Customer Reviews for U-Haul Moving & Storage of East Lancaster

5 378 évaluations

42925 Sierra Hwy   Lancaster, CA 93534
(Just North of Avenue L)

(661) 942-0421

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(661) 942-0421

42925 Sierra Hwy
Lancaster, CA 93534
(Just North of Avenue L)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

GABRIDALE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
5

Excellent Service as usual

Michael E. 
Évaluation :
5

Fast and easy great experience

David S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maria F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oscar R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene W. 
Évaluation :
5

Store was busy on a Sunday morning. The staff was helpful and prompt in helping customers and even handling grumpy customers. Great location.

Janice M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnny Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence H. 
Évaluation :
1

Check the equipment, the van I rented had no AC as we live in the desert this was horrible

Hector G. 
Évaluation :
5

Tracey was very helpful, knowledgeable and so nice. You are lucky to have her with your organization.

John B.  |  Premières impressions 
Évaluation :
1

i called and called let know could not bring truck back before 5:30 pm. nobody answer never called back my mother called no answer charged me $60,47 been trying to charge my cc i still been calling no answer. truck window was dirty could not see out of it no assistance to explain how much extra of charge they will not answer the phone. poor customer service i have never seen company not answer the phone or return your call.

stephanie B. 
Évaluation :
2

Upon drop off the young male rep went to the truck to check mileage and would not come back into the office with me. He explained the cost and thr mileage cost at $1,36 a mile and I corrected by saying, what I was quoted upon renting. He said he was confused with weekly rates and weekend. Then I explained that I needed a printed receipt and He said, "go in and get a receipt from them if you wanted a printed receipt because I have to stay with the truck and go clean it" . I was confused because I was in a pince for time because my daughter had a doctor's appointment and I needed to get her ready to leave to drive to L A. I went back to the office alone and No one was available or there, after yelling, "Hello" multiple times/about 6 or so minutes, then I walk back out and that same rep is still in the truck I rented for less than 24 hours. He drove up to get in line to clean it and looked at me. He said, "Did you get the receipt?" I told him the issue and no one is was in there and he said, "Someone is always supposed to be there" and he peeled out the truck reluctantly and walked back into the office area to print out a receipt. I had mentioned that I was in a hurry during the first walk to get the mileage and after but the rep was NOT concerned and kept repeating ok, I hope you're having a great day. I am and was NOT happy with this service rep returning the truck. Initially renting the truck was a pleasant experience. That return/different staff definitely needs working.

Nikolette L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
3

Left brake light / blinker was dimmed dramatically. Horn didn't not work( was reported the day I rented the truck). It smelt like weed in the back when we go it. Brakes may need to be checked we had to stand on them to stop when vehicle was fully loaded.

Ashley M. 
Évaluation :
5

Ty for ur services

raymond L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariana S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Quick & Easy Rental Process along with Excellent Customer Service.

Jazmine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joan D. 
Évaluation :
5

They helped me on hard times especially the supervisor. Me and my kids couldn't be more thankful. Cierra

Cierra m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amos C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELVIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerardo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mele C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
5

Outstanding !

RODNEY G. 
Évaluation :
3

I was sent to Sierra Hwy location after trying to pick up from my original location on W Ave L for an hour with no success. No one called the night before to confirm in order to proceed with mobile pickup. So even though I had already paid I wasn't able to get the truck. I talked to no less than 6 people who kept transferring me to the next person who couldn't help. Not a good experience but I did finally go to the main location and pick up my reservation. They were quick and helpful.

Eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney P. 
Évaluation :
5

I am a repeat renter of trailers from this location. I don't even look to see if there are locations closer to me, but choose to go here. I've never been disappointed.

