Le client n'a pas laissé de commentaire.DONALD A.
Customer Reviews for U-Haul Moving & Storage of Eagledale
Pour nous contacter
Indianapolis, IN 46222
(Lafayette Rd @ 30th)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.MORANI K.
Le client n'a pas laissé de commentaire.Andres R.
Le client n'a pas laissé de commentaire.RACHELLE A.
Very Professional Staff and Customer Service!TERRI L.
Le client n'a pas laissé de commentaire.Michael P.
The young lady that helped me was very friendlyGEORGENA S.
Your outgoing phone info says that customers are able to add items to truck rentals that are still open & ongoing (one way - adding tow equip.).but neither the location that rented me a 20' truck for one way trip or the other location where I ordered a 10' truck for 4 hrs could help me add auto transport equip. to my 20' trk rental that I am currently under, picked up and plan on leaving out of state by wed. I could not add equip. to open rental online either. What gives?ROBIN V.
We reserved a cargo van and ended up with a 10 foot box truck we over heard they were holding Reserved vehicles for a walk up Customer for an additional 50 $worse Experience everFerguson M.
Le client n'a pas laissé de commentaire.Erica G.
Tried to rent in Avon. Was surprised to be redirected to this location, as it was not particularly close or convenient.Chad G.
Le client n'a pas laissé de commentaire.KEVIN O.
Le client n'a pas laissé de commentaire.RENITTA L. | Expérience générale
Le client n'a pas laissé de commentaire.SHERRI S.
Mui amables i buen cervicioFRANCISCO R.
The cashier guy messed up on my money and I was really unhappy about thatRennie W. | Expérience générale
Le client n'a pas laissé de commentaire.CLIFFORD P.
Le client n'a pas laissé de commentaire.Gerald G.
The Employees at Lafayette rd Indianapolis indiana and 30 Street in the morning is awesome please keep them there they're awesome there they go out there way above and beyond to satisfy the needs of people .DONALD N.
Le client n'a pas laissé de commentaire.Rohan B.
One of the trailer light bulbs was outElizabeth H.
The service was great. The man who helped me check out was amazing. There was another lady in storage unit who made my day and helped make it easier. Great customer service!! Deserve a raise. They go above and beyondtiffany F.
Le client n'a pas laissé de commentaire.Francis R.
Customer service, not friendly and invitingSHALANDA R.
More friendly employeesKENETRA W.
Le client n'a pas laissé de commentaire.flex A.
Online registration stinks, did it twice, and the clerk said it wasn't showing. Ten it popped up at the end.Edythe M.
I understand busy times , one employee behind the counter is not enough and then leaving to put dolly's on trucks . When asked if I had submitted my Id online I said no, instead of scanning my I'd I was texted the app that didn't work. After waiting the guy says never mind I'll do it. This was a waste of my time and his . Also unprofessional. I should not be waiting 20 mins for a truck that I already reservedJASON J.
Overcharged and now having to correct it on a â€œover 20 minuteâ€ wait time to speak to an associate. There is ALWAYS a problem at this Uhaul locationKandis C.
Front desk Staff super helpfulJunior G.
Employees friendly and helpful. The truck was practically brand new and worked greatJeffrey B.
Excellent Customer Service & Mgmnt team.CLIFFORD P.
Le client n'a pas laissé de commentaire.ANTHONY B.
I spent an hour trying to get my trailer and after 30 minutes of no employees hooking it to my truck I went ahead and did so myself. I got there to pick it up a little after 12 I have a five hour all round-tripSo I had rented it for seven hours but by the time I had got out of the U-Haul store it was already like 2 o'clock and by the time I got back to Indy they were closed and so I had to pay another rental fee. Employees were totally useless and disrespectful. No one wanted to be there or to help anyone like they should. Do. Not. Recommend.JEREMIAH M.
Le client n'a pas laissé de commentaire.DONALD C.
Turn signal bulb was out and cargo area was dirty but nothing major I honestly wasn't bothered by itJohn M.
The young lady that helped me was amazingDOMINQUE H. | Premières impressions
Le client n'a pas laissé de commentaire.ALEJANDRO D.
Le client n'a pas laissé de commentaire.TINA R.
Le client n'a pas laissé de commentaire.CHELSEA H.
