Évaluations des clients U-Haul Moving & Storage of East Lancaster

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of East Lancaster

Cote générale :

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MICHAELE G.
Évaluation :

Out hitch wasn't put on right and our trailer fell off 3 miles down the road. We are lucky it didn't hit our truck or hurt anyone else. It took them 3 hours to come help us and then they did t return our money or replace our hitch , ball, and pin. We are not satisfied customers.

GREGORY M.
Évaluation :

I couldn't understand why 2 or 3 employees had to help take care of one customer while they had 2 others up at the counter and several others waiting in line. It took over an hour to get out rental truck and then over 30 minutes to check it back in ! The 3 employees there didn't seem to know what they were doing. It was very frustrating!

KEITH C.
Évaluation :

I declined the safe tow coverage, however I was charged $8.00 for this unauthorized coverage on my credit card. Please call me as this is in dispute.

Christopher B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

David J.
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Le client n'a pas laissé de commentaire.

David K. | Premières impressions |
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Le client n'a pas laissé de commentaire.

TINEQUA B.
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Le client n'a pas laissé de commentaire.

DAVID F. | Premières impressions |
Évaluation :

Staff completely incompetent and rude. They did. It have the appliance dolly I reserved which was needed and showed no concern. Also, they didn’t supply the paid for furniture pads nor the other dollys I paid for. The truck was completely empty and employees has no concern while they were hurrying to count their money draws to leave for the day. The real kicker here was I was told they also didn’t have available my reserved storage space needed to move all of my items (the purpose of having the truck). Then when I leave with the truck and open the back up at my location. There was NO equipment. No dolly no pads. Nothing. I am seeking compensation and damages. I had a paid crew ready with nothing to load the truck with and no where to bring it. Worst customer service and lack of integrity I have ever experience in a company. And you got the wrong one because I will be filing complaints with the BBB and the CFPB as well as the attorney generals office.

Nicole W.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT S.
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Nothing at all

ESTEBAN G.
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Le client n'a pas laissé de commentaire.

Denise P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

RUBEN S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

CHINDA M.
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Online booking could've been more accurate

JANAE T.
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Le client n'a pas laissé de commentaire.

LUDVIG M.
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Le client n'a pas laissé de commentaire.

Dean W.
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Well one of the employees installed a new ball to my hitch and when I arrived to return the trailer, the ball had nearly come off. Both I and the employee where I returned the trailer were in shock. The end result could have and would have horrific! There needs to be better quality and control over your company's installations!!

MICHAEL M.
Évaluation :

Excellent service. Only one girl there helping customers but she called for help and apologized to me for having to wait a few minutes longer than usual. She was very kind and thanked me for cleaning out the truck before we dropped it off.

ROMEO C.
Évaluation :

U guys are great

MICHAEL U.
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Le client n'a pas laissé de commentaire.

OWEN L.
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Le client n'a pas laissé de commentaire.

BERNARDO R.
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During my inspection of the vehicle BEFORE I had moved it from out of the lot the inside of the vehicle looked as if the cleaning was rushed. During this pandemic one can't be too careful and it made me uneasy operating said vehicle. The service and workers are outstanding, and answered any questions I had and gave me the best equipment they could offer.

Ronald P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DeKaia G. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MATTHEW M.
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Le client n'a pas laissé de commentaire.

LORRAINE G.
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Le client n'a pas laissé de commentaire.

Earnest O.
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Le client n'a pas laissé de commentaire.

ERROL B.
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I PICKED UP MY EQUIPMENT IT WASNT SECURED RIGHT THE GUY HAD A HARD TIME PUTTING THE EQUIPMENT ON MY TRUCK. GOT HOME WENT TO LOAD MY AUTO TRANSPORT AND IT CAME OFF THE BALL AND ALMOST PUSHED RIGHT INTO MY TAILGATE OF MY TRUCK

DENNIS C.
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Staff needs to.be better trained very unprofessional but were nice and had no clue what to do hooked my own equipment up to my vehicle while also helping other customers do the same wasnt sure who worked there all had on regular clothes

SANDY O.
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Le client n'a pas laissé de commentaire.

Sergio V.
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The auto transporter is no work properly and for that reason I have to stop for 4 hours and you guys still charge me is a really bad service and still don't understand wait the insurance don't cover that because that's why I get the insurance cover I really really upset and disappointed for that service I hope you guys can fix this issue

EDWARD B.
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None

MICHAEL W.
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was in and out in 10min for drop off, young lady who helped me was efficient and informational!!