Michael H. 
Évaluation :
5

renting trailer is the way to go. very easy

dave H. 
Évaluation :
5

Thank you Fernando for being such a big help with renting the moving van and storage unit! Super friendly and made everything very easy

Isabella B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELVIS A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PENELOPE B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kisha F.  |  Expérience générale 
Évaluation :
5

Great service

LENIA S. 
Évaluation :
3

I had to go and check out the truck by myself. the truck had a long scratch on the side that was not marked. u-hual is very cheap on mileage . I had to pay extra for mileage.

jimmie R. 
Évaluation :
5

I had forgotten to place an order. Went to the store, and the lady and got a trailer as close to what I needed. It was late on Friday, however, they were happy to help with a smile. It was great.

FUMIE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAM K. 
Évaluation :
3

I had originally reserved the box for a closer location. So I had to spend extra money and time moving my items to the Lancaster location. I would appreciate Uhaul letting the customer know two weeks ahead of time instead of two days before. It was very inconvenient but luckily I got it done. Also, no discounts were offered for the inconvenience.

Diana S. 
Évaluation :
5

Excelente customer service! The lady receptionist was nice and the guy the receive and dispatch the truck was Super friendly and informative.

Gloria L. 
Évaluation :
5

Excellent service à la clientèle

GLENN J. 
Évaluation :
5

Friendly customer service and very attentive.

Bruce L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LENIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco T. 
Évaluation :
5

Merci

Daniel J. 
Évaluation :
5

Excellent service - thanks!

Michael C. 
Évaluation :
5

The gentleman at the 718 W Ave J went above and beyond to help us with our rental.

manuel P. 
Évaluation :
5

Traci was so nice and helpful! This was our first time renting a U-haul and she was patient and explained everything very clearly.

Gabriella R. 
Évaluation :
5

We still waiting for the total adjustment, since the local change our reservation because they don't available the unit we need, they offer us a $50 discount in the total but it wasn't applied when we return the unit. Also we were charged for the Dolly used for 3 days but we only used one day.

Josefina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tia N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco T. 
Évaluation :
5

Very fast service picking up and dropping off

Barbara D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charlie B. 
Évaluation :
1

My experience was the biggest inconvenience in renting a one way trailer in order to move my son to Chico Ca so that he would be there ready for college. I was forced to go to Glendale Ca then told Iwnpuld need to go to Lancaster Ca for pickup wasting the entire day

Rene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rollie C. 
Évaluation :
5

The customer service was phenomenal very polite understanding answered every question

sofina N. 
Évaluation :
5

Nothing, the store employee couldn't have been more helpful.

Leo C. 
Évaluation :
5

Can't imagine it going any smoother staff was great excellent customer service and the vehicle was ok could use a service on the Transmisions it was shifting a bit late and hitting hard when it finally did shift but other than that a ok

Dean J. 
Évaluation :
5

I will rent again I always rent through Uhaul your agency is reliable and very consistent.

renee t.  |  Expérience générale 
Évaluation :
5

Excellent, courteous service with a well-maintained van made for a very easy moving experience - thanks!

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvador V.  |  Expérience générale 
Évaluation :
5

The two female employees at my pick up time & date were very kind & professional. They made my transaction quick & easy, they were a pleasure to deal with.

CINDY S. 
Évaluation :
5

I am so happy with the Uhaul truck I received. It got my family's belonging safely to Alaska with not a single issue. I couldn't be happier!

Jessica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeWayne M. 
Évaluation :
4

The Attendant was very helpful and knowledgeable about his job. i would recommend him to anyone who needs to rent equipment in Lancaster.

UKO BENJAMIN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandra R. 
Évaluation :
3

I wasn't able to move into my unit. I paid for 1 month n had to cancel the unit. Not due to any fault of u-haul.

ELLEN O.  |  Expérience générale 
Évaluation :
5

The store was clean, workers were very friendly, helpful. Truck ran great and and handled our job.

Keith S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence A. 
Évaluation :
5

Everyone is friendly and very helpful!!!

Johnathan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaymie M. 
Évaluation :
5

From start to finish, the service from ALL of the staff was outstanding. Really great, and accommodating crew. Merci!

