Customer Reviews for U-Haul Moving & Storage of East Akron

3 916 évaluations

800 E Tallmadge Ave   Akron, OH 44310
(Home Ave)

(330) 633-5037

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(330) 633-5037

800 E Tallmadge Ave
Akron, OH 44310
(Home Ave)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

I thought the manager John was GREAT - very professional - the other workers I interacted with - not so much -

Nate L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah H. 
Évaluation :
2

Hitch Technician called and texted to confirm my appointment time of 10am. I arrived at 10am and employee told me the technician wouldn't be in until 2pm. I drove halfway home when technician called to say he was now there and asked if I could come back. He apologized, but a discount would have been nice. Seems like a very unorganized store.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karole b.  |  Expérience générale 
Évaluation :
5

Driver door lock on the outside about to fall off so zero security. Wiper blades so old/worn out the reduced vision rather than improve it. First truck I picked up at a nearby location had no heat. Wasted over 1,5 hours of my valuable time.

Mark J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary U. 
Évaluation :
5

The workers who assisted me in this location were very on top of the scheduling and coordinating delivery and pickup calls. The workers who dropped off and picked up the container were helpful, friendlly, and accomodating. I couldn't have asked for a better experience.

Reginald A. 
Évaluation :
3

The alarm keep going off all the time we're unloading. Very loud making our ears ring. There was glass and trash on the loading dock. The manager was very helpful and apologizing.

Robert T.  |  Premières impressions 
Évaluation :
1

I did not rent from you

Yvette M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margaret K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chatur B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick D. 
Évaluation :
3

The drop off was horrible I was out in the cold for almost an hour trying to return my truck. Then because I couldn't drop it off to an location closer to me I end up paying way more.

joy G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Colleen M. 
Évaluation :
1

Because iam late 2 hours returned truck they charged 64 dollars

Udhay S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dana K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMOS C. 
Évaluation :
2

I was never told how to actually check in so I set off the alarm the first time, that was after taking forever to figure out how to get access into the building the first time since I was using the wrong keypad. The staff was also more concerned with flirting and sharing their food than helping me. Next time I'll pat more to get better staff. Lastly, the sign out front said "1 month free storage with rental" and I never received that. Don't advertise something that won't be followed up on.

Joseph Hunter H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill B.  |  Expérience générale 
Évaluation :
4

Waited forever to turn in vehicle. Left keys in truck and left.

kyle C. 
Évaluation :
1

The employee at the desk was very rude. She was on a personal phone call and barely even acknowledged me or my boyfriend when we were asking her questions, and she was dropping f bombs and derogatory slurs which is very offensive. Don't recommend this place

Bethany C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew J. 
Évaluation :
5

The worker was quick and very nice

Jajuan M. 
Évaluation :
2

The vehicle I got was dirty inside. The passenger side was covered in dog hair. There was debris all over. Definitely not clean. When I returned my vehicle at 5:30pm, the customer service lady flew into the parking lot in a U-HAUL truck. Another customer was also dropping off their borrowed vehicle. When that customer asked the U-Haul employee for help, she told him they had been closed for a half hour. She then pointed to me and told him to ask me for help!? I then had to walk the man through the return process on my phone. I was pretty irritated overall. I won't go back to this location. I usually go to the Stow/Kent store.

Audrey A. 
Évaluation :
5

Merci

therese w.  |  Expérience générale 
Évaluation :
1

Worse experience ever. One person there on a Monday who didn't know anything about Ubox. We picked up at 8 am loaded it and came back. Ended up at uhaul 7hours because no one was there who knew Ubox, hitch was stuck to the uhaul truck we rented from another location because the one we asked for there was not reserved and rented out smh. The guy at the counter kept telling us he would be up that muddy hill in a moment to let us in our storage unit and he never came back THREE times because he said he had other customers however WE WERE THE FIRSTones there at 8am!!! It is now noon and he said other employees were at lunch but we never saw anyone else. When we picked up the ubox a stranger hooked our hitch and ubox up for us apparently because we later found out that wasn't ours. A girl and the the guy who was supposed to be helping us came up the hill and said we never paid for the ubox HOWEVER I PAID FOR IT IN LINE and they couldn't find the information and my confirmation wouldn't come up in their system I had to PAY AGAIN for the ubox that I paid for on line 3 months ago and checked on 2 days prior.. $82 !!! ALSO the day before on our moving help I ordered and paid for same time I bought the UBox didn't show up even tho I called two days prior to confirm. They said because whoever placed the order for us on uhaul website scheduled as self delivery so they just ignored the fact that I called and confirmed several times thru out the last few months. The moving company was suppose to be at my house at 11am ..it was 11:10 when I called, the wouldn't even answer the phone, instead they sent me a text stating it was sxhediled self delivery so they took another job! And they didn't have time all day to come back. This is why I had to scramble and get a uhaul pick up truck to get the ubox I paid for...TWICE! Then...the location of the Ubox made us take the pick up back to the location we got it from when we should have been able to leave it where we were at ...UHAUL! We were at this location 7 hours! The manager Gabrielle never called me...I called three times and texted. I HATE IHAUL worse experience ever and I will be writing a review

