Customer Reviews for U-Haul Moving & Storage of East Brunswick

3 450 évaluations

397 State Rte 18   East Brunswick, NJ 08816
(Located just south of West Ferris Street)

(732) 254-9148

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(732) 254-9148

397 State Rte 18
East Brunswick, NJ 08816
(Located just south of West Ferris Street)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly R.  |  Premières impressions 
Évaluation :
5

Maybe a little further information on returning truck after closing time

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MINA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rahul K. 
Évaluation :
4

We were charged extra 14 $for safe move that we didn't sign up for. We would like a refund.

Michael B. 
Évaluation :
5

Maybe have more staff to assist in picking up calls. It takes a long time to speak to someone at the location because the one person is always busy attending customers at the store.

Maria G.  |  Expérience générale 
Évaluation :
2

the store manager is very rude, she is lacking proper communication and customer service skills, while picking the trunk and drop off, she was rude, misunderstood questions, and provide very harsh responses. I would never rent U-Haul or recommend this location again.

AMR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

annie R. 
Évaluation :
5

Great service and instructions. This is my 5th time using the East Brunswick Uhaul location and I find each interaction to be helpful and positive.

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGEY S. 
Évaluation :
5

Nothing can be improved. The employee who took care of me was great. I don't remember his name but he was a young guy.

Luay A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Very nice people.

JAEOHK O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANEEWALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daxian L.  |  Premières impressions 
Évaluation :
5

Great staff, great location!

JOSE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norman S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTOPHER W P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
4

The prices per month are very high since I last used it a few years ago. I think they should give you a break if you have the unit longer than a month or two. Especially if it last a year or more. That's t b d only problem I have. Thanks

venessa m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLWOOD S. 
Évaluation :
5

I had some issue with my Mothers storage locker "Lost Key". I wish i got her name she was there at 0930 on the 5th October.. She was Very Helpful, and customer service orientated

KIRK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES Q. 
Évaluation :
5

Nice people.Thanks!

DAXIAN L. 
Évaluation :
3

Truck was old and radio didn't shut off and volume was stuck on loud. Pick up employee was rude

BRUCE P. 
Évaluation :
5

Service was very good and staff was polite and friendly

Marie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTURS I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOLINE S. 
Évaluation :
5

You all are awesome! I have been in a bind renting trucks to move equipment and props for our band for competitions and you have provided me what I need without fail! Thank you so much! Toni Williams President, Edison HS Band Organization

NITINKUMA K. 
Évaluation :
1

The online process to receive your scheduled vehicle for 24/7 for 7am was flawed and did not work. I never received code to receive the keys after finalizing my check in and I had to wait for the store to open 2 hours later to get the vehicle. This setback severely effected the move for the rest of the day.

NICOLAS S. 
Évaluation :
4

6x12 trailer was dirty inside, uhaul provided blankets for the floor but had to accept the trailer as is as it was the only one available. Also had a major tire blow out only 15 minutes on the road. Pictures are uploaded in your system as we used your road side assistance. Shakira was outstanding doing the best however the delay put us almost 3 hours behind schedule.

PAUL J. 
Évaluation :
4

They appeared short staffed But Everyone is these days

EDMUND W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

HECTOR M. 
Évaluation :
5

There was a vehicle fuel level "out" and "in" issue that resulted in a charge of >7,00 $ that I challenged upon receipt of the final bill. It was resolved in my favor by Holly (last name?) in a professional and cordial manner. Never did she dismiss my complaint or allege my claim to be invalid (and it was simply my word that upon return the vehicle was fueled-up higher than when I initially drove it off the lot). Her conduct was credit-worthy. And during the 2 or 3 days it took to resolve this matter I was also treated respectfully by Justin (last name?). He too is worthy of recognition. I will not hesitate to rent another vehicle from the 397 State Hwy 18 U-Haul in East Brunswick, NJ again should the need arise. Thank you, Tom S.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZHIYU G. 
Évaluation :
5

If you want the customer to broom sweep the truck or else pay 25 $. Please make sure that when someone like me picks up a rental the late crew from the night before should have swept it clean. I think when I have to sweep the back of the truck so I dont track dirt into the house I should get a 25 $credit.. The young man Jeremy that handled my rental was truly an amazing employee and his willingness to help me.

