Customer Reviews for U-Haul Moving & Storage of East Brunswick

Évaluation :

5

Fantastic customer service experience. Would highly recommend this site. Agent walked me through each step of the way from hooking up to disconnecting the equipment. Show tips that made work easier and less painful, he even swapped out my connector when it was faulting .

Évaluation :

5

Great service

Évaluation :

5

All is well

Évaluation :

5

I'm a frequent customer at this U-haul. Super friendly staff. Quick and efficient in and out!

Évaluation :

4

I believe his name was Kyle, he was very helpful , explained all the steps for using the car dolly and helped me with my questions. wry professional and informative - welcoming person and had a great attitude.

Évaluation :

5

Nothing. If you have a choice, use the Rt 18 East Brunswick NJ U-Haul for moving and storage needs. Manager Kyle Fertita is the best, goes above and beyond to help, and he runs the best staff. Highly recommended. J. Mullen, Dynacoustics Pro Audio

Évaluation :

5

I reserved my 5x9 trailer online, went to the store location at the scheduled time and was in and out in 15 mins. Great experience. The gentleman helping me was thorough, knowledgeable and kind. Can't ask for much more than that.

Évaluation :

1

clean your truck, repair the doors so they close right

Évaluation :

4

The truck could have been cleaner. I left it cleaner than I found it. There were small broken parts that I did not claim when I drove off, but they were not held against me upon return...so that is good. It's been several days since and I still have not been contacted about tolls. I was advised to drive through easy-pass, and they would bill me later. I didn't like that, and I am not looking forward to what they will charge me. People were profession, cordial and efficient. Easy in, easy out. All in all, it got the job done faster than I expected, and I would do it all again.

Évaluation :

1

Make the mobile check in more customer friendly. It took 30 min to approve my license because it "couldn't be read". Every pic I took I could read forwards and backwards with 1 eye. Also the truck key wouldn't work unless I turned the ignition a certain way with it? Was that included in the 73 dollars I paid too?

Évaluation :

3

Dark by outside storage unit drop my keys could not find for hours

Évaluation :

5

Michael was a pro .. helped me every step of the way

Évaluation :

5

Kyle was awsome! Great experience!

Évaluation :

5

What can I say they are a first rate facility. Service, personality friendly GREAT SHOP!

Évaluation :

1

This is the second CRV on which I had Uhaul install a hitch this time I have to return as the bolt that attaches to the tow loop is only hand tight nad one of the push pins is missing. I am hoping that the other bolts were tightened properly.

Évaluation :

5

Excellent service at the counter. Had a minor issue with light hookup on trailer and they helped fix it and even save me money as we switched to a smaller trilailer.

Évaluation :

5

The staff was friendly and knowledgeable. The work was started on time, and completed in the time promised.

Évaluation :

5

I traveled only 12 miles and was required to "fill the tank". I put 2,5 gallons of fuel in. The gas gauge didn't move from the time I got in the truck to the time I finished using it however I would have thought that maybe I would have put 1 gallon of fuel in. It's the only negative however the staff at this location were fantastic and friendly.

Évaluation :

5

Always a great experience here.

Évaluation :

5

Very friendly staff and location manager. Professional, helpful, and knowledgeable when asked questions. Great experience

Évaluation :

1

We were charged for gas even though we stopped to fill the gas at the gas station next to the uhaul return center and provided gas receipt

Évaluation :

5

I did not catch the names of the people working on Sunday. However they were top notch. VERY friendly and helpful. Pleased with this type of customer service, A++++!

Évaluation :

3

be more transparent about the hidden fees( vehicle ins. tax, rental car tax) was annoyed that the bill wasn't just the daily rate plus milage.

Évaluation :

3

The woman that checked me out accused me of damage that was not there and that I did not do. She also accused me of not returning the truck with a half tank of gas. The other two gentlemen agreed that there was no damage and I returned the vehicle with more than a half tank of gas. The truck had a dirty used face mask in it as well. I would like to speak with Kyle ferlita the mgr

Évaluation :

5

Installed great but I was given a price on $95 per hour, which was fine. My estimate was 1,6 hours in case any issues. It was done in half hour and still charged for 1,6 hours. I was given excuses after excuses why it was so much.