Aliyah I. 
Évaluation :
1

Customer service is terrible at this location

Ellen J. 
Évaluation :
5

Jon did a great job. Very professional. Always a good experience dealing with U-Haul.

George H. 
Évaluation :
4

Over the past week I have rented three trucks from Uhaul, tallmadge and cuyahoga falls location. On two occasions at both locations the 24/7 ride share application did not work causing delays on plans. Additionally at the tallmadge location I had to call 800#, waiting on hold for 40 minutes to check the truck in, otherwise I would have been charged extra, which I don't agree with.

Brad F. 
Évaluation :
4

Only issues I had was checking in and out. Staff ridiculous. Check in- young man was super slow - took five minutes ( no exaggeration of time here) to go over my renters policy. I had handed him complete policy and he then was asking inane questions. (Long story short I had recently rented a unit from Cuy Falls Uhaul. That guy was awesome- looked over policy put info in computer and was done.) I was renting 2 units and told him I only needed to purchase 1 lock as I had another uhaul lock- he then proceeded to ask me 5- yes count them 5 if I was sure it was a uhaul lock. Incredulous that I could possibly own one. Check out same you man was there - I went to other employees desk - yeah no better. Slow as molasses - kinda rude. Insisting on looking at my pics when I said I would down load them on website them I needed to get going. Then we got to the lock questions and employee I had on check in pipes in and says "but are you sure locks are off? " Ummm yes he again says are you sure- yep I gave him the death stare and he was like well you'd be surprised. Thinking I was done I turn to leave and I get the wait you got paperwork - and I have to wait while it's being printed. Seriously I nicely told you I was in a rush -( family member being rushed into surgery) you couldn't have hit the print button while insisting to look at pics and your fellow employee was drilling me about lock removal. Look I am sure you deal with all sorts of folks but I do not appreciate being treated like a moron - being asked the same question over and over. I also realize that staff doesn't have much to do but that doesn't mean they shouldn't try to expedite customer service- even if there is no one else in line.

Robin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karole b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooks I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karole B. 
Évaluation :
3

I lost my storage due to falling behind, and when you're behind one payment Uhaul makes it impossible to catch up with all the extra fees and leans. Everything I had left in the world after my divorce and the death of my mother was in this storage. One would think I would be contacted so that my mother's ashes could be returned and any other personal items. Also, I would like to know how much my storage was sold for and did it cover what was owed and if not what is the remaining balance? Thanks

crystal H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrin S. 
Évaluation :
1

We first stopped at the location in Cuyahoga falls to rent a truck but upon arrival we waited 25 minutes inside without being greeted. There was no one at this location. We spend 15 minutes walking around the building looking for someone to be of assistance. Anyone could have walking in the building a took whatever they wanted without hesitation. I called the location in Akron to attempt to pick up another truck. We were more behind schedule at this point and the team members at the Akron location showed no sense of urgency. They continued to joke around with each other while we stood there wasting more of our time. The truck we rented was disgusting inside and overall the condition of the truck was poor. I have used this business in the past and have never had such a horrible experience. Im not one to get upset and I'm a very understanding person but this whole situation was unacceptable and a huge waste of my time. I understand things happen but my time is a valuable resource that I cannot get back and I would appreciate it if it was treated as such. I would appreciate a call from someone to discuss this experience and my concern for the lack of responsibility/leadership at the Cuyahoga falls location.

