Customer Reviews for U-Haul Moving & Storage of East New Market

675 évaluations

5403 Mount Holly Rd   East New Market, MD 21631

(410) 228-2102

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(410) 228-2102

5403 Mount Holly Rd
East New Market, MD 21631

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The U-Haul staff in Wilmington, DE/Maryland/ and Toledo, OH were outstanding, I am very appreciative of their support. I had difficulty accessing my order online. Fortunately, despite the wait on hold, the U-Haul staff was able to provide the necessary assistance over the phone.

JERRY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector O.  |  Expérience générale 
Évaluation :
5

Very friendly and personable staff. We are new to the area and felt welcomed.

JEREMY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN L. 
Évaluation :
5

Excellent service à la clientèle. Overall great experience at this location.

JORGEA P. 
Évaluation :
5

They made the drop off hassle free.

PAUL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimika B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shalae M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

robert R. 
Évaluation :
5

The staff was very courteous and professional, going above and beyond to stratify their customers and insure they got the best deal.

JOHN W. 
Évaluation :
5

Christine at this location was the MOST delightful and MOST helpful associate. Her charisma and lovely attitude made moving a better experience. She gave us all of the help we would ever need, and she was readily available to help with any complications. She helped worked through getting the trailer hooked up, and even provided extra assistance in ensuring the successful completion of moving.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mildred m.  |  Expérience générale 
Évaluation :
5

The staff at this location was so helpful and friendly. We had a truly terrific experience and would absolutely recommend this.

ELIZABETHKOCH G. 
Évaluation :
4

East New Market resolved problems originating from my reservation I made where I moved from. UHAUL areas don't communicate, so I didn't know that I couldn't get the same flatbed truck delivery of 5 UBoxes to my final destination as I had gotten from where I moved. From UBox specialist to supervisor to the flatbed truck driver at East New Market MD, they managed to get my UBoxes delivered and were very professional and pleasant. They were fantastic!

Jody H. 
Évaluation :
5

The staff crew are EXCELLENT!

VERNON S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
5

The staff was so friendly and helpful. I suggest using uhaul for all your needs.

Debra C.  |  Premières impressions 
Évaluation :
4

The tire on the left side what is it in the greatest condition

bruce B. 
Évaluation :
5

Christine has helped me on several ovations and has been consistently friendly and a pleasure to work with.

HEINRICH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY D. 
Évaluation :
1

Awful customer service, poor tracking of U-Box, payments, and correspondence.

karen C. 
Évaluation :
1

The miles were reported incorrectly by employee. The truck had a broken mirror. Someone had smoked in the truck. I was thinking I wouldn't pay more then 150 $but my total came to over 200 $because of hidden charges. I will never use uhaul again!!!!

CHRISTINA M. 
Évaluation :
5

S.O.

VERNON S. 
Évaluation :
5

Staff was really great and accommodating. Also pleasant and polite, great customer service. I also have a storage unit at this location, and have not had any problems. I love the expansion of the inside of the store with all the supplies one might need go moving.

Stephanie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fay C. 
Évaluation :
3

2000 pounds is barely enough to hold anything, get better forklifts in your warehouses to accommodate heavier U boxes. The wooden U boxes are garbage invest in metal or more fiberglass boxes. My things were damaged is damaged somewhere along the way. The service is way too expensive. WILL NEVER DO UBOXES AGAIN!!

JASON A. 
Évaluation :
5

I was shocked to receive a message the night before that my pickup was 85 miles away I called Fri morn & Clair was able to find me a cancellation closer to Salisbury, MD where I had originally asked for. I still had to drive 80 miles round trip but all worked out.

Susan P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON T. 
Évaluation :
5

Wyatt is awesome .. An easy pickup and return.. the fastest, most courteous experience I have had at this same location

ARRICK R. 
Évaluation :
5

All communication with U-Haul was great, friendly and very helpful. We needed two 26 foot trucks. They were clean and ran well. U-Haul is my go to choice from now on. Thanks for being excellent company you are.

