Be on time and have trucks lined up in order to be driven away without waiting for an employee to come out and move the truck that's blocking the one they assigned you.Peggy S.
Customer Reviews for U-Haul Moving & Storage of East Lancaster
Pour nous contacter
Lancaster, CA 93534
(Just North of Avenue L)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SYLVIA D.
Le client n'a pas laissé de commentaire.ROBERTO G.
They never sent me my text about calculating the gas and I put 10 too much in.DIANE G.
When Requested on Ave J they change Location on Sierra at last minunte. This is the 2 time they have did me like this. I really think Corporate should look into this situation. I jaded to reschedule the movie@ last me. It cost me Extra 2hours. Please advised your staff of this problem. Thank You Sincerely JUNEGAY.JUNE G.
Not sure if Uhaul believes in mask mandates or not but the employees did not have any on nor did they make it seem like it was a priority to keep their clients safe.JOSEPH G.
I had so much trouble with that truck from bad brakes to everything elseSHEDAWN H.
Had airbag maintenance warning.EDWARD T.
Le client n'a pas laissé de commentaire.SOPHIE C.
Customer Service was great!JOY H.
Check out process is nice and quick, was in n out in no time, tracie was very helpful and so were the guys hooking up my trailer. Overall a great experience. Keep up the good work.LUIS G.
Le client n'a pas laissé de commentaire.Crystal H.
I'm not sure because my experience from start to finish was excellent.JOSE P.
Le client n'a pas laissé de commentaire.VINCE C.
Le client n'a pas laissé de commentaire.ENRIQUE C.
U R doing wellâ·congratsDAVID J.
Le client n'a pas laissé de commentaire.CRYSTAL H.
Le client n'a pas laissé de commentaire.Montgomery T.
My unit was filled with dirt an my couches are ruined and I have to throw them out. If I would've known this is how my stuff was going to end up I would've just thrown them in my back yard and saved my money that I paid for almost a year. I'm very disappointedKaren E. | Expérience générale
The employees were very helpful and courteous.Leslie H. | Premières impressions
Le client n'a pas laissé de commentaire.Gregory S.
Running light did not work on the Trailor this is the second time this had happened to me in the last 6 monthsVINCE C.
Le client n'a pas laissé de commentaire.Victor B. | Expérience générale
Excellent service. The trailer was. Brand new and the rep went above and. BeyondNICK S.
Le client n'a pas laissé de commentaire.SHERIE L.
Le client n'a pas laissé de commentaire.TRACEY J.
Your supply on demand. You double your price on a auto transport from 200 to almost 500. In the last two weeks. I will proudly provide a review on Google review.BENNY O.
Le client n'a pas laissé de commentaire.LAWRENCE R.
Le client n'a pas laissé de commentaire.CHANTAL SHAUNTAE N.
Good customer serviceEDUARDO S.
Le client n'a pas laissé de commentaire.Cory M. | Expérience générale
Le client n'a pas laissé de commentaire.RAYMOND C.
I was completely satisfied with all aspects of the trailer rental. They answered my phone call, did NOT put me on hold for 20 minutes like another company did, knew exactly what they had in stock. No waiting around!! They know their stuff!! I highly recommend!!Victor Y.
Le client n'a pas laissé de commentaire.Sergio M.
Le client n'a pas laissé de commentaire.BRANDON R.
Nothing your employees are greatDARWIN S.
Excellent service à la clientèleTHOMAS H.
Le client n'a pas laissé de commentaire.Jeffrey A. | Premières impressions
I could not get the key to the lock (for securing the truck roll up door) to work.VICTOR S.
Fast, efficient and friendly service. I highly recommend U-Haul to all my friends.Viktor T.
Le client n'a pas laissé de commentaire.pascual v. | Expérience générale
All was good thank youNICK S.
Was charged 20 $more than receipt showed when truck was returnedVICTOR A.
Le client n'a pas laissé de commentaire.KRYSTAL R.
Le client n'a pas laissé de commentaire.Darshay H. | Premières impressions
I drive a few extra miles to this location because I've always had a good experience. The lot is large and you don't have to worry about maneuvering your vehicles around. Staff are quick and using the app makes the process easy especially afterhours.DARREN F.
There thes best here from the workers who has Ike's trailer up to the nice lady that unhooked trailerCHRISTOPHER B.
Kind, courteous staff made it a great experience.JERRY K.