Norman L. 
Évaluation :
3

Very expensive

Srinivasan I. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

raquel R. 
Évaluation :
4

I really think you're already doing a good job.

CARLOO W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia P. 
Évaluation :
4

This location is very busy but the staff do their best to help you out. I had a good experience with East Brunswick Uhaul

Adriene B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo C. 
Évaluation :
5

The only thing I did not like, the icon for a flat tire was on. Outside of that the vans was extremely clean, the Chech-in & out was quick. One recommendation, they should give you a quick overview of all the buttons on the dashboard.

RAFAEL B. 
Évaluation :
5

Very courteous

Mark Adelman A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC J. 
Évaluation :
5

Thank you to the person who installed the hitch, who also answered the questions. very professional and efficient. I recommend the place.

Mustapha H. 
Évaluation :
4

I would just like to say that the gentleman that assist unloading the dolly from the vehicle was very pleasant and very courteous. The girl working the desk was very arrogant when I brought up the fact of the situation that I've seen and acted as if I was just bothering her. This person needs some people skills if she's going to lead a facility for Uhaul. I myself am a CEO corporate owner for auto parts and New Jersey area. I take pride of my employees and the employees take pride in what they do. Companies fall fast then we grow up we trust in our workers please take my criticism and learn by them. Thanks Mr Del Valle

JAN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

david H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN L. 
Évaluation :
5

Jackie of Uhaul East Brunswick is the best!!!!

JASON M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPH M. 
Évaluation :
5

Thanks

JOSE G. 
Évaluation :
5

Very good

KAROY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
5

It was quick and easy. Just waiting on my refund-KPB

KEVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUHAMMADF A. 
Évaluation :
5

Only inconvenience was to return to the same location instead of one close to home.

PARTH K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexander A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew A. 
Évaluation :
4

It's not like the location is teeming with customers. Staff was mostly helpful. Left an elastic belt in cup holder of a truck I used and seemed like no one cared to dig a little deeper into finding it…not even to say that if it shows up they'll call me or they'll make a note of it, look out for it. There's a tone of “we're gonna do the least we can” even from the top person.

SEAN M. 
Évaluation :
2

The service technician was great. Friendly, quick, informed. Spent time with me to make sure I understood. The location is another issue. It took four scheduled appointments to get the hitch installed. The 1st time I arrived for my appt and the hitch never arrived, no one contacted me. Took a sick day from work, wasted. 2nd time I show up but the installer didn't. No one contacted me. Second sick day wasted. Third time was canceled before I arrived. Finally the fourth time saw the hitch installed. Tried contacting the manager, never returned my messages or emails. Total time was two months from purchase to install. Will never use this location again.

Robert R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LUCY M. 
Évaluation :
5

Truck was slightly damaged and could have been newer

Michael T. 
Évaluation :
5

For a last minute reservation, everything went smoothly and perfect! I've never had an issue at this location and the streak continues! Merci encore!

Emmanuel R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anthony S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALANA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith R. 
Évaluation :
1

There is an Asian lady that works there that is SUPER rude. She wouldn't look at us the entire time she dealt with us, we reserved a unit on the first floor and they told us that our reservation did not exist in the computer and that we would be on the second floor in a smaller unit than the one I needed. I drove all the way from NC to NJ anticipating my unit to be ready and was told it was not. THEN I was told that the person who had received my reservation cancelled and it was now available. It was a nightmare. I will not be recommending their services to anyone EVER

Shaylah J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAIDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAN-MEEI L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kush S. 
Évaluation :
1

I reserved a storage unit on line and It stated first month free. I get to the place and they tell me no. I rented a trailer from Florida to here and it was with in the 2 year frame. It was July 13 2021. Manager knows it all. Why doesn't she know that. My other email is Anthonygadget@aol.com

Anthony S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Z. 
Évaluation :
4

The online pickup system could be more user-friendly because I found it difficult to pick up my rental.