MICHAEL T.
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Le client n'a pas laissé de commentaire.

Laura S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Matthew R.
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Le client n'a pas laissé de commentaire.

KIRK L.
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Keep up the good work

RICHARD R.
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Excellent customer service m

CHRISTOPHER J.
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VERY PLEASED

james h. | Expérience générale |
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I got rainwater all over my things. There was a leak in the roof or something.. I paid extra for climate control and got rainwater.

Carlos Q.
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Le client n'a pas laissé de commentaire.

PETER C.
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Le client n'a pas laissé de commentaire.

Craig W.
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Very nice and professional people. Keep up the good work

JAMES V.
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Le client n'a pas laissé de commentaire.

RODOLFO M.
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Le client n'a pas laissé de commentaire.

CHARLIE B.
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The young man who checked out appeared to not know what he was doing.

STEPHANIE G.
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The renting process was very simple and convenient. Only complaint about this location was how rude the employees were both days when I went to pick up a trailer, as well as when I went to drop off the trailer.

MICHAEL S.
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Le client n'a pas laissé de commentaire.

Dwayne J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Belinda L.
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I appreciate management making my experience right when the previous customer did not return the trailer I rented on time. I turned out to be a happy customer at the end.

DAVID L.
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Le client n'a pas laissé de commentaire.

DONNA P.
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Customer service-00000 None, zip, zero Customer service there is no concern for family's here.

Richard R.
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Le client n'a pas laissé de commentaire.

DANIEL L.
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Le client n'a pas laissé de commentaire.

Randy I.
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Le client n'a pas laissé de commentaire.

JOSE M.
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One tire had 10 lb of pressure trailer kind of whips empty and more so loaded

JOHN W.
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None

SHELONDA P.
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Customer service was excellent.

Matthew M.
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Le client n'a pas laissé de commentaire.

GARY J.
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Le client n'a pas laissé de commentaire.

KEVIN R.
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Le client n'a pas laissé de commentaire.

moses p. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Durante C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Paul K.
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Friendly and courteous staff. Quick and efficient. Very helpful. Great job guys!

DENNIS U.
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Service was very slow and possibly more staffing taking Reservations would ease the problem, especially during the early morning hours The return service was excellent.

RICHARD CARY B.
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Super friendly and quick... we were in and out and on our way... Very nice people with great sense of humor, which is exactly what we needed...

mason S.
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Le client n'a pas laissé de commentaire.

THILAK P.
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Le client n'a pas laissé de commentaire.

ARMANDO S.
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Le client n'a pas laissé de commentaire.

SAQUENA C.
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Le client n'a pas laissé de commentaire.

dezarae o. | Premières impressions |
Évaluation :

They were very nice and helpful and had everything you can think of that you needed for moving

Herbert D. | Expérience générale |
Évaluation :

THE MANAGER LUPE WAS THE BEST EVER !!!!! SHE TOOK CARE OF BUSINESS AND WAS A GREAT MUTI TASKER !...PLEASANT COURTEOUS AND PROFESSIONAL !.....BEST MANAGER YOU'VE HAD IN THERE FOR A WHILE .

Jaythan S.
Évaluation :

The only concern was, the oil light stayed on.Other than that, everything was awesome...

Juan V.
Évaluation :

Head lights driving at night are too dim .

Anita W.
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Le client n'a pas laissé de commentaire.

KATHRYN A.
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Le client n'a pas laissé de commentaire.

Shelley P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JUAN M.
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Le client n'a pas laissé de commentaire.

JAMIE F.
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Le client n'a pas laissé de commentaire.

LOUIE G.
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Le client n'a pas laissé de commentaire.

ERIC P.
Évaluation :

Truck has mechanic issue so i have very bad experience

RAYSHAWN M.
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Le client n'a pas laissé de commentaire.

jonny W.
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Le client n'a pas laissé de commentaire.

