Évaluations des clients U-Haul Moving & Storage of East New Market

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of East New Market

Cote générale :

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Kevin M. | Premières impressions |
Évaluation :

Outstanding, attentive, and friendly service.

SANDRA LEE C. | Premières impressions |
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I was so impressed with the staff first, Christine on the phone and then with meeting Wyatt and the way I was treated by both. I highly recommend using this storage and Uhaul rental location.

John D. | Expérience générale |
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Staff was very helpful and customer service oriented.

ALVIN S.
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Le client n'a pas laissé de commentaire.

WILLIAM C.
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Le client n'a pas laissé de commentaire.

NANCY J.
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Excellent service, Efficient, Very nice staff

Susan B.
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Kristine was awesome.

James L. | Premières impressions |
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Even before our move and making multiple calls on availability Wyatt Wangerman, was always professional, courteous and helpful. Seems all/most storage units in the area were booked up but the Uhaul - East New Market was our first simply due for to location. Then when one did open up, we immediately made the reservation. We then stopped in to secure the unit, Wyatt made the process clear, simple and again was professional and courteous. He provided a great overview of the property and conducted a demo on how to access my unit. The property, storage facilities, and even the retail area are very impressive, clean and seems to offer a bunch of great services. I plan to use the unit for both personal and some work and believe I’ll be there long term.

GARY H.
Évaluation :

Fantastic folks there in East New Market Maryland!

Mark H. | Expérience générale |
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Everyone was friendly and helpful

MARY S.
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Le client n'a pas laissé de commentaire.

Patricia J.
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Le client n'a pas laissé de commentaire.

Marshall B.
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Le client n'a pas laissé de commentaire.

Vincent F.
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Le client n'a pas laissé de commentaire.

Marty S.
Évaluation :

Make sure drop off and pick up times are accurate. If running late, as in 6 hours late — call the customer to keep them updated on their delivery. Fix the call system so it is possible to talk to someone on the local level. Hold times were awful. I hope to never have to use this service again.

Rick S.
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Le client n'a pas laissé de commentaire.

STEPHANIE W. | Premières impressions |
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I was very pleased with everything. The moment I walked in the door, I was greeted . The vehicle rented was clean and very well maintained. I would highly recommend this company. 😊

MARY S.
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Le client n'a pas laissé de commentaire.

vickie M.
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Nothing!I Our experience was great.

Shirley D.
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Le client n'a pas laissé de commentaire.

Richard H.
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Completely satisfied with the whole process. Furniture pads were a big plus although I only used a couple. The rest I used for stuffing.

Laura L.
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Le client n'a pas laissé de commentaire.

EDWARD M.
Évaluation :

Both of the employees that I worked with at this location on 12/4/2020 were intelligent, helpful, friendly, and professional. Thank you for assuring that my experience with U-Haul at this location was a positive one by having such good, capable, and pleasant people on staff.

TREY D.
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Le client n'a pas laissé de commentaire.

Portia B. | Expérience générale |
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Thanks for your service

Kevin K.
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When I parked the trailer, the parking lot where you have to maneuver the trailer, had freshly painted lines, which I ran over. The spaces had cones on the sides, but nothing on the front which would denote fresh and no sign. It had been painted overnight. When I told and showed the manager, he argued with me about the cones and whether it was marked, even in front of his staff. The staff were able to clean the paint off the tires. When I left, the staff had placed cones on the front side of painted spots, like there should've been to mark the wet paint.

DARRYL B.
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Le client n'a pas laissé de commentaire.

CHARLES H.
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Both people I dealt with at pickup and drop off were very helpful and friendly with a great attitude.

VERNON S.
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The staff at ENM U-HAUL are the best!!!

ARNOLD H.
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Great staff and quality service.

Gary R T.
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Le client n'a pas laissé de commentaire.

CHARLES W.
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Le client n'a pas laissé de commentaire.

stephen A.
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Every promise made was broken. From only 2 boxes delivered instead of 3. The ignorant person I dealt with trying to get my third box . My contract said delivery on the 7th but the confirmation was for the 13th. I had to fill the third box by myself because it arrived 3 days later at 7 pm

MOKSHDATT D.
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Le client n'a pas laissé de commentaire.