Le client n'a pas laissé de commentaire.KEVIN O.
Le client n'a pas laissé de commentaire.linda t. | Expérience générale
Le client n'a pas laissé de commentaire.CHRIS H. | Expérience générale
Rear tire air was low. Should have been checked. Only complaint. ThanksRita A.
Only thing was it said a lock will be in unit for me when i got there and it wasnt. Nothing major. ThanksTerrian S. | Online Move In
My cargo cans battery was dead, so i had to get another which had a low tire.Erica S.
Have an upload picture option for after hours drop off.MARSHALL A.
Excellent customer service by the employees at this location.PHILLIP P.
I did not know the procedures to turn in a vehicle and I had already turned in the keys before I had a chance to read the odometer, prove I had turned it in with a full tank, and took pictures of the interior and exterior. I would have made it there before they closed if I was not delayed on the Huber Heights pick up location .Victor H.
We'd appreciate an email confirmation rental was returned. Kinda wondering if it got entered, will we be charged late fee, etc. Thank you. Daniel Saunders, Indy employee, was excellent, said he'd enter trailer return into computer by trailer #.Daryl C.
A very cleaned and safe place to0 be recommended. Truly love it.MOROU H. | Expérience générale
Le client n'a pas laissé de commentaire.Bobbi T. | Expérience générale
Outstanding mobile app! One of the best. Only challenge was my online reservation originally had a different pickup location, that changed to this eagledale location the morning of the rental. You simply cannot get through to the national number or the local store on the phone to ask any questions, which was a bit frustrating..Patrick B.
Le client n'a pas laissé de commentaire.Gregory C.
Le client n'a pas laissé de commentaire.Cherrice A.
Le client n'a pas laissé de commentaire.Tina T. | Premières impressions
I returned the equipment yesterday and still haven't received the email with my receipt!TELLY N.
Le client n'a pas laissé de commentaire.TONI H.
Le client n'a pas laissé de commentaire.Nicanor W.
The interior was not very clean and there was pet hair, but we wiped it down and felt comfortable. Our spare tire was missing. The employees were excellent, professional, and polite on our arrival and return of the vehicle.JENNIFER P.
Le client n'a pas laissé de commentaire.BRIANNA P.
Excellent service à la clientèleAnton F. | Expérience générale
Le client n'a pas laissé de commentaire.JILL B.
Le client n'a pas laissé de commentaire.NENE D.
I was charged an extra fee because I forgot to fill my paperwork out when I returned the truck, which I returned that evening instead of the next day. Customer service was the worst called multiple times and was put on hold for more than twenty minutes multiple times. Even the online chat I got no response for over an hour, finally just gave up. After my experience and the lack of customer service I would not recommend u-haul to anyone.Joel M.
The trailer I rented did not fit my vehicle even though your website stated it would. I wasted my time and money driving to another state to pick up a vehicle I was not able to transport.Nicholas N.
Le client n'a pas laissé de commentaire.Savanahre C.
extra charge of 20 $for what?BROOKS O.
2nd time using this location. Noone could be bothered with assisting in return. Asked employees outside smoking several times for help but more interested in their personal conversation, eventually just had to drop keys and leave.Scott B.
Le client n'a pas laissé de commentaire.CURTIS J.
Excellent service. Courteous and pleasant. Fast even with several people there. One employee was assisting 2-3 people at one time, VERY EFFICIENT!!ANITA H.
Le client n'a pas laissé de commentaire.LAKSHMI P.
Le client n'a pas laissé de commentaire.CRAIG M.
Le client n'a pas laissé de commentaire.JAMIE H.
No one was present location to drop off equipment was unsafe as when you park the equipment it tried to roll awayRICHARD V.
Le client n'a pas laissé de commentaire.Eliodens S.
personable and helpfullJOHN N.
Le client n'a pas laissé de commentaire.TASHAE R.
The people were fine and they had nothing to do with the overall rating. The location is in a busy and terrible intersection and it is difficult to move a big truck around it.ANDRA A.
Le client n'a pas laissé de commentaire.KEVIN O.
re-sold unit rented and paid for. Without notice..Saundra M. | Premières impressions
Personal mui amable buen servicioFrancisco R.
Good customer serviceTOLA A.
