Customer Reviews for U-Haul Moving & Storage of East Alton

1 682 évaluations

553 W St Louis Ave   East Alton, IL 62024
(Corner of Rt 3 and St Louis Ave)

(618) 258-0400

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(618) 258-0400

553 W St Louis Ave
East Alton, IL 62024
(Corner of Rt 3 and St Louis Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great staff!

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathie W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan M. 
Évaluation :
5

Very friendly staff! It was pouring rain and she didn't even act like it was an inconvenience to go out and hookup. By far the best experience I've ever had at a Uhaul location!

William P. 
Évaluation :
4

It is a great place to rent trailers and trucks . Improve ? lower t5he price

WAYNE R. 
Évaluation :
5

Amber did a great job staying in contact with me to make certain all was going well with my rental.

Tim T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug G. 
Évaluation :
5

The tires on the trailor I rented needed inflated. Other than that, every thing was excellent!

Todd H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tamara M. 
Évaluation :
5

Hire more women. The 2 I met there are awesome.

tim B. 
Évaluation :
5

Great fast service 👍

KEITH B. 
Évaluation :
5

Everything was in great condition and in working order. Excellent service.

TIMOTHY M. 
Évaluation :
5

Amber was awesome . Very helpful. Got me in and out quickly . Also to mention she had a smile on her face and enjoyable to talk to. Will definitely be back to rent from again soon

TOBY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy S. 
Évaluation :
2

Worker not friendly, gave me wrong truck, which is an honest mistake, but I had already filled out the gas and pre-existing damage for the first truck he thought he put me in and didn't do anything so I could not be liable for truck he actually assigned me to. Oh, and I just happened to check my phone before trying to head off. He didn't tell me to watch for the link. I asked if ALL I had to do to return it was put the key in the dropbox. He said yes. Later, I got a text with different drop off instructions.

Jenny H. 
Évaluation :
5

My experience was a great one. So for me I have no comment on needing to improve anything. The customer service was excellent.

Connie R. 
Évaluation :
5

Hire more people like Amber.She was very knowledgeable and renting the truck went very smooth and quickly.

Mickey E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia L. 
Évaluation :
4

I thought the female manager was great! She was helpful and did not mind assisting me, hooking up my truck to the trailer. She was nice, funny, and knew what she was doing. Great Job!

Matt A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

The 2 ladies working the counter were great

Amy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie S. 
Évaluation :
5

This is the most friendly location. Service is outstanding.

David G. 
Évaluation :
5

This is the second time this month that we have had an excellent experience at this branch. We needed to move some additional pieces from my mother-in-law's home and were unsure of the size trailer we needed to rent. Amber immediately asked what size the deck was on our riding lawnmower and quickly informed us of the size we needed and that she could have that ready and available to us. True to her word, she did, and it was. We would never think of going anywhere else to rent our U-Haul needs because of the great treatment we received at this facility and from Amber. She runs a tight, clean ship and it shows. She conducts business with great personal attention, has a wealth of knowledge involving all things moving and access to lots of inventory,

Dennis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron P. 
Évaluation :
5

The employees that I had contact with was very nice and polite. Great staff, and great experience.

Susan B. 
Évaluation :
5

I returned a second day to rent a tow dolly all I can say is AWESOME ladies, Employee Stacy and the store manager are awesome young ladies with bright futures in customer service and management! These ladies we're very thorough in explaining all processes and just made things for me so easy! I would recommend this store to anyone!!!

Eric S. 
Évaluation :
3

Very courteous staff

Jamey S. 
Évaluation :
5

Keep the same employees manager Amber Pickett was awesome!

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL K. 
Évaluation :
5

Great customer service from Ahmad.

JARED L. 
Évaluation :
5

The manager, Amber, is awesome. She really cares about her customers and goes above and beyond to make sure they have a great experience. I would choose this location again and again because of Amber.

MELANIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Therese D. 
Évaluation :
5

I picked up at 10am. Was told minimum 3 days for out of state. So the drop off time would've been 10am as well. A lady named Amber and two guys Ahmad and Collin, were so very helpful. Showing me how to hook up everything and how to control it on windy highways. They gave me confidence as I'd never driven a uhaul with van on trailer behind. I was traveling through 3 different states and was nervous. They calmed me. And when I got to drop off location was told drop off time was 9am (now I'm late). I called amber and she called and fixed the error. And everything was fine. Thank goodness. Because all I needed was to spend more money than I already had making this move. So massive thank you to Amber, Ahmad and Collin. You all rock and thank you for being kind to me. 酪❤️

Joyce R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shaun A. 
Évaluation :
5

I spent several minutes looking for the barcode to scan so I could start my return online. You need to add it's location to the instructions and also have your employees tell/show customers who will be doing after hours drop off where it is.