Priscilla T. 
Évaluation :
3

I got a call that my van would be one hour late. I appreciate that they took the time to make that call, I was a little surprised that they felt the need to call me because there were several vans on the lot. I thought this was really good customer service. I returned it at 8:55 PM and even there was a lit "Open" sign, there was no-one there at the location. I tried to check in the van using my phone, however the webpage wasn't working. However it worked out OK as I got an email that the van was checked in the following morning.

Russell C. 
Évaluation :
3

The mobile process is way too long. The van wasn't in the correct parking spot. Only one person was working and she was all over the place. It was not a smooth process.

George B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP D. 
Évaluation :
5

the representative was great. very professional and friendly. she explained everything and went out of her way to make sure the truck and equipment was all there. I would comeback all the time now.

BILL C. 
Évaluation :
5

Amazing service! I needed a truck asap. They accommodated even with low inventory. Amazing team

ARYEH G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ilka F. 
Évaluation :
3

I did not feel it was fair to pay the extra mileage to pick up the truck farther away. It already wasted my time and then my money too. Not right. And, you should remove the hand truck znd blsnkets yourself if we do not want them so we have the space... not wait for us ro cut them out of truck and charge us, that's a scam.

DENISE Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL L. 
Évaluation :
5

rep was extremely knowledgeable and helpful

Trish M.  |  Premières impressions 
Évaluation :
5

Fix the camera for the lady so she can see when someone has brought back a return vehicle.

KEVIN N. 
Évaluation :
5

Management at the storage facility were extremely professional, friendly and helpful. I definitely would recommend the storage U-Haul business.

June K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

laura r.  |  Expérience générale 
Évaluation :
5

They adjusted my charge based upon actual usage and also made sure I had the right equipment for the move.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAEOHK O. 
Évaluation :
5

It would be nice if I don't have to travel the extra miles (50 round trip)to pick up the rental. The reservation was made in Elizabeth and then at the last minute the pick up location was changed with no reason or any prior notice!!

CHRISTOPH D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LIASU A. 
Évaluation :
5

Great experience. Thanks UHaul!

PAUL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ILIAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Merci

HECTOR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yongtao C. 
Évaluation :
5

A/C in the truck did not work

CHRISTOPH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandre K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Saji T.  |  Expérience générale 
Évaluation :
5

From the minute we met Jackie in early June as we shopped around for prices, to the final paperwork and signing with Colleen, the service was excellent. We could have gone with another facility (Cube Smart in East Brunswick), but chose UHaul because of the initial contact with Jackie. Cube Smart offered on month free and Colleen honored that when she gave me my final price. I would definitely use UHaul again. Kudos to you for hiring Jackie and Colleen as your employees. They represent UHaul well.

Teri S.  |  Premières impressions 
Évaluation :
2

The wait in the office is usually a long wait. I have been there more than once and its the same long wait. I tried calling on the phone before I book but no answer. The unit I rented yesterday the shutter does not working properly I has some issue where it doesn't slide up and down well. I was not able to tell them because they were close. I tried calling this morning to report it as well as ask about items I left in the truck. When I went to collect the item from the truck I didn't take the opportunity to report it as I was rushing to catch a flight.

Donnette B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M.  |  Expérience générale 
Évaluation :
5

My overall experience with the East Brunswick U-haul facility was pretty good and if I need additional storage or rental uses I would consider this U-haul facility.

victor m.  |  Expérience générale 
Évaluation :
3

Did not found the chinese lady at the front desk particularly helpful and found her hard to understand. She was somewhat abrupt and was not very patient in terms of explaining everything. Overall, facility did its job as necessary. Would have liked to know prior that i was loading things on to the second floor.

