Customer Reviews for U-Haul Moving & Storage of East Alton

1 463 évaluations

553 W St Louis Ave   East Alton, IL 62024
(Corner of Rt 3 and St Louis Ave)

(618) 258-0400

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(618) 258-0400

553 W St Louis Ave
East Alton, IL 62024
(Corner of Rt 3 and St Louis Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley P. 
Évaluation :
5

Amber was beyond delightful and very helpful. She made it very quick and easy. Merci.

LAUREN B. 
Évaluation :
3

I really hated not being able to get to my stuff anytime I wanted. I also didn't like having to stop in the office to ask someone to unlock my unit before I could get into it especially when they were busy inside. I understand they had to help the customers who where there first, but if it didn't have the other lock I wouldn't have had to wait. I strongly believe you shouldn't have that lock on the unit, because the contents of the unit belonged to me, and I was paying you to rent the space. I should have had access to it anytime I wanted. That is equivalent to if I had rented a house from you, before I could get in I had to have you unlock it. I also didn't like how quickly UHaul calls the second person on the list when your payment is late. That shouldn't happen unless someone is at the very least 2 months behind. Everything was well lit, clean, and the staff was extremely friendly, and helpful when needed, but I'm on the fence about recommending or reusing for storage again because of the things I didn't like. If this things could be addressed I would reconsider reusing in the future.

Christopher W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HALEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRETT H. 
Évaluation :
5

I lost the car keys to my personal car in the truck and they help me find them the next day. EXCELLENT SERVICES....

TIMOTHY T. 
Évaluation :
5

Very happy with service

James C. 
Évaluation :
5

Awesome staff!! Nice, helpful, and friendly. Would recommend them to anyone. Only thing is if u have an inside locker, it can only be accessed when the office is open.

LINDA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carole R. 
Évaluation :
5

Amber was very helpful.

DIANGELO J. 
Évaluation :
5

Awesome place and people

ERIC O. 
Évaluation :
3

While the service rep was friendly enough... He took us out to look at the storage lockers and walked in front of us and while walking to and from her was smoking his vape... It was very unprofessional making customers breath in his vape cloud. I needed a storage facility.... But I wouldn't choose this one again.

Adam S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clover G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN J. 
Évaluation :
5

You guys and girls are amazing

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY D. 
Évaluation :
4

the pin on the right side of the trailer ramp is bent making it difficult to get the pin in and out.

TRACY B. 
Évaluation :
5

The staff was courteous and very good.

Melissa D.  |  Expérience générale 
Évaluation :
5

I had the privilege to be one of Amber's first customers at the East Alton location. U haul will only realize how great of an employee Amber is after she is gone. We ran into scheduling issues that she fixed, equipment issues that she addressed going way beyond my expectations. Leadership is key in business and those around her will be better employees because of the attitude she brings when she clocks in. Thanks U-haul

DALE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD L. 
Évaluation :
5

Amber was great! Very friendly and knowledgeable! Perfect experience.

JASON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bob H. 
Évaluation :
5

Dont think anything needs changed everything went smooth pick up and drop off.

DAVID S. 
Évaluation :
5

They did a excellent job of getting us just what we needed and quickly. Much better then the Alton store

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon G. 
Évaluation :
1

After I informed the attendant that the installation was not acceptable due to the fact there was wiring laying in the back deck, and under cover panels on the vehicle were not re installed, the attendant was noticeably upset. Against my better judgement, I let him attempt to install the wiring and route correctly, as well as trim and re install the under panels. I showed him the Uhaul install video. When I got the vehicle back, I went through a painful checkout process and drove directly home. When I inspected the work, I recorded a video attached. I do not believe a trained employee from Uhaul could accomplish this install out of ignorance, but I believe this was an act of sabotage bordering on a criminal act against my safety. Please view this video. Please call me at 618-364-6949 if you cannot view it. https://youtu.be/wxZ2IjQhCSU

jerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith W. 
Évaluation :
5

The van I rented was very nice and the employee's were awesome

Mary R. 
Évaluation :
5

Hello, have not received 100 deposit back from UHAUL. Thanks

BRUCE W. 
Évaluation :
5

Personnel was friending and helpful!

LARRY B. 
Évaluation :
5

they have been very kind and helpful to me for all the time I have been there.