I was a little lost when we first got there. We spoke to the worker there and she was very friendly and helpful!Kamela M. | Online Move In
Le client n'a pas laissé de commentaire.Jeffery L. | Premières impressions
Le client n'a pas laissé de commentaire.Anton F. | Premières impressions
My pickup time was 9:00am the store did not open till 10:00 am had movers waiting on me for an hour. damage to wheel on passenger sideBryant K.
Le client n'a pas laissé de commentaire.KEVIN O.
I REALLY LIKE THE EXPERIENCE AND MY THINGS WERE EXACTLY THE WAY I BOUGHT THEM THERE... NO PROBLEM WITH RODENTS..!!!! GREATTiwanna S. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew K.
The staff was very courteous and helpful.April M.
Nothing!!! I been dealing with this same location well over 30 years plus. Only place to go. Keep up the good work.vallerie H.
Fire the Byron Bartlett and Tierra Duncan.ALYCIA G.
Le client n'a pas laissé de commentaire.BOBBY G.
Le client n'a pas laissé de commentaire.Michael R. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL R.
Charged 20 dollars for after hours fee when The van was return earlier then needed to and handed keys to a service person at the counter. Not after hours if they are still open and was not told about the 20 dollars till they took it out of my accountJEFFREY N.
Le client n'a pas laissé de commentaire.Erika D.
I let them know that the ramp was in the back of the truck, and could not be put back into the location it goes. Also, the ramp hook area was not there on the left side and the ramp was not really able to be used. I did let the team know and they were going to "down" the truck so that can be fixed.ROBERT R.
Le client n'a pas laissé de commentaire.RICHARD W.
I had a reservation 2 weeks prior to the day I needed truck. I was supposed to pick up at 1030 am. At 9 am I received a call that my truck hasn't come in and wondered if I still needed today. He said he'd find another location asap and didn't call me for over 20 min. I called him back and finally said he'd find one. The earliest was 130 pm 10 miles east of where I started my move. I agreed but then my bf called and asked for a closer location we found on site for 230. We got there and they didn't have my truck which was supposed to be "guaranteed". The place was not a typical uhaul pick up, it was a small business and he worked so hard to make this right but was unable. We finally got a truck at a different, 3rd location at 4 pm. The original dude said I could ask for "reservation guarantee" which would give us 50 $credit but the final place wouldn't grant and I need to bring up with original office. Which I plan to do as this was only on Sat may 8th. I get this is a very busy time of year in a very busy year of the housing market but I did not feel u-haul tried to redeem themselves after first error. It was very disappointing and exhausting moving until 130 am in a rush bc of a huge looming rainstorm.Danielle H.
I reserved the truck at the 98th & Michigan location as that is closest to me and our move. I received call the day before pick-up that I had to go to this location (+18 miles each way) and there was no option. The fact that extra mileage was not reimbursed (I asked the agent that called) is rather frustrating, especially considering I lost over an hour of truck use time because of this change.Graydon T.
My vehicle was very dirty when I got on the inside I absolutely took pictures the van felt like the transmission was slipping The line was very very long with two people helping one gentleman was doing all of the work why the other young lady said that in the chair and took her time about getting things done and getting people out of thereDANA W.
Busy but very goodDAVID K.
I don't like how they tried to charge me an additional 124$ the truck was not clean to begin with I will use another company next time I moveChristina G.
Le client n'a pas laissé de commentaire.MICHAELA M.
Le client n'a pas laissé de commentaire.Donte R. | Expérience générale
Customer service was quick, friendly and smiles all aroundJEFFREY G.
Expedited & efficient serviceRENEE A.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.Zahir B.
Le client n'a pas laissé de commentaire.Mary W.
Le client n'a pas laissé de commentaire.Joseph B.
Great truck and serviceGILBERTO S.
Le client n'a pas laissé de commentaire.RICIA S.
Le client n'a pas laissé de commentaire.ARUNA KUMAR C.