Évaluation :

5

The guy who took care of me was attentive and on point

Évaluation :

4

Lower your miles coverage price

Évaluation :

5

I scheduled a trailer hitch installation in Trenton, NJ and paid for it online. When I arrived at the scheduled time I was told that this facility does not install hitches. My money was refunded and I had to reschedule the installation in East Brunswick, NJ.

Évaluation :

4

The people working at this location were friendly , knowledgeable, and helpful.

Évaluation :

5

Your staff at the East Brunswick facility have been very helpful. I want to esp. mention Lai. When I lost my gate card, Lai helped with a copy of it. She was always nice and courteous. We also want to thank Kyle and your front people for the attention he and they had given to us. Kyle helped us with pro-rating the charges since we have only used two or three days of the following month. We felt safe at the storage space that we rented. The after - office hours access to the storage has been a tremendous help to us. We want to thank all of U-Haul's friendly staff.

Évaluation :

4

Try for new light kits to be installed at the same time the hitch is put on, so customers don't have to make so many arrangements between dealers themselves. Perhaps try to provide more (brief) information to customers on driving with hitches and/or a 1-800 safety number they can call if there are any questions, issues, or emergencies on the way. Bigger trucks should come with their own free/included/complimentary dolley or moving cart, or some free packing materials! Handle customer complaints, reimbursements for repairs quickly and efficiently UNLIKE Budget does. Maybe have roadside rest areas/centers/buildings designed mostly or entirely JUST for UHaul customers where they can refuel themselves and their vehicles, shop, get mechanical assistance, repair/replace tires, etc.

Évaluation :

4

Rien

Évaluation :

5

Asian woman was very helpful, explained everything to me and was knowledgeable about cars too she came out to help us connect the trailer. Thank you for the great and easy experience.

Évaluation :

2

I believe paying a whole month when only 4 days of the month was used in a subsequent month is unjust. It should be prorated or a truck on move out should be discounted. As such, I wouldn't recommend uhaul's storage as I know there are facilities that prorate monthly rent upon move out

Évaluation :

5

I had my storage unit for 10 years and never had any issues with anything. Very secure, clean and well lit. I would not hesitate to recommend this facility or to use it again myself if need be.

Évaluation :

5

S.O.

Évaluation :

5

The representatives who helped us were very informative, helpful, and hilarious! They were able to hold a truck for us in desperate need until we made it to the store and when we got there they treated us with kindness and their great personalities really made our night.

Évaluation :

1

After purchasing the insurance, I was still charged for keys being locked in truck. I was overcharged for the vehicle.

Évaluation :

4

Nothing bad to say about this location specifically but in general the cost of an auto transport used to be 60 % less that what it is today. $800 bucks is a ripoff when less than a year ago it was $350 for the same beat up trailer.

Évaluation :

5

My experience was quick and easy.

Évaluation :

5

The staff at 397 State Rte 18 are helpful . The one young lady draw a picture so it would help me ! Thank you !

Évaluation :

5

There was confusion re: storage, but Jackie got it all straighten out! She's the best.

Évaluation :

2

I was unable to use the 24/7 feature because the location did not leave the key in the lockbox for me. I had to call customer service and spend about an hour to get a new vehicle assigned to me. Very disappointing.

Évaluation :

5

people inside were friendly and got us on our way quickly.

Évaluation :

5

Everything was ready to go - - great service

Évaluation :

5

Nothing everything was great

Évaluation :

1

additional staff support at front desk

Évaluation :

5

The woman who helped me pick up the trailer was very informative and set me up. When I dropped off the trailer, the gentleman was great.

Évaluation :

1

I rented a car trailer with a 10 foot U-Haul truck. The associates at East Brunswick location just used the tire straps to secure the vehicle and never connected the chains to the axles of the vehicles. I drove to Harrisburg with the vehicle not being completely secure. I would not rent a truck or trailer from this location again.

Évaluation :

5

Rental equipment was very good and uhaul personnel also very good….

Évaluation :

5

Rep was very helpful and it made all of the diffrence

Évaluation :

5

Staff at the counter were very warm and accommodating. All in all the online system was quite smooth , Vehicle Drop off was quick and easy. Will definitely recommend.

