Customer Reviews for U-Haul Moving & Storage of East Greenville

Évaluation :

5

Your service was excellent!

Évaluation :

5

Staff was more than helpful and courteous. I recommend this location. And use them again should the need arise.

Évaluation :

5

Tisha is always very professional and amazingly friendly! She keeps the process to a minimum, and the property clean! Thanks again Tisha  Andy

Évaluation :

4

10" box truck what a lot of miles and had seen a lot of rough treatment with minimal to no maintenance. Drivers sun visor was torn off, drivers seat cushion listing to the door side badly, door mirrors on drive side frozen in place, ignition switch would not allow key to turn to on position, drivers window crank missing nob. Many signs of little or no maintenance between rentals. .

Évaluation :

5

the app was a little clumsy and I couldn't complete my after hours check in with it. Luckily the staff was accommodating and took care of it the next day.

Évaluation :

5

everyone was great and it was a good experience

Évaluation :

5

Nice staff

Évaluation :

4

I think folks picking up a vehicle should not have to wait behind other customers who cannot make up their mind about what, when or where they want to rent from. If someone comes through the door, the rep should ask "Picking Up? or Dropping Off?" and service them before the indecisive customer.

Évaluation :

5

My experience at Roper Mountain Rd. location was one of the best!! Thank you for taking pride in what you do! The van was one of the cleanest I've rented , facility was clean, but most importantly the customer service was top notch!  Appreciate you being available/ friendly at 7:30 am lol.. Thanks again AV

Évaluation :

3

It charged me for a dolly that I didn't use!

Évaluation :

1

I am only giving this a poor rating because I rented a truck one day and used 6 miles which breaks down to be replaced around a gallon so to be safe I put a gallon and a half in I then in turn was charged 17 or 4 gallons of gas when I only drive 6 miles!!!!!

Évaluation :

5

Easy to rent easy to return!

Évaluation :

4

Moving carts were not always available

Évaluation :

2

I typically do not provide negative input, but the initial reservation over the phone was great. Very helpful young man. Picking up and dropping off we're VERY unorganized. The facility we dropped the vehicle off at was very dirty and if customers have to come in, that would be a concern of mine if I were in a leadership role at Uhaul. I hope you can use this feedback to make positive, impactful changes. The young man at the storage unit was very helpful. The staff at the drop off center were helpful as well but they should have a better facility to work from. I am sure they are doing the best they can. Merci

Évaluation :

5

Very good job on the rental.

Évaluation :

5

Attendant was very helpful. He checked on us a few times to make sure everything was easy to operate.

Évaluation :

1

The heavy set light skin female with the pony tail that works here needs to be fired immediately. She has a extremely nasty attitude and don't know how to do her job !! I had the rental 2 days more than I expected witch equaled $40 , she didntevencall meto ask me can she run my card she ran it without my consent then called me to say my card declined and if I don't pay she is going to report it stolen with a disgusting attitude!!! So I called customer service and asked them what was the correct balance and they told me $60,51 if I needed it an extra day more. I told her how the woman in the office came off on meand she said that wasn't right so I got off the phone with the rep and called the office again and I told the lady the balance was $60,51 and this chic ran my card for $100 and didn't even tell me she did that !! I checked my account and that how I found out and I called her back to ask her why the hell she run my card for $100 when the balance is $60,15 she s me she doest determine the balance the computer does!! Then she said the customer service don't know what she talking about as far as my balance  This place is trash because they got trash working there ( FIRE THE HEAVY SET LIGHT SKIN CHIC BECAUSE SHE ALSO DIDNT GREET ME AS I WALKED IN ) THE WORST UHAUL EVER STAY AWAY

Évaluation :

5

Great customer service Ian helped us on a Sunday and was patient and knowledgeable.

Évaluation :

4

As I was viewing my storage unit. I saw a dead mice a few units down and it made me hesitant about renting the unit. This why I sad no to the facility being clean and well maintained. Other than that the guy on duty was polite and very helpful.