DAVID B.
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Was perfect

RONALD C.
Évaluation :

Overall, this location has poor customer service. The young lady who checked me in was no where to be found when I arrived and she was unfriendly. The truck was dirty inside. It was not cleaned between customers. There was dirt, grim, and change stuck in the cup holders. The truck also had a weird smell inside. In addition, the brake light kept coming on even though it was not engaged and the tires were low. It didn't appear that the truck was thoroughly inspected, serviced, or cleaned between customers. When I returned it, they had already scheduled it to be serviced. It should have not been rented out. Overall, I wouldn't recommend this particular location given my experience.

tony S.
Évaluation :

Keep up the great costumer service Thank you

Daniel R.
Évaluation :

Great costumer service keep up the good work 👍🏽

Diane Z. | Online Move In |
Évaluation :

The day I was moving my things into my storage unit, I had trouble accessing the unit because the pull-down door was off track. The first thing I did was request assistance. I never did get assistance and I had to leave. I came back and the problem wasn't resolved. Although I tried more than 10 times, I could not reach anyone by intercom or by calling the store's phone number. My phone call finally was kicked over to an overflow line (I think) and this woman tried to help but was unable. I finally went up to the u-haul store and asked for help. After going back to my unit I waited another hour to get help. For my inconvenience, I was given a free lock for my unit. The only problem was that my storage unit was never locked. I had to go back up to the u-haul store, get the lock, go back to the unit, and then lock the unit. Very frustrating experience. I'm a patient person and I know it was very busy this day. It wasn't anyone's fault.

Brent C.
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Le client n'a pas laissé de commentaire.

JOMARIE M.
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Le client n'a pas laissé de commentaire.

KENNETH K.
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The staff was very friendly and professional. The return of the truck only took a few minutes. Very happy with this experience.

RICHARD B.
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Nothing

Orville D.
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Le client n'a pas laissé de commentaire.

NAOMI D.
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Worst experience as my first time renting a uhaul.

HENRY C.
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Le client n'a pas laissé de commentaire.

RAMIRO M.
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N/A

Antoinette C.
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Le client n'a pas laissé de commentaire.

Ivan J.
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Excellent service

CHRISTOPHER J.
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NO COMMENT

Randall R.
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Easy check out, pre-check worked well.

Darren T.
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Love this place! Everyone was so nice and professional!

JOSE G.
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great personnel team, very helpful

ANDREW W.
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Staff was super helpful. Everything went as smoothly as possible.

Keisha G.
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Offer and if needed, Help the customer with loading heavy equipment rented in your store to their truck or vehicle.

WILFREDO J.
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Expensive, rates and charges not well explained at the beginning of transaction! Should consider senior and military discounts.

Jeannie T.
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Le client n'a pas laissé de commentaire.

GARY B.
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Le client n'a pas laissé de commentaire.

EVERETT M.
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The same thing, keep up the good work.

SANDRA W.
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They stole the uhaul from me I reported it stolen to the police and they acted as if they had no idea of what I was talking about

RICHARD K.
Évaluation :

We were told since there was 1/4 of a take of gas we were to return it at the same level. When we did we were told we were to fill the truck. Why? Sry unfair and not professional. Why should we fill a truck that was not filled when we took it?

Christopher H.
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle L.
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The air did not work, it didn't turn on at all. This was not disclosed when I picked it up.

Patricia C.
Évaluation :

faster check in ..i did the no contact check in and had to go in for keys when the app clearly stated you dont have to ,,, then i go in and 3 associates and 2 people ahead of me and it took forever so i had to interupt to get my keys , and the other 2 associates didnt even try to help me ..and this place is too EXPENSIVE!

JERRY J.
Évaluation :

The last person who checked me in was good , but everyone before could of cared less.

BENJAMIN M.
Évaluation :

This is my second time here , people always very helpful very knowledgeable n very kind i can always count on theme , all the stuff they know there job Count on U-haul for all your needs everything under one roof ! Big thanks ,🤗🤩o:-)

Norman R.
Évaluation :

I was surprised to get a truck with basically an empty gas tank. The message on the truck said 25 miles to empty. Not a good experience. It costed me $102 to fill it. I did get a credit for the extra gas but would have rather received the truck with more gas.

Paul D. | Expérience générale |
Évaluation :

A great experience. I will certainly consider using your services and location should i have any storage or transportation needs in the future.

DONALD S. | Expérience générale |
Évaluation :

I'm so Glad for Uhaul storage I've been there for 13 years thank you so much for your Service Anita AnitaSylvan ❤

Veda C. | Premières impressions |
Évaluation :

Moving takes all the energy you have,and then some but I felt like they had my back the hole way through!

Evertt W. | Expérience générale |
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Only concern would be a possible reduction in price for Senior Citizens.

mark s. | Premières impressions |
Évaluation :

Isabell and Lupe were very helpful, accommodating, Polite and very knowledgeable about what they were doing!

Courtney C. | Expérience générale |
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Water leaked into my storage unit and ruined a couple things. I guess the insurance from my Ubox didn't carry over for my free month. Won't be using the facility in the future.

