Customer Reviews for U-Haul Moving & Storage of East Alton

Évaluation :

4

The trailer itself was rusty on the inside. Not a big deal as I was only hauling some lumber, but it would have bothered me had I been moving furniture or something nicer. Anyway, everything else was great. We had a bit of a wait due to a customer in front of us in line having some kind of issue, but the girl working was great. She was multitasking while on the phone for the first customer and helping 3 other customers at once. I give her an A+ for trying to get customers helped as quickly as possible and she was nice and friendly the entire time.

Évaluation :

4

First, maybe make sure that your agents verify the equipment that the customer is wanting. For example, I asked to rent a 5x8 utility trailer, instead, the agent gave me a 5x9 utility trailer. A difference in price of about 10 dollars. If I wasn't in a hurry, I would have caught the error. But I didn't notice until the trailer was already hooked up. When I returned the trailer, I mentioned it to the female agent that was on duty, and she offered to try and get me a refund. I told her that I was in a hurry, doctors appointment, and that since I used it, I might as well pay for it. She was awesome. Another thing, on all of your open utility trailers, you have links for strapping things down, but they are all along the bottom of the trailers. You might consider putting a few near the top, because that way, people wouldn't have to squeeze between their items to finish strapping them down. Just a little thought.

Évaluation :

5

Open Sundays extremely friendly. Will use again

Évaluation :

5

I really can't tell you what I would like different. The employees were very professional and helpful especially the manager Stephen

Évaluation :

2

Hopefully update the system from when drop-off locations either go out of business or stop accepting dropoffs.

Évaluation :

3

You could not adjust the mirrors to your needs to use the mirrors can’t adjust the mirrors from the inside and u can’t adjust the mirrors by pushing on the mirror itself you can move the bracket to the mirror but not where you want it at it’s either your looking at the side of the unit or it’s too far out they u have to lean over to look out the mirror

Évaluation :

5

Clean facility and helpful people

Évaluation :

3

The only thing is we had mice poop all over our stuff as well as two dead mice. We do have e pictures but I know obviously that's going to happen in a facility like this. Overall we had a great experience

Évaluation :

5

Both my interactions with two different employees was excellent on drop off and pick-up. Great staff!!

Évaluation :

5

Very friendly and fast service. I'll use you guys every time I need to move

Évaluation :

3

Give the ramp size on the description in big font. It is a 6ft wide trailer, with a ramp at least 12inches narrower than the trailer. There are 2 walls on the back of the trailer, that prohibit loading anything that is the width of trailer interior. I drove 30 minutes to get the trailer in the opposite direction of my destination, then drove an hour to pick up a lawnmower, only to find out that there was no way to load it. I then had to pay someone else a premium to have them deliver the lawnmower. When I returned the trailer, I shared this with the manager and he basically said "oh well"

Évaluation :

5

It was easy checking in and getting a truck. The storage unit was very clean and easy to access and returning the vehicle was super quick. All of the staff members were friendly and very helpful. I'll definitely be coming back if the need arises

Évaluation :

3

There needs to be more training for the front desk employees. Some people don't belong in customer service. I'll just leave it at that.

Évaluation :

5

Steven Jackson's customer service is excellent. He is ver professional and kind. He made an adjustment for me with no hassle. I appreciate all he did to assist me with moving in and returning the truck. Great job Steven.

Évaluation :

5

Excellent customer service, great rental value, thank you

Évaluation :

4

The gentleman who handled the transaction had a cross around his neck. I knew things would go well. And they did. He was super nice & professional! And he knew exactly what was best for us. I wish all people represented the cross!

Évaluation :

5

Nothing. Excellent customer service!

Évaluation :

1

The staff sucks. they're always blocking the access doors with trailers. They don't maintain the walking areas to get get into the storage building

Évaluation :

5

Fix the tire pressure monitors so people dont get lights that arent really an issue

Évaluation :

1

The pick up at the alton location was fine. The guy was helpful and friendly. When i dropped the trailer off at the decatur location the service was horrible, they refused to help me get the trailer off my truck, I have pins in my shoulders I'm not suppose to be lifting anything heavy. I even called them letting them know I will be there about 10minutes to closing time and I needed help getting the trailer off my truck. they locked the door before closing time so I couldn't get inside to ask if I needed to sign anything stating that I dropped off the trailer, laughed at me thru the glass when I was knocking on the door. I didn't know where to drop the trailer off at, they yelled at me and told me to put it where I picked it up at, I said I picked it up 150miles from here in St. Louis this is my drop of location. The service was absolutely horrible at the Decatur location and I feel as though I deserve a refund because of it.

