Évaluations des clients U-Haul Moving & Storage of East New Market

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of East New Market

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Lorenzo H. | First Impressions |
Évaluation :

The staff was extremely helpful showing me the various storage options. Staff walked me through how to access the facility, which is very clean and well lit. The security system provides assurance.

Mark D. | Overall Experience |
Évaluation :

Security feature with check in card never worked

Edwin R.
Évaluation :

The ladies that run store are top shelf employees very friendly and knowledgeable, I have rented trucks from this location and have never had a bad experience the employees really deserve acknowledgment in the excellent job that they do

SCOTT J. | Overall Experience |
Évaluation :

-

Yolanda P.
Évaluation :

Le client n'a pas laissé de commentaire.

lauren J.
Évaluation :

Le client n'a pas laissé de commentaire.

Ladd S. | Overall Experience |
Évaluation :

Best storage facility I’ve ever used. Tammy and crew do an amazing job.

Andrew T. | First Impressions |
Évaluation :

Great Staff at Mount Holly

Melissa J. | Overall Experience |
Évaluation :

Tammi was always more then helpful and always super friendly ..

Bill C.
Évaluation :

Le client n'a pas laissé de commentaire.

Stacey M.
Évaluation :

Put a sign that says office when you first pull in. I was walking around upfront for 10 mins looking for entrance.

JEREMY M. | Overall Experience |
Évaluation :

The manager was super helpful in the renting process.

bill w. | First Impressions |
Évaluation :

easy to reserve on line

robert J.
Évaluation :

Completely great!!!

HARRY D. | Overall Experience |
Évaluation :

General Manager Tammy Muniz runs a great facility. The facility is extremly clean! The staff very friendly and accomodating! Thank you very much!

Attilio C.
Évaluation :

The staff at this location is friendly, informative and efficient!

Butch L.
Évaluation :

As always Tammy and her crew class A act. Love this place

David A.
Évaluation :

very friendlyand easy to deal with

gail H.
Évaluation :

Le client n'a pas laissé de commentaire.

Bonny N.
Évaluation :

Le client n'a pas laissé de commentaire.

Angela K.
Évaluation :

Great customer service Tammy was great

Butch L.
Évaluation :

There was a new fellow who checked me out ..he Knows the computer ok...very nice guy...and proffesional....and polite . But he needs to do something with his hair .not a customer service look...

RICHARD B. | Overall Experience |
Évaluation :

For over five years Tammy and her staff provided the best customer service and made us feel welcome. Thank You Richard

Roy C.
Évaluation :

Worst customer service I ever experienced at any uhaul location I ever done business with, and as a military member I have been to quite a few. They were not willing to honor the contract I had, and when I asked to speak to a manager to resolve the issue, they became very rude and threw me out of the office. I had to contact the regional office manager to get them to follow through with the written contract I had through the pickup location. Something that should have taken 30 mins max, turned into a 3 hour ordeal, and that’s the last thing you want when try to complete a move.

Vernon S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan H.
Évaluation :

Make sure the gas and mileage is correct before renting the truck out

james B.
Évaluation :

I used this location frequently! 4stars

William T.
Évaluation :

Le client n'a pas laissé de commentaire.

Alison K.
Évaluation :

everything was great!

Derek S.
Évaluation :

Awesome drop off- real close to my new house!

Fay S.
Évaluation :

Le client n'a pas laissé de commentaire.

Carol S.
Évaluation :

It was all great

JASON H. | First Impressions |
Évaluation :

Help was not friendly, and I was charged for my free month of storage that I reserved on line. I was told it was because that was not my drop off and that the last available unit was not eligible.

Tonya T.
Évaluation :

Very helpful very friendly I definitely would use u haul again

Regan H.
Évaluation :

HORRIBLE CUSTOMER SERVICE!! Had the worst time getting a U haul. After two hours of trying to get one they gave us keys and didn’t tell us where it was at. Worst part was at end of day we filled the gas back up over the halfway-mark because the gauge didn’t update until it was entirely full. I called and asked if we could get a refund.. the person who I talked to said yes. They called me today and said they can’t give us a refund. I wouldn’t have worried about it if we didn’t have such POOR customer service. Im still expecting a refund. I am entirely pissed off with my interactions from Sunday.

Butch L.
Évaluation :

Customer service with Tammy is outstanding. She knows the equipment very well ....she will have you on your way in no time. My time in store waiting less than 3 minutes.... Highly Recommend Butch Owner K-RON Moving

Charles K. | Overall Experience |
Évaluation :

Thank you for your help.