Alexus J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

RUBEN S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Courtney C. | Premières impressions |
Évaluation :

Both employees were very helpful and nice.

Earl V. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Leroy W. | Premières impressions |
Évaluation :

.

Dean J. | Premières impressions |
Évaluation :

Your employee was great very professional and polite

Jc Jr F. | Expérience générale |
Évaluation :

Thank you

Ashley L. | Premières impressions |
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Slow process, excellent customer service.

lisa n. | Premières impressions |
Évaluation :

Experience was very poor for me renting the storage the clerk had to leave us at the storage three times for us to get the storage and she asked me all the crazy questions even though I had answer the

Martha M. | Expérience générale |
Évaluation :

Danny C. the manager goes above and beyond to help and all the staff is friendly and courteous. The storage facility is very well maintained & clean.

GUADALUPE B. | Expérience générale |
Évaluation :

Extremely happy and Satisfied

Anita B. | Expérience générale |
Évaluation :

The staff at this facility were friendly and helpful - and, they helped me solve a little grievance with the prior facility in Citrus Heights, CA. Thank you!

eduard r. | Expérience générale |
Évaluation :

Overall, I was satisfied with the personal care from Daniel, the mgr. Of the facility.

Jaqueline K. | Expérience générale |
Évaluation :

Danny a manager was a great person/supervisor Thank You Jacqueline

Dawna W. | Expérience générale |
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No problems

john d. | Premières impressions |
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Quick, efficient, and professional.

Shani S. | Premières impressions |
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The clerk was very patient in explaining everything to me. If she thought I didn't understand, she would repeat it.

Beatrice C. | Expérience générale |
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It was as advertised....

Anita B. | Premières impressions |
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The staff at the facility made a high-stress move a little easier - thank you!

ELIZABETH J. | Expérience générale |
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Excellent !!!!!

Veronica S. | Expérience générale |
Évaluation :

Great, Greater nice friendly

Lakeisha W. | Premières impressions |
Évaluation :

Great staff and very clean loacation.

JULIANNA H. | Expérience générale |
Évaluation :

The staff was extremely helpful, they allowed us to use the hand truck at no charge. Thank you so much for all your help. Don

Donna B. | Expérience générale |
Évaluation :

My things got wet and molded

WYATT C. | Premières impressions |
Évaluation :

People were excellent

ANITA T. | Expérience générale |
Évaluation :

great customer service

Beatrice C. | Premières impressions |
Évaluation :

One stop, truck and storage in one location. Staff were helpful and professional.

jannie s. | Premières impressions |
Évaluation :

People are very nice all employees are great very clean place get help right away overall everything is just awesome at this faculty thank you have a beautiful day

salina g. | Expérience générale |
Évaluation :

On hold to speak to a customer service person was sometimes long and no return calls as promised, other than that, it was a good experience

Annika T. | Réservation |
Évaluation :

Reservation was canceled. Not sure why I am receiving this.

Janet H. | Expérience générale |
Évaluation :

Thank you for your friendly staff, and giving the feeling of safety with my possessions.

Benjamin M. | Expérience générale |
Évaluation :

I well used your services againg thank you

Dwaine W. | Expérience générale |
Évaluation :

I love U Haul, they were there when I needed them and customer service was very helpful and knowledgeable,

Eric B. | Expérience générale |
Évaluation :

The staff was very courteous and helpful.I feel that this was one of the best storage facility experiences of my life.I never felt so secure leaving my prized personal belongings anywhere else.thanks

april c. | Expérience générale |
Évaluation :

Was not happy with the service!

diane s. | Expérience générale |
Évaluation :

I can not refer U-Haul to anyone knowing the lousy service I received in Lancaster and Chicago. I believed that once I had returned the box and trailer there could be nothing else that could go wrong

marina m. | Réservation |
Évaluation :

Haven't used it or seen it yet

Marchel J. | Réservation |
Évaluation :

At first I was very angry because they didn't have a storage for me after I made arrangements with them I went to go return the truck but I didn't have storage I had to have it a little longer than

Janet H. | Expérience générale |
Évaluation :

Your people were very helpful, but had to contend with poor computer system, long waits, and poor communication from phone calls. Was charged for a U Pod, but your manager fixed it and approved refund

NATALIE V. | Expérience générale |
Évaluation :

The manager goes above and beyond to satisfy all his customers , Great Customer Satisfaction. Now I wish I can say about that in the Stockton office , but that would be simply lying .

Non reviews have been submitted for this location.

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