Jeffery F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noemi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANNE S. 
Évaluation :
2

When I went to return the trailer in Riverside, I arrived at 5:03 on a Sunday night and the location was closed. I called custormer service and was on hold until 5:58 pm only to be told that I had to take the trailer off of my car and place it in the lot. The employees at Uhauls don't unhook trailers, only hook them up due to liability. I explained to the extremely rude customer service representative that I have never had to unhook a trailer anytime I have rented one and that I had no idea how to unhook a trailer. He told me to watch a video on YouTube and do it. I explained to him that I have my left wrist in a cast which would make it extremely difficult to remove it one handed and he acted like it didn't matter. I finally told him that I had to be at work at 8:00 Monday morning in a town 2 hours away and that uhaul could either send someone to my place of employment to retrieve their trailer between 8:00 and 4:00 the next day, or I would drop it off at the uhaul location in my home town at 4:00. He told me that I would be charged a large sum of money (no amount given) if I did that. I took the trailer to the Lancaster CA uhaul and Michael was great about taking the trailer off my car, even with all the difficulty he had trying to get it unhooked. Evidently, whomever hooked up my trailer, had turned the locking device much harder than was needed as Michael had to fight with it to get it off and had to locate some gloves in order to unhook it. He explained to me that due to the fact I was leaving it in Lancaster, I would be charged 2x a one-way trip price. Since I could not drive to Riverside until Saturday due to work, and as I was already being charged almost 3 times what I had originally contracted for to just do it as I did not want to have to drive all week with that trailer on my car. I would not use the Riverside uhaul location again, nor would I recommend it to anyone there. I would however, recommend Michael and the Lancaster uhaul to anyone as I have used them multiple times and never had an issue.

JANE H. 
Évaluation :
2

#1 The trailer brakes did not work on the trailer #2 The location told me I could not drop the trailer back off on the night it was due back because of theft. So I was charged an extra day to drip it off the next morning.

Mike C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DESIREE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamlin H. 
Évaluation :
5

Great experience.thanks for helping my son and another family.telocate

MARY M. 
Évaluation :
3

The van was clean. I received the van fuel on below a quarter tank, on the paper it says half a tank. No one did the walk around with me. Would I recommend this location? I don't know. I think they need to really engage in customer service .

WILLIAM B. 
Évaluation :
5

Muy buen servicio de parte de la manager lupita

Jacob J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernesto C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gus B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria R. 
Évaluation :
4

Very helpful and courteous they were very patient and generous. I thank mostly Ms.ruiz and the owner I do apologize I did not get her name but they were all very helpful and fast typing on the computer.

jaime h.  |  Premières impressions 
Évaluation :
5

Awesome customer service on both pickup and dropoff

John W. 
Évaluation :
5

Nothing, the staff was so friendly and helpful!!! Made it quick and easy!! I would recommend location on sierra hwy to any and everyone!! Best experience

melinda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noemi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony G. 
Évaluation :
3

Once again, I could not reach employee to help me when I couldn't get the storage unit open. Supposedly I should be able to push a button and reach someone to help. I called locations phone number but no answer; then transferred to customer service.

Diane Z.  |  Premières impressions 
Évaluation :
2

It was a hassle to get an employee to help when needed. When I called the phone number for help they would delay in responding. Once they responded they put me on hold and didn't get back to me. I had a difficult time getting someone to open the unloading door that was locked. Employees were all bunched up talking in the front and didn't care to answer phones. Only nice employee was the lady who checked me in. Otherwise everyone else seemed careless who didn't want to work!

Brenda A.  |  Premières impressions 
Évaluation :
4

My comments to you are I left the facility in October 30,2 I rented a Uhaul from u an said I would no longer be use storage March 2022 is In correct thank you for your services

lashawn s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa B.  |  Premières impressions 
Évaluation :
5

Staff are doing a good job.