Love your facility and what you have to offer. ThanksGary S. | Expérience générale
All good thank you, you guys rock. Great service.IVIS B.
Pull the equipment to the front so customers dont have to walk to the back of the location to look for the truckLUIS N.
Le client n'a pas laissé de commentaire.STEPHEN M.
Le client n'a pas laissé de commentaire.Rocio A. | Premières impressions
Le client n'a pas laissé de commentaire.Victor B. | Premières impressions
Le client n'a pas laissé de commentaire.Amanda G. | Premières impressions
I am very happy with my experience and plan to rent from this location again soon.Valerie C.
Quick and friendly service! Great staff!JUAN H.
Le client n'a pas laissé de commentaire.MIGUEL C.
Le client n'a pas laissé de commentaire.HUGO D.
Le client n'a pas laissé de commentaire.MELISSA A.
I was charged an extra day yet I turned it in after hours same day I said I would.ANDEN S.
Customer service was great but my truck needed servicing, I.e. brakes better tires overall everything was fineROBBIN H.
Cust service rep was very good on my return of equipmentNATHANIEL W.
Le client n'a pas laissé de commentaire.ELEAZAR L.
Le client n'a pas laissé de commentaire.DENISE O.
Le client n'a pas laissé de commentaire.MANUEL A.
Le client n'a pas laissé de commentaire.MEGAN M.
Le client n'a pas laissé de commentaire.Louie C.
The storage was kept clean and well lit. The staff however were very rude and impolite most of the time, in person as well as on the phone. I will only come back to this storage for the convenience of it.ADRIANNE M. | Expérience générale
Dirt in the back no Rear view mirror and drivers mirror kept movingCHRISTOPHER M.
Your maintenance on your trailers has gone down the tube, tires are not maintained, the running lites didn't work , I was doing a lot of nite driving,, Please improve. ThanksWILLIAM G.
Le client n'a pas laissé de commentaire.Frederick B.
Le client n'a pas laissé de commentaire.alden clark D.
very fast and helpful.ROBERT W.
Very Good staff and Friendly with CoustmersRICARDO A.
Everything was satisfactory I just wish I didn't have to travel 60 miles to pick up the truck.Dennis L.
None at this time. ThanksGary S. | Premières impressions
Le client n'a pas laissé de commentaire.ROSANNA M.
Great kind staffJOSE R.
Le client n'a pas laissé de commentaire.JAMES W.
Everything is goodVICTOR A.
Le client n'a pas laissé de commentaire.ALINE H.
Le client n'a pas laissé de commentaire.KIMBERLY F.
the ramp was missing and that made it challenging to move heavy items in and out of the truck, we werent notified about this until pickup time and there was no truck to substitute.STEVEN T.
The only thing was the order slip said pick up at 2 AM instead of 2 PM. This canceled my order however they still had the truck for me.CONNIE M.
The windshiled had not been cleaned. This made the drive to my home nmore risky than it needed to be.CORY E.
Le client n'a pas laissé de commentaire.Evelin L.
Got the job done!JAMES K.
Le client n'a pas laissé de commentaire.MICHELLE D.
Service was great no problems!Ricardo P.
The system there is really badCHRISTINA S.
Le client n'a pas laissé de commentaire.ROBERT H.
Le client n'a pas laissé de commentaire.ramiro t. | Expérience générale
The staff on pick up day, were horrible. They looked like they had literally just rolled out of bed. Didnt know the answers to any of our questions. The truck they gave us was dirty inside and we had to ask twice for them to clean it and they bickerd over who had to do it. The second time my husband went inside he caught them speaking negatively about a customer that was there as well. The staff the next day we awesome. They went above and beyond for not only us but to the other customers there as well.AUDRA V.
Over charged meKATARINA P.
Le client n'a pas laissé de commentaire.VICTOR E.
The RV6456E is parking over RV area inside in the unit is the Appliance Dolly picture are attached in the return process online Thanks againJUAN L.
Le client n'a pas laissé de commentaire.Aaron F.
Customer service representative was very polite and knowledgeable. My appliance dolley was ready for me before I even finished the paperwork. I always recommend this site to friends and family.Mary S.
Nothing, you guys are well organized. You helped me and answered my questions. I'm certain you'd do the same thing for every customer. Merci.ROGER S.
Le client n'a pas laissé de commentaire.KRISTOPHER E.
