Évaluations des clients U-Haul Moving & Storage of Eagledale

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Eagledale

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

BRUCE S.
Évaluation :

A superb UHaul outlet. LOTS of equipment to choose from. Easy to pull in and out with the trailer. The Staff was great! Friendly. Efficient. Knowledgeable. A+ for my rental experience!!

DEMETRIC M.
Évaluation :

Le client n'a pas laissé de commentaire.

Latrease W.
Évaluation :

Le client n'a pas laissé de commentaire.

Sonjia B.
Évaluation :

No problems!!! Professional

JAZZ G.
Évaluation :

Le client n'a pas laissé de commentaire.

DOMANIC G.
Évaluation :

Le client n'a pas laissé de commentaire.

Fatima J.
Évaluation :

The vehicle was clean, but was in need of maintenance

Scott C.
Évaluation :

Le client n'a pas laissé de commentaire.

Felix M.
Évaluation :

Have a lower rate for long-distance moving for miles and hours not long enough to get your things into the climate control unit it needs a guard at the door for 24 hours so you can move things out and in a unit for customers traveling a long distance to the unit and needs more lighting on the outside of the storage unit and need somebody checking restroom every hour for cleaning and stock with toilet paper

KEYONNIA H.
Évaluation :

The truck was clean, how ever the back turning light was out and I didn't even know. The mileage was wrong until an officer pointed it out. I only use 10 miles and it made it seem like I used over 50 because the information was wrong on the paper. The gas light came on as soon as I left the parking lot which caused me to have to fill the tank 3 times before I had to return in. Other than that it was Okay.

Brandi B.
Évaluation :

Employees should wear masks. He sign on the door requieres customers to wear them but the staff wasn't all wearing them. (both at payment and the crew that checks in trucks) Also some basic customer service training is needed for the young lady who checked me in. This was my second experience with her and BOTH were bad.

MARVIN T.
Évaluation :

Your employee was courteous friendly and commented how much he loves working for U-Haul

BOLUWAJI A.
Évaluation :

Le client n'a pas laissé de commentaire.

WAYNE H.
Évaluation :

Everything went as planned and staff were excellent.

VALERIE H.
Évaluation :

Le client n'a pas laissé de commentaire.

Maulik G.
Évaluation :

Le client n'a pas laissé de commentaire.

Julio G. | Expérience générale |
Évaluation :

Everything is really good

COREY H.
Évaluation :

Have your team members check for submitted updates regarding the fuel level on the system connected to the link you send customers. I got charged for refueling because the paper stating the fuel level and what was actually were in the tank didn't match. I used the provided link and sent a picture showing it was not accurate. They still charged me when I returned it with the fuel I picked it up with.

Mary H. | Premières impressions |
Évaluation :

Great joband being friendly

ADAM K.
Évaluation :

The sun visor needs fixed on the truck I was using. The part to latch it had been broke off, so when accelerating, the visor would hit me in the head. Other than that, everything was great with my experience.

Roy P.
Évaluation :

It's hard to tell which building and where to go to pick up a rental. Confusing entrances etc,

J W.
Évaluation :

The CSR who checked me in was fantastic! Very personable and friendly. The CSR who checked on my return was ver considerate of my time and also very friendly!

AIRRIMS W.
Évaluation :

Le client n'a pas laissé de commentaire.

JENNIFER P.
Évaluation :

Le client n'a pas laissé de commentaire.

TOBY M.
Évaluation :

I used the 24/7 mobile and I had difficulty returning truck due to app couldn't find my location as I was sitting and waiting for a representative to pick up on Christmas Eve; on a cold snowy night. It was very annoying. Once the rep came on, she was awesome!

Kiaira M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Debra P.
Évaluation :

Le client n'a pas laissé de commentaire.

MAURICE G.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID V.
Évaluation :

The lady that helped was fantastic!!!!

MICHAEL L.
Évaluation :

Le client n'a pas laissé de commentaire.

GEORGE J.
Évaluation :

Le client n'a pas laissé de commentaire.

DON B.
Évaluation :

Le client n'a pas laissé de commentaire.

RACHEL K.
Évaluation :

Waited an hour for a reserved truck. Employees did not care about the wait. I had to rearrange my whole moving schedule. They gave us they wrong truck key at first. The right truck was parked behind 2 other trucks, not easily accessible.

Sherri M.
Évaluation :

I was over charged for my rental

MILDRED B.
Évaluation :

Very friendly and professional. Fast too.

charles R.
Évaluation :

When I arrived the U-Haul employee asked me to back up the trailer into the spot I told him I couldn't do it because I was jackknifed the trailer he got upset because he had to disconnect it in manually moved it so I got out of my vehicle and disconnect it and move the trailer myself shameful.

ROBERT S.
Évaluation :

Le client n'a pas laissé de commentaire.