Bryan J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel I.  |  Expérience générale 
Évaluation :
5

Tracy my original U Haul employee that help me was so informal and Helpful to me I want to make sure this employee gets recognized. I would definitely pass the good word on to friends and family about my U Haul experience.

Emmett B.  |  Expérience générale 
Évaluation :
5

Staff all way helpful

jerome g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arrieslloyd L.  |  Expérience générale 
Évaluation :
5

staff professional and very attentive .

Emmett B.  |  Premières impressions 
Évaluation :
5

Friendly staff, very informative! Storage unit was easy to locate and take my goods into.

Anthony P.  |  Premières impressions 
Évaluation :
2

Customer service was bad wanted to customer service call down to my son, he is 13 year old She black I didn’t get her name

bianca m.  |  Premières impressions 
Évaluation :
5

I would use this storage facility again. I like the lay out and fact it sits away from the main street so more private and secure.

Kimberly W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEDDY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHINDANA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hanny M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wenshelia S.  |  Online Move In 
Évaluation :
4

Never really used it though.

Michelle L.  |  Expérience générale 
Évaluation :
5

Storage staff professional and friendly. Wonderful experience.

Rose C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L.  |  Online Move In 
Évaluation :
5

Staff friendly and professional. Great experience👍🏽

Rose C.  |  Premières impressions 
Évaluation :
1

My unit was filled with dirt an my couches are ruined and I have to throw them out. If I would've known this is how my stuff was going to end up I would've just thrown them in my back yard and saved my money that I paid for almost a year. I'm very disappointed

Karen E.  |  Expérience générale 
Évaluation :
5

The employees were very helpful and courteous.

Leslie H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pascual v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darshay H.  |  Premières impressions 
Évaluation :
5

Love your facility and what you have to offer. Thanks

Gary S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rocio A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda G.  |  Premières impressions 
Évaluation :
3

The storage was kept clean and well lit. The staff however were very rude and impolite most of the time, in person as well as on the phone. I will only come back to this storage for the convenience of it.

ADRIANNE M.  |  Expérience générale 
Évaluation :
5

None at this time. Thanks

Gary S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ramiro t.  |  Expérience générale 
Évaluation :
3

When I dropped off it was 7:58 Friday night. The lady inside the office turned off the lights and exited the back door. They were right next to where I was dropping off the trailer. They didn't even say good night and drove off. I left the trailer and took pictures for proof. You can check your numerous cameras on my story. Matthew was a very positive point of contact at your business. Mario Pompeii

Mario P.  |  Premières impressions 
Évaluation :
2

Staff wasn't commented to promise of a storage that was made on a upgrade to a larger unit. I cancelled service after 4 days an use another storage facility that was able to get the size unit I needed. When the manager at uhaul had promise me it was available unit. I will not use uhaul storage services for storages the inconvenience cause me alot of unnecessary running around.

FLORA V.  |  Expérience générale 
Évaluation :
5

I would still be using it if money wasn't so tight. Thank you for everything. My things were in perfect condition, no evidence that they were in storage, and were relatively clean as I pulled them out - wish I could stay, and thank you so much!

Diana H.  |  Expérience générale 
Évaluation :
5

Excelente servicio

Bautista R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sylia g.  |  Expérience générale 
Évaluation :
5

Todo el personal fue amable

Teresa Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

willie mae c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amie P.  |  Expérience générale 
Évaluation :
4

Most everything about the facility made me comfortable with storing my stuff there. It seemed secure and the climate control is a plus. The door to the building was broken though and so moving furniture in would be difficult, but they said it would be fixed that day.

Jennifer F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josh S.  |  Expérience générale 
Évaluation :
2

Rude manager (Lady) don’t remember her name But left me a horrible rude and menacing voice message.