Évaluation :

5

The equipment was as expected at U-Haul: clean and functional at a reasonable price. The service was outstanding by the Agent who in a friendly manner, made good recommendations while ensuring we got off safely and satisfied with our truck.

Évaluation :

5

Nothing from what I can see, thanks

Évaluation :

4

Check tire pressure and warning lights on the dash between rentals. The check engine light can be unnerving when it appears.

Évaluation :

5

The people there were super and the process was streamline. An all around good experience.

Évaluation :

5

personal friendly, easy pick up and drop off, thank you

Évaluation :

5

The guys were amazing and did everything right .. and they all had great personalities.. I would use these three guys again …. A job well done .. thank you Louie,Nathan,and Brenden ❤️❤️

Évaluation :

5

Thank you to the helpful and professional young man that was working yesterday.

Évaluation :

1

I only put 5 miles on the vehicle and they charged me for 4 gallons of gas 20 dollars. And when I called the location. The girl working there told that your vehicles use a tremendous amount of gas because there big trucks. I don't see how any truck gets only 1 mile per gallon. She was rude and said that no way would give me back my money. I am very dissatisfied. I hope you can fix this situation.

Évaluation :

5

The attendant on duty during check-in/return did an excellent job.

Évaluation :

1

I arrived one hour early asking if I could take at 9 am instead of 10 am. I was charged for two days for penalties of changing the time. The person behind desk said it was because the truck was reserved the same day in the afternoon. This did not make any sense as I was taking originally at 10 am and returning within 3-4 hours. Wow, could she even hear what she said ? What a scam to do this with a customers. This woman at the front desk was so unprofessional, rude on so many levels with poor customer service skills talking to her boyfriend on phone while myself and customers waiting. I hope a manager calls me. I would like a refund for for the unnecessary extra day charge. By the way , the truck was returned in 3 hours

Évaluation :

5

Everything was good excellent service except for the water damage that was done due to the leaking from the roof.

Évaluation :

4

Your website said I could rent a van at a location that was very close to me. After I made the reservation, I was contacted and told that I could not rent a van at that location, and would have to use another location about 10 miles away. 10 miles back and forth isn't too much at $0,79/mile, but was discouraging that your site allowed me to book the reservation at one location and then required me to go to another to pick up the van.

Évaluation :

5

All the employees were super helpful and had a great attitude!

Évaluation :

2

Pick up of the rental truck was terrible. We were scheduled to pick up at 8:00am. Someone. I haul personnel failed to enter in system for cell pick up. Was sent to location off of North Pleasantburg. Rental truck was block in so we could not get it out. Had to go back to Roper Mountain location and wait till 9:00am. Completely unsatisfied with U haul. Call the number on the rental and the Customer Service rep was very helpful but limited in what she could do.

Évaluation :

5

Christain was awesome friendly and very helpful. Courteous and polite.

Évaluation :

5

Convenient and helpful staff.

Évaluation :

5

Great Customer service!!!

Évaluation :

5

S.O.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

4

The owner was amazing. We had a minor issue with water in our unit. She handled it like a freind would. I would recommend uhaul just because her. Other then that everything went as good as it could have. Still haven't resolved the insurance issue but I believe it will go just as smooth.

Évaluation :

4

The hours of access to the storage just didn't work for me because I live in a different county and my work schedule. But other than that all employees were more than helpful through this process.

Évaluation :

5

Very helpful staff and well run facility. The Manager Tischara Young went above and beyond to help me when I was on my way down with a trailer and made a stressful time easier for me by finding a closer drop off point and reserving a storage space.

Évaluation :

3

I rented only a dozen furniture pads for 24 hours. The employee on duty on Saturday allowed as I could keep them until Monday if needed and not be charged $10 more. I forgot to return them Monday - Unused I might add - and got there Tuesday morning. I expected I would have to pay for another 24 hours for a total of $20. The owner of the store was present when I turned them in and she charged for all three 24-hour periods - $30. When I questioned her about what the weekend person had said, she said well her name was on the sign and he had no authority to tell me that. I'm sorry, but within reason, you need to solve your personnel issues and honor what they told the customer. You just might want to own what your employee said and honor it for the sake of customer satisfaction!

