Évaluations des clients U-Haul Moving & Storage of East Lancaster

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of East Lancaster

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Mary T. le

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Everything was right on point.

Jeff H. le

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Le client n'a pas laissé de commentaire.

Beatrice C. le

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It was as advertised....

Joseph A. le

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To make sure staff is properly trained, and to have equipment checked regardless what the computer states . They said fuel was full when I was checking truck it was only 1/4 fueled. Staff did not sent me proper link for trailer rented which resulted in 30 to 45min wait to return because trailer was never properly dispatched.

Anita B. le

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The staff at the facility made a high-stress move a little easier - thank you!

William C. le

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Le client n'a pas laissé de commentaire.

Flor M. le

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Nothong! Service was great!

Angelo S. le

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Le client n'a pas laissé de commentaire.

Teresa R. le

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Le client n'a pas laissé de commentaire.

Monica M. le

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The staff was amazing and fast

Kenyatta L. le

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Le client n'a pas laissé de commentaire.

DONALD R. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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The address on the top (Sierra Highway) the people there were kind and professional, however, the first place that we were directed to (1951 West Ave L) was a smoke shop. The person there was inappropriate and told us things that were not true. We left the smoke shop and went to the address on Sierra Highway. We were still unable to get the moving truck that we were promised and we ended up paying more; however, the people were professional. I can not believe that a smoke shop is where we were directed to pick up the truck. My granddaughter had to go into a smoke shop. We called the area manager about the man at the smoke shop and even he could see that the man was inappropriate. This was the worst experience for my husband that is older and my daughter that is an injured veteran. Neither deserve this kind of treatment.

americo p. le

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On my experience I do not think you have to change a thing I am very satisfied with the service and will recommend u-haul to everyone. Thank you for your honesty and someone that we can trust.

Elizabeth R. le

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Had a tow hitch installed at this location. Went to pick up a trailer at a separate location. Trailer could not be hitched due to the fact that there was no wiring for lights, even though that was SUPPOSED to be a part of the installation price. Take the car back to ask for them to put the lights on, and was told that they don’t even HAVE the lights in stock. We had to hitch installed because we are moving across country and needed to tow a motorcycle. Now my husband is having to RIDE on a motorcycle for 2000 miles. I will NEVER go back to this location. Rude staff. Act like they can’t be bothered or like they’re too busy to help their customers. Lost out on over $240 for the hitch itself. And another $600 to rent the trailer that we can’t even use now.

Marlon G. le

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Le client n'a pas laissé de commentaire.

ELIZABETH J. le

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Excellent !!!!!

cory s. le

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Le client n'a pas laissé de commentaire.

Michael D. le

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It was an easy transaction.

HENRY Z. le

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Le client n'a pas laissé de commentaire.

randy l. le

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Customer service was not great. In the morning when i went to go pick up my rental, both workers were really rude and had attitudes. More the guy than the girl but it really ruined my experience. When i dropped off my rental the new workers that were there, they were nice and helpful. Its really unprofessional to have workers that treat customers the way the morning shift does. I honestly wanted to file a complaint against that guy. Other than that, equipment was great.

REBECCA G. le

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Le client n'a pas laissé de commentaire.

Jose c C. le

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This is place is the best

Sean A. le

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Make sure the gas tank don’t have holes in it. I put gas in the tank and it spilled all over the ground from up under the truck.

sheila b. le

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Thank you

Ronyda M. le

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Le client n'a pas laissé de commentaire.

Marvin D. le

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Your doing just fine.

Cierra R. le

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I was sent to a location that nobody was there so I had to go to a different location. I was charged more when I went there also I was charged 4 times. I had to call to make sure I got reimbursed for 3 of them. The total charges were over 1100 dollars. So now I have to wait 3 to 5 business days before I get that money back. And that hopefully it was done correctly and I actually get it back and not have to call again.

Michael J. le

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I was told to return trailer at 7:30 but they didn't open until 9:00. I had to wait an hour an half. That was NOT appreciated.