Christian Z.  |  Expérience générale 
Évaluation :
5

Muy buen servicio gtacais

Marissa Q.  |  Premières impressions 
Évaluation :
5

The hours are perfect.. but it being so hot and being a night person would have loved to do it late in the evening or before the crack of dawn. But I understand & common sense it's for safety and other business problematic issues that can occur. The staff were always respectful & kind every time I came in. Thank you I greatly appreciate it during a hard, emotional, crazy time in my life

Roshelle M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MURTRIE L.  |  Premières impressions 
Évaluation :
4

As long as the move-out proceeds without any problems, I found the experience to be great. In the last ten years I have had 3-4 storage units at the same facility and, every time, things were problem free. Keep up the good work. :)

Daniel D.  |  Expérience générale 
Évaluation :
3

I was told I get first month free never got it I paid for every month I was there & I called no answer ever. I even called at the Uhaul store & there phone never rang

Hector N.  |  Expérience générale 
Évaluation :
5

Esta excelente el servicio

Bautista R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amie P.  |  Premières impressions 
Évaluation :
5

Stass were great. The only issue I had was the app. It didn't let me upload the pics of the damages on the truck. It kept saying there was an error uploading, but the staff asked me to just take pictures and that I would be okay. So I took pictures and told the staff about the scratches and bumps on the truck. Over all the staff was great!

PEDRO E.  |  Premières impressions 
Évaluation :
1

Staff member very rude and unhelpful. Lack of professionalism and courtesy. Unwilling to accommodate or fix issues if Uhaul online reservations makes a mistake such as renting a truck at a specific location for a one way but then when you get there they only have a round trip truck available. Now everything is sitting outside of their storage unit with no truck. Its either wait to see if one becomes available and move everything back into the storage unit or pay the extra $100 in mileage. They represent each other but the facility acts like they have nothing to do with Uhaul. Very poor service this time around.

ROBERTA JANE A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

irene r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina S.  |  Expérience générale 
Évaluation :
5

Great place to put your stuff

alan b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David K.  |  Premières impressions 
Évaluation :
1

Staff completely incompetent and rude. They did. It have the appliance dolly I reserved which was needed and showed no concern. Also, they didn't supply the paid for furniture pads nor the other dollys I paid for. The truck was completely empty and employees has no concern while they were hurrying to count their money draws to leave for the day. The real kicker here was I was told they also didn't have available my reserved storage space needed to move all of my items (the purpose of having the truck). Then when I leave with the truck and open the back up at my location. There was NO equipment. No dolly no pads. Nothing. I am seeking compensation and damages. I had a paid crew ready with nothing to load the truck with and no where to bring it. Worst customer service and lack of integrity I have ever experience in a company. And you got the wrong one because I will be filing complaints with the BBB and the CFPB as well as the attorney generals office.

DAVID F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUBEN S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeKaia G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura S.  |  Premières impressions 
Évaluation :
2

I got rainwater all over my things. There was a leak in the roof or something.. I paid extra for climate control and got rainwater.

james h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

moses p.  |  Expérience générale 
Évaluation :
5

They were very nice and helpful and had everything you can think of that you needed for moving

dezarae o.  |  Premières impressions 
Évaluation :
5

THE MANAGER LUPE WAS THE BEST EVER !!!!! SHE TOOK CARE OF BUSINESS AND WAS A GREAT MUTI TASKER !...PLEASANT COURTEOUS AND PROFESSIONAL !.....BEST MANAGER YOU'VE HAD IN THERE FOR A WHILE .

Herbert D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelley P.  |  Expérience générale 
Évaluation :
2

The day I was moving my things into my storage unit, I had trouble accessing the unit because the pull-down door was off track. The first thing I did was request assistance. I never did get assistance and I had to leave. I came back and the problem wasn't resolved. Although I tried more than 10 times, I could not reach anyone by intercom or by calling the store's phone number. My phone call finally was kicked over to an overflow line (I think) and this woman tried to help but was unable. I finally went up to the u-haul store and asked for help. After going back to my unit I waited another hour to get help. For my inconvenience, I was given a free lock for my unit. The only problem was that my storage unit was never locked. I had to go back up to the u-haul store, get the lock, go back to the unit, and then lock the unit. Very frustrating experience. I'm a patient person and I know it was very busy this day. It wasn't anyone's fault.