DEB M.  |  Premières impressions 
Évaluation :
5

This was a flawless rental, not sure what could be improved. Staff was friendly, prompt and professional. The equipment was just what was promised, clean and well maintained, no issues at all with van.

CATHERINE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOURI I. 
Évaluation :
5

Nothing, This facility was awesome.

LEO S. 
Évaluation :
5

Your use of mobile check/in and check out is top notch. Thank you for making it easy to work around normal closing hours.

DANIEL D. 
Évaluation :
1

I was homeless and slept 1night in my storage ms Allah was especially proffecional but worker called police on me sev times denied me access and wouldn't let me make payments ms Allah let me get my stuff for 100 $thanj you so much god bless you and your famaly

Mark S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA H. 
Évaluation :
4

The truck leaked water on my belongings when it was raining. I let the person know and all she said was ok

PHILLIP S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RUSH D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AARON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICKY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORNELIUS M. 
Évaluation :
5

The hours for the unit are limited to the "office" hours which is sometimes inconvenient.

Carol H.  |  Expérience générale 
Évaluation :
5

The manager at this store is amazing she's definitely went above and beyond!!! The workers there are also amazing!! I really appreciate the experience!!

KATHLEEN B. 
Évaluation :
5

The staff is very helpful and courteous And professional I will definitely use this U Haul site again if I need to and I will let everyone know what great service I have received

cole r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN S. 
Évaluation :
3

The entire UHAUL experience was a disaster. It is not Alton UHAUL fault for everything that went wrong. MUCH of what went wrong for me with the UBOX began when I made my reservation. I lost HOURS of my time sitting on hold and got hung up on three times at different points. Moving Help charged me a 20 $chane fee when the first mover (MOZART MOVING) cancelled on me and told me the day before the move and told me I had to call UHAUL! The second mover did show up and everything was loaded by them. One table was load on the bottom of heavy boxes and was destroyed. Then I discover that the insurance I bought was not valid because it was a family heirloom from my mother. I would love to rate the entire company on the lack of transparency. AWFUL experience all around - I will never recommend a UBOX. It's worth the money to pay a different POD company

YANCY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TAHIRAH A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
4

The young lady working this location is a very professional service person. I would like to thank her once again.

JOSEPH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YALE W. 
Évaluation :
1

Anytime I was told notes would be put on my account they were not always done. Plus my unit leaked horribly and I lost almost all of the stuff due to water damage.

Dezarea R.  |  Expérience générale 
Évaluation :
1

Two days prior to pick up date rented truck for 12 hours . Day of pick up person waiting on me changed my original rental agreement from 12hrs to 6hrs with out my permission , when signing contract I assumed it was original sent to me . Signed it based on that and didn't read new one . I was tricked and when returned told I was late because it wasn't returned in 6hrsc.

ROBERT L. 
Évaluation :
5

Also what this location could do is Let people know, that depending on what type of debit card you use, you'll be charged a 100 $deposit on top of the cost of the rental vehicle BEFORE YOU FINALIZE THE TRANSACTION!!! Also let them know that they won't receive that deposit back for 2-3 (or maybe more.... I'm not sure yet) business days! What a joke that is!

KYLE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Venus K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET S. 
Évaluation :
5

Good job

GRETA F. 
Évaluation :
5

S.O.

NATASHA K. 
Évaluation :
5

The employees that were working today was amazing very satisfied

KATHLEEN B. 
Évaluation :
5

Nothing two people i delt with were very friendly and fast the whole experience was Awesome

Athena D. 
Évaluation :
5

Manager very friendly. Love to hire her.

CHRISTOPHER M. 
Évaluation :
3

I reserved a truck online at this location for 24 hours. After making my reservation, I get a text saying that my reservation was confirmed. When I go to pickup the truck they tell me they can't fill my reservation exactly. I inquired about the reservation guarantee, and it was brushed off. As far as I'm concerned, U-Haul owes me 50 $.

ANTHONY M. 
Évaluation :
3

All was excellent

robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT W. 
Évaluation :
5

I was in a bind and really appreciated how the lady worked with me to solve my moving time schedule. The move went smoothly and we were able to return the truck earlier than due. Thanks to all were involved in making this a nice experience.