PAUL S. 
Évaluation :
5

Nothing. The 2 Ladies there helped us out tremendously

ANDREW V. 
Évaluation :
5

Catherine at the U-haul facility in Dacono, Colorado provided exceptional customer service. She was willing to meet us on a Sunday. She gave me her direct mobile # so we could communicate effectively. I was also pleasantly surprised that the Ubox arrive early. There was no damage - a big plus!

MARIA R. 
Évaluation :
5

I had a really positive experience with getting my reservation switched. The staff was friendly and polite. They really help me out.

MICHELLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

connie L. 
Évaluation :
4

Make sure reps return calls

Daniel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOON K. 
Évaluation :
4

The initial communication was great. Trying to reach the facility on and around the day of delivery was difficult and the communication was inconsistent.

Henry C. 
Évaluation :
5

Excellent fast very good

THOMAS C. 
Évaluation :
5

No improvements recommended. The technicians At the facility were competent, friendly, and explained things thoroughly.

Christine T. 
Évaluation :
4

prior to my installation there was a slight issue. However it was resolved. When I arrived for the installation of my hitch it was done professionally and quickly. My thanks to Wyatt for his professionalism and a job well done!!

Matthew B. 
Évaluation :
4

The communication on the corporate level is beyond ridiculous. Hours and hours spent on the phone trying to get information, for months. The only way I got anything accomplished was through Christine in East New Market, give that woman a raise!

MELINDA W. 
Évaluation :
3

When I tried calling I was on hold for over a half hour and kept hearing that I could do everything on line. That is not true. The page had no options for my request.

CONSTANCE S. 
Évaluation :
5

None everything was great

MARK A. 
Évaluation :
3

It is very hard to get a hold of someone. Any number you call u stay on hold for over 10 minutes and that's if you get to talk to someone.

JENNIFER H. 
Évaluation :
4

Communication was the only negative comment. I got a notice of installation from the wrong location. Your staff were very professional once I reached them….the phone communication is terrible!

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANAND M D. 
Évaluation :
5

Wyatt and Christine was so awesome, and they both have such wonderful personalities it was great

JACQUELINE FAY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINYA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL H. 
Évaluation :
4

The person in the morning was very nasty and rude like you didn't wanna do anything but when I returned it the lady was great and very knowledgeable and friendly

DEAN D. 
Évaluation :
5

The trailer I reserved (not this location) was not available for the guaranteed date. I guess the guarantee does not mean anything. I had to drive two hours to get an available trailer. I am still not happy with UHaul about this. The people were all very nice, but I wasted 4 hours on my move day.

DAVID M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARA P. 
Évaluation :
5

appreciate the quality service and the exceptional staff.

Dianna B. 
Évaluation :
5

Wyatt the manger was so helpful and nice !

Robb S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYLE H. 
Évaluation :
5

I contacted the location to secure a storage unit. Christine is amazing! She is so pleasant and knowledgeable. We need more Christine's in customer service as she is excellent. Give her a raise, she certainly deserves it!

Robin S.  |  Premières impressions 
Évaluation :
4

Interesting system on trying to reserve a unit!

Ellen L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OTIS C. 
Évaluation :
5

Wonderful staff and facility.

CHARLES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lyn M. 
Évaluation :
1

My tv was broken and my furniture arrived late. I was never notified that my shipping date changed until I called in the day of my original shipping date. Extremely unprofessional service

ASHVIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hayley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY W. 
Évaluation :
5

Special thanks to Nikki. Excellent customer service. She was very helpful and knowledgeable.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A. 
Évaluation :
3

Have a hand cart avaliable with the truck.

DONALD F. 
Évaluation :
2

UHaul personnel are not all trained on Uboxes. Often in my experience, the right hand didn't know what the right hand was doing. I was twice told they would call back and never did. Another person noted that I hung up on her,which I didn't. The lady who delivered the box of my things named Christine was extremely helpful. She went above and beyond. Other than Christine, I was not very impressed. I called the number given in texts and usually it was not the correct number. Yikes! Won't recommend to others.

Susan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA L. 
Évaluation :
5

Excellent service!!

MONIQUE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMIRAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
5

Service Lady was excellent!! Fast in and out !! Thank you very much !!

