the woman that helped me with this rental was so competent, efficient, and friendly. also, the woman that we met near our storage unit was very friendly and knowledgeable.

Love the staff very nice. Will continue to do business there.keep up the good job

No comment

my only concern would be better carts to hold boxes

I had a storage unit from 2013 until 8/2020 and they over charged me repeatedly, never notified me my lock was on wrong which the door just opened up to my unit and I had some of the WORST customer service phone calls about my due date at which they continue to over charge me monthly. Just an overall bad experience with this location!

Excellent job, straighting out my account and storage unit. Excellent customer service from Danielle. She solved the problem.

I have rented at this location for the last 3 years. In December 2019 Costumer service at this lococation and lack of consideration for long term costomer service became a serious problem. I happy to say with a new Mananger Christine and Danielle, Customer service is again excellent and they were able to straighten out my account. The reason of the poor rating is a total reflection of past management, and the failure to correct my account.

The location was extremely clean, the staff was very very helpful and courteous. The location was very easy to get to and very easy to access my storage room. I would highly recommend this facility and the two separate employees that helped me were exemplary! A+++++

Extremely satisfied with Uhaul storage facility and the staff.

Staff was very friendly

Great employees, the young woman that helped me when I rented unit was super helpful. Very caring I had lost my dad the day before. I will and would recommend this facility to anyone. Thank you Michelle

For whatever reason my reservation number wasn’t showing on system. The young woman that helped me, was very patient helping me.

The Manager On Tallmadge waa Great

Danielle is an exceptional staff member. Every time we came in and were fortunate enough to work with her, she went above and beyond. Her attitude is always very pleasant, and she is very thorough and makes sure our orders are processed correctly. Thank you Danielle!!

I have rented 2 plus storage units on Talmadge Ave. since August 8, 2017. I was quite satisfied with both the management and the facilty until June of 2019. The Facility did remain both clean and secure. The availably of carts and lack of customer service was zero. The Mangement is the problem. U haul Mangement seems to think Customer Service, stops as soon at a move in and a storage area is rented on an auto deduct. Danielle did an excellent job handling my move out of two storage units. She handled my account, rental equipment and provided excellent customer service. Her only limit was Management. An employee should never be put in that position.. I will be reviewing the total my cost doing business with U haul and whether I will continue to have a working business relationship with U haul in the future. I have Unit 1170 until 6/10/ 2020. This UHAUL Facility and Management has had ample time and to provide both fair compensation and costumer service and resolve any disputes on Units 1290 and Unit 1194 and chose not too. That was quite plain from 3/07/ 2020 until 5/10/2020.

Great customer service. Easy and secure in and out 24hr access to storage unit. Thank you!

The staff was very helpful, kind and courteous.