KAthy P.
Évaluation :

Le client n'a pas laissé de commentaire.

bruce B.
Évaluation :

Very convenient for me 5 minutes away from where I was going to my destination to return.

Travis P.
Évaluation :

I was charged a rate higher than quoted online. I disputed the charge and UHaul never contacted me back. I called the location to discuss the issue and cannot get through to anyone. I used the chat option to discuss with uhual and have yet to have someone reply back (9 minutes and counting). The vehicle had several interior issues.

Paul A.
Évaluation :

Le client n'a pas laissé de commentaire.

edward P.
Évaluation :

Le client n'a pas laissé de commentaire.

Luis I.
Évaluation :

Todo está bien

Ron H. | First Impressions |
Évaluation :

Tammy was great to deal with. Very helpful

Susan J.
Évaluation :

Le client n'a pas laissé de commentaire.

Nancy J.
Évaluation :

Le client n'a pas laissé de commentaire.

clarence k. | Overall Experience |
Évaluation :

The accommodations provided by The U-Haul storage facility in Cambridge/East New Market were very adequate for what was needed by Me . I would definitely use there services Again if necessary.

RHONDA M.
Évaluation :

Common courtesy would be an improvement. We were emailed to pick up at 8:00. Tried to call because we were going to be a little late. No answer because location did not open until 9. Young lady arrived at 8:50. We waited a few minutes to give her time to settle. At 8:58 we went in as we opened the door she looked up and said. " We don't open until 9." Literally walked back out to the car. Sat for 2 min. And then went back in. When I explained that we were told 8am to pick up. She actually had no response. She directed us to the truck and gave us vague directions on where to get our packing blankets. After trying several different combination locations. We returned to desk and she then said that we had to hold the enter button... A key instruction not given before. Very impersonal. Would recommend pick up in Easton where we originally were going to get the truck. Changed our minds because we saved on miles.

jeff T.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL G. | First Impressions |
Évaluation :

Found the electronic entry system to be extremely frustrating and annoying. Hopefully it is going to be remedied in the near future. Otherwise overall positive experience.

DANIEL G.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph R.
Évaluation :

Le client n'a pas laissé de commentaire.

Fransina D.
Évaluation :

The staff is so nice and helpful

Annette C.
Évaluation :

Le client n'a pas laissé de commentaire.

STEVE F.
Évaluation :

The drop off went just as smooth as the pick up...in and out! Someone was there to help me back the trailer into a spot and unhook it from my truck. Then I was told a receipt would be emailed to me. Wow...No need to head into the office and sign more papers. Very efficient process. The staff was very polite. Thanks U-hual!

Attilio C.
Évaluation :

The service was outstanding!

Carolyn G. | Overall Experience |
Évaluation :

staff very helpful

Paul D.
Évaluation :

Le client n'a pas laissé de commentaire.

Carol S. | First Impressions |
Évaluation :

They make it very easy and so nice

Abigail D.
Évaluation :

Representative was super nice, and the rates were excellent!

Steve A. | Overall Experience |
Évaluation :

The person in charge was extremely friendly and helpful at all times. Thank you.

patsy F.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher H.
Évaluation :

Le client n'a pas laissé de commentaire.

Kerry K.
Évaluation :

This truck broke down and barely made it to the UHaul in East New Market. There a VERY NICE and COMPETENT lady there, named Tammy Muntz took EXTREMELY good care of me. I told her the history of the truck and the very poor service I received from So Md Towing. She said she would get me all straight and out of there as quickly as possible. My load was 4500 lbs of product that was due in Ocean City between noon and 2:00 that day. She not only got me set up in another truck, but assisted me with transferring the load and had me back on the road on 40 minutes tops. I cannot say enough about Tammy. She is MOST CERTAINLY an asset to the UHaul company. It is rare to get the above average customer service she provided and I plan to send her a personal Thank You for doing so. I would like to talk to a representative from UHaul about this entire experience, as it was one of the most unpleasant in my many years of business.

Allison P. | Overall Experience |
Évaluation :

Trying to connect to storage manager was sometimes difficult

Butch L.
Évaluation :

Tammy, Tia, Brooke and Halely all know how to do things,get u in and out in no time..this bunch know their jobs...also easy on your eyes.. 5 Star Uhaul....Butch Lehman owner K-Ron Moving

charise C.
Évaluation :

Le client n'a pas laissé de commentaire.

