The service was excellent. I think to continue the same level of service would be an asset.
Leroy MCustomer Reviews for U-Haul Moving & Storage of East Lancaster
Testimonials From Recent Customers
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Your employees were very accommodating 👍🏽
JAY PI feel the mileage rates are to much. Especially when they vary. I feel they should be the same on the trucks. Why change it you still have to fill it up with gas. Your not missing out on anything. Inpaybfpr miles and gas. I'm loosing outbwith the variable rates with the truck size difference
Cloris HOpen 24/7.
Joe BJust keep doing what you're doing 👌 ✨️ 💯
Charlesetta G | Premières impressionsGreat store. Good Location.
Elston FLupe was amazing and professional and so very helpful
Richard JWhat's the reason of reserving when you do and your truck not reserved. Or reserve a dolly and they don't have it. very unprofessional.
Jasmine s | Premières impressionsYou could suggest labor assistance or to be safe with any work.
Michael KThe truck was kind of dirty and the radio only worked if the drivers door was opened.
Jeffrey TFrom the get-go to the final whistle, these guys were as professional as a penguin in a tuxedo. The process was smoother than a buttered-up otter sliding down an icy slope - from booking an appointment to picking up my ride when it was all shiny and new. The mechanic even braved the great outdoors to answer all my questions, even the ones that were goofier than a cartoon dog. I'm so grateful, I'm gonna shout their praises from every rooftop and tell everyone how they're more awesome than a unicorn riding on a rainbow!
Roman SThey didn't have my preferred trailer even though I was rerouted from my original requested location. They did offer me the next size up at no additional charge. Computers were down so the wait was longer than hoped but all in all they were very courteous and attentive.
DAVID CThe woman who checked us out was amazing and helped me find the humor in all the shenanigans.
Jenifer GAwesome thanks
Richard TFriendly service, is always a huge plus when it comes with dealing with service. Everything else was great.
mario RRien
Lawrence GThe receptionist was friendly and very professional. 5 stars
Rosetta JThey double charge and they never pick up the phones poor customer service
Carlos EGood customer service experience
Ali DThank you for a smooth and seamless rental experience.
Anthony HEverything was really quick and everyone was very helpful
Marriet FGood attention!!!
Luis EI rent a truck at least once a month and there is not a truck rental anywhere that has been as good as Uhaul . Now where and when do I get my discount. It's due y'all ! Please don't make me beg !! Check the records and you will that I have been a part of the Uhaul family for a long time , I should have stock in the company ok family!!
terry gMy problem came from my 1st reservation in Palmdale city off of Ave T. Inwas suppose to have a truck at 10am..no truck I had to call and tell them.they have no truck available. So I had to get another reservation at this Lancaster location. Very disappointed. Just won't bash this location for the other location failure. What 100 % guarantee
Cloris HExcellent customer service!
William PThe yard is nice. The staff are friendly. The cargo space of the truck was dirty and needed to be swept out.
Eric SExcellent service à la clientèle
MARTIN FI already recommended other people which have set appointments to get their job done
Rene LS.O.
MELANIE HExcellent customer service.
Chante MAppointment at 9:00am, in and out, Fernando was a great technician. Merci
mike rGive that young installer my thanks. He knows his stuff. He is helpful and goes out of his way to be nice, informational, and professional. Great service from him
Jim SNo complaints from me..
Cheryl LN.D.
Charles MWhen I received my unit there was trash and empty needles/syringes on the ground. Had to borrow a broom and dust pan from office to clean prior to putting my belongings inside. Also, I am positive that my unit was accessed by someone else as there was broken glass, jewelry that had been gone through etc on the ground of the unit when I did the final move out.
TAMMY D | Expérience généraleI appreciated the boss lady she was so very sweet understanding helpful she didn't rush so took her time I will always rent from U-Haul Thank U
Paulette S | Premières impressionsNot being able to get in because the doors are locked to the storage unit located in the back, very frustrating and inconvenient. You call the office number and no one answers.
