Évaluations des clients U-Haul Moving & Storage of East Brunswick

The requirement of two phone numbers is overkill. I don't carry a phone at all.

Still had a problem trying to Connect the ezpass. Ask them if I can add it to avoid extra charges and she just said “ do it online... “

Easy peasy endeavor. Truck was ready to go when I got there and I was promptly taken care of when I returned

The truck was ready and waiting for us, and was clean

Before I exited the location, I told both the customer rep and the manager that the 'Out' mileage on the rental contract was incorrect and didn't match the odometer reading . They told me they would annotate/correct the contract in the system. However, when I received the final bill via email. the mileage was not corrected. Also, upon return, I sat in the vehicle for 10 minutes waiting to be checked out. No service rep ever greeted me. I searched outside and in the office but could not find any employees. However, I heard 2 or more employees laughing and joking somewhere in the back of the office. Only when I hollered for help did some one come out front to check me out.

Wasn’t able to access immediately or at different times. Had to pay almost double for 5 more feet.

The folks at East Brunswick NJ U-Haul are the best I have ever met or dealt with. If every business had their employees they would be as successful as U-Haul. Jim Mullen, President, Dynacoustics Pro Audio, Old Bridge, NJ

Always great

Better customer service in-person and over the phone. Fast service and general knowledge. More professional look and much more friendlier customer services.

Was supposed to be a one way trip. Made me take it round trip last minute. Had to have someone drive 60 miles to get me. transmission was starting to go. Wouldnt change gears properly. Front seat cushion was bad. Very uncomfortable. Felt like sitting on the bottom. Another customer was there and she was supposed to pick up the day before and the didnt have her rental sent her to delaware and the didnt have it so she was back.

Keep up the good work!

Awesome place, extremely well stocked with all kinds of goodies.

It was not clear when I rented the space that only the second floor was climate control. The entire contents of my unit were damaged wild mold and mildew. The response from the manager was basically, "...tough luck..." The counter help was however helpful.

Even though i did everything online or through mobile, and the instructions said to skip the line and head to the counter, I still had to stand in the line to get the key

Excellent Location

More associates in the store as it was quite a long wait to pick up my reserved vehicle, but the staff is very friendly!!

Friendly and fast!

Staff personnel could be more helpful and professional than just keeping you waiting till they decide to attend you.. And very rude.... I had a very bad experience with them..

Great job!

My original reservation was canceled by uhaul rep bc someone else was paying a much higher rate on a one way. I only found out when I went to try and pickup the truck.

Not over charging the costumers would be a start and a clean truck wooo yo do be good as well

It would have been helpful to get more details about returning equipment using app

The bucket compartment had debris in it from a previous user. Staff at location is slow. Also, I left a popsocket holder in the vehicle. I tried calling 4 different times and couldn't get a hold of any employee. The line kept disconnecting after staying on hold for several minutes.

No improvement everything was perfect!

The truck was clean when we received it however there is a leak and my boxes got wet during transit! In addition, we were told that we could pick up our truck either an hour before or Up to an hour after our scheduled timeslot but we' we're not informed that if we had the 7 AM pick up time that we could not come earlier than that!

Very pleasant . Very organized . Very efficient .

Disaster !!!! Absolute Disaster !!!! I arrived to a Lei Yeung and my nightmare started I was asked to download the APP for safety then the Credit Card machine was like right next to her she kept asking to grab my phone so she can download the APP WTF then I got the key and she pointed me to wrong truck the other worker outside on his smoking break for his second time in 10 minutes was yelling to look at the number on the truck and correspond it with the key I couldn't find the secret code number on the truck then I finally found it above the cab after all that they gave me the wrong truck with no gas compared to my receipt and 10,000 more miles than what my receipt said What a freek show disaster Customer service training needed !!!! I returned the truck to Colleen Ryan and told ger what happened and she said she was crazy too WTF ? Terribly unprofessional fro A to Z

Great employees!! Above and beyond helpful!!

This place was great the staff always friendly and willing to work with you. No complaints from me!

Put some AIR in the trailer tires, please. Yeah, i know i'm supposed to check and obviously i did, but 19 psi and 36 psi are much too low. Are you just going to wait for me to rent everything? Everyone seems busy whenever i am there, so maybe you need to hire more maintenance people or hand out some nice DeWalt air pumps. I'd also like to see a nice large label above the tire listing the air pressure. The existing label with direction to the 1/16" high label on the tire just isn't cutting it.

I did not get what i requested for. I got the bigger truck as they were out of what i asked for. I was nervous driving it.

Mobile pickup would not allow me to get vehicle without 2nd person to verify

Solid.

I would like to thank the young man that assisted me with my storage. It was in the morning I was all over the place but he got me through very handsome respectful young man!!! Customer service was excellent!!

The u-haul storage facility is the best. It took the pressure off our neck after bringing our stuff from Boston u-haul provided us with storage of about 20 days for free. I think this is really remarkable. Thank you u-haul.