Diane Z.  |  Online Move In 
Évaluation :
5

A great experience. I will certainly consider using your services and location should i have any storage or transportation needs in the future.

Paul D.  |  Expérience générale 
Évaluation :
5

I'm so Glad for Uhaul storage I've been there for 13 years thank you so much for your Service Anita AnitaSylvan ❤

DONALD S.  |  Expérience générale 
Évaluation :
5

Moving takes all the energy you have,and then some but I felt like they had my back the hole way through!

Veda C.  |  Premières impressions 
Évaluation :
5

Only concern would be a possible reduction in price for Senior Citizens.

Evertt W.  |  Expérience générale 
Évaluation :
5

Isabell and Lupe were very helpful, accommodating, Polite and very knowledgeable about what they were doing!

mark s.  |  Premières impressions 
Évaluation :
3

Water leaked into my storage unit and ruined a couple things. I guess the insurance from my Ubox didn't carry over for my free month. Won't be using the facility in the future.

Courtney C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexus J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN S.  |  Expérience générale 
Évaluation :
5

Both employees were very helpful and nice.

Courtney C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Earl V.  |  Expérience générale 
Évaluation :
5

.

Leroy W.  |  Premières impressions 
Évaluation :
5

Your employee was great very professional and polite

Dean J.  |  Premières impressions 
Évaluation :
4

Merci

Jc Jr F.  |  Expérience générale 
Évaluation :
5

Slow process, excellent customer service.

Ashley L.  |  Premières impressions 
Évaluation :
1

Experience was very poor for me renting the storage the clerk had to leave us at the storage three times for us to get the storage and she asked me all the crazy questions even though I had answer the

lisa n.  |  Premières impressions 
Évaluation :
5

Danny C. the manager goes above and beyond to help and all the staff is friendly and courteous. The storage facility is very well maintained & clean.

Martha M.  |  Expérience générale 
Évaluation :
5

Extremely happy and Satisfied

GUADALUPE B.  |  Expérience générale 
Évaluation :
5

The staff at this facility were friendly and helpful - and, they helped me solve a little grievance with the prior facility in Citrus Heights, CA. Thank you!

Anita B.  |  Expérience générale 
Évaluation :
4

Overall, I was satisfied with the personal care from Daniel, the mgr. Of the facility.

eduard r.  |  Expérience générale 
Évaluation :
3

Danny a manager was a great person/supervisor Thank You Jacqueline

Jaqueline K.  |  Expérience générale 
Évaluation :
5

No problems

Dawna W.  |  Expérience générale 
Évaluation :
5

Quick, efficient, and professional.

john d.  |  Premières impressions 
Évaluation :
5

The clerk was very patient in explaining everything to me. If she thought I didn't understand, she would repeat it.

Shani S.  |  Premières impressions 
Évaluation :
5

It was as advertised....

Beatrice C.  |  Expérience générale 
Évaluation :
5

The staff at the facility made a high-stress move a little easier - thank you!

Anita B.  |  Premières impressions 
Évaluation :
5

Excellent !!!!!

ELIZABETH J.  |  Expérience générale 
Évaluation :
5

Great, Greater nice friendly

Veronica S.  |  Expérience générale 
Évaluation :
5

Great staff and very clean loacation.

Lakeisha W.  |  Premières impressions 
Évaluation :
5

The staff was extremely helpful, they allowed us to use the hand truck at no charge. Thank you so much for all your help. Don

JULIANNA H.  |  Expérience générale 
Évaluation :
1

My things got wet and molded

Donna B.  |  Expérience générale 
Évaluation :
4

People were excellent

WYATT C.  |  Premières impressions 
Évaluation :
5

great customer service

ANITA T.  |  Expérience générale 
Évaluation :