Customer Reviews for U-Haul Moving & Storage of Eagledale

Évaluation :

5

I was greeted promptly this morning and my reservation was ready! A little issue with the photos of me and my license with computer but she took care of it and we were on our way All the staff very friendly

Évaluation :

3

My only issue was requesting and paying for a dolly since I knew I was doing this by myself. There was no dolly so I need a refund. Also the passenger door of the truck I was given is malfunctioning.. had to fight to keep it closed.

Évaluation :

5

Staff were very helpful and respectful keep up the good work Happy Holidays

Évaluation :

1

The amount of money I ended up paying was just ridiculous. I rented a two wheel dolly for one day and ended up returning it to a different location, which was not what I was supposed to do. Like, I paid the initial $45, plus some insurance, plus some tax, which somehow came out to something well over $100- somehow I thought it was less than that. The numbers on the papers I signed sure didn't have that figure anywhere. My receipt specifically says "Total charges: $56,66". But then the weather turned cold, it started snowing, and I decided to return the trailer to a closer location. So now I have paid something like $260 to rent this trailer for less than 24 hours. This sort of thing is becoming so common, for corporations to just abuse customers with no recourse. I will just never EVER be a customer for Uhaul again.

Évaluation :

3

Make it convenient and less time consuming

Évaluation :

3

there were issues with yhe keys to the unit not being there but were lucky that someone turned in another unit while we were there so we were able to swap to the other unit.

Évaluation :

5

John, the Manager, exemplifies the best in managerial efficiency and professionalism combined with empathy and best-in-class customer interaction. Darla in Traffic also greatly helped settle a complex and difficult manner with her understanding, patience, excellent communication, and superior handling of the customer experience. Finally, Shannon was super helpful and friendly and is an asset to the team.

Évaluation :

5

Bbbb

Évaluation :

5

Recomendable te atienden con amabilidad y son muy respetuosos te ayudan con las dudas

Évaluation :

1

truck was given to me empty no gas, and i didn’t receive the dolley. when i picked it up the customer service was terrible and when i dropped it off i got hit on multiple times and then locked out of the building. unreal!

Évaluation :

3

Damon went out of his way to help us. My Mom has suffered a devastating head injury, so his extra help saved the day and prevented any further issues for my Mom. Super grateful to Damon for saving the day.

Évaluation :

5

I have rented from this location before and had no problem. This time, the lone guy at the desk was swamped and didn't tell me I should take a picture of the mileage and gas level before I left the location. When I returned the truck nobody said anything to me, I just left the keys. Later that day, I checked my bank account and saw that I was charged an extra $61 dollars. I called and asked why and the person on the national line said that I hadn't returned the truck with the amount of fuel that I had left the location with. Of course with no picture I couldn't prove that I HAD refueled the truck to where it was when I first left the location. I filed a complaint and they said they would forward it to the local manager. I didn't expect much to happen and to be out the $61 dollars. Lo and behold, I was later refunded the $61 dollars with no questions asked. I will certainly rent from this location again BUT will ask more questions and make sure to take pictures of the mileage and fuel level before I leave. Merci.

Évaluation :

5

1-Some customers deliver the car without filling it with gas. 2-When I got the car it had very little fuel, and if I went any further I would run out of fuel. (Mr NAHSHAL)

Évaluation :

2

I showed up to your Lafayette Road location approximately 6:45 pm before closing and just about everyone that was in the store. We're on their cell phones. I needed help getting the truck in storage. They gave me a storage and she took me to the storage building to check it out and it was occupied She looked storage for me and the second one was occupied when the system said it was available At that time it was closing everyone started to leave and they cut the lights out and the building They were still trying to find storage Majority everybody in the store have already left and I was in the building with no lights. I told him I needed to move on and hurry to leave so they forgot my dolly. I had to move without taking my appliances in the house Yeah, I lost my appliances because I cannot return back in the house after I moved and the store was closed to go back and get a dolly I was not happy with the service twice. They said storage locations were available, and the system was wrong. They forgot my dolly, and everybody was in a hurry to leave. Took the truck back and they trying to take money out of my account and I don't understand why I paid 94 deposit and the lady called me asking me when was gonna bring my truck back and I said I need it for another day and I already paid it deposit. She didn't even check to see that I did that and she said oh I'm sorry. After I brought my truck back there still trying to take money out of my account and I don't know why I checked the email and I looked it up for the receipt, but there is no explanation on why they trying to take $77 out of my account I was not happy and I'm not going back there again I'm gonna leave my stuff in the storage for now, but pretty soon. I'm gonna have to pull it out and go somewhere else. this was my second online review and nobody has gotten back with me yet

Évaluation :

5

The gentleman who helped me do the return was awesome! You guys are lucky to have him! He also talked about how much he loved working there too!