Évaluation :

5

Friendly staff and great service

Évaluation :

5

I really liked the management team and location of the property. However, the truck I used had an issue with low tire pressure before I started my trip. I notified management and they filled the tire pressure to the recommended levels. The tire pressure warning light remained on during the entire trip and I frequently found myself pulling over to check the tire pressure to make sure I was able to drive the truck safely. It definitely made me nervous and I did not feel safe during the process. I would recommend this truck be serviced to fix this issue. Otherwise, everything else was perfectly fine.

Évaluation :

5

AC was not working in the truck.

Évaluation :

3

Rude staff, truck was leaking (rain from outside, so inside of truck was wet and getting our furniture wet). Not a great experience, but we got our move done, so I guess it was ok. Would use a different location next time.

Évaluation :

3

Nothing to improve, but this location is difficult to get into

Évaluation :

5

I had no issues. Mobile check in was great and a very easy experience.

Évaluation :

5

Tishara was excellent. I called while still on the road to verify space and time. She went out of her way to locate a closer drop off point for the trailer after I dropped off load at her storage facility. She explained everything and made my move that much easier after a 12 hr trip. Cressily was also helpful once I got storage space and explained how to use card etc.

Évaluation :

1

I ordered a truck two weeks in advance and had ordered furniture dollys and a hand truck with it. These were necessary for my move because while I did not have a lot of items they were very heavy. When I went to pick up the truck the morning of, I was told that it wasn't possible for me to get them. If that was the case why wouldn't I be contacted earlier. I would have canceled my reservation but you forced my hand and I had to drive to Home Depot to rent a hand truck and furniture dollys that were 3-4x the price of what I expected to pay. Honestly it was unacceptable and I do not plan on using U-Haul in the future

Évaluation :

5

Ian was Courteous Professional Effective and Efficient

Évaluation :

5

The manager at this location is fantastic. I accidentally locked my house keys in the truck when returning it after hours and she came back to let me get them. She was exceptionally nice even before then, and everyone I talked to here was so friendly. 10/10

Évaluation :

1

I knew I was not going to be able to return the truck in the time allowed, so I called the location on Saturday and was informed that as long as I turned the equipment in before 7 pm (which it was), when they closed, that the fees would be waived. They were not and the office there was unable to fix it. I don't appreciate the bad promise or the extra fees.

Évaluation :

1

Have knowledgeable reps

Évaluation :

4

More access to unit. Every other unit I have used let's you access for longer hours in the day.

Évaluation :

5

Great service leaving and returning. Would recommend to all and will definitely use this location as needed again.

Évaluation :

5

Thank you for your service over the years. Your assistance when obstacles came up due to card number changes was greatly appreciated. Again, thank you.

Évaluation :

4

Everything was awesome. The truck was a little dirty and sticky in the cabin from maybe a spilt soda or something? Other than that, great experience.

Évaluation :

4

If I read the directions right, I didn’t care much for the $20 charge to turn in truck before or after hours, a gratuitous charge indeed

Évaluation :

5

Everything was great on U-haul’s end.

Évaluation :

3

The front desk male should not make innuendos about masks that people wear.

Évaluation :

5

Very helpful guy behind counter. Helped me out with getting an easier to access unit and use of a hand truck. Very friendly

Évaluation :

5

everything was great.

Évaluation :

5

Great customer service!

Évaluation :

4

Trying to make a reservation from my mobile device was not really user-friendly. I tried to reserve a cargo van and the Wade Hampton Blvd location but it told me unavailable. When I talked to the representative at the location on Roper Mtn. did he said Wade Hampton Blvd. location has a lot more cargo vans than they have. I told him that when I made the reservation it said there were none available. The cost for insurance is super. $10 for peace of mind is a deal. When you rent a car it's $45 per day. Thanks for a good experience. I will definitely rent from you again when I'm moving.