Brianne L | Expérience généraleThe service was very good. The lady at the counter was very nice and friendly when taking care of our reservation. No complaints here.
juan hEverything was fine except the truck was getting a flat
Joshua HWas over charged on mileage. Rep said shed work it out. She did not. Didn't even make an effort to do so. Also got charged for gas? I filled it back to 1/4 tank as it was when I left. Horrible experience. Will never use uhaul again. I will fight these wrong charges.
Michael TI've rented trucks from this location nearly a dozen times and I can't ever remember having a problem or negative experience.
Derrick SStorage price kept going up, and my storage had a water leak, my boxes were wet.
Kiisha k | Expérience généraleOffice personnel were very helpful and friendly.
WILLIAM Hgreat customer service
SHACONDRA L | Premières impressionsEverything ran very smooth. No over-selling or hype. Very knowledgeable staff.
reic bYou guys are awesome!!!
Alejandra PDeonte, I didn’t get the spelling of his name but he was Extremely 🧑🏫 professional and kind.
Chante M | Premières impressionsVery friendly employees. They really took their time to explain the services proposed.
Gabriel PExcellent service I would definitely recommend the one Sierra Hwy , in Lancaster, CA.
Sandra A | Premières impressionsGuadalupe Ruiz was excellent. She was polite, professional, and courteous. She is an example of what good customer service is and should be for all employees.
KARREEM JThe gentleman that's assist me when I check out the equipment was very nice and helpful.
Maribel RUHAUL kept its promises by providing excellent customer service. The work appears to be excellent as well. If it's not it is Guaranteed for life, AND UHAUL CAN BE TRUSTED!!! Thank you UHAUL !!!
Lester COverall experience was great!! Friendly and helpful staff.
Gary GTHEY HAVE TRULY MASTERED THE ART OF CUSTOMER SERVICE 👏🏽
Charlesetta G | Expérience généraleExcellent customer service throughout storage, although the area of Lancaster ca & Sierra hwy not good at all Period again Excellent Service throughout storage, Location unsafe!
Tiree M | Expérience généraleI’m not sure it went very well
Robert DThe light on the trailer for brakes did not work. They were too busy to fix it. The lady who helped us was amazing and took great care of us.
maria fI don't know the process Worked real easy
Douglas hI was able extend my rental with no issues. I was running late returning and was not judged lol. I had a great experience during a stressful move. No improvement suggestions this time.
Raynelle WJust keep good customer service!
Anthony EThe truck was not in good condition. I told the staff the issues I had with the truck.
Robert GEverything was great, employee's didn't keep me waiting and were very helpful. Trailer was in great condition, stree free trip thank you
MICHAEL MPeople stealing gas from your vehicles not good
mike mThe technician that performed the installation was very friendly and communicated well.
Anthony RTHEY GO OLE SCHOOL AT THIS U-HAUL! YOU ARE GREETED With a BIG OLE SCHOOL SMILE AND THEY REALLY MEAN HOW MAY I HELP YOU! THIS U-HAUL FAMILY HAS TRULY MASTERED THE ART OF CUSTOMER SERVICE! GREAT JOB! I WOULD LIKE TO THANK EVERYONE IN THAT U-HAUL FAMILY FOR MAKING ME FEEL AT HOME!
Charlesetta G | Premières impressionsTraci went above and beyond as a U-Haul employee providing ample information regarding my storage contract. I truly appreciated her kindness at 7 am on a cold winter morning. Matthew also offered me his prompt assistance during my unloading process. I would recommend this facility anytime. Thank you Traci. Thank you Matthew.
Latoyia L | Premières impressionsThe employees here are nice, place is clean. 5 stars
MICHAEL D | Expérience généraleThank you for your love concern for this move. I really do appreciate everything you guys were on point.
