Customer Reviews for U-Haul Moving & Storage of East Brunswick

Évaluation :

5

Very easy to find

Évaluation :

5

I would advertise options for one-way moving.

Évaluation :

5

The only issue was the pickup truck smelled like cigarettes really bad

Évaluation :

2

New employee. Customer service sucked.

Évaluation :

5

Staff was very friendly and helpful, facility is clean.

Évaluation :

5

excelent and fast services

Évaluation :

3

It was a busy morning when I arrived. The ladies were very helpful and courteous.

Évaluation :

3

Better, more coordinate checkout process amongst site employees: After we completed the paperwork for a 1-day rental and were walking out the door we were stopped because one of the employees (an older blonde female) stated they needed the truck we were scheduled to utilize for another customer the next day (Saturday) which made no sense to me because we were scheduled for Friday (12 hours). We were given a larger truck (no extra charge) which we didn't need, confusion on keys for vehicles, blankets and hand truck had to be moved between vehicles, etc. We were delayed for about 30 minutes at departure. Check-in was no issue.

Évaluation :

3

The product that was reserved was not available upon my arrival. The manager knew this ahead of time and didn't call me to let me know. The manager was rude and pretty much to me to accept the delayed rental or she would just give it to someone else, and received no compensation for not having it available.

Évaluation :

3

Try to help customers

Évaluation :

5

Holly and Coleen, you can not do better than them

Évaluation :

5

I don't carry a cell phone. That prevents me from taking a picture of my drivers license

Évaluation :

4

Overall the exoerience was excellent. My only minor complaints were: 1. Some of the furniture pads I rented were wet from condensation. 2. The steering wheel of the truck was crooked to the left but it was still drivable. Other than that, I'd definitely use uHaul again for any moving or hauling needs.

Évaluation :

5

Customer service it was perfect and she was so nice and kind

Évaluation :

5

Snow seriously blocked outdoor storage entrance. It would have been helpful if during booking, we were notified of this possibility and that UHaul would not be responsible for clearing the snow.

Évaluation :

2

Hello, First I received call from Mike offering $.59 per mile because he needed to modify my drop off location to be as the pickup location, but at the location I had to pay $.99 per mile. Secondly, I dropped off the truck at 7pm and called customer service because when Attempted to checkout online, the share my location wasn't working, so I spoke with representative and they annotated my account that I returned the truck at 7pm sameday. Despite that I found contract email saying that truck was returned next day 7am!! Really!!!

Évaluation :

3

The 5x9 trailer I rented had some debris left over from the prior renter. Not too much but enough requiring a sweeping when I got home. The trailer was also "dragging" at times and I can feel it from the car. Fortunately I only needed for a short local trip, so not a huge problem.

Évaluation :

5

I only needed a van for a few hours and everything went well. There was a discrepancy in the mileage on my contract and did have to go into the shop to tell them. That got fixed in a few minutes by taking a cell phone photo and sending it and contract got changed.

Évaluation :

5

Good service at all

Évaluation :

5

Excellent service 👏

Évaluation :

4

MAKE SURE THAT THE SIDE DOOR WORKS PROPERLY

Évaluation :

2

The truck did not start multiple times when trying to leave the drop off location and again when leaving the gas station to the point that we almost had to be towed away but while calling the truck service number we were finally able to start the car again. The windshield wipers needed to be replaced. I scheduled for pickup at 9:00 am and I didn't get the truck until past 9:30 after waiting in line and doing the check-in process even though I did the whole process online beforehand to save time. When I dropped off the truck and asked what to do the employee at the desk simply said he didn't know and to ask the worker that was outside cleaning the cars. Not sure if this is how all UHaul experiences are, but as my first time using their services I was very disappointed.

Évaluation :

1

Very disappointed in the manager of this uhaul location . I spoke to her to tell her I replaced the gas I used AND was still charged. She told me I should have taken a picture of the gas gauge. I sent her proof/ copy of my crust card statement showing the gas charge . It's a pandemic people !!! And this is how you are treating people. CUSTOMERS BEWARE OF EXTRA CHARGES IN YOUR BILL AND STAY AWAY FROM UHAUL EAST BRINSWICK

Évaluation :

4

A little bit of more customer service

Évaluation :

5

N/A. Very satisfied

Évaluation :

5

I revived a text message that my truck needed to be returned at 3 when I had left the facility and uploaded photo of mileage and inspection it was 11:43 . I got to the Uhaul at 11 but by the time I was checked in and completed upload of photos for mileage it was 11:43. The clock for the rental should start after you upload your photos of the mileage and inspected veh . This is the only thing I would change . I did not get charged extra but was worried I would not make it in the 4 hour window that started at 11

Évaluation :

5

Continue to provide excellent & truthful customer service

Évaluation :

5

S.O.