Carsen T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amina G.  |  Premières impressions 
Évaluation :
5

Really great guys that work their who are trying too help people with great service and attitude

Melvin C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyrae R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

We were scheduled for pick up at another location. They didn't have the trailer and was not helpful. They even sent us to another location that didn't have it either. Was rude with the other dealer as well. We were thankful this location had what we needed and out us out fast. We were already an hour and half late leaving.

AMANDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breann H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barton H. 
Évaluation :
5

Very excellent customer service on pick up and return. Highly recommend!! 5 star !

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK J. 
Évaluation :
5

John was Very curious and kind, and straightforward. And also observing his kind reaction with other customers… Carl 2014 Sprinter

Carl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARITA F.  |  Expérience générale 
Évaluation :
3

Customer service is everything. I work in customer service. I believe a company's success depends largely on the STAFF it hires: If you have a wretched incompetent staff, that reflects poorly on the company. Don't just train staff to manage the physical aspect of the business instill and emphasize SOFT SKILLS! Soft skills in employees can significantly improve customer reviews and customers will feel like they received the best of what a company has to offer.

Laurenthia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

quanisha F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alisha P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dale H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN J. 
Évaluation :
4

Bien

AMOS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tom P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy C. 
Évaluation :
5

Very friendly and helpful staff

KEITH M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery M. 
Évaluation :
1

Still haven't received my refund I can't understand what's the problem never again

Thomas S. 
Évaluation :
3

The first person that rented the unit to me rented me a unit that was already rented. They didn't not inform me that I had to check in and out or I would loose access to my unit

Jackie W.  |  Premières impressions 
Évaluation :
5

Charles was very helpful thanks

PAUL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shafia A. 
Évaluation :
5

Nothing. Everything is tweet. Friendly staff grearttttt customer service. I will always call this one.

Martha D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W.  |  Premières impressions 
Évaluation :
3

Have the gas tank filled all the way. It is stressful to try to fill the tank to the same level when it is less than full ar pickup. I always end up over filling the tank to avoid the ridiculous rates. This costs me additional money every time. Also, make sure the cargo area is clean. My last rental was coated with sticky goo on the cargo mat, and this got onto my equipment. I rent trucks 15-20 times per year and have many more issues with this location.

Christopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James V. 
Évaluation :
3

Had to make repairs to the box before I could use it. Otherwise everything went well.

kenneth B. 
Évaluation :
5

Nothing the service was great

Stacey V. 
Évaluation :
2

Me cobraron y nunca me dijeron el porque me cobraron la cantidad

Gerardo J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April W. 
Évaluation :
2

Purchased inside storage unit online. Entered the access code given and storage unit door alarmed when attempting access. Went back to Uhaul office and received a card to swipe for access. Storage unit door still alarmed when attempting access. Movers were not able to utilize area that would allow them to back in truck to flat area. Instead they had to pull up to garage and pull sofa and loveseat on a dolly up the stairs. These problems occurred even after watching the move in video. The staff in the office were very helpful and accommodating. Next time I would purchase unit in the store vs. online.

Tiffani J.  |  Online Move In 
Évaluation :
4

Make sure equipment is ready as promised during confirmation. I originally rented from the location on Broad st in Cuyahoga Falls, however, 20 minutes before my scheduled pick up, I was informed that my vehicle was not returned by the previous user. My options were to wait 3 hours or get a smaller truck from another location. I went to the Akron location to pick up the only available truck, a 15 footer instead of the original 26 footer I had reserved. This caused me to make multiple trips and increased mileage as a result

justin H. 
Évaluation :
4

The people at the front desk was very nice and helpful..it was very hot in the storage area

STEPFON B. 
Évaluation :
5

The truck ran great! However, the dashboard Engine light was on the whole time.

