Excellent service!!MONIQUE D.
Customer Reviews for U-Haul Moving & Storage of East New Market
Pour nous contacter
East New Market, MD 21631
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.AMIRAH B.
Le client n'a pas laissé de commentaire.DANIEL W.
Service Lady was excellent!! Fast in and out !! Thank you very much !!EDMOND L.
Le client n'a pas laissé de commentaire.GILBERT A.
Every time I come to this U-haul location everything is always great. And the personal are always efficientJENNIFER C.
I ordered a Uhaul Shipping Box for a move from Maryland to Maine. The experience was overall pleasant until the Shipping Box arrived in Maine. Once it arrived, the location it was dropped off said there was nothing in the notes on where to have the box delivered to. As I had set this up prior to my move, when I initially placed the order - I did not have a location for the 3rd leg of the journey - as I was looking for a storage unit. I was told by the staff at East New Market this was fine, and to let them know once I had that address and they would add it on. I called the East New Market location twice with the address - once on April 19 and another on April 20. Both times the woman who handles the shipping boxes was not in. She returned my call the morning of April 21. We had a 6 minute conversation, proof of which is in my phone records, in which I shared the address for the 3rd leg of the Journey. I did not receive a new contract or confirmation number, which I did not think was unusual as I assumed she had just updated this same contract number. She guaranteed me that the shipping box would be delivered to my storage location on April 30 or May 1, which was great as these were the days I had moving help. When my box arriving at the location in Surry, Maine (the location Uhaul defaulted to, not my choice) - the owner, Pete, called and left a message wondering what to do with the shipping box. At this point, I was actually moving so unfortunately missed Pete's call due to driving. When we finally were able to connect, Pete said there was nothing in my contract about the delivery to Thomaston, Maine. It was evident at this point that the woman in East New Market, Maryland had not updated my contract correctly. Via several phone calls from Pete, it was determined that if I wanted to go ahead and have this done - it would be an additional 450 $- nearly half the price of the cost to deliver it from Maryland to Maine - though this was from a location just an hour away. I said I would not be able to to that - simply because the cost was so high in comparison to what I'd already paid via U-Haul. Pete said he would go ahead and pass these charges on to U-Haul. Over the course of this same morning, as we were en route to Maine, the calls from Uhaul continued. I received calls from both Mike and Ray from the Brunswick, Maine location. Ray told me that there was no record of my conversation setting up the final delivery in Maine and literally said that this was â€œall your fault and if you would have called us sooner, we could have helped you.â€ When I continued to try to tell him that I did set it up on April 21, with an agent in Maryland, he continued to insinuate that I had lied and this conversation never took place. Absolutely horrible customer service. Now; what will end up happening - after a month of packing and moving; I have to go to the Surry location - unpack the shipping container, pack it all into a U-Haul truck, and drive the truck an hour plus to my storage facility. Then unpack it again. When we tried to arrange a time to pick it up first thing in the morning when the Surry location, we were told to give them an additional 45 mins for â€œtheir guyâ€ to get the shipping pod. We were told by Pete when we said we were coming from an hour away that we couldn't possibly be there by 8am anyways. We said told him it was possibly as we are early risers. His response â€œgood for youâ€. This has been the absolute WORST experience. I am disgusted by the customer service received from the men in Maine. Ray from the Brunswick location was the absolute worst. I have worked in customer service my entire life and this man has zero. All 3 talked over me, wouldn't listen to my situation and made it clear that they really didn't want to do anything to help come to a resolution that would work for me - the customer. If I wanted my pod delivered, it would be up to 2 weeks after it's scheduled delivery date - and for an exorbitant cost. Totally unacceptable. During a multiple state move, you don't want any additional stress. On my end, I DID set up everything with the East New Market, Maryland location. It is not my fault that my contract was not updated accordingly - however have now had to absorb additional costs, fees, stress and once again have to unload a pod, reload a truck, and unload it again. This has been a nightmare. I will not ever recommend U-Haul to anyone.Abigail R.
Not sure! Great customer service and courtesy Employees already! Good location! Was a pleasure! I will be back in the future! Merci.TIMOTHY V.
Le client n'a pas laissé de commentaire.HEATHER L. | Premières impressions
The employee was very knowledgeable, helpful and pleasant. Answered all my questions, super patient with my husband and myself.Davette A.
Had way too many pads. Long waits on the phone for people at local officeJAMES P.
Le client n'a pas laissé de commentaire.JENNIFER C.
Le client n'a pas laissé de commentaire.GLORIA C. | Expérience générale
Le client n'a pas laissé de commentaire.Stan O.
