Staff is amazing! Super helpful and very nice.Danielle G.
Customer Reviews for U-Haul Moving & Storage of East New Market
Pour nous contacter
East New Market, MD 21631
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.larnieestol B.
EXCELLENT customer service, very nice people, that are great to get along with. They even have a sense of humor!!THERESA H.
Le client n'a pas laissé de commentaire.Jacquelyn W.
Le client n'a pas laissé de commentaire.Alyssa W.
Le client n'a pas laissé de commentaire.Catherine F.
Le client n'a pas laissé de commentaire.martin H.
The lady that that helped me with my reservation was very professional and the guy that helped me with the drop off was very professional. If I need them again I will definitely use them.Ricky G.
This u haul location were helpful and welcoming.Ann H.
Le client n'a pas laissé de commentaire.Jacquelyn B.
Ensure the truck is full on gas. Got the truck empty of gas. Was informed I'd get a gas credit refunded when returning it. Return the truck 3/4th full and no credit was received. Highly upset about.Alaysha M.
Great service from the staff at the east new market location !Robert H.
Le client n'a pas laissé de commentaire.Joanne D.
I didn't get the U-boxes until 6:30pm, which was too late to complete my loading the same day. Also, there were too many furniture pads, which I didn't ask for.Michael J.
Le client n'a pas laissé de commentaire.Arnold H.
The staff at this facility whent above and beyond to make you feel welcome and well served. They were very friendly and very courteous. The only issue that I had was the computer system that the employees had to use was very slow.richard T.
Le client n'a pas laissé de commentaire.Arnold H.
Drop off & pick up driver was so accommodating. She was great.Debbie K.
Great location and fantastic service. The rep was very helpful and understanding of my moving and storage needs.larnell C.
Le client n'a pas laissé de commentaire.Scott S.
Le client n'a pas laissé de commentaire.Diego N.
The staff at East New Market is exceptional. I LOVE doing business with this location. The two men who helped me (at different times during my visit) were both kind, helpful, sweet. They didn't seem bothered by the public or grumpy like some people understandly are when working in the service field....jThey genuinely seemed happy to help me. Thank you to everyone.April G.
Great customer service very friendly and helpfulCARLSTON B.
Le client n'a pas laissé de commentaire.Barbara C.
Le client n'a pas laissé de commentaire.reggie S.
Very accommodatingKarol R. | Premières impressions
Le client n'a pas laissé de commentaire.Ronald B.
Front headlamp was out...check that as well as other thingsSteven S.
clean,. temperature controlled, easy to get in and out; outstanding knowledge friendly staffMICHAEL M. | Expérience générale
Le client n'a pas laissé de commentaire.Alysia K.
Nothing needs improving at this time.Edward C.
Le client n'a pas laissé de commentaire.DAVONTA H. | Expérience générale
Le client n'a pas laissé de commentaire.Robert J. | Premières impressions
Le client n'a pas laissé de commentaire.JOSEPH G.
The staff is very knowledgeable and efficient. Equipment was perfect and well priced.Attilio C.
Le client n'a pas laissé de commentaire.REBECCA M.
Le client n'a pas laissé de commentaire.MONIQUE D.
As I have used this facilitymore than once I would defintely recommend it. The drop off at nught was tedious so, I don't recommend that. It was very cold & I had to walk across the lot to the truck to document cleanliness upon keaving the truck, mileage & fuel level with phitos. I am disabled & that was too much.DEBORAH W.
One box arrived with goods in same condition as they were packed. The second box arrived with all goods broken and destroyed. We have pictures of the box. You can clearly see where the box was drooped. The box has dents and scrapes on the outside. We are waiting to hear from U Haul to be reimbursed. No return contact as of this date from U Haul.PATTI L.
Excellent service at both Prescott AZ and East New Market MD locationsRICHARD L.
Le client n'a pas laissé de commentaire.ROBERTAARON B.
Very helpful and extremely knowledgeable of their products. A wonderful experienceOLIVER B.
Chris small is a super person to deal with an asset to the companyOliver B. | Premières impressions
Le client n'a pas laissé de commentaire.jen B.
My u-boxes arrived late coming from CO. One of my boxes was severely damaged and the other one, the lock came off; no one informed me of these issues. It wasn't until I came to get things out of my box that I was informed of the damage. I also just recently picked up all my things and have noticed that a few items did not arrive even though they were loaded into the u-boxes in CO. I don't know what happened with the items that never arrived. Please be upfront with customers and also notify them of any late arrivals, changes, and damages to u-box containers.Alicia T.