STEPHEN A. 
Évaluation :
5

It couldn't be any easier so not improvement needed in my opinion

Karl K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LaDonn S. 
Évaluation :
1

Hire friendly people with some customer service skills. Hire motivated people who can service the customer more efficiently. Hire people with some intelligence. Quit tacking on frivolous charges to your bill. Lower your per mile charges as well as your overall price as it is highway robbery. Uhaul never again.

evan M. 
Évaluation :
3

I didn't use the mileage I thought will the rest be put back on my card? That wasn't made clear to me.

janetta R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK O. 
Évaluation :
3

You have to hire some more gelp the was a gentleman working there this morning trying to handle everything by him self he was very professional and eventually a female coworker came in late and with an attitude with the gentleman working

michael P. 
Évaluation :
2

Understaffed , not thorough, said my gas gauge was at 7/8 when I picked it up when it was at 5/8 I literally drove 38 miles put $25 in and brought it back up to 3/4 but there's no way I went thru that much gas in 38 miles. Purchased a dolly , wasn't in the truck and no one was attentive to get me one. Called customer service to make sure I wasn't charged never got to speak to a human, one guy on staff was clearly overwhelmed and dealing with another customer complaint due to negligence that put me an extra 20 min behind, when I went to return the vehicle ( which I only had 4 hours to use ) had to wait to even get checked back in because of understaffing, no manager available to help these employees what are u people doing ? I still don't know whether I was overcharged for gas or charged for a dolly they didn't have in stock in the first place which was supposed to be subbed out and never was but this whole experience left me on edge because I'm on a 4 hr time limit and can't be waiting around to hear back from customer service I got shit to move obviously…. Attendant was nice just overwhelmed and not prepared I blame lack of management and accountability. I only managed to get 1 load moved almost Made me late for picking up my son from school. Please pay your staff , train your staff and make sure there's a manager on site you're leaving these kids to the wolves then upset when they can't handle it

Seth T. 
Évaluation :
5

Maybe schedule a few more workers to be there during the busiest time of the day or week. There was only one guy to do it all taking care of 5 different rentals at once. He was handling it! Have a blessed day!

Janet P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bethany A.  |  Expérience générale 
Évaluation :
2

The reason why I had gotten a storage unit is because of my moving situation. I did not aspect to of had a storage unit with U-Haul this long. During the time with U-Haul, I was in a couple car accidents, seriously injured and caught the Covid Flu and was bed ridden for a couple of months. I did not mean to be behind on my rent but these things were negatively effecting me. The overall customer service with this location during my rental was extremely poor. Me having these issues, but still coming in and letting the manager know that I did plan on paying the balances was embarrassing. I did not want to be late on my payments. But the managers, etc. would change the rules of payment to the facility every so often; and it was too often. It seemed like depending on their mood, they'd tell me if I could make payments on the storage unit or I had to pay the balance in full. I've never experience this type of treatment anywhere else. They did not understand my financial or personal issues. They just looked at me as a person renting out a unit and forgot the fact PEOPLE THAT HAVE A NEED rents out units. Not just that, they by passed my extended time as a customer with U-Haul. I've had other instances, but they are irrelevant. The point is I could of still had a storage unit and the past due payment would of been paid down again if the staff at U-Uaul on Tallmadge Ave. did not change up with assisting their customers during difficult times.

Samuel E. L.  |  Expérience générale 
Évaluation :
1

The check engine light was on when we got it, it rattled and shakes and sounded like it was going to fall apart the entire time. It was supposed to cost $20 per day but ended up being way more, even after I factored in 100 miles for mileage it was still nearly 50 dollars more than it should have been.

crystal G. 
Évaluation :
1

Employees are not clear on the rules and regulations of renting vehicle. It would be best if you guys did not try to take your loyal customers hard earned money. It is not fair. Thank you.

tianna H. 
Évaluation :
2

Truck had 119 352 miles on it. Extremely smelly from smoking. Headliner filthy. Numerous other dents and cracks. Ran good so that's the biggest positive. If when picking up the location wasn't so busy and I was in a hurry I would if asked for a change of vehicles.

Noal R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia D. 
Évaluation :
5

First time storage renters, very satisfied with process and the staff at the Tallmadge store were very helpful and nice.

Deborah K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabella B.  |  Expérience générale 
Évaluation :
3

UHaul personnel did not seem to care about talking to their customers. I felt my presence was bothersome to them.

Koyejo O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elmer S. 
Évaluation :
5

Make sure you give exact location for drop off

Christine R. 
Évaluation :
2

In the future, if this is the only location available to pick up my trailer at, I will use another company. It is in a very "ethic" area. When I picked it up, it was afternoon. The employee that helped me was nice, but I was the only white person there. There were about 8 other customers and several employees on the property. I felt quite uncomfortable. As a single, white woman, I was afraid to return my trailer at night, so I had the police meet me there when I dropped it off. I am not going back to that location. Not my part of town.