Brit H. le

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I feel very hard at this location. Tge manager saw and didnt fill out an incident report. I sure he was busy with gas leak one of his trucks had. But no excuse I fell verry hard on unpaved concrete that could of been prevented.

JAMES K. le

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Le client n'a pas laissé de commentaire.

michelle w. le

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Awful service location and not customer freindly. Old trucks that dont function properly.Had to wait an hour for road side in the heat.with my kids.long waits in Line not a good location not my first time there But my last and they make customers wait and wait for assistance.Terribnle place.and if something is wrong with the truck its your fault no courtesy or no comppassion for customers should be shut down.or new management team.No good.

james p. le

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Le client n'a pas laissé de commentaire.

nathaniel g. le

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Le client n'a pas laissé de commentaire.

Cameron L. le

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Lower your cost for one way. Uhaul is obviously a monopoly on trailer for moving. I found out I could have done a round trip for $120 and it was $577 for a one way. This is nothing but corporate greed at it's best. It is outrageous and I hope I find a lawyer doing a class action for monopolistic greed. Don't use the excuse of having to move a trailer back, that is a lie. Most all of them are rented out with no problem. There is no need to rip off people for a one way trip.

Veronica S. le

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Great, Greater nice friendly

Sean R. le

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Le client n'a pas laissé de commentaire.

Teresa T. le

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Waiting on. Field supervisor to call me back regarding my poor experience. My truck rental was not available and I had to drive to another city and double the miles that I would have drove. Not satisfied and hope to get this resolved . I am very disappointed

kevin g. le

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Quick and easy rental personnel were informative and all the rental process was done to a professional level . Great service best Uhaul location in my opinion .

Tommy B. le

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Very impressed by the truck, the size and mpg we got were a lot more than we thought and comfortable as riding in a car.

Isaias t. le

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Le client n'a pas laissé de commentaire.

James D. le

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Theodora did a tremendous job to help and assist me to rent my storage unit. Thank you for your hard work and help.

PAUL O. le

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Only if my friend was a guy. The tires 3 yrs old. We usually get newer tires for our cross country trip. The inside did not have enough places to secure luggage. Disappointment

Joseph H. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Rented a 20.00 truck and was told it would be cheaper to go round trip and bring it back the trip was only 100.00 miles so I brought it back and was charged 247.00 dollars I asked how is that he said the miles I asked how much if I would have drop it off up there he it would have been 45.00 if I would have drop it off up here was very disappointed

Christian C. le

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Upon returning my equipment, I followed the instructions to wait outside till an employee comes to me. It took so long that I ended up checking myself in and upon walking in, there was only 1 of the 3 employees that were busy. I guess they didn’t feel like helping me.

Daniela V. le

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Le client n'a pas laissé de commentaire.

Ruben D. le

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Le client n'a pas laissé de commentaire.

Tabitha S. le

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Le client n'a pas laissé de commentaire.

Garlena J. le

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Very good experience. Thank you all.

Shawn T. le

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The unit I received was as expected however the customer service was VERY impersonal. Very cold service. The young lady that was helping me was ok but not very informative, there was another young man there that when I asked if there was another size unit available, cut me off saying no like I knew that already. Very dissatisfied with this location.

andyrea J. le

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It could help to have more staff on hand. But otherwise I am happy with this location

Richard A. le

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Delays renting and checking in occur because of not having enough help working in the correct area.

nicole m. le

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Le client n'a pas laissé de commentaire.

Garlena J. le

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Windetful experience

richard t. le

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Very personable folks working at this location. Appears to be well managed too.

ebony k. le

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I had an horrible experience yesterday with uhaul ,but sierra hwy location was very nice great customer service.

Joshua H. le

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2 different pending charges on my bank account from Uhaul for almost $1000 when my actual bill was a little over $500. I can't figure it out. Not a happy customer.

Seb R. le

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Your two associates that were there Friday after noon between 1pm and 4pm were very helpful!!

JERRY H. le

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Le client n'a pas laissé de commentaire.

BORJA R. le

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Le client n'a pas laissé de commentaire.

sully u. le

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Le client n'a pas laissé de commentaire.

Ronald C. le

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A++++

Phillip P. le

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Le client n'a pas laissé de commentaire.