PHILLIP H.
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Le client n'a pas laissé de commentaire.

CARLA P.
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Thank you for your services. I will be using you again in the future.

Christopher L.
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This was my first experience with a u-box. I'm a do-it-yourself type of guy and it went just as planned. If I ever need to move again, u-box is the way to go for me!!!

DIANA T. | Premières impressions |
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Overall Pleasant experience!

Dahjea D.
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Le client n'a pas laissé de commentaire.

Luke L.
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Le client n'a pas laissé de commentaire.

Earl S.
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impressed with how clean the facilities were, thank you

Michael L.
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Le client n'a pas laissé de commentaire.

Michael L. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Donna K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

mark B.
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Le client n'a pas laissé de commentaire.

ARNOLD H.
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Le client n'a pas laissé de commentaire.

Lewis P.
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Le client n'a pas laissé de commentaire.

CURT R.
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Le client n'a pas laissé de commentaire.

LANITA G.
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Le client n'a pas laissé de commentaire.

Christine M.
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Our experience with UHaul was sadly one of the worst we've had and made our cross-country trek incredibly stressful. We reserved our UBox well in advance of our move and were informed that it would be dropped off to us to be packed up on a specific date. I filled out the online requirements, attached a picture of where it should be left, and also wrote instructions for where it should be left. The day prior, I decided to call to ensure that my instructions were clear, and was told my order was canceled as they had "tried to contact me several times with no response", which is simply not true. I had zero missed calls or voicemails and politely told the woman this. She was incredibly rude and said she'd tried herself and that I did not have a voicemail set up, which is false. After being transferred 4 different times to rush to get a new reservation going with a deadline, I was informed that the real reason it was canceled is because their truck broke down and they couldn't deliver it to me. I was still very polite with each representative as I know that these are trying times we live in and everyone is doing their best, but while I was on hold, the woman at the East New Market, MD store was yelling at her colleague in the background and very unprofessional towards me. I was told that the box would be there the following day, but it ended up being 3 days late. I called each day and each day was told it'd be there on that day by 4:00pm. It was finally dropped off at 6:30pm 3 days later after continuously calling. We were told we only had a 24 hour turn around time due to the reservation having to be changed, and we rushed to pack up the box with all our belongings. Then, it was 3 days late being picked up after calling every day to check-in and told it'd be picked up by 4:00pm yet again on each call. It was not picked up until almost 10:30pm 3 days later than we were told. Then, once we arrived cross country, the box was another 4 days late getting to us. We were refunded $50 for each day that it was late getting to us which was appreciated, but the customer service of the East New Market, MD store was appalling to say the least and this experience has confirmed that we will not use Uhaul when we move again. I have never been spoken to so poorly by a customer service representative when I was nothing but kind and it's a shame that I was the one continuously calling seeking an update and not them proactively updating me. The Everett, Washington store was very friendly and helpful, but unfortunately this entire experience has left a poor taste in my mouth.

Richard F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Migel D.
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Le client n'a pas laissé de commentaire.

Curt R.
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Le client n'a pas laissé de commentaire.

Vincent F.
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Le client n'a pas laissé de commentaire.

Gillian F.
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Keep better records.You are charging me after I have paid and took another $100.00 dollars without calling me. I'm not happy or impressed with being told that it will take a week to refund money that shouldn't have been taken.

Kennishia D.
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Le client n'a pas laissé de commentaire.

Lynne W. | Premières impressions |
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Manager Wyatt W. in East New Market MD is terricalky helpful and patient. Kudos!

Kristen K.
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Le client n'a pas laissé de commentaire.

Kimberly F. | Expérience générale |
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The employee was very friendly and helpful.

MICHAEL T.
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Le client n'a pas laissé de commentaire.

CHRISTIAN G.
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Complete scam artists. Worst experience I've ever had with U-Haul. Will never pay another penny to this company.

Geremy S.
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Geremy WAS AMAZING! Always such a kind and generous gentleman, was even wearing a tie. He works hard and just all around great guy

SHELLEY C. | Expérience générale |
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Every one has been very helpful to me for the 6 years I have been there. Thanks again to all of the people that have worked there and have been nothing but helpful to me. Thanks again

John C.
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The personnel on both ends were courteous and helpful. Special thanks to Mrs. Cox at the Salisbury property and Wyatt Waugerman at the Mount Holly store. Great job folks. I will definitely recommend you to others.