Carol B.
Évaluation :

Everything was great

ELIZABETH M. | Overall Experience |
Évaluation :

I actually moved out on Tuesday, 5/21/19.

cynthia m. | Overall Experience |
Évaluation :

Tammy and her staff were the most knowledgeable and professional I would highly recommend them to anyone

sonya O.
Évaluation :

Was there when i needed a truck. It was quick and easy to rent. Thank you for your service

edward P.
Évaluation :

We had a great experience!

sims R.
Évaluation :

The two young women could not have been nicer! They were friendly and solicitous.

Donald B.
Évaluation :

Awesome folks! Well organized and friendly.

David M.
Évaluation :

Hailey was very helpful.

Beth M. | Overall Experience |
Évaluation :

Wonderful service. The staff was so friendly and helpful and also accommodating to our specific needs. Thanks so much. .

David F.
Évaluation :

I have no suggestions for improvement because as always the service is excellent. The trucks are always clean and the employees are very knowledgeable and always very nice,I’ve rented several trucks and units over the years and I have never had any issues,Tammy Muniz and the others I have rented from like Hailey have always helped me and I would highly recommend uhaul services to friends and family’s or anyone looking for a truck,trailer or storage unit

Troy J.
Évaluation :

Le client n'a pas laissé de commentaire.

Kathy D. | Overall Experience |
Évaluation :

Have had storage units here in the past and at Trappe. They are always very well maintained and managed.

Mary M. | Overall Experience |
Évaluation :

Tammy the manager was excellent. The facility was pristine.

Butch L.
Évaluation :

This uhaul is the cleanest and has the best staff...everrrr love them all

Laron H.
Évaluation :

Excellent Experience, Thank You!!

John T.
Évaluation :

Nice looking and inviting facility. it is clean, and inviting. Very easy to find. Glad to rent and return from this place.

Barbara S. | Overall Experience |
Évaluation :

I am very pleased with The East New Market Maryland facility. I stored my items for 5 1/2 months and everything came out the same way it went in. I would recommend this facility.

Melissa C.
Évaluation :

Le client n'a pas laissé de commentaire.

jerry W.
Évaluation :

It was a great day good service

Ralph P.
Évaluation :

Great experience!! Tammy and Hailey were professional and extremely customer focused. Will return and recommend to friends and family.

Tymish J.
Évaluation :

Le client n'a pas laissé de commentaire.

Shay J. | First Impressions |
Évaluation :

The young lady that helped was very rude on the other hand Tammy was awesome

christopher M.
Évaluation :

Highly recommend using this uhaul facility. The staff is very friendly and knowledgeable and make everything so safe,secure, and easy! 5-star rating for sure!

lula W.
Évaluation :

Renting from U-Haul was a great experience for me and family, thank you for a great moving experience Lula Wongus

Daniel C. | Overall Experience |
Évaluation :

more than once the key pad system did not work and I had to go around through the office to gain entry.

Brian R.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew T.
Évaluation :

Le client n'a pas laissé de commentaire.

Attilio C.
Évaluation :

East Market staff is awesome!

Butch L.
Évaluation :

Brooke was polite, knew her job and got me out of there quick.....would go back again...great service TY Butch

Elise R. | Overall Experience |
Évaluation :

thank you for a good experience uner trying times.

Paul W.
Évaluation :

Best Move that I have done so easy Thanks Uhaul

Mike S.
Évaluation :

Le client n'a pas laissé de commentaire.

Butch L.
Évaluation :

Tammy was very polite as always...easy on the eyes love the whole staff. They are really the Best

Christopher G.
Évaluation :

When I got there 10mins before close, the associate In the office told that I had to do my own check in, since they closed in 10mins and that she had a lot of work to do before that, if you close at 5pm on Sunday and I come at 4:48pm when I did it myself it took only 5 mins. I found that unprofessional and not customer first experience. I feel that someone should talk to that associate about this experience.

ROB W.
Évaluation :

Le client n'a pas laissé de commentaire.

Norman S. | First Impressions |
Évaluation :

Quick and efficient service. Felt well taken care of.

william K.
Évaluation :

great job

Edgar B.
Évaluation :

Le client n'a pas laissé de commentaire.

beverly S.
Évaluation :

Nothing she was great very helpful

Mervin D.
Évaluation :

Outstanding all around...keep doing what you're doing!

Theresa M.
Évaluation :

Le client n'a pas laissé de commentaire.