Sara P. 
Évaluation :
4

people were very nice.

Carolyn A. 
Évaluation :
5

Amber Pickett was Excellent! Soo friendly, helpful and very knowledgeable.

Stacy S. 
Évaluation :
5

The friendliest people and top notch service.

andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don L. 
Évaluation :
1

I'm currently having an issue with this location.

Russell S. 
Évaluation :
5

Customer service was excellent nice ladys

Deborah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald D. 
Évaluation :
5

Amber always goes above and beyond!

FRANCIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
3

One of the employees was telling a story as we came in with very fowl language. I thought it was inappropriate. I wish the return did not require you to share location. It should just allow you to enter a location from a list.

MELANIE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gabe B. 
Évaluation :
5

Everything was excellent very friendly staff

Ashley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
1

Not have ruined furniture from laborers at Movers.

Pamela R. 
Évaluation :
1

Nothing! Staff was polite, efficient and helpful.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brett S. 
Évaluation :
1

Check your equipment in as soon as you get in so I don't get charged a extra day

Justin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHANIE M. 
Évaluation :
5

Nothing needs improvement everything was easy and the manager was great

Jacob W. 
Évaluation :
5

The only POSITIVE of the move were the folks at the East Alton U-Haul Moving & Storage. The G.M., Amber and her staff(Stacey)were exceptional in every way. Amber dealt with the blown tire issue and also assisted with finding me a storage unit. They both helped me extend my truck rental every day for five extra days to unload. If only Corporate was that customer service oriented. I give East Alton U-Haul 5+ Stars and U-Haul Corporate maybe 2.5.

Richard Z. 
Évaluation :
2

The online check-in system is impossible to navigate and the people in the store were not helpful in the slightest bit. Trying to find my contract was impossible and it had to be emailed to me (which it should have been the minute I signed it, not after I requested it for 20 minutes in a chat). The return process was a bit easier to navigate but we did experience problems with the website.

Jason M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
5

Staff was friendly.. kind ..very professional.

sean w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
4

Just make sure all the parts are greased and working good and all is working 100 percent. No Problems.

Susan L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BERNARD D. 
Évaluation :
5

Ahmad was a great help during my pickup, and the two lovely ladies at the desk this morning on 3/11/2022 were amazing as could be. Everyone super friendly, and I will continue ti use East Alton U-Haul for all my needs.

ethan R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James jr W.  |  Premières impressions 
Évaluation :
5

My experience at this facility was very good. The agents were vey accomodating with their time and worked with us to get the best price available. KUDOS are in order.

Bobby S.  |  Expérience générale 
Évaluation :
5

I was extremely satisfied. I truly don't know what else could be done...unless driving the UHAUL for me.

ALICE G. 
Évaluation :
4

Very nice people working there! Very content!

Rebecca M. 
Évaluation :
5

Very friendly and helpful staff.

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L.  |  Expérience générale 
Évaluation :
5

The staff were extremely polite and accommodating.

David K.  |  Premières impressions 
Évaluation :
5

Staff at the desk were kind and helpful. Would rent here again.

Chad M. 
Évaluation :
5

Best experience I've ever had

ANDREW C. 
Évaluation :
5

Amber is awesome! The guy outside was outstanding as well, the morning I picked up there was ice all over the truck. The both went above and beyond to make sure my experience was a great one!

MARK H. 
Évaluation :
5

Extremely knowledgeable,friendly, fast, offers suggestions for you that you may have overlooked, and I will always recommend this store above all others!!!! You've made the right decision when you choose this store! And they care about our community! Can't ask for more!!

SUZANNE W. 
Évaluation :
5

Renting my UHAUL trailer was quick, easy and efficient. This UHAUL location is excellent. I will recommend to others.

ALICE G. 
Évaluation :
5

Very nice people

Michael F.  |  Premières impressions 
Évaluation :
5

The young man that helped us was very nice and knowledgeable!!

MARK R. 
Évaluation :
5

The staff was great!! Very friendly & helpful. I've rented from here before and this experience was the best, so far. Ahmad & Amber were both great!!

FREIDA J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNICE S. 
Évaluation :
5

Experience was great, the drop off was such a great service from the Manager.