Évaluation :

5

Computer system was not allowing the addendant access . She had to just initial my original contract . No back up system or phone line ?

Évaluation :

5

very helpful , very friendly, thank you!!!!!!!

Évaluation :

5

Steve is a great guy would do business with him there in a heartbeat.

Évaluation :

5

Would like to express my sincere gratitude to the staff at the East Alton facility. At a time when the stress was almost inexpressible the staff saw my need and immediately provided help. I am so thankful for these individuals and will highly recommend this facility and staff to others.

Évaluation :

5

The staff was incredibly helpful. It was a pleasure working with them. I highly recommend this location for your U-Haul/syorage needs!

Évaluation :

4

Maybe explain the link for taking pictures better. We took pictures and tried to up load them not realizing you needed to take them live.

Évaluation :

5

I appreciate the first month free it really helped me out and the manager was amazing when I needed an upgrade on my storage size he had me in a bigger unit in minutes

Évaluation :

4

Steve did a fantastic job. Very knowledgeable.

Évaluation :

4

Rien

Évaluation :

5

Steve was very friendly and knowledgeable. Will highly recommend to others

Évaluation :

5

Your representative was great and very respectful thank you

Évaluation :

3

Both locations was fine, but I took the car trailer back early so I could better unload the truck at a storage facility...plus they told me that they would give me an extra day to return the truck by 10:30 am which I did, but they still charged me more money? Plus they need to take into account that the area I came from when on central time and the place I moved to was on Mountain time.... Plus there was a pretty bad snow storm the day I was suppose to leave, but choose not to leave until the following day to make sure the equipment wouldn't be damaged or get stuck in the snow storm on that day! I have spent a lot of money with u-haul on my trip from Illinois to Colorado...and I also paid for a tow hitch and installation as well. I truly beleive that u-haul should refund me of the last charge because I was told they would give me an extra day, and I took the truck back on time and 3/4 tank full of gas. My name is Paula Young and my phone number is 618-434-0384, if someone from u-haul would like to speak to me about my experience with this whole situation and the overcharging of me after the fact of me returning the vehicle on the day they told me to return it?

Évaluation :

1

Bad

Évaluation :

3

The trailer left turn signal did not work. The sales tech told us it was but when we checked shortly later it was not. Mechanics had just checked our connection before rental

Évaluation :

5

Clean storage unit and friendly staff

Évaluation :

5

Steve the manager there was very helpful and went above and beyond in helping me and my wife in getting our rental set and the truck picked out.

Évaluation :

5

Nevaeh was very sweet and polite! Great customer service!!

Évaluation :

5

Mr Jackson, the manager was particularly helpful and pleasant.

Évaluation :

5

Really great service

Évaluation :

5

Everything went very smooth. Just like always. Every time I have rented it's always been a good experience. Keep up the good work thanks.

Évaluation :

5

Helped us with our return. Friendl, helpful, and supportive. I highly recommend this place of business.

Évaluation :

5

if you need services, GO HERE! they are amazing. both employees went above and beyond! THANK YOU!

Évaluation :

5

Thank you all for being so patient with me

Évaluation :

5

Quick, easy, helpful.

Évaluation :

3

Still have never been able to log into your app online. I registered ahead of time and even with a confirmation number it lost our information. Your computer systems are terrible. On a side note the girl that helped us with wonderful and very informative and efficient. The place looked nice, any issue I had was with the electronic systems.

Évaluation :

5

All went well . Excellent service, very nice workers.

Évaluation :

1

Some of the workers did not want to listen and when I came in to pay my back payment right when it was do they did not add the payment on to the back bill when I asked them to more once and that's how I got behind of owing a lot of f****** fees that was f****** stupid because it was their mess.

Évaluation :

1

Very very hard to put trailer back where I got it. Extremely congested location and requires lots of effort to back trailer into spot.