Évaluation :

5

This location was great. Although Uhaul changed my drop off location to one that was 25 miles from the location I chose. Had to spend 20 minutes on the phone to get them to change it back to the one I originally chose.

Évaluation :

5

Everything went smoothly, so I can't think of any improvements that would make it easier or better. The staff were all very courteous. The on-site carts were very helpful and much appreciated.

Évaluation :

3

I had to return the truck with more gas then what I received it. The gas tank was at a half when I got the truck but I had to run the truck to almost full when I returned it and I only drove the truck for about 10 miles.

Évaluation :

5

Air conditioning upper blower was not working in the truck

Évaluation :

4

The first van we were given had a taillight and turn signal light out, so we had to return to Uhaul to get a different van. The person at the center was excellent to work with. He gave us a different van and a discount for our trouble. Both vans were clean and ready to go for us.

Évaluation :

5

Unbelievable service and friendliness. Not sure who was working the counter but it was informative, efficient and friendly. Literally, there's non question U Haul is customer oriented! Great job!

Évaluation :

1

Within two months of renting a U-Haul twice, booking in advance doesn't work. Apparently you can get scheduled by centralized service, come to the location and they don't have what you need because the manager has not trained employees how to update storage units and U-Haul trucks for customers. Too bad they have them available but as a customer I can't get in until it's submitted in the system. Very poor experiences and causing extra delays in time in finances when hiring labor to move/unpack.

Évaluation :

3

The areas outside of the elevator had debris.

Évaluation :

4

Consolidate where trucks are parked. I had to look for mine which was stored behind a storage building. Ask for my driver's license one time... I got a request to submit via text and then again from the app which didn't have record of my text submittal. Reduce steps.

Évaluation :

5

Counter guy was supper helpful.

Évaluation :

3

The truck was old and need some maintenances. The driver's mirror was dropping all the time and I won't be able to adjust both mirrors to the right and safety position that I could see the cars better next to me. Both cabin doors were noised. I just add some lubricants to the door to fix it.

Évaluation :

5

Clean, staff friendly and helpful.

Évaluation :

5

Everything has been going great since I have been with Uhaul

Évaluation :

4

Asked them to repair temp control pipe in unite 3times. When I moved out 3 month s later still wasn't done.over all they were pleasant.

Évaluation :

4

Provide some Customer Service! I would rather post than use the contact form, as they might react to the issues this way.

Évaluation :

5

Excellent ,Thanks for great services

Évaluation :

3

The gas was less than 5/8..

Évaluation :

5

The associate was very accommodating and fast he Did a great job !! Thank you

Évaluation :

5

Excellent customer service!

Évaluation :

1

We had a 26 foot truck with an auto transport and could barely get to our unit. Then the check in process was so complicated because we weren't given an explanation first. We had the most stressful experience at a storage unit than I ever thought possible.

Évaluation :

5

Great place for storage. Always clean, easy to access your unit, and the team members were super nice and helpful. I would highly recommend.

Évaluation :

4

The person at the counter was exceptionally polite and helpful. Don't recall his name but he made our first experience with a UHaul storage center very smooth and easy.

Évaluation :

3

Accounting department needs to be improved. Receiving invoices with a due date within 5-day is not practical. This caused many issues with our account to where we received numerous lien notices over the years that were unnecessary. We resulted in having to pay multiple months in advance to offset the the payment window.

Évaluation :

4

The only thing wrong was the lady attendant who checked me out did not record and verify the stop storage use and I received a late notice. Upon contacting the gentleman at the desk. He corrected it.

Évaluation :

4

my family rented a unit for 15 years and were always pleased with the unit and with the cargo van we rented on several occasions. The staff was always very nice and helpful.

Évaluation :

5

While my storage experience was positive, I was very disappointed to find out that I have been paying a higher rate than is currently being advertised. Because I feel that I've been overcharged for several years, I would look elsewhere if I need a storage facility in the future.

Évaluation :

1

Storage paid for January on the 16, i moved out on the 23rd and requested a pro rated refund which i was refused. I was robbed of almost a whole month of money during the pandemic. this is not right or fair. I have been doing business here for years, but this will be the last. And i will not recommend to anybody.