John P.
Évaluation :

Le client n'a pas laissé de commentaire.

kashyra W.
Évaluation :

Le client n'a pas laissé de commentaire.

SHARON M. | Overall Experience |
Évaluation :

The customer service was outstanding (Tammy - Mgr) and her staff were always professional, accommodating & proficient in their jobs. Thank you for serving me & my family!

Jose F.
Évaluation :

Service was excellent I honestly could not find anything that would render

CHARLES B.
Évaluation :

Tammy is an amazing manager… we have storage in both of her buildings and rented truck/vans several times as we moved to the beach...always pleasant and on top of things

matthew W.
Évaluation :

fast, friendly and efficient.

margaret l. | Overall Experience |
Évaluation :

Pro: Tammy was fabulous, she went out of her way to help me get access to my u-boxes and moving them. Honestly, without Tammy, I don't know if it all would've gone so smoothly. Con: 800 & software.

Kennishia D.
Évaluation :

Le client n'a pas laissé de commentaire.

Michaela C.
Évaluation :

Le client n'a pas laissé de commentaire.

Candy C.
Évaluation :

The truck broke down two times. First time set my moving schedule back...second break down pretty much blew it out of the water. Break down number 2 we sat in the truck in the cold, in the dark while they sent a guy from over 20 miles away to get it started. Chalk up another couple hours @ $50 per hour per helper. All in all $350 down just for help to sit around add extra days rental and a well planned move screwed beyond redemption and there you have my Uhaul moving experience. NEVER AGAIN!!! Next time I'll consider pack mules.

nick S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey C.
Évaluation :

The office staff was efficient and friendly. We rented a small van with < 1.5K miles for a >2,000 mile work trip to Florida. The equipment was superior and the Chevy Van was sure-footed through a lot of snow and rain on I-95. We rent vans a lot for environmental field work and plan on using Uhaul for small vans in the future. The barrier between the driver/passenger and the cargo is a great safety feature not found on Enterprise vans.

Cheryl M.
Évaluation :

Tammy was amazing! Such a good person! Uhaul is lucky to have such a great representative in Maryland!

kathleen H.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin C. | Réservation |
Évaluation :

Friendly staff. Clean facility. Plenty of room for a large semi-moving truck to access the location.

Mary V.
Évaluation :

The check engine light was on when I picked up the truck. Everything else was fine.

ROBIN S.
Évaluation :

Le client n'a pas laissé de commentaire.

james B.
Évaluation :

Made a hard weekend of moving seemless.. Thanks so much and happy holidays

JAQUELINE S.
Évaluation :

Le client n'a pas laissé de commentaire.

Edward C.
Évaluation :

Nothing to add at this time.

Roglyn G. | Overall Experience |
Évaluation :

UHaul helped me get by. Moving stuff there and moving stuff out were very emotional times but it was a safe clean place to keep my son's belongings after his passing. Thank you for your kindness.

Ladonya D. | Réservation |
Évaluation :

Service was great. I called and they were able to take care of my needs. Thank you so much.

Ralph D.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin C.
Évaluation :

Tammy was friendly and extremely helpful. Would highly recommend this location.

Arlinda C.
Évaluation :

Ms. Muniz was excellent, friendly and I'd recommend this branch to all my friends. Thanks

Kristal M.
Évaluation :

Le client n'a pas laissé de commentaire.

CONSTANCE C. | Overall Experience |
Évaluation :

Very good service, thank you!

fred S. | Overall Experience |
Évaluation :

Just what I was Looking for.

robert h. | Overall Experience |
Évaluation :

Clean and temp controlled storage outstanding! Friendly staff.

lori b. | Overall Experience |
Évaluation :

I would definitely recommend

GEORGE G. | Overall Experience |
Évaluation :

Very organized and helpful staff.

LAURA H. | Overall Experience |
Évaluation :

The staff and facility are first class. As well as a storage facility I regularly rent vans/trucks which are always clean and well maintained. It would be hard to ask for any more from the facility.

SCOTT W. | Overall Experience |
Évaluation :

Excellent service. Polite and and went above and beyond to assist me. I am extremely happy with the service.

Douglas P. | Overall Experience |
Évaluation :

Great location. TRUSTED staff I left my unit unlocked for days. No problem. Great place and rates are great if you need big units. I highly recommend this location for all.

KIM M. | Overall Experience |
Évaluation :

Excellent people and storage,. Thanks

Non reviews have been submitted for this location.

Retour
Haut de la page