EDMOND L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILBERT A. 
Évaluation :
5

Every time I come to this U-haul location everything is always great. And the personal are always efficient

JENNIFER C. 
Évaluation :
1

I ordered a Uhaul Shipping Box for a move from Maryland to Maine. The experience was overall pleasant until the Shipping Box arrived in Maine. Once it arrived, the location it was dropped off said there was nothing in the notes on where to have the box delivered to. As I had set this up prior to my move, when I initially placed the order - I did not have a location for the 3rd leg of the journey - as I was looking for a storage unit. I was told by the staff at East New Market this was fine, and to let them know once I had that address and they would add it on. I called the East New Market location twice with the address - once on April 19 and another on April 20. Both times the woman who handles the shipping boxes was not in. She returned my call the morning of April 21. We had a 6 minute conversation, proof of which is in my phone records, in which I shared the address for the 3rd leg of the Journey. I did not receive a new contract or confirmation number, which I did not think was unusual as I assumed she had just updated this same contract number. She guaranteed me that the shipping box would be delivered to my storage location on April 30 or May 1, which was great as these were the days I had moving help. When my box arriving at the location in Surry, Maine (the location Uhaul defaulted to, not my choice) - the owner, Pete, called and left a message wondering what to do with the shipping box. At this point, I was actually moving so unfortunately missed Pete's call due to driving. When we finally were able to connect, Pete said there was nothing in my contract about the delivery to Thomaston, Maine. It was evident at this point that the woman in East New Market, Maryland had not updated my contract correctly. Via several phone calls from Pete, it was determined that if I wanted to go ahead and have this done - it would be an additional 450 $- nearly half the price of the cost to deliver it from Maryland to Maine - though this was from a location just an hour away. I said I would not be able to to that - simply because the cost was so high in comparison to what I'd already paid via U-Haul. Pete said he would go ahead and pass these charges on to U-Haul. Over the course of this same morning, as we were en route to Maine, the calls from Uhaul continued. I received calls from both Mike and Ray from the Brunswick, Maine location. Ray told me that there was no record of my conversation setting up the final delivery in Maine and literally said that this was “all your fault and if you would have called us sooner, we could have helped you.” When I continued to try to tell him that I did set it up on April 21, with an agent in Maryland, he continued to insinuate that I had lied and this conversation never took place. Absolutely horrible customer service. Now; what will end up happening - after a month of packing and moving; I have to go to the Surry location - unpack the shipping container, pack it all into a U-Haul truck, and drive the truck an hour plus to my storage facility. Then unpack it again. When we tried to arrange a time to pick it up first thing in the morning when the Surry location, we were told to give them an additional 45 mins for “their guy” to get the shipping pod. We were told by Pete when we said we were coming from an hour away that we couldn't possibly be there by 8am anyways. We said told him it was possibly as we are early risers. His response “good for you”. This has been the absolute WORST experience. I am disgusted by the customer service received from the men in Maine. Ray from the Brunswick location was the absolute worst. I have worked in customer service my entire life and this man has zero. All 3 talked over me, wouldn't listen to my situation and made it clear that they really didn't want to do anything to help come to a resolution that would work for me - the customer. If I wanted my pod delivered, it would be up to 2 weeks after it's scheduled delivery date - and for an exorbitant cost. Totally unacceptable. During a multiple state move, you don't want any additional stress. On my end, I DID set up everything with the East New Market, Maryland location. It is not my fault that my contract was not updated accordingly - however have now had to absorb additional costs, fees, stress and once again have to unload a pod, reload a truck, and unload it again. This has been a nightmare. I will not ever recommend U-Haul to anyone.

Abigail R. 
Évaluation :
5

Not sure! Great customer service and courtesy Employees already! Good location! Was a pleasure! I will be back in the future! Merci.

TIMOTHY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER L.  |  Premières impressions 
Évaluation :
5

The employee was very knowledgeable, helpful and pleasant. Answered all my questions, super patient with my husband and myself.