Lakeisha W. le

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Great staff and very clean loacation.

Lakeisha W. le

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Le client n'a pas laissé de commentaire.

JULIANNA H. le

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The staff was extremely helpful, they allowed us to use the hand truck at no charge. Thank you so much for all your help. Don

gary s. le

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The on site personnel were very helpful and courteous. Thanks

Corina R. le

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Friendly informative people. It was fast and easy

Oscar M. le

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Le client n'a pas laissé de commentaire.

Elston F. le

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Le client n'a pas laissé de commentaire.

Richard A. le

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Le client n'a pas laissé de commentaire.

John D. le

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Le client n'a pas laissé de commentaire.

Donna B. le

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My things got wet and molded

Matt P. le

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The staff at the Lancaster location was more than helpful and went above and beyond. I would highly recommend this location to other people.

SONJA W. le

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Le client n'a pas laissé de commentaire.

Lance W. le

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the little girl at the counter would not speak up and all she wanted was signatures so I would get hooked up and LEAVE!! Also didn't explain return policy because rental was from Friday am to Saturday 4 pm so paid for 2 days thinking only one day rental fee. She could use some people skill training!!

Armando A. le

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Le client n'a pas laissé de commentaire.

RICARDO A. le

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Le client n'a pas laissé de commentaire.

Judith W. le

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Quit trying to send me to a different location when I try to use the website for reservations

BEN D. le

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Le client n'a pas laissé de commentaire.

APRIL W. le

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the young man told me that I would need a bigger truck but I thought that the truck that I got was big enough so long thing I can say is I wish I would have listened to the young man's advice because he was absolutely right. Thank you uhaul support system for always been there for me and my family.

Richard A. le

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Very quick check out and check in

gail h. le

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Wait time was slow , need more help at counter but otherwise great.

gerry p. le

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Le client n'a pas laissé de commentaire.

George G. le

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Le client n'a pas laissé de commentaire.

manuel f. le

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My appointment was for 9 am showed up at 8:45am. So I get in line behind like 6 people and only one person working the counter. Next once I make it too the counter I check in little after 9 the person tells me there behind and that I would need too come back around 11am. Other than that my experience went smooth.

JEFF H. le

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My moving experience did not happen...not u-hauls fault. I brought the trailer back had it less than an hour I went from u-haul lot to home and back and was charged full price. I asked when told the charge that I didn't even use the trailer and was told you get charged a full day...sorry. This is a bad policy. You can tell by the clock in/out time that the trailer was not used. Looks like I'll be renting from someone else next time.

rowshon r. le

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Le client n'a pas laissé de commentaire.

rodrigo c. le

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Le client n'a pas laissé de commentaire.

Ronald C. le

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Not a thing. Everything is just fine.

Amanda M. le

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Slow service, everything reserved on weekends, no option to trade. Misled by representative on the phone for vehicle description, who made the reservation for this location despite the representative being a few miles away. Had to redo the phone reservation multiple times due to Uhaul system glitch. No one to answer the phone at pickup location. Employees in store kindly did what they could to accommodate on the day of pickup, but have little wiggle room with such poor availability -took a whole hour for the process. Difficult to grab someone to go over vehicle inspection, despite average staffing and having appointment times.

DONALD R. le

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Great service, Thank You!

lydia ann l. le

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Friendly professional staff. Truck was just old and smelly.

Frank T. le

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Le client n'a pas laissé de commentaire.

Lori D. le

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Unfortunately, I will never rent a truck from Uhaul again. I have never seen 3 people who were so unprofessional, they had absolutely no record of my online form. They screwed up, had no proof of there screw up, and just say there, saying they were right. You have lost a very loyal customer!

Tommy G. le

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Le client n'a pas laissé de commentaire.

andrew c. le

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Le client n'a pas laissé de commentaire.

Dagoberto B. le

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Have more personal working. There was only one person working when I was there waiting for 25 minutes in line. The poor guy was doing his best taking care of the orders on the computer and taking out the trucks. After he got my order I waited about 20 more minutes when the other worker arrived to get my truck out. Only two people working, one behind the desk and the other taking out the trucks on a busy weekend....not the ideal situation. Waiting for your rental to be out for such a long time is precious time when you are in a hurry to do this in the equipment you are renting.