Évaluation :

1

I was overcharged relative to what I was quoted despite driving fewer miles

Évaluation :

3

Poor customer service, here the keys go find the truck. Didn't go over anything about the truck. Or anything. Truck was at 1/4 tank. What if I need to go someplace and I didn't have the time to gas up? Should have been closer to fill than to empty There is more but I can't be bothered as I wasted one day because I didn't get there right truck

Évaluation :

5

The service was great. The staff was always very friendly and helpful. The premises were always clean and safe.

Évaluation :

5

Kyle was awesome! Super helpful and professional.

Évaluation :

5

The staff member that helped us Friday evening was kind and helpful.

Évaluation :

5

The move in experience very easy access all right got the light on here come

Évaluation :

5

😄

Évaluation :

5

Holly was amazing more employees like her this company is going to above and beyond it’s expectations

Évaluation :

5

Thank you for your service in the time that I needed it.

Évaluation :

1

I reserved the unit on line - but after driving two cars full of boxes, paying the rental and walking to the unit we were told there was no unit available. They did not offer a discount or a larger unit at the same price, so we went to Cube Smart where they were much more flexible and the units are better looking.

Évaluation :

1

I reserved my unit on line three days prior. When I arrived with two cars full of boxes it took them 30 minutes and a walk to the unit to realize the unit was already rented. They had no unit of the same size available and did not offer me a discount or larger unit at the same price. We went to Cube Smart where they were much more flexible.

Évaluation :

5

I currently rent three storage units. I have never been disappointed in the service I receive.

Évaluation :

5

Have used U-Haul's rental services before and have had only positive experiences. Keep up the good work.

Évaluation :

5

Only thing that I didn’t like was they didn’t mention that I can get the first month free when I rented the truck

Évaluation :

5

Your facility is clean and well lit. Everyone I have ever dealt with was always very polite and professional!! Great service!!

Évaluation :

5

the guy that helped me was great. I wish he worked for me

Évaluation :

5

I'm very satisfied with the level of service and security provided by U-Haul during the years I received their employees. I certainly will recommend anyone looking for service from the U-haul of East Brunswick.

Évaluation :

5

helpful and friendly staff

Évaluation :

1

Safety matter . Sent several photos .. Lightning from a storm and a motorvehicle accident in near by ; cause (?) The facility had electric security gate issues. Summer July ~August year 2021 . The individuals employees are fabulous. I believe they tried their best to rectify the electric security gate matter .

Évaluation :

5

Maybe have more staff to assist in picking up calls. It takes a long time to speak to someone at the location because the one person is always busy attending customers at the store.

Évaluation :

4

The prices per month are very high since I last used it a few years ago. I think they should give you a break if you have the unit longer than a month or two. Especially if it last a year or more. That's t b d only problem I have. Thanks

Évaluation :

4

This location is very busy but the staff do their best to help you out. I had a good experience with East Brunswick Uhaul

Évaluation :

1

There is an Asian lady that works there that is SUPER rude. She wouldn't look at us the entire time she dealt with us, we reserved a unit on the first floor and they told us that our reservation did not exist in the computer and that we would be on the second floor in a smaller unit than the one I needed. I drove all the way from NC to NJ anticipating my unit to be ready and was told it was not. THEN I was told that the person who had received my reservation cancelled and it was now available. It was a nightmare. I will not be recommending their services to anyone EVER

Évaluation :

1

I reserved a storage unit on line and It stated first month free. I get to the place and they tell me no. I rented a trailer from Florida to here and it was with in the 2 year frame. It was July 13 2021. Manager knows it all. Why doesn't she know that. My other email is Anthonygadget@aol.com

Évaluation :

5

rep was extremely knowledgeable and helpful

Évaluation :

5

Management at the storage facility were extremely professional, friendly and helpful. I definitely would recommend the storage U-Haul business.

Évaluation :

5

From the minute we met Jackie in early June as we shopped around for prices, to the final paperwork and signing with Colleen, the service was excellent. We could have gone with another facility (Cube Smart in East Brunswick), but chose UHaul because of the initial contact with Jackie. Cube Smart offered on month free and Colleen honored that when she gave me my final price. I would definitely use UHaul again. Kudos to you for hiring Jackie and Colleen as your employees. They represent UHaul well.