The customer rep was friendly and efficient.Stephenie V.
Considering I don't live in MD I live in FL. Can't rate that place. I am having trouble with them taking the product off my account. They keep charging me and threatening lien for non payment on boxes that were returned long ago.Cindy W.
Le client n'a pas laissé de commentaire.RICHARD M.
Le client n'a pas laissé de commentaire.RICHARD C.
Christine is awesome. Wonderful person, who is friendly and most helpful! Give that girl a raise!Patricia D. | Premières impressions
Le client n'a pas laissé de commentaire.david S.
I believe it was Christine and Alex at the East New Market, MD location. These two employees were top notch, salt of the earth!! Need more people like them in this world. A real blessing.PATRICK D. | Premières impressions
Le client n'a pas laissé de commentaire.Kenneth S.
Everyone was very polite when you called Or came into the office.I really like where it's located. I feel real comfortable going on &out of the building.It's always very clean. Thank you !donna s. | Premières impressions
The only issue I came across was trying to speak to someone live. Although, that is everywhere in todays living. MerciJanice B. | Expérience générale
Le client n'a pas laissé de commentaire.RALPH B. | Premières impressions
Le client n'a pas laissé de commentaire.RICKY S.
Le client n'a pas laissé de commentaire.Johnny S. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICK M.
Le client n'a pas laissé de commentaire.DENISE R P.
Le client n'a pas laissé de commentaire.BRANDON W.
Great experience. Quick and easy. Drop off and check out was very pleasant. She was very accommodating and knowledgeable. Would definitely use location again.DEBORAH W.
The U-Haul staff in Wilmington, DE/Maryland/ and Toledo, OH were outstanding, I am very appreciative of their support. I had difficulty accessing my order online. Fortunately, despite the wait on hold, the U-Haul staff was able to provide the necessary assistance over the phone.JERRY P.
Le client n'a pas laissé de commentaire.Linda H. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN W.
Le client n'a pas laissé de commentaire.Hector O. | Expérience générale
Very friendly and personable staff. We are new to the area and felt welcomed.JEREMY S. | Premières impressions
Le client n'a pas laissé de commentaire.JUSTIN L.
Excellent service à la clientèle. Overall great experience at this location.JORGEA P.
They made the drop off hassle free.PAUL O.
Le client n'a pas laissé de commentaire.Gerald F.
Le client n'a pas laissé de commentaire.kimika B.
Le client n'a pas laissé de commentaire.Shalae M. | Premières impressions
Le client n'a pas laissé de commentaire.robert R.
The staff was very courteous and professional, going above and beyond to stratify their customers and insure they got the best deal.JOHN W.
Christine at this location was the MOST delightful and MOST helpful associate. Her charisma and lovely attitude made moving a better experience. She gave us all of the help we would ever need, and she was readily available to help with any complications. She helped worked through getting the trailer hooked up, and even provided extra assistance in ensuring the successful completion of moving.James K.
Le client n'a pas laissé de commentaire.mildred m. | Expérience générale
The staff at this location was so helpful and friendly. We had a truly terrific experience and would absolutely recommend this.ELIZABETHKOCH G.
East New Market resolved problems originating from my reservation I made where I moved from. UHAUL areas don't communicate, so I didn't know that I couldn't get the same flatbed truck delivery of 5 UBoxes to my final destination as I had gotten from where I moved. From UBox specialist to supervisor to the flatbed truck driver at East New Market MD, they managed to get my UBoxes delivered and were very professional and pleasant. They were fantastic!Jody H.
The staff crew are EXCELLENT!V Harvey M. | Premières impressions
Le client n'a pas laissé de commentaire.THOMAS M.
Le client n'a pas laissé de commentaire.Michael B. | Expérience générale
The staff was so friendly and helpful. I suggest using uhaul for all your needs.Debra C. | Premières impressions
The tire on the left side what is it in the greatest conditionbruce B.
Christine has helped me on several ovations and has been consistently friendly and a pleasure to work with.HEINRICH K.
Le client n'a pas laissé de commentaire.SHIRLEY D.
Awful customer service, poor tracking of U-Box, payments, and correspondence.karen C.