MARCOS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Amber Pickett Is the best customer service agent / manager in a world filled with customer service agents and manager. You'll regret not having stuff to store with this U-haul in particular, so go clear some space and make a friend!

matt l.  |  Expérience générale 
Évaluation :
5

Also, Amber Pickett probably has the best customer service I have ever experienced. Genuine, kind, solution finding... I wish every customer/service provider experience was this top notch quality.

matt l.  |  Premières impressions 
Évaluation :
5

I must say there is absolutely nothing that I could see that could change to make this location any better. The gentleman Ahmad that checked me in when I returned did a wonderful job and he was a very polite young gentleman. When I first rented this trailer a woman by the name of Amber sent me out, I must say for this location you guys have found a wonderful general manager of your facility. I only hope and pray that other facilities have wonderful employees such as Amber and Ahmad. Thank you very much for making my rental so pleasant and inviting. I will most definitely be back.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
5

Love this location! It's the only one me and my family use!

STEFFANIE E. 
Évaluation :
5

They were great on both returns

Roxanne S. 
Évaluation :
5

Give stacy a raise. She went above and beyond, and amber really helped out also

DAWN K. 
Évaluation :
5

Improve NOTHING the whole staff was amazing!!

phoenix S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE E. 
Évaluation :
5

Amber helped me and she was great! She took care of all my needs and made me feel at ease. Excellent customer service!

TOMAS B. 
Évaluation :
5

Amber and the team there are great!!!

Richard D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie W.  |  Premières impressions 
Évaluation :
5

Kep up the good work

LAURIE T.  |  Premières impressions 
Évaluation :
1

Uhaul left me stranded in truckie an I was left by the side of the road for over 8 hours

MARTIN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby S.  |  Premières impressions 
Évaluation :
5

Everyone and everything was great

Amber W.  |  Premières impressions 
Évaluation :
2

Putting uhaul lock on unit along with my lock is extremely inconvenient.....as we have to wait every time for someone to come out to the unit to unlock uhaul lock, and that wait could be up to 10 minutes, especially if there is only one person on duty.....extremely inconvenient.

Shari R.  |  Expérience générale 
Évaluation :
4

The staff did amazing I didn’t even need a unit and wow they talked me into it

CURTIS R.  |  Premières impressions 
Évaluation :
5

Very convenient. Amber really went above and beyond, made sure I had exactly what I was looking for. Very fast and super duper friendly. Would do business with them again.

ANDREA MICHELLE T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel R.  |  Premières impressions 
Évaluation :
3

I really hated not being able to get to my stuff anytime I wanted. I also didn't like having to stop in the office to ask someone to unlock my unit before I could get into it especially when they were busy inside. I understand they had to help the customers who where there first, but if it didn't have the other lock I wouldn't have had to wait. I strongly believe you shouldn't have that lock on the unit, because the contents of the unit belonged to me, and I was paying you to rent the space. I should have had access to it anytime I wanted. That is equivalent to if I had rented a house from you, before I could get in I had to have you unlock it. I also didn't like how quickly UHaul calls the second person on the list when your payment is late. That shouldn't happen unless someone is at the very least 2 months behind. Everything was well lit, clean, and the staff was extremely friendly, and helpful when needed, but I'm on the fence about recommending or reusing for storage again because of the things I didn't like. If this things could be addressed I would reconsider reusing in the future.

Christopher W.  |  Expérience générale 
Évaluation :
5

Awesome staff!! Nice, helpful, and friendly. Would recommend them to anyone. Only thing is if u have an inside locker, it can only be accessed when the office is open.

LINDA P.  |  Expérience générale 
Évaluation :
3

While the service rep was friendly enough... He took us out to look at the storage lockers and walked in front of us and while walking to and from her was smoking his vape... It was very unprofessional making customers breath in his vape cloud. I needed a storage facility.... But I wouldn't choose this one again.

Adam S.  |  Premières impressions 
Évaluation :
5

The staff was courteous and very good.

Melissa D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon c.  |  Expérience générale 
Évaluation :
5

they have been very kind and helpful to me for all the time I have been there.

DEB M.  |  Premières impressions 
Évaluation :
1

I was homeless and slept 1night in my storage ms Allah was especially proffecional but worker called police on me sev times denied me access and wouldn't let me make payments ms Allah let me get my stuff for 100 $thanj you so much god bless you and your famaly

Mark S.  |  Expérience générale 
Évaluation :
5

The hours for the unit are limited to the "office" hours which is sometimes inconvenient.

Carol H.  |  Expérience générale 
Évaluation :
5

The staff is very helpful and courteous And professional I will definitely use this U Haul site again if I need to and I will let everyone know what great service I have received

cole r.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TAHIRAH A.  |  Expérience générale 
Évaluation :
1

Anytime I was told notes would be put on my account they were not always done. Plus my unit leaked horribly and I lost almost all of the stuff due to water damage.

Dezarea R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Venus K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wenndy p.  |  Premières impressions 
Évaluation :
5

Staff was always polite and ready to help!