Évaluation :

2

The wait in the office is usually a long wait. I have been there more than once and its the same long wait. I tried calling on the phone before I book but no answer. The unit I rented yesterday the shutter does not working properly I has some issue where it doesn't slide up and down well. I was not able to tell them because they were close. I tried calling this morning to report it as well as ask about items I left in the truck. When I went to collect the item from the truck I didn't take the opportunity to report it as I was rushing to catch a flight.

Évaluation :

5

My overall experience with the East Brunswick U-haul facility was pretty good and if I need additional storage or rental uses I would consider this U-haul facility.

Évaluation :

3

Did not found the chinese lady at the front desk particularly helpful and found her hard to understand. She was somewhat abrupt and was not very patient in terms of explaining everything. Overall, facility did its job as necessary. Would have liked to know prior that i was loading things on to the second floor.

Évaluation :

5

Very friendly staff. Extremely helpful!

Évaluation :

5

You need larger units.

Évaluation :

5

Colleen was just the best .. she handled everything as if we were old friends . Very knowledgable, caring but business like ar the same time ..I called later with a question and she must have memorized my number when she picked up and said Hi John ..I'd love to see her rise high in the U haul company chain of command ,AA ++

Évaluation :

2

When I first got there my code didn't work, had to drive to the office, the lady who helped me told me I made my reservation online so I didn't have to come in office even when I told her why I came into the office!! went back down code was still saying denied, I got in only because someone else uses there code to go inside building! Also the place is very untidy and look unsafe! I don't think I will stay long storing my stuff there.

Évaluation :

1

The day we rented & needed to drop everything off a storage the whole system was down for the storage unit, which was fine. The women working there was very helpful & got everything set up to the best of her abilities. The following day however, she left nothing there for the new worker to finish setting up my account or anything. The women working on Sunday was the rudest most incoherent employee I've ever met. She called me & told me to come back to the store, which I was told I didn't need to do, didn't understand a word I said. Called me stupid in front of other customers & I still have no idea if anything is even set up correctly. When I got there she made me wait 10-15 minutes because she was on a personal call talking badly about the store to her friend. The whole experience was less than satisfactory.

Évaluation :

5

Staff was very friendly and helpful, facility is clean.

Évaluation :

5

Snow seriously blocked outdoor storage entrance. It would have been helpful if during booking, we were notified of this possibility and that UHaul would not be responsible for clearing the snow.

Évaluation :

5

Each and every time I make my monthly payments, whom ever it is that I speak with is ALWAYS friendly and courteous! They've helped me many times throughout the years... Thanks staff at EB U-Haul moving and storage! Evonne B

Évaluation :

5

.

Évaluation :

5

Always helpful and responsive Excellent ending with Jackie during final days

Évaluation :

5

The front desk personnel was very helpful and knowledgeable.

Évaluation :

4

We found the facility & staff were great . I would recommend it to people with the disclaimer that the rates are very very high & your charge even more for 24 hr access which other places don't do.

Évaluation :

1

Wasn't able to access immediately or at different times. Had to pay almost double for 5 more feet.

Évaluation :

5

The folks at East Brunswick NJ U-Haul are the best I have ever met or dealt with. If every business had their employees they would be as successful as U-Haul. Jim Mullen, President, Dynacoustics Pro Audio, Old Bridge, NJ

Évaluation :

1

It was not clear when I rented the space that only the second floor was climate control. The entire contents of my unit were damaged wild mold and mildew. The response from the manager was basically, "...tough luck..." The counter help was however helpful.

Évaluation :

2

Staff personnel could be more helpful and professional than just keeping you waiting till they decide to attend you.. And very rude.... I had a very bad experience with them..

Évaluation :

5

This place was great the staff always friendly and willing to work with you. No complaints from me!

Évaluation :

5

I would like to thank the young man that assisted me with my storage. It was in the morning I was all over the place but he got me through very handsome respectful young man!!! Customer service was excellent!!

Évaluation :