things have only worsened. When I called customer service to find out what was happening, they informed me that my unit had been "moved out," and I had no part in that. I would NEVER recommend anyone use this storage facility, even if it were rebuilt. The communication has been TERRIBLE. As customers, we should have been notified about these issues, but that never happened. The only thing I was notified about was when my rent was due.I am highly DISAPPOINTED and UNSATISFIED with this Uhaul location.
Ciana M | Overall ExperienceDidn't even bother to tell me that my unit was a total loss. Just got this form. Had to contact support to find out what happened. As though living through the hurricane wasn't bad enough. Everything I own is gone. Every picture, my clothes, everything. And you guys couldn't even tell me. Worst possible experience.
daniel c | Overall ExperienceThe roads have been blocked sine the hurricane. my belongings are in bag, in totes. let me come get my!!
Antonio A | Overall ExperienceEverything has been good until after the flood. I have spent several days trying to find out when we can come look to see what is able to be saved since receiving the call and text to come either Sunday sept 29 or Monday sept 30. Law enforcement had the roads closed per text sent Sunday (29th) at 10:30 am. I tried to go on Tuesday Oct 1 and law enforcement still had roads closed and would not allow us to go to uhaul. I have called numerous time and have not received a call back on when we can access our unit. The roads are now open to the unit but now I cannot get anyone to tell me the access hours. An email was sent today Oct 12 by Tammy the rep I spoke with. My move our date shows oct 7. I hope I can still access what may be salvageable of my things.
Tina D | Overall ExperienceEven with the damage from the storm they seem to be coping well.
larry d | Overall ExperienceI have been more than pleased with this company so far. Ì understand that the facility sustained flood damage. I do not know how they will handle this issue and would like to submit another rating after this ìssùe is resolved
Tanya G | Overall Experiencei did not get a chance to check my storage. When can i go? Police turned me away
LINDA C | Overall ExperienceDon't know if storage was damaged
steve L | Overall ExperienceContents of my storage unit had rodent feces all over them.
Stephen W | Overall ExperienceThe storage unit was flooded and I have been given no information about the status of our belongings
Nancy T | Overall ExperiencePlease contact me to let me know when to come salvage my unit after hurricane issues. 10/8/24 Thank you all for being there during this difficult time
Carla P | Overall ExperienceIn the wake of the tragic weather conditions I would like UHaul should offer customers some from of financial compensation above the insurance.
Esther H | Overall ExperienceI did not move my contents out of this storage facility. I no longer have the items in my storage unit. How do I get an insurance claim started so I can replace the items I lost?
Avery M | Overall ExperienceI was a satisfied customer until your company’s UTTERLY APPALLING and HEARTLESS and TONEDEAF response to customers in the aftermath of Helene. ZERO communication!!!!!! Merely an invoice that I’ve “moved out” when I did no such thing!!!! I am still awaiting notice to come COLLECT MY BELONGINGS! I realize the road is destroyed but I have NOT moved out and I WILL sort through my own belongings to determine what is salvageable! Your company’s lack of communication and HORRIFIC DISREGARD of customers is beyond appalling!!!!!
Judith L | Overall ExperienceThe facility was washed away during Hurricane Helene. Our belongings are gone. No one has contacted us regarding regrets or directives on how to be compensated, even if it is through insurance. A contact for courtesy would have been a professional move. It would prove they understand that losing one's personal belongings is one more level of grief to endure due to the storm.
sherri a | Overall ExperienceI can't recommend this place because it was stopped or off existence by a hurricane. I lost stuff, with no meansr of compensation.
Frederick N | Overall ExperienceReally insensitive to ask me to do this after everything I owned and held dear was lost in a flood.
Laura L | Overall ExperienceI was affected by a storm and wiped out everything I own and no one contacted to let me know anything except not to go no person contact me about my insurance just devastated
vicci h | Overall Experience