Évaluation :

5

I've rented from East Alton U Haul for many years and it has always been good. The employees working there are the best, and totally took care of me. Even when the vehicle I was supposed to get came back with issues, they moved me to a new one without any hang up and it was actually better than the one I wanted. Thanks again for all their help.

Évaluation :

4

Soon moving my stuff I notice some cockroaches and was a little concerned

Évaluation :

5

Mobile pickup was not available. They said it was because I picked up at 7 am. Then why advertise, SKIP THE LINE?

Évaluation :

5

Customer service rep this morning was amazing

Évaluation :

4

Have adequate help when you have an appointment for a hitch installation. I can't imagine there are many who would try to be as understanding of your situation when a 2 hr. job stretches into 4 1/2 hrs.

Évaluation :

5

Windshield on inside had soda or something sticky on it and all over the roof interior

Évaluation :

5

Unit I received had a small leak in it when it rained otherwise everything was great so I still gave a 5 star rating

Évaluation :

5

Waiting room. I was told I could not remain on the premises. That is very inconvenient. Customer service provided by employees was excellent.

Évaluation :

4

The customer service was awesome at the Alton and Woodriver locations. And…. The bathrooms were very clean.

Évaluation :

4

Nothing with East Alton U-Haul

Évaluation :

4

We were told we would get a discount, but were charged the total amount. Steven was great to wirk with!

Évaluation :

5

You guys rock

Évaluation :

3

No comment

Évaluation :

5

The manager Steve and Caden were both very professional and very helpful!! Thank you

Évaluation :

5

If possible make sure every vehicle starts on full. It's hard to be sure you hit a partial amount. I would like to add, because of the young lady that helped me went above and beyond the call of duty, everything worked out perfect. She did all of it with a great attitude and is the locations best asset.

Évaluation :

5

I've been to quite a few U-Haul stores and hands down by far this is the best store with amazing customer service definitely recommend this store and beyond

Évaluation :

4

Reserved a trailer and was told when called we could have it until next day, went to pick it up and then they told us we had to have it back within 3 hours!!! The trailer pulled like poop and they would NOT offer a partial refund!!

Évaluation :

5

Steve the manager of the East Alton store in Illinois is absolutely amazing! ♥️ He is so nice and accommodating! Highly recommend him and this business!!! FIVE STARS ⭐️

Évaluation :

5

The representative at your facility yesterday (Receipt says Steven J) was truly one of the most personable and pleasant customer service people that we have run across in quite some time. He was efficient and patient (a customer in front of us was a bit extra) with customers. He did everything he could to get us out in record time and was so friendly! We wouldn't hesitate to sit down to dinner with him ... he was that type of guy. I sincerely hope you pay him a decent wage because he really deserves it - he didn't dawdle and was busting moves the entire time to get the job done. Efficient and a credit to your organization! Please do what you can to keep him.

Évaluation :

5

Customer services was excellent and it’s so easy to rent from The East Alton facility!! I would recommend to everyone

Évaluation :

5

One of the tires was worn out and popped going down the interstate

Évaluation :

5

the manager was very helpful, extremely knowledge of the operation. Kudos to the manager and the UHaul facility.

Évaluation :

5

N.D.

Évaluation :

3

Should have later storage entry hours because I got off work at 2:30 drove 1hr home loaded truck drove 45 mins to facility unloaded truck ity now 8:30 drove 45 mins ba and now I don't have time to unload 2nd load I have to rent truck another day because I can't unload after 10:00 pm I feel it should be up to 12:00am

Évaluation :

5

Every one was very friendly and helpful I never have any problems thank you all for the excellent service.

Évaluation :

5

Good customer service

Évaluation :

5

Theo and Steven were comical and super helpful!

Évaluation :

3

It states it is 24 hour but I can't access my unit after 10:00P.M. so I do not understand how it is 24 hours.

Évaluation :

5

Very friendly and very helpful the guy was very kind and thoughtful! Great guy down there definitely recommend there services

Évaluation :

5

Thanks very much

Évaluation :

5

The customer service was great

Évaluation :

4

The team now is very good staffing and kind to people because I have had bad experiences at this location but I don’t think it was the same now

Évaluation :

5

The lady was very friendly and so helpful

Évaluation :

5

My only suggestion is getting some moisture control on the smaller units to prevent molds.