Claire R. 
Évaluation :
1

My equipment was missing and the customer service at this location was the worst I've ever experienced. I shed several tears during this experience.

Igor K. 
Évaluation :
3

Some of the staff were super nice while some others were rude and disrespectful. Some of the instructions were difficult to follow as well. I reserved a 10 x 10 x 8 unit but when I arrived to pick up the lock and keys they said it was not available which is quite infuriating considering that I reserved a 10 x 10 x 8 unit. So they gave me two smaller units. But the units were clean and the close out process when moving the stuff out of the unit and ensuring the unit is clean and not damaged was simple and convenient.

Audrey T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

April w.  |  Premières impressions 
Évaluation :
4

When I returned the vehicle none came out to inspect it and give me a receipt, Everyone was inside and acted like I was not there. Finally a worker asked if I wanted a receipt and when I said yes, she said it would be emailed, I told her i wanted one before leaving and she finally went to the vehicle to inspect it and sign off.

David R. 
Évaluation :
4

The vehicle was right for the job, the people were very professional and knowledgeable, the only problem was, my pick-up time was set for 9:30am there were customers in line so by the time I had my vehicle, it was 9:53am, my drop-off time was for 5:30pm I was a little late after fueling it, I turned it in at 5:53pm after notifying that location in advance I would be a few minutes late, they charged for an extra day, I said I'll just keep the truck then, no dice...it was turned in and added to the available equipment list I assume. I feel the extra day charge should be refunded or even prorated at least for the extra 23 minutes, however, I was renting it for 8hrs and that is exactly, to the minute, how long I had it. With a refund, I say 10 out of 10, 10 being the best. Without a refund, I say 7 out of 10. I will probably use this facility again.

Earl E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dil G. 
Évaluation :
3

I was very upset that I had a call confirming the truck and 2 dollys the day before pickup, but dollys were not available for me. Why call and confirm? I also cannot check the items in and chat can't help.

Kellie P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Antoine W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
3

Have the truck ready when promised 2 weeks before the date if use

Daniel D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julia O.  |  Premières impressions 
Évaluation :
5

Please remind customers that to return via Dropbox overnight pics must be taken as returning process in app with keys before dropping in box to obtain proof verification of mileage & fuel otherwise process can't be completed taking pic ahead of time may not or just don't download properly into return app process

Tina S. 
Évaluation :
5

Yes the storage facility well lit very very clean overall experience with this facility A+ well done

STEVEN C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyrae R.  |  Premières impressions 
Évaluation :
3

We were directed to the wrong building by an employee. We tried calling uhaul for help but was put on a 20 min hold. Eventually we had to drive around the facility to look for the unit ourselves. My unit was in a small side building that didn't even have a padlock so we had to ask an employee to open the door to access it. The small side building also had a small staircase and no ramp so we had to unload without the moving cart.

Phuong T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug w.  |  Premières impressions 
Évaluation :
1

Poor rating because reserved unit was not actually available and had to go to a different location for a unit! Unit suggested was not large enough!! VERY DISTRESSING!! Had to rent an additional unit - an expensive headache! Actually, an outrage! Why was I given a reservation when unit not actually available? I tell everyone I know about this hellish experience. What a way to do business. I feel cheated, and was also robbed of my time after a long drive from another state; and, I had to pay my movers and my driver a lot more money because of their additional time. This should never happen to anyone; but from what I have subsequently heard, it happens all the time at UHaul. Additionally, your estimates of truck sizes and unit sizes is hugely underestimated, thus, people don't rent large enough trucks and storage units. These problems are serious and need fixing at the management level.

janet e.  |  Premières impressions 
Évaluation :
5

Staff was so friendly and helpful. I made an error in scheduling my storage unit online and they fixed ir for me and were just so kind.

Brittany P.  |  Premières impressions 
Évaluation :
5

Charles and the folks at 800 Tallmadge facility/store were AWESOME!!