Latonya E | Premières impressionsLupe was outstanding, very professional she represents U-Haul very well whatever issue she will definitely take care of. Also l met Tracy later towards my rental, she's also is a Boss represents U-Haul very well l will always use the Eastside U-Haul and recommend them
Marla C | Expérience généraleYour staff was very rude and aggressive instead of calmly speaking to us she was shouting and yelling across the store and she was supposed to have refunded my money and no refund has been issued at all for the amount of $94,95 staff member Traci I believe she is an assistant manager at the ave L and sierra hwy location in Lancaster CA
Alfred J | Expérience généraleExcellent customer service Manager staff wonderful experience
Tiree M | Premières impressionsThe owner of this facility was extremely helpful. She was able to change the turning point of the truck from downtown Lancaster to her facility on Sierra Avenue. Merci.
DAVID L | Premières impressionsLupe, you're a wonderful person and general manager! Getting to know you and conducting business with you was a genuine pleasure. For everything, I'm grateful.
monica s | Expérience généraleCustomer service was friendly but was told if I didn’t get my stuff out immediately that day I would be billed for a whole month further when the manager told me that if I didn’t remove my padlock and by there disc lock they would cut mine off after I had been using the same lock for 2 months Also I need a 10x10 storage the price posted was $10 less than what they wanted to charge so I found a 10x10 for $125 uhaul wanted $175 need to save money Needless to say but I was disappointed overall
BYRON T | Expérience généraleExtremely helpful, and even though I got there close to closing time , she didn't rush the process, she took her time , and answered all of my questions, she was an amazing person to work with **********
CONRAD M | Premières impressionsBetter instructions on finding the unit assigned. Showing of unit prior to renting the unit was not offered at this location. The Unit is too small for my needs. I do plan on moving out to a different location closer to Los Angeles in the next couple of months..
Brianne L | Premières impressionsU-haul neighborhood Dealer 1665 E Washington Blvd, Pasadena For some reason the owner decided to build a printing shop that obscures the U-Haul place. "KASL Printing & Graphics". Owner is Jack Karabibergian Their website is trash and it's from 1998. The owners email is kasl@earthlink.net!!!!! This is by far the worst experience I've had, usually it's super simple. Man this place has 0 customer skills. It was a wife and husband team, and the man has a temper problem and the husband lost his cool, and he even called me the B word because I couldn't find my ID in my purse fast enough. And then he proceeded to kick me out of the store. As I was leaving the door, he hit my already injured toe so I had to go to the hospital. I called the ambulance. The police showed up. This is such a terrible place. They need to be shut down right away!!!!!!!! Please fire this couple. They don't to represent Pasadena. One more thing, the toilet is always broken???? Melissa Tovar 8188097374
Melissa T | Online Move InWhat's to be
Afrikaren P | Online Move InThe lock 🔒 was broken already
jerome s | Online Move InStorage units were both dirty with multiple bug bombs, medical syringe and trash. The unit was suppose to be one but was a former unit with 2 doors and both seals are broken and easily accessible by mice, snakes and bugs. I can literally put my hand in the opening or broken part of both doors. Staff was incredible and love them they just need more help to make sure units are clean and maintenance is done. I have UBoxes arriving and they are well ahead of schedule and ready for them. Employees are WONDERFUL
TAMMY D | Premières impressionsIt would be nice to have access to the storage at all hours, using our individual access code. I don't work regular hours so limited access makes it difficult.
Janette B | Premières impressionsManager Lupe is great
Caprice W | Expérience généraleThe people making the reservations for my pickup of equipment in Sacramento put me through heck to get the equipment in a limited time frame
leo l | Premières impressionsRecommend to have staff working there at least until 11 pm for late movers to help with anything they may need. Also, have security 24/7.
RAYMOND L | Premières impressionsThis location has their calls routes to customer service, making it hard to get needs met!!!!