Évaluation :

5

You guys are incredible with working with people!! 10/10

Évaluation :

5

Everything was great

Évaluation :

5

Great the way should be

Évaluation :

5

Thanks to the staff at the East Alton, Illinois location

Évaluation :

5

Thank you UHAUL for your exemplary service and I will drive by hundreds of moving and storage to get to my UHAUL

Évaluation :

4

Well done u haul

Évaluation :

3

The young man that waited on me. He was very intelligent. Hey, what's very cool, Oprah? He made me feel very welcome. You don't get that often these days. Thank God for him.

Évaluation :

5

Amber is absolutely incredible! She is as so friendly and helped me more than she could ever know. I am beyond pleased with her and hope every interaction I have is with her!

Évaluation :

5

Great staff, very helpful!

Évaluation :

5

They all were very helpful

Évaluation :

5

The blonde headed lady ( manager) was extremely attractive

Évaluation :

5

The young lady Liz who helped me was absolutely wonderful! She was extremely patient as this was a little more complicated than normal. She let me preview the size unit I was interested ln to be sure and answered a lot of questions.

Évaluation :

5

Perfect every ways theys helps real peoples in theres needs storages units moving trucking

Évaluation :

5

Very helpful and u Derek’s ding about our situation

Évaluation :

3

There was a roach in my storage unit

Évaluation :

5

Place is very clean. The staff is extremely friendly and helpful. Explained everything to me patiently I would recommend them to anybody.

Évaluation :

1

There were three workers there and it took two of them to get me a storage unit, neither one of them had ANY idea of what they were doing! Both of them were "winging it"! They were both very nice, and courteous, but they most definitely needed more training! Ended up with two units when they were done, but only needed one! So BE AWARE!!!!

Évaluation :

5

What a wonderful group of people working here. Amber, Liz, and Steven were excellent to work with. From the truck rental down to storage and moving boxes. Best experience I've had with a company. Cudos

Évaluation :

5

Amber was VERY friendly and welcoming.

Évaluation :

4

Staff very friendly. Very clean place. No dumpsyer was horrible and thebaccess hours could've been longer

Évaluation :

5

I was met with smiles, laughter and great communication. I am just thankful to the staff. I have used another storage facility in the past. This experience has been far more welcoming, honest and helpful.

Évaluation :

5

Amber is very nice and friendly and I have the upmost respect for her

Évaluation :

5

Staff is wonderful!!

Évaluation :

5

Friendly people!

Évaluation :

5

Super friendly and helpful staff.

Évaluation :

5

The staff was very helpful and nice. They helped me determine the size storage i would need. They made the truck drop off very convenient. I would recommend them to anyone moving or in need of some storage,

Évaluation :

5

Always great service

Évaluation :

5

Keep up the good work

Évaluation :

3

Over all my experience was below average.

Évaluation :

5

Amber and her team are knowledgeable and caring. I appreciate their commitment to high quality service and fair rates. Great facility always clean and reasonably warm. I had a wonderful experience and will happily use Uhaul services again here in the future. Great Job! Sincerely William Scudere

Évaluation :

5

Amber and her staff was definitely helpful& pleasant!! She understood my moving needs without explaining every detail.. She’s Definitely The G.O.A.T… Thanks Amber& Staff@ East Alton Uhaul!!!

Évaluation :

5

Everyone that I had the pleasure of dealing with there at U-Haul East Alton we're all professional, helpful and friendly! We rented out unit for 3 years or so. It was so convenient. I would recommend storage rentals at U Haul to anyone that needs extra storage space. We would rent there again if the need arises. rich g.

Évaluation :

5

Amber and the crew were phenomenal!! The facility was well maintained and we couldn't be happier. No one enjoys moving state to state, but this was made so much easier and less stressful by this helpful and friendly staff! I will be recommending their facility to anyone who asks me!