MATTHEW W.
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Wyatt & Jeremy were professional and addressed all concerns. Thank you!

Deborah L.
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Be honest

lisa S.
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Le client n'a pas laissé de commentaire.

Robert L.
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Le client n'a pas laissé de commentaire.

Barbara S. | Expérience générale |
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Great people to work with!! Thank you!!

Deborah R.
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Easiest and quickest pickup! Clean facility and friendly staff. Thank you!!

Michael M.
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Le client n'a pas laissé de commentaire.

Jon M.
Évaluation :

The whole on-line process did not work as i showed up and had to repeat everything in the office with a represnetative who did not seem to adept at what was goin on with the process. The trailer I rented was adequate, but seemed a little beat up. Everything worked out well for my trip. The return process was excellent and took no time at all.

edward C.
Évaluation :

More explicit explanation of payment calculations ( final payment determination).

bill w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

KEVIN J.
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Le client n'a pas laissé de commentaire.

Larena E.
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Jeremy was awesome! He was very helpful. He bent over backwards to help my family to get on the road as soon as possible. This location installed a hitch on my truck and when we tried connecting the trailer, we found out there was a problem with the wiring. Instead of Uhaul fixing their own mistake, we had to take it to an outside source to get it fixed. So, perhaps your maintenance could be a little better

George T.
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Le client n'a pas laissé de commentaire.

LISA M.
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The staff was friendly and helpful. there isn't anything.

Richard M.
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I was told I could drop off at a different location, I went to the different location in Easton Maryland, was told I could not drop it off at that location. Had to return to the original location, and they would not reimburse me the extra miles I had to travel. No apology, no reimbursement, no nothing

Jesse G.
Évaluation :

Have more than one person working. Had to wait a long time!

Vernon S.
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Le client n'a pas laissé de commentaire.

Gloria S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Lyndsey C.
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Our confirmed delivery date was not met. We had to drive an hour get the boxes ourselves. There were locks on the boxes, that we did not place, and we were not given a key. When returning the boxes to a different location the staff was rude and not helpful.

Edward C.
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Nothing to add at this time.

Andrew T. | Expérience générale |
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Managers were excellent and very much help

Richard F.
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Le client n'a pas laissé de commentaire.

Barry B. | Premières impressions |
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Very easy and quick sign up.

Michael M. | Premières impressions |
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One of your employees named “Portia” was very helpful and polite as we first used the storage unit we rented. She was an absolute delight . Very polite and very helpful. We needed some assistance and asked her for help and she was a fantastic “face” of your business. Please let her know what a treasure we think she is for your company!

Lisa S.
Évaluation :

Le client n'a pas laissé de commentaire.

Tobin E.
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Because of covid19 there were problems, problems were not improved by service rep. Not sure why she's even there since she can't come out, we can't go in and we did everything byphone. “Our internet is down” was the excuse for problems picking up and dropping off the next day. We were directed to wrong truck and had a lot of trouble getting the code and lockbox # which ended up already being open. Also was told we were late picking it up, tho we had changed our p/u time - their internet was down and they weren't notified. My wife and I have used uhaul countless times over the last 40 years. This was the most problematic p/u and drop off.

Robert B.
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Le client n'a pas laissé de commentaire.

Maria S.
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The staff/mgr was exceptional in helping me with a dire situation of securing a 2nd truck for moving ... Inital location closed corporate transfered truck to this location but internet was down and my phone was not working to secure rental. In the end she was able to make things happen and save the day in a very stressful time

Robert J.
Évaluation :

Great

David R.
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Le client n'a pas laissé de commentaire.

Maria S.
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I had ordered 10 ft van but was assigned cargo van. Was told the 10ft vans were previously booked but when I return about 4pm - 2 of the vans I was told secured for someone else were still sitting there appeared unused. We made the best out of the smaller size Uhaul.