Évaluation :

5

Fix 12V lighter outlet in the truck DC

Évaluation :

4

Nothing everything was good

Évaluation :

2

Ordered a furniture dolly to rent. When I went to the store I was told they do not have any furniture dollys to rent but do have ones to buy. Doesn't make any sense. The rep should have taken one of the dollys for sale and used it to rent. Now you would have one to rent like the web site says

Évaluation :

5

Very good experience! Staff was extremely professional and accommodating! Will continue to patronize this establishment for all my moving needs!

Évaluation :

3

The agent who rented the equipment was extremely rude and had no customer service skills. She acted like she was doing me a favor. Was extremely unprofessional

Évaluation :

5

I was hesitant at first to rent from this location because of the reviews. But due to the size truck I needed it was the location available. I'm glad I did. Clean, clean and curtious service. We were in and out in 10-15 mins. I will definitely recommend. Merci.

Évaluation :

5

Each and every time I make my monthly payments, whom ever it is that I speak with is ALWAYS friendly and courteous! They've helped me many times throughout the years... Thanks staff at EB U-Haul moving and storage! Evonne B

Évaluation :

5

Excellent service at this location

Évaluation :

2

Staff inside was friendly. Truck wasn't full on gas(needle barely at F). Used masks were inside of truck, and back bed was dirty. I accepted it as is and returned it fueled, and the woman who took care of my return was extremely rude claiming I made the truck dirty. Moreover, my bill was 108, yet I have 110$ in charges now ? I have reported the fraudulent charges to my credit card company and will never do business with you guys again.

Évaluation :

5

Great service

Évaluation :

5

Smooth Transaction Thanks

Évaluation :

3

At first, when I dropped off the truck they did not want to except it from another location. They refused and said I needed to return the truck to my initial pick up location. Once I Showed them the paperwork that stated drop off was at East Brunswick and they looked over the paperwork then they excepted the truck.

Évaluation :

5

The staff was great and most helpful!

Évaluation :

5

Your people are always polite, friendly and helpful.

Évaluation :

5

.

Évaluation :

5

Give discount for returning 12 ours early, when governor declares state of emergency to get off road.

Évaluation :

5

The truck exhaust and engine or very loud and it sounded like the brakes are metal to metal

Évaluation :

5

Very Quick pick up very quick drop off extremely helpful employees I would recommend and definitely use again great way to run a business keep up the good work

Évaluation :

1

The person who took care of my return was really rude and racist. Rather than talking nicely to a customer, she said some really bad things and said some racist things as well. I would never rent another U-Haul or recommend anyone to rent from this location.

Évaluation :

5

I also rented a van at Home Depot. Total cost was 26,00 $!!!!!!!!!! I won't be renting from you in the future. On the positive side, the person who helped me was very nice.

Évaluation :

5

Always helpful and responsive Excellent ending with Jackie during final days

Évaluation :

5

The front desk personnel was very helpful and knowledgeable.

Évaluation :

4

We found the facility & staff were great . I would recommend it to people with the disclaimer that the rates are very very high & your charge even more for 24 hr access which other places don't do.

Évaluation :

1

Wasn't able to access immediately or at different times. Had to pay almost double for 5 more feet.

Évaluation :

5

The folks at East Brunswick NJ U-Haul are the best I have ever met or dealt with. If every business had their employees they would be as successful as U-Haul. Jim Mullen, President, Dynacoustics Pro Audio, Old Bridge, NJ

Évaluation :

1

It was not clear when I rented the space that only the second floor was climate control. The entire contents of my unit were damaged wild mold and mildew. The response from the manager was basically, "...tough luck..." The counter help was however helpful.

Évaluation :

2

Staff personnel could be more helpful and professional than just keeping you waiting till they decide to attend you.. And very rude.... I had a very bad experience with them..

Évaluation :

5

This place was great the staff always friendly and willing to work with you. No complaints from me!

Évaluation :

5

I would like to thank the young man that assisted me with my storage. It was in the morning I was all over the place but he got me through very handsome respectful young man!!! Customer service was excellent!!

Évaluation :

5

The u-haul storage facility is the best. It took the pressure off our neck after bringing our stuff from Boston u-haul provided us with storage of about 20 days for free. I think this is really remarkable. Thank you u-haul.

Évaluation :

1

Staff was rude. Did not make the check in process easy

Évaluation :

3

I don’t understand why when I canceled my unit early in the next billing cycle that a prorated refund couldn’t have been returned to me.

Évaluation :

5

Very convenient facility ,and the Manager colleen she is phenomenal doing Great job she run very professional operation , she was very helpful all the time to me and to my friend and to my family,and I like to thank her personally

Évaluation :

5

Colleen and her staff were awesome- professional, efficient, friendly...they went above and beyond good service, but were also very caring during this difficult time. My son and I send them a heartfelt thank you! 