Évaluation :

1

They keep charging my debt card even thought my storage unit is cleaned out so I cancelled my card and had to get a new one

Évaluation :

5

My only problem was access at night. Some people work and only have the night time for business. It would have been nice if I could do things say 8ish-9ish at night. You did good for your security, just having access after 7pm. I would suggest having cameras on all storage facilities that way if anything does happen you have them on film. The people there were great, they have such wonderful personalities and they're really good to people. I would highly recommend their storage facility. Thank you very much, if it wasn't for you my moving wouldn't have been as smooth. Have a Happy Halloween and thank you again. Keep shining ☀️ Peter Young 

Évaluation :

5

They people here in the East Alton Store Went Above And Beyond For Me. Very helpful assisting me with my needs as far as supplies. Very polite and Very Helpful..

Évaluation :

5

The staff here are always super helpful and friendly!

Évaluation :

5

You guys did great. I thought the staff was very friendly and knowledgeable 10/10 I will do business with you all again. You did great!

Évaluation :

5

everyone so friendly and professional!!!

Évaluation :

5

Be nice if had access 24/7 24 hours to move easier and be able to storage easier people do have to work So nights are essential. All renters should have a key for access to their storage. Merci.

Évaluation :

5

Your workers were wonderful. Each person knew exactly what I needed down the the size of unit for my belongings. They were very friendly and I will be just fine,knowing that I have chosen the right facility for my things.

Évaluation :

5

Employees have been very friendly and helpful.

Évaluation :

5

Clean facility and the service was professional, knowledgeable.

Évaluation :

4

Amber and her team are awesome!

Évaluation :

1

For months some lady has been leaving me text messages and voicemails pretending that my stuff has been sold in an auction

Évaluation :

5

My experience at this facility was very good. The agents were vey accomodating with their time and worked with us to get the best price available. KUDOS are in order.

Évaluation :

5

The staff were extremely polite and accommodating.

Évaluation :

5

Very nice people

Évaluation :

5

The staff was great!! Very friendly & helpful. I've rented from here before and this experience was the best, so far. Ahmad & Amber were both great!!

Évaluation :

5

Amber Pickett Is the best customer service agent / manager in a world filled with customer service agents and manager. You'll regret not having stuff to store with this U-haul in particular, so go clear some space and make a friend!

Évaluation :

5

Also, Amber Pickett probably has the best customer service I have ever experienced. Genuine, kind, solution finding... I wish every customer/service provider experience was this top notch quality.

Évaluation :

5

Amber and the team there are great!!!

Évaluation :

5

Kep up the good work

Évaluation :

1

Uhaul left me stranded in truckie an I was left by the side of the road for over 8 hours

Évaluation :

5

Everyone and everything was great

Évaluation :

2

Putting uhaul lock on unit along with my lock is extremely inconvenient.....as we have to wait every time for someone to come out to the unit to unlock uhaul lock, and that wait could be up to 10 minutes, especially if there is only one person on duty.....extremely inconvenient.

Évaluation :

4

The staff did amazing I didn’t even need a unit and wow they talked me into it

Évaluation :

5

Very convenient. Amber really went above and beyond, made sure I had exactly what I was looking for. Very fast and super duper friendly. Would do business with them again.

Évaluation :

3

I really hated not being able to get to my stuff anytime I wanted. I also didn't like having to stop in the office to ask someone to unlock my unit before I could get into it especially when they were busy inside. I understand they had to help the customers who where there first, but if it didn't have the other lock I wouldn't have had to wait. I strongly believe you shouldn't have that lock on the unit, because the contents of the unit belonged to me, and I was paying you to rent the space. I should have had access to it anytime I wanted. That is equivalent to if I had rented a house from you, before I could get in I had to have you unlock it. I also didn't like how quickly UHaul calls the second person on the list when your payment is late. That shouldn't happen unless someone is at the very least 2 months behind. Everything was well lit, clean, and the staff was extremely friendly, and helpful when needed, but I'm on the fence about recommending or reusing for storage again because of the things I didn't like. If this things could be addressed I would reconsider reusing in the future.

Évaluation :

5

Awesome staff!! Nice, helpful, and friendly. Would recommend them to anyone. Only thing is if u have an inside locker, it can only be accessed when the office is open.

Évaluation :

3

While the service rep was friendly enough... He took us out to look at the storage lockers and walked in front of us and while walking to and from her was smoking his vape... It was very unprofessional making customers breath in his vape cloud. I needed a storage facility.... But I wouldn't choose this one again.