Le client n'a pas laissé de commentaire.CHERYL T.
The van was so dusty and the windows were so dirty we had to wash it before use. I think completely relying on customers to check in the van relieves the employee of the duty of the job. Come on at least take a water hose to the outside of the van. The previous renter must have stuck the passenger seatbelt behind the neck of the seat so the seatbelt couldn't be used for safety. Meaning that person didn't want the seatbelt across their chest area so they put it behind the neck of the seat it tightened and can't be used for safetyâ€¦ that should be something to check before rental that the seatbelts are working properlyâ€¦. No matter what the cars should be washed regularly simply because lancaster is a dusty place and it's good businessERNESTO K.
Le client n'a pas laissé de commentaire.Rolando D.
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.LARRY M.
Le client n'a pas laissé de commentaire.ERIC K.
The trucks sliding door kept getting stuck at the top. There was no way to pull it down because the latching lever wouldn't allow it. You had to move it with a stick. The first time it took me 20 mins to unlatch . It happened before to someone else because I could see where the top of the door was damaged with people having to do the same thing I did. I'm sure someone reported it before and the truck was still rented out. It happened to me a total of three times. I didn't need this in the middle of moving in the heat. The gentleman said he was going to take the truck out. I hope he does.FLOR D.
Le client n'a pas laissé de commentaire.SETH B.
Hire more employees. There was 1 person working the counter and this same person was the one who went to hook up your trailer. It said on your website to "skip the line" by entering all your information online. Wrong I still had to wait in line after entering all my information online.James T.
Le client n'a pas laissé de commentaire.TYREE D.
I first went to the uhaul location on palmdale Blvd to pick up a truck and the truck had a flat tire and nobody to come and fix it right away. Then having to check in and out online was horrible. I could not attach any of the photos of the preinspection and then when I came to drop off the truck it couldn't see my location and that I was there to drop off the truck. I'd rather deal with a person face to face and have them go thru the inspection with me. I hate that everything we do now a days is trying to go mobile.NICOLE S.
The tank was at 1/2 full. Although I was only required to refill to that level, I used most of the gas, and was concerned that I would run out while I was moving.MAURICE C.
When I dropped off it was 7:58 Friday night. The lady inside the office turned off the lights and exited the back door. They were right next to where I was dropping off the trailer. They didn't even say good night and drove off. I left the trailer and took pictures for proof. You can check your numerous cameras on my story. Matthew was a very positive point of contact at your business. Mario PompeiiMario P. | Premières impressions
Todo el personal fue amableTeresa Z. | Premières impressions
Most everything about the facility made me comfortable with storing my stuff there. It seemed secure and the climate control is a plus. The door to the building was broken though and so moving furniture in would be difficult, but they said it would be fixed that day.Jennifer F. | Premières impressions
Muy buen servicio gtacaisMarissa Q. | Premières impressions
Le client n'a pas laissé de commentaire.MURTRIE L. | Premières impressions
Le client n'a pas laissé de commentaire.Alexander K. | Premières impressions
Great place to put your stuffalan b. | Premières impressions
Le client n'a pas laissé de commentaire.David K. | Premières impressions
Le client n'a pas laissé de commentaire.DeKaia G. | Premières impressions
Le client n'a pas laissé de commentaire.Laura S. | Premières impressions
They were very nice and helpful and had everything you can think of that you needed for movingdezarae o. | Premières impressions
The day I was moving my things into my storage unit, I had trouble accessing the unit because the pull-down door was off track. The first thing I did was request assistance. I never did get assistance and I had to leave. I came back and the problem wasn't resolved. Although I tried more than 10 times, I could not reach anyone by intercom or by calling the store's phone number. My phone call finally was kicked over to an overflow line (I think) and this woman tried to help but was unable. I finally went up to the u-haul store and asked for help. After going back to my unit I waited another hour to get help. For my inconvenience, I was given a free lock for my unit. The only problem was that my storage unit was never locked. I had to go back up to the u-haul store, get the lock, go back to the unit, and then lock the unit. Very frustrating experience. I'm a patient person and I know it was very busy this day. It wasn't anyone's fault.Diane Z. | Online Move In
Le client n'a pas laissé de commentaire.Alexus J. | Premières impressions
The clerk was very patient in explaining everything to me. If she thought I didn't understand, she would repeat it.Shani S. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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