Évaluations des clients U-Haul Moving & Storage of East Alton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of East Alton

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

John C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Juan M. le

Évaluation :

the staff are awesome

Karl K. le

Évaluation :

Have more car dollies..

Terry D. le

Évaluation :

Brittany was very friendly, helpful and courteous. We will use them again and tell all of our friends and family.

Rachel W. le

Évaluation :

We had a 7:30am appt. and were told the truck should be done by 8:30. At 8:45 they hadn’t even pulled our truck in to start on it. Then there was an issue of rust but no call to confirm we still wanted the hitch.

David M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mitchell V. le

Évaluation :

Nothing, everything was excellent..

Brad C. le

Évaluation :

Brittany and team are awesome. They are efficient and knowledgeable.

Richard Lee G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Linda B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Heather G. le

Évaluation :

The computer was acting up and it took 40 minutes to get the truck. It seemed to be an issue at multiple sites so i didn’t ding this location too hard for it. There needs to be a paper backup system for issues like this. UHaul managed to rent trucks for many years without computers.

Michael V. le

Évaluation :

You have the storage containers with a ramp attached , why don't you change the bumpers & rent the same ramp for your cargo trailers . You could have an extra charge , like your hand dollies . People that rent the trailers are asked if they need a dollies , but how do I get it in the trailer ?? A great money maker , & back saver , plus less wear on your equiptment !

James K. le

Évaluation :

Do not know

James J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Maurice H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sean B. le

Évaluation :

Find away to get your trucks better gas mileage

Roy D. le

Évaluation :

Very great to deal with staff that helps out those in need or in circumstances beyond their own control.

Ricky O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Don L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Josh O. le

Évaluation :

Service was exclent but pre loading the chains on the trailer bad idea

FREDERICK S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Frank C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Geraldine P. le

Évaluation :

The service was very slow, I had to go outside to find someone to help me. It wasn't like they busy. I was very disappointed.

Doug B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kimberly D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrew K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Roy D. le

Évaluation :

Very helpful and worked with us in a stressful time as we had overages on the days rented for 2 trucks due to a delay on closing for new house.

Brandon H. le

Évaluation :

Dolly had a damaged driver side tail light that was only held on with 1 pop rivet and 2 pcs of duct tape..5 minutes down the road it fell off. I had to bolt it down just to make it work. Also told the person during making the reservation that I would need the electrical adapter (4 flat to 7 round), none were available when I picked up the dolly. They should have set one aside for my rental, I had to make a trip out of my way to fix the light and to get my adapter from my personal trailer that was at a family members house and very inconvenient. Should receive a discount for my issues..

Timothy D. le

Évaluation :

The service and equipment have always been excellent at this location.

Chris M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Herbert R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Don L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shawn T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Glen T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Wade I. le

Évaluation :

Le client n'a pas laissé de commentaire.

lacey j. le

Évaluation :

SO MANY issues during my time there, but when I moved everything out I went in and told them I needed to close out the account. Then a week later I get a call saying my bill is due.

Terry A. le

Évaluation :

Brittany, the manager, is very helpful and kind. I recommend her store in particular to anyone looking for U-haul type services.

Cindy B. le

Évaluation :

Staff was above being kind and helpful.

Jo G. le

Évaluation :

Very friendly and informational!!

Scott M. le

Évaluation :

GM Brittany Richey and TJ did an outstanding job. Another location didn't have unit close to unloading area.They provided a unit more to my needs and TJ even help me unload a couple of large items. A+

JENEPHER J. le

Évaluation :

Thank you for all your help

Karen A. le

Évaluation :

THE BLUE LOCK SITUATION WAS A NIGHTMARE. COULD ONLY COME LATE AT NIGHT- WAS NOT EXPLAINED IN THE BEGINING ABOUT IT. THEN TOLD HAD TO PAY EXTRA TO NOT HAVE BLUE LOCK BUT THEY KEPT PUTTING IT ON ANYWAY

CAROLYN S. le

Évaluation :

Great facility; the staff were nice and helpful

Shamika J. le

Évaluation :

The staff is extremely helpful and efficient. They actually answer the phones which was a great plus to me.

Consuella G. le

Évaluation :

The staff was amazing and I couldn't have asked for better service! They were so understanding and compassionate as my circumstances for needing the facility was a tough situation. Awesome job guys!

Theresa W. le

Évaluation :

Nice helpful

Bryan C. le

Évaluation :

Everyone was always very friendly. The storage units are clean and well maintained. I appreciate that.

chris m. le

Évaluation :

Was excellent and worked with us!!!

Robert F. le

Évaluation :

Everyone here was friendly and helpful.

Brenda E. le

Évaluation :

All the staff were friendly and professional.

Lynden S. le

Évaluation :

Great service at the East Alton facility. Everyone so helpful. And so clean. Thank you all.

Joe W. le

Évaluation :

No comments

Kent M. le

Évaluation :

Every time I needed to get in my storage had to wait for your key,inconvenient

Terry M. le

Évaluation :

Great staff. Very efficient and helpful.

RICHARD F. le

Évaluation :

Told I have to wait 20 minutes to obtain access to climate control area. Handed me the keys to open myself. I declined did not want responsibility for keys. Clerk waited on others making me wait.

shawanda m. le

Évaluation :

I've been using uhaul for yrs the same location they take care of all my needs

Kent M. le

Évaluation :

Employees and service were friendly and professional

victoria m. le

Évaluation :

Next time i need a storage unit i will come back to U-Haul.

michael h. le

Évaluation :

We have been using this U-Haul location for 6+ years. They have always been friendly and helpful. Ian and his team do a great job!

DANIEL L. le

Évaluation :

We looked all around town for a place this good. Then we looked across the river and there it was.