CHRISHANDA P | Expérience généraleThe lady named Tracy is no help at all and I purchased a lock and it was supposed to be in my storage and it wasn’t even there so I had to go to AutoZone and buy another lock because you guys were closed and I still haven’t received my refund for that very disappointing and The service here very disappointed and Tracy is no help at all she’s no help she’s very lazy
Gina S | Online Move InFacilities (sliding door) have been inoperable for awhile and still not repaired.
GABRIDALE W | Expérience généraleThe lady who helped us was very kind and helpful. I believe her name was Guadalupe. The sign on the door said she was GM
Jaime B | Premières impressionsThe UHaul staff and management strives to go above and beyond the customers needs, they were also very compassionate during the pandemic and provided options in lieu of Auctions! I appreciate Lupe the Manager and her amazing staff and willingness to work with her customers! This team is a class act, their customer service goes beyond measure!!! Thank you UHaul
LUPE R | Expérience généraleLuv the manager professional friendly
Marla C | Premières impressionsThe manager Lupie and the employees gave me, "EXEMPLARY" SERVICE. LUPIE YOU ARE AN AWESOME ROLE MODEL FOR YOUR EMPLOYEES. THANK YOU FOR GIVING ME WORLD CLASS CUSTOMER SERVICE. GO UHAUL. IT WAS A PLEASURE.
JENNIFER H | Expérience généraleThanks guys very much
Gregory C | Premières impressionsWhen I had the store was dirty one 2 the fence was broken for 3 whole days 2 days was open completely all day and night on Sunday the last day I was trying to move out exactly at 6 pm the gate was close and no longer was able to go inside I called the number send me to customer service witch they couldn’t help me cause the place was close already why pay so much yo no have access to the place on Monday I called and they said they were having issues ok why not put a signs or let the customers know about the issue I payed people to help me move out and o wasn’t able to do that on Sunday
Karla V | Expérience généraleOverall experience was perfect. The he staff helped me anytime I had a question. And I was in and out Quick with out any hassle and the price was perfect.
Joseph F | Expérience généraleCustomer service was ok. I ordered a storage unit online paid for it. I went to store to check in and get my unit number, but unit had a lock on it. Storage unit was not available, already belonged to someone else. Nothing else was available.
LoRay C | Expérience généraleThe staff is very friendly and will go out of their way to help if needed.
DANNY C | Expérience généraleYour staff that assisted me was efficient and courteous. I appreciated that as I was a little overwhelmed and she was very reassuring that our storage would be safe and monitored. Thank you for this.
Joshua D | Premières impressionsI spent over $3000 dollars and couldn't be accommodated for a storage unit that I needed so I am being charged $40 dollar a day because I don't have any place to put my things. I made every attempt before I left to have a storage unit but just to get the run around. So I will not recommend to any family or friends.
Merlene Y | Premières impressionsThe manager at this location is wonderful! She's very kind an helps w/ any problem with professionalism and a warm smile.
shawna w | Expérience généraleTracey was very helpful, knowledgeable and so nice. You are lucky to have her with your organization.
John B | Premières impressionsThey helped me on hard times especially the supervisor. Me and my kids couldn't be more thankful. Cierra
Cierra m | Expérience généraleThank you Fernando for being such a big help with renting the moving van and storage unit! Super friendly and made everything very easy
Isabella B | Premières impressionsI will rent again I always rent through Uhaul your agency is reliable and very consistent.
renee t | Expérience généraleI wasn't able to move into my unit. I paid for 1 month n had to cancel the unit. Not due to any fault of u-haul.
ELLEN O | Expérience généraleVery helpful and courteous they were very patient and generous. I thank mostly Ms.ruiz and the owner I do apologize I did not get her name but they were all very helpful and fast typing on the computer.
jaime h | Premières impressionsOnce again, I could not reach employee to help me when I couldn't get the storage unit open. Supposedly I should be able to push a button and reach someone to help. I called locations phone number but no answer; then transferred to customer service.