STANLEY S.
Évaluation :

Le client n'a pas laissé de commentaire.

XOCHITL H.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

KIMBERLY J.
Évaluation :

A little faster but got me done the return was a longer wait but friendly Cubans was a sweetheart

CORI C.
Évaluation :

The employees were absolutely WONDERFUL! The gentleman helping us at the desk was knowledgeable and flexible as we realized we needed to change the size of the trailer last minute. The gentleman who helped hook up the trailer was so friendly and helpful and really provided an easy hookup and got us out in just a few minutes. We just really appreciated the workers and how efficient, but thorough, they were!

RONALD T.
Évaluation :

Nothing

VICTOR D.
Évaluation :

when I received this van not clean, and the gas was 3/4 full, so I return 3/4 full also. i have picture. I need a refund of the fuel charge.. $19. The x2 cigarette lighter adaptor is not working. The crew should see to it all are working, that leads my trip horrible to charge my phone. This location needs training. Very bad location.

KEVIN K.
Évaluation :

The employees were very friendly and helpful awesome group of people

Angel L.
Évaluation :

Please don't double charge people. We have duplicate charges for our rental on our bank account that have posted and aren't pending.

EMILY B.
Évaluation :

Some of the employees were not wearing masks nor did they ask their customers to wear masks. This made my husband and I feel very uncomfortable.

Dnika D.
Évaluation :

Clean and more trunks

Tyesha W. | Premières impressions |
Évaluation :

Great experience I forget her name young lady that took care of all my needs she was really great I recommend this location too everyone

LISA F.
Évaluation :

They all were very nice and fast with getting people in and out

Willetha A.
Évaluation :

The truck I had drove terrible

FRED G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

DAROL D.
Évaluation :

Le client n'a pas laissé de commentaire.

Kalee E. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

james a. | Premières impressions |
Évaluation :

Friendly and make sure taken of.

Angie B. | Expérience générale |
Évaluation :

Staff was very friendly and helpful. Would recommend to anyone. Thank you guys for making my move easier!

KAREN H.
Évaluation :

Le client n'a pas laissé de commentaire.

KOMLA A. | Premières impressions |
Évaluation :

N/A

Kenneth B.
Évaluation :

This was our first time using U-haul. We own rental properties and very often we rent a big truck to move our staging furniture, we usually use Budget because of the great prices and amazing customer service, but my husband wanted to try U-haul this time because it was closer. We used the online system and they couldn't even get the reservation information correct, which was time consuming. Then the initial price was very expensive to rent a 20' box truck (over $60 more than we pay with Budget). Finally they sent our final receipt today and charged us for fuel and fill up, when they told us we only had to fill it back up to the amount we received it on, and we filled it a little over that, so that is pretty fraudulent. We ended up paying $100 more for a 20' box truck than we would with Budget, and the process with uhaul from pickup to drop off was very disorganized. We definitely will continue using Budget from now on, even if it is a further drive.

Angie B. | Premières impressions |
Évaluation :

Thank you guys for all of your help! Wonderful office

MICHEL P.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHEL P.
Évaluation :

Clean yes, Well maintained, questionable. Engine hesitated on idle, the rpm would drop for a moment and return to normal. Seemed fine under power. Bigger issue, box is not water tight. Items in attic on passenger side were soaked. While it did rain while driving, it wasn't typically hard, the rain overnight was much more of a downpour. So the leak may not be from above. With a visual inspection I was able to see any point the silicone bead was broken. Some of my boxes were soaked but managed not to break open. Will be inspecting contents for damage.

Maria D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Brenda L. | Premières impressions |
Évaluation :

Love the way the help me and take care of me

Christopher H.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM K.
Évaluation :

Le client n'a pas laissé de commentaire.

Jacqueline G.
Évaluation :

Is uhaul I love

FRED S.
Évaluation :

Le client n'a pas laissé de commentaire.

Barb N.
Évaluation :

Truck wasn't available. Did get one but it wouldn't start. Even after they tried jumping it. Offered me a box truck. Didn't really want it but needed to take it. The cost ended up being more due to more cost for insurance. Plus we were going to take the truck and our car but with being a bit uncomfortable driving a box truck we rode together. Leaving new appartment keys in car. Now, double mileage due to having to return to get keys. Of course I had to pay for those miles also. U haul is usually good. Not this time. Will reconsider then next time.

DAN S.
Évaluation :

Friendly, Kind, Helpful, Caring. All an AWESOME Staff!

JACOB A.
Évaluation :

All is good as it is. Keep the good job going for your customers. U-haul staff are always friendly and helpful. Thanks.

ALLISON W.
Évaluation :

FYI, my WiFi on my phone was not working in order to take a picture of my ID, maybe that could have been done while I reserved the truck. Everything thing went very smoothly.