The staff at this store was negligent and rude. The store Manager was present and co-signs on this behavior . I am totally dissatisfied with the experience and should have spent my money elsewhere. In these times we are in when you spend your money and time with a business courtesy and professionalism is a must.

So, the setup of the actual office / desk is very strange. You walk in and all you see is boxes but cannot see the desk. So you cannot tell if there is anyone there. Re the truck it had a 1/2 a tank of gas. Not a big issue but strange. The windshield was very dirty and cloudy on the inside. There was cigarette butts and ashes in the ash try. The passenger seat was very dirty.

$22.50 for 6 gallons of gas, plus another $30 fee for about $3 worth of gas. Was on 1/4 when I got it and just below the 1/4 line after. I drove 28 miles and was charged $176??? No way I'd recommend. Other than that, it was a good transaction.

Nothing. It was easy experience. And the employees was very helpful. Thanks

Customer Service representative that helped me Friday was outstanding. She had great product knowledge and deserves to be commended for her superior service and customer experience.

Make sure that if additional equipment is ordered along with the van/truck rental that the additionally ordered equipment (i.e dollies, handtruck, etc.) are in the vehicle as stated in the contract.

not enough furniture movers. employees say they are always out and never had enough.

I will not be using your company ever again and will encourage all others not to as well. The experience was horrible. First tyk switch the location of my truck over 30 miles away the day before a move after a 2.5 month reservation. Then the wrong key is in the lock box which caused an hour delay and still ended up with the wrong truck. And then at drop off I was unable to return because although I was told the new truck would be switched to my account it wasn't. Terrible experience. You take advantage of customers.

Only issue was pickup location was 40 minutes away so took me an extra 1 1/2 hours

I still didn't get my Uhaul receipt and dnk why charged me so much.

The staff is hostile. They couldn't find my online reservation and they did virtually nothing to help me find another rental. I had no choice but to rent a smaller vehicle, because it was too late to go elsewhere.

My experience was great. We had no worries driving long distance, especially because we received a new truck.

I would only recommend because there is no other large local uhaul rental store. My experience was subpar at best. The 2 employees were left stranded because the servers went down. They attempted to call multiple managers, General managers, bosses of those bosses. Not one single person answered or returned their calls. The patrons waiting, at least 15, were growing angrier by the minute and the one girl working was highly rude to them. At one point I was standing in front of her and she was trying to help me, she was flippant and agitated. A man behind me was complaining and she uttered under her breath, you can just go suck yourself. .....Very nice.... The employees had zero idea how to handle this situation and there was absolutely no back up resolution. This was completely unacceptable. I was supposed to have my truck rented at 9am and instead did not leave the store until 10:30. I was only 3rd in line when the store opened. I can only imagine how long it took for those behind me. This needs to be addressed immediately! Frankly, I believe in deserve to be paid for my time in this case. I was trying to keep other customers and the employee calm at the same time. Unacceptable!

The system was down. I waited for 2 hours. Terrible issues that need to be addressed.

Staff was rude. Did not make the check in process easy

Need more employees, dropped equipment off and it was never "returned" called store never got through, called customer service was on hold for over 40 min and then said it was still being shown as "out" that i needed to go back to the location, at the location for over an hour because only two people working.

That woman Jacky that works there has very very poor customer service. She was very rude and unprofessional, and very inconsiderate.

All worked very well....thank you

Everything went well, truck was ready and clean.

I reserved a van for a 6 AM pickup however your 24/7 system told me I had to wait until the store opened at 7 AM. Not a major issue but it would have been preferable to get an early start to my day as I had intended.

Great experience

Maintain your current level of excellence.

I gave the representative feedback on the user experience. For example, I shared I was experiencing play and knocking in the steering wheel column. And experience with braking systems sponginess while depressing the brake pedal. All feedback was intended to help with the operational safety for both the driver and U-Haul franchise owner. As a Disabled Military Veteran it would have been nice to receive a Military Veteran discount as a sign of appreciation for the many Veterans that use their services.

Overall experience was above average as inside location is clean, well stocked, got equipment in timely manner, etc..and van was nice. However, do not preach Covid protocols and yet when I get in the van, there is a water bottle cap in the console, peanuts on the floor and the seats have not been vacuumed. Cigarette butts all on the ground outside of side garage door where I was walking to inspect vehicle, some still smoldering, etc.. And simply, employees need to be nicer, not kiss ass, just nicer. I will leave it at that.

The mobile check in and check out process is a painful one I rent cars weekly and it is a much simpler process. There should be a discount for doing alll the work of the employee. Very disappointed and much less efficient that going inside to check in and out.

I don’t understand why when I canceled my unit early in the next billing cycle that a prorated refund couldn’t have been returned to me.

Clean the inside of truck, windshield was very hard to see out of.

I booked a uhaul to pick up in the morning prior to the location opening as they advertise on their website. I checked in when I got there to find out that I couldn't pick it up without speaking to a representative and had to wait 1.5 hours until they opened. When I called customer service, I found out that they had already rented out the uhauls that had that capability which meant they knew in advance that I would not be able to pick it up at the time I had booked but didn't bother to contact me. When someone finally arrived at the time of opening, they were incredibly rude to me even thought I had waited hours after my appointment time. In the uhaul, we brought wipes to clean the steering wheel, seats, etc due to COVID and it was FILTHY, which leads me to believe they don't clean in between customers and certainly aren't sanitizing as they report they are for coronavirus. Overall, it was a terrible experience that made my move extremely stressful.