WYATT C. le

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People were excellent

Jane G. le

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The manager was totally rude and unprofessional and lacks some serious customer service and satisfaction skilla. I thought he was a total jerk and was in the wrong ..over a measley $10. I hope he gets written up.

Anthony C. le

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Trailer was fish tailing at 45 mph wasn't able to use it, had to return the wood I picked up, it was to dangerous

Timothy S. le

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Le client n'a pas laissé de commentaire.

Amber F. le

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Le client n'a pas laissé de commentaire.

Squally h. le

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I did not drive that many miles I claculated through the move, I only went 25 not 33. But very nice girl who signed me up for the service, the guy that closed out the transactions wasn't as nice but not bad. I just shouldn't have got charged for so many miles when I didn't drive that many

ANITA T. le

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great customer service

domingo s. le

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Le client n'a pas laissé de commentaire.

terry A. le

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I have rented from this location many times if their is any problem they do what they can to make it right I'm in business myself and appreciate that kind of service from a large operation like U-Hall. Thanks Again and I will be back :)

Kathleen F. le

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Nothing , quick and easy

andrew c. le

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electrical connection required was not available. On back order for several weeks per manager. Nevertheless manager made the necessary arrangement to complete job order with retail stock.

Armalla M. le

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Le client n'a pas laissé de commentaire.

David S. le

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Great experience!

Shontia G. le

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Le client n'a pas laissé de commentaire.

Jose A. le

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Maintence is needed on their trailers poor customer service.

antionette p. le

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The people who run the front are rude. I’d happily name them, but not one person in the store wore a name tag. This location will not be recommended by me.

Beatrice C. le

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One stop, truck and storage in one location. Staff were helpful and professional.

Beatrice C. le

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Le client n'a pas laissé de commentaire.

bal s. le

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Great staff and excellent service.

salvador a. le

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Le client n'a pas laissé de commentaire.

Gary Z. le

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Very fast and efficient service. Got me on the road quickly.

Earl t. le

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Truck was and clean with gas.

Dwight L. le

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The trailer was fine. I was billed for two trailers, when I only rented one. I called and complained, was promised a refund which has not come yet.

Monica C. le

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Le client n'a pas laissé de commentaire.

eric a. le

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I have not used u haul. I live in Tyler tx for the last three weeks. If someone came in saying that they are Teresa brockett please let me know. Teresa Brockett.

jannie s. le

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People are very nice all employees are great very clean place get help right away overall everything is just awesome at this faculty thank you have a beautiful day

salina g. le

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On hold to speak to a customer service person was sometimes long and no return calls as promised, other than that, it was a good experience

Annika T. le

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Reservation was canceled. Not sure why I am receiving this.

Janet H. le

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Thank you for your friendly staff, and giving the feeling of safety with my possessions.

Benjamin M. le

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I well used your services againg thank you

Dwaine W. le

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I love U Haul, they were there when I needed them and customer service was very helpful and knowledgeable,

Eric B. le

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The staff was very courteous and helpful.I feel that this was one of the best storage facility experiences of my life.I never felt so secure leaving my prized personal belongings anywhere else.thanks

april c. le

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Was not happy with the service!

diane s. le

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I can not refer U-Haul to anyone knowing the lousy service I received in Lancaster and Chicago. I believed that once I had returned the box and trailer there could be nothing else that could go wrong

marina m. le

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Haven't used it or seen it yet

Marchel J. le

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At first I was very angry because they didn't have a storage for me after I made arrangements with them I went to go return the truck but I didn't have storage I had to have it a little longer than

Janet H. le

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Your people were very helpful, but had to contend with poor computer system, long waits, and poor communication from phone calls. Was charged for a U Pod, but your manager fixed it and approved refund

NATALIE V. le

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The manager goes above and beyond to satisfy all his customers , Great Customer Satisfaction. Now I wish I can say about that in the Stockton office , but that would be simply lying .