STEPHEN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald B. 
Évaluation :
3

Made the appointment for 6/11 and received email confirmation the hitch would be installed that day. Took our van in (had a friend follow for a ride home) only to learn the parts were not in. Received a call on 6/12 that the parts were in so had to make another trip (again with another driver for a ride home) to have the hitch installed. Once they started the job, it was done in a timely, professional manner. Just frustrated that we received no advance notice about the parts not being there for the confirmed appointment time.

Gary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL M. 
Évaluation :
5

They are excellent. Appreciate the professionalism and always being able to somehow work something out. Highly recommend

LORETTA G. 
Évaluation :
4

Plug drug ground at some point in the move. Checked before leaving and ok. Then about an hour into the trip stopped and check connections and it was loose and had drug...

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donise G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorenzo T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWON B. 
Évaluation :
5

Great job as well. I was on the phone when i pulled up and he had it unhooked before i was finished with my call. i checked for my lock on the back and was off. Merci

Detlef B. 
Évaluation :
5

Help adjust the side mirrors before we pull out, especially if they're manual adjust

Mary M. 
Évaluation :
5

No complaints. Plenty of open space for parking.

Katie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
3

There were a bunch of leaves and even a cigarette butt in the trailer, disgusting. But my real complaint overall is that I rented from one location, get an email saying such, show up there and am told I need to go somewhere else several miles further away. No one told me ahead of time, frustrating. If I had known I may have been able to find the trailer closer to where I used it.

JAY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD W. 
Évaluation :
1

The stickey crap all over the window still hasn't been cleaned off they do a poor job of detail at this location one staff member awkwardness makes him an unsure character and rather creepy anyways I'm just going To buy a truck these people act like they loaned you their personal vehicle 🚗 what a joke and listen everyone should be clean shaven when dealing with public Women Included

KATELYN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kamille L. 
Évaluation :
3

The agent at this location needs improvement in her people skills. The number of trucks on her lot apparently is more important than respect for the customer's time. The office area was cluttered and agent was next door. She was however, efficient in the check in process. I will choose a different location for drop off next time.

CAROLYN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wenndy p.  |  Premières impressions 
Évaluation :
5

Staff was always polite and ready to help!

Sherrita W.  |  Expérience générale 
Évaluation :
5

Allow more time instead of just for 8 hours for local.

Harry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greta F. 
Évaluation :
5

Both workers were very friendly and helpful I will be coming back here whenever I need a truck very pleased.

Lucinda A. 
Évaluation :
5

The staff is always very friendly and extremely helpful with assistance every time I go in. A great group of people with great values and customer service.

MORGAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laurence P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MCKENZIE H. 
Évaluation :
5

Very Easy, in and out quick

Jerald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chawna J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
3

Very aggravating to drive off the lot w 1/8 tank of gas. The very first thing I had to do was drive to the gas station. Sales person said “Corporate” only allows them to put in 1/8 tank of gas if a customer returns a truck on empty. Not my problem. Bad customer service

BRADLEY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kenneth G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DUSTIN W. 
Évaluation :
5

The East Alton location is great..... they know what they are doing! The Alton store is a different situation I think it's store 75 the girl there Britney doesn't have a clue what she is doing I spent 2 and a half hours there trying to rent a trailer with a ramp they had 4 of them on the lot she finally sent me to East Alton for the wrong trailer. I was pissed off it's the worst experience ever she makes your company look like a joke!!!

URIAH C. 
Évaluation :
3

Too much going on at once and keep switching representatives making it more lengthy to do your transaction and having to wait forever

Brittany B. 
Évaluation :
5

Very professional

Kenneth F.  |  Premières impressions 
Évaluation :
5

I cant remember their names but it was Sunday morning. they were so nice and helpful. Explained everything to us. I will definitely use this uhaul location any time I need help moving or for storage

breann p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina I.  |  Premières impressions 
Évaluation :
5

Easy check in, thanks!

Cameron F.  |  Premières impressions 
Évaluation :
5

Location was friendly and helpful if a little understaffed

SHAWN S.  |  Premières impressions 
Évaluation :
5

Very friendly and informational!!

Jo G.  |  Premières impressions 
Évaluation :
5

Nice helpful

Theresa W.  |  Premières impressions 
Évaluation :
5

Was excellent and worked with us!!!

chris m.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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