Évaluation :

4

Ron it’s great guy

Évaluation :

2

I came 15 minutes before closing and almost everyone was on their cellphones. I needed a truck and a storage. They looked for storage that said it was available but they was not. People wanted to go home I was in the building and the lights was off. I asked for a dolly for the truck and didn't get it. I felt rushed and only 2 people stayed with me. I couldn't get my dolly and I had to leave my appliances. I don't know if I want to go back

Évaluation :

3

The gentlemen was kind and direct to servicing my needs. Nothing extra. There was no wait time.

Évaluation :

5

There should be more information on the key drop-off location is EXACTLY!! Very vague did NOT feel safe!!!

Évaluation :

5

Very friendly very helpful

Évaluation :

5

They were great. Were able to accommodate me when I needed them to change the trailer size at the last minute. Great service

Évaluation :

1

I was always accustomed to the manager whenever I was there. Staff was always sitting around on their phones instead of helping customers. Customer service is a vital part of a business and it just wasn't evident at that location.

Évaluation :

1

This was easily my worst experience with U-Haul. I've rented U-Hauls in many different states without any issues. However, this lady had a horrible attitude and was unwilling to communicate with me.

Évaluation :

5

Jamal was excellent with his customer service

Évaluation :

3

Only because the staff is nice....the trucks needs to be inspected before giving keys to customers regarding correct gas measures and cleanliness of the inside and the beds of the trucks. Last 2 rentals were dirty and things left from previous customers.

Évaluation :

5

Thank you good service continue the work God bless you

Évaluation :

1

Over charging for mileage

Évaluation :

4

Mr Hemphill was pleasure to deal with. He was very helpful, kind and courteous!

Évaluation :

2

Reservation was not ready. Was suggested I take a larger truck and pay more when I should have been offered a larger truck at no extra cost. Also there was a very long wait time to be seen. A bit chaotic and VERY unorganized.

Évaluation :

5

Jamel was a pleasure. Also the gentleman who checked in my truck was also nice. Thanks guys

Évaluation :

1

Everything I had stored in my unit was infested with bugs and I had to throw everything away. Told the manager he was suppose to give me some type of refund but it never happened as of yeaht. Highly disappointed

Évaluation :

5

Jemel assisted me and was a pleasure to have someone so supportive and knowledgeable.

Évaluation :

5

The check in procedure went very fast. There were not any problems. Both workers were very helpful in answering questions that I had. It was really a great check in. Would recommend them to others.

Évaluation :

4

Nice location well pleased unit was very clean

Évaluation :

5

Mr. Jamel Tate @ this location on 30th Street, Indianapolis . He is doing an excellent job with U-Haul company. Merci

Évaluation :

5

Jamal was a great associate very funny guy and good attitude !

Évaluation :

5

S.O.

Évaluation :

3

I felt I was over charged and should have gotten some of my money back.

Évaluation :

5

Jamal needs a raise. Made the drop off as smooth as can be. A very nice guy!

Évaluation :

1

The car hauler trailer had a ripped tie down strap, it was too short to wrap around wheel and reach the crank down, these are supposed to be inspected, it clearly wasn't, should be breach of contract on your part.

Évaluation :

3

I didn't get my receipt until I called. Both Sam and the man on the phone (didn't catch his name) were very helpful though.

Évaluation :

4

Well the service is good the customers are excellent people they deal with the customer smoothly (Mr NAHSHAL)

Évaluation :

5

Inside of truck was dirty. On floors and passenger seat. I appreciate being able to get a truck at the last minute though.

Évaluation :

5

Exceptional customer service. Friendly. Courteous. Prompt. Clean.

Évaluation :

5

Nothing at all because he was fantastic.

Évaluation :

1

My storage reservation was switched from 10x10 to 5x10 When I picked up my trailer rental, I was checked into the unit as moved in without being notified it was switched When I realized and tried to fix on the app, I called support for help. The first lady I talked to said she would cancel it and make a new reservation. It was the "last available" and I could check in online. When I went to do that it said online check in not available. I called back to and got another lady. She said it couldn't be canceled since I was "moved in" to the unit. And only the location could undo it. Then she made me another reservation for the "last available" unit, different from the first, and then it still wasn't available for check in. So I had to go to a different location for an available unit. When I check in to that one, I had to pay for the full month and didn't get the promotion. I tried to call the location the next day to explain the situation and cancel the 5x10 and every time I called I was put on hold for 5-15m before hanging up.

Évaluation :

1

Because I went to do a reservation in the next day when I pick it up the truck somebody was already renting and him a different truck and I don't have to have when I steal you guys owe me some money for that one. I don't know how long you guys take it to deposit the money back

Évaluation :

5

Excellent all, thank you so much

Évaluation :

4

Although the truck was physically clean, the truck ran like crap! The brakes were bad. When I would have to brake the transmission would Rev up making it hard to stop! My neighbors were laughing and saying _D, that truck sounds like a piece of S_it. Very embarrassing. The gear shift would stick when trying to come out of reverse. I was afraid the whole time I drove the truck/van. Please address these issues before someone gets hurt.