Explain what the current check back in process is. Be available to explain questioned charges. Don't switch vehicles last moment so that you don't see what the initial odometer meter read.

I rent here often and I ALWAYS have a great experience!!!

the staff was so friendly and made me feel really good after i left.

Nothing to improve on, service was excellent and staff was friendly and knew their equipment and helped get me in and out.

Good vans

Very convenient facility ,and the Manager colleen she is phenomenal doing Great job she run very professional operation , she was very helpful all the time to me and to my friend and to my family,and I like to thank her personally

Colleen and her staff were awesome- professional, efficient, friendly...they went above and beyond good service, but were also very caring during this difficult time. My son and I send them a heartfelt thank you! 💐

Very helpful staff also equipment was clean

Over priced ! Won’t be using U-Haul or their storage again !

For 6 years every month on time I paid my bill. I lost the key I was given because I never went to the unit. When I asked to get in you told me to hire a locksmith. That cost me another $120 because you refused to let me in. Yet if I stopped paying for the unit I’m sure the magical extra key would have appeared. So unfair and unethical. We are living in a time right now that requires extra kindness to people not creating more stress and de stress. Yeah you’re facility is ok but as people you fail miserably.

Access sliding door broken making it difficult for moving items. Temperature always at least 80 degrees. Unfriendly office staff.

Jackie was helpful and made my move-in experience less stressful. She explained the process in detail. Storage room was clean and it is comforting to know that my things will be safe and secure.Thanks

It was a great experience. No complaints.

Best U Haul i have ever worked with

Are very thorough with all they do

Great helpful service

Good storage, good people

Colleen is Amazing. Very friendly and caring. Uhaul is very lucky to have her.

Knowledgable staff

Jackie is very courteous and professional! Was very helpful to answer all my questions and show me Storage Unit and also truck rental too!! Have been customer at East Brunswick/ over the years.

well run and easy rentals

Colleen: She had answered my questions regarding dropping off the trailer. She was informative, polite, engaging. I rate her a 10--great Cust Service. Company fortunate to have her on staff.

The only issue I had was with information using the dumpster. I was told it was not available for use, but it's listed on the price menu in the store?? I couldn't get a clear answer on this question

The facility was clean and well maintained. Some staff members were extremely rude and unfriendly, however, the other staff members were friendly and helpful.

Pleasure doing business with you. Will be back if future storage needs arise

Jackie was extremely helpful as was Fred

The only issue I got, was that I didn't took the insurance for the storage, and the unit what I had, the water gets under the walls and damaged part of my furniture, tks to Jacky she tried to fix it.

All staff was very helpful and I needed assistance and storage unit was clean n dry.

clean nice place, unit clean, staff friendly

Great service and nice people

The female worker in this location was so nice, helpful and knowledgeable and was a pleasure to work with. I highly recommend her.

the young lady that helped us was extremely knowledgeable of available units and was extremely helpful

Lai was very friendly, and was very clear and thorough with instructions

The service was good, but I rented a 10x10 storage unit that was actually 9x9 when measured. Doesn’t seem like much, but in terms of volume it can be significant and you don’t get what you pay for.

No complaints

Outstanding customer service I began my day renting a uhaul from this location . Michael Was great very professional and courteous. I ended my day with renting a storage unit from this facility. 5 sta

Everyone was helpful and a pleasure to deal with. The storage area is clean and convenient. So far, I am very pleased.

Thank you!

Staff pleasant and helpful - positively will recommend to others..

even though that office is busy, the staff is friendly knowledgable and efficient

Chinese lady Did all her best not to rent me the truck because I know her from other job she is very races and Very unprofessional Are usually rent every three months Not anymore

Worst experience ever, the unit got infested with rodants that made a nest in my sofa and had babies and poop all over my stuff to the point I had to just tell the office to deal with it. Nasty!

I am VERY upset WITH YOUR facility, my items were INFESTED WITH rodents SEVERAL ITEMS and my new mattresses discarded, filed INSURANCE claims, they denied them...I demand every dime I spent & lost $

Thank you for being informative and patient. I appreciated the time you took to explain the cost involved in the storage rental and truck rental. Great job! Catherine

Very knowledgeable and understanding crew

Very friendly and efficient

I would certainly return.

Ashley was very very helpful

Easy, good price, professional. And Fred, the manager, very nice and kind

The office staff was very helpful every single time I would need them. And the storage facility actually smelled like flowers! It was so clean at all times.

The staff were very helpful professional and courteous, The manager Mr kalmid extend the extra effort to make sure any concerns you have about your property is addressed. Excellent storage

I would recommend checking units prior to sending threatening letters about liens. We clearly informed you the unit was vacant however your office staff needs to pay more attention and close accounts.