Le client n'a pas laissé de commentaire.AMANDA B. | Online Move In
Nice, and smoothGary B. | Expérience générale
Muy satisfactorioYEFRI C. | Premières impressions
Le client n'a pas laissé de commentaire.Crystal W. | Premières impressions
I have complained about pest issues since after moving into the storage facility. I seen roaches and foreign looking bugs walking through while loading furniture into my unit. I informed Uhaul about these findings on day one and my concern, but I was told to purchase insurance. I purchased insurance and sadly within my unit find roaches, big and small ones, around and near my furniture. Of course, there is no way I am taking this furniture to my new house now. I call the insurance to get this replaced and they say roaches are not covered under Pest; however, they would call uhaul to see what can be done. No follow-up or anything, but something must of been communicated because not only are people working at uhaul cleaning the storage facility, but now they had "inspectors" come overview and ask random people what they thought about the uhaul. I could be entirely wrong about my assumption, but it would have been nice to see this care, look, and pride for the facility as a normal maintenance. Overall, I took matters into my own hands and came to the conclusion that storage facilities are a waste unless you have items you don't care to loose. It is sad that you pay a decent amount of money to store away furniture only to know that you will have to most likely dispose of it in some matter due to neighbors and or the facility upkeep. I rather not put that trust in anyone's hands again.Heavenly G. | Expérience générale
Everything was great till I tried to close my account. And because I closed my account 2 days after you took my payment. I didn't get a refund or a partial credit for the month. you guys took all of my money for the entire month even though I was only there for two days. That is unacceptable to me and for that reason alone I will not recommend you. I have put in a customer complaint to see if I can get a partial credit back. But I spoken to two Representatives on the phone and it doesn't look like that's going to happen. And the gentleman that closed my account although was friendly he could care less whether or not I got any of my money back. And basically told me there was nothing he could do for me my account was closed have a nice day. Not cool..Walter R. | Expérience générale
I love that I can do the reservation online . Everything that I rent and used is in good condition. The staff is great in person and on the phone. Byron kudos and may God continue to bless each one of you be safe.Earlonda R. | Premières impressions
Good servicesalma g. | Premières impressions
Le client n'a pas laissé de commentaire.Karl K. | Online Move In
Le client n'a pas laissé de commentaire.Aime M. | Expérience générale
The staff was always friendly and super helpful. Cianna was especially awesome - went above and beyond. I would definitely rent here again if I needed extra space. Thank you. Paula FoxPaula F. | Expérience générale
Le client n'a pas laissé de commentaire.Irene P. | Expérience générale
Everyone is very kind and helpful. The manager is amazing, always willing to help serve and assist.Yvette U. | Premières impressions
Everything is really goodJulio G. | Expérience générale
Great joband being friendlyMary H. | Premières impressions
Le client n'a pas laissé de commentaire.Kiaira M. | Expérience générale
Le client n'a pas laissé de commentaire.Robert S. | Expérience générale
Great experience I forget her name young lady that took care of all my needs she was really great I recommend this location too everyoneTyesha W. | Premières impressions
Le client n'a pas laissé de commentaire.FRED G. | Expérience générale
Le client n'a pas laissé de commentaire.Kalee E. | Expérience générale
Friendly and make sure taken of.james a. | Premières impressions
Staff was very friendly and helpful. Je les recommanderais à n'importe qui. Thank you guys for making my move easier!Angie B. | Expérience générale
S.O.KOMLA A. | Premières impressions
Thank you guys for all of your help! Wonderful officeAngie B. | Premières impressions
Le client n'a pas laissé de commentaire.Maria D. | Premières impressions
Love the way the help me and take care of meBrenda L. | Premières impressions
Le client n'a pas laissé de commentaire.Jewon N. | Premières impressions
The young lady that helped me went over and aboveJeanna P. | Premières impressions
The employee assisting me is not trained and was not friendly.Buddy F. | Premières impressions
The store staff are very friendly and helpful! Top notch peopleLynn B. | Premières impressions
Great service. Always get me in and out. Overall great experience.Robert C. | Expérience générale
Byron and the staff was helpful every time I came across a situation.Andre Marie D. | Expérience générale
Though I see maintenance and pest control is something that is noted in the facility, I know my furniture would not be able to stay there long as roaches were climbing off of my rented storage door and walking with me while I was moving my thing into the storage space. Otherwise, customer service was nice. But like any storage facility whether climate controlled or outside, does not seems like a good option to keep/store your belongings.Heavenly G. | Premières impressions