Évaluation :

5

The staff was courteous and very good.

Évaluation :

5

they have been very kind and helpful to me for all the time I have been there.

Évaluation :

1

I was homeless and slept 1night in my storage ms Allah was especially proffecional but worker called police on me sev times denied me access and wouldn't let me make payments ms Allah let me get my stuff for 100 $thanj you so much god bless you and your famaly

Évaluation :

5

The hours for the unit are limited to the "office" hours which is sometimes inconvenient.

Évaluation :

5

The staff is very helpful and courteous And professional I will definitely use this U Haul site again if I need to and I will let everyone know what great service I have received

Évaluation :

1

Anytime I was told notes would be put on my account they were not always done. Plus my unit leaked horribly and I lost almost all of the stuff due to water damage.

Évaluation :

5

Staff was always polite and ready to help!

Évaluation :

5

Very professional

Évaluation :

5

I cant remember their names but it was Sunday morning. they were so nice and helpful. Explained everything to us. I will definitely use this uhaul location any time I need help moving or for storage

Évaluation :

2

when my furniture arrived here in Houston Texas my leather furniture was all messed up it had peeled it was badly damaged and I'm very upset about that

Évaluation :

5

Easy check in, thanks!

Évaluation :

5

Location was friendly and helpful if a little understaffed

Évaluation :

4

They put additional locks on every unit so if you wanted in your unit you had to go to the office and get a key .It's supposed to be 24hr accesses. They close at 8.If you come after 8 you can't get in

Évaluation :

5

Awesome

Évaluation :

5

Very great to deal with staff that helps out those in need or in circumstances beyond their own control.

Évaluation :

2

SO MANY issues during my time there, but when I moved everything out I went in and told them I needed to close out the account. Then a week later I get a call saying my bill is due.

Évaluation :

5

Brittany, the manager, is very helpful and kind. I recommend her store in particular to anyone looking for U-haul type services.

Évaluation :

4

Staff was above being kind and helpful.

Évaluation :

5

Very friendly and informational!!

Évaluation :

5

GM Brittany Richey and TJ did an outstanding job. Another location didn't have unit close to unloading area.They provided a unit more to my needs and TJ even help me unload a couple of large items. A+

Évaluation :

5

Thank you for all your help

Évaluation :

2

THE BLUE LOCK SITUATION WAS A NIGHTMARE. COULD ONLY COME LATE AT NIGHT- WAS NOT EXPLAINED IN THE BEGINING ABOUT IT. THEN TOLD HAD TO PAY EXTRA TO NOT HAVE BLUE LOCK BUT THEY KEPT PUTTING IT ON ANYWAY

Évaluation :

5

Great facility; the staff were nice and helpful

Évaluation :

5

The staff is extremely helpful and efficient. They actually answer the phones which was a great plus to me.

Évaluation :

5

The staff was amazing and I couldn't have asked for better service! They were so understanding and compassionate as my circumstances for needing the facility was a tough situation. Awesome job guys!

Évaluation :

5

Nice helpful

Évaluation :

5

Everyone was always very friendly. The storage units are clean and well maintained. I appreciate that.

Évaluation :

5

Was excellent and worked with us!!!

Évaluation :

5

Everyone here was friendly and helpful.

Évaluation :

5

All the staff were friendly and professional.

Évaluation :

5

Great service at the East Alton facility. Everyone so helpful. And so clean. Thank you all.

Évaluation :

4

No comments

Évaluation :

3

Every time I needed to get in my storage had to wait for your key,inconvenient

Évaluation :

5

Great staff. Very efficient and helpful.

Évaluation :

1

Told I have to wait 20 minutes to obtain access to climate control area. Handed me the keys to open myself. I declined did not want responsibility for keys. Clerk waited on others making me wait.

Évaluation :

5

I've been using uhaul for yrs the same location they take care of all my needs

Évaluation :

5

Employees and service were friendly and professional

Évaluation :

5

Next time i need a storage unit i will come back to U-Haul.

Évaluation :

5

We have been using this U-Haul location for 6+ years. They have always been friendly and helpful. Ian and his team do a great job!