I had trouble navigating the after hours checkin pages. Everytime I submitted a picture the page would say I need to resubmit the picture and it would force me to restart the process. I couldn't complete the check in.CHRISTOPHER H.
Le client n'a pas laissé de commentaire.Matthew H.
All was well the lady at the desk was absolutely wonderful very personable. I did tell her that the truck made a really loud noise as if the horn were blowing however it could have been the wind very windy here and I also recommended to her that you guys have hand sanitizer or hand wipes overall I'm satisfied and will come back but definitely get that truck looked atDOMINQUE S.
Wyatt, Christine, Alex, Justice and the other staff members are wonderful to work with. I would HIGHLY recommend taking your moving rental and storage needs to U-HAUL Moving & Storage of East New Market, MD.VERNON S.
Nothing to add at this time.EDWARD C.
Le client n'a pas laissé de commentaire.KELVIN K.
Nice experienceJENNIFER C.
Nothing what so ever... Christine is exceptional !! She's professional , intelligent , compassionate , and helped me get right through my crisis in just a matter of a few minutes ...and she added a discount !!! She is truly amazing and I'll never forget the kindness she showed my son & I !!! She puts people FIRST ðŸ'‹ðŸ'Annette T.
Le client n'a pas laissé de commentaire.james B.
Le client n'a pas laissé de commentaire.Kelvin K. | Premières impressions
Le client n'a pas laissé de commentaire.John P.
I would just like to give a huge shoutout to Wyatt. We have come to this location 3 times now and every single time, Wyatt has been amazing and extremely easy to work with. Wyatt provides great service and made our uhaul experience stress free. Thank you Wyatt!ELLEN E.
Le client n'a pas laissé de commentaire.william r. | Expérience générale
I interacted with at least 4 individuals and all were extraordinary. It was a very pleasant experience. I plan on using their services again. Lyle HoggLYLE H.
Le client n'a pas laissé de commentaire.Andre D. | Premières impressions
Extremely friendly, Prompt Service and Highly RecommendedPATRICK T.
Le client n'a pas laissé de commentaire.Thomas K.
There were furniture pads but we didn't need them. Used the U-Haul container to store items while we cleaned out our basement after it had flooded. Very helpful when I called the toll free number to extend our rental for an additional month. Delivery and pick-up were done as described and in a professional manner.Barbara P.
Le client n'a pas laissé de commentaire.Keith W.
Le client n'a pas laissé de commentaire.jessica g. | Expérience générale
Le client n'a pas laissé de commentaire.GLORIA C. | Premières impressions
The Folks at East New Market, Md. are fabulous!GARY H.
Outstanding, attentive, and friendly service.Kevin M. | Premières impressions
I was so impressed with the staff first, Christine on the phone and then with meeting Wyatt and the way I was treated by both. I highly recommend using this storage and Uhaul rental location.SANDRA LEE C. | Premières impressions
Staff was very helpful and customer service oriented.John D. | Expérience générale
Le client n'a pas laissé de commentaire.ALVIN S.
Le client n'a pas laissé de commentaire.WILLIAM C.
Excellent service, Efficient, Very nice staffNANCY J.
Kristine was awesome.Susan B.
Even before our move and making multiple calls on availability Wyatt Wangerman, was always professional, courteous and helpful. Seems all/most storage units in the area were booked up but the Uhaul - East New Market was our first simply due for to location. Then when one did open up, we immediately made the reservation. We then stopped in to secure the unit, Wyatt made the process clear, simple and again was professional and courteous. He provided a great overview of the property and conducted a demo on how to access my unit. The property, storage facilities, and even the retail area are very impressive, clean and seems to offer a bunch of great services. I plan to use the unit for both personal and some work and believe I'll be there long term.James L. | Premières impressions
Fantastic folks there in East New Market Maryland!GARY H.
Everyone was friendly and helpfulMark H. | Expérience générale
Le client n'a pas laissé de commentaire.MARY S.
Le client n'a pas laissé de commentaire.Patricia J.
Le client n'a pas laissé de commentaire.Marshall B.
Le client n'a pas laissé de commentaire.Vincent F.
Make sure drop off and pick up times are accurate. If running late, as in 6 hours late â€" call the customer to keep them updated on their delivery. Fix the call system so it is possible to talk to someone on the local level. Hold times were awful. I hope to never have to use this service again.Marty S.
Le client n'a pas laissé de commentaire.Rick S.
I was very pleased with everything. The moment I walked in the door, I was greeted . The vehicle rented was clean and very well maintained. I would highly recommend this company. STEPHANIE W. | Premières impressions
Le client n'a pas laissé de commentaire.MARY S.