Davette A. 
Évaluation :
5

Had way too many pads. Long waits on the phone for people at local office

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stan O. 
Évaluation :
5

I had trouble navigating the after hours checkin pages. Everytime I submitted a picture the page would say I need to resubmit the picture and it would force me to restart the process. I couldn't complete the check in.

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

All was well the lady at the desk was absolutely wonderful very personable. I did tell her that the truck made a really loud noise as if the horn were blowing however it could have been the wind very windy here and I also recommended to her that you guys have hand sanitizer or hand wipes overall I'm satisfied and will come back but definitely get that truck looked at

DOMINQUE S. 
Évaluation :
5

Wyatt, Christine, Alex, Justice and the other staff members are wonderful to work with. I would HIGHLY recommend taking your moving rental and storage needs to U-HAUL Moving & Storage of East New Market, MD.

VERNON S. 
Évaluation :
5

Nothing to add at this time.

EDWARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELVIN K. 
Évaluation :
5

Nice experience

JENNIFER C. 
Évaluation :
5

Nothing what so ever... Christine is exceptional !! She's professional , intelligent , compassionate , and helped me get right through my crisis in just a matter of a few minutes ...and she added a discount !!! She is truly amazing and I'll never forget the kindness she showed my son & I !!! She puts people FIRST ðŸ'‹ðŸ'

Annette T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james B. 
Évaluation :
5

Nothing. You are doing great job.

John P. 
Évaluation :
5

I would just like to give a huge shoutout to Wyatt. We have come to this location 3 times now and every single time, Wyatt has been amazing and extremely easy to work with. Wyatt provides great service and made our uhaul experience stress free. Thank you Wyatt!

ELLEN E. 
Évaluation :
5

I interacted with at least 4 individuals and all were extraordinary. It was a very pleasant experience. I plan on using their services again. Lyle Hogg

LYLE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre D.  |  Premières impressions 
Évaluation :
5

Extremely friendly, Prompt Service and Highly Recommended

PATRICK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
4

There were furniture pads but we didn't need them. Used the U-Haul container to store items while we cleaned out our basement after it had flooded. Very helpful when I called the toll free number to extend our rental for an additional month. Delivery and pick-up were done as described and in a professional manner.

Barbara P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith W. 
Évaluation :
5

The Folks at East New Market, Md. are fabulous!

GARY H. 
Évaluation :
5

Outstanding, attentive, and friendly service.

Kevin M.  |  Premières impressions 
Évaluation :
5

I was so impressed with the staff first, Christine on the phone and then with meeting Wyatt and the way I was treated by both. I highly recommend using this storage and Uhaul rental location.

SANDRA LEE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
5

Even before our move and making multiple calls on availability Wyatt Wangerman, was always professional, courteous and helpful. Seems all/most storage units in the area were booked up but the Uhaul - East New Market was our first simply due for to location. Then when one did open up, we immediately made the reservation. We then stopped in to secure the unit, Wyatt made the process clear, simple and again was professional and courteous. He provided a great overview of the property and conducted a demo on how to access my unit. The property, storage facilities, and even the retail area are very impressive, clean and seems to offer a bunch of great services. I plan to use the unit for both personal and some work and believe I'll be there long term.

James L.  |  Premières impressions 
Évaluation :
5

I was very pleased with everything. The moment I walked in the door, I was greeted . The vehicle rented was clean and very well maintained. I would highly recommend this company. 

STEPHANIE W.  |  Premières impressions 
Évaluation :
5

Manager Wyatt W. in East New Market MD is terricalky helpful and patient. Kudos!

Lynne W.  |  Premières impressions 
Évaluation :
5

One of your employees named "Portia" was very helpful and polite as we first used the storage unit we rented. She was an absolute delight . Very polite and very helpful. We needed some assistance and asked her for help and she was a fantastic "face" of your business. Please let her know what a treasure we think she is for your company!

Michael M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constance B.  |  Online Move In 
Évaluation :
4

The staff was extremely helpful showing me the various storage options. Staff walked me through how to access the facility, which is very clean and well lit. The security system provides assurance.

Lorenzo H.  |  Premières impressions 
Évaluation :
5

Service was great. I called and they were able to take care of my needs. Merci encore.

Ladonya D.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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