Diane Z | Premières impressionsIt was a hassle to get an employee to help when needed. When I called the phone number for help they would delay in responding. Once they responded they put me on hold and didn't get back to me. I had a difficult time getting someone to open the unloading door that was locked. Employees were all bunched up talking in the front and didn't care to answer phones. Only nice employee was the lady who checked me in. Otherwise everyone else seemed careless who didn't want to work!
Brenda A | Premières impressionsMy comments to you are I left the facility in October 30,2 I rented a Uhaul from u an said I would no longer be use storage March 2022 is In correct thank you for your services
lashawn s | Expérience généraleStaff are doing a good job.
Bryan J | Premières impressionsTracy my original U Haul employee that help me was so informal and Helpful to me I want to make sure this employee gets recognized. I would definitely pass the good word on to friends and family about my U Haul experience.
Emmett B | Expérience généraleStaff all way helpful
jerome g | Premières impressionsstaff professional and very attentive .
Emmett B | Premières impressionsFriendly staff, very informative! Storage unit was easy to locate and take my goods into.
Anthony P | Premières impressionsCustomer service was bad wanted to customer service call down to my son, he is 13 year old She black I didn’t get her name
bianca m | Premières impressionsI would use this storage facility again. I like the lay out and fact it sits away from the main street so more private and secure.
Kimberly W | Expérience généraleNever really used it though.
Michelle L | Expérience généraleStorage staff professional and friendly. Wonderful experience.
Rose C | Expérience généraleStaff friendly and professional. Great experience👍🏽
Rose C | Premières impressionsMy unit was filled with dirt an my couches are ruined and I have to throw them out. If I would've known this is how my stuff was going to end up I would've just thrown them in my back yard and saved my money that I paid for almost a year. I'm very disappointed
Karen E | Expérience généraleThe employees were very helpful and courteous.
Leslie H | Premières impressionsLove your facility and what you have to offer. Thanks
Gary S | Expérience généraleThe storage was kept clean and well lit. The staff however were very rude and impolite most of the time, in person as well as on the phone. I will only come back to this storage for the convenience of it.
ADRIANNE M | Expérience généraleNone at this time. Thanks
Gary S | Premières impressionsWhen I dropped off it was 7:58 Friday night. The lady inside the office turned off the lights and exited the back door. They were right next to where I was dropping off the trailer. They didn't even say good night and drove off. I left the trailer and took pictures for proof. You can check your numerous cameras on my story. Matthew was a very positive point of contact at your business. Mario Pompeii
Mario P | Premières impressionsStaff wasn't commented to promise of a storage that was made on a upgrade to a larger unit. I cancelled service after 4 days an use another storage facility that was able to get the size unit I needed. When the manager at uhaul had promise me it was available unit. I will not use uhaul storage services for storages the inconvenience cause me alot of unnecessary running around.
FLORA V | Expérience généraleI would still be using it if money wasn't so tight. Thank you for everything. My things were in perfect condition, no evidence that they were in storage, and were relatively clean as I pulled them out - wish I could stay, and thank you so much!
Diana H | Expérience généraleExcelente servicio
Bautista R | Expérience généraleTodo el personal fue amable
Teresa Z | Premières impressionsMost everything about the facility made me comfortable with storing my stuff there. It seemed secure and the climate control is a plus. The door to the building was broken though and so moving furniture in would be difficult, but they said it would be fixed that day.
Jennifer F | Premières impressionsRude manager (Lady) don’t remember her name But left me a horrible rude and menacing voice message.