Dean M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise B.  |  Expérience générale 
Évaluation :
5

Very friendly staff. Extremely helpful!

Richard W.  |  Premières impressions 
Évaluation :
5

You need larger units.

Marilyn D.  |  Premières impressions 
Évaluation :
5

Colleen was just the best .. she handled everything as if we were old friends . Very knowledgable, caring but business like ar the same time ..I called later with a question and she must have memorized my number when she picked up and said Hi John ..I'd love to see her rise high in the U haul company chain of command ,AA ++

john m.  |  Premières impressions 
Évaluation :
2

When I first got there my code didn't work, had to drive to the office, the lady who helped me told me I made my reservation online so I didn't have to come in office even when I told her why I came into the office!! went back down code was still saying denied, I got in only because someone else uses there code to go inside building! Also the place is very untidy and look unsafe! I don't think I will stay long storing my stuff there.

Stay C.  |  Online Move In 
Évaluation :
1

The day we rented & needed to drop everything off a storage the whole system was down for the storage unit, which was fine. The women working there was very helpful & got everything set up to the best of her abilities. The following day however, she left nothing there for the new worker to finish setting up my account or anything. The women working on Sunday was the rudest most incoherent employee I've ever met. She called me & told me to come back to the store, which I was told I didn't need to do, didn't understand a word I said. Called me stupid in front of other customers & I still have no idea if anything is even set up correctly. When I got there she made me wait 10-15 minutes because she was on a personal call talking badly about the store to her friend. The whole experience was less than satisfactory.

Jacqueline F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andojo o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan C.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful, facility is clean.

Adriene B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy S.  |  Premières impressions 
Évaluation :
5

Snow seriously blocked outdoor storage entrance. It would have been helpful if during booking, we were notified of this possibility and that UHaul would not be responsible for clearing the snow.

mark G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

howard m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoAnn R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nichol L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanine D.  |  Online Move In 
Évaluation :
5

Each and every time I make my monthly payments, whom ever it is that I speak with is ALWAYS friendly and courteous! They've helped me many times throughout the years... Thanks staff at EB U-Haul moving and storage! Evonne B

evonne b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laura r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus S.  |  Premières impressions 
Évaluation :
1

Wasn't able to access immediately or at different times. Had to pay almost double for 5 more feet.

Mencia F.  |  Premières impressions 
Évaluation :
5

The folks at East Brunswick NJ U-Haul are the best I have ever met or dealt with. If every business had their employees they would be as successful as U-Haul. Jim Mullen, President, Dynacoustics Pro Audio, Old Bridge, NJ

James J M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy G.  |  Premières impressions 
Évaluation :
5

I would like to thank the young man that assisted me with my storage. It was in the morning I was all over the place but he got me through very handsome respectful young man!!! Customer service was excellent!!

Akita J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoAnn R.  |  Premières impressions 
Évaluation :
5

Colleen and her staff were awesome- professional, efficient, friendly...they went above and beyond good service, but were also very caring during this difficult time. My son and I send them a heartfelt thank you! 

Judith H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara G.  |  Premières impressions 
Évaluation :
5

Very helpful staff also equipment was clean

LORETTA C.  |  Premières impressions 
Évaluation :
5

Jackie was helpful and made my move-in experience less stressful. She explained the process in detail. Storage room was clean and it is comforting to know that my things will be safe and secure.Thanks

Judith C.  |  Premières impressions 
Évaluation :
3

The service was good, but I rented a 10x10 storage unit that was actually 9x9 when measured. Doesn't seem like much, but in terms of volume it can be significant and you don't get what you pay for.

Michael D.  |  Premières impressions 
Évaluation :
5

Everyone was helpful and a pleasure to deal with. The storage area is clean and convenient. So far, I am very pleased.

Joyce P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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    Nous offrons la plus grande couverture en Amérique du Nord!

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    Nous vendons des centaines de produits qui facilitent les déménagements!

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    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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