Évaluation :

5

Todo esta bien

Évaluation :

5

very friendly and helpful

Évaluation :

5

The service was nice .

Évaluation :

3

We're is my refund?

Évaluation :

5

I received the truck with the low tire pressure indicator on and the check engine light on. I had to refill the tire every other day.

Évaluation :

1

I arrived to find that the location did not have the van I had reserved 3 days prior. It then took a full hour to get a 10ft box truck. Mainly because the employee at the desk kept taking video calls from friends.

Évaluation :

1

Rented a trailer from this location. Was treated rudely, was not offered help to hook up the trailer, was not assisted when returning the trailer, and no one wanted to visually confirm the trailer was returned. I had to call customer service to confirm return as employee there did not process the return in the system for a while after I physical returned it. Overall the worse U-Haul experience I have had in years. Staff is not trained to be customer facing and needs to be completely changed.

Évaluation :

4

It first started rocky when I first came in and the location didn't have the truck that I reserved. Then, we just kept arguing and trying to find a solution but it was when someone drove a truck in that I needed, then things were better. I had some "U-Haul" movers I ordered on the app called me that were already there at the location. I met them about ten minutes late. Otherwise, great move. I would absolutely recommend the movers.

Évaluation :

5

Merci

Évaluation :

5

Staff was professional, courteous and efficient. They were patient and thorough with all the customers considering the time they exercised to assist everyone that was waiting for their assistance.

Évaluation :

5

The young men in this store was so very helpful and friendly. Professional and very knowledgeable if the products.

Évaluation :

5

Mr . Ron Tate manager /Owner has five stars from me at Lafayette road location . He gos beyond the call of duty to accommodate U-Haul's clients. I believer that Ron Tate would be very successful with several Ron Tate owned companies . The leader ship with his team is par excellence. Keep the legacy alive with the epic client relationships.

Évaluation :

5

I moved out on 8-3-24 not 8-14-24. Other than that I want to thank Uhaul for the experience.

Évaluation :

5

We had no problem with customer service, the whole place was nice and clean. This is a storage facility that I would recommend.

Évaluation :

5

Really appreciate the service and cleanliness

Évaluation :

5

Clean secured and nice people

Évaluation :

3

This overall score is not based on local staff, they were very pleasant. I was extremely displeased to find out when closing out the unit that the GM did not allow for a pro-rated refund of unused days already paid for. My June payment was made on 6/8 and I closed the unit on 6/19 - U-Haul has now kept almost 3 weeks of my payment. That is not good business and would give me pause before recommending this particular site .

Évaluation :

1

They suck I pay for a month and after a week they thought they were going to keep my money take my stair age and rent it out again to someone else. On top of that they took my stuff out the storage and put a green tag on my storage.

Évaluation :

5

Had a very solid experience. Was way more professional that I expected. Was briefed on their facility, how everything works, and was shown everything to make sure I was able to maximize my experience. Ms. Tee and Mr. Juwan was solid! Thankful for their expertise, and kindness.

Évaluation :

5

The GM, Ron Tate -- was very helpful, kind, and patient with assisting me in the transactional process.

Évaluation :

5

The service was great and the equipment performed flawlessly.

Évaluation :

5

They really should NEVER have a person working alone on SATURDAYS. Wait time was awful

Évaluation :

4

The hours for the sliding door could have been extended, overall it was ok moving through the single door

Évaluation :

5

Great service

Évaluation :

2

The staff really tried, but there wasn't anything they could do when they were unable to provide me with a 10 x 10 x 10 storage unit which I had reserved and I had a reservation for. Ultimately I was offered two 5 x 5 switch on surface seemed to be a good solution, but I don't know why they would recommend that when I told them I had a full 15 foot box truck that I needed to store. Ultimately I was able to find a unit and reserve it at another U-Haul facility, but the debacle with the reservation took more than 90 minutes to resolve and then another 30 for me to travel to a new facility and rebook a storage all in all it was an excess of two hours while I had movers on the clock. Very frustrating. As I said, the staff really did try but clearly they were overwhelmed by the number of customers in the store under trained on how to use the system and ultimately provided me with no instruction about how to use the keypad to enter the facility while we were in there, the alarms went off because we didn't swipe to get in. We had not been instructed about how to use the key cards or what they were for. We were also directed to a third-floor storage unit and we were never able to find a building that had a third-floor. Again I'll lot of trouble in the rain while I was paying a moving crew because your inventory didn't match with the online reservation system, apparently.