Nothing!I Our experience was great.vickie M.
Le client n'a pas laissé de commentaire.Shirley D.
Completely satisfied with the whole process. Furniture pads were a big plus although I only used a couple. The rest I used for stuffing.Richard H.
Le client n'a pas laissé de commentaire.Laura L.
Both of the employees that I worked with at this location on 12/4/2020 were intelligent, helpful, friendly, and professional. Thank you for assuring that my experience with U-Haul at this location was a positive one by having such good, capable, and pleasant people on staff.EDWARD M.
Le client n'a pas laissé de commentaire.TREY D.
Thanks for your servicePortia B. | Expérience générale
When I parked the trailer, the parking lot where you have to maneuver the trailer, had freshly painted lines, which I ran over. The spaces had cones on the sides, but nothing on the front which would denote fresh and no sign. It had been painted overnight. When I told and showed the manager, he argued with me about the cones and whether it was marked, even in front of his staff. The staff were able to clean the paint off the tires. When I left, the staff had placed cones on the front side of painted spots, like there should've been to mark the wet paint.Kevin K.
Le client n'a pas laissé de commentaire.DARRYL B.
Both people I dealt with at pickup and drop off were very helpful and friendly with a great attitude.CHARLES H.
The staff at ENM U-HAUL are the best!!!VERNON S.
Great staff and quality service.ARNOLD H.
Le client n'a pas laissé de commentaire.Gary R T.
Le client n'a pas laissé de commentaire.CHARLES W.
Every promise made was broken. From only 2 boxes delivered instead of 3. The ignorant person I dealt with trying to get my third box . My contract said delivery on the 7th but the confirmation was for the 13th. I had to fill the third box by myself because it arrived 3 days later at 7 pmstephen A.
Le client n'a pas laissé de commentaire.MOKSHDATT D.
Le client n'a pas laissé de commentaire.PHILLIP H.
Thank you for your services. I will be using you again in the future.CARLA P.
This was my first experience with a u-box. I'm a do-it-yourself type of guy and it went just as planned. If I ever need to move again, u-box is the way to go for me!!!Christopher L.
Overall Pleasant experience!DIANA T. | Premières impressions
Le client n'a pas laissé de commentaire.Dahjea D.
Le client n'a pas laissé de commentaire.Luke L.
impressed with how clean the facilities were, thank youEarl S.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.Michael L. | Premières impressions
Le client n'a pas laissé de commentaire.Donna K. | Expérience générale
Le client n'a pas laissé de commentaire.mark B.
Le client n'a pas laissé de commentaire.ARNOLD H.
Le client n'a pas laissé de commentaire.Lewis P.
Le client n'a pas laissé de commentaire.CURT R.
Le client n'a pas laissé de commentaire.LANITA G.
Our experience with UHaul was sadly one of the worst we've had and made our cross-country trek incredibly stressful. We reserved our UBox well in advance of our move and were informed that it would be dropped off to us to be packed up on a specific date. I filled out the online requirements, attached a picture of where it should be left, and also wrote instructions for where it should be left. The day prior, I decided to call to ensure that my instructions were clear, and was told my order was canceled as they had "tried to contact me several times with no response", which is simply not true. I had zero missed calls or voicemails and politely told the woman this. She was incredibly rude and said she'd tried herself and that I did not have a voicemail set up, which is false. After being transferred 4 different times to rush to get a new reservation going with a deadline, I was informed that the real reason it was canceled is because their truck broke down and they couldn't deliver it to me. I was still very polite with each representative as I know that these are trying times we live in and everyone is doing their best, but while I was on hold, the woman at the East New Market, MD store was yelling at her colleague in the background and very unprofessional towards me. I was told that the box would be there the following day, but it ended up being 3 days late. I called each day and each day was told it'd be there on that day by 4:00pm. It was finally dropped off at 6:30pm 3 days later after continuously calling. We were told we only had a 24 hour turn around time due to the reservation having to be changed, and we rushed to pack up the box with all our belongings. Then, it was 3 days late being picked up after calling every day to check-in and told it'd be picked up by 4:00pm yet again on each call. It was not picked up until almost 10:30pm 3 days later than we were told. Then, once we arrived cross country, the box was another 4 days late getting to us. We were refunded 50 $for each day that it was late getting to us which was appreciated, but the customer service of the East New Market, MD store was appalling to say the least and this experience has confirmed that we will not use Uhaul when we move again. I have never been spoken to so poorly by a customer service representative when I was nothing but kind and it's a shame that I was the one continuously calling seeking an update and not them proactively updating me. The Everett, Washington store was very friendly and helpful, but unfortunately this entire experience has left a poor taste in my mouth.Christine M.