Sherry W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela W.  |  Premières impressions 
Évaluation :
1

I have never witnessed such extensive mismanagement; this location is terrible. The manager in place at the time I rented the storage unit was a drug user and I discovered this was known to UHaul. She charged fees that weren't applicable, she refused to respond, etc. I reported a problem with my account on numerous occasions, was due a refund equal to over three months of rent (at least) and NEVER received it despite being I promised it on several occasions. I made it clear I would pay only after the appropriate refund had been credited to my account. It never was. They closed my account when I was ill and in the hospital and informed me the contents would be sold. I will *never* patronize UHaul again nor will I ever recommend them. I will go out of my way to dissuade anyone from using them.

T S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MICHAEL D.  |  Expérience générale 
Évaluation :
5

All employees were patient and helpful. Had a issue or something uncommon come up and the manager assisted took care of the issue Sorry I can't remember his name but he went above and beyond any management I have experienced Also I deal with 2 to 3 storage managers a month

MARV N.  |  Expérience générale 
Évaluation :
1

Charged full price for receiving improper equipment. Hindered the process of moving. Caused stress and money for a mover. No empathy from manager. No response from initial letter.

jessica h.  |  Premières impressions 
Évaluation :
5

Pleasant experience dealing with your company and team members. Thanks!!!

eric g.  |  Expérience générale 
Évaluation :
5

William Malog came to my rescue after a former manager screwed up the incoming money by not cashing the checks for 8 months. You can imagine all the ill feelings along with the headaches ,threats ,liens late charges from corprate. Wiliiam Malog is a people person and talks with you to work out a problem or issue. Uhaul is fortunate to have a person like him working with the team and customers.... Without the customers it would be No Haul...

George T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald K.  |  Premières impressions 
Évaluation :
5

Manager William was the greatest...love the business. It was so helpful in my time of need. Sunny_diann@yahoo.com Sunday martin

Sunday M.  |  Expérience générale 
Évaluation :
5

Will and his team were awesome to work with! I will highly recommend!

Connie C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mike L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edgar c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

akeah t.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HOWARD D.  |  Premières impressions 
Évaluation :
2

Couldn't get ahold of anyone to help me find my storage unit, the process of finding my storage unit was very stressful and not easy to find. Need better directions in finding unit for sure. The unit itself was clean and ready.

Erica A.  |  Online Move In 
Évaluation :
3

All was good except the garage door was broken and the elevator got stuck with some of my party in it.

Rodney M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Halainna D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISSA N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kindra G.  |  Expérience générale 
Évaluation :
4

The only comment- I drove in through the automatic door, then, when leaving, it didn't seem to want to open. Another customer manually opened the door with the button opener.

Darlene F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monet M.  |  Expérience générale 
Évaluation :
2

JANAYA WAS VERY pleasant and professional. But I was overcharged several times because my payments wernt put through on the tenth and I always called in enough time. Is it my fault that your company doesn't respect your customers . I will never come back if it is truly possible

lavonne j.  |  Expérience générale 
Évaluation :
2

I purchased a 9x20 vehicle storage unit but when I arrived they said that they don't have any and all that they had was open parking storage in their parking garage. They said that it happens all the time, people order a vehicle storage only to find out none are available. Also, they charged me the same price for a single parking spot in their open parking lot as the 9x20 storage unit. It should have been less expensive as it was smaller and not enclosed. Very bad experience.

David R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xfila P.  |  Premières impressions 
Évaluation :
5

The only problem is that the access door can't be opened from outside so it is difficult to get your vehicle in and out. Without going on separately and opening door then pulling in. It could be an easy fix to make it work conveniently.

MICHAEL M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ASTOU G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel C.  |  Expérience générale 
Évaluation :
5

Staff were more than helpful to my moving needs. They were Hospitable by all means and I recommend U-Haul to all my friends and Family that find themselves in need of a moving company! And will continue to do the same!!!

Veronica H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marguerite A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alicia L.  |  Premières impressions 
Évaluation :
4

i would’ve given 5 stars but not sure if my key card works yet, otherwise the service was excellent.

Carol B.  |  Premières impressions 
Évaluation :
3

We had a control climate unit. However we had furniture that was ruined because it looked like the floors had been wet.

samantha m.  |  Expérience générale 
Évaluation :
3

The whole key card thing is super confusing…. And the staff can't physically show you how it works jixhbun sure Is due to Covid restrictions

Christopher H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald c.  |  Expérience générale 
Évaluation :
3

Your facility was clean and well lit the only problem is when you try to call the office at the facility no one would pick up the phone. My mother had to go to the facility to pay her bill because she couldn't get anyone on the phone to take care of it over the phone they would not answer the phone.