The miles were reported incorrectly by employee. The truck had a broken mirror. Someone had smoked in the truck. I was thinking I wouldn't pay more then $150 but my total came to over $200 because of hidden charges. I will never use uhaul again!!!!CHRISTINA M.
Staff was really great and accommodating. Also pleasant and polite, great customer service. I also have a storage unit at this location, and have not had any problems. I love the expansion of the inside of the store with all the supplies one might need go moving.Stephanie C.
Le client n'a pas laissé de commentaire.Fay C.
2000 pounds is barely enough to hold anything, get better forklifts in your warehouses to accommodate heavier U boxes. The wooden U boxes are garbage invest in metal or more fiberglass boxes. My things were damaged is damaged somewhere along the way. The service is way too expensive. WILL NEVER DO UBOXES AGAIN!!JASON A.
I was shocked to receive a message the night before that my pickup was 85 miles away I called Fri morn & Clair was able to find me a cancellation closer to Salisbury, MD where I had originally asked for. I still had to drive 80 miles round trip but all worked out.Susan P.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.JASON T.
Le client n'a pas laissé de commentaire.Patricia D. | Expérience générale
Wyatt is awesome .. An easy pickup and return.. the fastest, most courteous experience I have had at this same locationARRICK R.
All communication with U-Haul was great, friendly and very helpful. We needed two 26 foot trucks. They were clean and ran well. U-Haul is my go to choice from now on. Thanks for being excellent company you are.PAUL S.
Nothing. The 2 Ladies there helped us out tremendouslyANDREW V.
Catherine at the U-haul facility in Dacono, Colorado provided exceptional customer service. She was willing to meet us on a Sunday. She gave me her direct mobile # so we could communicate effectively. I was also pleasantly surprised that the Ubox arrive early. There was no damage - a big plus!MARIA R.
I had a really positive experience with getting my reservation switched. The staff was friendly and polite. They really help me out.MICHELLE B.
Le client n'a pas laissé de commentaire.connie L.
Make sure reps return callsDaniel N.
Le client n'a pas laissé de commentaire.JOON K.
The initial communication was great. Trying to reach the facility on and around the day of delivery was difficult and the communication was inconsistent.Henry C.
Excellent fast very goodTHOMAS C.
Le client n'a pas laissé de commentaire.Anne A. | Expérience générale
No improvements recommended. The technicians At the facility were competent, friendly, and explained things thoroughly.Christine T.
prior to my installation there was a slight issue. However it was resolved. When I arrived for the installation of my hitch it was done professionally and quickly. My thanks to Wyatt for his professionalism and a job well done!!Matthew B.
The communication on the corporate level is beyond ridiculous. Hours and hours spent on the phone trying to get information, for months. The only way I got anything accomplished was through Christine in East New Market, give that woman a raise!MELINDA W.
When I tried calling I was on hold for over a half hour and kept hearing that I could do everything on line. That is not true. The page had no options for my request.CONSTANCE S.
Excellent Kelvin K. | Expérience générale
Staff was great and went above and beyond to help me with anything big or small at every turn. Great place and great people. Will definitely use them again as well as recommend them to everyone looking for storage or vehicles as well…excellent exsperiance with them.Daniel A. | Expérience générale
None everything was greatMARK A.
It is very hard to get a hold of someone. Any number you call u stay on hold for over 10 minutes and that's if you get to talk to someone.JENNIFER H.
Communication was the only negative comment. I got a notice of installation from the wrong location. Your staff were very professional once I reached themâ€¦.the phone communication is terrible!Richard L.
Le client n'a pas laissé de commentaire.ANAND M D.
Wyatt and Christine was so awesome, and they both have such wonderful personalities it was greatJACQUELINE FAY B.
Le client n'a pas laissé de commentaire.Elessa D. | Expérience générale
Le client n'a pas laissé de commentaire.TINYA C.
Le client n'a pas laissé de commentaire.RICHARD T.
Le client n'a pas laissé de commentaire.RUSSELL H.
Le client n'a pas laissé de commentaire.Cythnia C. | Expérience générale
The person in the morning was very nasty and rude like you didn't wanna do anything but when I returned it the lady was great and very knowledgeable and friendlyDEAN D.