Japhia J.
Évaluation :

No complaint from me. my check-in clerk was amazing and my checkout clerk was equally as mazing! Thank you both for great service! I will be back again, and yes I will recommend friends. Thank you both.

OLAWOLE A.
Évaluation :

N/A

Vanossia D.
Évaluation :

Le client n'a pas laissé de commentaire.

DEON N.
Évaluation :

Poor service

Gregory D.
Évaluation :

Le client n'a pas laissé de commentaire.

Darrell M.
Évaluation :

The mobile app and pick up was a little confusing at first with all the steps upon arrival at the store but once I was helped by one of the employees from the lot it became easier

Sonjia B.
Évaluation :

The place was busy but the young guy in lady were patient in had the lines moving!!! I definitely recommend them to a friend

CHRISTOPHER A.
Évaluation :

Le client n'a pas laissé de commentaire.

Sherry J.
Évaluation :

Le client n'a pas laissé de commentaire.

J D.
Évaluation :

Le client n'a pas laissé de commentaire.

MOHAMED J.
Évaluation :

Le client n'a pas laissé de commentaire.

Jewon N. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jeanna P.
Évaluation :

Le client n'a pas laissé de commentaire.

Jessica D.
Évaluation :

Le client n'a pas laissé de commentaire.

ROSE P.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeanna P. | Premières impressions |
Évaluation :

The young lady that helped me went over and above

JARRIUS B.
Évaluation :

From the check out to the return everything was find except there was a mileage issue in returning the truck. I spoke with Cianna and she investigated the issue and took care of the problem. Thank you Cianna for staying on top of this problem until it was resolved.

Max R.
Évaluation :

Isaiah was on it!! Easy check out and even faster check in.

Dale H.
Évaluation :

Nothing, provided excellent service. Only complaint is that they Uhaul didn't give me my preferred pick up store.

Buddy F. | Premières impressions |
Évaluation :

The employee assisting me is not trained and was not friendly.

Phyllis H.
Évaluation :

Le client n'a pas laissé de commentaire.

lachele L.
Évaluation :

Le client n'a pas laissé de commentaire.

KAREN N.
Évaluation :

Great customer service from Danita!

Robert T.
Évaluation :

Le client n'a pas laissé de commentaire.

MAHMOUD B.
Évaluation :

Nothing

Paul G.
Évaluation :

Le client n'a pas laissé de commentaire.

Pier B.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher H.
Évaluation :

When renting with a credit card or debit card ensure that the rest of the deposit is refunded in a timely manner instead of 3 days.

JOSE L.
Évaluation :

Le client n'a pas laissé de commentaire.

KARRIE M.
Évaluation :

cashier paid no attention to my paid confirmation and went through the entire process again. failed to include the tow dolly and refunded and drafted from my debit card until my head spun. the equipment installed was not the same as equipment contracted (i learned when i returned it) and they failed to refigure mileage when they had to send me to a different location for pickup. also tow dolly driver's side tire tie down kept coming loose & truck interior was dirty.

Hannah M.
Évaluation :

UHaul overbooked due to their poor online system and my reservation was not honored when I arrived. Luckily, they ended up working with me to get me a truck but only after much frustration on both parties and excessive time spent at the store. Would recommend calling to confirm reservations days in advance or else go with someone else for your moving needs.

YALONDA K.
Évaluation :

Truck was missing the dolly.

ROSETTA D.
Évaluation :

Le client n'a pas laissé de commentaire.

KRISTIN C.
Évaluation :

Only 1 person was working at opening with 7 customers in line. It took almost 1 HOUR to pick up my truck. In addition, the rental equipment I reserved was not available. The man working said that only trucks are guaranteed, not equipment, but that is not clear on the website. He did take the time to call around and find a furniture dolly at another location, but it was available almost 45 minutes away. Had I known it wasn't guaranteed, I would have made other arrangements and not requested it at all.

Laura V.
Évaluation :

Le client n'a pas laissé de commentaire.

Lynn B. | Premières impressions |
Évaluation :

The store staff are very friendly and helpful! Top notch people

DUJUAN M.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert C. | Expérience générale |
Évaluation :

Great service. Always get me in and out. Overall great experience.

Andre Marie D. | Expérience générale |
Évaluation :

Byron and the staff was helpful every time I came across a situation.

MISHELE A.
Évaluation :

Le client n'a pas laissé de commentaire.

Massoga T.
Évaluation :

Le client n'a pas laissé de commentaire.

BERNADINE C.
Évaluation :

Le client n'a pas laissé de commentaire.

KATHY H.
Évaluation :

Everyone who I came in contact with was pleasant and professional. They truly acted like they like what they were doing and cared about the customer. EXCELLENT CUSTOMER SERVICE!!

Kim C.
Évaluation :

Le client n'a pas laissé de commentaire.