Very good customer serviceCathie M. | Premières impressions
Le client n'a pas laissé de commentaire.Ebony R. | Expérience générale
Le client n'a pas laissé de commentaire.onesha g. | Expérience générale
what is there to say. very convenient, staff was very helpful and friendly.BRENDA W. | Premières impressions
Le client n'a pas laissé de commentaire.Elexcia S. | Premières impressions
Le client n'a pas laissé de commentaire.Norm H. | Premières impressions
Le client n'a pas laissé de commentaire.Robert S. | Premières impressions
Your office staff are delightful! They could not have been any more friendly and helpful. And the facility is beautiful - cleanest storage facility I've ever seen.Tara H. | Premières impressions
All of the staff were friendly and helpfulJoey G. | Expérience générale
Le client n'a pas laissé de commentaire.Johnnie S. | Expérience générale
Le client n'a pas laissé de commentaire.Lyndze J. | Premières impressions
Merci.Teana B. | Premières impressions
Le client n'a pas laissé de commentaire.Rosie M. | Premières impressions
Both the Manager and sales rep. We're very polite and very informative. I think they both do an excellent job, and you guys made an excellent choice by hiring them.Charles G. | Premières impressions
Le client n'a pas laissé de commentaire.connie h. | Expérience générale
Le client n'a pas laissé de commentaire.Sanfy J. | Expérience générale
Le client n'a pas laissé de commentaire.Reese F. | Premières impressions
Le client n'a pas laissé de commentaire.Dwayne J. | Expérience générale
Le client n'a pas laissé de commentaire.Robert S. | Expérience générale
It truly was a pleasure storing my items at UhualNIKKI F. | Expérience générale
Le client n'a pas laissé de commentaire.London G. | Expérience générale
Le client n'a pas laissé de commentaire.Tushona M. | Expérience générale
Le client n'a pas laissé de commentaire.renee p. | Premières impressions
The men who were there at the time wasted my time by telling me my reservation wasn't there based off only my last name and didn't look it up by phone number which my reservation was under. So I wasted time money and was charged to keep the truck all because of your lazy employeesTimishea L. | Premières impressions
Le client n'a pas laissé de commentaire.STEVEN M. | Expérience générale
Your staff members are not help whats so ever.very rude disrespectful..very lazy ppl...you need to watch your staff member better.Sonya U. | Premières impressions
The storage I was given had some locks on it then was given another one the key card didn't work the storage room alarm was going off when I opened up the doorELEANOR H. | Premières impressions
The customer service was great as well as the storage unitShekera R. | Premières impressions
The staff was very friendly and assisted me with all my needs, very satisfiedJanett K. | Premières impressions
Thanks for the storage unit.henry h. | Expérience générale
Storage was ample and building was clean and nice. However, I think the bathroom could be easier to access from the inside. I found the Water fountain Spill water. Personnel amical.Jose G. | Expérience générale
I liked it and the staff were very helpfulRobert S. | Expérience générale
We're supposed to have access to Inside Storage 24 hrs some occasions Im trying to get in & ALL doors were locked. One time Office was open, Worker outside & they made us wait to get inside access.James B. | Expérience générale
Good servicegloria m. | Premières impressions
The units surprisingly were nice easily to get toELEANOR H. | Premières impressions
I will use them again, if i ever need them, and i will also recommend them to my friends and family.Moneice R. | Expérience générale
Fast and easyLaquina L. | Premières impressions
Being able to contact the actual location was a nightmare! You have to call, sit on hold for customer service to answer, and then they have to send a message to the location for a call back.tiffany b. | Expérience générale
Great customer service!gloria g. | Premières impressions
Everything went smooth and staff very friendly and professional.Hunter A. | Expérience générale
They found an empty storage unit for me after they thought they were all full. Furniture is safe and hopefully we will be able to get it out within a short time.henry h. | Premières impressions
Great people who work thereBarbara M. | Expérience générale
I wanted to hug the whole team for being so patient and understanding and assisting me in this stressful time. Lafayette Rd. Uhaul ROCKS !!!!Watese W. | Premières impressions
The staff was friendly and super helpful when I rented the truck and every time I went to the storage facility!Mia B. | Expérience générale
The staff was very helpful and nice!Mia B. | Premières impressions
Brilliant service response and customer relations.....great. and very clean storage and environment...gbenga s. | Premières impressions
No commentLashanda B. | Premières impressions
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