Agnes L.
Évaluation :

The people in Laurel Delware, we're excellent too. They help us in everything. Nothing but high comments from them and the East New Market locations. Excellent bunch of people.

SHERRY V.
Évaluation :

Absolutely a smooth move from start to finish with Uhaul! Love the Ubox and Wyatt at the pick end in East New Market is a gem! Super kind and took care of everything, THANK YOU Wyatt! Also Miguel at the truck drop off Uhaul in Rehoboth DE was wonderful and so helpful.

Catherine A.
Évaluation :

Hailey Muniz was excellent. Very courteous and professional. I wouldnt do anything differently

Robert H.
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Le client n'a pas laissé de commentaire.

David R.
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Le client n'a pas laissé de commentaire.

Kathie S.
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It worked for me and everyone at this location was very nice and helpful. The truck was clean which with the virus going on right now this was extremely important to me

Constance B. | Online Move In |
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Le client n'a pas laissé de commentaire.

nancy M.
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Le client n'a pas laissé de commentaire.

Gina H.
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Had to wait an extra 25 minutes after paying because the guy couldn't figure out how to get the key out the box which made me late picking up my stuff

hannah S.
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Le client n'a pas laissé de commentaire.

Norman S. | Expérience générale |
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Had to ask for refund of extra payment; delay with response; sending invoices and late notices after rental ended. Facility was great and onsite staff very helpful.

Attilio C.
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Best uhaul location on the eastern shore! Great service and availability..

Kearon L.
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Le client n'a pas laissé de commentaire.

Lorenzo H. | Premières impressions |
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The staff was extremely helpful showing me the various storage options. Staff walked me through how to access the facility, which is very clean and well lit. The security system provides assurance.

Mark D. | Expérience générale |
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Security feature with check in card never worked

Edwin R.
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The ladies that run store are top shelf employees very friendly and knowledgeable, I have rented trucks from this location and have never had a bad experience the employees really deserve acknowledgment in the excellent job that they do

SCOTT J. | Expérience générale |
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-

Yolanda P.
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Le client n'a pas laissé de commentaire.

Bridget C.
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I originally entered the pick up location closest to my house. A few days before our move, I received notification that the pick up location had been moved to an hour away which was not convenient for our moving plans. I was then told that the original location we selected cannot store Uboxes. If that is the case, that location should not come up as an option for people booking a Ubox reservation. I had the reservation for over a month ahead of time so more advanced notice of the change would have been helpful or an initial note that my selected location was not an option.

lauren J.
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Le client n'a pas laissé de commentaire.

Mary W.
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The U-Haul rep. at the Grasonville, MD location was very helpful with supply suggestions (sorry - can't recall her name). Dale Williams, who delivered the empty pods, was extremely helpful with critical packing tips and just an overall great guy! Knisha, who delivered the pods to my home in Austin was a skilled fork-lift driver! Careful and exact with maneuvering the pods. Five thumbs up for the U-Pod service??????????

Ladd S. | Expérience générale |
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Best storage facility I’ve ever used. Tammy and crew do an amazing job.

Andrew T. | Premières impressions |
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Great Staff at Mount Holly

Melissa J. | Expérience générale |
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Tammi was always more then helpful and always super friendly ..

Kelleen D.
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Le client n'a pas laissé de commentaire.

Bill C.
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Le client n'a pas laissé de commentaire.

Stacey M.
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Put a sign that says office when you first pull in. I was walking around upfront for 10 mins looking for entrance.

James T.
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Super nice staff and great location!

JEREMY M. | Expérience générale |
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The manager was super helpful in the renting process.

bill w. | Premières impressions |
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easy to reserve on line

robert J.
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Completely great!!!

HARRY D. | Expérience générale |
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General Manager Tammy Muniz runs a great facility. The facility is extremly clean! The staff very friendly and accomodating! Thank you very much!

Attilio C.
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The staff at this location is friendly, informative and efficient!

Butch L.
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As always Tammy and her crew class A act. Love this place

David A.
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very friendlyand easy to deal with

gail H.
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Le client n'a pas laissé de commentaire.

RICHARD B. | Expérience générale |
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For over five years Tammy and her staff provided the best customer service and made us feel welcome. Thank You Richard

JASON H. | Premières impressions |
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Help was not friendly, and I was charged for my free month of storage that I reserved on line. I was told it was because that was not my drop off and that the last available unit was not eligible.