Évaluation :

5

Very helpful staff also equipment was clean

Évaluation :

2

Over priced ! Won’t be using U-Haul or their storage again !

Évaluation :

1

For 6 years every month on time I paid my bill. I lost the key I was given because I never went to the unit. When I asked to get in you told me to hire a locksmith. That cost me another 120 $because you refused to let me in. Yet if I stopped paying for the unit I'm sure the magical extra key would have appeared. So unfair and unethical. We are living in a time right now that requires extra kindness to people not creating more stress and de stress. Yeah you're facility is ok but as people you fail miserably.

Évaluation :

3

Access sliding door broken making it difficult for moving items. Temperature always at least 80 degrees. Unfriendly office staff.

Évaluation :

5

Jackie was helpful and made my move-in experience less stressful. She explained the process in detail. Storage room was clean and it is comforting to know that my things will be safe and secure.Thanks

Évaluation :

5

It was a great experience. No complaints.

Évaluation :

5

Best U Haul i have ever worked with

Évaluation :

5

Are very thorough with all they do

Évaluation :

5

Great helpful service

Évaluation :

5

Good storage, good people

Évaluation :

5

Colleen is Amazing. Very friendly and caring. Uhaul is very lucky to have her.

Évaluation :

4

Knowledgable staff

Évaluation :

1

Jackie is very courteous and professional! Was very helpful to answer all my questions and show me Storage Unit and also truck rental too!! Have been customer at East Brunswick/ over the years.

Évaluation :

5

well run and easy rentals

Évaluation :

5

Colleen: She had answered my questions regarding dropping off the trailer. She was informative, polite, engaging. I rate her a 10--great Cust Service. Company fortunate to have her on staff.

Évaluation :

4

The only issue I had was with information using the dumpster. I was told it was not available for use, but it's listed on the price menu in the store?? I couldn't get a clear answer on this question

Évaluation :

4

The facility was clean and well maintained. Some staff members were extremely rude and unfriendly, however, the other staff members were friendly and helpful.

Évaluation :

5

Pleasure doing business with you. Will be back if future storage needs arise

Évaluation :

5

Jackie was extremely helpful as was Fred

Évaluation :

5

The only issue I got, was that I didn't took the insurance for the storage, and the unit what I had, the water gets under the walls and damaged part of my furniture, tks to Jacky she tried to fix it.

Évaluation :

5

All staff was very helpful and I needed assistance and storage unit was clean n dry.

Évaluation :

5

clean nice place, unit clean, staff friendly

Évaluation :

4

Great service and nice people

Évaluation :

4

The female worker in this location was so nice, helpful and knowledgeable and was a pleasure to work with. I highly recommend her.

Évaluation :

5

the young lady that helped us was extremely knowledgeable of available units and was extremely helpful

Évaluation :

5

Lai was very friendly, and was very clear and thorough with instructions

Évaluation :

3

The service was good, but I rented a 10x10 storage unit that was actually 9x9 when measured. Doesn't seem like much, but in terms of volume it can be significant and you don't get what you pay for.

Évaluation :

5

No complaints

Évaluation :

5

Outstanding customer service I began my day renting a uhaul from this location . Michael Was great very professional and courteous. I ended my day with renting a storage unit from this facility. 5 sta

Évaluation :

5

Everyone was helpful and a pleasure to deal with. The storage area is clean and convenient. So far, I am very pleased.

Évaluation :

5

Merci.

Évaluation :

5

Staff pleasant and helpful - positively will recommend to others..

Évaluation :

5

even though that office is busy, the staff is friendly knowledgable and efficient

Évaluation :

1

Chinese lady Did all her best not to rent me the truck because I know her from other job she is very races and Very unprofessional Are usually rent every three months Not anymore

Évaluation :

1

Worst experience ever, the unit got infested with rodants that made a nest in my sofa and had babies and poop all over my stuff to the point I had to just tell the office to deal with it. Nasty!

Évaluation :

1

I am VERY upset WITH YOUR facility, my items were INFESTED WITH rodents SEVERAL ITEMS and my new mattresses discarded, filed INSURANCE claims, they denied them...I demand every dime I spent & lost $

Évaluation :

5

Thank you for being informative and patient. I appreciated the time you took to explain the cost involved in the storage rental and truck rental. Great job! Catherine

Évaluation :

5

Very knowledgeable and understanding crew

Évaluation :

5

Very friendly and efficient

Évaluation :

5

I would certainly return.

Évaluation :

5

Ashley was very very helpful

Évaluation :

5

Easy, good price, professional. And Fred, the manager, very nice and kind

Évaluation :

5

The office staff was very helpful every single time I would need them. And the storage facility actually smelled like flowers! It was so clean at all times.

Évaluation :

5

The staff were very helpful professional and courteous, The manager Mr kalmid extend the extra effort to make sure any concerns you have about your property is addressed. Excellent storage