Mark G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia s.  |  Premières impressions 
Évaluation :
4

Staff members were courteous knowledgeable and helpful.

TIMOTHY O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen B.  |  Premières impressions 
Évaluation :
5

Mike and Dave provided excellent service. I appreciate their hard work and great communication. They are a good team and I would recommend them to anyone needing movers. Excellent!

Sharon S.  |  Premières impressions 
Évaluation :
4

S.O.

Mary H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shay W.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tyler M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracie C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T.  |  Expérience générale 
Évaluation :
5

The unit we had was perfect for our storage needs. No problems to report except the rates kept increasing where we got to a point we had to move our stuff out. JF

Diane F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcedes L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark H.  |  Premières impressions 
Évaluation :
2

The manager was very rude.

Markita B.  |  Online Move In 
Évaluation :
5

If I need storage or a truck or trailer in the future I will definitely use you...thanks

Charles I.  |  Expérience générale 
Évaluation :
3

your covid compliance and lack of staff made experience difficult.

THEODORE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandria S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darin J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZAKERY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kevin l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Waunnetta P.  |  Expérience générale 
Évaluation :
5

I walked in the Vernon Odom store and left 3 mins later, just horrible. Your Tallmadge Ave store was wonderful. Shane & Christina went above and beyond for my last minute moving needs. I am a supervisor of 24 employees and I would be proud to have employees like them on my team.

Deontae C.  |  Premières impressions 
Évaluation :
1

When I picked up my furniture from the storage unit it was covered in mold and had rat droppings on it 2 pieces of furniture had been chewed by mice or rats!! I had to throw away a lot of furniture, I will NEVER use your storage space again!

Pheobe B.  |  Expérience générale 
Évaluation :
3

Consider prorating rent, why pay a full month for 5 days. Found a mouse in my unit, no bait traps anywhere around.

Marilyn P.  |  Expérience générale 
Évaluation :
1

I was charged for a unit I never had access to. After reservo the unit, I was informed that the unit was only accessible during their office hours. However, the other units are available until 10pm. I decided to cancel the transaction. I was informed it was canceled and I would not be charged. I was charged. I have called SEVERAL times to get this resolved. The employees are extremely helpful as much as they can be. However, the manager is completely negligent when it comes to communication. Several employees have left my information behind and informed me she would reach back out to me. One of the employees even messaged her while I was there, then messaged her the day after again because she did not reach out to me. She still has yet to return a call and it's been almost one month. This is the worst service I've ever received from a company that I did not receive merchandise from.

Kryshae A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danielle a.  |  Premières impressions 
Évaluation :
5

I really liked the online move in process especially with life's ups and down. It really made it convient and easy to get a storage unit.

Deanna W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN L.  |  Premières impressions 
Évaluation :
5

Awesome service you offer. Keep up the good work!

Aaron W.  |  Expérience générale 
Évaluation :
4

The associate was unclear in her communication as to where the building was located and gave me an access card that didn't work for my move in, but once that got straightened out, everything was fine.

Erin B.  |  Premières impressions 
Évaluation :
3

My unit was on the second floor, elevator was broke and down for 2 weeks. I had called several times to talk to someone, NO ONE called me back. Went into the Uhaul place 3x to try to get a date when it would be working, the people there had no idea. I had to pay movers 2x a deposit for moving revised had to cancel then had to pay extra rent at previous address because elevator was still not working when I had movers set up. I'm quite upset in extra costs I had to pay out because of this situation. Totally uncalled for.

Terra J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki L.  |  Premières impressions 
Évaluation :
5

Staff were very friendly and helpful. Christian Viland went above an beyond to get me a refund on my storage unit I had moved out of. Thank you Tallmadge U-haul April Halsell

April H.  |  Expérience générale 
Évaluation :
5

Everybody was kind and courteous and made you feel very welcomed! I would definitely use U-Haul storage at E. Talmage Ave. again

Pamela H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

renee s.  |  Expérience générale 
Évaluation :
4

I have come back to the Tallmadge Ave location to rent space from because of sub par care at other UHaul sites closer to my home. The team on Tallmadge Ave., have been excellent and I do recommend them to anyone who is in the area & asks. Suggestion. Get someone to s