Christian Z | Expérience généraleMuy buen servicio gtacais
Marissa Q | Premières impressionsThe hours are perfect.. but it being so hot and being a night person would have loved to do it late in the evening or before the crack of dawn. But I understand & common sense it's for safety and other business problematic issues that can occur. The staff were always respectful & kind every time I came in. Thank you I greatly appreciate it during a hard, emotional, crazy time in my life
Roshelle M | Expérience généraleAs long as the move-out proceeds without any problems, I found the experience to be great. In the last ten years I have had 3-4 storage units at the same facility and, every time, things were problem free. Keep up the good work. :)
Daniel D | Expérience généraleI was told I get first month free never got it I paid for every month I was there & I called no answer ever. I even called at the Uhaul store & there phone never rang
Hector N | Expérience généraleEsta excelente el servicio
Bautista R | Premières impressionsStass were great. The only issue I had was the app. It didn't let me upload the pics of the damages on the truck. It kept saying there was an error uploading, but the staff asked me to just take pictures and that I would be okay. So I took pictures and told the staff about the scratches and bumps on the truck. Over all the staff was great!
PEDRO E | Premières impressionsStaff member very rude and unhelpful. Lack of professionalism and courtesy. Unwilling to accommodate or fix issues if Uhaul online reservations makes a mistake such as renting a truck at a specific location for a one way but then when you get there they only have a round trip truck available. Now everything is sitting outside of their storage unit with no truck. Its either wait to see if one becomes available and move everything back into the storage unit or pay the extra $100 in mileage. They represent each other but the facility acts like they have nothing to do with Uhaul. Very poor service this time around.
ROBERTA J | Expérience généraleGreat place to put your stuff
alan b | Premières impressionsStaff completely incompetent and rude. They did. It have the appliance dolly I reserved which was needed and showed no concern. Also, they didn't supply the paid for furniture pads nor the other dollys I paid for. The truck was completely empty and employees has no concern while they were hurrying to count their money draws to leave for the day. The real kicker here was I was told they also didn't have available my reserved storage space needed to move all of my items (the purpose of having the truck). Then when I leave with the truck and open the back up at my location. There was NO equipment. No dolly no pads. Nothing. I am seeking compensation and damages. I had a paid crew ready with nothing to load the truck with and no where to bring it. Worst customer service and lack of integrity I have ever experience in a company. And you got the wrong one because I will be filing complaints with the BBB and the CFPB as well as the attorney generals office.
DAVID F | Premières impressionsI got rainwater all over my things. There was a leak in the roof or something.. I paid extra for climate control and got rainwater.
james h | Expérience généraleThey were very nice and helpful and had everything you can think of that you needed for moving
dezarae o | Premières impressionsTHE MANAGER LUPE WAS THE BEST EVER !!!!! SHE TOOK CARE OF BUSINESS AND WAS A GREAT MUTI TASKER !...PLEASANT COURTEOUS AND PROFESSIONAL !.....BEST MANAGER YOU'VE HAD IN THERE FOR A WHILE .
Herbert D | Expérience généraleThe day I was moving my things into my storage unit, I had trouble accessing the unit because the pull-down door was off track. The first thing I did was request assistance. I never did get assistance and I had to leave. I came back and the problem wasn't resolved. Although I tried more than 10 times, I could not reach anyone by intercom or by calling the store's phone number. My phone call finally was kicked over to an overflow line (I think) and this woman tried to help but was unable. I finally went up to the u-haul store and asked for help. After going back to my unit I waited another hour to get help. For my inconvenience, I was given a free lock for my unit. The only problem was that my storage unit was never locked. I had to go back up to the u-haul store, get the lock, go back to the unit, and then lock the unit. Very frustrating experience. I'm a patient person and I know it was very busy this day. It wasn't anyone's fault.
Diane Z | Online Move InA great experience. I will certainly consider using your services and location should i have any storage or transportation needs in the future.
Paul D | Expérience généraleI'm so Glad for Uhaul storage I've been there for 13 years thank you so much for your Service Anita AnitaSylvan ❤
DONALD S | Expérience généraleMoving takes all the energy you have,and then some but I felt like they had my back the hole way through!
Veda C | Premières impressionsOnly concern would be a possible reduction in price for Senior Citizens.