Le client n'a pas laissé de commentaire.Richard F. | Premières impressions
Le client n'a pas laissé de commentaire.Migel D.
Le client n'a pas laissé de commentaire.Curt R.
Le client n'a pas laissé de commentaire.Vincent F.
Keep better records.You are charging me after I have paid and took another 100,00 $ dollars without calling me. I'm not happy or impressed with being told that it will take a week to refund money that shouldn't have been taken.Gillian F.
Le client n'a pas laissé de commentaire.Kennishia D.
Manager Wyatt W. in East New Market MD is terricalky helpful and patient. Kudos!Lynne W. | Premières impressions
Le client n'a pas laissé de commentaire.Kristen K.
The employee was very friendly and helpful.Kimberly F. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL T.
Complete scam artists. Worst experience I've ever had with U-Haul. Will never pay another penny to this company.CHRISTIAN G.
Geremy WAS AMAZING! Always such a kind and generous gentleman, was even wearing a tie. He works hard and just all around great guyGeremy S.
Every one has been very helpful to me for the 6 years I have been there. Thanks again to all of the people that have worked there and have been nothing but helpful to me. Thanks againSHELLEY C. | Expérience générale
The personnel on both ends were courteous and helpful. Special thanks to Mrs. Cox at the Salisbury property and Wyatt Waugerman at the Mount Holly store. Great job folks. I will definitely recommend you to others.John C.
Wyatt & Jeremy were professional and addressed all concerns. Merci.MATTHEW W.
Be honestDeborah L.
Le client n'a pas laissé de commentaire.lisa S.
Le client n'a pas laissé de commentaire.Robert L.
Great people to work with!! Thank you!!Barbara S. | Expérience générale
Easiest and quickest pickup! Clean facility and friendly staff. Thank you!!Deborah R.
Le client n'a pas laissé de commentaire.Michael M.
The whole on-line process did not work as i showed up and had to repeat everything in the office with a represnetative who did not seem to adept at what was goin on with the process. The trailer I rented was adequate, but seemed a little beat up. Everything worked out well for my trip. The return process was excellent and took no time at all.Jon M.
More explicit explanation of payment calculations ( final payment determination).edward C.
Le client n'a pas laissé de commentaire.bill w. | Expérience générale
Le client n'a pas laissé de commentaire.KEVIN J.
Jeremy was awesome! He was very helpful. He bent over backwards to help my family to get on the road as soon as possible. This location installed a hitch on my truck and when we tried connecting the trailer, we found out there was a problem with the wiring. Instead of Uhaul fixing their own mistake, we had to take it to an outside source to get it fixed. So, perhaps your maintenance could be a little betterLarena E.
Le client n'a pas laissé de commentaire.George T.
The staff was friendly and helpful. there isn't anything.LISA M.
I was told I could drop off at a different location, I went to the different location in Easton Maryland, was told I could not drop it off at that location. Had to return to the original location, and they would not reimburse me the extra miles I had to travel. No apology, no reimbursement, no nothingRichard M.
Have more than one person working. Had to wait a long time!Jesse G.
Le client n'a pas laissé de commentaire.Vernon S.
Le client n'a pas laissé de commentaire.Gloria S. | Expérience générale
Our confirmed delivery date was not met. We had to drive an hour get the boxes ourselves. There were locks on the boxes, that we did not place, and we were not given a key. When returning the boxes to a different location the staff was rude and not helpful.Lyndsey C.
Nothing to add at this time.Edward C.
Managers were excellent and very much helpAndrew T. | Expérience générale
Le client n'a pas laissé de commentaire.Richard F.
Very easy and quick sign up.Barry B. | Premières impressions
One of your employees named "Portia" was very helpful and polite as we first used the storage unit we rented. She was an absolute delight . Very polite and very helpful. We needed some assistance and asked her for help and she was a fantastic "face" of your business. Please let her know what a treasure we think she is for your company!Michael M. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa S.