Évaluation :

3

Getting in and out of there with the traffic on Roper Mtn was often a challenge... one of the employees who wasn't very friendly isn't there any longer. We cleared out our unit over a week before the bill date, so I wish you'd pro-rate back a partial month.

Évaluation :

5

The manager was really great and helpful. i would recommend their facility.

Évaluation :

1

First month was supposed to be free from uhaul for renting the moving truck., They charged us anyway.

Évaluation :

5

I enjoyed storing and truck rentals with U- Haul. Especially the ropes mountain rd location. Friendly staff and management. I plan on renting trucks and or vans in the future. Thank you, John Newman I've been using your services for a number of years. In Virginia and in South Carolina too.

Évaluation :

5

Everyone was great. Special shout out to Lisa 👍

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

It would be nice to have 24hr. Access to my unit.

Évaluation :

5

Blake Is beyond helpful, Patient, transparent he literally showed me the unit then came back and showed me how to do the alarm . Which he had no clue i was not feeling good and really needed Guidance... Give him a raise esp With the rude lady who interrupted for 3 boxes ??? He is a Wonderful employee which are Rare I should Know Im a Retired Retail management and a Teacher.., Thanks Blake

Évaluation :

5

This place is incredible!!! We tried two different storage locations previously and have been so happy we moved here. We started with a large unit, and gradually reduced to a 10x5. The staff have always been incredible and helpful, the building always spotless and security is fantastic. They are great for truck rentals too, which we have used many times. Keep up the great work!

Évaluation :

5

We've been using U-Haul for 25 plus years now and I would say this was our best experience so far. EVERYTHING was top notch. I would highly recommend !! Keep up the good work.

Évaluation :

5

The manager Jeff at this location is fantastic.. he was always helpful and cared about every customer that came in. His staff were always warm and welcoming. I appreciate everything y'all did to help me.. we need more people like y'all in customer service.. THANK YOU 

Évaluation :

5

La persona fue muy amable y dispuesto colaborar en todo momento fue una gran ayuda

Évaluation :

5

I had accidentally rented a unit that was too large. Robert made the change for me with no problem, and he was very pleasant.

Évaluation :

5

The staff was friendly and accommodating. They were always pleasant, patient, and helpful. The manager, Lisa, and all the other folks we had the pleasure of interacting with made us confident and comfortable with our "stay" .

Évaluation :

5

The only thing is it’s supposed to be climate control and it was super hot in the unit and in the building.. it felt better outside than in.. and the storage unit did not have a light in it

Évaluation :

5

Since the new management has taken over the rental and customer service experience has done a 180. I was very satisfied with my rental.

Évaluation :

5

I stored some items for five plus years, and never visited the facility. Down sizing and getting older. So, $6 000 later I retrieved the $1 000 worth of junk. Ha. Seniors! Dan Boling

Évaluation :

5

The guy that check me in was very helpful and nice.

Évaluation :

5

Aucun

Évaluation :

5

you guys were great!

Évaluation :

5

Lisa was awesome. She was able to get us the climate controlled unit instead of the non-climate unit that was reserved for us my mistake. She was most helpful and you can tell she loves her job.

Évaluation :

5

So helpful in a fast move from Florida! When the place national U Haul had told us to drop off truck and transport turned out to no longer work with U Haul, we were referred to a place nearby! Merci!

Évaluation :

5

Well run facility. Very helpful friendly and professional staff.

Évaluation :

3

When I rented storage unit, was very dirty inside. Bathroom wasnt very clean. The rest was ok.

Évaluation :

5

From the time I moved in, over 2 years ago, Lisa has been AMAZING to work with! I would recommend people to this place because of her customer service, for sure! Merci!

Évaluation :

4

Good enough.

Évaluation :

5

Good place

Évaluation :

1

The humidity levels in the building were far too high to be considered "climate controlled". Calls that rollover to the corporate office are hands down the rudest and least helpful customer service

Évaluation :

5

Helpful

Évaluation :

5

Easy access and they are very organized!!