LUIS H.
Évaluation :

Aaron went out of his way to help us. Seen i was having trouble walking and went to speak to the manager himself so we didn't have to. Also helped us unload the trailer. Thank you.

Heavenly G. | Premières impressions |
Évaluation :

Though I see maintenance and pest control is something that is noted in the facility, I know my furniture would not be able to stay there long as roaches were climbing off of my rented storage door and walking with me while I was moving my thing into the storage space. Otherwise, customer service was nice. But like any storage facility whether climate controlled or outside, does not seems like a good option to keep/store your belongings.

Cathie M. | Premières impressions |
Évaluation :

Very good customer service

mary R.
Évaluation :

Le client n'a pas laissé de commentaire.

Kelsi W.
Évaluation :

Staff was very friendly and knowledgeable. I was in and out quickly and thought the process was overall smooth and easy.

Ebony R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

onesha g. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

BRENDA W. | Premières impressions |
Évaluation :

what is there to say. very convenient, staff was very helpful and friendly.

Elexcia S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Norm H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Tara H. | Premières impressions |
Évaluation :

Your office staff are delightful! They could not have been any more friendly and helpful. And the facility is beautiful - cleanest storage facility I've ever seen.

Joey G. | Expérience générale |
Évaluation :

All of the staff were friendly and helpful

Johnnie S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lyndze J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Teana B. | Premières impressions |
Évaluation :

Thank you.

Rosie M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Charles G. | Premières impressions |
Évaluation :

Both the Manager and sales rep. We're very polite and very informative. I think they both do an excellent job, and you guys made an excellent choice by hiring them.

connie h. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Sanfy J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Reese F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Dwayne J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

NIKKI F. | Expérience générale |
Évaluation :

It truly was a pleasure storing my items at Uhual

London G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tushona M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

renee p. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Timishea L. | Premières impressions |
Évaluation :

The men who were there at the time wasted my time by telling me my reservation wasn’t there based off only my last name and didn’t look it up by phone number which my reservation was under. So I wasted time money and was charged to keep the truck all because of your lazy employees

STEVEN M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Sonya U. | Premières impressions |
Évaluation :

Your staff members are not help whats so ever.very rude disrespectful..very lazy ppl...you need to watch your staff member better.

ELEANOR H. | Premières impressions |
Évaluation :

The storage I was given had some locks on it then was given another one the key card didn't work the storage room alarm was going off when I opened up the door

Shekera R. | Premières impressions |
Évaluation :

The customer service was great as well as the storage unit

Janett K. | Premières impressions |
Évaluation :

The staff was very friendly and assisted me with all my needs, very satisfied

henry h. | Expérience générale |
Évaluation :

Thanks for the storage unit.

Jose G. | Expérience générale |
Évaluation :

Storage was ample and building was clean and nice. However, I think the bathroom could be easier to access from the inside. I found the Water fountain Spill water. Friendly staff.

Robert S. | Expérience générale |
Évaluation :

I liked it and the staff were very helpful

James B. | Expérience générale |
Évaluation :

We're supposed to have access to Inside Storage 24 hrs some occasions Im trying to get in & ALL doors were locked. One time Office was open, Worker outside & they made us wait to get inside access.

gloria m. | Premières impressions |
Évaluation :

Good service

ELEANOR H. | Premières impressions |
Évaluation :

The units surprisingly were nice easily to get to

Moneice R. | Expérience générale |
Évaluation :

I will use them again, if i ever need them, and i will also recommend them to my friends and family.

Laquina L. | Premières impressions |
Évaluation :

Fast and easy

tiffany b. | Expérience générale |
Évaluation :

Being able to contact the actual location was a nightmare! You have to call, sit on hold for customer service to answer, and then they have to send a message to the location for a call back.

gloria g. | Premières impressions |
Évaluation :

Great customer service!

Hunter A. | Expérience générale |
Évaluation :

Everything went smooth and staff very friendly and professional.

henry h. | Premières impressions |
Évaluation :

They found an empty storage unit for me after they thought they were all full. Furniture is safe and hopefully we will be able to get it out within a short time.

Barbara M. | Expérience générale |
Évaluation :

Great people who work there

Watese W. | Premières impressions |
Évaluation :

I wanted to hug the whole team for being so patient and understanding and assisting me in this stressful time. Lafayette Rd. Uhaul ROCKS !!!!

Mia B. | Expérience générale |
Évaluation :

The staff was friendly and super helpful when I rented the truck and every time I went to the storage facility!

Mia B. | Premières impressions |
Évaluation :

The staff was very helpful and nice!

gbenga s. | Premières impressions |
Évaluation :

Brilliant service response and customer relations.....great. and very clean storage and environment...

Lashanda B. | Premières impressions |
Évaluation :

No comment

Non reviews have been submitted for this location.

Retour
Haut de la page