Because of covid19 there were problems, problems were not improved by service rep. Not sure why she's even there since she can't come out, we can't go in and we did everything byphone. â€œOur internet is downâ€ was the excuse for problems picking up and dropping off the next day. We were directed to wrong truck and had a lot of trouble getting the code and lockbox # which ended up already being open. Also was told we were late picking it up, tho we had changed our p/u time - their internet was down and they weren't notified. My wife and I have used uhaul countless times over the last 40 years. This was the most problematic p/u and drop off.Tobin E.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Constance B. | Online Move In
Had to ask for refund of extra payment; delay with response; sending invoices and late notices after rental ended. Facility was great and onsite staff very helpful.Norman S. | Expérience générale
The staff was extremely helpful showing me the various storage options. Staff walked me through how to access the facility, which is very clean and well lit. The security system provides assurance.Lorenzo H. | Premières impressions
Security feature with check in card never workedMark D. | Expérience générale
-SCOTT J. | Expérience générale
Best storage facility I've ever used. Tammy and crew do an amazing job.Ladd S. | Expérience générale
Great Staff at Mount HollyAndrew T. | Premières impressions
Tammi was always more then helpful and always super friendly ..Melissa J. | Expérience générale
The manager was super helpful in the renting process.JEREMY M. | Expérience générale
easy to reserve on linebill w. | Premières impressions
General Manager Tammy Muniz runs a great facility. The facility is extremly clean! The staff very friendly and accomodating! Thank you very much!HARRY D. | Expérience générale
For over five years Tammy and her staff provided the best customer service and made us feel welcome. Thank You RichardRICHARD B. | Expérience générale
Help was not friendly, and I was charged for my free month of storage that I reserved on line. I was told it was because that was not my drop off and that the last available unit was not eligible.JASON H. | Premières impressions
Thank you for your help.Charles K. | Expérience générale
Tammy was great to deal with. Very helpfulRon H. | Premières impressions
The accommodations provided by The U-Haul storage facility in Cambridge/East New Market were very adequate for what was needed by Me . I would definitely use there services Again if necessary.clarence k. | Expérience générale
Found the electronic entry system to be extremely frustrating and annoying. Hopefully it is going to be remedied in the near future. Otherwise overall positive experience.DANIEL G. | Premières impressions
staff very helpfulCarolyn G. | Expérience générale
They make it very easy and so niceCarol S. | Premières impressions
The person in charge was extremely friendly and helpful at all times. Merci.Steve A. | Expérience générale
Trying to connect to storage manager was sometimes difficultAllison P. | Expérience générale
I actually moved out on Tuesday, 5/21/19.ELIZABETH M. | Expérience générale
Tammy and her staff were the most knowledgeable and professional I would highly recommend them to anyonecynthia m. | Expérience générale
Wonderful service. The staff was so friendly and helpful and also accommodating to our specific needs. Thanks so much. .Beth M. | Expérience générale
Have had storage units here in the past and at Trappe. They are always very well maintained and managed.Kathy D. | Expérience générale
Tammy the manager was excellent. The facility was pristine.Mary M. | Expérience générale
I am very pleased with The East New Market Maryland facility. I stored my items for 5 1/2 months and everything came out the same way it went in. I would recommend this facility.Barbara S. | Expérience générale
The young lady that helped was very rude on the other hand Tammy was awesomeShay J. | Premières impressions
more than once the key pad system did not work and I had to go around through the office to gain entry.Daniel C. | Expérience générale
thank you for a good experience uner trying times.Elise R. | Expérience générale
Quick and efficient service. Felt well taken care of.Norman S. | Premières impressions
The customer service was outstanding (Tammy - Mgr) and her staff were always professional, accommodating & proficient in their jobs. Thank you for serving me & my family!SHARON M. | Expérience générale
Pro: Tammy was fabulous, she went out of her way to help me get access to my u-boxes and moving them. Honestly, without Tammy, I don't know if it all would've gone so smoothly. Con: 800 & software.margaret l. | Expérience générale
Friendly staff. Clean facility. Plenty of room for a large semi-moving truck to access the location.Kevin C. | Réservation
UHaul helped me get by. Moving stuff there and moving stuff out were very emotional times but it was a safe clean place to keep my son's belongings after his passing. Thank you for your kindness.Roglyn G. | Expérience générale
Service was great. I called and they were able to take care of my needs. Merci encore.Ladonya D. | Réservation
Very good service, thank you!CONSTANCE C. | Expérience générale
Just what I was Looking for.fred S. | Expérience générale
Clean and temp controlled storage outstanding! Personnel amical.robert h. | Expérience générale
I would definitely recommendlori b. | Expérience générale
Very organized and helpful staff.GEORGE G. | Expérience générale
The staff and facility are first class. As well as a storage facility I regularly rent vans/trucks which are always clean and well maintained. It would be hard to ask for any more from the facility.LAURA H. | Expérience générale
Excellent service. Polite and and went above and beyond to assist me. I am extremely happy with the service.SCOTT W. | Expérience générale
Great location. TRUSTED staff I left my unit unlocked for days. No problem. Great place and rates are great if you need big units. I highly recommend this location for all.Douglas P. | Expérience générale
Excellent people and storage,. ThanksKIM M. | Expérience générale
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