Évaluation :

5

Lisa did a great job assisting me!

Évaluation :

2

When I reserved a 5 by 10 there were 2 spots in the building the rep took me to both An no luck was place outside she was unaware no inside storage for bikes so I suffered and billed no help mgt

Évaluation :

5

Lisa was so amazing. After having a horrible day moving across states and running late, Lisa made it so easy to rent a unit and get moved in. Best customer service experience I've had in a long time!

Évaluation :

5

Bobby is the best!

Évaluation :

5

Manager was excellent, professional,helpful and explained everything to me a great Employee and representative for U-Haul!!!

Évaluation :

5

Lisa was amazing to work with. She personified what great customer service should be. She went out of her way to assist me and it was much appreciated. Lisa is the absolute best!

Évaluation :

5

Friendly and helpful staff. Secure premises. The best storage experience I have ever had.

Évaluation :

5

The only comment I have is the space is extremely tight to drive a vehicle through to get to the back units. There are many signs of evidence where others have hit walls and barriers due to this.

Évaluation :

5

Lisa was very nice all time with me with any information.Thanks!

Évaluation :

5

The team at the Roper Mountain location represent UHaul exceptionally well. They always went above and beyond to offer exceptional service.

Évaluation :

5

Great staff. Great service

Évaluation :

5

Lisa is a huge asset to the UHaul Company. A very clean and secure facility.

Évaluation :

5

I left because U-Haul would price match a competitor's unit price. There are many new storage facilities in the area now. In fact one is around the corner from this location. Bobbie and her staff best

Évaluation :

2

Very warm 3 hr drive and the A/C was not working.

Évaluation :

5

Overall, I had a great experience. Staff was helpful, facilities were neat and nice. I felt comfortable leaving my stuff there.

Évaluation :

5

Holly was very professional and friendly. The gentleman at the Spartanburg location helped me in securing 2 large units in Greenville. Thanks to both employees.

Évaluation :

5

Friendly staff, clean facility

Évaluation :

1

I rented the unit which was A527, there was no fifth floor and by the time I found the unit two weeks after earning it, it had a lock on it with a "customer ready" tag. It was after hours and no one a

Évaluation :

5

A great experience for our belongings!

Évaluation :

5

I rated my experience excellent because it was great except for moving out. We weren't able to get someone to close out our account in a timely manner. They said they were short on staff.

Évaluation :

5

5 months very clean and secure facility . Last day 10/12/2018 Darius was very helpful with closing out account. Excellent auto pay system as well.? Thank you 24 Roper Mountain Facility. LB #259

Évaluation :

5

Staff is knowledgeable and friendly. The location is ideal.

Évaluation :

4

After renting a unit for 16 years the time came to finally move out the items in storage. I wasn't able to get by the office to pay the final bill until the 9th and wouldn't prorate the rent. :-(

Évaluation :

5

It has always been a pleasure through out the years of using your facility at Roper Mountain. Merci.

Évaluation :

5

Great experience! Friendly and professional staff.

Évaluation :

2

Still waiting for store manager to call me in regards to my storage reservation.

Évaluation :

4

1) your costs are above all others. we now have one twice the size for less than $20. more than what we paid at u-haul 2) the traffic at the Roper Mtn facility is AWFUL getting in and out

Évaluation :

5

Lisa was extremely helpful and efficient. I worked with her from long distance and my daughter went in to see her. Great job

Évaluation :

3

Facility is nice, staff is great, hours could be longer for standard access though. I only moved out due to price, I was able to get a larger unit for less cost next door at Extra Space.

Évaluation :

5

I loved the experience of working with them . They were ver y nice and helpfull.

Évaluation :

4

The facility itself is fine, very clean and secure. However paperwork is not their strong point. I had problems on move-in and move-out. Otherwise no complaints.

Évaluation :

5

The staff was very helpful and Friendly. Facilities were very clean. Thank You Merle

Évaluation :

5

Very very Nice all the way around