Sherrita W.  |  Expérience générale 
Évaluation :
5

Very professional

Kenneth F.  |  Premières impressions 
Évaluation :
5

I cant remember their names but it was Sunday morning. they were so nice and helpful. Explained everything to us. I will definitely use this uhaul location any time I need help moving or for storage

breann p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina I.  |  Premières impressions 
Évaluation :
2

when my furniture arrived here in Houston Texas my leather furniture was all messed up it had peeled it was badly damaged and I'm very upset about that

SONYA M.  |  Expérience générale 
Évaluation :
5

Easy check in, thanks!

Cameron F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John p.  |  Expérience générale 
Évaluation :
5

Location was friendly and helpful if a little understaffed

SHAWN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M.  |  Expérience générale 
Évaluation :
4

They put additional locks on every unit so if you wanted in your unit you had to go to the office and get a key .It's supposed to be 24hr accesses. They close at 8.If you come after 8 you can't get in

Tiffany H.  |  Expérience générale 
Évaluation :
5

Awesome

Brandy S.  |  Expérience générale 
Évaluation :
5

Very great to deal with staff that helps out those in need or in circumstances beyond their own control.

Roy D.  |  Expérience générale 
Évaluation :
2

SO MANY issues during my time there, but when I moved everything out I went in and told them I needed to close out the account. Then a week later I get a call saying my bill is due.

lacey j.  |  Expérience générale 
Évaluation :
5

Brittany, the manager, is very helpful and kind. I recommend her store in particular to anyone looking for U-haul type services.

Terry A.  |  Expérience générale 
Évaluation :
4

Staff was above being kind and helpful.

Cindy B.  |  Expérience générale 
Évaluation :
5

Very friendly and informational!!

Jo G.  |  Premières impressions 
Évaluation :
5

GM Brittany Richey and TJ did an outstanding job. Another location didn't have unit close to unloading area.They provided a unit more to my needs and TJ even help me unload a couple of large items. A+

Scott M.  |  Premières impressions 
Évaluation :
5

Thank you for all your help

JENEPHER J.  |  Expérience générale 
Évaluation :
2

THE BLUE LOCK SITUATION WAS A NIGHTMARE. COULD ONLY COME LATE AT NIGHT- WAS NOT EXPLAINED IN THE BEGINING ABOUT IT. THEN TOLD HAD TO PAY EXTRA TO NOT HAVE BLUE LOCK BUT THEY KEPT PUTTING IT ON ANYWAY

Karen A.  |  Expérience générale 
Évaluation :
5

Great facility; the staff were nice and helpful

CAROLYN S.  |  Expérience générale 
Évaluation :
5

The staff is extremely helpful and efficient. They actually answer the phones which was a great plus to me.

Shamika J.  |  Premières impressions 
Évaluation :
5

The staff was amazing and I couldn't have asked for better service! They were so understanding and compassionate as my circumstances for needing the facility was a tough situation. Awesome job guys!

Consuella G.  |  Expérience générale 
Évaluation :
5

Nice helpful

Theresa W.  |  Premières impressions 
Évaluation :
5

Everyone was always very friendly. The storage units are clean and well maintained. I appreciate that.

Bryan C.  |  Expérience générale 
Évaluation :
5

Was excellent and worked with us!!!

chris m.  |  Premières impressions 
Évaluation :
5

Everyone here was friendly and helpful.

Robert F.  |  Expérience générale 
Évaluation :
5

All the staff were friendly and professional.

Brenda E.  |  Expérience générale 
Évaluation :
5

Great service at the East Alton facility. Everyone so helpful. And so clean. Thank you all.

Lynden S.  |  Réservation 
Évaluation :
4

No comments

Joe W.  |  Expérience générale 
Évaluation :
3

Every time I needed to get in my storage had to wait for your key,inconvenient

Kent M.  |  Expérience générale 
Évaluation :
5

Great staff. Very efficient and helpful.

Terry M.  |  Expérience générale 
Évaluation :
1

Told I have to wait 20 minutes to obtain access to climate control area. Handed me the keys to open myself. I declined did not want responsibility for keys. Clerk waited on others making me wait.

RICHARD F.  |  Expérience générale 
Évaluation :
5

I've been using uhaul for yrs the same location they take care of all my needs

shawanda m.  |  Expérience générale 
Évaluation :
5

Employees and service were friendly and professional

Kent M.  |  Réservation 
Évaluation :
5

Next time i need a storage unit i will come back to U-Haul.

victoria m.  |  Expérience générale 
Évaluation :
5

We have been using this U-Haul location for 6+ years. They have always been friendly and helpful. Ian and his team do a great job!

michael h.  |  Expérience générale 
Évaluation :
4

We looked all around town for a place this good. Then we looked across the river and there it was.

DANIEL L.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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