Charles K. | Expérience générale |
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Thank you for your help.

Ron H. | Premières impressions |
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Tammy was great to deal with. Very helpful

clarence k. | Expérience générale |
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The accommodations provided by The U-Haul storage facility in Cambridge/East New Market were very adequate for what was needed by Me . I would definitely use there services Again if necessary.

DANIEL G. | Premières impressions |
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Found the electronic entry system to be extremely frustrating and annoying. Hopefully it is going to be remedied in the near future. Otherwise overall positive experience.

Carolyn G. | Expérience générale |
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staff very helpful

Carol S. | Premières impressions |
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They make it very easy and so nice

Steve A. | Expérience générale |
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The person in charge was extremely friendly and helpful at all times. Thank you.

Allison P. | Expérience générale |
Évaluation :

Trying to connect to storage manager was sometimes difficult

ELIZABETH M. | Expérience générale |
Évaluation :

I actually moved out on Tuesday, 5/21/19.

cynthia m. | Expérience générale |
Évaluation :

Tammy and her staff were the most knowledgeable and professional I would highly recommend them to anyone

Beth M. | Expérience générale |
Évaluation :

Wonderful service. The staff was so friendly and helpful and also accommodating to our specific needs. Thanks so much. .

Kathy D. | Expérience générale |
Évaluation :

Have had storage units here in the past and at Trappe. They are always very well maintained and managed.

Mary M. | Expérience générale |
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Tammy the manager was excellent. The facility was pristine.

Barbara S. | Expérience générale |
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I am very pleased with The East New Market Maryland facility. I stored my items for 5 1/2 months and everything came out the same way it went in. I would recommend this facility.

Shay J. | Premières impressions |
Évaluation :

The young lady that helped was very rude on the other hand Tammy was awesome

Daniel C. | Expérience générale |
Évaluation :

more than once the key pad system did not work and I had to go around through the office to gain entry.

Elise R. | Expérience générale |
Évaluation :

thank you for a good experience uner trying times.

Norman S. | Premières impressions |
Évaluation :

Quick and efficient service. Felt well taken care of.

SHARON M. | Expérience générale |
Évaluation :

The customer service was outstanding (Tammy - Mgr) and her staff were always professional, accommodating & proficient in their jobs. Thank you for serving me & my family!

margaret l. | Expérience générale |
Évaluation :

Pro: Tammy was fabulous, she went out of her way to help me get access to my u-boxes and moving them. Honestly, without Tammy, I don't know if it all would've gone so smoothly. Con: 800 & software.

Kevin C. | Réservation |
Évaluation :

Friendly staff. Clean facility. Plenty of room for a large semi-moving truck to access the location.

Roglyn G. | Expérience générale |
Évaluation :

UHaul helped me get by. Moving stuff there and moving stuff out were very emotional times but it was a safe clean place to keep my son's belongings after his passing. Thank you for your kindness.

Ladonya D. | Réservation |
Évaluation :

Service was great. I called and they were able to take care of my needs. Thank you so much.

CONSTANCE C. | Expérience générale |
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Very good service, thank you!

fred S. | Expérience générale |
Évaluation :

Just what I was Looking for.

robert h. | Expérience générale |
Évaluation :

Clean and temp controlled storage outstanding! Friendly staff.

lori b. | Expérience générale |
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I would definitely recommend

GEORGE G. | Expérience générale |
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Very organized and helpful staff.

LAURA H. | Expérience générale |
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The staff and facility are first class. As well as a storage facility I regularly rent vans/trucks which are always clean and well maintained. It would be hard to ask for any more from the facility.

SCOTT W. | Expérience générale |
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Excellent service. Polite and and went above and beyond to assist me. I am extremely happy with the service.

Douglas P. | Expérience générale |
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Great location. TRUSTED staff I left my unit unlocked for days. No problem. Great place and rates are great if you need big units. I highly recommend this location for all.

KIM M. | Expérience générale |
Évaluation :

Excellent people and storage,. Thanks

Non reviews have been submitted for this location.

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