The trailer I reserved (not this location) was not available for the guaranteed date. I guess the guarantee does not mean anything. I had to drive two hours to get an available trailer. I am still not happy with UHaul about this. The people were all very nice, but I wasted 4 hours on my move day.DAVID M.
I must say Christine was by far the most friendliest abs knowledgeable rep I have ever in 16 years is using uhaul from Boston to Delaware. I have moved numerous times and never been treated so well. She has a bubbly compassionate personality, along with her superior professionalism. She offered me affordable boxes, I am so very thankful. During such a stressful time she eased my anxiety. I am very thankful!Bianca S. | Premières impressions
I contacted the location to secure a storage unit. Christine is amazing! She is so pleasant and knowledgeable. We need more Christine's in customer service as she is excellent. Give her a raise, she certainly deserves it!Robin S. | Premières impressions
Interesting system on trying to reserve a unit!Ellen L. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL R. | Expérience générale
Le client n'a pas laissé de commentaire.HEATHER L. | Premières impressions
Le client n'a pas laissé de commentaire.GLORIA C. | Expérience générale
Le client n'a pas laissé de commentaire.Kelvin K. | Premières impressions
Le client n'a pas laissé de commentaire.william r. | Expérience générale
Le client n'a pas laissé de commentaire.Andre D. | Premières impressions
Le client n'a pas laissé de commentaire.jessica g. | Expérience générale
Le client n'a pas laissé de commentaire.GLORIA C. | Premières impressions
Outstanding, attentive, and friendly service.Kevin M. | Premières impressions
I was so impressed with the staff first, Christine on the phone and then with meeting Wyatt and the way I was treated by both. I highly recommend using this storage and Uhaul rental location.SANDRA LEE C. | Premières impressions
Staff was very helpful and customer service oriented.John D. | Expérience générale
Even before our move and making multiple calls on availability Wyatt Wangerman, was always professional, courteous and helpful. Seems all/most storage units in the area were booked up but the Uhaul - East New Market was our first simply due for to location. Then when one did open up, we immediately made the reservation. We then stopped in to secure the unit, Wyatt made the process clear, simple and again was professional and courteous. He provided a great overview of the property and conducted a demo on how to access my unit. The property, storage facilities, and even the retail area are very impressive, clean and seems to offer a bunch of great services. I plan to use the unit for both personal and some work and believe I'll be there long term.James L. | Premières impressions
Everyone was friendly and helpfulMark H. | Expérience générale
I was very pleased with everything. The moment I walked in the door, I was greeted . The vehicle rented was clean and very well maintained. I would highly recommend this company. STEPHANIE W. | Premières impressions
Thanks for your servicePortia B. | Expérience générale
Overall Pleasant experience!DIANA T. | Premières impressions
Le client n'a pas laissé de commentaire.Michael L. | Premières impressions
Le client n'a pas laissé de commentaire.Donna K. | Expérience générale
Le client n'a pas laissé de commentaire.Richard F. | Premières impressions
Manager Wyatt W. in East New Market MD is terricalky helpful and patient. Kudos!Lynne W. | Premières impressions
The employee was very friendly and helpful.Kimberly F. | Expérience générale
Every one has been very helpful to me for the 6 years I have been there. Thanks again to all of the people that have worked there and have been nothing but helpful to me. Thanks againSHELLEY C. | Expérience générale
Great people to work with!! Thank you!!Barbara S. | Expérience générale
Le client n'a pas laissé de commentaire.bill w. | Expérience générale
Le client n'a pas laissé de commentaire.Gloria S. | Expérience générale
Managers were excellent and very much helpAndrew T. | Expérience générale
Very easy and quick sign up.Barry B. | Premières impressions
One of your employees named "Portia" was very helpful and polite as we first used the storage unit we rented. She was an absolute delight . Very polite and very helpful. We needed some assistance and asked her for help and she was a fantastic "face" of your business. Please let her know what a treasure we think she is for your company!Michael M. | Premières impressions
Le client n'a pas laissé de commentaire.Constance B. | Online Move In
Had to ask for refund of extra payment; delay with response; sending invoices and late notices after rental ended. Facility was great and onsite staff very helpful.Norman S. | Expérience générale
The staff was extremely helpful showing me the various storage options. Staff walked me through how to access the facility, which is very clean and well lit. The security system provides assurance.Lorenzo H. | Premières impressions