Evertt W | Expérience généraleIsabell and Lupe were very helpful, accommodating, Polite and very knowledgeable about what they were doing!
mark s | Premières impressionsWater leaked into my storage unit and ruined a couple things. I guess the insurance from my Ubox didn't carry over for my free month. Won't be using the facility in the future.
Courtney C | Expérience généraleBoth employees were very helpful and nice.
Courtney C | Premières impressions.
Leroy W | Premières impressionsYour employee was great very professional and polite
Dean J | Premières impressionsMerci
Jc J | Expérience généraleSlow process, excellent customer service.
Ashley L | Premières impressionsExperience was very poor for me renting the storage the clerk had to leave us at the storage three times for us to get the storage and she asked me all the crazy questions even though I had answer the
lisa n | Premières impressionsDanny C. the manager goes above and beyond to help and all the staff is friendly and courteous. The storage facility is very well maintained & clean.
Martha M | Expérience généraleExtremely happy and Satisfied
GUADALUPE B | Expérience généraleThe staff at this facility were friendly and helpful - and, they helped me solve a little grievance with the prior facility in Citrus Heights, CA. Thank you!
Anita B | Expérience généraleOverall, I was satisfied with the personal care from Daniel, the mgr. Of the facility.
eduard r | Expérience généraleDanny a manager was a great person/supervisor Thank You Jacqueline
Jaqueline K | Expérience généraleNo problems
Dawna W | Expérience généraleQuick, efficient, and professional.
john d | Premières impressionsThe clerk was very patient in explaining everything to me. If she thought I didn't understand, she would repeat it.
Henry S | Premières impressionsIt was as advertised....
Beatrice C | Expérience généraleThe staff at the facility made a high-stress move a little easier - thank you!
Anita B | Premières impressionsExcellent !!!!!
ELIZABETH J | Expérience généraleGreat, Greater nice friendly
Veronica S | Expérience généraleGreat staff and very clean loacation.
Lakeisha W | Premières impressionsThe staff was extremely helpful, they allowed us to use the hand truck at no charge. Thank you so much for all your help. Don
JULIANNA H | Expérience généraleMy things got wet and molded
Donna B | Expérience généralePeople were excellent
WYATT C | Premières impressionsgreat customer service
ANITA T | Expérience généraleOne stop, truck and storage in one location. Staff were helpful and professional.
Beatrice C | Premières impressionsPeople are very nice all employees are great very clean place get help right away overall everything is just awesome at this faculty thank you have a beautiful day
jannie s | Premières impressionsOn hold to speak to a customer service person was sometimes long and no return calls as promised, other than that, it was a good experience
salina g | Expérience généraleReservation was canceled. Not sure why I am receiving this.
Annika T | RéservationThank you for your friendly staff, and giving the feeling of safety with my possessions.
Janet H | Expérience généraleI well used your services againg thank you
BENJAMIN M | Expérience généraleI love U Haul, they were there when I needed them and customer service was very helpful and knowledgeable,
Dwaine W | Expérience généraleThe staff was very courteous and helpful.I feel that this was one of the best storage facility experiences of my life.I never felt so secure leaving my prized personal belongings anywhere else.thanks
Eric B | Expérience généraleWas not happy with the service!
april c | Expérience généraleI can not refer U-Haul to anyone knowing the lousy service I received in Lancaster and Chicago. I believed that once I had returned the box and trailer there could be nothing else that could go wrong
diane s | Expérience généraleHaven't used it or seen it yet
marina m | RéservationAt first I was very angry because they didn't have a storage for me after I made arrangements with them I went to go return the truck but I didn't have storage I had to have it a little longer than
Marchel J | RéservationYour people were very helpful, but had to contend with poor computer system, long waits, and poor communication from phone calls. Was charged for a U Pod, but your manager fixed it and approved refund
Janet H | Expérience généraleThe manager goes above and beyond to satisfy all his customers , Great Customer Satisfaction. Now I wish I can say about that in the Stockton office , but that would be simply lying .
NATALIE V | Expérience générale