Évaluation :

4

I would suggest getting more counter help when business increases! Great location! Business will only increase over time because of this…and now the Storage part added on too!

Évaluation :

5

Ron made me feel very welcomed when I first arrived. He made me feel that he was concerned about my issue with my lock. For example he assured me that it would be just fine and he stated that he would do his best to accomplish me. Keep employees like Ron when you have them. He is customer friendly.

Évaluation :

5

Excellent serve from a lady name "T"and "GG" my move out date was 12.1.2023 but the customer service said the date was a glitch in the system . T was very kind young lady that gets the culture of customer care! The manager GG was very kind and had a beautiful spirit of kindness.

Évaluation :

5

Customer service from all of them are Excellent. Great team

Évaluation :

5

I had 2 storage units & had to rent a 26' truck and a trailer multiple times. This staff legitimately helped save my life from Domestic Violence and I will be forever grateful. Special thanks to manager Mr. Ron and the young men on his team at this specific location (2960 Lafayette Rd.) from the month of November-December. They've all made the transition so much more easier for me through it all than it would have originally been. They're amazing and will really do their best to work with you. I would recommend this location to anyone, every time and every chance I get. Many thanks and happy holidays!

Évaluation :

5

The team was beyond helpful and nice

Évaluation :

5

Everyone was pleasant to deal with and gave as much information as they could tell me. The staff rocks at this location

Évaluation :

2

All issues I had were immediately resolved by the General Manager, and he was absolutely great in seeing that everything was handled without question.

Évaluation :

4

great job very clean nice staff ms tee is amazing her help is above excellent please keep it up. she needs a raise!!

Évaluation :

5

Ismael did an outstanding job! Ismael was professional, polite and very helpful.

Évaluation :

5

Ron is very respectful and understanding about any situation that you have he handles it to the best of his ability. I very much appreciate Ron.

Évaluation :

1

On the day I needed to be moved out, I needed my lock cut off since I didn't have my key. The man at the front desk states it would be a charge and they couldn't do it that day and I'll have to go get the key to avoid the fifty dollar charge that the uhaul people would have charged me to for them to cut it off. The moving man that was helping me said he could cut it off for me instead. After the move the people at the front desk said they needed the lock, but its my lock that I bought. Still gave them the lock, the people at the front desk claim we can be prosecuted for cutting off my lock that I bought. Then the next day, they called and told me I have to pay a fifty dollar fee for cutting the lock. I later learned from the uhaul customer service representative for uhaul after talking to them, that the employees at uhaul aren' t allowed to cut off the lock. The employees here are not professional at all, I needed to use the bathroom one day and came into to ask for a code since that's what one of the employees told me I needed to get untruth bathroom. I go in and ask for the code for the bathroom, he made some unprofessional joke and all I wanted to go into the bathroom. Him and another employee starts laughing. And then finally say I can use the rest room.

Évaluation :

5

Staff was very friendly and helpful I will also use this location for all future needs.

Évaluation :

4

All the employees at your 30th Lafayette rd location in Indianapolis where friendly educated great customer service it was clean I got help with everything I need will recommend to others excellent job yall

Évaluation :

4

Only problem was being on hold for approximately twenty minutes.

Évaluation :

5

Much kudos to the manager Ron at the 30TH & Lafayette location.

Évaluation :

5

Every employee I with whom I had direct contact was professional and helpful. The storage units and main office were kept very clean, which was so appreciated. I felt that my belongings were very secure here, as well. There was also no wait time for assistance each time I had to go to the office area. Thank you for a great experience during this stressful time of moving.

Évaluation :

5

All staff were very helpful

Évaluation :

1

Staff are rude frfr

Évaluation :

4

My storage unit was not locked properly and Ron, the manager called called to tell me.. I really appreciate him calling me

Évaluation :

5

The staff was goofy, friendly, and very helpful!

Évaluation :

4

When I came to clean my storage out they couldn't find the keys that was very upsetting because I was on other people's time it was on a Saturday it eventually solved itself but I was very unhappy at that time about it but everything worked itself out after 1 hour and 45 minutes if you get in trouble with your storage and they cut your locks off they will Pat it with theirs and they will not make it convenient for you to get your stuff out once your bill is caught up they need to do better!!

Évaluation :

5

Definitely, excellent work team...

Évaluation :

5

The staff here is AMAZING. However, I do want to file a formal compliment about Ms. Tee. I am NOT used to over the top great service, yet, that is what she provides. She has a very big heart and it shows. She is Amazing. Thank you.

Évaluation :

5

excellent services

Évaluation :

5

The staff was very friendly, helpful and efficient. Merci

Évaluation :

5

I would recommend you all to anyone my things were taken care of and secured and safe you guys are great

Évaluation :

1

Merci.

Évaluation :

5

Great service. Friendly and professional staff.

Évaluation :