Security feature with check in card never workedMark D. | Expérience générale
-SCOTT J. | Expérience générale
Best storage facility I've ever used. Tammy and crew do an amazing job.Ladd S. | Expérience générale
Great Staff at Mount HollyAndrew T. | Premières impressions
Tammi was always more then helpful and always super friendly ..Melissa J. | Expérience générale
The manager was super helpful in the renting process.JEREMY M. | Expérience générale
easy to reserve on linebill w. | Premières impressions
General Manager Tammy Muniz runs a great facility. The facility is extremly clean! The staff very friendly and accomodating! Thank you very much!HARRY D. | Expérience générale
For over five years Tammy and her staff provided the best customer service and made us feel welcome. Thank You RichardRICHARD B. | Expérience générale
Help was not friendly, and I was charged for my free month of storage that I reserved on line. I was told it was because that was not my drop off and that the last available unit was not eligible.JASON H. | Premières impressions
Thank you for your help.Charles K. | Expérience générale
Tammy was great to deal with. Very helpfulRon H. | Premières impressions
The accommodations provided by The U-Haul storage facility in Cambridge/East New Market were very adequate for what was needed by Me . I would definitely use there services Again if necessary.clarence k. | Expérience générale
Found the electronic entry system to be extremely frustrating and annoying. Hopefully it is going to be remedied in the near future. Otherwise overall positive experience.DANIEL G. | Premières impressions
staff very helpfulCarolyn G. | Expérience générale
They make it very easy and so niceCarol S. | Premières impressions
The person in charge was extremely friendly and helpful at all times. Merci.Steve A. | Expérience générale
Trying to connect to storage manager was sometimes difficultAllison P. | Expérience générale
I actually moved out on Tuesday, 5/21/19.ELIZABETH M. | Expérience générale
Tammy and her staff were the most knowledgeable and professional I would highly recommend them to anyonecynthia m. | Expérience générale
Wonderful service. The staff was so friendly and helpful and also accommodating to our specific needs. Thanks so much. .Beth M. | Expérience générale
Have had storage units here in the past and at Trappe. They are always very well maintained and managed.Kathy D. | Expérience générale
Tammy the manager was excellent. The facility was pristine.Mary M. | Expérience générale
I am very pleased with The East New Market Maryland facility. I stored my items for 5 1/2 months and everything came out the same way it went in. I would recommend this facility.Barbara S. | Expérience générale
The young lady that helped was very rude on the other hand Tammy was awesomeShay J. | Premières impressions
more than once the key pad system did not work and I had to go around through the office to gain entry.Daniel C. | Expérience générale
thank you for a good experience uner trying times.Elise R. | Expérience générale
Quick and efficient service. Felt well taken care of.Norman S. | Premières impressions
The customer service was outstanding (Tammy - Mgr) and her staff were always professional, accommodating & proficient in their jobs. Thank you for serving me & my family!SHARON M. | Expérience générale
Pro: Tammy was fabulous, she went out of her way to help me get access to my u-boxes and moving them. Honestly, without Tammy, I don't know if it all would've gone so smoothly. Con: 800 & software.margaret l. | Expérience générale
Friendly staff. Clean facility. Plenty of room for a large semi-moving truck to access the location.Kevin C. | Réservation
UHaul helped me get by. Moving stuff there and moving stuff out were very emotional times but it was a safe clean place to keep my son's belongings after his passing. Thank you for your kindness.Roglyn G. | Expérience générale
Service was great. I called and they were able to take care of my needs. Merci encore.Ladonya D. | Réservation
Very good service, thank you!CONSTANCE C. | Expérience générale
Just what I was Looking for.fred S. | Expérience générale
Clean and temp controlled storage outstanding! Personnel amical.robert h. | Expérience générale
I would definitely recommendlori b. | Expérience générale
Very organized and helpful staff.GEORGE G. | Expérience générale
The staff and facility are first class. As well as a storage facility I regularly rent vans/trucks which are always clean and well maintained. It would be hard to ask for any more from the facility.LAURA H. | Expérience générale
Excellent service. Polite and and went above and beyond to assist me. I am extremely happy with the service.SCOTT W. | Expérience générale
Great location. TRUSTED staff I left my unit unlocked for days. No problem. Great place and rates are great if you need big units. I highly recommend this location for all.Douglas P. | Expérience générale
Excellent people and storage,. ThanksKIM M. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous offrons la plus grande sélection de l'industrie!